Overa
ll ll
Source Guest Name Response Date Checkout Date ll
Exper Servic
Score
suganda, kurniawan 12/28/2015 12/23/2015 9 9 9
Santoso Utomo, Budi 12/28/2015 12/29/2015 7 7 7
Rusdiah, Jeanny 12/27/2015 12/26/2015 9 9 9
lukito, lilik andriani 12/27/2015 12/27/2015 10 10 10
Cho, Peter 12/27/2015 12/22/2015 7 7 7
Hutabarat, David 12/25/2015 12/26/2015 8 8 8
TRIPADVISOR Melissa A 12/25/2015 3
Budijanto, Dina 12/24/2015 12/25/2015 6 6 7
Bambang, Aryan 12/24/2015 12/24/2015 10 10 10
Santoso, Budiman 12/23/2015 12/23/2015 9 9 9
TRIPADVISOR AkhmadSNAAle 12/22/2015 3
TRIPADVISOR Iriene Y 12/22/2015 4
TRIPADVISOR MNMY 12/21/2015 4
Rita, Francisca 12/19/2015 12/20/2015 10 10 10
RudyMulyawan, lie eng han 12/18/2015 11/24/2015 10 10 10
Jones, Kameko 12/18/2015 12/13/2015 9 9 9
Moshkin, Andrey 12/18/2015 1/1/1970 9 9 9
TRIPADVISOR Wita I 12/18/2015 5
Moshkina, Iana 12/12/2015 1/1/1970 10 10 10
Moshkina, Galina 11/12/2015 1/1/1970 10 10 10
Yuristiawati, Yuristiawati 6/12/2015 11/30/2015 10 10 10
GOOGLE_LOCAL Daniel Setiawan 11/29/2015 5
novianto, slamet 11/26/2015 10/31/2015 10 10 10
GOOGLE_LOCAL oky tirta solo 11/22/2015 3
TRIPADVISOR Hana S 11/21/2015 3
TRIPADVISOR diditadityasandra 11/18/2015 4
GOOGLE_LOCAL Rafa Fausta 11/14/2015 5
TRIPADVISOR Adinda D 11/11/2015 4
TRIPADVISOR Reza_Maulana 10/11/2015 4
TRIPADVISOR irwanwgarudamiles 9/11/2015 5
TRIPADVISOR IrwanGunanto 10/23/2015 5
GOOGLE_LOCAL Zainal Mutaqin 10/23/2015 2
TRIPADVISOR Agnes S 10/22/2015 4
TRIPADVISOR IndraAbd 10/17/2015 5
TRIPADVISOR Didianan 10/15/2015 5
panyatama, fanny 11/10/2015 12/10/2015 1 1 1
TRIPADVISOR SengHiapNg 10/10/2015 2
TRIPADVISOR dw_dn 9/10/2015 4
Desie, Afief 9/10/2015 10/10/2015 7 7 7
TRIPADVISOR Dickquake 6/10/2015 5
GOOGLE_LOCAL Burham Fazali 09/23/2015 5
TRIPADVISOR suci_mulyaputri 09/21/2015 5
TRIPADVISOR InulViztaThePark 09/20/2015 5
Woo, Skeet 09/17/2015 09/15/2015 8 8 8
GOOGLE_LOCAL Firin Sahabat Alam Prifi 09/15/2015 5
TRIPADVISOR NinukWiryonoWirawan 7/9/2015 4
Bursa, Sintunata 3/9/2015 2/9/2015 10 10 10
TRIPADVISOR SB0306 3/9/2015 5
TRIPADVISOR 123ru_0k 2/9/2015 4
TRIPADVISOR Roy A 08/23/2015 5
TRIPADVISOR dyankusuma 08/23/2015 3
GOOGLE_LOCAL Chandra Chen 08/15/2015 4
TRIPADVISOR Sony k 08/14/2015 1
TRIPADVISOR Angeline C 07/31/2015 5
TRIPADVISOR fatihnauranaila 07/29/2015 4
Barrette, Jean 07/29/2015 07/28/2015 9 9 9
TRIPADVISOR Anggara S 07/22/2015 4
Nimpuno, Endrawan 07/22/2015 07/21/2015 7 7 7
TRIPADVISOR Yustina S 07/21/2015 4
TRIPADVISOR Aurora A 07/20/2015 3
TRIPADVISOR Adisti M 07/19/2015 1
Suriawidjaja, Tevy 07/16/2015 07/17/2015 7 7 3
TRIPADVISOR apsari_christy 9/7/2015 2
GUEST RESPONS
Order liness t to Raw data
Com
ll ty of room
of of Reco ment Additional Comments
Break Guest Inter
Room Guest mme s
for breakfast, especially salad less variety,
less tender croissant and a little loud. for
traditional drinks (herbal medicine) is not
7 9 9 9 10 8 available.
kamar kotor ada sawang (kotoran di langit
kamar). Lampu kamar diatas kasur mati
satu. Pintu lemari pakaian rusak. Closet
kotor sekali masih ada warna kuning
7 7 7 7 7 6 menempel (seperti tidak pernah di sikat).
Please make sure that exhaust fan in the
bathroom is running well to prevent
6 9 9 9 9 8 bathroom odor entering the main bedroom
7 10 9 9 10 6 Good
8 8 8 9 8
7 7 7 8 8 Food is good
4 7 7 7 6 7
10 10 10 10 10 7 Faster internet connection needed
Good hotel at Surakarta.. Near with
Hartono Mall & The Park.. So, i am very
enjoy stay there.. I love ur facility : fitness &
swimming pool.. For room & interior i like
9 9 9 9 10 9 that..
8 9 9 9 10 8
9 9 9 8 10
8 9 9 9 10 8
9 9 9 9
10 10 10 10 10 10
10 10 10 10 10 10
The things should BW improved is kiddy
pool, it's kinda dirt on the surface of pool's
water and there were no staffs around the
pool, so i have to look around to find staff
10 10 10 10 10 for borrowing towels 
best western hotel is very comfortable for
10 10 10 10 10 10 me and i very like
8 7 7 7 1 Not recommended stay for future
8 7 7 7 8
both the iphone 6s and samsung note 4
received a very strong signal and yet fail to
log on. Not such case when moving to
8 8 9 8 9 1 another hotel property
8 10 10 10 10 8
9 9 10 10 9 Nice hotel will stay again.
7 7 7 8 8 7
Reception girl name Linda made our stay
not comfortable because her
discrimination. She said the takjil only
kurma at the lobby just because she looked
at me not a muslim. At reallity, i ask to
restaurant and they said so many drinks and
assorted there. I bring my 3 years old baby
boy to stay there at takbiran night and
every people know how crowded the street
and how hard to found food
everywhere..should have any reason to eat
the takjil??? I'm not take the takjil free, I
7 8 8 8 7 already PAID!!!
Compliment Employees Other Problems Phone Survey ID
doorman were very helpful and the parking
area for shade there is little discrimination
for a vehicle which in addition to luxury
sedans. receptionis somewhat less quickly
(a little nervous) when determining the
order of more than one room. overall good
service 48681826
Check in terlalu lama. Menu breakfast
diperbanyak itemnya. No 48645762
No 48608427
Good enough 48589718
Fell Below My Expectations 48514305
Pls improve to be more professional. And
more caring. 48551047
48604794
Fell Below My Expectations 48548490
The Room boy is nice&helpfull 48525549
Carring & helpfull 48497012
48544295
48496849
48489147
48401053
good servise 48373175
Person at the front desk was very helpful. I
forget his name but he showed me in the
map where the hotel was located and
nearby malls. Also answered all of my
questions throughout my stay. 48207152
48368937
48425607
48151744
48120679
Absolutely mrs. Metta ï’‹ 47941081
47528279
best western hotel is very comfortable for
me 47393282
47093794
47090538
46907059
46473119
46395902
46395901
46242431
45585177
45802859
45534622
45241395
45207330
Very poor Fell Below My Expectations 44838059
44861675
44832509
44774044
44770326
44253481
44252359
44185488
the lady who checked me in was courteous
and communicable but could not get her
name. She had no name tag on Did NOT Report Problem 44002551
43983096
43645067
43543450
43562271
43503433
43407135
43407134
42886021
43407131
43407128
43407130
Allowed me to have a late checkout which
facilitated my travel. Thank you. 42153938
43407127
Fell Below My Expectations 41868741
43407126
43407125
43407124
Dont discrimination people just because the
guess bought the ramadhan package but
not fasting. Guess already PAID for the
package and have own reason why they
choose that!! Did NOT Report Problem 41651384
43407133
