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Case 34: Accidents Happen 171 Case 34 (continued) Case Discussion: Accidents Happen Summary: Part 1—Selecting the Best Betsy Wheeler supervised the 4:00 p.m. to midnight shift of six key-punching operators at American Security, Inc. This work required a high level of performance (at 150 items per hour). Betsy started in this department five years ago. While she liked the work, she was now facing a difficult problem concerning a recently hired employee, Bob Jenkins. Two months ago, Betsy

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43 views3 pages

Insternal Assignment

Case 34: Accidents Happen 171 Case 34 (continued) Case Discussion: Accidents Happen Summary: Part 1—Selecting the Best Betsy Wheeler supervised the 4:00 p.m. to midnight shift of six key-punching operators at American Security, Inc. This work required a high level of performance (at 150 items per hour). Betsy started in this department five years ago. While she liked the work, she was now facing a difficult problem concerning a recently hired employee, Bob Jenkins. Two months ago, Betsy

Uploaded by

Akarsh
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as TXT, PDF, TXT or read online on Scribd

Case 34: Accidents Happen

Case 34 (continued)

Case Discussion:
Accidents Happen

Summary: Part 1—Selecting the Best

Betsy Wheeler supervised the 4:00 p.m. to midnight shift of six key-punching
operators at
American Security, inc. This work required a high level of performance (at 150
items per hour).
Betsy had started in this department five years ago. While she liked the work, she
was now facing
a difficult problem concerning a recently hired employee, Bob Jenkins,

Two months ago, Betsy had to hire someone to replace an operator. She was told by
Personnel
that Bob was a good candidate and that he had a disability and used a wheelchair,
The Personnel
interviewer told her that Bob had received extensive training by the State
Rehabilitation Department.

Before the start of her shift, Betsy met with Bob briefly. She did not ask many
questions and
let Bob describe himself. He was finishing his associate's degree at a local
college and he needed
@ night shift job to help him finish, He also indicated that he had a colostomy
(removal of a por-
tion of the bowel, which required him to wear a collection bag for his waste
matter). In response
to Betsy's question, he said he had no transportation problems.

Even though Bob was the only applicant she talked to, she liked him and offered him
the job.
He began work the next week

Answers to Case Questions

1. Given Bob's disability, what kinds of questions should Betsy have asked during
the
interview? What legal considerations exist?

The main legal framework applying here would be the Americans with Disabilities
Act, which
prohibits discrimination against qualified individuals with disabilities. As a
general rule, Betsy
should ask no questions about Bob's disability

Instead, the focus of Betsy's selection procedure should be to determine if Bob is


qualified and
able to perform the essential functions of the job. In this case, the essential
functions of the job
would likely be key-punch data entry. She could also inquire whether Bob would be
able to

‘meet the attendance requirements.


2. Evaluate how well Betsy interviewed Bob and completed the selection process,

Betsy relied on Bob and Personnel to assure her that he had the skills needed to
perform the
iob. She did not probe into his training or experience background in these skills,
however. |
general, her interview and selection procedure was poor.

3. What kind of selection procedure should Betsy have used in order to identify the
best
candidates for her data entry position? Design a complete selection process.

There are four important steps to the selection process that should be completed?
Note tha
Betsy should follow this procedure for all applicants for the position. Those
steps, in appro»
mate order of occurrence, are as follows

71

et 50 Case Studies for

anamant and Crinarvienry

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