Web Check-in… How it’s done…….
• This is a facility for passengers having confirmed booking in an AI operated flights. Youcan
check- in through AIR INDIA website www.airindia.in by clicking on the Web Check-in icon.
• It is mandatory for all passengers to check-in online starting 48 hours in advance and up to 2 hours
before flight departure time for International travel. For domestic travel web check in is
permitted up to 1 hour before departure. However, Passenger can enter airport 4 hours prior to
departure.
• Passengers travelling on Domestic sectors only would be able to issue a Boarding Pass.
• Passengers travelling on international sectors would be issued with a confirmation slip, which
needs to be presented at the dedicated counter at the airport at the time of completing the check-
informalities. Passengers traveling ex foreign stations on AI flights would be issued with a
Boarding Pass.
• Passengers on international flights holding confirmation slip need to contact the airline staff at the
dedicated counter to complete other check-in formalities and also for obtaining the boarding pass in
exchange of the confirmation slip.
• Currently web check in is not available on Code Share flights.
• Passengers with special requests like Wheel Chair, Stretcher, Unaccompanied Minors etc.
cannot make use of this facility.
• Any passenger holding a confirmed ticket for any Air India flight in any class after filling up the
following questionnaire/undertaking on your health condition w.r.t. Covid 19
• In the present Covid situation as per directive of the Government, it is mandatory for domestic
passengers to fill in the questionnaire/health undertaking in passenger’s own interest as well as in
the interest of fellow travelers
1. I / we am /are not residing in any containment zone.
2. I/ we am /are not suffering from any fever/cough /any respiratory distress.
3. I /we am /are not under quarantine.
4. I/we develop any of the above-mentioned symptoms I shall contact the concerned
health authorities immediately.
5. I/we am/are not COVID-19 positive or I/we were diagnosed with COIVD-19 and after
having treatment recovered (COVID-19 recovered persons fulfilling this condition will be
allowed to travel upon showing COIVD -19 recovered/discharged certificate from any
institution dealing with COVID -19/recently issued COVID -19 negative certificate from
any testing centers approved by ICMR.
6. I /we am/ are eligible to travel as per the extant norms.
7. I/we make my mobile number /contact details available to the airlines whenever
required by them.
8. I/we understand that I/we undertake the journey without meeting the
eligibility criteria, I/we would be liable to penal action.
9. I/we undertake to adhere to the health protocol prescribed by
the destination State/Union Territory.
• For web check in process the airline PNR (Which consists of 5 Alpha Numeric and
begins with alphabets either H, Y, J or Z) or the 13-digit E ticket number which
begins with 098 has to be entered.
OR
• Frequent Flyer Card Number can also be entered.
Mandatory Checks
• Please do not forget to carry a printout of your boarding card/Confirmation Slip.
• Passengers are recommended to download the mobile application, "Aarogya Setu App". Only
passengers with "Green” status are permitted to travel. The rules for entry to the airports are
governed by other Government Agencies. As per the existing norms and regulations,
passengers are required to carry a photo ID card and copy of E-ticket/Boarding Pass to enter
the airport.
• If you have baggage to check in, you are requested to report sufficiently in advance before
check-in closure at airports Only one hand bag not weighing more than 8 Kgs and
checked-in baggage not weighing more than 25 Kgs will be allowed in Economy Class on
Air India operated flights only. Effective 12th October 2020, for First and Business Class
passengers hand baggage allowance (Carry -on allowance) will be 12 Kgs per passenger.
This applies on all Air India operated flights only.
• Passengers are to note that Power banks are not permitted in checked in baggage, it
must be carried only in the hand baggage.
Have a Pleasant and Safe Flight
