Get more value from your

CMMS (Part I): Best usage

models for business impact
and user adoption

Michael Mills

Webinar Series
1
 Meet the speaker

Michael Mills
Sr. Solutions Engineer, Fluke Reliability

▪ 7 years in CMMS leveraging best-of-breed solutions and best

practices.
▪ Experience ranging across roles such as Customer Success
Manager, Solutions Engineer, and SME on integrated systems and
providing solutions for Workplace Safety, Packaging, Life Sciences,
Manufacturing, Public Sector, and Utilities.
▪ Certified Reliability Leader – 2018

2 © 2021 | Fluke Reliability

 Agenda/goals

What is the Purpose of a CMMS?

The Business of Maintenance

Continuous Improvement

Best Usage Models for Business Impact and User Adoption

3 © 2021 | Fluke Reliability

 Core CMMS functionality

Assets
What you want to
track in the system
Charges Work Orders Parts
Track costs, both Vehicle for recording
Your Inventory Purchase
Labor and Parts, activities performed Orders
associated with a Purchasing the
Work Order Parts/Services needed
PMs PM Tasks
Scheduled Preventive Create a Library of Tasks to
Maintenance be assigned to your PMs
Condition
Report Writer
Monitoring Understand the data
Condition Monitoring to you’re collecting
generate work orders Requests
Users enter Contacts
Requests for Users, employees, supervisors,
work suppliers, vendors, etc.

4 © 2021 | Fluke Reliability

 Desired outcomes of using a CMMS

Reduce Unplanned Increased Increase Eliminate Manual

Downtime on Visibility and Worker Processes
Equipment Transparency Productivity

Help Meet Create a Paperless Extending the

Regulatory Work Life of Assets
Standards Environment

5 © 2021 | Fluke Reliability

 CMMS workflow

Work Request Preventive Assets Tasks

Maintenance
Resources Parts
Approve / Reject PM Generation Stores Purchasing

Inventory Purchase
Work Order Management Orders
CMMS Administrator Invoice
Parts Issues Matching
Supervisor / Manager Work Order
Parts
Backlog CMMS Planner / Scheduler Parts Returns Receipts

Cycle
WO Charges Labor Parts Counting
WO Complete
Parts
History Reliability
Reordering

WO Close

Technician / Vendor

Retrospective
Asset & Reliability Engineering
WO
RCA, RCM, FRACAS, ISO 14224,
History & Manager / Engineer ISO 55000
Analysis

6 © 2021 | Fluke Reliability

 CMMS workflow

Work Request Preventive Assets Tasks

Maintenance
Resources Parts
Approve / Reject PM Generation Stores Purchasing

Inventory Purchase
Work Order Management Orders
CMMS Administrator Invoice
Parts Issues Matching
Supervisor / Manager Work Order
Parts
Backlog CMMS Planner / Scheduler Parts Returns Receipts

Cycle
WO Charges Labor Parts Counting
WO Complete
Parts
History Reliability
Reordering

WO Close

Technician / Vendor

Retrospective
Asset & Reliability Engineering
WO
RCA, RCM, FRACAS, ISO 14224,
History & Manager / Engineer ISO 55000
Analysis

7 © 2021 | Fluke Reliability

 CMMS workflow

Work Request Preventive Assets Tasks

Maintenance
Resources Parts
Approve / Reject PM Generation Stores Purchasing

Inventory Purchase
Work Order Management Orders
CMMS Administrator Invoice
Parts Issues Matching
Supervisor / Manager Work Order
Parts
Backlog CMMS Planner / Scheduler Parts Returns Receipts

Cycle
WO Charges Labor Parts Counting
WO Complete
Parts
History Reliability
Reordering

WO Close

Technician / Vendor

Retrospective
Asset & Reliability Engineering
WO
RCA, RCM, FRACAS, ISO 14224,
History & Manager / Engineer ISO 55000
Analysis

8 © 2021 | Fluke Reliability

 CMMS workflow

Work Request Preventive Assets Tasks

Maintenance
Resources Parts
Approve / Reject PM Generation Stores Purchasing

Inventory Purchase
Work Order Management Orders
CMMS Administrator Invoice
Parts Issues Matching
Supervisor / Manager Work Order
Parts
Backlog CMMS Planner / Scheduler Parts Returns Receipts

Cycle
WO Charges Labor Parts Counting
WO Complete
Parts
History Reliability
Reordering

WO Close

Technician / Vendor

Retrospective
Asset & Reliability Engineering
WO
RCA, RCM, FRACAS, ISO 14224,
History & Manager / Engineer ISO 55000
Analysis

9 © 2021 | Fluke Reliability

 Core CMMS functionality

Assets
What you want to
track in the system
Charges Work Orders Parts
Track costs, both Vehicle for recording
Your Inventory Purchase
Labor and Parts, activities performed Orders
associated with a Purchasing the
Work Order Parts/Services needed
PMs PM Tasks
Scheduled Preventive Create a Library of Tasks to
Maintenance be assigned to your PMs
Condition
Report Writer
Monitoring Understand the data
Condition Monitoring to you’re collecting
generate work orders Requests
Users enter Contacts
Requests for Users, employees, supervisors,
work suppliers, vendors, etc.

10 © 2021 | Fluke Reliability

 POLL QUESTION No. 1

? Who at your company is currently assuming ownership of your CMMS

success? (Click only one answer)

▪ Maintenance & Reliability

▪ Operations
▪ Management
▪ Team effort (multiple teams)
▪ Not sure

11 © 2021 | Fluke Reliability

 The bigger picture

ERP
Procurement and
invoice processing

MES
Production
windows, asset
availability

CRM HRM
Customer tracking, Time tracking,
sales training, and so-on
12 © 2021 | Fluke Reliability
 The business of maintenance

“A business within a business”

“Savings Center instead of Cost Center”

13 © 2021 | Fluke Reliability

 The story of maintenance

▪ Overall cost of ownership

▪ Management and control of your maintenance management processes

▪ Maintenance activity over the lifecycle of an asset

▪ Your assets

▪ Your reliability story

14 © 2021 | Fluke Reliability

 “Change” MMS

15 © 2021 | Fluke Reliability

 Best usage models for business impact
and user adoption

16 © 2021 | Fluke Reliability

 Warranty tracking

17 © 2021 | Fluke Reliability

 Warranty tracking

▪ Recoverable costs

▪ Improved vendor management

▪ Deficiencies in product or quality
▪ Ability to negotiate with higher
quality providers

▪ Collect appropriate information

to avoid delay/deny

18 © 2021 | Fluke Reliability

 Resource utilization

19 © 2021 | Fluke Reliability

 Today’s maintenance landscape
Maintenance teams in nearly every industry are faced with one common problem

DOING MORE WITH LESS

Lack of resources or staff 48%

Lack of understanding of new
38%
maintenance options/technologies
Lack of training 32% Key challenges
to improving
Employee buy-in 29%
facility
Lack of available funding 29% maintenance

Outdated technology 28%

Lack of support from management 26%

Poor scheduling, rarely followed through 17%

Safety issues 9%

Security issues 2%

Other 4%

Source: 2019 Facilities Maintenance Survey, Plant Engineering

20 © 2021 | Fluke Reliability

 Data drives outcomes

▪ There is nothing more important than the technician

▪ Based around maintenance strategy for assets
▪ Asset criticality
▪ RIME ranking
▪ “Build a culture of continuous improvement, with something to compare against”

21 © 2021 | Fluke Reliability

 MRO materials management

▪ Bridge the MRO Reliability GAP

▪ Designate critical and/or capital spares

▪ Utilize Demand Maintenance to establish effective BOMs

▪ Establish and document processes for refurbishment/repair

▪ Criticality assignment for each part

▪ Linking equipment failure modes to used parts

22 © 2021 | Fluke Reliability

 Mobility

Computerized Mobile

23 © 2021 | Fluke Reliability

 Supporting your maintenance strategies (business)

▪ Run to failure

▪ Time-based/periodic

▪ Condition-directed

▪ Design-out maintenance

24 © 2021 | Fluke Reliability

 Supporting your team members

Know what’s going on

ASSETS
with assets real time

See the bigger picture SYSTEMS

across all systems

Take the right action TECHS

at the right time

25 © 2021 | Fluke Reliability

 Cut data entry and travel by 88%

Streamline maintenance by combining real-time asset data and EAM information on a mobile device

Reduced response times

Filter alarms directly from PLC/SCADA systems directly to
technicians based on location, skill, and availability

Improve team productivity with mobility

Record labor and spare parts from anywhere to ensure Maximo is
always up to date while eliminating time wasted.

Give technicians a 360 view of asset status

Anytime, anywhere access to condition data from SCADA, asset
information and maintenance history speeds troubleshooting.

26 © 2021 | Fluke Reliability

 How do you measure success?

▪ Eliminate ~25 minutes per day in data entry & work documentation per technician
▪ Calendar PM demand reduced by 25%
▪ Troubleshoot technical issues 32% faster
▪ 65% Increase in production capacity for critical assets
▪ 175 Sites, 10,000 technicians, 100,000s of connected data points

▪ Full ROI within six (6) months

▪ Realtime alerts to staff within 6 seconds of a fault
▪ Elimination of travel time has driven increased wrench time
▪ Enterprise groups are notified as assets return to service

27 © 2021 | Fluke Reliability

 Benefits of mobile CMMS

Accuracy of data capture

Increased productivity

Support standardization and compliance

Puts safety procedures right in front of the technicians

Creates opportunity for more value-added functions

28 © 2021 | Fluke Reliability

 Integrated Condition Monitoring

Optimize
Repair Improve Models
Maintain Assets Through
with Intelligent Continuous Learning
Insights
Predict
Use Sensor Data &
Work History to
Predict Failures

Understand Connect
Enrich Your Data
Evaluate Your Assets In
Ecosystem
Context

29 © 2021 | Fluke Reliability

 True enterprise asset management (EAM)

Reality of PLC/SCADA data

▪ Virtually 100% of companies have this data available
▪ Only 16% of them have access to asset condition data in their EAM 30% • Calendar PMs
▪ 70% have no way to use this data to optimize maintenance activities
32% • Time to Diagnosis
20% • MTTR
Reality of integrated CdM projects 47% • Asset Availability
▪ Impact maintenance, HSE, operations, and sustainability
▪ Datatypes: cycle counts, runtime, gauge values, temp, etc. 50K • Unit Throughput
▪ Supports both remote workers and on-site
▪ Optimize on-site resources

*Fluke Reliability Solutions survey results

30 © 2021 | Fluke Reliability

 Shifting the curve

Manage rules-based exceptions such as: Threshold Measuring, Data Validation, Translation, Data
Mapping, Session Management, and Notifications.

Costs associated with failure:

▪ Downtime
▪ Backlog
▪ Express shipping
▪ Overtime
▪ Contract commitments

31 © 2021 | Fluke Reliability

 Connected systems
Data Aggregation
& SW Analytics
Large, Clean, Contextual Data Lake:
Sensor Data
Machine Configuration Data
Operational Data
Other Contextual Data
Interconnectivity with Other Enterprise
Systems of Record:
Computerized Maintenance Mgmt.
Automation Control Systems
Asset Performance Mgmt.
ERP & EAM

IIoT software platform Analytics:

General Analytical Engines & Pattern
Recognition
Domain-Specific Analytics
Data Visualization & Dashboarding

32 © 2021 | Fluke Reliability

 Realized ROI from integrated CdM solution

Return on investment 10x

Reduction in maintenance costs 25% - 30%

Elimination of breakdowns 70% - 75%

Reduction in downtime 35% - 45%

Increase in production 20% - 25%

Source: US DOE Operations & Maintenance Best Practices guide, 2010.

33 © 2021 | Fluke Reliability

 Questions

QUESTIONS?
?
Thank you!
Michael Mills
[Link]@[Link]
Sales Engineer, Fluke Reliability

34 © 2021 | Fluke Reliability

 Next webinar March 24: Integrations for improving machine health

BEST PRACTICE WEBINAR

Wednesday, March 24, 11 a.m. ET

Get more value from your CMMS (Part II): Integrations for improving machine health
You may be surprised by how supercharged your CMMS can be when connected to more powerful sensors,
software, and other compatible systems. Your CMMS is designed to support maintenance and reliability,
and the outcomes only get better with systems that interoperate. Integrations can be painless and can set
your company up for years to come.
In this webinar, senior solutions engineer Michael Mills and Fluke Reliability colleagues Mike Ciocys, Brian
Harrison, and Jeremy Guo demonstrate the robust synergies of integrating eMaint CMMS with VibGuard
IIoT for vibration monitoring and analysis, Fluke Connect sensors for condition monitoring, and Fluke
Connect2Assets software for data integration. This is part two of a two-part, CMMS-focused webinar series.

35 © 2021 | Fluke Reliability

 Part II: Integrations for improving machine health

36 © 2021 | Fluke Reliability

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 THANK YOU!

www. f l u k e . com 1-800-850-4608

sales@accelix. com

38 © 2021 | Fluke Reliability