Unit07.

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Audio Scripts

Entry Test

Conversation 1
A Excuse me. Is there a post office near here?
B A post office? Sure. It’s in the main square. Go straight on – just follow this
street – and take the first right. You’ll see the main square right there.
A Is it far?
B No, only two or three minutes.
A Oh, great. Thanks a lot!
Conversation 2
A May I help you?
B Yes. My name’s Gardener – Rick Gardener – and I have a reservation.
A Let me see … oh, yes, Mr Gardener. That’s a single room, non-smoking, for
two nights.
B Yes, that’s right.
A Could you fill in this form, please? Just name, nationality and today’s date.
B Right. Er, is it the sixth today?
A The seventh, I think. May the seventh.
B Thanks.
Conversation 3
A Excuse me.
B Yes?
A Have you got any Spanish newspapers?
B Let’s see ... I have El País. It’s a2.50.
A OK, fine. Er, how much?
B Two euros and fifty cents.
A OK, here you go.
B Thanks.
Conversation 4
A Joanne!
B Oh, hi, Rick!
A Hey, what time is the meeting this afternoon?
B It starts at two thirty.
A Two thirty?
B Yes, in the conference room.
A OK, see you there!
Conversation 5
A Oh, good. Here’s the food!
D OK, I’ve got a curry …
B Let’s see … the curry is for you …
A Thanks!
D … and grilled fish …
B … and the fish is yours, John.
C Oh, great. Thanks!
D … and duck with a large green salad.
B The duck is mine, but we didn’t order a salad.
D No one ordered the green salad?
B No, just the curry, the fish and the duck.
D Oh, sorry about that.

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Progress Test 1
Erika Technical support. Erika speaking. How can I help?
Norman Hello. This is Norman Hauser from Accounting. I’ve got a problem
with my computer.
Erika What’s the problem?
Norman I can’t use the printer. I can’t print anything.
Erika Hm. Are you connected to the Internet? Can you send and receive
e-mail?
Norman Yes, my e-mail is fine. That’s not the problem. But can you send
someone to look at the printer?
Erika Yes, of course. Let me take your details. It’s Norman …
Norman Norman Hauser. H-A-U-S-E-R.
Erika And your department?
Norman Accounting.
Erika Oh, yes, you said that. Right. What’s your extension number,
please?
Norman It’s 3455.
Erika 3-4-5-5? OK. And your problem is that you can’t use the printer.
Norman That’s right.
Erika What model number is it, please?
Norman Er, it’s the 85-M.
Erika 85-M. OK, I’ll send an engineer as soon as I can.
Norman Can he come this morning? I have some work I really need to
print. It’s urgent! I have a meeting this afternoon!
Erika I’m sorry, but the engineers are all very busy this morning. I can
send someone right after lunch. What time is your meeting?
Norman It’s at three o’clock.
Erika Three o’clock? OK, the engineer can come at two o’clock.
Norman Well, OK.
Erika Don’t worry, I’ll tell the engineer it’s very important!
Norman Thanks!

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Progress Test 2

Customer I’d like some information about your mobile phones.

Salesperson Sure. What would you like to know?
Customer Well, I travel a lot for work …
Salesperson OK …
Customer … so I need a phone that works in all countries.
Salesperson Oh, OK. We’ve got two. There’s the AC-90 and the AC-75. They
work in all countries.
Customer Oh, I like the AC-90. It’s a really unusual design.
Salesperson Yes, it is. And it’s available in four colours – black, white, blue
and pink.
Customer The pink one is … interesting, but I like black. What about
special features? Can I use it to send e-mail?
Salesperson Yes, it can send e-mail. And it has voice-dialling, a camera and a
calculator.
Customer Oh, great! And how much is it?
Salesperson It’s m125.
Customer That’s not bad. But what about the AC-75?
Salesperson The AC-75 is our standard phone. It’s available only in black and
it works in all countries, but the best thing is the price.
Customer How much is it?
Salesperson It’s only m95.
Customer m95?
Salesperson Yes, that’s right.
Customer OK, I’ll take the AC-75, then.
Salesperson OK, one AC-75. I just need to take some information …

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Progress Test 3

Lise OK, the next thing we need to talk about is the new team leader for
the Europe sales team. Helmut, what do you think?
Helmut I prefer Simon. He’s reliable and very hard-working.
Lise Gregg, do you agree?
Gregg Well, I don’t know. He’s a great salesman because he’s ambitious,
but he doesn’t listen. He’s not a team player. I think I prefer Marcela.
She’s energetic and very sociable.
Helmut Sorry, I don’t agree. She’s too relaxed. She makes an excellent team
member, but not a good team leader.
Lise OK, so what about Carmen? She’s creative …
Gregg … but not organised. And she’s never punctual!
Lise I don’t agree with you, but … can I make a suggestion? Why don’t we
talk to the team, see what they think?
Helmut Great idea, Lise.

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Progress Test 4

Mike So, how did you like working the Japan office?
Sarah It was good. It was really interesting.
Mike What do you mean?
Sarah Well, first of all, the atmosphere was very formal. Everyone always
wore formal clothes.
Mike Really?
Sarah Yes. And I liked that. If you look good, you feel good!
Mike Mmm. What else?
Sarah The start of the work day was also very formal. Work starts at 8.30,
and everyone is there on time, ready to work. Music plays, and the
work day begins. And everyone tells the manager their plan for the
day.
Mike Really? So nobody arrives late?
Sarah Well, no, not really.
Mike Amazing. What about at the end of the day?
Sarah Well, again, music plays to signal the end of the day. It’s at 5.15.
Mike Does everyone go home then?
Sarah No, everyone keeps working. They work a lot of overtime in Japan.
Most people try to stay until the boss leaves.
Mike So they work hard?
Sarah Yes, they do. But they have fun, too. After work, we went out to
some great restaurants.
Mike So, was there anything you didn’t like?
Sarah Well, they have a lot of meetings, and the meetings take a long time.

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Exit Test

Lois Hi, Cecile. It’s Lois Taylor here.

Cecile Hello, Lois. How are you?
Lois Fine, thanks. I’m calling about my visit next month. Can we talk about
the schedule?
Cecile Yes, sure.
Lois Well, I’d like to arrive on Wednesday the tenth of May. Is that OK?
Cecile Wednesday the tenth? Yes, that’s fine. What time will you arrive?
Lois There’s a flight that arrives at 11.30.
Cecile OK, that’s good. I could meet you at the airport, then we could visit the
factory in the afternoon.
Lois Great. What about Thursday?
Cecile On Thursday, we could meet with the sales team. We have some new
salespeople. I think you should meet them.
Lois That sounds good. Could we meet in the morning, then go to lunch
together?
Cecile Good idea. And could you bring some samples of the new line to show
them? They’re really excited about it.
Lois No problem.
Cecile OK. Then, on Thursday afternoon, we can meet with Pascal. He wants to
talk about some contracts with you.
Lois Good. I need to talk with him about next year’s launch, too. Our market
share is declining. We need more sales.
Cecile Right. OK.
Lois I’d like return home on Friday morning. There’s a flight at ten. Will that
be OK?
Cecile No problem. So what’s next?
Lois I’ll send you an e-mail with my flight details.

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