Scribd
Upload
247 views2 pages

Customer Inquiry Process Flow Chart

1. The document outlines the process flow chart for customer inquiries at Nucleonix Systems Pvt. Ltd. 2. It shows the steps from an initial customer enquiry through providing a quotation, follow up, receiving a purchase order, and fulfilling the order. 3. Key steps include sending a quotation, following up if no response, revising the quotation if needed, receiving and processing a purchase order, and releasing a work order through the ERP system.

Uploaded by

Amit Punjabi
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
247 views2 pages

Customer Inquiry Process Flow Chart

1. The document outlines the process flow chart for customer inquiries at Nucleonix Systems Pvt. Ltd. 2. It shows the steps from an initial customer enquiry through providing a quotation, follow up, receiving a purchase order, and fulfilling the order. 3. Key steps include sending a quotation, following up if no response, revising the quotation if needed, receiving and processing a purchase order, and releasing a work order through the ERP system.

Uploaded by

Amit Punjabi
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd

Nucleonix Systems Pvt.

Ltd NSPL/FC/CSD/1
Process Flow Chart for Customer Inquiry Revision Date: 2017/02/02

Marketing & Customer Support Division (M & CSD)

Enquiry by
(Email/Telephonic/visit/Hard copy of letter)

Email techno commercial information required


or any other clarification as required by
customer

If is purchase inquiry Send Quotation along with technical


YES
& technical datasheets, partial list of Purchase order,
information meets etc.
their requirement

No

No Customer orders straight


Follow-up
away
Enquiry Lost

On follow-up & after Negotiations


No response received Price /other terms etc. send revised
from customer quotation, Proforma invoices/send
relevant documents / terms and taxes,

Close the inquiry P.O Received


Customer decides to Purchase Order
place purchase order P.O

Order lost to competitors or for


other reasons

Purchase Order review and verification


Close the deal

If any amendments required Registering Purchase Order in


ask for revised purchase our database and send it to
Order dispatch section for processing

Releasing Work Order


through ERP system

List Of Records:
1. Quotations File in Master
server
2. Catalogs & Brochures Files
3. Experimental Manuals
4. Purchase Order Files
5. Work Orders File
6. Customers Feed Back File
7. ERP Database .

Prepared By Approved By

Nucleonix Systems Pvt. Ltd NSPL/FC/CSD/1 Process Flow Chart for Customer Inquiry Revision Date: 2017/02/02 Marketing & Cu
6. Customers Feed Back File 7. ERP Database . Approved By Prepared By

You might also like