NOTICE
Redressal of Customer Grievances
For Banking Customers:
You may login your complaint relating to services provided by our Bank or our outsourced
agency as under:
Register at Branch through complaint register
Contact the Branch Manager, details available on the website or at the branches.
Call Contact Center on following nos: 1860 267 7777/022 4220 7777 (Outside India)
Or
Send email to Contact Centre at reachus@[Link]
NRI customers may E -Mail us at nri@[Link]
Exclusive customers may E-mail us at exclusive@[Link]
In case, Branch / Contact Centre are unable to resolve the issue within 7 working days, please
escalate the same to the Regional Heads through Head - Customer Care as under:
Email to customercare@[Link]
NRI customers at nriescalations@[Link]
Or
- Customer Care at
Mr. Dickson Baptista
Head - Customer Care
OPUS Center
47, Central Road, Opp. Tunga Paradise Hotel MIDC,
Andheri (East), Mumbai 400093
For Stored Value Card (Prepaid Card) customers:
You may login your complaint relating to services provided by our Bank or our outsourced
agency as under:
Register at Branch through complaint register
Contact the Branch Manager, details available on the website or at the branches.
Call Contact Center on following nos:
o 1860 267 7777(India) / +91 22 61553100 / 022 4220 7777 (International)
reachus@[Link]
In case, Branch / Contact Centre are unable to resolve the issue within 7 working days, please
escalate the same to the Regional Heads through Head - Customer Care as under:
customercare@[Link]
Or
- Customer Care at
Mr. Dickson Baptista
Head - Customer Care,
OPUS Center,
47, Central Road, Opp. Tunga Paradise Hotel MIDC,
Andheri (East), Mumbai 400093
1
For Credit Card Customers:
You may login your complaint relating to Credit Cards as under:
Call Contact Centre on 1860 267 7777 / 022 4220 7777 (Outside India)
Email us at [Link]@[Link]
Or
IndusInd Bank Ltd. (Credit Cards division)
PO Box 9421, Chakala, MIDC,
Andheri (E), Mumbai – 400 093
Register at the Branch through the complaint
register
Contact the Branch Manager
All the complaints related to Credit Cards will be handled by our Cards Services Cell. If a
complaint has been received, our Card Services Cell will endeavor to send you a response
within 7 working days from the date of receipt of complaint.
In case, you do not receive a response within 7 working days, you may escalate to Head
- Cards Services:
[Link]@[Link]
Or
Mr. Pratap Pillai
Head - Cards Services
Naurag Square, Plot No A4,
2nd Floor, Cross Road B,
Andheri East, Mumbai 400 093.
In case you do not receive a response from Head - Card Services or Head - Customer Care
within 7 days, you may call/write to the Nodal Officer at the address/email/contact nos.
provided below:
Mr. Rakesh Ranjan
Executive Vice President & Principal Nodal Officer
IndusInd Bank Ltd.
PNA House, 2nd Floor, Plot No 57, Near Datamatics 701, Street No 17,
Andheri East, Mumbai - 400093
E-mail: [Link]@[Link]
Tel. No.: (022) 6877 9659
For Micro Finance Customers (including Bharat Financial Inclusion Limited {BFIL}
customers):
BFIL customers can lodge complaint with concerned field staff / Branch Manager / BFIL
Contact Centre. Contact details of the officials are available in the Loan Passbook / Centre
meeting Register. Customers can Call Contact Center of BFIL, as under:
BFIL Contact Centre on no’s: 1800-572-6000 / 1800-599-10000 / 1800-300-10000
Email ID: Tollfree@[Link]
2
Bharat Financial Inclusion Ltd,
3rd Floor, My Home Tycoon, Block A, 6-3-1192,
Kundanbagh, Begumpet, Hyderabad – 500 016
Telangana, India, Ph No: 040-44526090
Operational Timings: 7:30AM to 9:00PM (Monday to Friday)
Operational Timings: 7:30AM to 3:30PM (1st, 3rd and 5th Saturday)
In case customers do not receive a response from Branch Manager / Contact Centre of BFIL
within 7 working days, they may contact Grievance Redressal office at BFIL as under:
E-mail to : GRO@[Link]
Or
Write to : GRO - BFIL
Bharat Financial Inclusion Limited,
3rd Floor, My Home Tycoon,
Block A, 6-3-1192,
Kundanbagh, Begumpet,
Hyderabad – 500 016
Ph. No: 040-44526090
In case, BFIL customers do not receive a response from GRO – BFIL within 7 days, they may
call / write to the Nodal Officer at the address /email /contact nos. provided below:
Mr. Rakesh Ranjan
Executive Vice President & Principal Nodal Officer
IndusInd Bank Ltd.
PNA House, 2nd Floor, Plot No 57, Near Datamatics 701, Street No 17,
Andheri East, Mumbai - 400093
E-mail: [Link]@[Link]
Tel. No.: (022) 6877 9659
For Micro Finance Customers (Business Correspondents):
Micro Finance customers can lodge complaint with Contact Centre of the concerned Business
Correspondents. Contact details of the officials/Contact Centre are available in the Loan Pass
book / Centre meeting Register / on the notice board at each branch.
In case customers do not receive a response within 7 working days from Branch Manager /
Contact Centre of the concerned Business Correspondents, they may call Head – Risk Control
Unit – IBG as under:
E-mail to : reachibg@[Link] / Contact Centre Toll free no -1800 266 9945
Or
Write to:
Mr. Durgesh Allurkar
Head - Risk Control Unit – IBG
IndusInd Bank Ltd, 3rd Floor,
My Home Tycoon, Above Lifestyle,
Greenlands Road, Kundanbagh,
Begumpet, Hyderabad – 500 016
Ph. No: 040 - 39356472
3
In case, concerned Business Correspondents customers do not receive a response from Head
– Risk Control Unit – IBG within 7 days, they may call / write to the Nodal Officer at the address
/email /contact nos. provided below:
Mr. Rakesh Ranjan
Executive Vice President & Principal Nodal Officer
IndusInd Bank Ltd.
PNA House, 2nd Floor, Plot No 57, Near Datamatics 701, Street No 17,
Andheri East, Mumbai - 400093
E-mail: [Link]@[Link]
Tel. No.: (022) 6877 9659
Our Nodal Officer will endeavor to resolve the issue to the complainant’s satisfaction within 7
working days. In case, the complaint needs more time to examine, the complaint shall be
acknowledged by explaining the need for more time to respond.
If the complaint is not resolved within one month from the lodgement of the complaint or if
the complainant is not satisfied with the response, he/she can approach Office of the
Banking Ombudsman, appointed by Reserve Bank of India.
We have displayed on our website and in all our branches a Notice explaining that we are
covered under the Integrated Ombudsman Scheme, 2021 of the Reserve Bank of India. The
contact details of Regional Manager, Bank’s Nodal Officer and Banking Ombudsman are
prominently displayed on the notice board at branch. A copy of the Scheme is available at the
Branches and availability of the Scheme is also displayed at the Branch Notice Board. The
Scheme is also displayed on Bank’s website. If a complainant has any matter that he/she
would like to report to the Banking Ombudsman, he / she may contact the Branch Head for
details.
Further under The Consumer Protection Act, 1986 you may file a complaint under Consumer
Protection Councils at the Central and State levels, whose main objects will be to promote and
protect the rights of the consumers.
To provide simple, speedy and inexpensive redressal of consumer grievances, the act
envisages a three- tier quasi-judicial machinery at the national, state and district levels.
- known as 'national commission'.
- known as 'district forum”.
The provisions of this act are in addition to and not in derogation of the provisions of any other
law for the time being in force.
To know further about Consumer Protection Act, 1986, you may log on to [Link]
