Mandeep Kaur Saini

Insurance Representative
+61419169706 [email protected]

EXPERIENCES
METLIFE INDIA | Jan 2023- Apr 2023
Territory Manager
PROFILE Job Summary: The Insurance Supervisor is responsible for overseeing the operations of the
insurance department within the organization. They provide leadership and guidance to a
Accomplished Insurance Representative team of insurance agents, ensuring adherence to company policies, procedures, and
adept at managing client relationships regulatory requirements. The supervisor also plays a pivotal role in training, mentoring, and
and promoting insurance plans evaluating staff performance to optimize productivity and achieve business objectives.
effectively. Skilled at handling multiple Additionally, they collaborate with other departments to develop strategies for enhancing
tasks concurrently while maintaining high customer satisfaction, maximizing sales, and mitigating risks.
levels of productivity. Demonstrated track
record of outstanding time management Responsibilities:
and customer service. Actively seeking a 1. Team Management:
full-time position that capitalizes on Lead, motivate, and supervise a team of insurance agents.
interpersonal abilities, exceptional time Set performance goals, conduct regular performance evaluations, and provide
management, and problem-solving skills.
constructive feedback.
Organized and reliable professional
Develop and implement training programs to enhance team members' knowledge and
proficient in handling diverse tasks with a
skills.
proactive approach. Eager to undertake
Resolve conflicts and address any issues within the team promptly.
additional responsibilities to contribute to
team objectives. 2. Operational Oversight:
Monitor and ensure compliance with company policies, procedures, and industry
regulations.

SKILLS Review insurance applications, policies, and claims to ensure accuracy and
completeness.
CLIENT PROSPECTING Oversee the underwriting process and make recommendations for risk assessment.
POLICYHOLDER COMMUNICATION Coordinate with insurance carriers to negotiate terms and resolve coverage issues.
CLIENT INTERVIEWS
3. Customer Service:
POLICY ANALYSIS
LEAD GENERATION Ensure excellent customer service standards are maintained.
LIFE INSURANCE Address customer inquiries, complaints, and escalations in a timely and professional
CUSTOMER FOLLOW-UP manner.
INDUSTRY AWARENESS Identify opportunities for improving customer satisfaction and retention.
GOAL-ORIENTED MINDSET 4. Sales and Marketing:
CRM SOFTWARE Collaborate with the sales and marketing team to develop and implement strategies
CLIENT RETENTION
for increasing insurance sales.
UPSELLING
POLICY KNOWLEDGE
Monitor sales performance metrics and implement corrective actions as needed.
NEW AGENT TRAINING Stay updated on industry trends, market conditions, and competitor activities to identify
POLICY FEATURE EXPLANATIONS opportunities for business growth.
LIFE INSURANCE SALES 5. Reporting and Analysis:
VERBAL AND WRITTEN COMMUNICATION Prepare regular reports on departmental performance, including sales metrics,
FORM COMPLETION AND SUBMISSION customer satisfaction scores, and financial results.
ADMINISTRATIVE FUNCTIONS
Analyze data to identify trends, patterns, and areas for improvement.
FINANCIAL NEEDS ASSESSMENT
Make recommendations for operational enhancements and strategic initiatives based
PREMIUM CALCULATIONS
POLICY CHANGES on analysis findings.
DOCUMENT CONTROL 6. Risk Management:
RECORDS MAINTENANCE Identify potential risks and develop strategies to mitigate them.
POLICY RENEWALS Ensure compliance with regulatory requirements and implement measures to minimize
CLAIMS INFORMATION GATHERING legal and financial exposure.
CUSTOMER SERVICE
Collaborate with the risk management team to develop and implement risk mitigation
CLIENT CONSULTATIONS
strategies.
CUSTOMER REFERRALS
RELATIONSHIP BUILDING
CUSTOMER BILLING Qualifications:
DATA ENTRY Proven experience in the insurance industry
REGULATORY REQUIREMENTS Strong knowledge of insurance products, underwriting principles, and regulatory
CUSTOMER ENGAGEMENT requirements.
INSURANCE ELIGIBILITY Excellent leadership, communication, and interpersonal skills.
INSURANCE CLAIM REGULATIONS
Ability to effectively multitask, prioritize tasks, and meet deadlines.
CUSTOMER ACCOUNT REVIEW
SALES REPORTING Proficiency in using insurance software and MS Office applications.
Analytical mindset with the ability to interpret data and make data-driven decisions.
REWARD CANARA HSBC LIFE INSURANCE | Aug 2019- Dec 2022
Executive Relationship Officer

Job Summary: Responsible for promoting and selling life insurance products to clients.
Engage with potential customers, assess their insurance needs, and recommend suitable
coverage options. Role requires strong interpersonal skills, sales acumen, and a deep
understanding of various life insurance policies. The representative works closely with clients to
provide personalised solutions and ensure customer satisfaction.

Responsibilities:
1. Sales and Customer Acquisition :
Prospect and generate leads through various channels, including cold calling,
networking, and referrals.
Conduct thorough needs analysis to understand clients' financial situations, goals, and
insurance requirements.
Present and explain different life insurance products, coverage options, and policy
features to clients.
Customise insurance solutions to meet individual client needs and budget constraints.
Close sales and achieve monthly or quarterly sales targets.
2. Operational Oversight:
Build and maintain strong relationships with clients by providing exceptional customer
service.
Address client inquiries, concerns, and objections in a professional and knowledgeable
manner.
Follow up with clients to ensure satisfaction, renew policies, and upsell additional
products as appropriate.
Provide ongoing support and guidance to clients throughout the policy lifecycle,
including claims processing and policy amendments.
3. Compliance and Documentation:
Ensure compliance with industry regulations and company policies in all sales activities.
Complete all required paperwork accurately and efficiently, including insurance
applications, underwriting forms, and client agreements.
Maintain comprehensive records of client interactions, sales activities, and policy details

EXPERTISE in the company's CRM system.

4. Product Knowledge and Training:
Stay updated on industry trends, market developments, and changes in insurance
regulations.
UI/UX Continuously expand knowledge of life insurance products, underwriting guidelines, and
sales techniques through training programs and self-study.
Visual Design Share insights and best practices with team members to enhance overall sales
performance.
Wireframes
Qualifications:
Proven track record of success in sales, preferably in the insurance or financial services
Storyboards
industry.
Strong communication and interpersonal skills, with the ability to build rapport and trust
with clients.
Knowledge of various life insurance products, including term life, whole life, and universal
life insurance.

REWARD Sales-oriented mindset with the ability to identify opportunities, overcome objections, and
close deals.
Proficiency in using sales CRM software and Microsoft Office applications.

Oct 2019 | Liceria & Co.

The Best Employee of the Year

May 2017 | Liceria & Co.

RELIANCE LIFE INSURANCE | Apr 2018- Jul 2019
The Best Employee of the Year Senior Relationship Manager
Job Summary: Plays a pivotal role in managing and nurturing relationships with key clients

LANGUAGES
within the insurance industry. Responsible for understanding the needs of clients, identifying
opportunities for growth, and ensuring high levels of satisfaction. This role involves building
strong partnerships, collaborating with internal teams, and providing strategic guidance to
clients to maximize their value and retention.

ENGLISH

FRENCH
 Responsibilities:

1. Client Relationship Management:

Develop and maintain strong relationships with key clients in the insurance sector,
including insurance companies, brokers, and agencies.
Serve as the primary point of contact for clients, addressing their inquiries, concerns,
and service requests promptly and effectively.
Conduct regular meetings and check-ins with clients to assess satisfaction levels,
gather feedback, and identify opportunities for improvement.
2. Account Management:
Understand the unique needs and objectives of each client and tailor solutions to meet
their specific requirements.
Collaborate with internal teams, such as sales, underwriting, and customer service, to
ensure seamless delivery of services and support to clients.
Monitor client accounts, track performance metrics, and identify areas for growth and
expansion.
3. Business Development:
Identify new business opportunities within existing client accounts and work proactively
to expand the scope of services offered.
Stay informed about industry trends, market developments, and competitor activities to
PROFILE identify potential threats and opportunities.
Develop and implement strategies to increase client retention and satisfaction levels.
4. Strategic Planning and Consultation:
Provide strategic guidance and consultation to clients on insurance products, risk
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management strategies, and market trends.
consectetur adipiscing elit. Collaborate with clients to develop customized solutions that address their evolving
Nullam pharetra in lorem at needs and align with their business objectives.
laoreet. Donec hendrerit libero Assist clients in navigating complex insurance processes, including policy renewals,
eget est tempor, quis tempus claims management, and regulatory compliance.
5. Communication and Reporting:
arcu elementum. In elementum
Communicate regularly with clients to provide updates on relevant industry news,
elit at dui tristique feugiat. Mauris product enhancements, and service offerings.
convallis, mi at mattis Prepare and deliver presentations, reports, and proposals to clients to communicate
malesuada, neque nulla volutpat value propositions and recommendations effectively.
dolor. Maintain accurate records of client interactions, agreements, and action plans in CRM
systems.
Qualifications:.
Proven experience in account management, relationship management, or business

EXPERTISE development within the insurance industry.

Strong understanding of insurance products, services, and market dynamics.
Excellent interpersonal, communication, and negotiation skills.
Ability to collaborate effectively with cross-functional teams and stakeholders.
UI/UX Analytical mindset with the ability to identify trends, interpret data, and make strategic
recommendations.
Visual Design

Wireframes

Storyboards INTERNSHIP PROJECTS

User Flows Religare Health Insurance | 8 weeks
Assist underwriters in evaluating insurance applications, assessing risk factors, and
determining appropriate coverage options.

REWARD Analyse medical records, lab reports, and other relevant data to support underwriting
decisions.
Assist with enrolment processes, including processing new applications, updating policy
information, and verifying eligibility.
Review claim documentation, medical records, and provider invoices to verify coverage
eligibility and compliance with policy terms.
Respond to inquiries from policyholders, healthcare providers, and internal stakeholders
regarding insurance coverage, benefits, and claims status.

NJ India Invest | 8 weeks

Assist in conducting research on potential investment opportunities, market trends, and
LANGUAGES economic indicators.
Analyse financial statements, performance metrics, and industry benchmarks to support
investment decision-making.
Assist portfolio managers in monitoring and rebalancing mutual fund portfolios to ensure
ENGLISH adherence to investment objectives and risk parameters.
Help maintain accurate records of portfolio holdings, transactions, and performance
metrics.
FRENCH Participate in client meetings, presentations, and conference calls to provide updates on
fund performance and market outlook.