FORTUS 360mc™/400mc™

FDM 360mc™/400mc™

User Guide
Version 2.3
 FORTUS 360mc/400mc and FDM 360mc/400mc User Guide

Liability Statement
The information in this document is subject to change without notice. Stratasys, Inc. shall not
be liable for errors contained herein or for incidental or consequential damages in connection
with the furnishing, performance, or use of this material.
Stratasys, Inc. makes no warranty of any kind with regard to this material, including, but not
limited to, the implied warranties of merchantability and fitness for a particular purpose. It is the
responsibility of the system owner/material buyer to determine that the Stratasys material is
safe, lawful, and technically suitable for the intended application as well as identify the proper
disposal (or recycling) method consistent with local environmental regulations. Except as
provided in Stratasys' standard conditions of sale, Stratasys shall not be responsible for any
loss resulting from any use of its products described herein.
Copyright Statement
This document is protected by copyright. All rights reserved. Its use, disclosure, and
possession are restricted by an agreement with Stratasys per software copyright. No part of
this document may be photocopied, reproduced or translated into another language without the
prior written consent of Stratasys, Inc.
All drawings and information herein are the property of Stratasys Inc. All unauthorized use and
reproduction is prohibited.
Trademark Acknowledgments
Stratasys, Insight, WaterWorks, and FORTUS are registered trademarks of Stratasys, Inc.

FORTUS 360mc, FORTUS 400mc and FORTUS 900mc are trademarks and service marks of Stratasys
Inc. in the United States and other countries.

FDM 360mc and FDM 400mc are registered trademarks and service marks of Stratasys Inc. in the United
States and other countries

Windows NT, Windows 2000, and Windows XP are registered trademarks of Microsoft Corporation.
Krytox and Teflon are registered trademarks of DuPont. TriGel is a registered trademark of Danaher Mo-
tion.

Ultem* 9085 is a trademark of SABIC Innovative Plastics IP BV.

© Copyright 2007-2011 Stratasys, Incorporated

Publication Number: 107166-0007 Rev G
Publication Date: November, 2011

The FORTUS 360mc/400mc and FDM 360mc/400mc systems conform with the following
standards, in accordance with the EU Machinery, Low Voltage and Electromagnetic
Compatibility Directives: EU 98/37/EEC, EU 73/23/EEC amended by 93/68/EEC,
EU 89/336/EEC

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FORTUS 360mc/400mc and FDM 360mc/400mc User Guide

About the FORTUS 360mc/400mc and FDM 360mc/400mc

Welcome to the Fortus 360mc/400mc™ and FDM 360mc/
400mc™ 3D Production Systems which are referred to throughout
this User Guide as the 360mc/400mc. These systems incorporate
the latest in innovative technologies to provide you with precise
prototypes from a CAD design. Stratasys’ Fused Deposition
Modeling (FDM) technology provides prototype parts, including
internal features, that can be used to field-test form, fit, and
function. The 360mc/400mc systems feature a servo/belt driven
XY gantry with multiple high temperature modeling material
capability.

Components • Insight Software Package

of the • A Computer Workstation (not sold by Stratasys)
360mc/400mc • The 360mc/400mc Modeling Machine
Modeling
• Modeling Material
System:
• Support Material

System • Envelope Size: 14 x 10 x 10 inch (355 x 254 x 254 mm)

Highlights • Material Bays: 1 model, 1 support
• Tips/Slice Heights:T10/.005 in. (0.127 mm)
T12/.007in. (0.178 mm)
T16/.010 in. (0.254 mm)
T20/.013 in. (0.330 mm)
NOTE: Material choice affects available tip
size/slice height.
Available
Options
Available Options 360mc 400mc
ABSi Material Option/Upgrade X
ABS-M30 Material Option/Upgrade X X
ABS-M30i Material Option/Upgrade X
ABS-ESD7 X
PC-ABS Material Option/Upgrade X X
PC Material Option/Upgrade X X
PC-ISO Material Option/Upgrade X
Ultem* 9085 Material Option/Upgrade X
PPSF Material Option/Upgrade X

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 FORTUS 360mc/400mc and FDM 360mc/400mc User Guide

Available Options 360mc 400mc

Large Envelope Option/Upgrade:
Envelope upgrade to 16x14x16 inch
(406x355x406 mm)
X X
Adds one (1) additional model material bay
Adds one (1) additional support material bay
Adds Material Auto-Changeover

About This Guide

This guide is your introduction to building prototypes using a
Stratasys rapid prototype system. It is designed as a learning and
reference tool that explains system operation in an easy to
understand, step-by-step, process.

How to Use This Guide

This guide is divided into easy-to-follow chapters. The tabs allow
you to quickly and easily find the information you want. You can
read this user guide chapter by chapter or use the tabs, Table of
Contents, and Index when you need to quickly find specific
information. Keeping this user guide close to your system will
efficiently allow you to troubleshoot and maintain the system.

Conventions Used in This Guide

The following conventions are used in this guide.
• When you see text in this font, it indicates a menu item that
can be selected from the Operator Panel Screen. For example,
select Build Last Job.
• If you see text in BOLD CAPS it indicates that this is a key
located on the Operator Panel keypad. For example, From the
Main Menu select Build Job and press ENTER.
• If you see boxed blue text, it indicates that this information is
being shown on the Operator Panel Screen. For example:

Build Job.. |*Tips: Model T16

>Operator Control.. |* Support T16
Modeler Status..
Maintenance..

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Table of Contents

Chapter 1: Service and Support

360mc/400mc Service ............................................................................................ 1-1
Software Support .................................................................................................... 1-1
Safety Instructions .................................................................................................. 1-2
Hazard Types .................................................................................................... 1-2
Product Safety Signs ......................................................................................... 1-2
Specific Safety Practices ................................................................................... 1-3
Guard Door Interlocks........................................................................................ 1-4
General Safety Practices ................................................................................... 1-4

Chapter 2: Setup and Installation

General Information ................................................................................................ 2-1
Prepare Your Facility for Installation .................................................................. 2-1
Identifying Your System ..................................................................................... 2-1
Basic Setup ............................................................................................................. 2-2
Making the Network Connection ........................................................................ 2-2
Making the External Air Connection................................................................... 2-2
Making the Power Cable Connection................................................................. 2-2
Network Setup ........................................................................................................ 2-3
Configuring the Network .................................................................................... 2-3
Setting the IP Address ....................................................................................... 2-3
Moving the System ................................................................................................. 2-5

Chapter 3: System Components

System Protection ................................................................................................... 3-1
Main Circuit Breaker .......................................................................................... 3-1
Thermal Cut-Out Fuses ..................................................................................... 3-1
UPS ................................................................................................................... 3-1
Access Doors and Panels ....................................................................................... 3-2
Top Door and Top Hood .................................................................................... 3-3
Oven Door ......................................................................................................... 3-3
Canister Bay Doors............................................................................................ 3-3
Right Side Door - Upper..................................................................................... 3-3

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 FORTUS 360mc/400mc and FDM 360mc/400mc User Guide

Right Side Door - Lower ..................................................................................... 3-4

Left Side Door - Upper ....................................................................................... 3-4
Left Side Door - Lower ....................................................................................... 3-4
Gantry Area (XY Table) ........................................................................................... 3-4
Opening the Top Door and Top Hood ................................................................ 3-4
XY Gantry Assembly .......................................................................................... 3-4
Head Assembly .................................................................................................. 3-5
Head Maintenance Bracket ................................................................................ 3-6
Modeling Materials and Tips.................................................................................... 3-7
Materials............................................................................................................. 3-7
Liquefier Tips...................................................................................................... 3-7
Oven Bay............................................................................................................... 3-10
Oven Door ........................................................................................................ 3-10
Oven Components ........................................................................................... 3-11
Z Stage............................................................................................................. 3-13
Canister Bay .......................................................................................................... 3-14
Accessing the Bays .......................................................................................... 3-14
Canister Bay Components ............................................................................... 3-14
SmartSpool System.......................................................................................... 3-16
Vacuum and Air Dryer Systems ............................................................................ 3-18
On Board Vacuum System............................................................................... 3-18
On Board Air Dryer System.............................................................................. 3-18

Chapter 4: Operating the System

Basic User Interface and Operations....................................................................... 4-1
Using the Keypad ............................................................................................... 4-2
Screen Symbols ................................................................................................. 4-3
Powering Up the System.................................................................................... 4-3
Powering Down the System ............................................................................... 4-4
Basic Job Build Tasks ............................................................................................. 4-5
Before a Job Build .............................................................................................. 4-5
Select a Job to Build........................................................................................... 4-6
Build Job Warnings ............................................................................................ 4-8
Information Available During a Build .................................................................. 4-9
Pausing or Aborting a Job ................................................................................ 4-10
After a Job Build ............................................................................................... 4-10
Removing Supports ............................................................................................... 4-12
Breakaway Support Material ............................................................................ 4-12
Soluble Release Support Material.................................................................... 4-12

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FORTUS 360mc/400mc and FDM 360/mc/400mc User Guide

Support Material for PPSF Parts...................................................................... 4-12

Material, Canisters, and Liquefier Tips ................................................................. 4-12
Unloading Material from the Liquefier Tips ...................................................... 4-12
Removing Canisters......................................................................................... 4-14
Canister Installation ......................................................................................... 4-15
Loading Material to the Liquefier Tips.............................................................. 4-18
Canister Auto Change-over ............................................................................. 4-19
Handling/Storing Canisters .............................................................................. 4-20
Changing Tips or Material Type....................................................................... 4-21
Working with the Job Queues ............................................................................... 4-29
Change Modeler Default Values ........................................................................... 4-31
Display Units .................................................................................................... 4-31
Part Build Location........................................................................................... 4-31
System Status ....................................................................................................... 4-32
Temperature Status ......................................................................................... 4-33
Odometer Status.............................................................................................. 4-33
Material Status ................................................................................................. 4-34
System Software Version................................................................................. 4-35
Sensor, System, or UPS Status....................................................................... 4-35
Miscellaneous Operating Tasks ............................................................................ 4-36
Oven Temperature Control .............................................................................. 4-36
Operator Control of Head and Z Stage Movement .......................................... 4-37

Chapter 5: Operating Insight

Getting Started with Insight ..................................................................................... 5-1
Starting Insight ................................................................................................... 5-1
Opening an STL File .......................................................................................... 5-1
Modeler Setup - Insight ........................................................................................... 5-2
Configure Your Modeler..................................................................................... 5-2
Part Build Parameters........................................................................................ 5-3
Preparing the Model - Insight .................................................................................. 5-4
Orienting the Part in the Build Envelope ............................................................ 5-4
Slicing the Part................................................................................................... 5-4
Building Supports and a Base for the Part......................................................... 5-5
Saving the Job File ............................................................................................ 5-5
Creating Toolpaths ............................................................................................ 5-5
Saving the Toolpath (CMB file) .......................................................................... 5-5
Flag Button Shortcut .......................................................................................... 5-6
Sending a Part to the Modeler ........................................................................... 5-6

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 FORTUS 360mc/400mc and FDM 360mc/400mc User Guide

Chapter 6: Calibration
Automatic Calibration .............................................................................................. 6-1
Auto Z Stage Zero Calibration............................................................................ 6-1
Auto Tip-to-Tip Calibration (AutoCal Tip Offset)................................................. 6-2
XY and Z Tip Offset Calibration.......................................................................... 6-2
Manual Calibration................................................................................................... 6-6
Manual Z Stage Zero.......................................................................................... 6-6
Auto Z Stage Zero Calibration - Manual Start .................................................... 6-8
Auto Tip-to-Tip Calibration (AutoCal Tip Offset) - Manual Start ......................... 6-9
XY and Z Tip Offset - Manual Start .................................................................. 6-11

Chapter 7: System Maintenance

Maintenance Schedule ............................................................................................ 7-1
Daily Maintenance ................................................................................................... 7-2
Clean the Platen................................................................................................. 7-2
Empty the Purge Waste Bucket ......................................................................... 7-2
Weekly Maintenance ............................................................................................... 7-3
Vacuum the Build Envelope ............................................................................... 7-3
Clean/Inspect Tip Wipe Assembly...................................................................... 7-3
Quarterly Maintenance ............................................................................................ 7-5
Lubricate the XY Guide Rods............................................................................. 7-5
Lubricate the Z Stage Lead Screws and Guide Rods ........................................ 7-6
Inspect the Platen O-Ring .................................................................................. 7-7
Clean the Vacuum System In-Line Filter and Jar............................................... 7-7
Clean the Tip Sensor Plunger ............................................................................ 7-7
As Needed Maintenance ......................................................................................... 7-8
Upgrading Software or Entering a System Code ............................................... 7-8
Platen Flatness Diagnostic............................................................................... 7-10
Clean Exterior Surface of System .................................................................... 7-10
Clean the Liquefier Tips ................................................................................... 7-10
Replace an Interior Lamp ................................................................................. 7-11

Chapter 8: Troubleshooting
Getting Help............................................................................................................. 8-1
Finding a Remedy ................................................................................................... 8-2

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FORTUS 360mc/400mc and FDM 360/mc/400mc User Guide

Appendix A: PPSF Materials User Guide

Introduction to PPSF ............................................................................................... A-1
Terminology ............................................................................................................ A-1
Hazard Classifications ............................................................................................ A-2
Pre-Processing ....................................................................................................... A-2
Setting up PPSF in Insight (Version 6.0 or Later) .............................................. A-2
Modeler Operation with PPSF ................................................................................ A-3
Switching to PPSF From Another Material ............................................................. A-3
Replacing the Tip ............................................................................................... A-3
Replacing the Purge Ledge ............................................................................... A-3
General Operation with PPSF................................................................................. A-4
Removing PPSF_S Supports.................................................................................. A-4
Using the Support Removal Toolkit Items............................................................... A-5
Tool Maintenance .............................................................................................. A-7
Support Removal Tool Kit .................................................................................. A-7
Reheating a PPSF Part......................................................................................... A-11
Reheating with the Modeler Oven.................................................................... A-12
Reheating with a Convection or Consumer Oven............................................ A-13
Reheating with Laboratory Ovens.................................................................... A-13
Reheating with a Hot Air Gun .......................................................................... A-13
Material Safety Data Sheets (MSDS) ................................................................... A-13
Material Abbreviations ..................................................................................... A-13
Finishing................................................................................................................ A-14
Sealing/Adhesive ............................................................................................. A-14
Sealing/Adhesive Data .................................................................................... A-14
Drilling and Sanding......................................................................................... A-14

Appendix B: UI Menu Structure

Main Menu .............................................................................................................. B-1

Appendix C: WaterWorks™
About WaterWorks Soluble Concentrate ................................................................ C-1
Service and Support ............................................................................................... C-1
System, Material, and Liquefier Tip Compatibility ................................................... C-2
ABS (P400) ........................................................................................................ C-2
ABS-ESD7 ......................................................................................................... C-2
ABS-M30 (P430), ABS-M30i* ............................................................................ C-3
ABSi (P500) ....................................................................................................... C-4

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 FORTUS 360mc/400mc and FDM 360mc/400mc User Guide

PC ..................................................................................................................... C-4
PC-ABS ............................................................................................................. C-5
Tip Identification ..................................................................................................... C-5
Vantage and Titan System Tip Identification..................................................... C-5
Fortus System Tip Identification ........................................................................ C-6
Choosing a Support Removal Tank........................................................................ C-7
Circulation Tanks............................................................................................... C-7
Ultrasonic Tanks................................................................................................ C-7
Safety Guidelines ................................................................................................... C-8
Support Removal Items .......................................................................................... C-8
Removing Support Material .................................................................................... C-8
Manually Removing Support Material ............................................................... C-8
Removing SR-100 Support Material.................................................................. C-9
Adding Solution to the Tank ................................................................................... C-9
Tank Temperature ................................................................................................ C-10
Placing Parts in the Tank...................................................................................... C-10
Inspecting Parts and Solution............................................................................... C-10
Removing Parts from the Tank............................................................................. C-11
Disposing of Soluble Concentrate ........................................................................ C-13
Soluble Solution Drain Effluent........................................................................ C-13
Neutralization .................................................................................................. C-13

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Chapter 1
Service and Support

360mc/400mc Service
If you have a problem with your 360mc/400mc that is not covered in
this User Guide, please contact Stratasys Customer Support:
• Call (800) 801-6491 (7:00 a.m. to 5:00 p.m. C.T.)
• E-mail us at [email protected]
When calling in for service, always have your system’s software
version (see “System Software Version” on page 4-35), and
hardware serial number available (see“Identifying Your System” on
page 2-1). You may also need access to your Insight workstation to
provide a diagnostic file from your hardware.

Software Support
If you have a software problem that is not covered in this user guide,
please contact Stratasys Customer Support:
• Call (800) 801-6491 (7:00 a.m. to 5:00 p.m. C.T.)
• E-mail us at [email protected]
When calling for support, please have your system’s serial number
and software version available.
 FORTUS 360mc/400mc and FDM 360mc/400mc User Guide

Safety Instructions
Hazard Stratasys recommends that all services be performed by qualified
Types personnel. All personnel working on or around this system should
be knowledgeable of what the following hazard classifications mean
throughout this guide.
INDICATES A POTENTIALLY
HAZARDOUS SITUATION WHICH, IF NOT
AVOIDED, MAY RESULT IN INJURY OR
DEATH.
INDICATES A SITUATION WHICH, IF NOT
AVOIDED, COULD RESULT IN DAMAGE
TO EQUIPMENT.

WARNINGS and CAUTIONS precede the paragraph to which they

pertain.
Notes follow the relative paragraph.
NOTE: Indicates additional information relative to the current topic.

Product We make every effort to ensure that our systems are safe and
Safety Signs reliable at all times. However, there will be times when you must
access areas of the system where potentially high voltages, hot
temperatures, and/or moving mechanical components could cause
severe injury.
NOTE: Always read and adhere to safety statements, and be
aware of the following safety signs when you see them on
the system.

Personal Injury Sign. The personal injury sign indi-

cates that you are near moving mechanical parts, and
severe personal injury is possible. Always use extra
care. Do not wear ties, loose clothing, or dangling
jewelry. Keep long hair tied up and away from any
High Voltage Sign. The high voltage sign indicates
the presence of high voltages. Always stay away from
any exposed electrical circuitry. It is recommended
that all jewelry be removed.

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FORTUS 360mc/400mc and FDM 360mc/400mc User Guide

Hot Surface Sign. The hot surface sign indicates the

presence of devices with high temperatures. Always
use extra care when working around heated compo-
nents. Always wear the safety gloves and safety
sleeves provided in the 360mc/400mc Startup Kit.
Gloves & Sleeves–Required Sign. The gloves sign
indicates that if you enter the area specified by the
symbol you must wear safety gloves and sleeves ap-
proved for high temperatures provided in the Startup
Kit.
Sharp–Object Sign. The sharp object sign indicates
the presence of sharp objects. Do not touch sharp ob-
jects as they may cause a loss of body parts.

Crushed–Hand Sign. The crushed hand sign indi-

cates that a hazard exists where you could get your
hand crushed between two objects. One or more ob-
jects move in the area that you are working.

Specific The following components and areas of the system are highlighted
Safety as potential safety hazards that may cause system failure or
Practices reliability problems if proper safety procedures are not followed.

Oven.............. ALWAYS WEAR SAFETY

GLOVES AND LONG
SLEEVES WHEN
WORKING INSIDE THE
OVEN. COMPONENTS
ARE HOT!
The oven temperature is extremely hot. The oven
temperature is controlled by a safety thermal
breaker that shuts the system off when tempera-
tures reach 260° C (500° F)
NOTE: Opening the oven door shuts the oven
heaters off.

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 FORTUS 360mc/400mc and FDM 360mc/400mc User Guide

XY Gantry...... NEVER WEAR A TIE,

LOOSE CLOTHING OR
DANGLING JEWELRY
WHEN WORKING
AROUND MOVING
COMPONENTS OF THE
SYSTEM.
Beneath the top lid of the system is the XY Gan-
try. This area houses the mechanical drive com-
ponents of the X and Y axes. Use extreme
caution whenever accessing this area of the sys-
tem. The servo drive system, including the mo-
tors, pulleys and belts are extremely powerful,
and care must be taken.
NOTE: The servo motors are disabled when the
oven door or top hood is opened. The
XY pinch hazard between the timing
belts and pulleys is minimized by locking
the hood while building and disabling the
motors when the top hood is open.
Z Stage.......... NEVER WEAR A TIE,
LOOSE CLOTHING OR
DANGLING JEWELRY
WHEN WORKING
AROUND MOVING
COMPONENTS OF THE
SYSTEM.
The drive belt, pulleys and Z stage servo motor
can cause severe injury. The Z stage crushing
hazard is minimized by locking the door during Z
stage moves and disabling the Z motor when the
door is open.
Head temperatures in the system can exceed
450° C (800° F).

Guard Door Interlock switches are used to communicate the oven door, gantry
Interlocks door, and top hatch states to the system. For safety reasons, the
doors and hatch must be closed before the X, Y and Z motors will
operate.

General Abide by these general safety practices when working with this
Safety system.
Practices

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FORTUS 360mc/400mc and FDM 360mc/400mc User Guide

HIGH VOLTAGE IS PRESENT IN THE

SYSTEM WHEN POWERED OFF AND
UNPLUGGED DUE TO THE
UNINTERRUPTIBLE POWER SUPPLY
(UPS).
ONLY USE AN OSHA OR CE APPROVED
STEP STOOL WHEN ACCESSING THE
AREA UNDER THE HOOD (LOCATED AT
THE TOP OF THE SYSTEM).
ALWAYS WEAR SAFETY GLOVES AND
LONG SLEEVES WHEN WORKING IN THE
OVEN, WITH THE HEAD, OR LIQUEFIER
TIPS. THESE COMPONENTS ARE VERY
HOT.
ALWAYS LEVEL THE SYSTEM PRIOR TO
OPERATION. IMPROPER LEVELING
COULD CAUSE THE DOOR TO SWING
CLOSED WHILE YOU ARE WORKING IN
THE OVEN.

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 FORTUS 360mc/400mc and FDM 360mc/400mc User Guide

1-6
Chapter 2
Setup and Installation

General Information
Prepare Your Follow the 360mc/400mc Site Preparation Guide to ensure that your
Facility for facility is effectively and safely prepared for system installation.
Installation

Identifying Use the following two tags to identify your system: (Fig. 2-1)
Your System • Serial Number Tag - Refer to this number when requesting
service.
• Model Tag - The model number, the power requirements, and
the company’s address and phone number are given on the tag.
All patent numbers associated with the system are listed on the
lower left part of the tag.

Serial Tag Model Tag

Figure 2-1: ID Tag Location

Both tags are located on the back side of the system near the
bottom. They are typically placed near the system’s power
connection. Use the information on these tags when identifying your
system.
 FORTUS 360mc/400mc and FDM 360mc/400mc User Guide

Basic Setup
Making the Processed job files are transferred to the 360mc/400mc modeler
Network through your facility’s Ethernet network. An RJ45 network connector
Connection is located in the lower left corner of the back panel for the network
connection. (Figure 2-2:)
RJ45
Connector

Figure 2-2: Network Connection

Making the The external air connector is located in the lower left corner of the
External Air back panel. (Figure 2-3:)
Connection External Air
Connector

Figure 2-3: External Air Connection

Making the A LICENSED ELECTRICIAN MUST

Power Cable PERFORM ALL WIRING FROM SERVICE
Connection CONNECT TO THE TRANSFORMER, AND
FROM THE TRANSFORMER TO THE
SYSTEM - INCLUDING ALL
CONNECTORS, CABLES AND PROPER
STRAIN RELIEF.
This system requires a high voltage connection, which is made at
the right, rear corner of the system (as viewed from the rear). High
voltage is applied to the system via a Delta connection. The main
breaker must be off until a Stratasys Service Technician has verified
the connection. This system is only provided with a Delta
connection. (Figure 2-4)
Main UPS Switch
High Circuit
Voltage
Power

High Voltage
Power Cable
Connection

Figure 2-4: Power Cable Connection

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FORTUS 360mc/400mc and FDM 360mc/400mc User Guide

Network Setup
Your system is configured for your network as a part of its initial
installation and setup. This section is provided in case you have
need to change your network settings.

Configuring 1. The network address can be Dynamic or Static.

the Network • Dynamic address - a network server or PC will generate an
IP address for the system. A different IP address may be
generated from time to time by the server or PC.
• Static address - you must enter an IP address, subnet
mask, and gateway address for the system (provided by
the system administrator). Once entered, the address will
not change.
2. In addition to configuring the IP address, you can set the UPnP
configuration for the system.
• UPnP ON - the system will broadcast its (Unique Device
Name) UDN address across the network. This allows the
Insight workstation software to automatically detect the IP
address of the modeler for communication.
• UPnP OFF - the system will NOT broadcast its IP address
across the network. The Insight workstation software will
need to be manually configured to communicate with the
modeler.
Setting the 1. Power up the system (see “Powering Up the System” on
IP Address page 4-3.
2. From the Ready screen, select Maintenance and press
ENTER.

Build Job.. | *Tips: Model T16

Operator Control.. | * Support T16
Modeler Status..
>Maintenance..

3. Select Administration and press ENTER.

Modeler Default..
>Administration..
Reboot system..

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 FORTUS 360mc/400mc and FDM 360mc/400mc User Guide

4. Select Network Configuration and press ENTER.

>Network Configuration..
Receive Software Upgrade or Code..<E>
Field Service.. password:

5. Choose YES or NO for the Dynamic IP

Dynamic IP: YES <E>

UpnP: ON <E>
*Configure Static Network Address

Dynamic IP: NO <E>

UpnP: ON <E>
>Configure Static Network Address

6. If the Dynamic IP is set to NO, select Configure Static

Network Address, then:
• Select IP and enter the address using the keypad. Press
ENTER. You can use the DEL key to erase incorrect
entries.
• Select MASK (Netmask) and enter the address. Press
ENTER.
• Select GW (Gateway) and enter the address. Press
ENTER.

>IP : [172.16.70.10]
MASK: (.none found)
GW : [172.16.100.1]

NOTE: See your system administrator if you do not know

the IP, Netmask, or Gateway address.
7. Choose YES or NO for the UPnP

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FORTUS 360mc/400mc and FDM 360mc/400mc User Guide

Moving the System

If you need to move the system to a different location, a specific
sequence of steps must be followed.
1. Unload material filament from the liquefiers.See“Unloading
Material from the Liquefier Tips” on page 4-12.
2. Remove the material canisters.“Removing Canisters” on
page 4-14.
3. Lower the Z stage to the bottom of its travel. See“Moving the Z
Stage to Bottom of Travel” on page 4-38.
4. Shut down power to the system. See “Powering Down the
System” on page 4-4.
DUE TO THE UPS, HIGH VOLTAGE IS
PRESENT IN THE SYSTEM WITH THE
POWER CORD UNPLUGGED.
BEFORE UNPLUGGING THE SYSTEM
ALWAYS MAKE SURE THE OVEN IS
COOL TO AVOID BLOWING THE OVEN
THERMAL CUT-OUT FUSES.
5. Unplug the power cable from the power source.
6. Secure the Z stage:
A. Remove all side panels on the system.
B. Grasp the Z stage drive belt and the lower Z stage until the
end plates rest on the lower hard stops.
C. On the left and right side of the system, wrap a large wire
tie around the end plate and the lower bearing mount plate.
(Figure 2-5)
• Make sure the wire tie is tight.

End Plate

Tie Wrap

Bearing Mount
Plate

Figure 2-5: Securing the Z Stage

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 FORTUS 360mc/400mc and FDM 360mc/400mc User Guide

7. Secure the XY Gantry: (Figure 2-6)

USE AN APPROVED SAFETY LADDER
TO ACCESS THE HOOD.
A. Open the hood door and hood lid.
B. Manually position the gantry in the left front corner of the
XY table.
DO NOT USE THE HEAD SERVICE
HANDLE TO SECURE THE XY
GANTRY. DAMAGE TO THE HEAD
COULD OCCUR.
C. Using several wire ties, secure the head to the frame.

Tie Wraps

Figure 2-6: Securing the XY Gantry

8. Reinstall and secure all panels.

9. Raise the support feet located near each caster by loosening
the locknut on each foot (Figure 2-7).

Locknut

Figure 2-7: System Castors

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FORTUS 360mc/400mc and FDM 360mc/400mc User Guide

IF THE SYSTEM WILL BE ROLLED OVER

FLOOR SEAMS OR BUMPS, DO NOT
ROLL THE SYSTEM ON THE CASTORS.
USE AN APPROPRIATE LIFTING DEVICE.
IF A FORKLIFT IS USED TO LIFT THE
SYSTEM, USE IT IN ACCORDANCE WITH
THE SPECIFICATIONS IN THE SITE PREP
GUIDE.
10. Move the system to its new location.
DO NOT USE THE SUPPORT FEET TO
LEVEL THE SYSTEM. THE SUPPORT
FEET ARE NOT DESIGNED TO BEAR THE
SYSTEM WEIGHT. THEY ARE INTENDED
TO PROVIDE STABILITY.
11. Lower the support feet and lock them in place using the
locknut.
12. Cut the wire ties securing the Z stage end plates to the bearing
mount plates.
13. Cut the wire ties securing the XY gantry to the frame.
14. Plug the power cable into the available power source.

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 FORTUS 360mc/400mc and FDM 360mc/400mc User Guide

2-8
Chapter 3
System Components

System Protection

Main Circuit If the system encounters a high current surge, the main circuit
Breaker breaker trips, protecting the system’s electrical and electronic
components. The circuit breaker is located at the right, rear corner
of the system (as viewed from the rear). To return the system to
operation, reset the circuit breaker. This is accomplished by pushing
the circuit breaker handle all the way down and then back up.

Thermal There are two thermal cut-outs installed on the system. When a cut-
Cut-Out out reaches its set temperature, it opens, and power to the system
Fuses is removed. This prevents damage to the system if an overheat
condition occurs. Contact Customer Support if a thermal cut-out
opens.

UPS DUE TO THE UPS, HIGH VOLTAGE IS

PRESENT IN THE SYSTEM WHEN THE
POWER CORD IS UPLUGGED.

The UPS (Uninterruptible Power Supply) unit is a battery standby

system that supplies AC voltage to the processor and cooling fans
in the event of an AC voltage power loss. It does not run the entire
system.
In the event of an overcurrent condition, the UPS is protected by a
combination power switch and circuit breaker that is located directly
above the main breaker. (Figure 3-1)

UPS
Switch

Figure 3-1: UPS Power Switch/Circuit Breaker

 FORTUS 360mc/400mc and FDM 360/400mc User Guide

If power is lost to the modeler:

• The UPS allows the modeler to complete its cool-down cycle
and then shuts itself off.
• If power is restored to the modeler during the shut-down
process, the shut-down will continue. The modeler can be re-
started when shut-down is complete (push the green button on
the front panel).
During normal system power-down:
• The UPS allows the modeler to complete its cool-down cycle
and then shuts itself off.
• The modeler can be re-started when shut-down is complete
(push the green button on the front panel).

Access Doors and Panels

THE REAR ACCESS PANELS SHOULD
ONLY BE REMOVED BY A STRATASYS
SERVICE TECHNICIAN.

This system has been designed to allow easy access to the most
frequently accessed areas on the system. Doors and Panels that
you may need to open or remove are highlighted in Figure 3-2 &
Figure 3-3.

Top Door
Upper
Side
Panel User
(left & Interface
right)
Oven Door

Lower Canister Bay

Side Door
Panel
(left &
right)

Figure 3-2: System Doors and Panels

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FORTUS 360mc/400mc and FDM 360mc/400mc User Guide

Top Hood

Top Door

Figure 3-3: Top Door and Top Hood

Top Door Allows access to the XY Gantry, head assembly, and four cooling
and Top fans. The cooling fans cool the upper area of the XY Gantry and
Hood head area. The two fans on the left draw cool air into the system.
The two fans on the right draw warm air out of the system.

Oven Door Allows access to the platen, tip wipe assembly, and modeled parts.

Canister Bay Allows access to the material canisters, purge waste bucket,
Doors storage area, vacuum gauge, pressure gauge, canister levers, and
canister LEDs.
TURN POWER OFF AND
DISCONNECT THE POWER CABLE
BEFORE REMOVING ANY OF THE
ACCESS PANELS.
HIGH VOLTAGE IS PRESENT IN THE
SYSTEM WHEN THE SYSTEM IS OFF
AND THE POWER CORD IS
UNPLUGGED. THIS IS DUE TO THE
UNINTERRUPTIBLE POWER SUPPLY
(UPS). MAKE SURE YOU FOLLOW
THE CORRECT SHUTDOWN
PROCEDURE. SEE “Powering Down the
System” on page 4-4.

Right Side Allows access to the right side Z stage components. To remove the
Door - Upper panel, loosen the four panel retaining screws (the screws do not
have to be removed).

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 FORTUS 360mc/400mc and FDM 360/400mc User Guide

Right Side Allows access to some of the electronic bay components such as
Door - Lower the computer case, CD-ROM, in-line vacuum filter, keyboard,
monitor connectors, and the vacuum system. To remove the panel,
loosen the four panel retaining screws (the screws do not have to
be removed).

Left Side Allows access to the left side Z stage components. To remove the
Door - Upper panel, loosen the four panel retaining screws (the screws do not
have to be removed).

Left Side Allows access to the air compressor, material drying system, flow
Door - Lower meter, and some electronics bay components. To remove the
panel, loosen the four panel retaining screws (the screws do not
have to be removed).

Gantry Area (XY Table)

Opening the 1. To access the XY Gantry or the Head, open the top door and
Top Door top hood. The door and hood share a safety switch and a
and Top continuous solenoid. The top door remains locked during
Hood system operation and can only be unlocked by performing an
Open Hood/Door command, which allows you to manually
open the doors. (The Open Hood/Door command also unlocks
the oven door allowing you to manually open it.)
NOTE: The top hood cannot be opened until the top door is
opened. Close the top hood before closing the top
door.
2. The system cannot resume operation, if the top door or top
hood is open. Additionally, a manual move command cannot
be sent to the system until both the door and hood are closed
(the screen will flash Hood/Door not closed).

XY Gantry 1. The Gantry maneuvers the head in the X and Y directions

Assembly when building a part. The XY Gantry assembly is located under
the top hood of the system. The entire gantry is outside of the
oven. Only the bottom of the head protrudes into the oven. The
gantry and its drive motors are thermally shielded from the
oven via bellows.
2. To move the head, the XY gantry utilizes one X and one Y
servo motor attached to timing belts. (Figure 3-4)

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FORTUS 360mc/400mc and FDM 360mc/400mc User Guide

X Axis Servo Motor Head Assembly Y Axis Servo Motor

X Carriage Assembly Y Carriage

Assembly

Figure 3-4: XY Gantry Assembly

Head 1. The head assembly has been designed for use with a wide
Assembly range of modeling materials. The board inside the head
provides direct heater and thermocouple control. The head
extrudes modeling material and support material with two
identical liquefiers. The support liquefier moves up and down
via a drive motor.
2. The liquefier tips are clamped directly between the heated
block and liquefier clamp block with two screws. (Figure 3-5)
NOTE: You must replace each liquefier tip when you load a
different type of material.

Head-to-
Mounting
Plate
Retaining
Screws

Model Tip Support Tip

Figure 3-5: Head Assembly

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 FORTUS 360mc/400mc and FDM 360/400mc User Guide

Head The 360mc/400mc is equipped with a Head Maintenance Bracket

Maintenance which places the head in a convenient location for many head
Bracket maintenance tasks. To place the head in the bracket: (Figure 3-5 &
Figure 3-6).
1. Place system in Pause or Idle state.
2. Move the head to the Service Location (Operator Control
> Move Head/Stage > Move Head To Service
Location)
3. Open the Top Door and Hood (Operator Control >
Unlock Door).
4. Loosen the two head mounting plate retaining screws.
NOTE: The retaining screws are ‘captured’. They should not
be unscrewed from the head.
5. Place the head into the head maintenance bracket and secure
the head with the head mounting plate retaining screws.
NOTE: When the head is in the maintenance bracket, clean
out the head tray (Figure 3-7).

Head Moved to
Service Location

Head Maintenance Bracket

Figure 3-6: Location of Head Maintenance Bracket

Head Tray

Figure 3-7: Head Tray

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FORTUS 360mc/400mc and FDM 360mc/400mc User Guide

Modeling Materials and Tips

Materials Materials Used
The 400mc system can use high strength polycarbonate material
(PC); ABS-M30 or ABS-M30i used with SR-20 or SR-30 water
soluble supports; ABS-ESD7 used with SR-30 water soluble
support, Translucent ABSi, Ultem* 9085, which is certified for use
on commercial aircraft, and Polyphenylsulfone (PPSF), which has
the highest heat and chemical resistance. SR-30 is ductile and
dissolves up to three times faster than SR-20. Table 3-1 shows the
material build temperatures.The 360mc system uses ABS-M30,
PC-ABS, and PC material.
Materials Compatibility
System/Material compatibility can be found in “Tip Compatibility &
Selection”. Materials available depend on options purchased with
the system. See “Available Options” on page iii for material options
available to the 360mc and 400mc systems.
Table 3-1: Material Build Temperatures
Material Maximum Maximum Oven
Extrusion Temp. Temp.
ABSi 330° C (626° F) 85° C (185° F)
ABS-M30
320° C (609° F) 95° C (203° F)
ABS-M30i
ABS-ESD7 320° C (609° F) 95° C (203° F)
PC-ABS 330° C (626° F) 110° C (230° F)
PC
365° C (689° F) 145° C (293° F)
PC-ISO
Ultem* 9085 400° C (752° F) 190° C (374° F)
PPSF 415° C (779° F) 225° C (437° F)
NOTE: All materials use the same canister type. Extrusion and oven
temperatures are automatically set by the modeler.

Liquefier Liquefier Tips and Slice Heights

Tips Two types of liquefier tips are available. Standard tip tips are used
for all modeling materials and for Break-Away Supports (BASS) ma-
terials and soluble tips are used for soluble support materials. When
modeling with materials that use soluble release support material
(SR), use the T12SR20 or T12SR30 tip for the support material.
• There are seven tips available: T10, T12, T12SR20, T12SR30,
T12SR30, T16, and T20.
• Tips are a replaceable consumable item. To change tips, see
“Changing Tips or Material Type” on page 4-21.
• Tips must be changed when the material type is changed.

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 FORTUS 360mc/400mc and FDM 360/400mc User Guide

Tip Compatibility & Selection

Table 3-2 shows the available material and tips.
Table 3-3 lists the slice heights for the three model tips.
Table 3-4 provides approximate Tip Life - based upon the amount of
material used.
• The system tracks tip use and automatically prompts you,
through the user interface, when a tip should be replaced. Worn
tips are prone to clogs and reduce part quality. See “Odometer
Status” on page 4-33 for more information on viewing tip use
status.
• When changing tips, the system will guide you through resetting
the tip odometers from the display panel.
If building with ABS-M30/M30i, you can use either SR-20 or SR-
30 support material.
If building with ABS-ESD7, you can use SR-30.
If using SR-20 material, use T12SR20 tip only (previously called
a T12SR tip).
If using SR-30 material, use T12SR30 tip only.
If using SR-100 material, use T12SR-100 tip only.
The standard tip is used for Break-Away Supports (BASS) and mod-
el material. See “Tip Identification” on page 3-10 for more informa-
tion.
Table 3-2: Available Tips
Model Material Model Tip Support Material Support Tip
ABSi T10, T12,T16, T20 SR-20 T12SR20
ABS-M30 SR-20 T12SR20
T10, T12,T16, T20
ABS-M30i SR-30 T12SR30
ABS-ESD7 T12, T16 SR-30 T12SR30
PC-ABS T10, T12,T16, T20 SR-20 T12SR20
PC T10, T12,T16 SR-100 T12SR-100
PC
T12 PC_S T12
PC-IS0
PC/PC-IS0 T16, T20 PC_S T16
Ultem* 9085 T16 ULT_S T16
PPSF T16, T20 PPSF_S T16

Table 3-3: Slice Height

Model Tip Slice Height
T10 0.005 in. (0.127 mm)
T12 0.007 in. (0.178 mm)
T16 0.010 in. (0.254 mm)
T20 0.013 in. (0.330 mm)

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FORTUS 360mc/400mc and FDM 360mc/400mc User Guide

Table 3-4: Tip Life

Model Tip Lifeb Support Tip Lifeb
Modela Model cu. cu. Support cu. cu.
Material Tip in. cm. Canisters Tip in. cm. Canisters
ABSi T10 620 10160 6.5 T12SR20 270 4420 3.0
ABSi T12 770 12620 8.5 T12SR20 550 9010 6.0
ABSi T16 920 15080 10.0 T12SR20 640 10550 7.0
ABSi T20 920 15080 10.0 T12SR20 640 10550 7.0
ABS-M30 T12SR20
T10 620 10160 6.5 270 4420 3.0
ABS-M30i T12SR30
ABS-M30 T12SR20
T12 770 12620 8.5 550 9010 6.0
ABS-M30i T12SR30
ABS-M30 T12SR20
T16 920 15080 10.0 640 10550 7.0
ABS-M30i T12SR30
ABS-M30 T12SR20
T20 920 15080 10.0 640 10550 7.0
ABS-M30i T12SR30
ABS-ESD7 T12 770 12620 8.5 T12SR30 550 9010 6.0
ABS-ESD7 T16 920 15080 10.0 T12SR30 640 10550 7.0
PC T10 620 10160 6.67 T12S-100 270 4420 3.0
T12 370 6030 4.0
PC T12 740 12060 8.0
T12SR-100 550 9010 5.95
T16 460 7540 5.0
PC T16 830 13570 9.0
T12SR100 644 10553 6.98
PC-ISO T12 740 12060 8.0 T12 370 6030 4.0
PC-ISO T16 830 13570 9.0 T16 460 7540 5.0
PC-ISO T20 830 13570 9.0 T16 460 7540 5.0
Ultem* 9085 T16 550 9010 6.0 T16 460 7540 5.0
PPSF T16 180 3010 2.0 T16 180 3010 2.0
PPSF T20 180 3010 2.0 T16 180 3010 2.0

a. ABS-M30/M30i model materials can use SR-20 or SR -30 support materials. Use the T12SR20 tip for
SR-20 material (regardless of model tip size) and use the T12SR30 tip for SR-30 material (regardless
of model tip size).
PC-ABS and ABSi model material requires the use of SR-20 support material & the T12SR20 support
tip (regardless of model tip size).
PC model material uses PC_S support material. Support tip matches model tip size for T16 and T12.
PC T20 uses a T16 support tip.
Ultem* 9085 model material uses ULT_S support material.
PPSF model material uses PPSF_S support material.Support tip size matches model tip size.

b. Tip Life is directly related to the amount of material that passes through the tip. The amounts
listed above are approximates of how much material will pass through a tip before the tip will
need to be replaced. Because other factors can affect tip life, the material amounts are only
approximates.

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 FORTUS 360mc/400mc and FDM 360/400mc User Guide

Tip Identification
(Figure 3-8)

All model and The Soluble

support tips are Release support
interchangeable - tip is shorter than
EXCEPT for the the standard tips.
Soluble Release
support tip. Soluble Release
support tip is
Tip Size is imprinted with
imprinted on top- T12SR on top-
side of plate side of plate.
(T10, T12, T16,
T20).

Figure 3-8: Tip Identification

Oven Bay
Oven Door The Oven Assembly (also called the Oven Bay) includes the oven
door and everything that you see through the front door glass. The
bay is where parts are built. The oven door uses a continuous
solenoid. The Unlock Hood/Door command will release the solenoid
allowing you to open the door.
1. From the Main Menu select Operator Control and press
ENTER

Build Job.. | *Tips: Model T16

>Operator Control.. | * Support T16
Modeler Status..
Maintenance..

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FORTUS 360mc/400mc and FDM 360mc/400mc User Guide

2. Select Unlock Door and press ENTER

NOTE: This command is only available while the system is
paused or in an idle state. You do not have access to
this command while the gantry is moving.

>Unlock Door <E> | Calibrate..

Load/Unload Matl.. | Temp Control..
Change Tips/Matl.. | Move Head/Stage..

3. If the temperature is high, a warning screen may appear. Press

ENTER again to unlock the door.
NOTE: Once any door is unlocked and/or opened, system
operation cannot be resumed. Additionally, a manual
move command cannot be sent until all doors are
closed. When all doors are closed, the solenoids
reactivate and you can resume operation.

Oven OVEN LIGHTS ARE HOT! DO NOT TOUCH

Components WITHOUT WEARING APPROVED SAFETY
GLOVES.
Oven Lamps
There are two incandescent oven lamps mounted in the two front
upper corners of the oven. The lamps are rated at 240 volts and 40
watts. There is a lamp (light) switch on the keypad, which you can
use to manually turn the light ON or OFF.(Figure 3-9)

Figure 3-9: Oven Lamp

The Platen
The platen is the surface on which parts are built. A plastic build
sheet is held to the 17” x 15” aluminum platen by the vacuum
source. The platen has a waffle pattern machined into the top sur-
face. This allows vacuum to pull across the entire surface. A silicone
rubber o-ring, that runs around the perimeter of the platen, helps
seal the build sheet to the platen.
A debris screen (not a customer removal part) is placed across the
vacuum port, located at the center of the platen, to prevent material
particles from entering the vacuum lines.

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 FORTUS 360mc/400mc and FDM 360/400mc User Guide

The platen is mounted to the Z stage cross beams with three adjust-
ment screws. This allows the platen to be leveled. The tip sensor is
used when performing a Auto tip-to-tip calibration.

Vacuum Port and Tip Sensor

Debris Screen

Silicone O-Ring

Figure 3-10: Platen Components

Tip Cleaning Assembly

The Tip Cleaning Assembly is located to the front, right side of the
oven. The assembly consists of two flicker/brush assemblies (1 for
each tip) and a debris chute. The flicker/brush assemblies keep the
liquefier tips free of debris and material buildup. The debris chute
directs debris into the material waste basket (purge bucket) located
in the canister bay compartment.

Figure 3-11: Tip Cleaning Assembly

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FORTUS 360mc/400mc and FDM 360mc/400mc User Guide

Z Stage The Z stage assembly moves the platen up or down. This is

accomplished with two belt driven lead screws - accessed by
removing the upper right and upper left panels (see “Access Doors
and Panels” on page 3-2). The majority of the left and right Z stage
assemblies are mounted outside of the oven to keep them away
from heat. (Figure 3-12)

Lead
Screw

Guide
Rods Tip Sensor

Bearings

Z Stage
Servo Motor
Platen & Build Sheet
Drive Belt

Figure 3-12: Z Stage and Oven Components

• The platen and build sheet - provide the build surface.

Replace the build sheet every time you build a new part.
• The tip sensor - located on the right side of the platen. It is used
to calibrate the model and support tip in the Z axis when tips are
changed.
• Lead Screws, Guide Rods, & Bearings - located on both
sides of the oven. They provide the structure for moving the
platen up and down.
• Z Stage Servo Motor - mounted beneath the oven. It provides
the power to move the platen up and down.
• Drive Belt - located beneath the oven and synchronizes the
platen movement on both sides of the oven.

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 FORTUS 360mc/400mc and FDM 360/400mc User Guide

Canister Bay
Accessing The canister bays are accessed by opening the canister bay door
the Bays on the front of the system (Figure 3-13). The canister bay door is not
a part of the door safety interlock system and, therefore, can be
opened during system operation.

Vacuum
Canister Canister Drive Gauge
LEDs Levers
Air Pressure
Gauge

Purge Waste
Bucket

Model Material Support Material

Canister Canister

Figure 3-13: Canister Bay Components

(Shown with 4 operable bays - Large Oven Option)

Canister Bay 1. The Canister Bay

Components A. The standard 360mc/400mc system has two operating
material bays - 1 model and 1 support.
• An optional four bay upgrade (large oven option) is
available for the system and can be added before or
after system installation.
B. For 2 bay systems, the middle two bays are operating
bays.
• The middle left bay holds modeling material; the
middle right bay holds support material.
• The two end bays can be used for canister storage.

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FORTUS 360mc/400mc and FDM 360mc/400mc User Guide

C. For four bay systems, all 4 bays are also operating bays.
NOTE: Auto Changeover capability is included with the 4-
bay option - automatically loading a second
canister during a build when the first canister runs
out of material (see “Canister Auto Change-over”
on page 4-19).
• The left two bays holds modeling material; the right
two bays holds support material.
D. While building, two canisters will be active. An active
canister has material filament loaded to the liquefiers
(steady green LED).
• On four bay systems, you can replace inactive
canisters without pausing the system.
2. Canister Drive Block and Drive Lever
A. Each individual canister bay has a material drive block and
a drive lever (Figure 3-14).
B. The drive block feeds the filament from the canisters to the
liquefiers.
• The drive block is located above the canister and
contains a small DC motor which drives the filament up
to the liquefiers.
• The drive block is spring loaded and moves up and
down on guide pins. The spring provides positive
pressure for the drive block against the top of the
material canister.
• The drive block contains a material sensor. The sensor
is used to communicate to the system when material is
available to be loaded to the liquefiers.
C. The drive lever is used to engage (and disengage) the
drive block with the canister.

Drive Block

Drive Lever

Figure 3-14: Drive Block Lever

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 FORTUS 360mc/400mc and FDM 360/400mc User Guide

3. LED Indicators
There is one colored LED light above each canister. The LED
indicates the canister condition for each bay (Figure 3-13):
• Green – Steady. Material filament has been loaded into the
liquefiers. You cannot remove the canister when the LED is
a steady green.
• Green – Flashing (Ready state). Filament has been fed
into the canister drive block but is not loaded into the
liquefiers. You can unload canisters if necessary.
• Red – Steady. The canister is empty. You can unload the
canister if necessary.
• Red – Flashing. The canister has a load failure or a smart-
spool-chip
read/write failure. You can unload canisters if necessary.
• Off. No canister is present, or the canister is present but
the filament has not been fed into the canister drive block.

SmartSpool 1. The 360mc/400mc uses the SmartSpool system to give you

System canister information. This allows you to manage material
resources, and maximize part build strategies for long,
unattended part builds.
2. Each canister contains an encoded chip (Figure 3-15) that
tracks the status of the canister material. Canister information
is reported to the system and displayed on the user panel.
A. The system user display provides basic canister
information.
• Type of material.
• Estimated amount of material remaining.
B. The system user display prompts you if one of the material
canisters is not in a ‘ready state’ (flashing green LED).
C. When you choose to build a CMB file (see “Sending a Part
to the Modeler” on page 5-6), the system compares stored
information within the CMB file to the canister information.
(1) The CMB file material type is compared to the system
canister material type. If the materials do not match,
the user display prompts you to change the system
materials to the appropriate type.
• You can choose to ‘Continue’ the build with the mis-
matched material type, but part build quality will be
unpredictable.

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FORTUS 360mc/400mc and FDM 360mc/400mc User Guide

(2) The CMB file contains an estimate of the material

amounts (model and support) required for the part
build. The estimate is compared to the amount of
material in each canister. If there is not enough
material available to finish the part, you are given an
option to change canisters before initiating the build.
(3) Examples of canister related prompts:
NOTE: A specific prompt will only be displayed if that
issue is detected.
NOTE: Select the prompt to perform the action (see
“Build Job Warnings” on page 4-8).
• Need Both (or ‘4’*) Canisters Present..
(* on 4-bay system)
• Change Model Canister to PC
• Need More Model Mat’l (0009.4 more)
• Change Support Canister to PC_S
• Need More Support Mat’l (0013.2 more)
• Continue...

Encoded Chip
(SmartSpool
Circuit)

Figure 3-15: SmartSpool Canister

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 FORTUS 360mc/400mc and FDM 360/400mc User Guide

Vacuum and Air Dryer Systems

On Board 1. The vacuum pump generates the vacuum used to hold the
Vacuum build sheet to the platen. The amount of vacuum generated by
System the pump can be read on the vacuum gauge located above the
purge waste bucket.
2. The vacuum system also contains an in-line vacuum filter (to
remove debris from the vacuum system - see “Clean the
Vacuum System In-Line Filter and Jar” on page 7-7) - and a
vacuum switch (which prevents the system from operating if
vacuum is not present).
• For external air, vacuum is provided by an internal vacuum
generator.

On Board Air 1. The material drying system (Figure 3-16) is designed to help
Dryer keep loaded material filament dry. An air compressor is used to
System force dry air through the filament tubes. The compressed air is
pushed through a regenerating dryer where the air is dried to -
40° F dew point. The dried air is diverted between two dryer
elements every 30 seconds.
2. The pressure and flow of the dried, compressed air is
controlled by a pressure regulator and a separate air flow
meter. A pressure gauge in the canister bay displays air dryer
system pressure - we recommend a setting of 36-40 psi.
Captured moisture and debris are exhausted out the bottom of
the system.
• For external air, pressure is provided by an external air source.
Air Pressure
Gauge

Compressor

Dryer System
Air Flow Meter

Drain

Pressure Relief/
Adjustment
Valve Air Filtration (water vapor, particle)

Figure 3-16: Material Drying System (On Board Air Only)

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Chapter 4
Operating the System

Basic User Interface and Operations

The Operator Control Panel consists of a four-line by 40 character
display with keypad. The panel is located on the front right face of
the system. The Operator Control Panel is easy to use. All user
interface is menu driven.

Display
Screen Power Up
Button

Keypad Power Down

Button

Figure 4-1: Operator Panel

The operator control panel (Figure 4-1) allows you to:

• Access material loading and unloading functions along with
access to calibration.
• Open the oven door, top door, and hood.
• Monitor system status.
• Monitor material status (type loaded and amount).
• Monitor job status (number of hours completed, number of
hours total, current build height and total build height, and the
name of job currently being built).
• Turn system power ON or OFF.
• Access network configuration.
• Access the job queue.
• Access the sample job queue.
 FORTUS 360mc/400mc and 360mc/400mc User Guide

Using the The Operator Control Panel has the following keypad buttons
Keypad (Figure 4-2):

Figure 4-2: Keypad Buttons

Button Description
MENU Takes you up one level in the menu directory, un-
less stated otherwise. It is also used to take you out
of the Help system.
Up Arrow Moves the cursor up one line in the display each
time it is pressed.
Down Arrow Moves the cursor down one line in the display each
time it is pressed.
ENTER Activates the selection indicated on the display.
ESCAPE Takes you back to the Main Menu, unless stated
otherwise.
LIGHT Toggles the Oven Light ON and OFF.
PAUSE Pauses the current build job. To Pause, hold button
in for 2-3 seconds. Use the Resume Build com-
mand to resume build.
HELP Displays Help information for the current menu.
Dot <.> Shows details of the current job selected in the
queue. Available only when job queue is being
viewed. (When in detail view, use arrow keys to
display other jobs in queue.)
Toggles between all sample jobs and only jobs for
the current system configuration.
DEL Deletes entered characters, jobs in the job queue,
and jobs in the sample queue.
1-9 In addition to entering the numbers 1 through 9, the
number keys perform the following actions:
1 Moves a job to the top of the queue. Available only
when job queue is being viewed.
2, 4, 6, 8 Move the axes: <4> (X left), <6> (X right)
<2> (Y back), <8> (Y front).

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FORTUS 360mc/400mc and FDM 360mc/400mc User Guide

Button Description
3, 9 Move the Z stage: <3> (Z up), <9> (Z down).
9 Copies the selected job to the sample queue. Avail-
able only when job queue is being viewed.

Screen The following symbols are used in the menu displays.

Symbols
Symbol Description
<E> Push ENTER to execute the command line. (The
cursor “>” must be on the same line.)
<E>.. Push ENTER to execute command line. Also push-
es you into another menu.
".." Tells you that this line is a menu change. It implies
that you may return without executing a command.
":" Indicates that this command line value changes.
"=" Value displayed in the command line is user
changeable.
"*" Indicates that this is a comment line. (Symbol is
shown at beginning of line.)
(!) Displayed at the end of a line in the job queue or
sample queue. Indicates insufficient material avail-
able; wrong type of material loaded; or wrong tip in-
stalled. Select line and press <.> (Dot key) to show
details.
"!!" Displayed at start of Warning message.
C Temperatures are displayed in Celsius only.

Powering Up 1. Turn the system ON by pressing the flashing green button

the System (Figure 4-1).
• The Power up message is displayed.
2. If there is a completed part in the system, select Unlock Door
<E>, and remove the part from the system. Install a new build
sheet and close the door.
3. Verify that the air pressure gauge (located in the canister bay)
reads 36-40 psi. (External air should be 48-52 psi.)
4. Select AutoHome XYZ and press ENTER.

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 FORTUS 360mc/400mc and 360mc/400mc User Guide

• The system will find the home position for the X, Y, and Z
axes. This must be done before any parts can be built.
5. If the system has been powered down long enough for the
oven to cool, allow the oven to oven to heat and stabilize for at
least four hours before performing system calibrations or part
build.

Powering DUE TO THE UPS, HIGH VOLTAGE IS

Down the PRESENT IN THE SYSTEM WHEN THE
System POWER CORD IS UNPLUGGED.
DO NOT TURN THE BLOWERS OFF
PRIOR TO THE FIVE MINUTE TIME-OUT
OR DAMAGE TO THE SYSTEM MAY
OCCUR.
To power down the system, press the red button (Figure 4-1).
• The oven lights go off.
• After a couple minutes, a series of shutdown messages flash on
the screen.
• The screen will show: It is now safe to turn off your
system.
• After a few minutes, the green light on the panel starts to flash.
NOTE: If you unplug the system, the head and oven blowers
on the system will continue to operate off the UPS for
approximately five minutes. The only way to turn the
blowers off is to turn the UPS off.
NOTE: Always wait a minimum of five minutes before
powering the system ON again.

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FORTUS 360mc/400mc and FDM 360mc/400mc User Guide

Basic Job Build Tasks

Before a Job To build a job, you must send the job file to the modeler from the
Build Insight application installed on your workstation. Jobs are sent in a
CMB format and placed in the job queue (stored on the system hard
drive). The header of the CMB file contains the processed job’s
basic information (material type, approximate material amount
required for build, tip size, etc.). This information is used to verify job
compatibility with the system setup.
For information about how to use Insight, see “Operating Insight” on
page 5-1.
For detail about how the system uses file information see
“SmartSpool System” on page 3-16.
1. Prepare the system:
A. Power up the system.
B. Install a new build sheet.
WEAR PROPER SAFETY EQUIPMENT
WHEN HANDLING ITEMS INSIDE THE
OVEN. SURFACES IN THE BUILD
CHAMBER CAN BE VERY HOT.
1) Remove the plastic wrap from both sides of a new build
sheet.
NOTE: Always use a new build sheet when building a
job. The build sheet is intended for one-time
use. Do not turn a build sheet over and place it
on the platen. Material residue on the sheet
can adhere to the platen or interfere with the
build sheet vacuum.
NOTE: Using build sheets not provided by Stratasys
may impact part quality and system reliability.
NOTE: ABS and PC parts use a clear build sheet.
PPSF and Ultem* 9085 parts use an amber-
colored build sheet.
2) Set the build sheet on the platen.
• Make sure the sheet overlaps the rubber o-ring
equally on all sides and the sheet is against the
back stops.
• If the oven is hot, the build sheet will curl when
placed on the platen. As the build sheet warms up,
it will flatten and adhere to the platen. Some
adjustment of the sheet may be necessary to seal
it against the platen.

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 FORTUS 360mc/400mc and 360mc/400mc User Guide

3) Check the vacuum gauge (located in the canister bay).

• Vacuum should read -15 Hg or higher (more
negative) before building a part.
• The system should attain this level of vacuum
within about five minutes.
C. If new tips have been installed, run “Auto Z Stage Zero
Calibration” on page 6-1 and an “Auto Tip-to-Tip
Calibration (AutoCal Tip Offset)” on page 6-2.
D. Make sure the active model and support canister bays
have filament loaded to the head (steady green LED).
E. Make sure the loaded filament matches the material
requirements of the CMB file. Change material type if
necessary (see “Material, Canisters, and Liquefier Tips” on
page 4-12).
NOTE: The display screen warns you if there is a material
mis-match.
F. Make sure that the tip cleaning brush and tips are clean.
G. Empty the purge bucket.
H. If you are using Auto-Cool Down or Energy Saver, or if the
material type has changed, allow the oven to heat and
stabilize for at least four hours.
2. Modify modeler options:
A. Display units - choose inches or metric. See “Display
Units” on page 4-31 for more information.
B. User Placement on Platen - allows you to choose the part
build location.
See “Part Build Location” on page 4-31 for more
information.
C. Choose a temperature control option. See “Oven
Temperature Control” on page 4-36 for more information.

Select a Job 1. From the Main Menu select Build Job and press ENTER.
to Build
>Build Job.. |*Tips: Model T16
Operator Control.. |* Support T16
Modeler Status..
Maintenance..

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FORTUS 360mc/400mc and FDM 360mc/400mc User Guide

2. Select one of job build options:

>Build Next Job: motor housing <E>

Build Last Job: rotor <E>
Show Job Queue.. (6 Jobs)
Show Sample Job Queue..

A. Build Next Job

• Selects the first job in the job queue for build.
B. Build Last Job - builds the last job completed.
• The previous job built by the system will be selected
for build.
• If a previous job does not exist, the screen will show
No Previous Job.
C. Show Job Queue
• The job queue is displayed.
• Position the cursor in front of a specific job in the
queue.
• Press ENTER to select the job for build.
• For more information on the job queue, see “Working
with the Job Queues” on page 4-29.
D. Show Sample Job Queue
• The sample job queue is displayed.
• Position the cursor in front of a specific job in the
sample job queue.
• Press ENTER to select the job for build.
• For more information on the sample job queue, see
“Working with the Job Queues” on page 4-29.
3. If User Placement on Platen is set to NO (system
default), the part build will initiate (an Auto Z Stage Zero may
be performed depending upon modeler status or settings).
4. If User Placement on Platen is set to YES, you are
offered the following choices:
NOTE: For more information about User Placement on
Platen see “Display Units” on page 4-31.

>Locate Part Start..

Demo Bounding Box
Continue..

A. Select Demo Bounding Box or Locate Part Start to

view or change the part build start location.
B. Select Continue.. to initiate the part build.

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 FORTUS 360mc/400mc and 360mc/400mc User Guide

Build Job If the system detects an issue that may affect a job build, it displays
Warnings one of the following warnings:
A. Head has been changed. Consider tip
calibration
• Indicates a new head has been installed.
• Run and verify a calibration part before building jobs.
See “XY and Z Tip Offset - Manual Start” on page 6-11.
B. Change Model (or Support) Canister to ABS (or
other material)..
• Indicates a mis-match between loaded material and
material for which the part (CMB) file was processed.
• Replace the flagged material canister with proper type.
C. Need More Model (or Support) Mat’l (9.1
more)..
• The total available material is less than the estimated
amount for the part (CMB file).
• If the system runs out of material before part
completion, system will pause the build until material is
added.
• Replace flagged material canister.
D. Need both (or 4 for 4-bay system) canisters
present..
• Indicates that at least one operating canister bay does
not have material loaded to the Ready mode (flashing
green LED)
• System operation will not be significantly compromised
by this condition. The air-dryer circuit performs more
efficiently when all operable bays are Ready.
• Install canisters to the Ready mode for all operating
canister bays.
E. Replace Model (or Support) tip with T12..
• Indicates a mis-match between installed tip and tip for
which the part (CMB) file was processed.
• Install the correct tip.

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FORTUS 360mc/400mc and FDM 360mc/400mc User Guide

F. Replace Worn Model (or Support) Tip..

• The system tracks the amount of material extruded
through a tip. You will receive this prompt when tip
performance may start to become compromised. (Tip-
life prediction is an estimated value. Many factors
contribute to actual tip-life aside from amount of
material extruded. Actual tip-life may differ from
predicted tip-life.)
• Replace the flagged tip.
G. Model / Support Mat’l Incompatibility..
• Model and support materials are not of compatible
types.
• Load correct material.
H. Vacuum not present-Please check build sheet
• Vacuum is below minimum for system operation.
• Correct condition - often the result of a poorly
positioned build sheet.
I. Continue..
• You can choose to ignore the warning and ‘Continue’
the build, but part build quality will be unpredictable.
• A warning generated from a mis-match of model/
support compatibility or from low vacuum cannot be
bypassed.

Information The following information is displayed while building a job:

Available
During a * Job: motor housing (Building)
Build * Build Time: 0:01 hr of 0:02 hr
* ABS 0.1 in3 ABS_SS 0.1 Mode:Normal
> Modeler Status.. 0.010 of 0.950 in

• 1st line: The name of the build job.

• 2nd line: The elapsed time and total estimated build time -
displayed in hours and minutes.
• 3rd line: The material type and estimated total amount of
material for the build. The build mode is also
displayed.
• 4th line: The current height of the job and final Z height of the
job.
NOTE: Press ENTER to go to the System Status screen -
(see “System Status” on page 4-32).

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 FORTUS 360mc/400mc and 360mc/400mc User Guide

Pausing or 1. During a part build, the system can be paused:

Aborting a A. Automatically (canister runs out of material, failure
Job detected, etc.)
NOTE: If an automatic pause occurs, press the HELP key
to view the cause.
B. Manually - press and hold the PAUSE key on the operator
panel for 2 - 3 seconds.
2. When the system is directed to pause:
A. The current tool path is completed.
B. The Z stage is lowered slightly.
C. The head is parked.
D. The user display will change to indicate the paused
condition.

* Job: clip4 (Paused)

>Resume Build <E> | Abort Job..
Modeler Status.. | Auto Cool: OFF
Operator Control..

3. From Pause mode, you can make the following selections:

• Resume Build - the system resumes building the part. If
the oven door, top door, or top hood is open, or if vacuum
is not present, the screen will display Can’t Resume
(Help).
• Modeler Status - View the Job Status and Canister
Status.
• Operator Control - Unlock the door/hood, clean tips,
change materials (including load/unload and canister
removal/installation), move the head, or move the Z stage.
• Abort Job - Aborts the current job.
• Auto-Cool - The auto-cool down setting can be changed
for the current job only. See “Oven Temperature Control”
on page 4-36 for more information.

After a Job WEAR PROPER SAFETY EQUIPMENT

Build WHEN HANDLING ITEMS INSIDE THE
OVEN. SURFACES IN THE BUILD
CHAMBER CAN BE VERY HOT.
1. The system performs the following actions:
A. The Z stage is lowered and the head is parked.

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FORTUS 360mc/400mc and FDM 360mc/400mc User Guide

B. If Auto Cool-Down is ON the oven automatically cools to

the standby temperature. See “Oven Temperature Control”
on page 4-36 for more information.
C. The screen displays Done, and prompts you to remove the
part.
D. If the build has been terminated abnormally, press HELP to
list the reason for the termination.
2. Remove the part from the system.
NOTE: If Auto Cool-Down is active, allow the oven to cool to
the standby temperature before removing the part.
A. Open the oven door.
B. Push up on the edge of the build sheet to release the
vacuum grip.
DO NOT ATTEMPT TO REMOVE A PART
FROM THE BUILD SHEET WHILE THE
BUILD SHEET IS ON THE PLATEN.
DAMAGE TO THE PLATEN OR THE
PLATEN LEVEL MAY OCCUR.
C. Remove the build sheet from the platen.
USE EXTREME CARE WHEN CLEANING
THE PLATEN. IF USING A BRUSH, BRUSH
AWAY FROM THE VACUUM PORT IN THE
CENTER OF THE PLATFORM. IF DEBRIS
FALLS INTO THE VACUUM PORT, IT CAN
CAUSE A LOSS OF VACUUM,
RESULTING IN POOR ADHESION OF THE
BUILD SHEET DURING BUILDING.
D. Remove debris that may have fallen onto the platen - use a
vacuum or a soft brush.
3. Carefully peel the part from the build sheet.
• If the part does not peel easily, use the metal scraper
included in your Startup Kit to carefully pry the part from
the sheet.
• The build sheet is intended for one-time use. Do not turn a
build sheet over and place it on the platen. Material residue
on the sheet can adhere to the platen or interfere with the
build sheet vacuum.
4. Press ESCAPE to return to the Main Menu.
5. Remove supports from the completed part.

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 FORTUS 360mc/400mc and 360mc/400mc User Guide

Removing Supports
Breakaway PC material uses break-away supports, called BASS. This material
Support must be removed manually.
Material WEAR SAFETY GOGGLES AND LEATHER
GLOVES (PROVIDED IN STARTUP KIT)
WHEN REMOVING BREAKAWAY
SUPPORTS
Remove the support material carefully. The material should break
away with relative ease. If necessary, use needle nose pliers,
probes, an Exacto knife, or a pick to remove the supports. Use
special care for sections of the part that are fragile or thin.

Soluble Soluble Release support material is used with ABS-M30, ABS-

Release ESD7, and PC-ABS material. After building a part, you can remove
Support supports by using an Ultrasonic or Circulation tank containing a
Material solution of water and WaterWorks soluble solution.
For more information on WaterWorks, refer to the WaterWorks User
Guide located on Stratasys’ Customer Extranet.

Support See Appendix A: PPSF Materials User Guide for information about
Material for PPSF Materials.
PPSF Parts

Material, Canisters, and Liquefier Tips

Unloading NOTE: If you are changing to a different material type or changing
Material tips, follow the procedure outlined in “Changing Tips or
from the Material Type” on page 4-21.
Liquefier NOTE: Unloading filament from the liquefiers is done in the Idle or
Tips Paused mode only, not while building.
1. Make sure the system is in Pause or Idle mode.
2. From the Main Menu, select Operator Control and press
ENTER.

Build Job.. |*Tips: Model T16

>Operator Control.. |* Support T16
Modeler Status..
Maintenance..

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FORTUS 360mc/400mc and FDM 360mc/400mc User Guide

3. Select Load/Unload Mtl.. and press ENTER.

Unlock Door <E> | Calibrate..

>Load/Unload Mtl.. | Temp Control..
Change Tips/Mtl.. | Move Head/Stage..

4. Select Unload Material.. and press ENTER.

Load Material..
>Unload Material..
Material Status..
Unplug Tips..

5. Select the canister/material to be unload and press ENTER.

M1U:ABS 92.0 in3 (Ready)

>M2U:PC 91.6 in3 <E> (Loaded)
S1U:PC_S 92.3 in3 <E> (Loaded)
S2U:ABS_S 41.4 in3 (Ready)

• The head warms up to the unload temperature, and the

canister LED rapidly flashes green.
• The head drive motors and canister drive motor turn in
reverse. The material is pulled back from the head about 4-
6 inches (102-152 mm).
NOTE: For some materials (i.e., SR20), a tip purge is
performed before the material is unloaded from the
liquefier.
• The head temperature lowers to standby temperature and
the canister LED turns to a slower flashing green (same
flash rate as used to indicate canister Ready condition).
• The display will show *AtHead for the unloaded material.
6. Replace the canister. Refer to “Removing Canisters” on
page 4-14, “Canister Installation” on page 4-15, and “Handling/
Storing Canisters” on page 4-20.

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 FORTUS 360mc/400mc and 360mc/400mc User Guide

Removing 1. Removing an Empty Canister

Canisters A. Raise the drive block off the canister by lifting the drive
block lever.
B. Pull the canister out of the bay.
NOTE: Empty canisters have a small, unusable
volume of material remaining. The leftover
material allows manufacturing tolerances and
ensures that Auto Changeover works properly.
• There will be a piece of material, approximately 2
inches (50.8 mm) in length, that extends beyond the
filament exit hole. When removing an SR20 support
canister, this piece may break off as the canister is
removed. Make sure that the broken piece drops out of
the drive block. If necessary, remove the drive block
inlet to remove this piece of material.
2. Removing a Partially Used Canister
(refer to Figure 4-3 for referenced item numbers)
A. Unload filament from the liquefiers (see “Unloading
Material from the Liquefier Tips” on page 4-12).
B. After Unload Complete is displayed on the user panel,
open the canister thumbwheel door (item 3).
C. Re-insert the square foam gasket (item 7A) into the
thumbwheel door.
D. Close the thumbwheel door.
E. Raise the drive block off the canister by lifting the drive
block lever.
IMMEDIATELY PULL THE CANISTER
FROM THE BAY AFTER LIFTING THE
DRIVE BLOCK LEVER. A DELAY MAY
ALLOW FILAMENT TO BE FORCED
INTO THE CANISTER. IF FILAMENT IS
FORCED INTO CANISTER, CROSS
WINDING IS LIKELY, MAKING THE
ENTIRE CANISTER UNUSABLE.
F. Immediately pull the canister out of the bay (within ten
seconds of lifting the drive block lever).
1) When the drive block lever is raised, the drive block
motor runs in reverse and pulls material from the
system.

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FORTUS 360mc/400mc and FDM 360mc/400mc User Guide

DISCARD MATERIAL PULLED

FROM SYSTEM. DO NOT
ATTEMPT TO REWIND MATERIAL
IN CANISTER. IF FILAMENT IS
FORCED INTO CANISTER, CROSS
WINDING IS LIKELY, MAKING THE
ENTIRE CANISTER UNUSABLE.
2) The excess material accumulates in the empty drive
bay.
3) As the end of the filament exits the filament present
switch, the canister-drive motor stops.
G. Cut the filament flush with the top of the canister snout.
H. Remove the plastic plug from its storage location (item 6B)
and insert it into the filament outlet hole of the canister
snout (item 4 & 6A).
I. Pull remaining filament from the drive block and discard all
accumulated material in the drive bay.
J. To Install a Canister see “Canister Installation” on page 4-
15.

Canister 1. Install the Canister

Installation (refer to Figure 4-3 for referenced item numbers):
A. For new canisters, peel back the foil tape (item 1) on the
side of the canister.
B. Remove and discard the anti-rotation plug (item 2).
C. Reseal the canister hole with the reusable foil tape by
pressing it firmly against the canister to establish an airtight
seal
D. Pick up the canister by grasping the plastic snout (item 4).
E. Rest the canister on the edge of the bay - do not push the
canister fully into the bay.
DO NOT REMOVE THE PLASTIC CAP
UNTIL YOU ARE READY TO PRELOAD
THE FILAMENT INTO THE DRIVE
BLOCK.
F. Remove the plastic plug (6A) on top of the snout.
G. Snap the plastic plug into the storage slot (6B).

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 FORTUS 360mc/400mc and 360mc/400mc User Guide

H. For new canisters, prepare the filament (5) for loading:

1) Open the thumbwheel (3) door on the front of the
canister.
2) Cut the filament below its bend so that the filament end
is flush with the top filament outlet of the snout.
NOTE: The cut end of the filament must be
square.
3) Close the thumbwheel door (do not remove foam
center from gasket yet).
I. Push canister all the way into the canister bay.

4 5
3 6A
2

7A

6B

7B

Figure 4-3: Canister Installation

Key to Figure 4-3

Item Description Item Description
1 Foil Tape 6A Plastic Plug (sealing position)
2 Anti-Rotation Plug 6B Plastic Plug (stowed position)
3 Thumbwheel Door 7A Foam Gasket (sealing position)
4 Canister Snout 7B Foam Gasket (stowed position)
5 Filament

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FORTUS 360mc/400mc and FDM 360mc/400mc User Guide

J. Drop the filament drive block down onto the canister by

pulling out the canister drive lever. (Figure 4-4)
• Verify that the filament drive is aligned with the filament
exit.
• The LED is OFF at this point.
• After about five seconds, the SmartSpool chip is read
by the system and the drive block motor starts turning.
K. Perform “Preload Filament to the Drive Wheels” on page 4-
17.
Filament
Present
Switch

Drive Lever

Filament Drive Wheels

Filament Thumbwheel

Filament

Figure 4-4: Preloading Filament

2. Preload Filament to the Drive Wheels

A. Open the thumbwheel door.
B. Remove the square foam gasket on the inside of the
thumbwheel door. (Figure 4-3)
C. Stick the gasket onto the canister.
• The square foam gasket prevents the thumbwheel
from moving.
• The gasket must only be removed when the canister is
in the system.
• The gasket is re-used if the canister is to be stored.

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 FORTUS 360mc/400mc and 360mc/400mc User Guide

D. Feed the filament into the filament drive mechanism by

pressing in and down on the thumbwheel. (Figure 4-4)
E. Turn the wheel until you feel the filament drive motor pull
the filament.
• The filament needs to be advanced approximately 2
inches (50.8 mm) to reach the drive motor drive
wheels.
F. The system automatically completes the preloading of the
filament.
• The drive motor advances the filament until it contacts
the filament present switch.
• The drive motor stops, and the LED turns to green
flashing.
MAKE SURE THAT THE THUMBWHEEL
DOOR IS CLOSED AFTER FILAMENT
PRELOAD IS ACCOMPLISHED.
G. Close the thumbwheel door.
H. Load material to the head (see “Loading Material to the
Liquefier Tips” on page 4-18).

Loading NOTE: If you are changing to a different material type or changing

Material to tips, follow the procedure outlined in “Changing Tips or
the Liquefier Material Type” on page 4-21.
Tips NOTE: Loading filament to the liquefiers is done in the Idle or
Paused mode only, not while building.
IF THE MATERIAL TYPE IS CHANGED,
THE TIPS MUST BE CHANGED.
1. Make sure the system is in Pause or Idle mode.
2. From the Main Menu, select Operator Control and press
ENTER.

Build Job.. |*Tips: Model T16

>Operator Control.. |* Support T16
Modeler Status..
Maintenance..

3. Select Load/Unload Mtl.. and press ENTER.

Unlock Door <E> | Calibrate..

>Load/Unload Mtl.. | Temp Control..
Change Tips/Mtl.. | Move Head/Stage..

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FORTUS 360mc/400mc and FDM 360mc/400mc User Guide

4. Select Load Material.. and press ENTER.

>Load Material..
Unload Material..
Material Status..
Unplug Tips..

5. Select the material to be loaded and press ENTER. (The <E>

indicates the canisters that you can select.)
NOTE: Model and support materials must be compatible. If a
selected material is incompatible with a loaded
material, a material mis-match load error will occur.
The selected material will not be loaded.

>M1L:ABS 92.0 in3 <E> (Ready)

M2L:PC 91.6 in3 (Loaded)
S1L:PC_S 92.3 in3 (Loaded)
S2L:ABS_S 41.4 in3 <E> (Ready)

A. The head warms up to the material operating temperature

(Automatic - based on SmartSpool data). This step also
sets the oven temperature to the correct value for the
material being loaded.
B. The canister drive motor starts to push the filament to the
liquefier tips.
NOTE: For some materials (i.e., SR20) the order of steps
A and B is reversed.
C. When the filament reaches the head (takes 2 to 4
minutes), it enters the liquefier tip, and the tip purges a
small amount of material.
D. A successful load is indicated by a steady green LED. A
complete load and purge cycle should take less than five
minutes.

Canister NOTE: Included as part of the 4-bay system option. Not available
Auto with standard 2-bay system.
Change-over 1. Auto Changeover allows you to leave a long part build
unattended.
2. When an active canister becomes empty:
A. The system is paused and the canister drive automatically
withdraws residual material from the system.

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 FORTUS 360mc/400mc and 360mc/400mc User Guide

B. The full canister is pre-loaded, and then material is loaded

to the head. The build job is automatically resumed.
NOTE: If the material to be loaded is not the same as the
material it is replacing, a material mis-match load
error will occur. The auto changeover will not occur
and the system will enter Pause mode.
3. While the changeover is taking place, the user panel displays:

* Auto Changing Material*

* On Model Head *
Please Wait .........

• No user interaction is required.

• Auto Changeover takes about five minutes.
4. If you press the Pause key during an Auto Changeover, the
system will remain paused after the changeover is complete.
• You need to select Resume on the screen to continue
building.
5. If an error occurs during the Auto Changeover process, the
system will remain paused.
• Press the HELP key to determine the cause of the error.
• Once the error is resolved, select Resume on the screen to
continue the build job.

Handling/ HOW MATERIAL CANISTERS ARE

Storing HANDLED AND STORED HAS A DIRECT
Canisters IMPACT ON PART BUILD QUALITY. LIKE
MOST ENGINEERING PLASTICS, THE
FILAMENT WITHIN THE CANISTERS CAN
ABSORB MOISTURE. FILAMENT
MOISTURE CAUSES POOR MODEL
SURFACE QUALITY.
1. Each canister holds 92 in3 (1510 cc) of filament material. The
canister also contains desiccant material to absorb moisture.
2. A removable plastic cap and a thumbwheel door provide an
airtight seal to keep moisture from entering the canister while
stored.

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FORTUS 360mc/400mc and FDM 360mc/400mc User Guide

MAKE SURE THAT YOU INSERT THE

SQUARE FOAM GASKET UNDER THE
THUMBWHEEL DOOR AND PLACE THE
PLASTIC CAP OVER THE FILAMENT
OUTLET HOLE WHEN STORING A
CANISTER. IN LESS THAN ONE HOUR, IN
AN UNSEALED CANISTER, FILAMENT
CAN ABSORB ENOUGH MOISTURE TO
BECOME UNUSABLE.
3. If a canister containing material is removed from the system, or
remains in the system in a non-ready state (LED is OFF), it
should be stored as follows (refer to Figure 4-3 for referenced
item numbers):
NOTE: When the filament is in a ready or loaded state
(flashing green LED or steady green LED), and the
canister door is closed, the system air-dryer system
constantly purges moisture from the canister.
A. Open the thumbwheel door (item 3) and insert the square
foam gasket (item 7A) (stored on the canister - item 7B)
into its thumbwheel door location.
B. Close the thumbwheel door - make sure that it is
completely closed.
C. Remove the plastic cap from its stowed position (item 6B)
and insert it into the filament outlet hole of the canister
snout (item 4 & 6A).
D. Store canisters in an upright position, do not lay them flat.

Changing NOTE: If you are changing tips, or changing to a different material

Tips or type, the user interface has a menu selection that guides
Material you through the process.
Type IF THE MATERIAL TYPE IS CHANGED,
THE TIPS MUST BE CHANGED.
1. Clean the oven and the tip wipe assembly.
NOTE: Residue from lower temperature materials can melt
and drip onto higher temperature parts if cleaning is
neglected.
2. Inspect the tip wipe assembly (refer to “Clean/Inspect Tip Wipe
Assembly” on page 7-3).

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 FORTUS 360mc/400mc and 360mc/400mc User Guide

3. From the Main Menu select Operator Control and press

ENTER.

Build Job.. |*Tips: Model T16

>Operator Control.. |* Support T16
Modeler Status..
Maintenance..

4. Select Change Tips/Mtl.. and press ENTER.

• The Change Tips/Mtl. menu is designed to guide you
through the steps necessary to complete a material type
change, or a tip replacement procedure.
• Select each step sequentially, from top to bottom, within
each displayed menu screen.
• Skip steps only if they are not relative to the procedure
being accomplished (a tip may be changed without
changing material type; a material type change should
always be accompanied by a tip change).
• Some steps are not selectable - indicated by an *
preceding a number, i.e. *2, *3. They are provided as a
convenience to guide you through the procedure in the
appropriate sequence of steps.

Unlock Door <E> | Temp Control..

Load/Unload Mtl.. | Move Head/Stage..
>Change Tips/Mtl..
Calibrate..

5. Select Unload Model and Support.. and press ENTER.

>Unload Model and Support.. <E>

*2. Insert new canisters (if required)
*3. Install tips
Select Materials/Tips..

• The head warms up to the material operating temperature,

and the canister LED rapidly flashes green.
• Once the necessary temperature is reached, the head
drive motors and canister drive motor turn in reverse. The
material is pulled back from the head about 4-6 inches
(102-152 mm).
• The head temperature lowers to standby temperature and
the canister LED turns to a slower flashing green (same
flash rate as used to indicate canister Ready condition).

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FORTUS 360mc/400mc and FDM 360mc/400mc User Guide

6. If changing material type, follow the procedures outlined in

“Removing Canisters” on page 4-14 and “Canister Installation”
on page 4-15.
7. If the liquefier tips are to be changed:
ALWAYS USE AN APPROVED LADDER
OR STEP STOOL WHEN WORKING WITH
COMPONENTS UNDER THE TOP HOOD.
A. Open the top door and top hood.
B. Place the head in the head maintenance bracket (refer to
“Head Maintenance Bracket” on page 3-6).
C. Loosen the two captive screws that clamp each liquefier tip
in place. Remove the tips.

Liquefier
Clamp Screws

Figure 4-5: Liquefier Retaining Screws

D. Place the new liquefier tips in the head. Tighten the clamp
screws.
NOTE: Make sure the tips are fully inserted into heater
block before tightening the clamp screws (Figure 4-
6).
• See “Liquefier Tips and Slice Heights” on page 3-7 for
tip selection and material compatibility.

Make sure Tip is

fully inserted
into block.

Figure 4-6: Tip Installation

E. Remove the head from the maintenance bracket and place

it back in the gantry. Tighten the two captive screws - close
the top hood and top door.
NOTE: Make sure the filament tubes, umbilical cable, and
air hose are not tangled and are routed correctly.

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 FORTUS 360mc/400mc and 360mc/400mc User Guide

8. Choose Select Materials/Tips..

Unload Model and Support.. <E>

*2. Insert new canisters (if required)
*3. Install tips
>Select Materials/Tips..

A. Material information is displayed across the top line of the

display.
(1) *M - labels the first half of the line as model
information.
(2) The type of model material selected for loading to the
liquefier is shown.
(3) Between two brackets, ‘[ ]’, canister bay information is
provided.
‘|’ separates the individual bays.
NOTE: Selection of material for loading is made from
the Review Materials to Load.. menu.
• 2-bay systems display information for two bays; 4-
bay systems display information for four bays.
• R - indicates that the material canister is pre-loaded
and can be selected for loading to the liquefier.
• * - indicates that the material canister is pre-loaded
and is selected for loading to the liquefier. If a
material has been unloaded from the liquefier, but
the canister has not been removed (only the tip is
replaced), the material will still be at the head. By
default, this is the ‘selected’ canister for loading to
the liquefier - a * is shown on the display for this
bay.
• E - indicates that the installed canister is empty.
• If the bay does not have a canister, the space for
the bay information is left blank.
(4) The type of support material selected for loading to the
liquefier is shown.
(5) S* - labels the second half of the line as support
information.
*M PC [R | * | * | R ]PC_S S*
>Review Materials to Load..
Select Tips <E> T12 T12
Reset Tip Odometers..

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FORTUS 360mc/400mc and FDM 360mc/400mc User Guide

B. Three sequential menu items are available - Review

Materials to Load.., Select Tips, and Reset
Tip Odometers...
NOTE: It is recommended that you select each option
sequentially, from top to bottom, dependent upon
your needs (a tip may be changed without
changing material type; a material type change
should always be accompanied by a tip change).
NOTE: Because this sequence of menus always assumes
that a tip has been changed, a system calibration
must occur before part build can be accomplished.
Material load and system calibration are available
from the Reset Tip Odometers.. menu.
(1) Review Materials to Load... Material bay
canister information is displayed - type, amount
remaining, and status.
(a) To select a material, move your cursor to that line
and press ENTER. The canister status will be dis-
played to the far right of the screen.

>M1L:ABS 92.0 in3 <E> (Ready)

M2L:PC 91.6 in3 (*Ready)
S1L:PC_S 92.3 in3 (*Ready)
S2L:ABS_S 41.4 in3 (None.)

• (*AtHead)- indicates that the material is

loaded to the head, but not to the liquefier tip (if
material has been unloaded, but the canister
has not been removed from the bay, the
material backs out of the tip and remains in the
head). By default, this is the material selected
for loading to the tip. A different material type
cannot be selected for loading to that tip unless
the *AtHead material canister is removed from
the system (causing the material to empty from
the system).
• <E> (Ready) - indicates that the material is
pre-loaded and can be selected for loading to
the liquefier tip.
• (*Ready)- indicates that the material is the
current selection for loading to the liquefier tip.
• (None.)- indicates that a canister is installed,
but has not been pre-loaded to the canister bay
drive wheels.

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 FORTUS 360mc/400mc and 360mc/400mc User Guide

(b) Press MENU to return to the previous screen. Go

to the Select Tips menu.
NOTE: Selected materials will be loaded as a part
of the last item in this sequential menu - the
Reset Tip Odometers.. item.
(2) Select Tips
(a) Move the cursor to the Select Tips line.
THE MODELER CANNOT DETECT THE
TYPE OR SIZE OF INSTALLED TIPS. THE
OPERATOR MUST CORRECTLY SELECT
THE INSTALLED TIPS FROM THE
‘SELECT TIPS’ MENU. IF THE TIPS
SELECTED ON THE MENU DO NOT
MATCH THE INSTALLED TIPS, PART
QUALITY WILL BE AFFECTED AND
LIQUEFIER CLOGS WILL LIKELY OCCUR.
(b) Press ENTER to toggle through the available tips
until the display matches the tips installed in the
system.
NOTE: Only tips that are compatible with the
loaded material will be displayed.
(c) Go to the Reset Tip Odometers.. menu.
*M PC [R | * | * | R ] PC_S S*
Review Materials to Load..
Select Tips <E> T12 T12
>Reset Tip Odometers..

(3) Reset Tip Odometers..

>Reset Model in3 <E> 633.5 ()
Reset Supp. in3 <E> 182.7 ()
----------
Unlock Door <E>

(a) Move the cursor to the line of the tip that was re-
placed.
(b) Press Enter to reset the odometer to zero (0.0)
• If a tip is removed that may be re-installed at a
later time, before resetting the tip odometer,
record the displayed odometer reading. Store
the reading with the tip that was removed.
• If a used tip is installed for which previous
odometer information is available, enter the
stored reading of the used tip (use the number
keys and decimal (.) key), then press ENTER.

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FORTUS 360mc/400mc and FDM 360mc/400mc User Guide

(c) If the build sheet needs to be installed, select

Unlock Door, press Enter, and install a new
build sheet.
(d) Move the cursor to the third line of the Reset Tip
Odometers.. menu.
NOTE: The menu choice displayed on the third
line is dependent upon the part build
location chosen for the system. For more
information, see “Part Build Location” on
page 4-31.
i. If user placement is set to NO (system default
is NO), the third line will read: Load and
Calibrate..
• Press ENTER

Reset Model in3 <E> 633.5 ()

Reset Supp. in3 <E> 182.7 ()
>Load and Calibrate..
Unlock Door <E>

ii. If user placement is set to YES, the third line

will read: Select Calibration Part
Position..

Reset Model in3 <E> 633.5 ()

Reset Supp. in3 <E> 182.7 ()
>Select Calibration Part Position..
Unlock Door <E>

a Press ENTER.
b Make placement selections (Locate
Part Start.., Demo Bounding Box -
for more information see “Part Build
Location” on page 4-31.

Locate Part Start..

Demo Bounding Box <E>
>Load and Calibrate..

c Then select Load and Calibrate..

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 FORTUS 360mc/400mc and 360mc/400mc User Guide

(e) Selecting Load and Calibrate.. initiates a

sequence of automated system calibration and
material load.
i. The oven and oven temperature must
stabilize. Oven stabilization times for the
material you are running are listed in Table 4-
1.

* Waiting h:mm to stabilize *

** Actual 100 C Setpoint: 225 C **
>Unlock Door <E> | *
Calibrate Immediately <E>

Table 4-1: Oven Stabilization Times (in hours)

Material Type Being Installed
Current Oven
Temp. ABSi ABS-M30 ABS- PC-ABS PC PPSF
ESD7
Room temp. 4 4 4 4 4 8
ABS-M30, ABSi
--- --- -- 4 4 6
Auto Cool-Down
ABS-ESD7 -- -- -- 4 4 6
PC-ABS 4 4 4 --- 4 6
PC 4 4 4 4 --- 4
PPSF 6 6 6 6 4 ---

ii. The system performs Auto Z Stage Zero

calibration.
NOTE: If the Auto Z Stage Zero calibration
fails, you need to run “Manual Z Stage
Zero” on page 6-6. You then have to
navigate through the screens to get
back to this step.

* Calibration Activity *
Please Wait ...

iii. The system performs Auto Tip-to-Tip

Calibration.
NOTE: If the Auto Tip-to-Tip Calibration fails,
you can manually perform the
calibration (see page 6-9). You can
manually build the calibration job
shown on page 6-11

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FORTUS 360mc/400mc and FDM 360mc/400mc User Guide

* Tip to Tip Calibration Activity *

Please Wait...

iv. The system loads model and support material.

NOTE: If model or support loading fails,
manually load or unload the material
(page 4-12 and page 4-18). You then
have to walk through the screens to
get back to this step

*Loading. Please Wait...

* Current Setpoint
* Model : 234°C / 325°C
* Support : 234°C / 325°C

v. A calibration part is built.

NOTE: If the Calibration Job fails, you can
manually build the calibration job. See
“XY and Z Tip Offset - Manual Start” on
page 6-11.

*Job: Calibration Job (Building)

*Build Time: 0:04 hr of 0:08 hr
*PC 0.1 in3 PC_S 0.0
>Modeler Status.. 0.010 of 0.050 in

• Check the Calibration Job for tip offset

corrections. See “XY and Z Tip Offset
Calibration” on page 6-2 for more
information.

Working with the Job Queues

1. There are two, separate, job queues available on the 360mc/
400mc - the Job Queue; and the Sample Job Queue.
2. From the Main Menu select Build Job and press ENTER.

>Build Job.. |*Tips: Model T16

Operator Control.. |* Support T16
Modeler Status..
Maintenance..

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 FORTUS 360mc/400mc and 360mc/400mc User Guide

3. Select Show Job Queue, or Show Sample Job Queue, and

press ENTER.
NOTE: The total number of jobs currently in the queue is
displayed at the end of the line.

Build Next Job: motor housing <E>

Build Last Job: rotor <E>
>Show Job Queue.. (6 Jobs)
Show Sample Job Queue.. (jobs for cfg)
A. The Show Job Queue menu - contains files downloaded
from the Insight application on your PC workstation. (For
information on Insight, see “Operating Insight” on page 5-
1.)
• Up to four jobs can be viewed on the display panel.
• If the job queue contains more than four jobs, use the
arrow keys to scroll the display up or down through the
available jobs.
• Use the arrow keys to select a job in the queue.
• Press the Enter key to build a selected job.
• Press the <.> (dot) key to show the details of the
selected job.
• Press 1 to move a selected job to the top of the queue.
• Press DEL to delete a selected job from the queue.
• Press 9 to copy the job to the sample queue (job
queue only).
B. Show Sample Job Queue menu - contains files that are
helpful for testing the system. The 360mc/400mc comes
with several sample job files permanently installed on the
system. These files cannot be deleted (For the Sample Job
Queue the (DEL) key does not delete pre-installed sample
job files).
• Press the <.> (dot) key to toggle between all sample
jobs and only jobs for the current system configuration.
• Up to four jobs can be viewed on the display panel.
• Use the arrow keys to scroll up or down through the
available sample jobs, or to select a job in the sample
queue.
• Press the Enter key to build the selected job.
• Additional files can be stored in the sample job queue
from the standard job queue (press 9 to copy a job
from the standard job queue into the sample queue).
• User-added sample job files can be deleted by
pressing the DEL key.

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FORTUS 360mc/400mc and FDM 360mc/400mc User Guide

Change Modeler Default Values

Factory presets can be changed from the Modeler Default..
menu.
1. From the Main Menu select Maintenance and press ENTER.

Build Job.. |*Tips: Model T16

Operator Control.. |* Support T16
Modeler Status..
>Maintenance..
2. Select Modeler Default.. and press ENTER.

>Modeler Default..
Administration..
Reboot system..
Measure Flatness <E>

Display Select Display Units. Inches or metric can be selected (factory

Units setting is in inches)

> Display Units = in (Inches) <E>

User Placement on Platen: No

Part Build The part build location can be viewed or changed from the User
Location Placement on Platen menu (press ENTER to toggle between
YES and NO).
1. If User Placement is set to NO (default) - the part will build in
the center of the platen.
2. If User Placement is set to YES - the position of the front, left
corner of the bounding box (the imaginary box surrounding the
part - used by the modeler to define part placement on the
platen) can be viewed or changed from the following menu:
NOTE: This menu is displayed when a part is sent to build
(refer to “Select a Job to Build” on page 4-6).

>Locate Part Start..

Demo Bounding Box <E>
Continue..

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 FORTUS 360mc/400mc and 360mc/400mc User Guide

A. To change the start location, select Locate Part

Start.. and press ENTER.

* * * Use the 2, 4, 6, 8 Keys * * *

Press 1: Coarse Moves: 1.000 in
>Press 0: Fine Moves: 0.100 in
* * * Press ENTER to Set New XY Start * * *

NOTE: The up and down arrows have no effect when this

menu is displayed.
• Press the 2, 4, 6, or 8 key to move the head in the -y, -
x, +x or +y directions respectively.
• Press the 0 or 1 key to select Coarse or Fine
movement of the head.
• Press ENTER to select the current head position as
the new start location (front, left corner) for the next
part.
B. To view the current start location, select Demo Bounding
Box <E> and press ENTER. The head will move along the
bounding box outline of the current start location.
C. Select Continue.. and press ENTER to accept the
current start location.
• If user placement is YES, an Auto Z Stage Zero will be
done at each part start near the center of the bounding
box.
• If user placement is NO, an Auto Z Stage Zero will be
done near the center of the platen after powering on
the system.
• An Auto Z Stage Zero is also performed if the oven
temperature has been unstable during a six-hour time
period before a part is built.

System Status
The user interface can be used to display each of the following:
• Temperature Status
• Odometer Status
• Material Status
• System Software Version
• Other System Information

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FORTUS 360mc/400mc and FDM 360mc/400mc User Guide

Temperature To view the current and setpoint temperatures for the oven and
Status liquefiers:
1. From the Main Menu select Modeler Status and press
ENTER.

Build Job.. |*Tips: Model T16

Operator Control.. |* Support T16
>Modeler Status..
Maintenance..

2. Select Temperatures and press ENTER. The current and

setpoint temperatures are displayed

>Temperatures..
Material Status..
Tip Status..
Machine State

* Current Setpoint
* Oven:78° C / 80° C
* Model:198° C / 200° C
* Support:301° C / 300° C

Odometer The system tracks and displays the total amount of material
Status extruded through a liquefier tip since it was last replaced. To view
the tip odometers:
1. From the Main Menu select Modeler Status and press
ENTER.

Build Job.. |*Tips: Model T16

Operator Control.. |* Support T16
>Modeler Status..
Maintenance..

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 FORTUS 360mc/400mc and 360mc/400mc User Guide

2. Select Tip Status and press ENTER. The current status of

the tips is displayed.

Temperatures..
Material Status..
>Tip Status..
Machine State

* Mat’l amount
*Model tip : 13.0 in3
*Support tip : 54.0 in3
*Tips: Model <T16> Support <T16>..

Material You can find the current status of each material canister.
Status 1. From the Main Menu select Modeler Status and press
ENTER.

Build Job.. |*Tips: Model T16

Operator Control.. |* Support T16
>Modeler Status..
Maintenance..

2. Select Material Status and press ENTER. All active

canisters are shown..

Temperatures..
>Material Status..
Tip Status..
Machine State

** Model 1: PC 56.4 in3 (Loaded)

* Model 2: in3 (None)
** Support 1: PC_S 21.4 in3 (Loaded)
* Support 2: in3 (None)

Type of Remaining Status of each: None, Ready,

Material Volume Loaded, At Head, Empty,
Misloaded, No Read

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FORTUS 360mc/400mc and FDM 360mc/400mc User Guide

System The system can display the version of the software used to control
Software the modeler (this software is installed on the modeler hard drive, not
Version to be confused with Insight software installed on the workstation
PC).
1. From the Main Menu select Modeler Status and press
ENTER.

Build Job.. |*Tips: Model T16

Operator Control.. |* Support T16
>Modeler Status..
Maintenance..

2. Select Machine State.. and press ENTER. The the current

software version is displayed on the bottom line.

Temperatures..
Material Status..
Tip Status..
>Machine State

Sensor States..
System Status..
UPS Status..
>360mc/400mc v2.x.x

Sensor, Other available status displays:

System, or NOTE: The Envelope size and the materials that can be used on
UPS Status your system are listed under System Status.

1. From the Main Menu select Modeler Status and press

ENTER.

Build Job.. |*Tips: Model T16

Operator Control.. |* Support T16
>Modeler Status..
Maintenance..

2. Select Machine State.. and press ENTER.

Temperatures..
Material Status..
Tip Status..
>Machine State

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 FORTUS 360mc/400mc and 360mc/400mc User Guide

3. Select Sensor States.., System Status.., or UPS

Status.. Press ENTER.

Miscellaneous Operating Tasks

Oven The oven modeling temperature is determined by the loaded

Temperature material type. It is controlled by the system software and cannot be
Control modified. However, the operator does have control of some oven
temperature functions.
• Set Oven to Build Temp - The oven will heat to the system
controlled build temperature for the loaded material.
• Cool Down Oven to - The oven will cool to system controlled
standby temperature for the loaded material.
• Auto Cool Oven - The oven will cool incrementally until the
system controlled standby temperature is reached - this takes
about 30 minutes. This option acts as an energy saver when
PC, PC-ABS, or PPSF materials are being used. It also helps to
prevent part cracking when building large, thick parts with
PPSF. Auto-cool down can be set to After Next Job, After
Every Job, or OFF.
• After Next Job: After the next job is built and auto-
cooled, the auto-cool down mode will automatically reset to
OFF.
• After Every Job: After every job is built and auto-
cooled, the oven temperature will stay at the material’s
standby temperature.
• OFF: After every job is built, the oven temperature will stay
at the material’s build temperature.
To control oven temperature:
1. From the Main Menu select Operator Control and press
ENTER.

Build Job.. |*Tips: Model T16

>Operator Control.. |* Support T16
Modeler Status..
Maintenance..

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FORTUS 360mc/400mc and FDM 360mc/400mc User Guide

2. Select Temp Control and press ENTER.

Unlock Door <E> |>Temp Control..

Load/Unload Mtl.. | Move Head/Stage..
Change Tips/Mtl..
Calibrate..

3. Select one of the temperature parameters (as shown below)

and press ENTER.

Set Oven to Build Temp: 145° C <E>

Cool Down Oven to: 85° C <E>
>Auto Cool Oven: OFF <E>

Operator 1. Moving the Head to the Head Service Location (and

Control of Service Bracket)
Head and Z A. From the Main Menu select Operator Control and
Stage press ENTER.
Movement
Build Job.. |*Tips: Model T16
>Operator Control.. |* Support T16
Modeler Status..
Maintenance..

B. Select Move Head/Stage and press ENTER.

Unlock Door <E> | Calibrate..

Load/Unload Mtl.. | Temp Control..
Change Tips/Mtl.. |>Move Head/Stage..

C. Select Move Head to Service Location and press

ENTER.

>Move Head to Service Location <E>

Move Head to Center-Front Location <E>
Move Z Stage to Bottom <E>
Move Relative..

D. Open the hood door and hood lid.

E. Loosen the two #8 socket head cap screws on the head.
F. Place the head in the service bracket by aligning it with the
bracket pins.
G. Tighten one of the #8 socket head cap screws on the head.

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2. Moving the Z Stage to Bottom of Travel

A. From the Operator Control Panel, select Operator
Control and press ENTER.

Build Job.. |*Tips: Model T16

>Operator Control.. |* Support T16
Modeler Status..
Maintenance..

B. Select Move Head/Stage and press ENTER.

Unlock Door <E> | Calibrate..

Load/Unload Matl.. | Temp Control..
Change Tips/Matl.. |>Move Head/Stage..

C. Select Move Z Stage to Bottom and press ENTER.

Move Head to Service Location <E>

Move Head to Center-Front Location<E>
>Move Z Stage to Bottom <E>
Move Relative..

3. Incrementally Moving the Z Stage and Head

A. Set the amount of movement the Z Stage and Head will
move with each movement command.
1) From the Operator Control Panel, select Operator
Control and press ENTER.

Build Job.. |*Tips: Model T16

>Operator Control.. |* Support T16
Modeler Status..
Maintenance..

2) Select Move Head/Stage and press ENTER.

Unlock Door <E> | Calibrate..

Load/Unload Matl.. | Temp Control..
Change Tips/Matl.. |>Move Head/Stage..

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FORTUS 360mc/400mc and FDM 360mc/400mc User Guide

3) Select Move Relative and press ENTER.

Move Head to Service Location <E>

Move Head to Center-Front Location<E>
Move Z Stage to Bottom <E>
>Move Relative..

4) Select Set Distance and press ENTER.

• Press the ENTER to change the distance the Z
Stage and Head will move with each movement
command. Each time the ENTER key is depressed
the amount of movement will change. The available
distance options are: 0.001, 0.010, 0.100 and
1.000 inches (0.01, 0.10 and 1.0 and 10 mm).

>Set Distance= 0.100 in <E>

*Move Head: +X <6> -X<4> +Y <2> -Y <8>
*Move Z Stage: +Z <9> -Z <3>
*Current: X: 0.000 Y: 0.000 Z: 0.000

NOTE: The current position of the head and stage

are displayed on the last line. The current
values are based on the following
coordinate system. Z = 0.0 when the model
tip is on the build sheet, X = 0.0 on the left
side of the oven, and Y = 0.0 at the front of
the oven.
WHEN MOVING THE Z STAGE, BE
CAREFUL NOT TO RUN IT INTO THE
HEAD. WHEN THE Z STAGE GETS
CLOSE TO THE TOP, TOGGLE THE
SET DISTANCE TO 0.010 (0.254 MM)
OR 0.001 INCHES (0.0254 MM).
B. To move the Z Stage:
NOTE: Each time a number key is depressed, the Z
Stage will move the distance set in paragraph,
3.A
NOTE: Z Stage movement is relative to the current
position.
• Press <3> to move the Z Stage up.
• Press <9> to move the Z Stage down.

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 FORTUS 360mc/400mc and 360mc/400mc User Guide

C. To move the Head:

NOTE: Each time a number key is depressed, the
Head will move the distance set in paragraph,
3 A.
NOTE: Head movement is relative to the current
position.
• Press <4> to move the Head left.
• Press <6> to move the Head right.
• Press <2> to move the Head backward.
• Press <8> to move the Head forward

4-40
Chapter 5
Operating Insight

Getting Started with Insight

Starting To start Insight, select
Insight Start>Programs>Stratasys>InsightVxx>Insight.
You can also double-click on the Insight shortcut desktop, if it was
installed.

Opening an To open the file for the part you wish to build:
STL File 1. Click File>Open.
2. Select the directory that contains the file you wish to access.
3. Click on the file you wish to select with the left mouse button.
(Figure 5-1)

Figure 5-1: Opening an STL File

4. Click Open with the left mouse button.

• You can also open a file by double clicking on the file
name with the left mouse button.
 FORTUS 360mc/400mc and FDM 360mc/400mc User Guide

Modeler Setup - Insight

Configure The first step in preprocessing is to configure your modeler.
Your
Modeler 1. Click the Modeler button located in the Modeler Setup
window (right side of screen) of the Operations Panel. The
Configure Modeler dialog box opens. You can also access the
Modeler Setup window by selecting Modelers>Setup. (Figure
5-2)

FDM 400mc Large

Options
Icon

Cancel
Save
Changes
Settings

Figure 5-2: Configure the Modeler

2. Select your modeler from the Modeler Field.

3. Select a modeling material (the Support Material field is
automatically filled). See “Liquefier Tips” on page 3-7 for
modeler/tip compatibility.
4. Select a model tip size (the Support Tip field and the Slice
Height field is automatically filled in).

5-2
FORTUS 360mc/400mc and FDM 360mc/400mc User Guide

Part Build The second step in preprocessing a model is to choose the part
Parameters build parameters. The part build style will determine the type of fill
pattern used to build the part. The part interior style will determine
whether the interior of the part is solid or not. The support style will
determine the type of supports. (Figure 5-3)
1. Select a part fill style.
• Typically you will use the perimeter/rasters selection.
2. Select a part interior style.
• Solid - normal: will be stronger.
• Sparse: will build faster and use less material.
• Sparse - double dense: will build with twice the material for
a stronger part.
3. Select the Visible surfaces.
• Fine rasters may improve surface finish while reducing
build time on some geometries.
4. Select a Support style.

FDM 400mc Large

ABS-M30
SR20

Basic

Figure 5-3: Modeler Setup

5-3
 FORTUS 360mc/400mc and FDM 360mc/400mc User Guide

Preparing the Model - Insight

Orienting the The modeling build envelope box displayed in Insight indicates the
Part in the size of the part relative to the build envelope inside the 360mc/
Build 400mc.
Envelope
1. Select the Orient STL button . The Orient STL menu
appears.
2. From the Orient STL menu, click “Rotate”. (Figure 5-4)

Figure 5-4: Orient STL Menu

3. Select the rotation parameters in the STL Rotate Operation

window. (Figure 5-5)

Figure 5-5: STL Rotate Operation Window

Slicing the Before the part file is sent to the 360mc/400mc, the file must be
Part sliced into the layers that the 360mc/400mc will extrude to construct
the part.

5-4
FORTUS 360mc/400mc and FDM 360mc/400mc User Guide

Click the Slice button to create slice curves for the part. Red
slice curves are displayed in the graphics window.

Building Most parts require supports and a base to increase part stability
Supports while building and optimize the surface finish of parts.
and a Base
for the Part Click on the Create Supports button to create supports
NOTE: Depending on part size and your computer’s processor
speed, Insight may take several minutes to several
hours to generate supports.

Saving the Now that the part has been sliced, and the supports and base have
Job File been created, you should save the Job file. The Job file will save the
slice, support, and part geometry information.
Click File>Save.

Creating Before sending the part to the 360mc/400mc, you must create a
Toolpaths toolpath for the part. Toolpaths are the paths along which the heads
will extrude each layer of model and support material to build the
part.

Click the “Toolpath” button .

Saving the Now that the part file is sliced and ready to send to the 360mc/
Toolpath 400mc, it must be saved as a.CMB file, which can be received by
(CMB file) the system.
1. Click File>Save As>Toolpath (Figure 5-6).

Figure 5-6: Saving Toolpath Information

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 FORTUS 360mc/400mc and FDM 360mc/400mc User Guide

2. Enter the File Name and Directory. Click Save.

Flag Button The Flag button can be used as an automated shortcut to

Shortcut performing the following procedures:
• Slice the Part
• Build Supports and a Base for the Part
• Save the Job File
• Create Toolpaths
• Save the Toolpath (.CMB file)

Sending a The process of sending a part to a modeler is dependent upon the

Part to the associated FDM application that you have purchased (FDM Control
Modeler Center).
NOTE: FDM Control Center is an application that works with the
Insight software to create packs and send part build
commands.

NOTE: For detailed information about using FDM Control Center

use the associated Help file within the application.

1. For FDM Control Center:

A. Click the Build button from the Insight application.
• If FDM Control Center is not open, it is automatically
started.
• The part is placed in the Pack View of the FDM Control
Center application.
B. Click the Build Job button to send the job to the modeler
queue.

5-6
Chapter 6
Calibration

Automatic Calibration
After tips are changed the user menu will prompt you to perform a
series of automatic calibrations: Auto Z Stage Zero Calibration, Auto
Tip-to-Tip Calibration, and XYZ Offset Calibration
NOTE: Perform an Autohome XYZ before initiating automatic
calibration (Operator Control > Calibrate >
AutoHome XYZ).

Operator interaction is not required for Auto Z Stage Zero

calibration or the Auto Tip-to-Tip calibration.

XY and Z Tip Offset requires that the operator analyze a

calibration part and supply the system with correction
values.

NOTE: If the Automatic Calibration fails, then the same set of

calibrations must be run manually - starting with “Auto Z
Stage Zero Calibration - Manual Start” on page 6-8.

Auto Z Stage Auto Z Stage Zero Calibration (Auto Z Zero in the display menu)
Zero sets the model liquefier tip to the Z zero location on the build sheet.
Calibration No operator interaction is required.
Auto Z Stage Zero is performed as a part of the tip changing
procedure and:
1. If user placement is set to YES (“Part Build Location” on
page 4-31)
• Before each job build.
2. If user placement is set to NO
• At power-up.
• If the user placement setting is changed to YES.
• If the oven temperature was unstable within the preceding
six hours of a job build.
• If the previous job was started when the oven temperature
was unstable.
 FORTUS 360mc/400mc and FDM 360mc/400mc User Guide

Auto Tip-to- Auto Tip-to-Tip Calibration calibrates the tip to tip offsets in the Z
Tip direction.
Calibration
(AutoCal Tip No operator interaction required.
Offset) 1. The system automatically performs this calibration after the tips
are changed or after a material type change.
2. Proper calibration allows the system to toggle material tips and
place the current tip at the precise coordinate necessary to
continue accurate part build.

XY and Z Tip The XY and Z tip offset calibration registers the support tip relative
Offset to the model tip.
Calibration
Operator interaction is required.
1. The system automatically builds the calibration model.
2. Remove the build sheet from the platen and allow it to cool.
3. Determine the XY Offset Adjustment (Figure 6-1or Figure 6-2)
A. View the relationship between the support calibration
toolpath and the alignment indicators to determine the X
and Y Axis calibration.
• Use a magnifier.
• Hold the build sheet up to the light, a light-colored wall,
or a light-colored piece of paper.
B. Determine where on each axis the support toolpath is most
centered between the X-Y alignment path.
C. Read the Offset Adjustment Value closest to the centered
location for each location.
• This value represents the adjustment value to be
entered into the system - increments of 0.002 of an
inch or 0.05 mm.
• If the value is 0, then the system is calibrated for that
axis - an entry is not required.
D. Enter the Offset Value from the Tip Offset menu (See 5,
"Enter the XY and Z Tip Offset Adjustment Values", on
page 6-5)
E. If an adjustment entry for either axis is required, re-run the
calibration model on a clean build sheet (refer to“XY and Z
Tip Offset - Manual Start” on page 6-11).
F. Continue to check and adjust for XY offset until the
calibration toolpath is centered at 0 for the X and Y axis.

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FORTUS 360mc/400mc and FDM 360/400mc User Guide

-Y Tip Offset Adjustment Indicators

X - Y Support
Calibration Toolpath

X - Y Alignment
Example: Best Indicators
Centered Position
-X

Z Calibration Box

This example requires

an adjustment to
Y of - .002 in. The X axis
+Y requires no adjustment.

Figure 6-1: Calibration Model - English Units

-Y Tip Offset Adjustment Indicators

X - Y Support
Calibration Toolpath

X - Y Alignment
Example: Best Indicators
Centered Position
-
X
Z Calibration
Box

This example requires

an adjustment to
+Y Y of - .05 mm. The X axis
requires no adjustment.

Figure 6-2: Calibration Model - Metric Units

6-3
 FORTUS 360mc/400mc and FDM 360mc/400mc User Guide

4. Determine the Z Adjustment

NOTE: Do not measure for Z adjustment until the Calibration
Model shows the XY Offset to be less than 0.002 inch
(.05 mm) for the X and Y axis.
A. Peel the Support layer from the Z Calibration box.
B. Measure the thickness of the Support layer with a caliper
or micrometer in the center of all four sides of the
calibration box. Record the measured value of the smallest
side of the box.
C. If the measured value is within ±0.0005” (0.01 mm) of the
Model Tip slice height (see Table 6-1 on page 4), no
adjustment is necessary. Proceed to step E.
D. If the measured value is outside the ±0.0005” (0.01 mm)
value, subtract the measured value from the slice height of
the Model Tip being used (see Table 6-1 on page 4).
• If the Model Tip Slice minus the Measured Support
thickness is a positive number, the Z correction is +Z in
0.001 inches.
• If the Model Tip Slice minus the Measured Support
thickness is a negative number, the Z correction is -Z
in 0.001 inches.
• Example: For a T16 Model Tip - slice height of 0.010”
(from Table 6-1 on page 4); measured thickness of
Calibration Box = 0.012”; Calculation 0.010 - 0.012 = -
0.002; Enter 0.002 in the - Z menu option (para 5.D).
E. Enter the Z Adjustment Value from the Tip Offset menu
(See para. 5, "Enter the XY and Z Tip Offset Adjustment
Values", on page 6-5).
F. If an adjustment entry is required, re-run the calibration
model on a clean build sheet (refer to “XY and Z Tip Offset
- Manual Start” on page 6-11).
G. Continue to check for Z Calibration until the Support layer
matches the Model Tip slice height ±0.0005”.
Table 6-1: Model Tip Slice Heights

Model Tip Slice Height

T20 0.013”
T16 0.010”
T12 0.007”
T10 0.005”

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FORTUS 360mc/400mc and FDM 360/400mc User Guide

5. Enter the XY and Z Tip Offset Adjustment Values

A. From the Main Menu select Operator Control and press
Enter.

Build Job.. |*Tips: Model T16

>Operator Control.. |* Support T16
Modeler Status..
Maintenance..

B. Select Calibrate and press Enter.

Unlock Door <E> | Temp Control..

Load/Unload Mtl.. | Move Head/Stage..
Change Tips/Mtl..
>Calibrate..

C. Select Tip Offset Value and press Enter.

Set Z Stage Zero.. | Calibration Job <E>

AutoCal Tips <E>
>Tip Offset Value..
AutoHome XYZ <E>

D. Using the arrow keys, select the direction and axis to

change.

*Delta X:0.0000 Y:0.0000 Z:0.0000

>-X 0.00 <E> | +X 0.00<E>
-Y 0.00 <E> | +Y 0.00<E>
-Z 0.00 <E> | +Z 0.00<E>

E. Enter the adjustment value and press Enter.

• The adjustment value will appear on the top line.

6-5
 FORTUS 360mc/400mc and FDM 360mc/400mc User Guide

Manual Calibration
Manual Z NOTE: If the Auto Z Stage Zero calibration fails, Manual Z Stage
Stage Zero Zero Calibration must be performed. This procedure
manually sets the model liquefier tip to the Z Zero location.
1. Install a new build sheet and verify that vacuum is present.
2. Run Manual Z Stage Zero Calibration
A. From the Main Menu select Operator Control and press
Enter.

Build Job.. |*Tips: Model T16

>Operator Control.. |* Support T16
Modeler Status..
Maintenance..

B. Select Calibrate and press Enter.

Unlock Door <E> | Temp Control..

Load/Unload Mtl.. | Move Head/Stage..
Change Tips/Mtl..
>Calibrate..

C. Select Set Z Stage Zero and press Enter.

>Set Z Stage Zero.. | Calibration Job <E>

AutoCal Tips <E>
Tip Offset Value..
AutoHome XYZ <E>

D. Select Set Manual Z Zero and press Enter.

>Set Manual Z Zero <E>

Modify Current Z Zero..
Auto Z Zero Calibrate <E>

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FORTUS 360mc/400mc and FDM 360/400mc User Guide

E. The head will begin to move and the display will show:

*Positioning. Please Wait ...

F. After the head completes its move the display will show:

>Unlock Door <E>

Set Distance = 0.100 in <E>
Set Z Stage = 0 <E> (Z: 0.010)
*Move Z STage +Z<9> -Z<3>

G. Using the operator control panel, raise the platen until the
build sheet is almost touching the model liquefier tip.
• Press 3 on the number pad to raise the platen.
• Press 9 on the number pad to lower the platen.
• The distance the platen moves each time a number
key is pressed can be adjusted from the Set
Distance menu option. Press ENTER to toggle
through the choices: 0.100, 0.010, and 0.001 inches.

Unlock Door <E>

>Set Distance = 0.001 in <E>
Set Z Stage = 0 <E> (Z: 0.010)
*Move Z STage +Z<9> -Z<3>

AS THE PLATEN APPROACHES THE TIP,

SET THE DISTANCE INCREMENT TO THE
SMALLEST SETTING (0.001 INCH OR.025
MM) TO AVOID DAMAGE TO THE HEAD
AND TO FACILITATE SETTING THE Z
STAGE ZERO.
• The desired distance between the liquefier tip and the
build sheet is about .02 inch (.5 mm) or less (without
having the tip touch the build sheet).
• Look for the reflection of the tip in the build sheet as
the platen approaches the tip. Stop when the reflected
tip almost touches the real tip (Figure 6-3).
• This calibration is used to set a starting point for the
automated Z Zero calibration. A close approximation is
all that is required.

6-7
 FORTUS 360mc/400mc and FDM 360mc/400mc User Guide

Gap: Liquefier
.02 inch Tips
(.5 mm)
Reflection
Build of Tips
Sheet
Figure 6-3: Manual Z Zero Calibration

H. Select Set Z Stage = 0 and press Enter.

• The Z Zero coordinate is read and stored. The head
will move to the park position.

Unlock Door <E>

Set Distance = 0.001 in <E>
>Set Z Stage = 0 <E> (Z: 0.010)
*Move Z Stage +Z<9> -Z<3>

I. Run the Auto Tip-to-Tip Calibration. See “Auto Tip-to-Tip

Calibration (AutoCal Tip Offset)” on page 6-2.

Auto Z Stage NOTE: An Auto Z Stage Zero Calibration must be performed after
Zero running “Manual Z Stage Zero” on page 6-6. Use this
Calibration - procedure to manually initiate the calibration.
Manual Start
NOTE: Perform an Autohome XYZ before Z Stage Zero
Calibration (Operator Control > Calibrate >
AutoHome XYZ).
1. Make sure a build sheet is installed and verify that vacuum is
present.
2. Run the Auto Z Stage Zero Calibration
A. From the Main Menu select Operator Control and press
Enter.

Build Job.. |*Tips: Model T16

>Operator Control.. |* Support T16
Modeler Status..
Maintenance..

6-8
FORTUS 360mc/400mc and FDM 360/400mc User Guide

B. Select Calibrate and press Enter.

Unlock Door <E> | Temp Control..

Load/Unload Mtl.. | Move Head/Stage..
Change Tips/Mtl..
>Calibrate..

C. Select Set Z Stage Zero and press Enter.

>Set Z Stage Zero.. | Calibration Job <E>

AutoCal Tips <E>
Tip Offset Value..
AutoHome XYZ <E>

D. Select Auto Z Zero Calibrate and press Enter.

Set Manual Z Stage Zero <E>

Modify Current Z Zero..
>Auto Z Zero Calibrate <E>

E. The system performs an Auto Z Stage Zero Calibration. If

Auto Z Stage Zero Calibration fails, perform “Manual Z
Stage Zero” on page 6-6.

Auto Tip-to- NOTE: An Auto Tip-to-Tip Calibration must be performed if the

Tip initial automatic calibration fails. Use this procedure to
Calibration manually initiate the calibration.
(AutoCal Tip “Auto Z Stage Zero Calibration - Manual Start” on page 6-8
Offset) - must be performed before running the Auto Tip-to-Tip
Calibration.
Manual Start
1. Run Auto Tip-to-Tip Calibration
A. From the Main Menu select Operator Control and press
Enter.

Build Job.. |*Tips: Model T16

>Operator Control.. |* Support T16
Modeler Status..
Maintenance..

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 FORTUS 360mc/400mc and FDM 360mc/400mc User Guide

B. Select Calibrate and press Enter.

Unlock Door <E> | Temp Control..

Load/Unload MT.. | Move Head/Stage..
Change Tips/MT..
>Calibrate..

C. Select AutoCal Tips and press Enter.

Set Z Stage Zero.. | Calibration Job <E>

>AutoCal Tips <E>
Tip Offset Value..
AutoHome XYZ <E>

D. The system automatically calibrates the tips in the Z

direction. Calibration time is about 5 minutes. While
running, the display will show:

* Tip to Tip Calibration Activity *

* Press <ESCAPE> to Abort Calibration *

E. At completion of the calibration, the display will show:

* Tip to Tip Calibration Activity *

* Calibration Done: Press <MENU> Key *

2. Run “XY and Z Tip Offset - Manual Start” on page 6-11.

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FORTUS 360mc/400mc and FDM 360/400mc User Guide

XY and Z Tip NOTE: If the support layer is not centered on the model layer, an
Offset - XY and Z Offset should be performed.
Manual Start
NOTE: Perform an “Auto Tip-to-Tip Calibration (AutoCal Tip
Offset) - Manual Start” on page 6-9 before XY and Z Offset.
1. Build the Calibration Model
A. From the Main Menu select Operator Control and press
Enter.

Build Job.. |*Tips: Model T16

>Operator Control.. |* Support T16
Modeler Status..
Maintenance..

B. Select Calibrate and press Enter.

Unlock Door <E> | Temp Control..

Load/Unload Mtl.. | Move Head/Stage..
Change Tips/Mtl..
>Calibrate..

C. Select Calibration Job and press Enter.

Set Z Stage Zero.. |>Calibration Job <E>

AutoCal Tips <E>
Tip Offset Value..
AutoHome XYZ <E>

2. At completion of the calibration model, ‘read’ the model and

calibrate the system by following paragraphs 2. through 5. from
“XY and Z Tip Offset Calibration” on page 6-2.

6-11
 FORTUS 360mc/400mc and FDM 360mc/400mc User Guide

6-12
Chapter 7
System Maintenance

Maintenance Schedule
Maintenance tasks must be performed on a regular basis in order to
maintain optimal system operation. Table 7-1 outlines the general
maintenance schedule. Detailed instructions for each task make up
the rest of this chapter.
ALWAYS POWER DOWN AND UNPLUG
THE SYSTEM BEFORE REMOVING ANY
OF THE ACCESS PANELS..
DUE TO THE UPS, HIGH VOLTAGE IS
PRESENT IN THE SYSTEM WHEN THE
POWER CORD IS UNPLUGGED.
ALWAYS WEAR PROPER HEAT
PROTECTIVE CLOTHING WHEN
WORKING INSIDE THE OVEN.
Table 7-1: Maintenance Schedule
Daily Weekly Quarterly Maintenance Task
X “Clean the Platen” on page 7-2
X “Empty the Purge Waste Buck-
et” on page 7-2
X “Vacuum the Build Envelope” on
page 7-3
X “Clean/Inspect Tip Wipe As-
sembly” on page 7-3
X “Lubricate the XY Guide Rods”
on page 7-5
X “Lubricate the Z Stage Lead
Screws and Guide Rods” on
page 7-6
X “Inspect the Platen O-Ring” on
page 7-7
X “Clean the Vacuum System In-
Line Filter and Jar” on page 7-7
X “Clean the Tip Sensor Plunger”
on page 7-7
 FORTUS 360mc/400mc and FDM 360mc/400mc User Guide

Daily Maintenance
Clean the The platen is the surface on which the build sheet is placed for
Platen modeling. If debris collects on the platen, it can adversely affect the
vacuum which secures the build sheet to the platen.
1. Remove the build sheet from the platen.
• Lift a corner of the build sheet to break the vacuum holding
it to the platen.
• Slide the build sheet from the platen.
2. Carefully remove debris that has fallen into the channels of the
platen.
• Vacuum or use a soft brush.
• If a brush is used, brush away from the vacuum port in the
center of the platen.
• If debris falls into the vacuum port, it can cause a loss of
vacuum, resulting in poor adhesion of the build sheet to the
platen during part build.
NOTE: Do not attempt to remove the vacuum port screen.
It is not a customer replaceable item.
3. Inspect the rubber o-ring and replace if cracks are found.

Empty the The purge bucket is located inside the canister bay. It catches the
Purge Waste material that has been purged or wiped from the liquefiers and
Bucket liquefier tips. The purge bucket should be emptied daily.
(Figure 7-1)
1. Open the canister bay door.
2. Rotate the basket counter-clockwise while pulling the basket
from the system.
3. Empty the waste material from the purge waste bucket.
4. Reinstall the basket by inserting it into the opening while
rotating the basket clockwise.

Figure 7-1: Purge Waste Bucket

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FORTUS 360mc/400mc and FDM 360mc/400mc User Guide

Weekly Maintenance
Vacuum the Vacuum the build envelope to remove build material waste and dust.
Build
Envelope

Clean/ You should inspect the tip wipe assembly once a week. Replace
Inspect Tip parts as necessary when wear is detected.
Wipe • The brush and flicker can be replaced as an assembly or
Assembly the flicker can be replaced individually.
• The purge ledge assembly is replaced as a single unit.
1. Remove (lift and pull) the upper funnel chute (Figure 7-2).

Kapton
Tape

Remove Upper Funnel Chute Clean with Brush

Figure 7-2: Chute Cleaning

2. Remove the purge ledge assembly - lift to clear locating pins

(Figure 7-4).
NOTE: There are two versions of the purge ledge available;
one for PPSF (labeled “PPSF”) and one for all other
materials.
3. Remove the 2 flicker/brush assemblies - lift to clear locating
pins (Figure 7-4).
4. Use cleaning brush (in system start-up kit) to remove debris
from inside of the chute (including removed top).
5. Clean the purge ledge assembly and the flicker/brush
assemblies.
6. Clean and inspect the surface around the locating pins - make
sure that the purge ledge and flicker/brush assemblies can sit
flush on the surface.
7. Inspect the Kapton tape around the upper funnel chute.
Replace the Kapton tape if wear or tears are evident.

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 FORTUS 360mc/400mc and FDM 360mc/400mc User Guide

• The Kapton tape is secured to the upper funnel chute with

self-adhesive material. To replace the tape, peel the tape
from the chute.
• Clean the area around the top of the upper funnel chute
with Isopropyl alcohol and a clean, lint-free cloth.
• Peel the backing material from the new Kapton tape and
carefully position the shield in place on the upper funnel
chute - the top edge of the adhesive area should be even
with the top of the chute.
• Press the Kapton tape in place to secure.
8. Inspect the purge ledge assembly (Figure 7-4):
• The purge surface should be free from pock marks or
surface irregularities.
• Install a new purge ledge assembly if necessary.
9. Inspect the flicker/brush assemblies.
• The top edge of the flicker should be straight. Replace the
flicker if it is notched or bent - a small amount of wear is
acceptable (Figure 7-3). The flicker can be replaced
individually if the brush is acceptable for reuse.

Unacceptable Acceptable -
some wear is
allowed.

Figure 7-3: Inspecting the Flickers

• The brush bristles must not show evidence of wear from

the tip - no notches in the bristle pattern.
• Frayed bristles are acceptable as long as the top edge is
even across all of the bristles.
• Replace the flicker/brush assembly if the brush does not
meet inspection requirements.
10. Install the flicker/brush assemblies - place over locating pins.
11. Install the purge curtain and purge ledge assembly - place over
locating pins.
12. Install the upper funnel chute.

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FORTUS 360mc/400mc and FDM 360mc/400mc User Guide

Flicker/Brush Purge Surface

Assembly
Style may vary depending
on material type

Brush
Flicker

Loosen and remove

screw to replace flicker.

Figure 7-4: Tip Wipe Assembly

Quarterly Maintenance
Lubricate To lubricate the XY guide rods:
the XY Guide 1. Open the hood door to turn off the X & Y servo motor.
Rods
2. Open the hood lid to get access to the guide rods.
WEAR PROPER PROTECTIVE CLOTHING
WHEN HANDLING KRYTOX GREASE.
AVOID INHALATION, INGESTION, SKIN
CONTACT, AND EYE CONTACT. WASH
HANDS THOROUGHLY AFTER USE.
3. Apply KRYTOX lubricant, provided in the Startup Kit, to the
guide rods and move the head so you can get access to the
guide rods underneath it.
4. Close the hood lid and hood door. The guide rods will self-
lubricate through part builds.

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 FORTUS 360mc/400mc and FDM 360mc/400mc User Guide

Lubricate To lubricate the Z stage lead screws and guide rods:

the Z Stage 1. Move the Z stage to the bottom position.
Lead Screws
• From the Main Menu select Operator Control and
and Guide press ENTER.
Rods
Build Job.. |*Tips: Model T16
>Operator Control.. |* Support T16
Modeler Status..
Maintenance..

• Select Move Head/Stage and press ENTER.

Unlock Door <E> | Calibrate..

Load/Unload Mtl.. | Temp Control..
Change Tips/Mtl.. |>Move Head/Stage..

• Select Move Z Stage to Bottom and press ENTER

Move Head to Service Location <E>

Move Head to Center-Front Location <E>
>Move Z Stage to Bottom <E>
Move Relative..

2. Wipe the lead screws and guide rods with a clean cloth.
WEAR PROPER PROTECTIVE
CLOTHING WHEN HANDLING
TRIGEL LUBRICANT AND
KRYTOX GREASE. AVOID
INHALATION, INGESTION, SKIN
CONTACT, AND EYE CONTACT.
WASH HANDS THOROUGHLY
AFTER USE.
TRIGEL GREASE IS ONLY USED
FOR LUBRICATION OF THE Z
STAGE LEAD SCREWS.
A. For the Z stage lead screws: Apply the TriGEL lubricant
that is provided in the Startup Kit. The lead screws will self-
lubricate through part builds.
B. For the Z stage guide rods: Apply the KRYTOX lubricant
that is provided in the Startup Kit. The guide rods will self-
lubricate through part builds.

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FORTUS 360mc/400mc and FDM 360mc/400mc User Guide

Inspect the Check the platen o-ring for cracks, cuts, nicks, etc. - none allowed.
Platen O- Replace the o-ring as necessary.
Ring 1. Remove the o-ring from the groove around the platen.
• No special tools or techniques are required. The o-ring is
held in place by contact pressure.
2. Clean dirt and debris from the platen groove.
3. Install new o-ring in groove.
• Use care so as to not damage o-ring during installation.
• Do not twist the o-ring during installation.

Clean the 1. Power down the system, see “Powering Down the System” on
Vacuum page 4-4.
System In- 2. Remove the lower, right side panel, see “Right Side Door -
Line Filter Lower” on page 3-4.
and Jar
3. Unscrew the vacuum filter jar (Figure 7-5).
4. Remove debris and dirt from the filter jar - use a clean, lint-free
cloth.
5. Replace the filter.
6. Reinstall the vacuum filter jar.
7. Reinstall the lower, right side panel.

Vacuum Filter

Figure 7-5: Vacuum Filter Location

Clean the Tip 1. Remove the plunger - gently pull up and out (Figure 7-6).
Sensor 2. Remove material residue on the top of the plunger with a razor
Plunger blade.
3. Replace the plunger in the sensor bracket - make sure the flat
surface is up.

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 FORTUS 360mc/400mc and FDM 360mc/400mc User Guide

Tip Sensor Plunger

Figure 7-6: Tip Sensor

As Needed Maintenance

Upgrading Upgrades to controller software and system codes are uploaded to

Software or the system.
Entering a NOTE: To upgrade system controller software, or to enter a
System system change code, access to an Insight workstation
Code is required.

An Insight workstation with internet access will check

for controller software upgrades, notify you of upgrade
availability, and walk you through the procedure to
download the upgrade to the Insight workstation.

System change codes are obtained from your

Stratasys Representative.
1. Verify that the system is idle.
2. Place the system in the Receive Software Upgrade or Code
mode.
A. From the Main Menu select Maintenance and press
ENTER.

Build Job.. | *Tips: Model T16

Operator Control.. | * Support T16
Modeler Status..
>Maintenance..

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FORTUS 360mc/400mc and FDM 360mc/400mc User Guide

B. Select Administration and press ENTER.

Modeler Default..
>Administration..
Reboot system..

C. Select Receive Software Upgrade or Code and

press ENTER.
The system is now ready to receive the new software
upgrade or code from the Insight workstation.

Network Configuration..
>Receive Software Upgrade or Code..<E>
Field Service.. password:

>Waiting for Software Upgrade or Code

Press MENU key to Cancel

3. From the Insight workstation:

A. Open the Insight FDM CC application.
B. From the Name: drop-down list, select your the 360mc/
400mc machine.
(1) Access the Services Tab.
• From FDM CC: click the Services Tab.
C. Use the appropriate button (‘Update Software’, ‘Setup
Code’) to upload the change to the modeler.
D. If updating software, navigate to the location of the
upgrade file.
• If using CD, upgrade files (UPG) are found in the CD
directory.
• If downloaded from internet, upgrade files are located
in the ‘Stratasys’ folder on the workstation.
E. Select and confirm the UPG file to upload.
(2) When the upload is complete, from the modeler, select
“Reboot and Install Software Upgrade <E>” and press
ENTER.
NOTE: To cancel the upgrade, press ESCAPE on your
keyboard.
F. The system applies the change and reboots.

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 FORTUS 360mc/400mc and FDM 360mc/400mc User Guide

• The system is now in its normal power up state.

• Log files and calibration files are preserved by the
upgrade installation process.

Platen 1. If a part fails to adhere to the build sheet or the tip digs into the
Flatness build sheet, the platen may not be flat. Five measurements are
Diagnostic taken for the diagnostic, one in each corner of the platen and
one in the center of the platen.
2. To check the platen flatness:
A. Install a new build sheet.
B. Verify that the vacuum gauge reads -15 Hg or higher (more
negative).
C. Select Maintenance>Measure Flatness. The
following screen is displayed.
The diagnostic is also stored in the job log in case it is
necessary for Customer Support to view the diagnostic.

* Z Height Measurements *
UL: -0.0050 UR: 0.0020
Center: 0.0000
LL: 0.0120 LR: 0.0090

D. Verify that all numbers are within ± 0.015”.

Clean Exterior surfaces of the system may be cleaned using a lightly damp
Exterior cotton cloth. Clean the oven door glass with a cleaner that does not
Surface of contain ammonia.
System

Clean the The system automatically cleans the tips before and during each
Liquefier part build - using the tip cleaning assembly. However, occasionally,
Tips material may build up on the tips that cannot be removed during the
auto-cleaning process. Remove excess material manually using a
brass, wooden-handled brush (included in the Startup Kit).

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FORTUS 360mc/400mc and FDM 360mc/400mc User Guide

Replace an 1. The interior lamps, located inside the oven, will periodically
Interior burn out and require replacement. Use the following steps to
Lamp replace a lamp:
A. Power down the system and allow the oven to cool.
IF THE SYSTEM IS NOT COMPLETELY
POWERED DOWN, HIGH VOLTAGE
AC IS STILL PRESENT IN THE
SYSTEM. THERE IS A CHANCE THAT
CHANGING A LAMP MAY EXPOSE
YOU TO THIS VOLTAGE. ALL AC LINE
VOLTAGE IS ELIMINATED BY
POWERING DOWN THE SYSTEM IN
THE MANNER DESCRIBED.
DO NOT CONTINUE UNTIL THE SIX-
MINUTE COOLING CYCLE HAS
COMPLETED. THIS CAN BE VERIFIED
BY EXAMINING THE UPS STATUS
LEDS THROUGH THE BACK PANEL
GRILL. DO NOT ATTEMPT TO
REPLACE THE LIGHT BULBS IF ANY
UPS LED ARE STILL LIT!
B. Turn the main circuit breaker and the UPS power switch
off.
C. Remove the burned out bulb, and install the replacement
bulb.
D. Turn on the Main Circuit breaker, the UPS switch.
E. Power up the system and verify the lamps are operating

7-11
 FORTUS 360mc/400mc and FDM 360mc/400mc User Guide

7-12
Chapter 8
Troubleshooting

Getting Help
If you have problems with your system or materials, that are not
covered in this user guide or in the T-Class Quick Reference Card,
or if you need to order replacement parts, please contact Customer
Support by using one of the following methods:
• Call Customer Support: 800.801.6491 (7:00 a.m. to 5:00
p.m. C.T.)
• E-mail us at: [email protected]
• Write to:
Stratasys, Inc.
Customer Support
7665 Commerce Way
Eden Prairie, MN 55344 USA
Before calling for service or supplies, always have the following
information ready:
• Your system’s software version
• Your system’s serial number
• Access to your Insight workstation (to provide a diagnostic
file if necessary).
 FORTUS 360mc/400mc and FDM 360mc/400mc User Guide

Finding a Remedy
Condition Possible Cause Remedy
Canister will not Anti-rotation plug not Remove plug.
load removed from
canister.
Rubber thumbwheel Remove thumbwheel
insert not removed insert.
from thumbwheel
door.
Empty canister (zero Replace canister.
volume)
Filament stuck in Remove canister from
canister. system and pull out
about eight feet (two
meters) of material out.
Ensure filament pulls out
freely.
Canister drive block Reset drive block onto
not fully lowered onto canister.
canister.
Wrong tip size Verify correct tip size on
selected on operator display. See “Liquefier
display. Tips” on page 3-7.
Canister smartspool View Filament Status
circuit failed. from operator display. If
the status reads None or
is blank, replace the
canister.
Broken or bent pogo Remove canister from
pin. bay and check pogo
pins on underside of the
canister drive block.
Replace any bent or
broken pogo pins.
Filament does not Install a new canister. If
reach head (load this fails, call Customer
time-out reached). Support.

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FORTUS 360mc/400mc and FDM 360mc/400mc User Guide

Condition Possible Cause Remedy

Loss of extrusion Filament stuck in Remove canister from
(Head will not canister system and pull out
extrude material) about 8 feet (2 meters)
of material out. Ensure
filament pulls out freely.
Canister drive is too Verify that load time
slow from the canister to the
head switch is less than
2:00 min.
Material not Verify that material
extruding on first two purges by performing a
layers of model base load.
Perform Platen Level
Diagnostic.
Verify that all numbers
are less than +/- 0.015”.
See “Platen Flatness
Diagnostic” on page 7-
10.
Plugged Tips Verify that the size of
installed tip matches
with tip size indicated on
operator display.
Verify that tip life has not
exceeded maximum tip
odometer.
Verify tips were installed
correctly.
Verify that material
purges by performing a
load.
Replace tip with new tip
and recalibrate.
System not Verify that material
calibrated purges by performing a
load.
Perform Auto Z Stage
Zero and AutoCal Tips.
Low vacuum caused See Low Vacuum in this
build sheet to shift table.
and may have
plugged tip.

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 FORTUS 360mc/400mc and FDM 360mc/400mc User Guide

Condition Possible Cause Remedy

Low Vacuum The build sheet is not Move the sheet until it
(Vacuum gauge properly installed. overlaps the platen
does not read -15 equally on all sides.
or greater) There is filament Remove the build sheet
debris on the platen. and clean the top
surface of the platen.
A small piece of For on board air only,
material may have check vacuum pump
been sucked into the inlet and verify that it is
vacuum line. free of debris.

Empty the vacuum

system filter jars.
The vacuum screen Clean the vacuum
may be plugged. screen. Do NOT remove
the screen - it is not a
customer replaceable
item.
The exhaust port on Call Customer Support.
the vacuum pump
may be clogged, or
the vacuum pump
may require
replacing.
Rubber O-ring is Remove ring and
twisted or needs inspect for cracks.
replacing. Replace if cracks are
found or reinstall
insuring ring is not
twisted. Replace ring if
problems persist.
Air pressure is This scenario is not Contact Customer
low operator adjustable. Support for further
instruction.
Support material Support material is Adjust the tip-to-tip
is difficult to imbedded in the calibration.
remove from part vertical surfaces of
the part.

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FORTUS 360mc/400mc and FDM 360mc/400mc User Guide

Condition Possible Cause Remedy

Model material Platen is out of level. Perform Platen Level
not sticking to Diagnostic. Verify that
build sheet all numbers are less
than +/- 0.015”. See
“Platen Flatness
Diagnostic” on page 7-
10.
Model material The tip to tip Repeat tip to tip
surface finish is calibration is not set calibration.
poor on correctly.
downward facing
surfaces

Support material
removes too
easily
Material is oozing Dryer failure. Call Customer Support.
Moisture in the Call Customer Support.
canister.
Oven not Heater failure Call Customer Support.
maintaining Oven door open. Close the oven door; the
temperatures heater turns off while the
door is open.
Oven door not Call Customer Support.
sealing with oven
fascia panel.
Information Available If a Job Fails While Building
If a job fails, you can determine the last layer built. From the
system interface choose:
Modeler Status > Machine State > Machine Status

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 FORTUS 360mc/400mc and FDM 360mc/400mc User Guide

8-6
Appendix A: PPSF Materials
User Guide
Introduction to PPSF
Polyphenylsulfone (PPSF) is an engineering grade thermoplastic with superior
mechanical, thermal, and chemical properties. With an HDT of 189° C (372° F), you
can perform a wider range of tests at higher temperatures, giving you more accurate
information. Some of PPSF’s high-performance characteristics include:
• High tensile strength and flexural strength
• Real engineering material used in end-products
• Tough enough to rapid manufacture usable parts
• Dimensional stability
• Resistance to chemicals, acids, and petroleum products,
• Ability to sterilize for medical applications

Terminology

Term Definition

Tg Glass transition temperature

HDT Heat deflection temperature
BASS Break Away Support System
PC Polycarbonate (Stratasys material)
ABS Stratasys material
ABS-ESD7 ABS with static dissipative properties
PPSF Polyphenylsulfone (modeling material)
PPSF_S Polyphenylsulfone (support material)
 FORTUS 360mc/400mc and FDM 360mc/400mc User Guide

Hazard Classifications
Stratasys recommends that only qualified personnel handle PPSF and PPSF_S. The
following hazard classifications are used in this guide and should be understood by
those who handle the material.

CAUTION: Indicates a potentially hazardous situation which, if not

avoided, may result in minor or moderate injury.

WARNING: Indicates a potentially hazardous situation which, if not

avoided, could result in death or serious injury.

Pre-Processing
Setting up PPSF in Insight (Version 6.0 or Later)
Follow the instructions and information below when using Insight:
• In the modeler setup, choose PPSF as your model and support material.

Note: Insight automatically defaults the tip size for PPSF and PPSF_S to T16
and the slice height to 0.010 inches (0.2540 mm).

• When choosing a build orientation:

- Use a build orientation that will maximize the success of your part. See
“STL Automatic Orientation” in the Insight Help program included in your
Insight software.
- Keep in mind that you will save time in the support removal process by
not building unnecessary supports.
- When building smaller parts with finer details, Stratasys recommends
using the basic support style.
- In some cases, parts with tall features, in which support material is no
longer extruded, can become distorted. This is due to the model material
becoming too hot. You may find that running multiple, smaller-sized parts
will help this problem by allowing the material to cool while the head
switches between parts.

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FORTUS 360mc/400mc and FDM 360mc/400mc User Guide

Modeler Operation with PPSF

Follow the modeler user guide for all operations including: safety instructions, loading
materials, changing material type, changing liquefier tips, etc.

WARNING: Always wear protective safety gloves and follow safety

procedures listed in the modeler user guide when removing
parts, accessing the oven, or when the oven door is open.
Components are very hot.

After loading the material filament to the liquefiers, the modeler automatically begins
to heat to operating temperatures. PPSF requires a higher operating temperature than
other modeling materials.
The following temperatures are approximate:

Model 405° C
Support 410° C
Oven (build envelope) 225° C

Switching to PPSF From Another Material

Replacing the Tip
Stratasys recommends installing new tips and shields each time you change to PPSF
from another material (for best results). See “Changing Tips or Material Type” on
page 4-21.

Note: When building with PPSF and PPSF_S, a T16 tip will have an operating life of
approximately two canisters.

Note: Clean the oven and tip wipe assembly each time you change materials to avoid
odors emitting from the machine.

Replacing the Purge Ledge

When using PPSF material, replace the purge ledge to one that is marked “PPSF.”

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 FORTUS 360mc/400mc and FDM 360mc/400mc User Guide

General Operation with PPSF

Only use the amber plastic build sheet when building with PPSF. Damage to the
modeler will occur if other build sheets are used. Only use a PPSF build sheet ONCE.
PPSF build sheets take several minutes to become flexible enough to pull vacuum. To
help the sheet seal, lay the sheet down about 0.5 inches (12.7 mm) away from the
backstops. After the sheet becomes flexible, push the sheet back so that it touches
the backstops. You can also flip the sheet over after it becomes flexible to help it seal.
Always verify the seal by checking the vacuum gauge before starting each part.
Some thin strands of filament on the model or support material is normal and not
harmful to a part. If the amount increases however, it may indicate that you need to
change the tip.
Auto Cool-Down incrementally cools down the oven to prevent PPSF parts from
cracking. We recommend that you use this temperature setting, which you can set
before building or while a job is paused. See “Oven Temperature Control” on page 4-
36 for more information.

Removing PPSF_S Supports

WARNING: Always wear protective safety gloves when removing

support material.

CAUTION: Wear a safety apron when removing supports. A heavy

leather apron is recommended. It offers better protection
when working with sharp tools.

When removing supports, use a stable worktable that can handle parts reaching 220°
C (428° F). A hardwood worktable is recommended. Using a steel top worktable will
dull your tools. Plastic worktables may melt from the high temperatures of PPSF parts.
Removing supports from PPSF parts requires a slightly different support removal
process than with ABS or PC, which uses BASS supports. With PPSF, the interface
layer of the support (the layer that contacts the part) can be pulled or removed from
the part easier if the part is hot; the heat makes it flexible and less brittle.

Note: Remove the part from the PPSF build sheet as soon as possible after removing
it from the oven.

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FORTUS 360mc/400mc and FDM 360mc/400mc User Guide

Remove the supports immediately after the part is built. If you can’t remove the
supports immediately, reheat the part to between 160° C and 220° C (320° F to 428°
F). You can use the modeler oven, or another oven that can reach the necessary
temperatures, to reheat the part. See “Reheating a PPSF Part” on page 11.

Note: Removing supports from two or more parts at a time is most efficient when
reheating parts. You can remove supports from one part while the others are
heating up.

The difficulty of support removal is based on the following: part size, amount of
supports, support style, and support temperature. Stratasys recommends removing
the supports in the following order:
1. Base
2. Structures
3. Thin horizontal sections
4. Around small features
5. Angle support faces
6. Large mass sections

Note: If the support structures become brittle or hard to remove, reheat the part in the
oven.

Using the Support Removal Toolkit Items

The Support Removal Toolkit contains several tools that are specifically designed to
remove FDM supports. The figures and table in this section will help you learn about
how and when to use the tools.

2
1

4
5

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 FORTUS 360mc/400mc and FDM 360mc/400mc User Guide

Figure 1: Support Removal Toolkit

1. Support removal tools (see picture and descriptions on next page)

2. Sharpening pad

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FORTUS 360mc/400mc and FDM 360mc/400mc User Guide

3. Pliers
4. Safety glasses
5. Safety gloves
Tool Maintenance
Keep the chisels sharp. It takes more force for a dull edge to remove supports than a
sharp edge. If any tools fall on the floor, review the sharp edge of the tool for any
damage. Always store the tools when not in use.

WARNING: The chisels in the support removal toolkit are very sharp.
Always wear safety gloves and cut away from yourself.

Support Removal Tool Kit

Item Description and Usage

Safety Gloves The safety gloves are leather and heat resistant, shielding
hands from minor cuts while removing supports.
Safety glasses with Safety glasses must be worn for your safety while removing
hanging cord supports in case of flying particles from the supports.
Sharpening pad The sharpening pad sharpens and removes nicks in the
chisels.

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 FORTUS 360mc/400mc and FDM 360mc/400mc User Guide

Item Description and Usage

Pliers The pliers remove support structures and large pieces of

support material. After you build or reheat a part, use the
pliers to remove as much support structure as possible,
working with the part upside down.

Tips
1. Push the tip of the pliers into the support structure and
grab the support while pulling and twisting it. It’s usually
easier to start removing supports from a support edge.
2. Clamp a small area of the support face that extends
beyond the part and pull away from yourself. If you pull the
supports in the direction of the support face roads, you
may be able to get a section started or remove a large
section of the support from the part.
3. Work around the part by grabbing the support face
extension.

A B C D

Support Removal Tools

A. Straight Chisel
B. Gouge
C. Hook Awl
D. Awl
E. Hook Chisel

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FORTUS 360mc/400mc and FDM 360mc/400mc User Guide

Item Description and Usage

Straight Chisel The straight chisel removes the support faces from the part
and is the most versatile tool.

Tips
1. Hold the straight chisel bevel down in the palm of your
hand.
2. Push the straight chisel between the support face and the
part in the same direction as the support roads. Be careful
not to cut into or cut off part of the model.
3. As you are pushing the straight chisel along the support
face, the chisel may get stuck. If there is resistance, you
can slightly move the chisel from side to side in small
increments while rotating your wrist.

Figure 2: Use the Straight Chisel to

remove the support face.

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 FORTUS 360mc/400mc and FDM 360mc/400mc User Guide

Item Description and Usage

Gouge The gouge removes supports in holes and concave parts.

The gouge reduces the chances of cutting into the part and
gives you a closer cut.

Tips
1. Push the gouge bevel up into a hole or concave part.
2. Remove as much supports as possible.

Figure 3: Use the Gouge to remove supports

in holes or concave parts.
Hook Awl The hook awl hooks the edge of the support face and allows
supports to come off in sections.

Tips
1. After “hooking” the edge of the support, pull the support
face off the part.
2. Pull the hook awl through the supports. This creates a line
of removed supports, allowing you to easily use other
tools.

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FORTUS 360mc/400mc and FDM 360mc/400mc User Guide

Item Description and Usage

Awl The Awl removes supports from the support face and in
areas that are too small for the straight chisel to reach.

Tips
1. Carefully cut through the support face with the awl. Work
out from this entry point being careful not to cut into the
part.
2. If you find a part feature that is surrounded by supports,
the best method is to cut through the supports first. By
cutting the supports in a vertical direction, you can peel
supports away from the part.
Hook Chisel The Hook Chisel hooks the edge of the support face and in
areas where the Straight Chisel cannot reach. It also helps
remove supports in blind locations.

Tips
1. Hook the chisel on the support edge and pull the support
face off the part.
2. If the support is in a blind hole, you will need to cut through
the support face, being careful not to cut into the part.
3. After cutting through the support face, push on the hook
chisel to peel up the support.

Reheating a PPSF Part

If you cannot remove the supports immediately after building a part, or if the part cools
in the support removal process, you can reheat the part to make support removal
easier. How long you reheat the part depends on the part’s geometry. A small, thin-line
walled part may take five to ten minutes to reheat; a larger part with a greater mass
may take 15 or more minutes to reheat. It is not harmful to leave a part in the modeler
for an extended time if the part needs more hours to reheat.

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 FORTUS 360mc/400mc and FDM 360mc/400mc User Guide

The part mass and part temperature affect how long it takes for the part to cool; you
may have to reheat the part more than once. You can use any oven to reheat
PPSF_S, including a convection or consumer oven, convection or non-convection
laboratory oven. You can also use a hot air gun. The best choice is based on your
company’s needs. See the various heating methods below.
Reheating with the Modeler Oven
Stratasys recommends using the modeler oven to reheat a part because of its
temperature control and effective airflow. Place the part on the vacuum platen when
reheating. Do not put the part underneath the Z stage; the bottom of the oven may get
too hot for the part to withstand.

Note: Do not build another part in the modeler while reheating a part.

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FORTUS 360mc/400mc and FDM 360mc/400mc User Guide

The time needed to reheat a PPSF part is determined by four factors: the oven
temperature, the part mass, the heat transfer rate in the oven, and the time spent in
the oven. The modeler allows the hot air to disperse, which speeds up the heat
transfer.

Note: The modeler oven is controlled by ± five degrees. If you choose to use another
oven controlled outside ± five degrees, you will need to lower the operating
temperature by the oven tolerance range.

Reheating with a Convection or Consumer Oven

A convection oven will best mimic the modeler oven. Heat a convection oven to 200°
C (392° F) to reheat PPSF. The two disadvantages of using a convection oven are the
small cavity and the small oven control tolerance band. If you use a consumer oven,
reheat the part to 195° C (383° F).
Reheating with Laboratory Ovens
A laboratory oven is beneficial because its designed for tabletop use. The advantage
of using a laboratory oven is that the oven cycle control tolerance band is small.
Reheating with a Hot Air Gun
If you choose to use a hot air gun, Stratasys recommends using an electronically
controlled hot air gun with an adjustable temperature and air flow.

Material Safety Data Sheets (MSDS)

You can receive a copy of the MSDS sheets for PPSF and PPSF_S filament and the
PPSF build sheet by accessing our customer log-in site at www.stratasys.com.
Material Abbreviations

Material Abbreviation

PPSF model material PPSF

PPSF support material PPSF_S

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 FORTUS 360mc/400mc and FDM 360mc/400mc User Guide

Finishing
Sealing/Adhesive
Follow these general procedures to maximize bonding strength:
• Remove all surface contaminants.
• Apply the solvent to both surfaces and quickly assemble the two parts to
prevent excessive solvent evaporation.
• Clamp the parts together while maintaining uniform clamping pressure for as
long as the adhesive or application dictates.

CAUTION: Read and follow the adhesive/sealer directions. Always

provide adequate ventilation and follow safety procedures
suggested by the adhesive/sealer manufacturer, EPA,
NIOSH, and OSHA when using adhesive/sealer for bonding
or sealing.

Stratasys recommends sealing PPSF with the product, Weldon 3. The other products
listed in the following table produced varied results.
Sealing/Adhesive Data
Weldon 3 American Seal All Devcon 5 Satellite City
Standard, Minute #HS-4
P/S Fuel Epoxy Hot Stuff
Tank Sealant, Instant Glue
PQR 15
Application Brush or dip Brush or dip Brush Brush Brush or dip
Cure Time 1 hour 72 hours 2-6 hours Functional 2 hours
cure: 45 min.,
total cure: 16
hours
Temp. n/a Up to 135° C n/a 93° C n/a
Results Sealed to Sealed to Didn’t seal Sealed to Sealed to
20 psi 20 psi 20 psi 20 psi
Chemical n/a All fuels, Gasoline, Kerosene, 3% n/a
Resistance automotive alcohol, hydrochloric
fluids thinners acid
Comments Worked well, Long cured Didn’t seal, n/a n/a
recommended time, dried too fast
environment for brushing
safe, gray
color

Drilling and Sanding

PPSF can be drilled, sanded, filed, and machined.

A - 14
Appendix B: UI Menu Structure

Main Menu

1 - Main Menu
Build Job.. |*Tips: Model T16
>Operator Control.. |* Support T16
Modeler Status..
Maintenance..

2 - Build Job..
>Build Next Job: “Name of Job” <E>
Build Last Job: “Name of Job” <E>
Show Job Queue.. (6 Jobs)
Show Sample Job Queue.. (all jobs)

3 - Show Job Queue..

>1) “Name of Job” <E> 5:23 hr

2) “Name of Job” <E> 121:45 hr
3) “Name of Job” <E> 15:12 hr

3 - Show Sample Job Queue..

>1) “Name of Sample Job” <E> 5:23 hr

2) “Name of Sample Job” <E> 121:45 hr
3) “Name of Sample Job” <E> 15:12 hr
 FORTUS 360mc/400mc and FDM 360mc/400mc User Guide

1 - Main Menu
Build Job.. |*Tips: Model T16
>Operator Control.. |* Support T16
Modeler Status..
Maintenance..

2 - Operator Control
Unlock Door <E> | Calibrate..
>Load/Unload Mtl.. | Temp Control..
Change Tips/Mtl.. | Move Head/Stage..

3 - Load/Unload Mtl..

>Load Material..
Unload Material..
Material Status..
Unplug Tips..

4 - Load Material..

>M1L:PPSF 92.0 in3 (Ready)

M2L:PC 91.6 in3 <E> (Loaded)
S1L:PC_S 92.3 in3 <E> (Ready)
S2L:PPSF_S 41.4 in3 <E> (Ready)

4 - Unload Material..

M1L:PPSF 92.0 in3 (Ready)

>M2L:PC 91.6 in3 <E> (Loaded)
S1L:PC_S 92.3 in3 (Ready)
S2L:PPSF_S 41.4 in3 (Ready)

4 - Material Status..

** Model 1:PC 92.3 in3 (Ready)

* Model 2:PC 67.1 in3 (Loaded)
** Support 1:PC_S 92.3 in3 (Loaded)
* Support 2:PC_S 0.0 in3 (Empty)1

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FORTUS 360mc/400mc and FDM 360mc/400mc User Guide

4 - Unplug Tips..

***** Head Purge Buttons Activated *****

MODEL (1) Support (2)
** Model Warming to 145° C (now 85° C) **
** Supp Warming to 145° C (now 85° C) **

3 - Change Tips/Matl..

>Unload Model and Support.. <E>

*2. Insert new canisters (if required)
*3. Install tips
Select Materials/Tips..

4 - Select Material/Tips..

*M PC [R | * | * | R ]
PC_S S*
>Review Materials to Load..
Select Tips <E> T12 T12
Reset Tip Odometers..

5 - Review Materials to Load..

>M1L:PPSF 92.0 in3 <E> (Ready)

M2L:PC 91.6 in3 <E> (*Ready)
S1L:PC_S 92.3 in3 <E> (*Ready)
S2L:PPSF_S 41.4 in3 <E> (None.)

5 - Reset Tip Odometers.. (if user placement on)

>Reset Model in3 <E> 633.5 ()

Reset Supp. in3 <E> 182.7 ()
Select Calibration Part Position..
Unlock Door <E>

5 - Reset Tip Odometers.. (if user placement off)

Reset Model in3 <E> 633.5 ()

Reset Supp. in3 <E> 182.7 ()
>Load and Calibrate..
Unlock Door <E>

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 FORTUS 360mc/400mc and FDM 360mc/400mc User Guide

6 - Select Calibration Part Position..

(if user placement on)

Locate Part Start..

Demo Bounding Box <E>
>Load and Calibrate..

6 - The following screens display automatically:

* Waiting h:mm to stabilize

** Actual 100°C Setpoint: 225°C
>Unlock Door <E> | Vacuum On
Calibrate Immediately <E>

* Tip to Tip Calibration Activity *

Please Wait...

*Job: Calibration Job (Building)

*Build Time: 0:04 hr of 0:08 hr
*PC 0.1 in3 PC_S 0.0
>Modeler Status.. 0.010 of 0.050 in

3 - Calibrate..

>Set Z Stage Zero.. | Calibration Job <E>

AutoCal Tips <E>
Tip Offset Value..
AutoHome XYZ <E>

4 - Set Z Stage Zero..

>Set Manual Z Stage Zero<E>..

Modify Current Z Zero..
Auto Z Zero Calibrate <E>

B-4
FORTUS 360mc/400mc and FDM 360mc/400mc User Guide

5 - Set Manual Z Stage Zero..

*Positioning. Please Wait...

Unlock Door <E>

Set Distance= 0.100 in <E>
>Set Z Stage= 0 <E> (Z: 0.010)
*Move Z Stage: +Z<9> -Z<3>

5 - Modify Current Z Zero..

* Modify Current Z Zero Z: 16.250

>+ 0.00 <E>
- 0.00 <E>

4 - Tip Offset Value..

*Delta X:0.0000 Y:0.0000 Z:0.0000

>-X 0.00 <E> | +X 0.00<E>
-Y 0.00 <E> | +Y 0.00<E>
-Z 0.00 <E> | +Z 0.00<E>

3 - Temp Control..
Set Oven to Build Temp: 145° C <E>
Cool Down Oven to: 85° C <E>
>Auto Cool Oven: OFF <E>

3 - Move Head/Stage..
Move Head to Service Location <E>
Move Head to Center-Front Location<E>
Move Z Stage to Bottom <E>
>Move Relative..

4 - Move Relative..
>Set Distance= 0.100 in <E>
*Move Head: +X <6> -X<4> +Y <2> -Y <8>
*Move Z Stage: +Z <9> -Z <3>
*Current: X: 0.000 Y: 0.000 Z: 0.000

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 FORTUS 360mc/400mc and FDM 360mc/400mc User Guide

1 - Main Menu
Build Job.. |*Tips: Model T16
Operator Control.. |* Support T16
>Modeler Status..
Maintenance..

2 - Modeler Status..
>Temperatures..
Material Status..
Tip Status..
Machine State

3 - Temperatures..

* Current Setpoint
* Oven: 78° C / 80° C
* Model: 198° C / 200° C
* Support: 301° C / 300° C

3 - Material Status..

** Model 1: PC 56.4 in3 (Loaded)

* Model 2: in3 (None)
** Support 1: PC_S 21.4 in3 (Loaded)
* Support 2: in3 (None)

3 - Tip Status..

* Mat’l amount
*Model tip : 0.0 in3
*Support tip : 0.0 in3
*Tips: Model <T16> Support <T16>..

3 - Machine State..

Sensor States..
System Status..
UPS Status..
>400mc v2.x.x

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FORTUS 360mc/400mc and FDM 360mc/400mc User Guide

4 - Sensor States..

Door State: -Closed-

Hood State: -Closed-
Sense Head Switch1: -OFF-
Sense Head Switch2: -OFF-
Filament at Model Head: -NOT Sensed-
Filament at Support Head: -NOT Sensed-
Tip Sensor: -OFF-
Vacuum Switch: -Vacuum (no)
Model 1 Fil: Motor OFF:Rev Filament
Model 2 Fil: Motor OFF:Rev NO Filament
Supp 1 Fil: Motor OFF:Rev Filament
Supp 2 Fil: Motor OFF:Rev Filament

4 - System Status..

Last Built Layer = XX

Serial Number = XXX
UPS Type = Invensys or Best Power
SERVO ID = XX
HEADBOARD FIRMWARE = X.X
MIO BOARD FIRMWARE = X.X
AC BOARD FIRMWARE = X.X
CANISTER 0 FIRMWARE =X.X
CANISTER 1 FIRMWARE =X.X
CANISTER 2 FIRMWARE =X.X
CANISTER 3 FIRMWARE =X.X
Materials =
Envelope Size =
Device= "eth0"
IPADDR= "xxx.xxx.xxx.xxx"
NetMask= "xxx.xxx.x.x"
OnBoot= "yes"
BootProto= "none"
UPNP = “Enabled”
Networking= yes
Forward_IPV4= "no"
Hostname= "400mc”
DomainName=
Gateway= "xxx.xxx.xxx.xxx"
GatewayDev= "eth0"

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 FORTUS 360mc/400mc and FDM 360mc/400mc User Guide

4 - UPS Status..

Status=(x) IPV=230.00 IPFV=230

OPV=230.00 OPLOAD=32.00 OPFreq=60.00
BattV=28.00 UPSTemp=48.2 Update=60.00
CPUTemp=N/A Ident=BestPowerFortres or
Invensys Powerware 5

1 - Main Menu
Build Job.. |*Tips: Model T16
Operator Control.. |* Support T16
Modeler Status..
>Maintenance..

2 - Maintenance..
>Modeler Default..
Administration..
Reboot Machine..
Procedures..

3 - Modeler Default..

>Display Units = in (Inches) <E>

User Placement on Platen: NO

3 - Administration..

>Network Configuration..
Receive Software Upgrade or Code..
Field Service.. password:

4 - Network Configuration..

Dynamic IP: YES <E>

UpnP: ON <E>
*Configure Static Network Address

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FORTUS 360mc/400mc and FDM 360mc/400mc User Guide

5 - Configure Static Network Address (Dynamic IP = NO )

>IP : [172.16.70.10]
MASK: (.none found)
GW : [172.16.100.1]

4 - Receive Software Upgrade or Code..

>Waiting for Software Upgrade or Code

Press MENU key to Cancel

3 - Reboot Machine..

!! Hit the 1 key to Reboot Now

!! or press <MENU> key

3 - Procedures..

Measure Flatness <E>!

Change Head..

4 - Change Head

*M ABS-M30 [L | L ] SR20 S
Unload Model and Support
Unlock Door <E>
>Turn Off Head Power

4 - Menu after head power is turned Off

*OK to Install New Head

Reboot System <E>

B-9
 FORTUS 360mc/400mc and FDM 360mc/400mc User Guide

B - 10
Appendix C: WaterWorks™

About WaterWorks Soluble

Concentrate
WaterWorks in combination with Stratasys’ soluble support materials dissolves
temporary support structures with a water based solution, rather than manually
removing support material or using solvents to clean parts.
Stratasys software automatically creates
any needed support structures to build
specific parts. When applicable,
WaterWorks provides the final step
allowing the building of complex
geometries and fully functional assemblies
in a single build. Soluble support materials
are dissolved in a water based solution
resulting in a part with a smooth surface
finish and fine details intact.
Some parts have support materials that are
hard to remove (e.g., parts with thin, deep
channels) that result in longer dissolving
times. Some parts have support material
that cannot be removed (e.g., hollow parts with non-accessible interiors).

Service and Support

If there are questions regarding WaterWorks, the steps in this user guide, or MSDS,
contact Stratasys Customer Support:
• Service: 800.801.6491 (7:00 a.m. to 5:00 p.m. C.T.)
• Email: [email protected]
 FORTUS 360mc/400mc and FDM 360mc/400mc User Guide

System, Material, and Liquefier Tip

Compatibility
ABS (P400)
Use ABS model material with ABS_SS support material. The following tip
combinations and slice heights are available:

FDM Vantage and FDM Titan FDM Maxum

Model Tip Support Slice Model Tip Support Slice

Tip Height Tip Height

T10 T12 WW 0.005 in. T10 T10 0.005 in.

(0.127 mm) (0.127 mm)

T12 T12 WW 0.007 in. T12 T12 0.007 in.

(0.178 mm) (0.178 mm)

T16 T12 WW 0.010 in. T16 T16 0.010 in.

(0.254 mm) (0.254 mm)

T20 T20 0.013 in.

(0.330 mm)

ABS-ESD7
ABS-ESD7 material is available for Fortus 400mc, and Fortus 900mc systems.
Use ABS-ESD7 model material with SR-30 support material. The following tip
combinations and slice heights are available:

Fortus 400mc and 900mc

ABS-ESD7

Model Tip Support Tip Slice Height

T12 T12 SR-30 0.007 in. (0.178 mm)

T16 T12 SR-30 0.010 in. (0.254 mm)

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FORTUS 360mc/400mc and FDM 360mc/400mc User Guide

ABS-M30 (P430), ABS-M30i*

*ABS-M30i is available on the Fortus eT, Fortus 400mc and Fortus 900mc.
ABS-M30 and ABS-M30i material are available on Fortus eV, Fortus eT, Fortus
360mc/400mc, and Fortus 900mc systems.
Use ABS-M30 model material with and SR-30 support material. The following tip
combinations and slice heights are available:

Fortus eV, eT, 360mc/400mc, & 900mc Fortus eV, eT, 360mc/400mc, & 900mc
ABS-M30 ABS-M30i

Model Tip Support Slice Model Tip Support Slice

Tip Height Tip Height

T10 T12 SR/ 0.005 in. T10 T12 SR20/ 0.005 in. **
T12SR30 (0.127 mm) T12SR30 (0.127 mm)

T12 T12 SR/ 0.007 in. T12 T12 SR20/ 0.007 in.
T12SR30 (0.178 mm) T12SR30 (0.178 mm)

T16 T12 SR/ 0.010 in. T16 T12 SR20/ 0.010 in.
T12SR30 (0.254 mm) T12SR30 (0.254 mm)

T20 T12 SR/ 0.013 in. T20 T12 SR20/ 0.013 in.
T12SR30 (0.330 mm) T12SR30 (0.330 mm)

** T10 Slice is not available for Fortus

900mc.

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 FORTUS 360mc/400mc and FDM 360mc/400mc User Guide

ABSi (P500)
ABSi material is only available on Titan, Vantage Xa, Vantage S, Vantage SE, FDM
Maxum, Fortus eV, Fortus eT, Fortus 360mc/400mc and Fortus 900mc systems.
Use ABSi model material with ABS_SS support material. The following tip
combinations and slice heights are available:

FDM Titan, Vantage Xa, Vantage Fortus eT, Fortus 400mc, Fortus 900mc and
Xp, Vantage SE, and Vantage S FDM Maxum
ABSi ABSi

Support Slice Support

Model Tip Tip Height Model Tip Tip Slice Height

T10 T12 WW 0.005 in. T10 T10 0.005 in.

(0.127 mm) (0.127 mm)

T12 T12 WW 0.007 in. T12 T12 0.007 in.

(0.178 mm) (0.178 mm)

T16 T12 WW 0.010 in. T16 T16 0.010 in.

(0.254 mm) (0.254 mm)

T20 T20 0.013 in. * T10 Slice is not available for Fortus 900mc.
(0.330 mm)

PC
PC material is available for Fortus eV, Fortus eT, Fortus 360mc/400mc, and Fortus
900mc systems.
Use PC model material with SR-100 support material. The following tip combinations
and slice heights are available:

Fortus eV, eT, 360mc/400mc, and 900mc

PC

Model Tip Support Tip Slice Height

T10 T12 SR-100 0.005 in.* (0.127 mm)

T12 T12 SR-100 0.007 in. (0.178 mm)

T16 T12 SR-100 0.010 in. (0.254 mm)

* T10 Slice is not available for Fortus 900mc.

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FORTUS 360mc/400mc and FDM 360mc/400mc User Guide

PC-ABS
PC-ABS material is available on Titan, Vantage Xa, Vantage Xp, Vantage SE, and
Vantage S, Fortus eV, Fortus eT, Fortus 360mc/400mc, and Fortus 900mc systems.
Use PC-ABS model material with SR20 support material (formerly called PC-
ABS_SS). The following tip combinations and slice heights are available:

FDM Titan and FDM Vantage Fortus eV, eT, 360mc/400mc, & 900mc
PC-ABS PC-ABS

Support
Model Tip Tip Slice Height Model Tip Support Tip Slice Height

T10 T12 WW 0.005 in. T10 T12 SR20 0.005 in.*

(0.127 mm) (0.127 mm)

T12 T12 WW 0.007 in. T12 T12 SR20 0.007 in.

(0.178 mm) (0.178 mm)

T16 T12 WW 0.010 in. T16 T12 SR20 0.010 in.

(0.254 mm) (0.254 mm)

* T10 Slice is not available for Fortus 900mc.

Tip Identification
Vantage and Titan System Tip Identification
When building with WaterWorks material on an FDM Titan or an FDM Vantage, use
the T12 WW support tip for model tips: T10, T12, and T16.

The T12 WW tip has a finned flange and two line markings on the tube.

Figure 1: Vantage and Titan WW Tip Identification

The T12 WW
support tip has a
finned flange.

If a T20 tip is used for the model material, use a T20 tip for the support material (they
are the same tip part number for both model and support).

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 FORTUS 360mc/400mc and FDM 360mc/400mc User Guide

Fortus System Tip Identification

When building with WaterWorks material using a Fortus eV, Fortus eT, Fortus 360mc/
400mc or Fortus 900mc system, the T12 SR support tip must be used for all indicated
model tips. The T12SR20, T12SR30, and T12SR-100 tips are clearly marked on the
top-side of the plate and are slightly shorter than the model tips.
Figure 2: Fortus eV, eT, 360mc/400mc, and 900mc Tip Identification

All model and support tips The Soluble Release

are interchangeable - support tip is shorter than
EXCEPT for the Soluble the standard tips.
Release support tip.
Soluble Release support tip
Tip Size is imprinted on is imprinted with T12SR on
top-side of plate top-side of plate (T12SR20,
(T10, T12, T16, T20). T12SR30 and T12SR-100).

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FORTUS 360mc/400mc and FDM 360mc/400mc User Guide

Choosing a Support Removal Tank

Agitation aids WaterWorks in support material removal. Stratasys recommends using
either a circulation or an ultrasonic tank. The tank must be able to withstand a solution
temperature up to 85 °C (185 °F), and high alkaline solutions with a pH level up to 13.
For SR-10, SR-20, SR-30 the tank temperature needs to be able to reach
70°C (185 °F). For SR-100, the tank temperature needs to be able to reach
85 °C (185 °F).
Parts can be secured in the tank using stainless steel, porous baskets or other
containers, which lessens the chances of damage to the parts. A stainless steel tea
infusing ball (3 inches), or similar container, works well for small parts. Larger parts
with fine feature details can be secured to a basket with plastic cable ties.

Circulation Tanks
• Uses heat and circulation.
• Circulation amount and strength varies for each tank manufacturer.
• Generally used with lids, and therefore lose less evaporation than ultrasonic
tanks.
• Quieter than ultrasonic tanks.
• Secured parts may need to be orientated to evenly dissolve support material.

Ultrasonic Tanks
• Uses heat and sound waves to create scrubbing bubbles that gently clean
parts.
• Generally not used with lids to avoid over-heating.
• Louder than circulation tanks.
• Best for small or fragile parts with fine feature details and parts with thin
channels or small holes.

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 FORTUS 360mc/400mc and FDM 360mc/400mc User Guide

Safety Guidelines
Observe the following safety guidelines when using the soluble concentrate and the
tank:
• Follow the manufacturers documentation on tank operation and safety.
Understand how to properly and safely use the tank before operation.
• Always wear safety goggles (indirectly vented and chemical splash resistant).
• Use rubber gloves that can withstand the high solution temperature and high
alkaline solutions. (Gloves that are cuffed at the elbow are recommended.)
• Follow your company and local regulatory statutes regarding safety practices.
• Never place hands in a tank filled with solution and/or hot water.
• Never turn on power to the heater or ultrasonics without water/solution in the
tank.
• Always use a proper tool to remove parts from the tank. Plastic or stainless
steel removal tools are recommended that can withstand the high solution
temperature and high alkaline solution in the tank.
• If using a basket, remove the entire basket from the tank before removing
parts.

Support Removal Items

The following support removal items are referenced in this guide:
• Safety goggles (indirectly vented and chemical splash resistant)
• Heat, alkaline, and water-resistant rubber safety gloves (cuffed at the elbow is
recommended)
• Pliers and/or chisel
• Power drill
• Tank
• WaterWorks soluble concentrate
• Water

Removing Support Material

Manually Removing Support Material
Warning: Always wear safety glasses and safety gloves when removing
support material by hand. The support material is very brittle and can become
shards when manually broken off.
Manually removing support material is an option to shorten the support removal time
in the tank. Using a pliers and/or a chisel, remove as much of the support material as
possible before placing the part in the tank. Carefully drill out support material from
deep channels or openings. First use a drill bit that is slightly under sized and then use
a drill bit that is the correct size to clean out the opening.

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FORTUS 360mc/400mc and FDM 360mc/400mc User Guide

Removing SR-100 Support Material

It is required to manually remove small amounts of SR-100 support material to
eliminate any likelihood of part breakage in the support removal tank. Thin-walled or
feature part geometries (less than or equal to 0.02 in. (0.50 mm) with encapsulated
regions of support may be susceptible to breakage or cracking. This is due to slightly
faster thermal expansion of the SR-100 soluble support material compared to the
thermal properties of the polycarbonate.

Adding Solution to the Tank

Warning: Always wear safety goggles and heat, alkaline, and water-resistant
safety gloves when handling the concentrate.
1. Fill the tank with water. The ratio of water needed is 11 gallons (42 liters) of water
per one bottle (2.1 lbs or 950 g) of soluble concentrate. Make sure to fill the tank
according to the operating instructions set by the manufacture to avoid burning
out the heater (or generator in ultrasonic units) in the tank.
2. Carefully open one bottle of soluble concentrate (per 11 gallons of water) and
slowly spread the powder over the entire water surface in the tank.
Always add the soluble concentrate to the water, never add water to the
concentrate.
3. Seal and store bottles with remaining concentrate. Dispose of empty bottles
appropriately.
The soluble concentrate bottles are made of recyclable plastic and can be
recycled according to local recycling programs.

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 FORTUS 360mc/400mc and FDM 360mc/400mc User Guide

Tank Temperature
Caution: Never turn on power to the tank heater or ultrasonic units without
water or solution in the tank.

1. Power on the tank according to the operating instructions set by the manufacturer.

2. When dissolving SR20 or SR30 support material, set the temperature to 70 °C ±3

°C (158 °F ±5 °F). When dissolving SR-100, set the temperature to 85 °C ±3 °C
(185 °F ±5 °F). Always allow the solution to reach proper temperature before
placing any parts in the solution. Support material dissolves the fastest at the
designated support material temperature (see chart below).

Tank Temperature Settings

SR20 or SR30 70 °C ±3 °C (158 °F ±5 °F)

SR-100 85 °C ±3 °C (185 °F ±5 °F)

Setting or allowing the tank temperature to reach a higher than indicated

temperature is likely to damage parts.

3. Set the tank timer according to operating instructions set by the tank
manufacturer.

Placing Parts in the Tank

Caution: Make sure that parts are fully immersed in the solution. Parts can
crack if not fully immersed or if they are ‘bobbing’ in and out of the solution.
This is especially critical for small parts.

Follow the operating instructions set by the tank manufacturer as to where parts can
be placed in the tank (e.g., free moving or secured in a basket or other porous
container). In some tanks, for example, parts cannot be placed on the bottom. Multiple
parts may be placed in the tank but must allow for adequate agitation.

Inspecting Parts and Solution

Support material can be washed away from part geometries in 0.5 to 3.0 hours in the
support removal tank solution using proper temperature (see “Tank Temperature” on
page C-10) and pH levels. Parts exposed to the WaterWorks solution for less than 24
hours should see no change in mechanical properties.
Polycarbonate parts left in the tank for excessive periods of time (greater than 24
hours) may see a 5% to 15% drop in mechanical properties. It is highly recommended

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FORTUS 360mc/400mc and FDM 360mc/400mc User Guide

to avoid leaving polycarbonate parts in the tank solution longer than 24 hours.
This will alleviate any potential degradation of the part’s mechanical property.
Various factors determine how long it takes to remove support material in the tank.
These include the following factors:
• Minimize the volume of support material on the part (see “Manually Removing
Support Material” on page C-8).
• Minimize the time parts are in the solution tank.
• Maximize the pH level in the solution tank.
• Maximize solution agitation around parts
For best part quality, inspect parts as follows:
1. Inspect parts after two hours and then periodically until complete. Because of air
pockets and circulation patterns, rotate the basket or free moving parts to dissolve
support material faster.

2. Inspect the tank periodically for over-heating and solution evaporation. The
solution level must always cover the parts. Add more water if necessary. DO NOT
add more soluble concentrate.

Adding more soluble concentrate than recommended can damage parts.

Removing Parts from the Tank

Warning: Always wear safety goggles and heat, alkaline, and water-resistant
gloves when removing parts from the tank.

1. Turn off power to the tank.

2. Carefully remove parts from the tank or optional stainless steel container. Plastic,
or stainless steel removal tools are recommended for removing parts. The
removal tools need to withstand high water temperature and high alkaline
solution.
3. Rinse parts as follows:
A. White Parts:
• Rinse parts thoroughly with water until the surfaces are no longer
slippery
(1-2 minutes). Some white parts may need to soak for an hour to
help pull the concentrate from the surface of the part to reduce
possible staining. Also, soaking parts in a dishwasher rinsing aid
and water and then rinsing the parts will break the surface
tension.

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 FORTUS 360mc/400mc and FDM 360mc/400mc User Guide

B. Color Parts:

• Soak parts in water for one hour to dissolve and pull the
concentrate from the surface. Also, soaking parts in a dishwasher
rinsing aid and water and then rinsing the parts will break the
surface tension.

Not rinsing or soaking parts long enough can leave them with a white residue,
and/or streaks. Rinse or soak the parts again to remove the residue. Part
surface abnormalities can also be caused from using inadequate tank
solution. Check the tank solution and change it if necessary. See “Changing
Solution in the Tank” on page C-12.

4. If building parts using the sparse build style, allow them to fully drain because the
solution can get trapped inside the part. Allow parts to dry thoroughly and then
rinse parts under hot water without allowing any water to get trapped inside the
part again.
5. Dry parts with paper towels, compressed air, or let them air-dry. If colored parts
turn slightly white after drying, rinse them under hot water or soak them again as
previously instructed.
1. Changing Solution in the Tank
How often the solution is changed is dependant on the tank used, how it is maintain,
and the complexities of the parts built. Stratasys recommends changing the solution
after removing approximately 25 cubic inches (410 cc) of support material.
The following conditions indicate that the solution should be changed:
• White parts turn brown or yellow.
• Parts have a sticky residue or stick together in the solution tank.
• Functional parts with moving features are not functioning properly.
• Parts have shiny surfaces.
• Small pieces of plastic stick to cleaned parts and cannot be removed.
• Support material is not fully removed after a long cleaning cycle.
• Parts crack when soaking during the cleaning cycle (cracking is more evident
with small parts).
Parts must be completely immersed in solution to adequately remove support
material. See “Placing Parts in the Tank” on page C-10.

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FORTUS 360mc/400mc and FDM 360mc/400mc User Guide

Disposing of Soluble Concentrate

The soluble solution has been specially formulated to be safely disposed after dilution
and neutralization to an acceptable pH level. The pH level of fresh solution is similar to
that of typical laundry detergents, dishwasher detergents, and common household
cleaners.

Product pH Level

Fresh soluble solution 12.6

Laundry detergent 11-12

Dishwasher detergent 10-11

Common household cleaners 9-12

Check with local, state, and/or international regulatory statutes for what pH level is
acceptable for sewer drain disposal. Stratasys recommends that disposal procedures
be verified by the proper authorities. Stratasys cannot anticipate local, state, or
international regulatory statutes. Stratasys cannot be held liable if the solution is not
disposed of properly. Documentation concerning the disposal of concentrate may be
needed.

Soluble Solution Drain Effluent

Dilute the solution with water using the appropriate ratio to meet acceptable pH levels.
The Drain Effluent data below is based on a dilution of 1 part soluble concentrate to 5
parts water containing approximately 28 cubic inches of soluble release material
dissolved in 11 gallons of water. (See the Waste Water Profile for specific effluent for
SR-10, SR-20, SR-30, or SR-100 soluble support material.

Neutralization
The solution can be further neutralized to lower the pH level by slowly adding acid
(e.g., malic acid) to the tank before draining the solution.

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 FORTUS 360mc/400mc and FDM 360mc/400mc User Guide

C - 14