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Transforming Patient Experiences Through Design

The redesign of sedation rates for medical scans was highly successful, dropping rates from 80% to fractions of one percent. For one family visiting the pirate-themed scanner room, their daughter asked to come back the next day due to enjoying the piña colada scented aroma, transforming the experience from terrifying to something to look forward to. By using their patients' points of view to reframe problems, the team was able to change outcomes for the better.

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Mohamed Ahmed Rammadan
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61 views1 page

Transforming Patient Experiences Through Design

The redesign of sedation rates for medical scans was highly successful, dropping rates from 80% to fractions of one percent. For one family visiting the pirate-themed scanner room, their daughter asked to come back the next day due to enjoying the piña colada scented aroma, transforming the experience from terrifying to something to look forward to. By using their patients' points of view to reframe problems, the team was able to change outcomes for the better.

Uploaded by

Mohamed Ahmed Rammadan
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd

The results from this redesign and from others like it were

no less than amazing. Sedation rates dropped from 80% to

fractions of one percent. But to Doug, the human stories

behind the numbers are just as important.

While visiting the pirate-themed scanner, Doug talked to the

parents of a little girl about the room’s piña colada scented

aroma, something they were getting a kick out of. The little girl

came up to the mom and tugged at her shirt. “Can we come

back tomorrow?” she asked.

For at least one family, Doug and his team had transformed

the experience from something terrifying to something to look

forward to. By using their POV as a way to reframe the problem,

his team was able to change the world.

Using Madlibs to generate POVs — VIEW EXERCISE

The exponential power


of reframing

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