PART 5

Directions: A word or phrase is missing in each of the sentences below. Four answer
choices are given below each sentence. Select the best answer to complete the
sentence. Then mark the letter (A), (B), (C), or (D) on your answer sheet.

1
Misung swims _____ than Mia, but Mia can swim farther.
A. fast
B. faster
C. fastest
D. fastest

2
A processing fee of $3. 00 will be added to _____ received by telephone.
A. order
B. ordering
C. ordered
D. orders

3
She is a member _____ the gym.
A. for
B. from
C. by
D. of

4
Current job _____ at Elite Insurance Company have been posted on the internal Web
site and on major Internet job-search sites.
A. open
B. openings
C. opened
D. opens

5
Dr. Masahiro Sato was the featured speaker at last month's international _____ on
economic policy.
A. committee
B. proposal
C. convention
D. introduction

6
The meteorologist on Channel 2 said that he was _____ certain that the cold front will
result in snow tomorrow.
A. reasoning
B. reason
C. reasonable
D. reasonably

7
According to yesterday's report in the New York Times, more than 10,000 people
_____ participated in the anti-nuclear campaign.
A. active
B. action
C. activate
D. actively

8
Many changes _____ to the construction plan because the president didn't like it.
A. have made
B. have been made
C. made
D. are made

9
The _____ for the building renovation is now available on the company bulletin
board.
A. schedule
B. scheduled
C. schedules
D. schedulers

10
The quality control department felt it was making good _____ when the number of
defects declined.
A. progress
B. progressed
C. progressing
D. progressive

11
Employment application forms completed by applicants must be _____ to Mr. Keith
by Friday at noon.
A. submitting
B. submitted
C. submit
D. submission

12
_____ in 2010, the gallery continues to add new exhibition rooms.
A. Renovate
B. Renovated
C. Having renovating
D. Renovating

13
A commercial delegation of prospective investors from the U. S. is _____ to visit
India very shortly.
A. likeness
B. like
C. likable
D. likely

14
Though far from _____, the study conducted by The Caratini Business Center
identifies some of the issues affecting business decisions in small companies.
A. exhaust
B. exhaustively
C. exhaustive
D. exhausts

15
Customers must contact the _____ directly for all warranty and repair issues.
A. manufacturer
B. manufacturing
C. manufacturing
D. manufactured

16
_____ summer coming, the people of Millet are looking for more ways to enjoy the
warm weather.
A. To
B. On
C. For
D. With

17
Since jobs in the global division require extensive international travel, employees
must be able to _____ to unfamiliar situations.
A. arrange
B. remain
C. adapt
D. behave

18
He is unhappy because of his _____
A. deaf
B. deafen
C. deafness
D. deafened

19
Unlike fossil fuels, which are expensive and limited in supply, renewable energy
sources tend to emit fewer _____
A. pollutes
B. polluted
C. pollution
D. pollutants

20
Mr. Ebihara will go to the meeting room and make sure everything is set up at _____
one hour before he presents his proposal to the new clients.
A. little
B. less
C. much less
D. least
21
The Stellen Museum's extensive _____ consist of a mix of ancient artifacts and
paintings from various cultures.
A. holds
B. holder
C. holding
D. holdings

22
Participants in the Mumbai Business Seminars must pay a small fee to cover the cost
of materials and _____
A. to supply
B. supplied
C. supplier
D. supplies

23
The following _____ the details of your confirmed online booking.
A. is
B. are
C. be
D. has been

24
Many chemicals react _____ in acid solutions.
A. more quick
B. more quickly
C. quicklier
D. as quickly more

25
Please remind me that I should not spend more money _____ we have decided to
spend.
A. that
B. which
C. than
D. what
 26
Participating in public-service _____ is just one of many ways companies can
improve their company image and bring unity among their employees.
A. activate
B. active
C. activities
D. activation

27
The man had to _____ his travel plans because an emergency came up at work.
A. delay
B. delaying
C. delayed
D. delays

28
Once Mimi began _____ pottery, her husband gave her pieces as gifts.
A. collection
B. collectable
C. collecting
D. collector

29
All students interested in the seminar must sign up no later than July 23 in order to get
_____ to attend it.
A. permissible
B. permission
C. permitted
D. permissive

30
_____ for the job must pass a very difficult test.
A. Applying
B. Apply
C. To apply
D. Applicants

PART 6
Read and choose the correct answer.
July 15
Allison Morita
Vestige Insurance
4186 Maryland Avenue
Pinellas, FL 34624
Dear Ms. Morita,
I am writing to you in the hope that you can _____(1) my insurance claim. I spoke
with general claims agent Gary Fink on July 6, _____(2), at the time, explained the
process and recommended that I write this letter.
Last month, on June 20, I suffered an injury when I slipped and fell in my kitchen.
The impact caused me to break my wrist, which forced me to undergo surgery. Does
my policy cover injuries of this nature? _____(3), I expect to be reimbursed.
Currently, my medical expenses amount to about $900. _____(4).
Please respond as soon as you review my documentation.
Thank you.
Sincerely,
June Miller

31
Blank 1
A. cancel
B. handle
C. change
D. summarize

32
Blank 2
A. when
B. who
C. how
D. why

33
Blank 3
A. If so
B. Until then
C. After that
D. On condition of
34
Blank 4
A. I have enclosed receipts to support this claim.
B. Only half of the amount has been paid by your company.
C. It is difficult to determine who was at fault for the accident.
D. Let me know when my insurance contract has been authorized.

Read and choose the correct answer.

Thank you for buying a Flexco product. Flexco is a top name in women's clothing,
and the Flexco brand carries a reputation for excellence. Customer satisfaction is our
top priority, and all Flexco garments carry the Flexco guarantee. All our products
must _____(1) to high standards.
They _____(2) by trained professionals before they leave the factory.
If your purchase is defective in any way, you may take it _____(3) to the store for a
complete refund.

35
Blank 1
A. conform
B. conforms
C. conforming
D. to conform

36
Blank 2
A. inspect
B. inspected
C. are inspected
D. have inspected

37
Blank 3
A. up
B. out
C. off
D. back
Read and choose the correct answer.
Attention: Everyone
Please take care when you use the photocopiers on the second floor. We have had to
get the repairman in several times this month _____(1) major problems with the
machines.
If the copier doesn't work, or if paper gets jammed in the machine, do not attempt to
deal with the problem _____(2).
According to the repairman, unskilled handling of the copier's internal parts can lead
to much more serious problems. If the copier you are using breaks down, please call
our in-house maintenance technician Greg Summers at ext. 326. If Greg is busy with
another call or away from the office, just move on to another machine and place an
"out of order" sign on the _____(3) unit.
Thank you.
Herbert Stein, Office Manager.

38
Blank 1
A. fixing
B. fixed
C. to fix
D. fix

39
Blank 2
A. you
B. your
C. yours
D. yourself

40
Blank 3
A. clarifying
B. malfunctioning
C. identifying
D. publishing

Read and choose the correct answer.

Dear donors,
We are extremely grateful for your generous _____(1) to UNICEF.
The money you donated will help UNICEF provide both immediate relief and long-
term rehabilitation of essential services for children in need.
Our review committee recently found that in 55 out of 80 villages, water systems have
been severely damaged. Therefore, there's an _____(2) need for expanding the
distribution of bottled water and sanitation systems.
Another major challenge includes the threat of landmines. Many children are
presently receiving treatment in the hospitals for injuries resulting from remnants of
bombs. So as to alleviate the problem, UNICEF is involved in a campaign to
_____(3) people to the dangers of unexploded bombs.
We are appealing to you, companies, and foundations for continuous support.
Thanks again for your generosity.

41
Blank 1
A. acquisitions
B. benefits
C. excursion
D. contributions

42
Blank 2
A. urgent
B. current
C. prior
D. neutral

43
Blank 3
A. disregard
B. alert
C. volunteer
D. promote

PART 7
Read and choose the correct answer.
Community Report
Are you planning on advertising your business to attract more customers? Let
Community Report take care of the difficult job of making your business known in
the community for you!
Community Report is delivered to apartments, subway stations, businesses, and
schools in Philadelphia. Using our service is the most effective and inexpensive way
to advertise your establishment. For $20, your posting can be printed in an issue of
Community Report. —[1]—. You can choose when your posting will be printed: the
first week of the month or the third. We will also charge you only $35 for your
posting to be printed in both issues of Community Report in a month.
When submitting your request on our Web site at www.communityreport.com/ads,
please include a brief description of your business and your phone number and/or
email address. Relevant pictures should be sent as well to maximize the effectiveness
of your posting. —[2]—.
Our experts can make, write, and edit a compelling advertisement for you. —[3]—.
Contact us at (215) 555-8332 for details and more information. In addition, we
heavily rely on donations from readers to continue our mission of providing
trustworthy information about the community, careers, and local events to the people
of Philadelphia. —[4]—. Go on our Web site to find out more about becoming a
Community Report sponsor.

44
Who is the intended audience of the advertisement?
A. Local tenants
B. Job seekers
C. Advertising company employees
D. Business owners

45
What is indicated about Community Report?
A. It charges $35 for a month subscription.
B. It is attracting more subscribers than before.
C. It donates its profits to local schools.
D. It is delivered to residents twice a month.

46
What is NOT mentioned as information that should be submitted with a request for a
posting?
A. A description of a business
B. A Web site address
C. Images
D. Contact information
 47
In which of the positions marked [1], [2], [3] and [4] does the following sentence best
belong? “An extra fee will be charged for this service.”
A. [1]
B. [2]
C. [3]
D. [4]

Read and choose the correct answer.

Seattle Library Networking Cards!
The office of Activities & Program is pleased to announce that we have partnered
with Print Digital Plus to offer you custom Library Networking Cards. To order your
personal set of cards, please visit: www.pdpstore.com/aei_networkcards. New Seattle
Library users that enrolled in a membership after January 2008 will have their
information uploaded by the second week of March. If you need networking cards
before then, please contact Print Digital Plus to place a separate order. Their contact
information is provided at the end of this memorandum.
Orders can be placed in quantities of 100 ($50.00), 250 ($60.00), and 500 ($75.00).
All card orders will be shipped to the Office of Activities and Programs in 160
Thorndike Hall. You will be contacted for pick-up via e-mail once your order has
arrived.
Should you have any questions about this product, please do not hesitate to contact
Print Digital Plus at 631-738-8100.

48
According to the memorandum, what is true about the service?
A. User information for new members is available in March.
B. New members cannot place a separate order.
C. Library users can place an order only in person.
D. All card orders will be shipped via e-mail.

49
How can a library member order a networking card?
A. By mail
B. Via e-mail
C. By phone
D. On a website
Read and choose the correct answer.
Hamburger House
Summer Special Offer!
That's right, we've brought back our annual Summer Special Offer here at Hamburger
House.
Buy two juicy hamburgers --> get one hamburger free!
Buy two giant cheeseburgers --> get one cheeseburger and one drink free!
Cool off with a Mountain Milkshake (Caramel or Raspberry) for only $1.50 or a
Glacier Sundae (Blueberry or Double Chocolate) for only $2.50.
The Summer Special Offer will last all summer, from June 1st to August 31st!

50
If you buy two giant cheeseburgers, what do you get free?
A. Two hamburgers and a drink
B. One cheeseburger and one drink
C. Two cheeseburgers and a drink
D. One cheeseburger and two drinks

51
How long does the offer last?
A. All year
B. All month
C. Three months
D. Three weeks

52
How often does this special offer happen?
A. Every year
B. Once a month
C. Not very often
D. Twice a year

Read and choose the correct answer.

Midland Zoo Opens Crocodile Farm
Always a favorite among locals, Midland Zoo opened a new attraction for animal
lovers yesterday. Adding to more than 40 exhibits of animals from around the world,
the zoo's newest facility is a crocodile farm that will serve to educate guests on how
crocodiles live, breed, and survive. The farm, which is located at the zoo's man-made
lagoon, contains more than 20 Siamese crocodiles. -[1]-. Visitors will have a chance
to view the animals at close range through windows in an underwater observatory
area. -[2]-.
The new site also has a research laboratory used for animal breeding. -[3]-. This was
made possible through a partnership between zoo management and a group of biology
professors from Central Plains University.
"It is necessary for children and adults to appreciate the importance of caring for
endangered species as these creatures are essential to maintaining a diverse
ecosystem." Midland Zoo manager Joshua Synco said. To increase guests'
understanding of the animals, the laboratory's nursery and incubation sections will be
open to the public beginning next week.
The zoo is also planning to open a new screening facility this weekend. -[4]-. The
room seats up to 100 guests and will feature documentary films about crocodiles and
other endangered species. For information about wildlife preservation, or the hours
and fees of the zoo, visit www.midlandzoo.org.

53
The word "serve" closest in meaning to
A. provide
B. deliver
C. function
D. sustain

54
What has the facility recently added for visitors?
A. An open feeding area
B. A wildlife viewing spot
C. A picture-taking platform
D. A souvenir shop

55
What does Midland Zoo plan to do in the future?
A. Stop charging admission for students
B. Apply for a government grant
C. Begin showing educational films
D. Launch an updated Web site

56
In which of the positions marked [1], [2], [3], and [4] does the following sentence best
belong? "It is hoped that the facility will enable zoo staff to increase certain species'
population numbers."
A. [1]
B. [2]
C. [3]
D. [4]

Read and choose the correct answer.

"Movies at the Marquis"
The Marquis is proud to announce a repeat of our special feature week. Introduced
last month, the special feature week was a great success. We will now be holding this
event on a monthly basis.
Classic movies special feature week
Blazing Rules (1956) Western. Kip McVities, Rosie Ranger.
Monday, 6:00 p.m.
The Bilge and the Brine (1943) Drama. Mack O'Jangler, Gregory Ryan.
Wednesday, 7:30 p.m.
Elvis and the Swamp Monster (1978) Comedy. Mike Myhrom, Rupaul.
Friday, 8:00 p.m.
Digstown (1987) Comedy. Lou Gossette, Jr., D.Hasbro Eisenman.
Tuesday through Thursday, 9:00 p.m.

57
On what day can a person see two movies?
A. Monday
B. Friday
C. Sunday
D. Wednesday

58
What two movies are the same type?
A. Blazing Rules & Digstown
B. The Bilge and the Brine & Digstown
C. Elvis and the Swamp Monster & Blazing Rules
D. Digstown & Elvis and the Swamp Monster

59
Which movie is the oldest?
A. Blazing Rules
B. Elvis and the Swamp Monster
C. The Bilge and the Brine
D. Digstown

Read and choose the correct answer.

Andrea,
This note is just to remind you of what needs to be done today. I'm very busy from
early this morning until late in the afternoon, so I don't have time to do all this.
1. Wash the car
2. Mail this letter
3. Pay the gas bill
4. Pick up my clothes from the dry cleaner's
5. Return the videos we watched last night
6. Make a pizza for dinner tonight
Thanks so much!
Casey

60
Where will Andrea probably NOT go?
A. To the post office
B. To the theater
C. To the dry cleaner
D. To the car wash

61
Why does Casey ask Andrea to do these things?
A. Because he's tired
B. Because he's sick
C. Because he's not home
D. Because he's busy

Read and choose the correct answer.

May 19
Customer Services Office
WorldTravel Limited
25 Cramden Road
London
To Whom It May Concern:
I spent most of the last two days calling your customer service lines in an effort to
resolve this situation (see my customer reference number, A802234-202), but I have
gotten nowhere.
So, I'm writing in the hopes that this letter will get into the hands of a more effective
person. I'm really hoping you can help me.
On Monday, May 16th, I was in the airport checking my baggage for a flight to
Amsterdam, and the young man who was helping me - James Strathcona was his
name - tore the handle off my suitcase when he was lifting it onto the conveyor belt. I
have since inquired as to how much it would cost to fix and was told it would be at
least US$45.00. I have enclosed a photocopy of the quote from the repairman.
On principle, I really feel these repairs ought to be paid by WorldTravel, as the
damage was done while one of your people was handling my luggage. However, I am
being given the run-around by your customer service staff whenever I call. One young
man was even so bold as to suggest that the suitcase was probably worn out and ready
to break anyway. I assure you that this is not true: I only recently bought the set, and
the only reason it was broken was that it was handled with excessive force.
In all other dealings I've had with your company, I have had very positive experiences
and I have no wish to fly with another airline.
I look forward to hearing from you soon, and I very much appreciate your help.
Yours faithfully,
Edith Smallwood

62
What is the purpose of the letter?
A. To report a lost suitcase
B. To claim repair expenses
C. To complain about a flight
D. To request a copy of a quote

63
What was the Customer Service department's response to Ms. Smallwood's claim?
A. They will reimburse her for the repairs.
B. They think she probably broke the handle herself.
C. They didn't think they are responsible for that.
D. They said Mr. Strathcona should pay the cost.

64
Why did Ms. Smallwood go to see a repairman?
A. To buy a suitcase
B. To buy a suitcase
C. To find out about repair costs
D. To pay an outstanding bill

Read and choose the correct answer.

Dear Readers,
This July, Horse and Rider will celebrate its 27th anniversary. Since its first issue was
published in January of 1980, Horse and Rider has continued to bring its readers
tasteful but entertaining articles covering everything about horses. To celebrate our
anniversary, we are offering a special promotion to all our readers: a free three-month
subscription. Plus, you will receive our special anniversary issue, which will be
published at the end of July. This special issue will feature an article about Marjorie
Clemmons, the Senior Editor and founder of Horse and Rider.
To be eligible for the special offer, just fill out the request form that is enclosed with
this letter, and mail it to us by June 15th. As always, we welcome your quetions and
comments, so if you would like to be included in our From the Readers section, please
visit our website www.horseandrider.com and submit your review electronically. We
thank you for your continued support, which has helped us become the most popular
horse magazine in the country.
Sincerely,
Katherine Fields
Public Relations Advisor

65
Why did Katherine Fields write this letter?
A. To introduce a special offer
B. To remind readers to renew their subscription
C. To ask customers about their subscription preference.
D. To invite clients to the ceremony

66
Who will be featured in the anniversary issue?
A. A famous rider
B. A new employee
C. The winner of the race
D. The Senior Editor
67
According to the letter, how can readers get their comments published?
A. By writing a letter to the editor
B. By submitting a review online
C. By contacting the PR department
D. By calling Marjorie Clemmons

68
Which of the following is mentioned about Horse and Rider?
A. It is the only magazine of its kind.
B. It is over thirty years old.
C. It is very successful.
D. It is changing owners.

Read and choose the correct answer.

Welcome to the Smythe and Lewes team! We look forward to helping you build a
career with us. We pride ourselves on the professionalism of our employees.
Therefore, we offer the following tips to help you serve customers better and make
your work as productive as possible.
We specialize in well-made formal and business attire for men and women from
respected manufacturers. We expect employees to wear similar attire at work, and we
encourage you to wear products from our stores. Therefore, we offer you a 40%
discount on all merchandise including shoes and accessories at all Smythe and Lewes
locations. This will allow you to promote our store and, at the same time, to develop a
professional wardrobe of your own.

69
For whom is the notice intended?
A. Clothing manufacturers
B. Smythe and Lewes customers
C. Newly hired employees
D. Smythe and Lewes executives

70
What is probably NOT sold at Smythe and Lewes stores?
A. Men's accessories
B. Business suits
C. Formal shoes
D. Athletic apparel

71
What will Smythe and Lewes give to recipients of the notice?
A. A discount on store products
B. Sample items from manufacturers
C. Two breaks during every shift
D. Free delivery on large orders

72
What are recipients encouraged to do?
A. Avoid wearing business attire
B. Study the store's inventory
C. Return defective products
D. Replenish the stock regularly

Read and choose the correct answer.

Secure Siding
Your local leader in home beautification
According to recent research, your home may be losing up to 40% of the heat and air
conditioning you use each month! Having old or low-quality siding around your
house can be costing you thousands of dollars each year, depending on the size of
your home! Damaged or outdated siding will allow your winter furnace heat and
summer air conditioning to seep through the walls to the outside. This is a waste of
expensive energy!
Secure Siding wants to help you save money and be more comfortable in your house!
Secure Siding uses the finest weather-resistant materials which allow less internal air
loss. The latest technology allows us to estimate the amount you will save after
installing our new vinyl siding.
In addition to saving you loads of money each month, Secure Siding's signature vinyl
siding will add beauty and value to your home-no matter its age. With Secure Siding,
you will never feel the same about your abode!
For a presentation, visit our model home on Chelsea Avenue in Salisbury OR call us
at 871-904-5567 to order a catalogue or schedule an in-home presentation. We'll be
happy to provide a free consultation to allow you all the information you need to
make a decision.
HURRY!!! If you place an order before May 1, you can take advantage of our
Summer specials! Ask a representative for details!
73
According to the advertisement, what can happen with old siding?
A. Air can escape through the walls.
B. Home value can decrease.
C. Owners cannot sell their home
D. Residents may have trouble with their furnace.

74
What does the advertisement say is special about their siding?
A. There are many colors available.
B. A variety of materials can be used.
C. It is fire retardant
D. Material is weather resistant

75
What product or service does the Secure Siding provide at no extra cost?
A. Wall painting
B. Personalized advice
C. Free sidings
D. An air-conditioner

Read and choose the correct answer.

Reading text 1:
36 Young Street
Eglington
April 23rd, 2006
Margaret McCarthy
84 Martins Street
Eglington
Dear Ms. McCarthy,
Thank you for your recent inquiry about PowerGen Electricity. I apologize for not
replying sooner. However, we have been having some trouble with our customer
address database. This problem has now been resolved and I am pleased to answer
your questions.
In your letter, you asked for advice on how to cut your electricity bill. We are aware
that our customers want to find the most efficient, yet economical ways to use
electricity in their homes. You might be surprised to learn that cutting down on
electric costs is easy to do. I am enclosing a chart of the average enegry costs of most
major home appliances. All you need to do is look at the chart, work out how many
hours you use an item in an average week, then multiply that number by cost per
hour. If you do this for each item on the list, you can calculate your monthly charge.
e.g. If you use your washing machine every day for one hour, you will need 17 cents
per week. To reduce costs, wait till you have enough clothes for a full load. You could
cut as much as 5 cents. This may not sound like much, but imagine reducing the time
for every appliance. The total savings will add up. I hope this helps you.
Sincerely,
Aian Bredhurst

Reading text 2:
Use the chart below to work out your monthly usage. We have listed the most
common household appliances that most people use on a regular basis.
Applicance Average Energy Cost

Clock 4 cents/week

Computer (Monitor, Printer) 77 cents/week

Electric Blanket (125 watt) 1 cent/hour

Hair Dryer 9 cents/hour

Radio 11 cents/10 hours

Stereo 16 cents/10 hours

Television 22 cents/10 hours

VCR 2 cents/hour

Washing machine 2 cents/hour

Microwave oven 12 cents/hour

Oven 11 cents/hour

76
Who would be interested in this chart?
A. The owner of a hardware store
B. People who want to save money
C. Department store
D. Real estate agents
77
Which appliance uses the least energy?
A. Oven
B. Washing machine
C. Clock
D. Hair dryer

78
What kind of company is probably Powergen?
A. A utilities company
B. A high street retailer
C. A medical supplies company
D. An electrical appliances supplier

79
Which of the following appliances is NOT mentioned in the text?
A. Air conditioner
B. Washing machine
C. Oven
D. Printer

80
How much cheaper is using an oven than a microwave oven?
A. 1 cent/hour
B. 2 cent/hour
C. 3 cent/hour
D. 4 cent/hour

Read and choose the correct answer.

Reading text 1:
Guitar Lessons
Sandra Cooper, the legendary guitarist from the Four Corners area, is now offering
guitar lessons for students at all levels. Sandra's expertise is in Spanish and folk guitar
styles. She is also well educated in classical guitar but is able to help students with
almost any genre. Sandra is a professional musician and has over ten years' teaching
experience. Prices start at $40 an hour, and the lessons are offered in her Santa Fe
studio. Call 980-4323 for more information or email [email protected].
Reading text 2:
To: [email protected]
From: [email protected]
Subject: Guitar lessons
Dear Sandra,
I am interested in learning to play the guitar. I already own a guitar and took lessons
for six months, about three years ago. Unfortunately, I had an accident and broke my
arm. I could not use it for a very long time, but now I am better and want to start the
guitar again. I would like to study with you twice a week. I am free every morning
except Thursday, and on Monday, Wednesday, and Friday afternoons. I work in the
evenings.
I look forward to hearing from you.
Louise Merrifield

81
Which of the following relates to Sandra's best ability?
A. Rock and roll
B. Spanish music
C. Classical music
D. All genres

82
Where can a student receive lessons?
A. At school
B. In Sandra's studio
C. At home
D. Anywhere

83
How long has Sandra been teaching guitar?
A. More than a decade
B. Four years
C. Ten months
D. Forty years

84
Why did Louise stop taking lessons?
A. She broke her guitar.
B. Her teacher had an accident.
C. She broke her arm.
D. She got bored.

85
Which of the following times could Louise attend a guitar lesson?
A. 10:00 a.m. Thursday
B. 3:00 p.m. Monday
C. 7:00 p.m. Thursday
D. 2:00 p.m. Tuesday

Read and choose the correct answer.

Reading text 1:
3-D Printer Workshops
Warner City Library, Lafayette branch
September 27
Workshop 1: 1:00 P.M. - 3:00 P.M.
Workshop 2: 4:00 P.M. - 6:00 P.M.
Many businesses use 3-D printers to create small customized products to sell on the
Internet. 3-D printing also has applications for dentistry, automotive design,
architecture, and more. Imagine what you could do! The Warner City Library is now
offering you the chance to learn about this amazing technology!
Our $30 workshop includes:
● A free demonstration of the 3-D printers
● A short video on innovations in 3-D technology
● A group discussion on the potential applications and uses of 3-D printing
technology led by Warner City Library director Ryan Jefferson
● Hands-on practice, guided by our technical expert
Each participant will get to choose among five keychain designs to print and take
home.
Due to space restrictions, each workshop will be limited to 12 people. To register,
visit the library's front desk or go to www.warnerlibrary.com/3-DPrinter. For
inquiries, call Sarah Andrews at 555-9796 or e-mail [email protected].

Reading text 2:
To: Sarah Andrews
From: Sam Jackson
Date: September 5
Subject: 3-D Printer Workshops
Dear Ms. Andrews,
I am the president of the Warner Art Community and a sculptor by profession. I
recently read your flyer about the 3-D printer workshops. Our group is interested in
taking advantage of this opportunity. However, we'd like the focus to be on art rather
than general 3-D printing. So, we hope that we can develop a custom workshop.
Our members have some specific interests surrounding how we can use 3-D printing
in art. We would like to follow the curriculum you offer but would prefer to discuss
more specific applications for our work on our own. I can lead those discussions. We
may also want to explore making items of our own design in addition to the items you
offer. Could we meet to discuss this further? Naturally, our group will pay any
additional fees.
Please let me know when you might be available.
Sincerely,
Sam Jackson

Reading text 3:
Warner City Library
NOVEMBER SCHEDULE OF EVENTS
Date/Time Event Event type Location

11/03 Warner City

Creative Writing Free with
3 to 5 Library, Main
Workshop registration
P.M. Library

11/09 Warner City

Understanding $10
1 to 3 Library, Main
Contemporary Literature registration
P.M. Library

11/16 Warner City

By invitation
2 to 6 3-D Printing in Art Library, Lafayette
only
P.M. branch

11/23 Book launch: A Lasting Warner City

3 to 5 Legacy, by Meredith Free Library, Concord
P.M. Brownsville Street branch
For inquiries about any of the listed events or directions to specific locations of the
library, please call 555-9796, or e-mail [email protected].

86
What is the flyer mainly about?
A. A product launch
B. An online seminar
C. A learning opportunity
D. A community club meeting

87
In the e-mail, the word "surrounding" is closest in meaning to
A. closing
B. encircling
C. concerning
D. approaching

88
Which activity does Mr. Jackson NOT request for his group?
A. The complimentary demonstration
B. The video presentation on technology
C. The hands-on practice using a printing device
D. The discussion led by library staff

89
What is indicated about the Warner City Library on the schedule?
A. It is holding an invitation only event at its main location.
B. It closes at noon sometimes to host special events.
C. It has multiple locations in the same city.

90
What is suggested about the event on November 16?
A. It is free for members of an art group.
B. It is the second one of a series to be held.
C. It will coincide with an author's book launch.
D. It can accommodate a dozen participants.

Read and choose the correct answer.

Reading text 1:
From: Howard Hilton
To: Margaret Willow
Subject: Defective Printer
Dear Mrs. Willow,
My company, Pip Imaging, purchased an Easy Jet 1435 printer from your company
four weeks ago. Three weeks ago, an employee reported that the printer turned off
every time she tried to print on both sides. A week after the problem was reported, a
repairman came to the office to fix the problem. After spending an entire day taking
apart the machine, he determined that the printer was missing an important screw. It is
critical that we have a functioning printer in order to provide our customers with
quality photocopies. Therefore, it is important that we fix this problem as soon as
possible. We will be closing temporarily in two weeks from June 23rd to July 2nd,
while we change locations, and we would like to resolve this problem before then.
Sincerely,
Howard Hilton
Technical Director

Reading text 2:
To: Howard Hilton
From: Margaret Willow
Dear Mr. Hilton,
First, I would like to apologize for the problem you encountered with your printer.
This is the first defective product that we have ever been made aware of , and we have
already contacted the Director of Production, Glen Milton, to investigate the current
production practices for all Easy Jet 1435 printers. We certainly want to resolve this
problem as quickly as possible. We are happy to pay for all repair costs, as well as all
shipping fees. Please put the printer in its original box and send it to the Product
Repair Department. The address for this department is provided in the Owner's
Instruction Manual that came with the printer. We will have a specialist take a look at
the machine immediately. You should have a working printer within three to four
weeks. Please feel free to contact me at any time, should you have questions or
comments.
Sincerely,
Margaret Willow
Director, Customer Relations, Easy Jet Office Supplies

91
How long ago did Pip Imaging purchase the printer?
A. One week
B. Two weeks
C. Three weeks
D. One month

92
What kind of business is Pip Imaging most likely?
A. A copying company
B. A hardware store
C. A photography studio
D. A software supplier

93
According to the first email, when does the printer shut down?
A. Every time it finishes a printing task
B. If the machine is not cleaned regularly
C. When employees try to print on the front and back
D. After it has been used for a certain amount of time

94
What should Howard Hilton do before returning the product?
A. Check the receipt
B. Repackage it
C. Fill out a form
D. Call the Repair Department

95
Why might Howard Hilton not be satisfied with Margaret Willow's offer?
A. He has to make an extra payment for parts.
B. It takes longer than he wants.
C. He does not want to pay for shipping fees.
D. The warranty expires before it can be fixed.

Read and choose the correct answer.

Reading text 1:
Subscribe to News Incorporated!
Who says people don't read newspapers anymore? They still do, only they've found a
more convenient medium—the Internet. And when it comes to online news, smart
readers turn to News Incorporated. Why? For one thing, they get news that is updated
continuously and is easily accessible on computers, mobile phones, and tablets.
Another reason is that we post dozens of pictures online related to current events.
What's more, you'll have full access to our archive of news articles dating back more
than five years. And, of course, you'll be able to post your opinions and read those of
others.
News Incorporated provides hundreds of news stories each day, all of which are
researched and written by some of the best journalists in the field. We make sure that
all of our news is accurate and timely. When you subscribe to News Incorporated,
you'll get complete coverage of a wide range of topics, including politics, sports and
entertainment. Readers can also gain access to bonus materials such as videos by
subscribing to our monthly Web magazine.
Visit www.newsinc.com and sign up for a month-long subscription to our online
newspaper before July 10 to get another month of access for free.

Reading text 2:
News Incorporated
www.newsinc.com
Digital Subscription Services
Please choose the service you want to subscribe to, read and agree to
Home the terms and conditions, then click "NEXT." For more details, click
News on the package or service.
World Regular packages Web Only
Local
☐ $2.75/week
Politics
Sports ☐ $11/month
Entertainment ☐ $110/year
Technology Web/Mobile Phone
Culture/Lifestyl ☐ $3.85/week
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Web magazine $8.00/month ☐
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Reading text 3:
To: News Incorporated
From: Katherine Andres
Subject: Subscription
Date: July 3
Dear Customer Service,
I purchased a month-long subscription package on your Web site yesterday, and
although I got access to your content on my computer immediately, I am unable to
view it on my mobile phone. I downloaded the application as instructed, but whenever
I log in, my access is restricted. If you check my account details, you will see that I
have paid to have access on my mobile phone as well. Could you please correct this
error or send me instructions on what to do?
Sincerely,
Katherine Andres
96
What is NOT mentioned as a feature of News Incorporated?
A. Award-winning writers
B. Access to images
C. Continuous updates
D. A user comments section

97
How can subscribers access video footage?
A. By entering a promotional code
B. By paying for a full year's subscription
C. By signing up for an online magazine
D. By subscribing to the printed publication

98
Why did Ms. Andres write the e-mail?
A. To express appreciation for a Web service
B. To alter her original subscription package
C. To inquire how to download the application
D. To report her inability to access content

99
What is suggested about Ms. Andres?
A. She is unfamiliar with the features of her phone.
B. She will receive online news content for two months.
C. She spoke to a technician over the phone.
D. She used to subscribe to the publication's print edition.

100
How much did Ms. Andres pay for her subscription?
A. $2.75
B. $3.85
C. $15
D. $110