1102 Simulations
Question 22 (Simulation)
1st Statement (Has anything changed recently?)
2nd Statement (Please change the port number on your mail
settings to 993)
Which of the following should be done NEXT?
A. Educate the user on the solution that was performed
B. Tell the user to take time to fix it themselves next time
C. Close the ticket out
D. Send an email to Telecom to inform them of the issue and
prevent reoccurrence
Answer: A
Question 79 (Simulation) Ann
Ann, a CEO has purchased a new consumer-class tablet for
personal use, but she is unable to connect it to the company’s
wireless network. All the corporate laptops are connecting
without an issue. She has asked you to assist in getting the
device online
Instructions
Review the network diagrams and device configurations to
determine the cause of the problem and resolve any discovered
issues
1. Click the tablet from Office 3
2. Then WI-FI
802.11 – ac
SSID – BYOD
Frequency – 5GHz or Use the WI-FI Map to confirm
Security Mode- WPA
Passphrase – TotallySecure!
Wireless Networks – Select BYOD
NB!! The last part you select BYOD on the Wireless Network
tab
Question 80 (Simulation) Megan
Megan, the CEO, is unable to connect to the company’s network
on her company-issued enterprise tablet when in the office,
however, it works perfectly from home. All the corporate
laptops are connected to the wireless network without issue.
She has asked you for assistance in getting the device online.
INSTRUCTIONS
Review the network diagrams and device configurations to
determine the cause of the problem and resolve any
discovered issues.
1. Click the tablet from Office 3
2. Then WI-FI
802.11 – n
SSID – CORP
Frequency – 2.4GHz
Security Mode – WPA2
Passphrase – Corpsecure1
Wireless Networks – Select CORP
NB!!1 The last part you select CORP on the Wireless Networks
Question 81 (Simulation)
Welcome to your first day as a Fictional Company, LLC
helpdesk employee. Please work the tickets in your
helpdesk ticket queue.
INSTRUCTIONS
Click on individual tickets to see the ticket details. View
attachments to determine the problem.
Select the appropriate issue from the ‘Issue’ drop-down
menu. Then, select the MOST efficient resolution from
the ‘Resolution’ drop-down menu. Finally, select the
proper command or verification to remediate or confirm
your fix of the issue from the ‘Verify/Resolve’ drop-down
menu.
For the first two tickets
- Select the first ticket as HIGH Priority
Issue – Corrupt OS
Resolution – Repair Installation
Verify/Resolve – bootrec
- Close Ticket, then move to the second ticket
Issue – User cannot access shared resource
Resolution – Remap network drive
Verify/Resolve – net use
- Then Close Ticket
The following is for the same simulation but different
scenarios
First two tickets
- Select the first ticket as HIGH Priority Issue –
Incorrect IP Address
Resolution – Create a DHCP Reservation
Verify/Resolve – Ipconfig/renew
- Close Ticket, then move to the second ticket
Issue – BSOD
Resolution – Uninstall Application
Verify/Resolve – Safe Mode
- Then close ticket
NB “Please look at the Attachments for each ticket”
Question 219 (Simulation)
Drag and Drop Question
A customer recently experienced a power outage at a
SOHO. The customer does not think the components are
connected properly. A print job continued running for
several minutes after the power failed, but the customer
was not able to interact with the computer.
Once the UPS stopped beeping, all functioning devices also
turned off.
In case of a future power failure, the customer wants to
have the most time available to save cloud documents
and shut down the computer without losing any data.
INSTRUCTIONS
Based on the customer's requirements, connect the
customer's devices to the proper outlets. Select the
power source for the Surge Protector and UPS. This
may require reselecting dropdowns or removing tokens.
Each token may only be used once.
Answers
NB!! The only thing you change is the Power Source for both
Surge
Protector and UPS is the WALL OUTLET
Surge Protector UPS
Power Source (Wall Outlet) Power Source (Wall Outlet)
Devices (Printer and Scanner) Devices (Cable modem,
Computer, Monitor, WI-FI
router)
Question 308 (Simulation)
A user reports that after a recent software deployment to
upgrade applications, the user can no longer use the
Testing program.
However, other employees can successfully use the Testing
program.
INSTRUCTIONS
Review the information in each tab to verify the results of the
deployment and resolve any issues discovered by selecting the:
- Indexnumber of the Event Viewer issue - First
command to resolve the issue
- Second command to resolve the issue
BSOD
Commands:
Event Viewer:
System Error:
Answers
The user is experiencing a system error that prevents them from using
the Testing program. The error message indicates that the file
[Link] is missing from the computer. This file is part of the
Microsoft Visual C++ 2010 Redistributable Package, which is required
by some applications to run properly. The error may have occurred due
to a corrupted or incomplete software deployment.
To resolve this issue, the user needs to restore the missing file and
register it in the system. One possible way to do this is to copy the file
from another computer that has the Testing program installed and
working, and then use the regsvr32 command to register it. The steps
are as follows:
1. On another computer (User-PC02) that has the Testing program
installed and working, locate the file [Link] in the folder
C:\Program Files\Testing.
2. Share the folder C:\Windows\System32 on User-PC02 by right-
clicking on it, selecting Properties, then Sharing, then Advanced
Sharing, then checking Share this folder, then clicking OK.
3. On the user's computer (User-PC01), open a command prompt
as an administrator by clicking Start, typing cmd, right-clicking
on Command Prompt, and selecting Run as administrator.
4. In the command prompt, type the following command to copy
the file [Link] from User-PC02 to User-PC01: copy
"C:\Program Files\Testing\[Link]" "\\User-
PC02\C$\Windows\System32" After the file is copied, type the
following command to register it in the system: regsvr32
[Link] Restart the user's computer and try to run the
Testing program again
Therefore, based on the instructions given by the user, the correct answers
are:
Select Event Viewer Issue: 2187
1st CLI Resolution: copy "C:\Program Files\Testing\[Link]" \\User-
PC02\C$\Windows\System32 /v/y
2nd CLI Resolution: regsvr32 [Link]
QUESTION 491 SIMULATION
As a corporate technician, you are asked to evaluate several
suspect email messages on a client's computer. Corporate policy
requires the following:
- All phishing attempts must be reported.
- Future spam emails to users must be prevented.
INSTRUCTIONS
Review each email and perform the following within the email:
- Classify the emails
- Identify suspicious items, if applicable, in each email
- Select the appropriate resolution
If at any time you would like to bring back the initial state of the
simulation, please click the Reset All button.
First Email
Second Email
Third Email
Fourth Email
Fifth Email
Answers
QUESTION 589 Simulation !!!!TO BE CONFIRMED
Multiple users are reporting audio issues as well as performance
issues after downloading unauthorized software. You have been
dispatched to identify and resolve any issues on the network using
best practice procedures.
INSTRUCTIONS
Quarantine and configure the appropriate device(s) so that the
users' audio issues are resolved using best practice procedures.
Multiple devices may be selected for quarantine. Click on a host or
server to configure services.
If at any time you would like to bring back the initial state of the
simulation, please click the Reset All button
