1 Safety Precautions

Safety Precautions .............................................2

2 Basic Operations
Turning the Printer On and Off ...........................6
Loading the Roll ..................................................8
Loading the Sheet ............................................12
Printing from Windows ......................................14

3 Maintenance
Replacing Ink Tanks .........................................16
Cleaning the Printer ..........................................21
Checking for Nozzle Clogging ..........................25
Cleaning the Printhead .....................................26
Adjusting the Printhead Automatically ..............27
Adjusting the Feed Amount ..............................28

4 Troubleshooting
Responding to Messages .................................29
Troubleshooting if You Cannot Print .................37
Troubleshooting If You Cannot Print as Expected ..45
Clearing Jammed Roll Paper ............................48
Clearing Jammed Sheet ...................................52

5 Consumables
Consumables ....................................................54

6 Appendix
Index .................................................................56
Safety Precautions
Follow the warnings and precautions below to use the printer safely. Do not perform any
operations or procedures other than as described in this manual. Doing so may result in
unexpected accidents and can cause a fire or electrical shocks.

█Printer location
• Do not set up the printer in any location exposed to alcohol, thinner, or other volatile liquids.
If these substances come into contact with electrical components inside the printer, there
is a risk of fire or electrical shock.

█Power Supply
• Never handle the power cable with wet hands. Doing so may cause electrical shock.

• Insert the power cable securely and completely into the power source. If the power cable is not
inserted completely, this could cause a fire or electrical shock.

• Do not use any power cable other than the one provided. This could cause a fire or electrical
shock. Never use the power cable with any other electrical device.

• Never cut the power cable or attempt to modify it, and never stretch it or bend it forcefully.
Never place a heavy object on the power cable. Damaged sections of the power cable could
cause a short circuit and may cause a fire or electrical shock.

• Never connect the power cable to a power strip or any power source shared by other electrical
devices. This could cause a fire or electrical shock.

• Never knot the power cable or wrap it around itself. This could cause a fire or electrical shock.

• Periodically disconnect the power cable and use a dry cloth to wipe away dust that has
collected on the plug and the area around the power outlet. Leaving the power cable plugged in
and not cleaned for a long period, especially in an area subject to dust, oil, and humidity, could
cause the insulation material to deteriorate and lead to a fire.

█In an Emergency
• If the printer emits smoke or strange odors, continuing to use the printer may cause a fire or
electrical shock. Switch the printer off immediately and remove the power plug from the power
outlet. Contact the nearest service center.

2
 Safety Precautions

█Cleaning the Printer

• Use a damp cloth to clean the printer. Use a damp cloth to clean the printer. If such materials
come into contact with any electrical component inside the printer, a fire or electric shock
may occur.

█Pacemakers
• This printer generates a low-level magnetic field. Anyone wearing a pacemaker who
experiences discomfort while working around the printer should leave the area. Consult a
physician before continuing to work around the printer.

█Printer location
• Never install the printer on an unstable or vibrating surface. If it falls over, this could cause
personal injury.

• Never set up the printer in a location that is exposed to high humidity or large amounts of dust,
or exposed to direct sunlight, high temperature, or open flame. This could cause a fire or
electrical shock. Use the printer location in an environment where temperature and humidity
are within the ranges of 5 Degrees C to 35 Degrees C (41 Degrees F to 95 Degrees F) and 10
to 90% RH (with no condensation).
• Never place the printer on a heavy wool or shag carpet. The fibers may enter the printer
and cause a fire.

• Keep the area around the power outlet clear of items so that you can disconnect the power
cable immediately if the printer starts operating abnormally. n the event of a printer malfunction,
remove the power cable from the outlet as soon as possible to prevent fire and electrical shocks.

• Never install the printer near large office equipment or any other type of electrical device that
emits a strong magnetic field. Never install the printer near large office equipment or any other
type of electrical device that emits a strong magnetic field.

█Moving the Printer

• The weights of main printer units are as follows:
• 39 Kg
Moving the printer requires at least two people, one person on each side of the unit. Be careful
to avoid back strain and other injuries.
• When moving the printer, firmly grasp the Carrying handles located on the bottom surface
at both sides. Holding the printer at other positions is dangerous and poses a risk of injury
and damage if the printer is dropped

3
Safety Precautions

█Power Supply
• Always grip the plug to remove the power cable from the power outlet. Pulling on the power
cable could damage the cable and lead to a fire or electrical shock.

• Never use an extension cord. This could cause a fire or electrical shock.

• Never use any power source other than 100–240 V. This could cause a fire or electrical shock.
The printer operating conditions are described below. Use the printer under the following
conditions.
Power supply voltage: 100–240 V
Power supply frequency: 50/60Hz

█Cleaning the Printer

• Always disconnect the power cable from the outlet before cleaning the printer. If the printer is
switched on accidentally, moving parts inside the printer may cause personal injuries.

█ Printhead, Ink Tanks and Maintenance Cartridge

• Always store consumables in a safe location out of the reach of small children. If a child licks or
ingests ink accidentally, seek medical assistance immediately.

• Avoid dropping or shaking Printheads, ink tanks, and maintenance cartridges. Spilled ink can
stain clothing and the work area.

• Never touch the electrical contacts of the Printhead after printing. The contacts become
extremely hot and can cause minor burns.

█Other
• Never disassemble the printer or attempt repairs. There are high voltage parts inside the
printer that can cause a fire or electrical shock.

• Never use flammable sprays around the printer. The gas of flammable sprays can cause a fire
or electrical shock, if it contacts high voltage points inside the printer.

• Never insert your hand into the printer while it is printing. Moving parts inside the printer can
cause injuries.

• Never place anything on the printer such as small metal objects (paper clips, staples), liquids,
any type of liquid container that contains flammable liquids (alcohol, benzene, etc.). If such
objects fall into the printer, this could cause a fire or electrical shock.

4
 Safety Precautions

• After removing the Cutter Unit, never touch the cutting edge. This could cause personal injury.

• To prevent a fire hazard or dangerous electric shock, if a foreign object falls into or a liquid spills
into the printer, press the Power button immediately to switch the printer off, unplug the printer
power cable from the outlet, and then call for service. If you continue to use the printer, this
could cause a fire or electrical shock.
• Connect the interface cable correctly. To avoid damage, before connection make sure that the
shape of the cable connector matches the connection point on the printer.

• Do not block the vents on the top and right side of the unit while the printer is on.
• Avoid placing papers or other light objects near the right-side vent

5
Turning the Printer On and Off

Turning the printer on

1 Press the Power button to turn on the printer.
The printer will now start up.

After the Display Screen shows the Océ logo,Startingup…Pleasewait.is

displayed.

2 The printer goes online in preparation for printing after startup, and the Online lamp
and paper source section lamp remain lit.

6
 Turning the Printer On and Off

Turning the printer off

Important
• Never turn the printer off or unplug it during a print job. This could damage the
printer.
1 Make sure no print jobs are in progress.
If the Message lamp is flashing, check the message on the Display Screen and
take action as necessary.

If the Data lamp is flashing, the printer is receiving a print job. Turn off the printer
only after printing is finished.

2 Hold down the Power button for more than a second.

After Shut Down.. Please Wait.. is shown on the Display Screen, the printer
shuts off.

7
Loading the Roll
1 Lift the Holder Stopper lever (a) from the shaft side to unlock it. Holding the
Holder Stopper at the position indicated (b), remove it from the Roll Holder.

2 With the edge of the roll paper facing back as shown, set the roll with the Roll Holder
from the right. Insert the roll firmly until it touches the flange (a) of the Roll Holder.

Important
• Insert the roll firmly so that there is no gap between the roll and the flange of the
Roll Holder. If there is a gap, it may cause feeding problems.
3 Insert the Holder Stopper from the right in the Roll Holder as shown. Holding it
at the position indicated (b), push it firmly in until the flange (a) of the Holder

8
 Loading the Roll

Stopper touches the roll. Lock the Holder Stopper lever (c) by pushing it down
toward the shaft side.

Important
• Insert the Holder Stopper firmly so that there is no gap between the roll and the
flange of the stopper. If there is a gap, it may cause feeding problems.

Note
• Remove any loaded paper that will not be used.
• If the Platen is dirty, clean inside the Top Cover.
4 With the edge of the roll paper facing toward the printer, insert the Roll Holder shaft
(a) into the guide grooves (b) of the Roll Holder Slot on both sides.

Caution
• Be careful not to drop a roll and hurt yourself when loading it.
• Be careful not to put your fingers between the guide grooves (b) and the Roll
Holder shaft (a) when loading roll, or may hurt yourself.

9
Loading the Roll

5 Push the Release Lever back and pull out the roll paper evenly on both ends.
Insert the edge in the Paper Feed Slot (a) and advance the paper until vacuuming
paper starts.

After the paper reaches the Platen, it is automatically advanced and vacuuming
paper starts.

Important
• Be careful not to soil the printing surface of roll paper as you pull it out. This may
affect the printing quality.
• If the paper is wrinkled or warped, straighten it out before loading it.
• If it is difficult to insert the roll paper in the Paper Feed Slot, insert the left or right
corner in the slot first, and then straighten the paper as you advance it.
• Load the roll so that there is no gap between the right edge of the paper and the
Roll Holder.

Note
• You can adjust the strength of vacuum holding paper against the Platen when the
Release Lever is open. If it is difficult to load paper, press the ▲ or ▼ button on
the Control Panel to adjust the strength. Set vacuum stronger by pressing the ▲
button or weaker with the ▼ button. Three settings are available.
6 Open the Top Cover.

10
 Loading the Roll

Important
• Do not touch the linear scale (a) or Carriage Shaft (b).

7 Pull the roll edge gently and align it with the Paper Alignment Line (a). Lower the
Release Lever toward the front.

Important
• Do not force the roll paper into alignment with the Paper Alignment Line (a). This
may prevent the paper from being advanced straight.
8 Close the Top Cover.

After you load a roll, the printer automatically shows a menu for selection of the paper
type on the Display Screen.
At this point, specify the paper type.

11
Loading the Sheet
Note
• If the Platen is dirty, clean inside the Top Cover.
• After pressing the Load/Eject button, you can refer to instructions on the Display
Screen as you load the paper.
1 Remove the Roll Holder from the printer and remove Basket Fastener A (a) from
the Stand Stay (b).

Note
• If you print on a long sheet (longer than 914 mm [36 in]), the trailing edge may touch
the floor and become dirty. Before loading long paper, remove the Roll Holder and
spread a clean cloth or paper on the floor.
2 Open the Top Cover and push the Release Lever back.

12
 Loading the Sheet

Important
• Do not touch the linear scale (a) or Carriage Shaft (b).

3 With a sheet lengthwise and printing-side up, insert it straight between the Platen
and the Paper Retainer. Align the sheet with the Paper Alignment Line at right
(a) and the Paper Alignment Line inside (b).

When inserted, sheets are automatically held by suction against the Platen.

Important
• Load a sheet so that it is parallel to the Paper Alignment Line at right (a). Loading
paper askew will cause an error.
• Warped paper may rub against the Printhead. Straighten paper if it is warped
before loading it.
4 Lower the Release Lever toward the front and close the Top Cover.
After you load the sheet, the printer automatically shows a menu for selection of
the paper type on the Display Screen.
At this point, specify the paper type.

13
Printing from Windows

Printing
Print from the application menu.
1 In the application software, select Print from the File menu to display the dialog
box for printing conditions.
2 After confirming that the printer is selected in the dialog box, click Print or OK to
start printing.

Note
• The appearance of the dialog box varies depending on the application software. In
most cases, the dialog box includes basic printing options and enables you to choose
the printer, specify the range of pages, number of copies, and so on.
Example: Print dialog box displayed by the application software

Note
• If another printer is selected, select the printer you want to use under Select Printer
or in the dialog box displayed after clicking Printer.

Canceling print jobs

You can cancel print jobs in the printer window.
1 Click the printer icon in the taskbar to display the printer window.

Note
• You can also display this window by double-clicking the printer icon in the Printers
and Faxes (or Printers) folder, accessible through the Windows Start menu.

14
 Printing from Windows

2 Choose Cancel All Documents in the Printer menu to stop the print processsing.

3 If the Display Screen of the Control Panel still indicates that the job is in progress
and the Data lamp continues flashing, hold down the Stop button for a second or
more to stop printing.

If the Data lamp is off and you cannot stop printing, do the following.
1 Double-click the taskbar icon to access the GARO Status Monitor.
On the Printer Status sheet, click Cancel Job.

15
Replacing Ink Tanks

Precautions when handling an Ink Tank

Take the following precautions when handling an Ink Tank.

Caution
• For safety, keep an Ink Tank out of the reach of children.
• If ink is accidentally ingested, contact a physician immediately.
Important
• Before removing an Ink Tank from the pouch for installation, shake it gently seven
or eight times. If you do not shake the Ink Tank, the ink may sediment, which may
affect printing quality.
• Do not remove and shake an Ink Tank that has already been installed in the printer.
Ink may leak out.
• Avoid dropping the Ink Tank after removing it from the pouch. Otherwise, ink may
leak and cause stains.
• There may be ink around the ink holes of Ink Tank you remove. Handle an Ink
Tank carefully during replacement. The ink may stain clothing.
• We recommend using up an Ink Tank in the course of printing within six months
after breaking the seal. Using an old Ink Tank may affect the printing quality.
• Do not remove the Ink Tank if the printer is not used for a long period (a month
or more). Ink remaining in the printer may become clogged and cause of printing
problems.

Replacing an Ink Tank

1 Make sure no print jobs are in progress.
You can replace Ink Tank if the Display Screen indicates the printer is Online
or Offline, or if messages advise you to check the amount of ink left or replace
the Ink Tank.

16
Replacing Ink Tanks

If a message prompts you to replace the Ink Tank, press the OK button. Steps 2 and
3 are unnecessary in this case. Go to step 4 and remove the Ink Tank.

Do not remove an Ink Tank during initialization immediately after turning on the
printer, or during printhead cleaning.

Note
• Ink Tank replacement is possible even when print jobs are being canceled or if
paper is being fed. In this case, the cancellation or feeding is paused during Ink
Tank replacement and resumed after replacement.
2 Press the Menu button to display MAIN MENU.

3 Select Rep. Ink Tank→Yes and press the OK button.

A message on the Display Screen advises you to open the Ink Tank Cover. Next,
remove the Ink Tank.
4 Open the Ink Tank Cover and check the Ink Lamp.

17
 Replacing Ink Tanks

The Ink Lamp flashes quickly if there is no ink left.

5 Press the tip of the Ink Tank Lock Lever of the color for replacement and lift
the Ink Tank Lock Lever to open it.

6 Hold the empty Ink Tank by the grip to remove it, and press the OK button.

18
Replacing Ink Tanks

Note
• If there is still some ink left in the Ink Tank you removed, store the ink tank with
the ink holes (a) facing up. Otherwise, ink may leak and cause stains. Put the Ink
Tank in a plastic bag and seal it.

• Dispose of the used Ink Tank according to local regulations.

7 Before opening the pouch, shake the Ink Tank gently seven or eight times. Agitate
the ink in the Ink Tank by slowly turning the Ink Tank upside-down and right
side up several times.

Note
• If you do not shake the Ink Tank, the ink may sediment, which may affect printing
quality.
8 Open the pouch and remove the Ink Tank.

Note
• Never touch the ink holes or metal contacts. This may cause stains, damage the
Ink Tank, and affect printing quality.
• Avoid dropping the Ink Tank after removing it from the pouch. Otherwise, ink may
leak and cause stains.
• Do not remove and shake an Ink Tank that has already been installed in the printer.
Ink may leak out.

19
 Replacing Ink Tanks

9 Press the OK button and insert the Ink Tank into the holder facing as shown in the
figure, with the ink holes down.

Important
• Ink Tank cannot be loaded in the holder if the color or orientation is wrong.
If the Ink Tank does not fit in the holder, do not force it into the holder. Make sure
the color of the Ink Tank Lock Lever matches the color of the Ink Tank, and
check the orientation of the Ink Tank before reloading it.
10 Close the Ink Tank Lock Lever until it clicks.

11 Make sure the Ink Lamp is lit in red.

Note
• Ink Lamp flashes when there is little ink left.
12 Close the Ink Tank Cover.
The printer returns to the mode before replacement of Ink Tank.

20
Cleaning the Printer
Clean the printer regularly to maintain better printing quality and help prevent problems.
About once a month, clean the printer exterior.

Cleaning the printer exterior

1 Turn the printer off.
2 Unplug the power cord from the outlet.

Caution
• Always turn off the printer and unplug the power cord before cleaning or
maintenance. Accidentally leaving the printer on poses a risk of injury if you
touch moving parts inside the printer.
3 Using a damp cloth that you have wrung out completely, wipe away any dirt or
paper dust from the Paper Feed Slot (a), power cord plug, and so on. Dry these
parts with a dry cloth.

Caution
• Never use flammable solvents such as alcohol, benzene, or thinner. If these
substances come into contact with electrical components inside the printer,
there is a risk of fire or electrical shock.
4 Plug the power cord into the outlet.

21
 Cleaning the Printer

Cleaning inside the top cover

Clean inside the Top Cover about once a month to maintain better printing quality and
help prevent problems.
Also clean inside the Top Cover in the following situations to ensure optimal operation.

• If the printed surface or the underside of paper is dirty after printing

• After you have used up a roll
• After borderless printing
• After printing on small paper
• After printing on paper that generates a lot of cutting debris
• If you have replaced the roll

Important
• If the Platen inside the Top Cover becomes dirty, it may soil the underside of paper.
Clean the Platen after borderless printing or printing on small paper.
1 Turn the printer off.
2 Unplug the power cord from the outlet.

Caution
• Always turn off the printer and unplug the power cord before cleaning or
maintenance. Accidentally leaving the printer on poses a risk of injury if you
touch moving parts inside the printer.
3 Open the Top Cover.

22
Cleaning the Printer

4 If paper dust has accumulated in the Vacuum holes on the Platen (a) or in the
Borderless Printing Ink Grooves (b), use the included Cleaning Brush (c) to
wipe it away.

Important
• Do not touch the linear scale (a) or Carriage Shaft (b).

Note
• If the Cleaning Brush is dirty, rinse it in water.
5 Using a damp cloth that you have wrung out completely, wipe inside the Top Cover
to clean it. Wipe away any ink residue on the Top Cover Roller (a), all over the

23
 Cleaning the Printer

Platen (b), the Paper Retainer (c), the Borderless Printing Ink Grooves (d), the
Ejection Guide (e), and the guide rail (f).

Important
• Do not use a dry cloth to wipe inside the Top Cover. This may create a static charge,
which may attract dust and affect the printing quality.
• Never use flammable solvents such as alcohol, benzene, or thinner. If these
substances come into contact with electrical components inside the printer, there is a
risk of fire or electrical shock.
6 Close the Top Cover.

7 Plug the power cord into the outlet.

24
Checking for Nozzle Clogging
If printing is faint or streaked in different colors, make sure the Printhead nozzles are clear
by printing a test pattern to check the nozzles.

Note
• You can specify a number of pages in the printer’s Noz. Check Freq. menu for
automatic nozzle checking and cleaning every time you finish printing that quantity.
1 Load unused paper.
2 Press the Menu button to display MAIN MENU.

3 Select Test Print→Nozzle Check, and then press the OK button.

The printer goes online and prints a test pattern.
4 Check the printing results.
If the horizontal lines are not faint or incomplete, the nozzles are clear.

If some sections of the horizontal lines are faint or incomplete, the nozzles for those
colors are clogged.

If horizontal lines are faint or incomplete, follow the steps below and check again
for nozzle clogging.
1. Clean the Printhead.
2. Print a test pattern to check the nozzles.

Note
• If you repeat these steps several times but the horizontal lines are still faint or
incomplete, contact your Océ dealer.

25
Cleaning the Printhead
Cleaning the Printhead may help clear nozzles that are clogged.

Note
• You can specify a number of pages in the printer’s Noz. Check Freq. menu for
automatic nozzle checking and cleaning every time you finish printing that quantity.
• You can start Head Cleaning A by holding down the Information button for three
seconds or more.

Cleaning the Printhead

1 Press the Menu button to display MAIN MENU.

2 Select Head Cleaning→ the type of cleaning, and then press the OK button.
• Head Cleaning A
Use Head Cleaning A if printing is faint or contains foreign substances. This
method of cleaning consumes the least amount of ink. It takes about three minutes
to complete.
• Head Cleaning B
Use Head Cleaning B if no ink comes out of the printhead, or if Head Cleaning A
does not solve the problem. It takes about four minutes to complete.
The printhead is cleaned, and the printer goes online.
3 Print a test pattern to check the nozzles, and determine whether cleaning has cleared
the nozzles.
Note
• If printing does not improve after Head Cleaning A, try Head Cleaning B. If this
does not solve the problem, repeat Head Cleaning B two or three times. If this still
does not improve printing, the Printhead may have reached the end of its useful
life. Contact your Océ dealer.

Caution
• Do not remove the Maintenance Cartridge during cleaning.

26
Adjusting the Printhead Automatically
If printed vertical lines are warped or colors are out of alignment, adjust the Printhead
alignment. Adjust the Printhead alignment automatically or manually by using a printed
test pattern.
Follow the steps below for standard automatic adjustment of the Printhead.

1 Load unused paper.

If using sheets, load paper A4/Letter-sized or larger. You will need three sheets
at most.
Note
• Always specify the paper type when loading paper. Using paper that you have not
specified on the printer may cause feeding problems and affect the printing quality.
• We recommend loading a type of paper that you use often.
2 Press the Menu button to display MAIN MENU.

3 Select Adjust Printer→Auto Head Adj.→Advanced Adj.→Yes and press the

OK button.
A test pattern is printed for printhead adjustment.
After reading the pattern, the printer automatically adjusts the Printhead alignment.

Note
• If adjustment is not possible using highly transparent film or similar media, try
another type of media. If you cannot adjust the printhead as desired using special
media, select Advanced Adj.

27
Adjusting the Feed Amount
If printed images are affected by white streaks or dense color streaks, adjust the amount
that paper is fed.
Follow the steps below for standard automatic adjustment of the feed amount.
1 Load unused paper.
If using sheets, load paper A4/Letter-sized or larger. You will need two sheets at
most.
Note
• Always specify the paper type when loading paper. Using paper that you have not
specified on the printer may cause feeding problems and affect the printing quality.
• We recommend loading a type of paper that you use often.
2 Press the Menu button to display MAIN MENU.

3 Select Adjust Printer→Auto Band Adj.→Standard Adj.→Yes and press the

OK button.
A test pattern is printed for band adjustment.
After reading the pattern, the printer automatically adjusts the feed amount and
goes online.

28
Responding to Messages
Cross-references are given in the following format.

Information in the Reference Guide ( → P.XX)

Information in the User's Guide ( → CD "XX")

Messages regarding paper

Error Messages Cause Corrective Action
Regular printing is selected, A print job for sheets was sent Remove the roll.
but a roll is loaded. when a roll is loaded. (→ CD "Removing the Roll from the
Printer")
Hold down the Stop button for a
second or more to cancel printing.
No sheets present. A sheet is not loaded. Load paper of the type and size you
have specified in the printer driver.
(→P.12)
Hold down the Stop button for a
second or more to cancel printing.
No sheets are loaded. A sheet is not loaded. Load paper of the type and size you
have specified in the printer driver.
(→P.12)
Hold down the Stop button for a
second or more to cancel printing.
End of paper feed. Cannot You are pressing the ▲ button Release the ▲ button.
feed paper more. on the Control Panel and
trying to rewind the roll
completely.
Insufficient paper for job. The printer has received a print Follow the steps below to replace
job longer than the amount of the roll.
roll paper left. 1.Remove the roll.
2.Load a roll with enough paper left.
3.If no barcode was printed on the
roll, specify the paper type.
4.Select the paper length, unless
a barcode was printed on the
roll and you have deactivated
automatic detection of the
remaining roll paper.
Hold down the Stop button for a
second or more to cancel printing.
Press the Online button to resume
printing.
However, the roll paper will run out
during the print job, and you will not
be able to print all of the document.

29
 Responding to Messages

Error Messages Cause Corrective Action

Cannot adjust with present The Printhead and feed We recommend loading a type of
paper. amount cannot be adjusted paper that you often use, other than
when highly transparent film is film, before adjusting the Printhead.
loaded. (→P.27)
Adjust the feed amount manually.
(→CD "Adjusting the Feed Amount
Manually")
This paper cannot be used. The loaded paper is too large Load paper of the correct size.
for the printer. (→CD "Paper Sizes")
Paper that is too small for the Load paper of the correct size.
printer has been loaded. (→CD "Paper Sizes")
Borderless print is not The printer has received a print Follow the steps below to change
possible with roll loaded. job that cannot be printed using the settings of the print job to enable
borderless printing. borderless printing.
1.Hold down the Stop button for a
second or more to cancel printing.
2.In the printer driver, change the
settings to a paper size compatible
with borderless printing, and then
try printing again.
(→CD "Borderless Printing of
Photos and Images")
Press the Online button to resume
printing.
However, this may cause a paper
jam or printing problem.
Check paper size setting in The paper size as specified Load paper of the same size as you
driver. on the printer does not match have specified in the printer driver.
the size specified in the printer (→P.8)
driver. (→P.12)
Follow the steps below to ensure
the paper size matches on the
printer and in the printer driver.
1.Hold down the Stop button for a
second or more to cancel printing.
2.Change the paper type in the
printer driver and try printing again.
Press the Online button to resume
printing.
However, this may cause a paper
jam or printing problem.

30
Responding to Messages

Error Messages Cause Corrective Action

Borderless print not The paper is not loaded Load a roll of the correct size.
possible. Check paper correctly. (→CD "Paper Sizes")
position.
Reload the roll in the printer.
(→P.8)
The printer has received a print Check the size of paper loaded in
job that cannot be printed using the printer.
borderless printing because of
the paper width. Follow the steps below to change
the setting of the print job to a width
compatible with borderless printing.
1.Hold down the Stop button for a
second or more to cancel printing.
2.In the printer driver, change the
Roll Paper Width setting to a
width compatible with borderless
printing, and try printing again.
Paper loaded askew. Paper is loaded askew. Follow the steps below to reload the
Straighten paper and roll.
reload. 1.Open the Top Cover.
2.Push the Release Lever back.
3.Align the right edge of the roll
paper parallel to the Paper
Alignment Line.
4.Pull the Release Lever forward.
5.Close the Top Cover.
6.Select the paper type.
(→CD "Selecting the Paper Type
(Roll)")
Follow the steps below to reload the
sheet.
1.Open the Top Cover.
2.Push the Release Lever back.
3.Align the right edge of the
sheet parallel to the right Paper
Alignment Line and the far
edge parallel to the inner paper
alignment line.
4.Pull the Release Lever forward.
5.Close the Top Cover.

31
 Responding to Messages

Error Messages Cause Corrective Action

Wrong paper size. The paper size as specified If you have set Ignore Mismatch to
on the printer does not match Yes, printing resumes at this point.
the size specified in the printer
driver. Load paper of the same size as you
have specified in the printer driver.
Follow the steps below to ensure the
paper size matches on the printer
and in the printer driver.
1.Hold down the Stop button for a
second or more to cancel printing.
2.Change the paper size in the
printer driver and try printing again.
Press the Online button to resume
printing.
However, this may cause a paper
jam or printing problem.
Paper size not detected. Paper has been loaded askew, Reload paper straight, in the correct
or warped paper has been position.
loaded. (→P.8)
(→P.12)
Paper Type Wrong The paper type as specified Make sure the same type of paper
on the printer does not match is specified on the printer as in the
the type specified in the printer printer driver.
driver. (→P.8)
(→P.12)
Follow the steps below to ensure the
paper type matches on the printer
and in the printer driver.
1.Hold down the Stop button for a
second or more to cancel printing.
2.Change the paper type in the
printer driver and try printing again.
Press the Online button to resume
printing.
However, this may cause a paper
jam or printing problem.
Paper size not detected. Paper has been loaded askew, Reload paper straight, in the correct
or warped paper has been position.
loaded. (→P.8)
(→P.12)

32
Responding to Messages

Error Messages Cause Corrective Action

Auto paper cutting is not Roll paper cannot be cut using Cut the roll paper manually.
possible. the Cutter Unit. (→CD "Cutting Roll Paper Manually")
There is a paper jam. Remove the jammed paper.
(→CD "Clearing Jammed Roll
Paper")
Cannot feed paper. The sheet cannot be fed Reload the sheet straight, in the
correctly. correct position.
(→P.12)
Roll printing is selected, but A print job for rolls was sent Remove the sheet.
sheets are loaded. when a sheet is loaded. (→CD "Removing the Sheet")
Hold down the Stop button for a
second or more to cancel printing.
No roll is loaded. No roll is loaded. Follow the steps below to load the
type and size of roll specified in the
printer driver.
1.Load the roll.
2.If no barcode was printed on the
roll, specify the paper type.
3.If no barcode was printed on the
roll, specify the paper length.
Hold down the Stop button for a
second or more to cancel printing.
The roll is empty. There is no more paper left on Follow the steps below to replace
the roll. the used roll with a new roll of the
same type and size.
1.Remove the roll.
2.Load the new roll.
3.If no barcode was printed on the
roll, specify the paper type.
4.If no barcode was printed on the
roll, specify the paper length.

Messages regarding ink

Phenomenon Cause Corrective Action
Ink tank is empty. There is no ink left. Open the Ink Tank Cover and
replace the Ink Tank for which the
Ink Lamp is flashing.
(→P.16)
Low ink. Press OK and The ink level is low, so Replace the Ink Tank that is low with
replace ink tank. you cannot print, clean a new Ink Tank.
the Printhead, or do other (→P.16)
operations that require ink.

Ink Level: Check Not much ink is left. Prepare a new Ink Tank.
We recommend replacing the Ink
Tank with a new Ink Tank at this
point if you plan to print banners or
high-quantity jobs.

33
 Responding to Messages

Phenomenon Cause Corrective Action

Ink tank: No XX ink There is no Ink Tank of the Load or reload the Ink Tank.
loaded.(Here, XX is an ink indicated color in the printer. (→P.16)
color)
There is a problem with the Ink Replace it with a new Ink Tank.
Tank. (→P.16)

Other messages
Phenomenon Cause Corrective Action
GARO WXXXX (X represents There is a problem with the Try printing again, using the correct
a number) print job. printer driver.
It is also possible to continue printing
in this state.
Check printed documents. The document may have been If printing is faint, clean the
printed faint. Printhead.
(→P.16)
Cannot print as specified. The loaded paper is too small. Load paper A3/Ledger-sized or
Load paper A3/Ledger or larger.
larger.

Cannot print as specified. The loaded paper is too small. Load paper A4/Letter-sized or larger.
Load paper A4/LTR or larger.
Cannot adjust band. The Printhead nozzles are Follow the steps below to check the
clogged. nozzles.
1.Print a test pattern to check the
nozzles.
(→P.25)
2.Clean the Printhead if the nozzles
are clogged.
(→P.26)
The Printhead and feed We recommend loading a type of
amount cannot be adjusted paper that you often use, other than
when highly transparent film is film, before adjusting the Printhead.
loaded. (→CD "Borderless Printing of Photos
and Images")
(→P.27)
Adjust the feed amount manually.
(→CD "Adjusting the Feed Amount
Manually")

34
Responding to Messages

Phenomenon Cause Corrective Action

Cannot update firmware. You have uploaded firmware for Check the firmware version.
a different model. (→CD "Updating the Firmware")
Replace part soon. It is almost time to replace You can continue to use the printer
consumables for which service for some time until Past part
is required. replacement. is displayed.
Contact your Océ dealer for
assistance.
Past part replacement. It is past the recommended Contact your Océ dealer for
time to replace consumables for assistance.
which service is required.
Printhead error An incompatible Printhead has Install a Printhead specified for use
been installed. with the printer.
(→CD "Replacing the Printhead")
There is a problem with the Open the Top Cover. If the Carriage
Printhead. is visible, replace the Printhead with
a new one.
(→CD "Replacing the Printhead")
If, after opening the Top Cover, you
see that the Carriage is not visible,
follow the steps below.
1.Close the Top Cover and press
the Online button.
2.Replace the Printhead.
(→CD "Replacing the Printhead")
P Head lock cover is open. The Printhead Fixer Cover is Close the Printhead Fixer Cover.
open. (→CD "Replacing the Printhead")
PHead needs cleaning. The Printhead must be Specify Printhead cleaning options.
cleaned. (→P.26)
Cannot adjust printhead. The Printhead nozzles are Follow the steps below to check the
clogged. nozzles.
1.Print a test pattern to check the
nozzles.
(→P.25)
2.Clean the Printhead if the nozzles
are clogged.
(→P.26)
The Printhead and feed We recommend loading a type of
amount cannot be adjusted paper that you often use, other than
when highly transparent film is film, before adjusting the Printhead.
loaded. (→P.27)
Adjust the feed amount manually.
(→CD "Adjusting the Feed Amount
Manually")

35
 Responding to Messages

Phenomenon Cause Corrective Action

Multisensor error. Direct sunlight or strong lighting Take steps to ensure the printer is
may be shining on the printer not used when exposed to direct
and causing the sensor to sunlight or strong lighting.
malfunction.
Maint cartridge problem. An incompatible or used Install a Maintenance Cartridge
Maintenance Cartridge has specified for use with the printer.
been installed. (→CD "Replacing the Maintenance
Cartridge")
Maint cart full. The Maintenance Cartridge is After confirming that the printer
full. has stopped operating, replace the
Maintenance Cartridge.
(→CD "Replacing the Maintenance
Cartridge")
No maint cartridge The Maintenance Cartridge is Install the Maintenance Cartridge.
not installed. (→CD "Replacing the Maintenance
Cartridge")
No Maintenance Cartridge The Maintenance Cartridge After confirming that the printer
capacity. cannot absorb enough ink for has stopped operating, replace the
Printhead cleaning. Maintenance Cartridge.
(→CD "Replacing the Maintenance
Cartridge")
Check maint cartridge The Maintenance Cartridge is You can continue printing. However,
capacity. almost full. prepare a new Maintenance
Cartridge.

36
Troubleshooting if You Cannot Print
Printing does not start
Phenomenon Cause Corrective Action
The Display Screen The printer is not In Windows, select the printer by clicking Select
of the Control selected in the printer Printer or Printer in the printing dialog box and try
Panel is blank. driver. printing again.

The print job is paused. In Windows, restart the print job as follows.
1.Select the printer icon in the Printers and Faxes (or
Printers) window.
2.Clear Pause Printing in the File menu to restart the
print job.

37
 Troubleshooting if You Cannot Print

Phenomenon Cause Corrective Action

An error message There is a paper jam. Remove the jammed paper.
appears on the (→CD "Clearing Paper Jams")
Display Screen of
the Control Panel. The printer is offline. If an error message appears on the Display Screen
of the Control Panel, check the message to solve the
error, and then press the Online button on the Control
Panel to bring the printer online.
(→P.29)
If Offline appears on the Display Screen of the
Control Panel, press the Online button to bring the
printer online.
The printer is offline. Check the error message shown on the printer Display
Screen of the Control Panel, Status Monitor
(Windows)
(→P.29)

No paper is loaded. Load paper in the printer.

The paper type is not On the printer Control Panel, specify the type of paper
specified for the paper in the paper source.
source. For details on types of paper, see the Media Guide.
(→CD "Paper Sizes")
If the wrong paper is specified, stop the print job and
specify the correct paper type before attempting to print
again.
(→P.14)

Ink tank is empty. If a message appears on the Display Screen of the

Control Panel prompting you to replace the ink,
replace the indicated ink tank.
(→P.16)
Ink unexpectedly When the printer Wait until the system has been filled with ink. This
starts filling the was turned off process may take about ten minutes.
system. previously, some
cleaning operation was
terminated.

Troubleshooting if the printer stops during a print job

Phenomenon Status Corrective Action
An error message is An error message is displayed Check the error message and take
shown on the Display during printing. action as necessary.
Screen. (→CD "Error Messages")

The last portion of roll paper Remove the used roll and insert a new
was used during a print job, and roll.
paper could not be advanced (→CD "Removing the Roll")
because the trailing edge is (→P.8)
taped to the roll.

38
Troubleshooting if You Cannot Print

Phenomenon Status Corrective Action

The printer ejects blank, The leading edge of the roll This operation is normal.
unprinted paper. paper was cut to straighten it. When Forced is selected under Trim
Edge First in the printer menu, the
leading edge of a roll is cut after you
load the roll to ensure the edge is
straight and eliminate any scraps of
paper. The printer is ready to print after
this initial preparation.
When No Cutting is selected under
Trim Edge First, the edge is not cut
and scraps are not removed.
The Printhead nozzles are Print a test pattern to check the nozzles
clogged. and make sure the Printhead is in
good condition for printing.
(→P.25)
Clean the Printhead if the nozzles are
clogged.
(→P.26)
There is little ink left. Check the ink level and replace the Ink
Tank that is low.
(→P.16)
The printer is damaged. Contact your Océ dealer for
assistance.

39
 Troubleshooting if You Cannot Print

Cannot print over a network

Phenomenon Cause Corrective Action
Cannot print over a The Ethernet cable is 1.Make sure the printer is connected to the network
network. not connected correctly with the correct Ethernet cable, and then turn the
to the printer's Ethernet printer on. For instructions on connecting the cable,
port. refer to the Quick Start Guide.
2.Make sure the Link indicator is lit.
The Link indicator is green if the printer is connected
via 100 Base-TX and amber if connected via
10Base-T.
If the Link indicator is not lit, check the following
points.
• Make sure the hub is on.
• Make sure the end of the Ethernet cable is
connected correctly.
Insert the Ethernet cable until it clicks and locks in
place.
• Make sure there is no problem with the Ethernet
cable.
If there is any problem, replace the Ethernet cable.
• Check the communication mode with the hub.
Although the printer normally detects the hub
communication mode and transmission rate
automatically (in auto negotiation mode), sometimes
the hub settings cannot be detected. In this
case, configure the connection method manually,
specifying the communication mode in use.
(→CD "Configuring the Communication Mode
Manually")
Cannot print over a The printer's IP Make sure the printer's IP address is configured
TCP/IP network. address is not correctly.
configured correctly. (→CD "Configuring the IP Address Using GARO
Device Setup Utility")
(→CD "Configuring the IP Address Using the Printer
Control Panel")
The printer's TCP/IP Make sure the printer's TCP/IP network settings are
network settings configured correctly.
are not configured (→CD "Configuring the Printer's TCP/IP Network
correctly. Settings")
The computer you Make sure the computer's TCP/IP network settings are
are trying to print configured correctly.
from is not configured (→CD "Configuring the Printer Driver Destination
correctly. (Windows)")

40
Troubleshooting if You Cannot Print

Phenomenon Cause Corrective Action

Cannot print over The AppleTalk protocol Activate AppleTalk on the printer.
AppleTalk or Bonjour is not enabled on the (→CD "Configuring the Printer's AppleTalk Network
networks. printer. Settings")
The computer you Make sure the computer's AppleTalk settings are
are trying to print configured correctly.
from is not configured (→CD "Configuring the Destination for Apple Talk
correctly. Network (Macintosh)")
(→CD "Configuring the Destination forBonjour Network
(Macintosh)")
The computer and Due to the nature of Bonjour, you cannot print if the
printer are not on the printer is on another network behind a router. Make
same network. sure the computer and printer are on the same
network. For information about network settings, ask
your network administrator.

Cannot print over a The printer's NetWare Make sure the printer's NetWare settings are
NetWare network. settings are not configured correctly. In particular, make sure a valid
configured correctly. frame type is selected.
(→CD "Configuring the Printer's NetWare Network
Settings")
The computer you Make sure the computer's NetWare settings are
are trying to print configured correctly. For more information,
from is not configured (→CD "Configuring NetWare Network Settings")
correctly.
The NetWare server Check the following points.
and services are not 1.Make sure the NetWare file server is running.
configured correctly. 2.Make sure there is enough free disk space on the
NetWare file server. Insufficient disk space may
prevent you from processing large print jobs.
3.Start NWADMIN or PCONSOLE and confirm that
the print service is configured correctly and the print
queue is available.
4.If data transmission to a printer on another subnet
fails, deactivate NCP burst mode in that printer's
network protocol settings.
5.If the printer is used in queue server mode, specify
Other/Unknown as the printer type.

41
Troubleshooting If You Cannot Print as Expected

Problems with the Printing Quality

Phenomenon Cause Corrective Action
Printing is faint. You may be printing on the Print on the printing surface.
wrong side of the paper.
The Printhead nozzles are Print a test pattern to check the nozzles
clogged. and see if they are clogged.
(→P.25)
Other printed documents are still The Output Stacker can hold one
stacked on the Output Stacker. sheet.
Remove any printouts from the Output
Stacker before printing the next print
job.
Ink has adhered to the needles After the Ink Tank has been installed
that supply ink, which have for at least 24 hours, run Head
become clogged. Cleaning B.
(→P.26)
Paper is jammed inside the Top Follow the steps below to remove
Cover. jammed scraps of paper inside the Top
Cover.
1.Press the Online button to bring the
printer offline.
2.Open the Top Cover and move the
Carriage to the right side.
3.Remove any scraps of paper inside
the Top Cover.
4.Close the Top Cover.
For tips on clearing paper jams, refer to
the following topics.
(→P.48)
(→P.51)
During borderless printing, the In the printer menu, specify a longer
ink was not dry enough before time in Roll Drying Time in Paper
cutting. Details.
(→CD "Main Menu Settings")

42
Troubleshooting If You Cannot Print as Expected

Phenomenon Cause Corrective Action

Paper rubs against the The paper type as specified Make sure the same type of paper is
Printhead. on the printer does not match specified on the printer as in the printer
the type specified in the printer driver.
driver. (→CD "Selecting the Paper Type
(Roll)")
(→CD "Selecting the Paper Type
(Sheet)")
Make sure the same paper type is
specified in the printer driver as on the
printer.
1.Hold down the Stop button for a
second or more to cancel printing.
2.Change the paper type in the printer
driver and try printing again.
Paper has been loaded Reload the paper.
incorrectly, causing it to wrinkle. (→P.8)
(→P.12)
The Printhead is set too low. In Head Height, choose Automatic.
(→CD "Adjusting the Printhead
Height")
You are printing on heavyweight When printing on Heavyweight Coated
paper or paper that curls or Paper or other paper-based media,
wrinkles easily after absorbing choose a VacuumStrngth setting of
ink. Strong or Strongest. If paper still rubs
against the printhead, try raising the
Printhead higher in Head Height, one
level at a time.
(→CD "Adjusting the Vacuum
Strength")
(→CD "Adjusting the Printhead Height")

43
 Troubleshooting If You Cannot Print as Expected

Phenomenon Cause Corrective Action

The edges of the paper The Platen has become dirty Open the Top Cover and clean the
are dirty. after borderless printing or Platen.
printing on small paper. (→P.21)
The paper type as specified Make sure the same type of paper is
on the printer does not match specified on the printer as in the printer
the type specified in the printer driver.
driver. (→CD "Selecting the Paper Type
(Roll)")
(→CD "Selecting the Paper Type
(Sheet)")
Make sure the same paper type is
specified in the printer driver as on the
printer.
1.Hold down the Stop button for a
second or more to cancel printing.
2.Change the paper type in the printer
driver and try printing again.
The paper is wrinkled or warped. Straighten out the wrinkles or curls and
reload the paper. Do not use paper that
has been printed on previously.
(→P.8)
(→P.12)
If this function is not needed, deactivate
CutDustReduct. in the printer menu.
(→CD "Main Menu Settings")
You are printing on heavyweight When printing on Heavyweight Coated
paper or paper that curls or Paper or other paper-based media,
wrinkles easily after absorbing choose a VacuumStrngth setting of
ink. Strong or Strongest. If paper still rubs
against the printhead, try raising the
Printhead higher in Head Height, one
level at a time.
(→CD "Adjusting the Vacuum
Strength")
(→CD "Adjusting the Printhead Height")
The Printhead is set too low. In Head Height, choose Automatic.
(→CD "Adjusting the Printhead Height")

44
Troubleshooting If You Cannot Print as Expected

Phenomenon Cause Corrective Action

The surface of the paper The Paper Retainer is soiled. Clean the Paper Retainer.
is dirty. (→P.21)
The back side of the paper The Platen has become dirty Open the Top Cover and clean the
is dirty. after borderless printing or Platen.
printing on small paper. (→P.21)
Paper width detection is Open the Top Cover and clean the
deactivated when printing. Platen.
(→P.21)
The Paper Retainer is soiled. Clean the Paper Retainer.
(→P.21)
There are black or white The paper feed amount is out of Adjust the feed amount.
streaks. adjustment.
Printing does not proceed Exit other applications and cancel other
smoothly because print jobs are print jobs.
interrupted during transmission.
In the printer menu, Feed Adjust the feed amount by specifying
Priority is set to Print Length. Band Joint in Feed Priority in the
printer menu.

Colors in printed images While printing images in many Specify Image in the printer driver.
are uneven. solid colors, Line Drawing/Text
is chosen.

45
 Troubleshooting If You Cannot Print as Expected

Problems with printed images

Phenomenon Cause Corrective Action
Lines are misaligned. The Printhead is out of Adjust the Printhead alignment.
alignment. (→P.27)
(→CD "Adjusting the Printhead
Alignment Manually")
If the previous corrective actions do not
improve printing, adjust the angle of the
printhead.
(→CD "Adjusting the Printhead
Orientation")
Corrupted characters are The printer has received an Turn the printer and computer off and
printed. invalid print job. on, and then try printing again.
The print job was sent from Try printing again from the
an incompatible printer Printer Driver.
driver, a driver other than the
iOcé Printer Driver.
The length of printed In the printer menu, Feed To ensure the feed amount matches
images is inaccurate. Priority is set to Band Joint. the paper size, select Print Length in
Feed Priority in the printer menu and
enter the amount for adjustment. In
Adjust Length, enter the adjustment
amount in Adj.Setting. You can adjust
the feed amount in 0.02% increments.
(→CD "Main Menu Settings")
Documents are printed in In the Advanced Settings of In the Advanced Settings of the
monochrome. the printer driver, Monochrome printer driver, choose Color in Color
or Monochrome (BK ink) is Mode for printing.
specified in Color Mode.
The Printhead nozzles are Print a test pattern to check the nozzles
clogged. and see if they are clogged.
(→P.25)
Printed colors are Color adjustment has not been In the Advanced Settings of the
inaccurate. activated in the Advanced printer driver, choose Color Settings
Settings of the printer driver. in Color Mode to adjust the colors.
Colors have not been calibrated Refer to the computer and monitor
on the computer or monitor. documentation to adjust the colors.
Adjust the settings of the color
management software, referring to the
software documentation as needed.
The Printhead nozzles are Print a test pattern to check the nozzles
clogged. and see if they are clogged.
(→P.25)
In the printer driver, Application Select the Application Color
Color Matching Priority is not Matching Priority check box in the
selected. printer driver.
Image edges are blurred. The Platen vacuum strength is Set VacuumStrngth to Weak.
too strong. (→CD "Adjusting the Vacuum
Strength")
The Printhead is set too high. Lower the Printhead.
(→CD "Adjusting the Printhead Height")

46
Troubleshooting If You Cannot Print as Expected

Other problems
Phenomenon Cause Corrective Action
The printer consumes a lot Many full-page color images In print jobs such as photos, images
of ink. have been printed. are filled with color, which consumes
a lot of ink. This does not indicate a
problem with the printer.
Head Cleaning B is performed Head Cleaning B consumes a lot of
often. ink. This does not indicate a problem
with the printer. Unless the printer
has been moved or stored for a long
period or for the troubleshooting
Printhead problems, we recommend
not performing Head Cleaning B
unnecessarily.
You have just finished initial After initial installation or when the
installation. printer is first used after relocation, ink
flows into the system between the Ink
Tank and Printhead, which may cause
the ink level indicators to drop to 80%
immediately. This does not indicate a
problem with the printer.
Check maint cartridge The printer has not detected the After replacing the Maintenance
capacity. is not cleared new Maintenance Cartridge. Cartridge, press the Information
after you replace the button.
Maintenance Cartridge.
After replacing the Maintenance
Cartridge, print, or clean the
Printhead.
Paper is not cut straight. Paper rises by the ends of the Reload the paper correctly.
cut position before it is cut.

The printer does not go The printer is unplugged. Plug the power cord into the outlet, and
on. then turn on the printer.

The specified voltage is not Check the voltage of the outlet and
supplied. breaker. For information on the
specified voltage,
(→CD "Specifications")

Roll paper cannot be The roll paper is warped. Straighten out curls and reload the roll.
inserted into the Paper
Feed Slot

47
Clearing Jammed Roll Paper
If roll paper jams, follow the steps below to remove jams.

Caution
• Remove any jammed paper promptly.
1 Turn the printer off.
2 Open the Top Cover.

3 If the Carriage is out, move the Carriage to separate it from the paper.

48
Clearing Jammed Roll Paper

Important
• If you push the Carriage to the left edge, the blade of the Cutter Unit will be
lowered in preparation to cut the paper. Be careful not to pinch your ngers between
the Carriage and Platen if you have pushed the Carriage to the left edge or if a
paper jam occurs during cutting.
• Do not touch the linear scale (a) or Carriage Shaft (b).

4 Push the Release Lever back.

5 Holding the paper on both sides, pull the jammed portion out toward the front. Use a
scissors to cut away the printed or wrinkled portion.

Caution
• When cutting paper, be careful to avoid scratching the printer.

49
 Clearing Jammed Roll Paper

6 If the Carriage is on the left, move the Carriage to the right until it stops.

Important
• Always move the Carriage to the right side. If the Carriage is on the left, a
Carriage error may occur when you turn on the printer.
7 Pull the roll edge gently and align it with the Paper Alignment Line (a). Lower the
Release Lever toward the front.

Important
• Do not force the roll paper into alignment with the Paper Alignment Line (a). This
may prevent the paper from being advanced straight.
• If you pull out too much of the roll, an excessive amount will be cut away from
the edge.

50
Clearing Jammed Roll Paper

8 Close the Top Cover.

9 Turn the printer on.

The roll is now advanced. After it is nished being advanced, you can resume
printing.

51
Clearing a Jammed Sheet
If a sheet jams, follow the steps below to remove it.

Caution
• Remove any jammed paper promptly.
1 Turn the printer off.
2 Open the Top Cover.

3 If the Carriage is out, move the Carriage to separate it from the paper.

Important
• Do not touch the linear scale (a) or Carriage Shaft (b).

52
Clearing a Jammed Sheet

4 Push the Release Lever back.

5 If the paper is visible, grasp the paper and pull it forward.

6 If you cannot see the paper, remove the scrap from behind the printer.

After removing the paper, make sure there are no other scraps of paper in the printer.
7 If the Carriage is on the left, move the Carriage to the right until it stops.

Important
• Always move the Carriage to the right side. If the Carriage is on the left, a
Carriage error may occur when you turn on the printer.
8 Turn the printer on.

53
Consumables

Supported paper
Océ Draft Paper
Océ Standard Paper
Océ Premium Paper
Océ SmartMatt Paper
Océ Top Photo Plus Paper
Océ Smart Dry Photo Paper
Océ Double Matt, Film
Océ Transparent Paper
Océ Check Plot Bond
Océ Deluxe Bond
Océ Inkjet Premium Color Bond
Océ Matte Photopaper
Océ PhotoPerfectPlus Photopaper
Océ Instant Dry Photopaper
Océ Ink Jet Film
Océ Mono Vellum

Ink tank
Ink Tankpart numbers.
29952265, IJC236 BK Dye Black
29952264, IJC236 MBK Pigment Black.
29952266, IJC236 C Cyan.
29952267, IJC236 M Magenta.
29952268, IJC236 Y Yellow.

Printhead
A replacement Printhead.

54
Consumables

• Printhead

Maintenance cartridge
A replacement Maintenance Cartridge. Maintenance Cartridge includes a Shaft
Cleaner.

• Maintenance Cartridge CS2136 29952288

Cutter unit
A reaplacement Cutter Unit.

• Cutter Unit CS2136: 29801292

55
Index
a Adjusting the printhead . . . . . . . . . . . . . . . . . . . . . . . . . . . .27 t Top Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22
Turning the printer off. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
b Borderless Printing Ink Grooves . . . . . . . . . . . . . . . . . . .24 Turning the printer on . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Types of paper. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .54
c Canceling print jobs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14
Cleaning. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .21 u User Software CD-ROM . . . . . . . . . . . . . . . . . . . . . . . . . . .54
Consumables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .54
Cutter Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .55 v Vacuum Strength . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10

d Data lamp . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15 w Windows . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14

e Ejection Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24

Error messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29

f Feed amount. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27

g Status Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15

h Holder Stopper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

i Ink Lamp . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .20

Ink Tank . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16, 54
Ink Tank Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18
Ink Tank Lock Lever . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18

j Jammed roll paper. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .58

Jammed sheets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .52

m Maintenance Cartridge . . . . . . . . . . . . . . . . . . . . . . . . . . . . .60

n Nozzle Checking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25

o Online lamp . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Other problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47

p Paper Alignment Line . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13

Paper Retainer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24
Platen. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24
Power button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6, 18
Print Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16
Printhead . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26, 54
Printhead Cleaning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26
Printing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14
Printing is not possible . . . . . . . . . . . . . . . . . . . . . . . . . . . . .37
Problems with printed images . . . . . . . . . . . . . . . . . . . . . .45
Problems with the printing quality . . . . . . . . . . . . . . . . .42

r Replacing ink tanks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .16

s Stop button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .15

Storing an ink tank . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .19

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FCC Regulations （U.S.A）
Océ wide format printer CS2136
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1)
This device may not cause harmful interference, and (2) this device must accept any interference received,
including interference that may cause undesired operation.
Note: This equipment has been tested and found to comply with the limits for class B digital device, pursuant
to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful
interference in a residential installation.
This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in
accordance with the instructions, may cause harmful interference to radio communications.
However, there is no guarantee that interference will not occur in a particular installation. If this equipment does
cause harmful interference to radio or television reception, which can be determined by turning the equipment
off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
Use of shielded cable is required to comply with Class B limits in Subpart B of Part 15 of FCC Rules.
Do not make any changes or modifications to the equipment unless otherwise specified in the manual.
If such changes or modifications should be made, you could be required to stop operation of the equipment.

Océ North America Inc.

5450 North Cumberland Avenue
Chicago, IL 60656
USA
http://www.oceusa.com/

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