1.why should I hire you?

“I should be hired for this role because of my relevant skills, experience,

and passion for the industry. I've researched the company and can add value to its
growth. My positive attitude, work ethics, and long-term goals align with the job
requirements, making me a committed and valuable asset to the company.”

2.What is your expected salary?

“I should be hired for this role because of my relevant skills, experience, and passion for
the industry. I've researched the company and can add value to its growth. My positive
attitude, work ethics, and long-term goals align with the job requirements, making me a
committed and valuable asset to the company.”
“I understand that as a fresher, my salary expectations may differ from someone with more
experience. My primary goal is to establish a strong foundation in my career and learn from
experienced professionals. I am willing to consider a salary that reflects the market value for
this role and provides a fair compensation for my skills and contributions.”

3.Are you willing to relocate?

I would definitely be open to relocation and look forward to learning more details around this.”
“I'm more than happy to make the move for the right opportunity—and this job, with [why you
like it so much], is definitely that.”
4.What is your idea about cx service?
Customer service involves being a kind, courteous, and professional face for the company. It
also involves listening carefully to customer wants and concerns. Beyond listening, customer
service is doing everything in one's power to efficiently and accurately serve each customer.

It involves actively listening to their needs, being responsive and helpful, and going
above and beyond to ensure their satisfaction. Good customer service also means
being knowledgeable about the products or services you offer and being able to provide
clear and accurate information to customers.
5.If you will be a fruit what kind and why?

5.If you will be a fruit,what kind and why?

It can mean love, knowledge, wisdom, joy, death, and/or luxury. The apple could be an erotic
association with a woman's BREASTS, with the core sliced in half representing the vulva. In
Greek mythology, the apple appears repeatedly; Hera received an apple as a symbol of fertility
upon her engagement to Zeus.
6.what is your lucky number?
the number 8 represents victory, prosperity and overcoming. Eight (八, hachi, ya) is also
considered a lucky number in Japan, but the reason is different from that in Chinese culture.
Eight gives an idea of growing prosperous, because the letter (八) broadens gradually.
7. If you are going to commit a crime,what it is and why?

8. How do you cook an egg instructions?

Using a spoon, gently slide in the egg and set your timer. Keep an eye on the water while the
egg cooks, and try to maintain a soft boil. For a soft-boiled egg with set whites and a liquid yolk
set for six minutes. For a perfectly hard-boiled egg with a slightly soft center set for nine minutes
9.what is assurance?give an example
a being certain in the mind. the puritan's assurance of salvation. b. : confidence of mind or
manner : easy freedom from self-doubt or uncertainty. spoke with assurance about his future
plans. The objective of an assurance engagement is to obtain sufficient appropriate evidence to
express a conclusion, providing reasonable or limited assurance, as to whether the audited
body has complied with the specified requirements of the appropriate legislation (the 'criteria') in
all material respects.

Sample of assurance
“I'll work with our team here to resolve this.” “I'll get back to you as soon as possible.” “I'm able
to reproduce this—it's not just you.” “I see the problem here!

10.What is enthusiasm,apology?assertive?
What is enthusiasm in your own words?
a feeling of energetic interest in a particular subject or activity and an eagerness to be
involved in it: One of the good things about teaching young children is their enthusiasm.
enthusiasm for After the accident he lost his enthusiasm for the sport.
apology usually applies to an expression of regret for a mistake or wrong with implied
admission of guilt or fault and with or without reference to mitigating or extenuating
circumstances.
What is the meaning of assertive person?

Being assertive means communicating with others in a direct and honest manner
without intentionally hurting anyone's feelings. Direct communication can reduce
conflict, build self-confidence and enhance personal and work relationships.
Assertiveness is a skill that anyone can learn.
What does it mean to be an affirmative person?

Anything affirmative is approving of something: affirmative words support someone

or something. Being affirmative is the opposite of being negative or contradicting. What
are 10 examples of affirmative?
Examples of Affirmative Sentences
 I have a puppy.
 My brother bought fifty varieties of fighter fish.
 There is a three-storeyed house in the corner of the street.
 Manu is the new manager.
 Tokyo is the capital of Japan.
 My phone has two displays.
 The teacher gave us our marksheets.

11.IF you are going to die ,why not now?why tomorrow?

12.please instruct me how to tie a shoelace?

1. Start by crossing the laces and pulled them tight just like a regular lacing.
2. Create a loop with one lace.
3. Take the second lace and make a second loop just like a single knot.
4. Wrap the second lace over the top again and put it through the centre for the second time.
5. Pull them tight.
13.Why do you think M&M has different colors?

The coloring is just that, coloring. It has no flavor. The different colors are used to keep the
M&M's from being boring. What you taste is the sugar, the chocolate and either the peanut or
almond inside.
14.what is T-mobile?company profile.discuss.
15 What is Teleperformance?company profile.discuss.
16.what is Alorica?description of the company.
17what is American home shield?
18/what is AT&T?company profile.
19.If you are going to cure an illness, what it is and why?
20.If you are going to be a celebrity,who?why?
21.What kind of Filipino dish you are? Why?

Sinigang
22.If you are going to have a vacation, where and why?
23.If you could learn a language, what it is? Why?
24.what fruit are you and why? Same as question #5?
25.What will you do if your family wants you to continue your study?
1. 26.How to connect a cellphone to a Wi-Fi?
2. Open your device's Settings app.Tap Network & internet. Internet.
3. At the bottom of the list, tap Add network. You may need to enter the network name
(SSID) and security details.
4. Tap Save.
27.scenario:there are 30 applicants,29 of them have call center
experienced, you are the 30th.theres only 1 slot left. Give me a
reason why should I hire you and not them?

“I should be hired for this role because of my relevant skills, experience, and passion for the
industry. I've researched the company and can add value to its growth. My positive attitude,
work ethics, and long-term goals align with the job requirements, making me a committed and
valuable asset to the company.”
28.What is emphathy?symphaty?Give examples using
PPREP?
Emphathy ability to sense other people’s emotions, coupled with ability to imagine what
someone else might be thinking or feeling.
Example:
Symphathy

a feeling of sincere concern for someone who is experiencing something difficult or

painful. Sample response

Here is an example STAR-formatted response for the prompt, “tell me about a time
when you demonstrated leadership.” Instead of responding simply with “I tutored kids in
math,” provide context for your interviewer and demonstrate your skills through an
engaging example.

 Situation: When I was a junior in high school, there were several students in my
math class who were struggling with some of the more difficult concepts.
 Task: With an upcoming national exam, I was asked by my math teacher to start
an after school session to assist the other students.
 Action: I stayed after school twice a week to review class materials and
homework. I created a comprehensive study guide. I demonstrated the best
methods for solving difficult problems, explained strategies that worked for me,
and developed new problems to help them practice.
 Result: Our class average for the national exam was the highest it had been in
over ten years, and overall the students I helped were able to develop a better
understanding and appreciation for math.

29. Base on your previous experience,give a situation that you are a team
player. Use STAR METHOD.

30.Selling: Sell me a pen

Here are some examples of good answers to the “Sell me this pen” challenge.
“How often do you use pens? When’s the last time you used one? Don’t you use a pen
pretty much every day?”

“Do you prefer blue ink, black ink? Or maybe even green or red?”

“Have you ever noticed that a cheap pen isn’t as easy to use, the ink doesn’t flow as
easily, the writing doesn’t look as good, and you never know when they’re going to run
out of ink?”

“Have you ever used a really nice pen, which is both really attractive and has the right
heft in your hand? And the ink flows easily, and looks good on the page? Plus the pen
just looks really sophisticated?”

“Have you ever noticed that CEOs, executives and other powerful people tend to have
really nice pens?”

“Have you ever needed to write something, and when you looked at all the pens you had,
you didn’t like any of them?”

31.How can you differentiate the customer service from call center
experience?

A call center is mainly responsible for handling inbound, outbound and sometimes blended
calls for the dealing purposes such as sales, promotion, customer care and technical support as
well as user guide over phone, email as well as web enabled live chat. The agents are usually
trained to handle overflow calls, afterhours calls and urgent calls all under one roof.

They are usually required and trained to take or make multiple calls and answer as many
questions as they can as quickly as possible. A call center is also fully equipped with a well-
connected routing system which allows calls to be transferred immediately to other departments
or reps whenever needed.

A customer service is usually an inbound setting that is mainly focused on receiving calls
and solving problems and queries. Since there are not many agents available, the available
representatives are trained to handle multiple scenarios until they have reached a proper
resolution.

A customer service revolves around providing technical support, aftersales services and general
information to existing customers.

32.What is your philosophy in life?

“Be the reason someone smiles. Be the reason someone feels loved and believes in the goodness in
people.”
 You are the author of your own life

Everyone has a story they want to tell you about yourself. Society tries to push a “standard narrative” on
us about how life should go. Ignore these stories. If you don't like the story you're living, it's up to you to
change the plot. You didn't write the beginning of your story, but you have the power to choose the
ending. Choose an adventure you love instead of one that makes you unhappy.

33.How you are going to apply your previous experience to a call center?

34.Why you should we take the risk for you?

Answering this should never be a problem, as the answer is straight forward. All you need to do
is lay down to your interviewer all the strengths that you have, which make you the favorite
candidate for the job.

35.What are you passionate about?