Scribd
Upload
93 views2 pages

Associate Technical Support Engineer Role

This position provides technical support for award-winning K-12 software and requires becoming proficient in the application to analyze, troubleshoot, and resolve issues for customers via phone and email. Duties include answering support requests, providing resolutions, and maintaining documentation. The job is for an Associate Technical Support Engineer in Bangalore requiring communication skills, software troubleshooting experience, and a BE/BTECH or related degree.

Uploaded by

royalmanu256
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
93 views2 pages

Associate Technical Support Engineer Role

This position provides technical support for award-winning K-12 software and requires becoming proficient in the application to analyze, troubleshoot, and resolve issues for customers via phone and email. Duties include answering support requests, providing resolutions, and maintaining documentation. The job is for an Associate Technical Support Engineer in Bangalore requiring communication skills, software troubleshooting experience, and a BE/BTECH or related degree.

Uploaded by

royalmanu256
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd

Overview

This position, under the general direction of both the supervisor and manager, provides technical
support for our award-winning K- 12 software systems. This position provides world-class solutions-
oriented technical support with a strong focus on customer service that is designed to maximize
customer satisfaction. This position requires the employee to become proficient with all aspects of
the application software functionality in order to accurately analyse, troubleshoot, diagnose and
resolve software or system-related issues. This position will interact with customers via telephone
and written internet-based communication.

Description

•Answers, evaluates and prioritizes incoming telephone, email and chat-based requests for
assistance from users experiencing problems with hardware, software, networking and other
computer-related technologies
•Recognizes problems, conducts research, provides resolutions, and follows up with customers as
needed, escalating more complex cases to the appropriate team
•Logs and tracks calls using a problem management database and maintains history records and
related problem documentation
•Prepares standard statistical reports, such as help desk incident reports
•Consults with programmers to explain software errors or to recommend changes to programs
•May test software and hardware to evaluate the ease of use and whether a product will aid the
user in performing work

Designation Associate Technical Support Engineer


Skills Excellent communication skillsà Software Troubleshooting à Basic SQL
Compensation 450,000 Fixed + 10% Variable + Shift allowance
Notice Period Willing to join immediately
No. of openings 40
Job Location Embassy Tech Village, Bangalore
Interview Date 07-Feb-2024 - 9:30AM Onwards
Interview Round Group Discussion + Written Test + 2 Technical Rounds
Interview mode Face to Face @ Embassy Tech Village, Bangalore
Education BE/BTECH, BCA/MCA, BSC/MSC only
Qualification
Work Mode Hybrid (5 Days working) 3 days from the office, 2 days from home
Note
● Cab facility on both sides provided. One side distance should be
within 30 km only.
● Work Timings (5:30 pm to 2:30 am – IST or 10 PM to 7 AM - IST)
should be flexible.
● All Semester Mark sheets + Convocation mandate of UG/PG.
● Candidates with backlogs will not be considered
Requirements

•0-1 years prior experience in a technical support role


•Proficient in Microsoft Office suite
•Salesforce experience preferred
•Prior CRM experience preferred
•Strong attention to detail and time management
•Strong oral and written communication skills
•Strong customer service and conflict resolution skills
•Ability to handle a heavy workload and multiple projects with frequent interruptions and schedule
changes
•Associate degree or equivalent work experience

You might also like