Understanding Variation in
Understanding Variation in
To cite this article: Carolyn Michelle, Charles H. Davis & Florin Vladica (2012): Understanding
Variation in Audience Engagement and Response: An Application of the Composite Model to
Receptions of Avatar (2009), The Communication Review, 15:2, 106-143
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The Communication Review, 15:106–143, 2012
Copyright © Taylor & Francis Group, LLC
ISSN: 1071-4421 print/1547-7487 online
DOI: 10.1080/10714421.2012.674467
CAROLYN MICHELLE
School of Social Sciences, Faculty of Arts and Social Sciences, The University of Waikato,
Downloaded by [University of Waikato] at 15:10 29 May 2012
CHARLES H. DAVIS
School of Radio and Television Arts, Faculty of Communication and Design,
and Entrepreneurship and Strategy Department, Ted Rogers School of Management,
Ryerson University, Toronto, Canada
FLORIN VLADICA
School of Radio and Television Arts, Faculty of Communication and Design,
Ryerson University, Toronto, Canada
The authors express their sincere gratitude to Steven R. Brown for his thoughtful
reflections on an earlier version of this article.
Address correspondence to Carolyn Michelle, School of Social Sciences, Faculty of Arts
and Social Sciences, The University of Waikato, Private Bag 3105, Hamilton 3240, New
Zealand. E-mail: [email protected]
106
Variation in Audience Response 107
for 74% of all respondents. Each factor clearly reflects key ele-
ments of the transparent, referential, mediated, and discursive
modes identified in the composite model, indicating that the model
is reasonably accurate in identifying broad distinctions in the
underlying approaches to meaning-making that can be adopted
by different viewers. Suggestive associations between viewers’ sub-
jective orientations and demographic characteristics, social group
memberships, and discursive affiliations were also documented.
Reception scholars from various disciplines have long sought to account for
and understand the bases of divergent audience decodings of media texts.
Following the tradition of British cultural studies, a plethora of qualitative
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work has been done in terms of synthesizing key findings across the wider
field in order to develop a more cohesive and holistic understanding of the
specific forms of variation in audience engagement and response that have
now been consistently documented.
Fragmentation in the field is further compounded by some general
tendencies that can also be observed, such as the trend for ethnographic
research to be conducted in the absence of any explicit analytical concep-
tualization of the different approaches to sense-making that can potentially
be adopted by readers and viewers, often because researchers do not wish
to impose predetermined categories on their data (e.g., see Johnson et al.,
2010). In such cases, scholars frequently present interesting findings in great
detail but also in isolation, as though they bore little or no relation to the
wider body of evidence compiled to date. Some researchers attempt to
construct conceptual schemas to help make sense of their voluminous and
unwieldy data set but usually do so with little reference to previous efforts
to do the same (e.g., see Andacht, 2004). The value of such efforts is thus
greatly undermined. Although fascinating accounts of particular instances
of the audience-text encounter are frequently generated, this somewhat ad
hoc and unsystematic case study approach tends toward descriptive anec-
dotalism (Barker, 2006; Morley, 2006), and seems a rather ineffective way
to derive a deeper understanding of audiences and processes of audience
engagement; nor does it necessarily facilitate the development of a more
adequate theoretical understanding of the nature of reception per se, as
Barker (2006) and others have noted.
Seeking to facilitate a reconciliation among scholars interested in the
individual, psychological, social, textual, and contextual influences and pro-
cesses that generate variation in audience interpretation and response in
a way that might productively contribute to informing a general theory of
reception, Michelle (2007) offered a composite multidimensional model of
audience reception that synthesizes, refines, and conceptually maps some
Variation in Audience Response 109
functions and motivations of the film and television industries. This knowl-
edge may interrupt the process of identification and potentially also militate
against viewers’ serious engagement with the text’s narrative or message
content. Because such receptions require specific knowledges, discursive
competencies, and media literacies, Michelle (2007) suggested that some
viewers will have greater access and allegiance to this mode of viewing than
others.
Last, receptions framed in a discursive mode primarily and overtly
address the text’s propositional or message content—that is, its ideo-
logical connotations. Other scholars have also noted responses of this
kind. Neuman (1982) described this approach as an interpretive decoding,
whereas Richardson and Corner (1986) noted some viewers’ identification
of a text’s manipulative intent. Liebes and Katz (1989, 1990) described this
response in terms of semantic criticism, whereas Schrøder (2000) identi-
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1
Almost all of the studies cited in this discussion of existing models of reception document clear
distinctions in the discursive resources and approaches to sense-making that are utilized by different
groups of viewers, and in some cases the same viewer at different moments (e.g., see the exemplary
case of a commuting viewer, Michael, detailed in Michelle, 2007, pp. 213–215). That these are distinct
and, at times, contradictory modes of reception has been noted by Schrøder (1986) and also Andacht
(2004), who identifies the commuting process in relation to young people’s receptions of Big Brother in
Latin America, where
Variation in Audience Response 113
the most noticeable tendency . . . is a fair split, even an oscillation between a firm belief
in the genuineness of the format’s index appeal, and the strong suspicion that its most
memorable moments are carefully staged by the participants of Big Brother in complicity
with the producers. (pp. 124–125)
Hill (2005, p. 177) similarly notes that (some) viewers of reality TV may commute between at least
two different modes in the same response: “audiences are able to switch from appreciation of these
ordinary people and their experiences, to awareness of the staged nature of their experiences created
for television.”’ Clearly, a reading presuming that a media text faithfully reproduces authentic events or
behavior is predicated on a different set of assumptions about the text and its production to one that
proposes those same events or behaviors have been deliberately engineered or fabricated. That in these
examples viewers are described as being split, oscillating, or switching reflects the inherent difficulty of
reconciling incompatible positions, such that moving between these modes requires rejecting one set of
assumptions and beliefs and adopting another, if only momentarily. See also Barker and Mathijs (2005)
and Staiger (2000) for examples of viewer responses that contain inherently contradictory assumptions
about the status of the text as viewers shift between different levels or modes of reading.
114 C. Michelle et al.
research.
2
As of June 13, 2011, Avatar has grossed US$2,782,275,172 worldwide, making it the highest grossing
film of all time (unadjusted for inflation).
3
For example, see the four-part discussion on “Ways to Cope With the Depression of the Dream of
Pandora Being Intangible” in the “General” forum at www.avatar-forums.com.
116 C. Michelle et al.
METHOD
Like Livingstone (2003) and others, we are mindful of the dangers and dif-
ficulties posed by cross-cultural research, but still wish to acknowledge its
importance to the wider project of reception studies as a means of testing
the broader applicability of analyses and conceptual understandings. Our
research design thus reflects the “meta-theoretical” solution advocated by
Swanson (1992, as cited in Livingstone, 2003), in that we have adopted “a
common theoretical framework that identifies abstract concepts or dimen-
sions” (p. 490) in relation to which the responses of differently located
viewers can be analyzed—this being the composite multidimensional model
of audience reception, outlined earlier (Michelle, 2007). The composite
model thus provides the theoretical and analytical framework underpinning
the research, with Q methodology being the research procedure used to
objectively and independently identify the range of subjective responses to
Avatar among the research sample.
Q Methodology
Although Q methodology is now relatively frequently used in psychol-
ogy, environmental studies, political science, policy studies, and health
research, it remains less familiar to reception scholars and is only occa-
sionally applied in studies of media audiences (see Davis & Michelle, 2011,
for a full review of existing Q research in this area). However, the inven-
tor of Q methodology, William Stephenson (1976, 1978, 1995–1996), was
clearly interested in its application to advertising, television and film recep-
tion. Esrock (2005) suggested that Stephenson’s approach serves to remind
mass communication scholars that “although media institutions disseminate
118 C. Michelle et al.
RESEARCH PROCEDURE
viewpoints that were considered for inclusion, because its primary purpose
was to gain a broad and inclusive impression of the full range of things being
said about Avatar across the wider public domain, including within official
and unofficial sites of discussion, in order that the items selected for inclu-
sion in the Q-sample represent as far as possible the diversity of viewpoints
circulating around this film, its production, content, and possible impact. An
important methodological principle of Q is that the statements considered
for inclusion take the form of subjective opinions rather than facts; as such,
those opinions are considered valid irrespective of their origin.
Because the selected statements were chosen to reflect as much as
possible the kinds of diverse perspectives on the film expressed among
differently located subjects, we tried to preserve the original expression of
authors wherever possible. At first, around 260 raw statements articulat-
ing the most frequently recurring ideas, opinions, or reactions from various
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different groups were cut and pasted into an Excel file. This step in the
process aimed to be as inclusive as possible and continued until a signifi-
cant degree of repetition and redundancy among the statements began to
emerge. Because it is not usually practical to include a large number of
statements in a Q survey, we needed to make further selections from this
initial pool of potential statements. To guide the selection process, the state-
ments were reviewed and loosely categorized in terms of the four modes
of response identified in the composite model and their various subcate-
gories. A few additional statements were added by the researchers to reflect
important aspects of modality that, although implicitly articulated within the
wider concourse, were not clearly or adequately expressed in one existing
statement.
It is important to note that in Q terms, this kind of structured approach
is seen as helpful in ensuring a theoretically justifiable basis for the selec-
tion of statements, and in making an explicit link to theory may assist in
bridging the gap between quantitative and qualitative research traditions
(Kerlinger, 1972). Further, a systematically structured Q sample is not con-
sidered to either predefine or predetermine participants’ responses, because
of the huge number of possible combinations of the chosen items and the
fact that participants must review, sort, and rank their statements indepen-
dently. Although in our case all statements encapsulated a distinct response
to a particular aspect of Avatar and its reception, individuals could strongly
agree or disagree with each statement in turn, feel indifferent, or consider a
statement irrelevant or perhaps even laughable; how they chose to respond,
sort and rank order the statements was entirely in their hands. The state-
ments remained open to interpretation and could potentially shift in meaning
when read in relation to each other on the typal array. Each participant was
also free to rearrange their Q-sort before it was finalized and submitted.
This means that the statements could be collectively deployed to holisti-
cally convey a general impression of each individual’s subjective orientation
Variation in Audience Response 121
to texts viewed during or some time before the research encounter. All such
articulated responses are constructed accounts produced in a social context,
and thus may be influenced to varying degrees by the following:
unable to reflect on past cognitive and emotional states with any degree of
accuracy.
Furthermore, we note that the consolidated model is informed by a
wide range of studies utilizing a variety of research methods—including
ethnographic studies that attempted to solicit immediate, relatively unmedi-
ated responses to viewed texts, such as that of Liebes and Katz (1990). It
is important to note that the model reflects consistent patterns in subjec-
tive responses across temporal dimensions. That is to say, the same modes
can be identified at the during and after stages of reception, and there is
some basis in the literature on the role of prefiguration in film reception
(see Barker & Mathijs, 2008) to argue that anticipatory reactions, which can
be established well before viewing, similarly reflect some of the core dis-
tinctions theorized in the composite model, and further, can potentially shift
and change during and subsequent to the viewing encounter.4
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The Avatar Q-sort went live online on May, 18, 2010, and was open
to English-speaking participants with Internet access anywhere in the
world, being hosted on a server at Ryerson University’s Digital Value Lab.
Our sample is thus self-selecting rather than representative, and excludes
respondents unable to communicate in English as we did not have sufficient
resources to enable translation of the research tool and resulting data. Since
Avatar fans were considered more highly motivated to participate, we
actively encouraged participation from a wider range of viewers, including
Avatar’s critics, posting invitations on the “Avatar Sucks!” Facebook group
message board and on general film discussion boards such as rottentoma-
toes.com. Special interest groups were also targeted through Facebook
groups such as Survival International, Military.com, and the Rainforest
Action Network.
Since respondents were primarily recruited through fan networks and
online communities, the sample consists of people who are active on
the Internet. Recent estimates suggest that this now accounts for 75–
90% of people in most Western developed nations (Internetworldstats.com,
4
Because prefiguration may shape but does not and cannot determine audience response to any
given textual encounter, it is not considered necessary to include it in a comprehensive model of audi-
ence engagement and response. For a similar reason, the focus of uses-and-gratifications research on
motivation, selectivity, and gratifications of media use is considered less immediately relevant to an
understanding of the reception process, and is not explicitly addressed in the composite model. That
said, these dimensions are clearly likely to offer considerable insight into why particular modes of recep-
tion rather than others are adopted by particular individuals. Presumably, a viewer who is motivated
by diversion or escape may be more likely to adopt a transparent mode, while one whose motivation
is surveillance or value reinforcement may be more likely to adopt a referential or discursive mode.
However, one’s original motivations for embarking on an encounter with any given media text do not
necessarily determine the outcome of that encounter. Many readers will have had the experience of
spontaneously viewing a randomly selected movie with the explicit motivation of meeting their needs
for social integration—to spend time with friends or family—only to experience completely unanticipated
levels of emotional or cognitive arousal that became far more significant and enduring than the social
interaction which provided the reason and context for viewing.
124 C. Michelle et al.
RESULTS
We analyzed 120 responses received between May and August 2010 from
individuals of 41 self-identified nationalities, races, or ethnicities residing in
27 countries. To conform with Q methodology conventions, we sought a
factor analysis solution that accounted for the greatest number of responses
defined uniquely (i.e., excluding “confounded” and statistically insignificant
sorts) by the smallest number of factors. A four-factor solution best satisfied
these requirements. Factor loadings equal to or greater than 0.46 are signif-
icant at the 1% level with 32 items (see McKeown & Thomas, 1988, p. 50).
We used a commercial dedicated Q methodology software package, PCQ,
to perform the analysis. PCQ uses the centroid method of factor extraction
and permits varimax or judgmental factor rotation (we used the former).
This four-factor solution accounts for 89 (74%) of the 120 respondents.
47 out of 120 respondents loaded significantly on Factor 1, 16 on Factor
2, and 13 each on Factors 3 and 4. 26 respondents constructed mixed or
confounded Q-sorts (i.e., they loaded on more than one factor) and five
were not significant. The presence of confounded sorts potentially reflects
the tendency (acknowledged in the composite model) for some viewers
to commute between modes, in which case they may load significantly on
more than one factor. Two of the factors had a small number of negative or
inverted loadings. The typal sort for each factor is shown in Table 1, while
the aggregate scores assigned to each statement within all factors are shown
in Appendix A. Four consensus statements emerged from the factor analysis
(#1, #3, #8, #28), with the strongest consensus emerging for statement 1: “My
enjoyment of Avatar was marred by its negative portrayal of the U.S. mili-
tary, which I felt was anti-American”, with which most respondents strongly
disagreed (−3).
Three of the four identified factors strongly correspond with one of the
modes identified in the composite model, in that five of the eight statements
Variation in Audience Response 125
11 1 2 17 10 4 16 6 5
12 9 3 18 13 8 25 30 26
14 7 19 22 15 29 32
20 23 27
21 24 31
28
Factor 2: Opposition to form/negotiation of message content (discursive mode)
−4 −3 −2 −1 0 1 2 3 4
29 1 3 10 13 7 6 4 2
32 18 20 19 16 8 11 5 14
26 27 21 22 15 12 9
28 24 17
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31 25 23
30
Factor 3: Appreciation of real-world relevance (referential mode)
−4 −3 −2 −1 0 1 2 3 4
11 1 2 13 10 7 6 4 17
12 9 3 15 16 8 18 5 23
14 32 27 25 20 19 24
29 26 21
30 28 22
31
Factor 4: Appreciation of technical excellence marred by a weak narrative
(mediated mode)
−4 −3 −2 −1 0 1 2 3 4
7 1 18 3 2 4 9 10 15
32 11 19 21 8 5 25 13 31
12 20 22 17 6 29 16
23 24 14
28 26 30
27
engagement, and strong agreement with the film’s core messages. These
characteristics suggest Factor 1 reflects the adoption of a transparent mode
of reception. This group of respondents felt transported to an amazing
new world—Pandora—in which they became pleasurably submerged and
engrossed (+3 on #30). They were mesmerized by the beauty and realism
created through the film’s visual effects (+2 on #25), likening it to a moving
work of art (+2 on #16), and their overall experience of the film was exhil-
arating and awe inspiring (+2 on #29). For example, one respondent said
the following:
I loved Pandora, the visuals of it, the floating mountains, the stone
arches, the bioluminescence, everything! Experiencing Pandora was an
entirely new experience for me. I was completely submerged in this
beautiful and breathtaking world . . . .
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For these subjects, the beauty and visual hyperrealism of the film
undoubtedly facilitated full immersion in the viewing experience, to the
point where Pandora and the Na’vi were temporarily ascribed the status of
real life and related to as though real. Having become drawn into the film in
the intended manner, these viewers experienced intense emotional involve-
ment with the characters and scenario depicted, and most strongly agreed
with statement 26 (+4), which expresses a sense of caring deeply for the
world of Pandora and its inhabitants:
First I was awestruck by the visuals, but soon became very attached to
these characters and cared deeply for their well-being. I shed tears a few
times and I don’t normally for movies.
—38-year-old Canadian man
My life felt like nothing compared to being a Na’vi on Pandora. I fell into
sort of a depression, like a lot (most) of the people on the Avatar-forums
—18-year-old Canadian man
I admired the fact they would die to protect the forest, everything about
the Na’vi took my life by storm forcing me to try and change my ways.
—21-year-old Mexican man living in the United States
We might not have the “physical” connection to our planet like the Na’vi
do, but if we were to look after it like we should, Earth could be just
as beautiful. Why destroy it? Rather than looking for other planets in the
universe that can sustain life, why not look after the one we have now?
—-21-year-old Australian woman
(+4) and also with statement 9: “It’s a shame the storyline was so clichéd
and unoriginal; Avatar reminded me of other films I’ve seen” (+3). They
also expressed agreement at +2 level with statements 11 and 12, suggesting
Avatar has been greatly overrated and is not worthy of viewers’ time and
attention, having primarily been made for commercial purposes. Although
these findings might suggest a critical mediated mode is being adopted, this
viewpoint reveals more immediate concern with the message content of this
film (statements 1, 2, 3, 4, 5, and 6 all register either significant agreement
or disagreement—see Appendix A), and respondents are clearly critical of
certain aspects of those messages. Overall, this viewpoint appears to reflect
a negotiated or even oppositional position in relation to Avatar’s message
content and form, and thus appears consistent with the theorized discursive
mode of reception.
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content.
I’m from Mexico, and many of the current problems are due to Mexicans
who control in concert with transnational companies the life of Mexico
without taking care of people and environment.
—33-year-old Mexican man living in Singapore
In my community [Pondoland] people have sacrificed their lives, people
are still prepared to die for their land. Everything has been done to stop
the mining. Lawyers have been organised to represent us. Marches have
been done to protest against the decision. Media has been used at all
fronts. We have not given up.
—41-year-old South African man
However, these viewers did not respond to the film’s spectacular and mes-
merizing special effects (−1 on #13 and #15; 0 on #16, #25, and #31), nor did
they experience the same depths of narrative transportation and emotional
engagement that characterized Factor 1 respondents (−1 on #30), again sug-
gesting a more distanced, cognitive rather than emotional response. They
disagreed with statements suggesting that Avatar expresses mainly myth-
ical themes (−2 on #2 and #3) and they did not feel sad at the end of
the film or wish to become Na’vi (−2 on #32). Nonetheless, it is clear that
these viewers considered Avatar worthy of praise and attention because of
its contemporary real-world relevance. Three subjects correlated negatively
with this factor, supporting the composite model’s claim that in a referen-
tial mode, viewers can also reject the text as a highly unrealistic depiction,
drawing on their own contrary understanding of social reality.
The film was a long time in the making with substantial investment in
researching and developing enabling technology especially 3D cameras.
Variation in Audience Response 131
The whole package came together well and seemed very life-like, natural
and smooth, including the action sequences and trip through the jungle.
—45-year-old Australian man
I’d have loved to have seen the world of Pandora act as a setting for a
better story—it deserves it. All that work, all that intellectual and artis-
tic effort, only to use some of the most clichéd science fiction tropes
ever—seriously, “unobtanium?” That one’s been overplayed even for
camp value.
—24-year-old American man
Avatar is a rehash of Pocahontas and Dances with Wolves, with an
added sci-fi element that doesn’t alter the old “White Messiah” story
significantly.
—17-year-old Singaporean man
One way
analysis of
Subject Total Factor 1 Factor 2 Factor 3 Factor 4 variance test of
characteristics (N = 89) (n = 47) (n = 16) (n = 13) (n = 13) significanced
DISCUSSION
Our results provide considerable empirical support for the composite model
(Michelle, 2007). Factor analysis revealed four distinct subjective orientations
characterized by differing degrees of emotional and cognitive involvement,
Variation in Audience Response 135
as well as different foci in terms of the most salient issues and concerns for
viewers. These factors in turn exhibit notable similarities with the four modes
of reception theorized in the composite model. Whereas Factor 1, which we
interpret as the transparent mode of reception, is marked by suspension
of disbelief, feelings of being transported to the amazingly realistic world
of Pandora, emotional engagement with the Na’vi’s plight, and agreement
with preferred messages, Factor 2, the discursive mode, exhibits estrange-
ment and emotional detachment, with these viewers rejecting Avatar as
an overcommercialized Hollywood entertainment product while also engag-
ing critically with the film’s ideological or message content. While Factor
3, the referential mode, focuses cognitive attention on the film’s similar-
ity and relevance to past and present struggles occurring in the real world
against Western imperialism, militarism, and capitalist exploitation of natu-
ral resources, Factor 4, the mediated mode, relates primarily to Avatar as
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5
The number of possible variants of a rank-ordered list of 32 statements is 2.63130837 × 10 to the
35th power. If the statements were randomly ordered, it would not be possible to identify factors.
Variation in Audience Response 137
the film within the public domain, because this article is likely the first to
chart multidimensional viewpoints on Avatar in any detail.
By undertaking further studies that use the same conceptual and ana-
lytical schema provided by the composite model, reception researchers
may have a sounder basis for identifying variations as well as congruen-
cies in the form and content of audience engagement and response across
diverse cultural contexts, and in relation to a variety of texts of different
genres and mediums. Although some readers may balk at the use of an
analytical schema that they perceive as classifying in advance the range
of modes of response that audience members are most likely to adopt in
any given textual encounter, we believe that reception research has now
generated a significant body of descriptive evidence, but has yet to pay ade-
quate attention to how all of this evidence should be collectively evaluated,
synthesized and analyzed (see also Barker, 2006; Schrøder, 2000). Rather
than continuing to proliferate descriptive studies of specific audience-text
encounters—a potentially endless endeavour, given the overwhelming vol-
ume of content production in the current digital media environment, and not
ideally suited to the accumulation of knowledge about audience reception
per se—a different approach is now required, one that seeks to formulate
and refine an analytical model that can given some order and coherence
to seemingly disparate findings from across the field, without obscuring the
specific nuances of each individual case. Indeed, such nuances may be more
clearly perceived once the general and typical are identified and analyt-
ically delineated. Further, because Q methodology is specifically oriented
toward understanding human subjectivity from the unique perspectives of
research subjects in an objective, rigorous way, it offers considerable but still
largely unrealized potential for those scholars who are interested in explor-
ing audience-centered approaches to reception studies, but who also seek
to utilize some of the benefits of quantitative modes of analysis (for further
discussion, see Davis & Michelle, 2011). In that sense, Q may provide one
138 C. Michelle et al.
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APPENDIX
Scored Statements
Factor 1 2 3 4
APPENDIX (Continued)
Factor 1 2 3 4
worldview.
22. The Na‘vi’s struggle against powerful forces is 0 0 1 −1
mine too, and I felt good for them when they
defeated their high-tech enemy.
23. Avatar is a realistic depiction of how Western 0 1 4 −1
imperialists have subjugated indigenous
peoples around the world.
24. I was particularly struck by Avatar’s relevance 0 0 3 0
to historical or contemporary events.
25. I was completely mesmerised by the amazingly 2 0 0 2
detailed, highly realistic world of Pandora and
all the creatures living in it.
26. I felt very emotionally involved in this film and 4 −3 0 0
truly cared about what happened to Pandora,
and to the Na’vi.
27. I could really relate to the characters, and 1 −2 −1 0
strongly identified with one of them.
28. I identified with the Na‘vi’s plight to the point 0 −1 0 −1
that it made me think, “what if this happened
to me?”
29. Experiencing Avatar was exhilarating and 2 −4 −1 2
inspiring, and left me awestruck.
30. I felt like I was taken to another world, and 3 0 −1 1
became submerged in an amazing new reality.
31. Just the breathtaking visual beauty of Pandora 1 −1 0 4
was worth the price of admission—the huge
trees, the wonderful floating mountains, the
soaring waterfalls.
32. I felt sad when it was over, and wished I could 3 −4 −2 −4
become Na’vi.