Recall Analog
Installation and Configuration Guide
Version 3.7
RECALL ANALOG
TABLE OF CONTENTS
1- INTRODUCTION ........................................................................................... 3
2- RECALL ANALOG INSTALLATION............................................................ 4
2.1 Hardware Installation ....................................................................................................4
2.2 Software Installation ......................................................................................................5
2.2.1 SQL Express Installation......................................................................................7
2.2.2 Installation of the “Recall Server” Software ..........................................................7
2.2.3 Installation of the “Recall Analog Hardware Setup” tool.......................................9
3- RECALL ANALOG SETUP ........................................................................ 13
3.1 Hardware.....................................................................................................................13
3.2 Identification of Device Port ........................................................................................14
3.3 Recall Server Setup ....................................................................................................16
3.2.1 Analog Recording Units .....................................................................................16
3.2.2 Extension ID Feature .........................................................................................17
3.4 Recall Server Monitor..................................................................................................18
4 - RECORDING MANAGER.......................................................................... 20
Appendix - ENVIRONMENTAL INFORMATION ....................................................................21
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1- INTRODUCTION
Recall Analog is a system that has been specifically designed to record all calls
made via an analog line or extension.
It is made up of:
- A hardware unit connected in series to the line / extension to be recorded, and to
the local area network.
- A software application for the setup of the hardware unit and creation of the
database.
- The “Recording Manager” software for the management of recorded calls.
Each Recall Analog unit enables the recording of up to 8 lines or extensions.
The system may be expanded by adding hardware units. In this case it is advisable
to use a switch for the connection of various units to the LAN.
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2- RECALL ANALOG INSTALLATION
2.1 Hardware Installation
Before connecting power to the Recall Analog hardware unit, the supplied
compact flash memory card should be installed.
Rear view
12 VDC / 220/230 VAC adapter Compact Flash connector
Front view
LAN
Analog trunk or extension
PBX
• Both the hardware unit and the PC should be switched off.
• Connect the unit to the PC using the serial cable supplied
• Connect each line or extension as indicated in the diagram above using the
supplied splitter.
• Insert the jack of the 220V-AC/12V-DC adapter in the “Power” connector and
connect the adapter to the mains.
• Connect the unit to the LAN
Following international security instructions: for pluggable equipment, the
socket-outlet shall be installed near the equipment and shall be easily
accessible.
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2.2 Software Installation
Insert the CD provided and wait a few seconds until the following screen appears.
If the above screen does not appear automatically select Run from the “Start”
menu and type “X:\Bin\[Link]” (where X is the CD-ROM unit)
Select the language to use. The following screen appears.
Click “Install Software”.
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Note: It is imperative that Framework .NET v2.0 is installed in the server PC before
beginning installations. This may be installed by clicking the link indicated on the
above screen.
Once Framework .NET v2.0 is definitely installed, click “Recall Analog”. The
following screen appears.
The Recall Analog software is made up of 3 components: SQL Express and Recall
Server MUST be installed in the same PC (Server PC). The server PC must run a
Windows XP, Win2003, Windows 7 or Win2008 operating system and it is
recommended to be a dedicated PC with hard disk capacity in accordance with
recordings storage requirements (e.g. 1 GB provides storage space for approx. 16
hours of uncompressed recordings, or 256 hours of compressed recordings).
The third component “Recall Analog Hardware Setup”, used to configure the
hardware unit, must be installed in the server PC.
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The fourth component, “Recording Manager”, may be installed in the server PC or in
any other PC in the same LAN. (See Section 4)
2.2.1 SQL Express Installation
Before installing the “Recall Server” software, Microsoft SQL Express must be
installed on the Server PC.
DO NOT install SQL Express if Microsoft SQL Server is already installed.
• Make sure there are no applications running in the PC.
• Click the SQL Express button.
Installation will then begin and may take a few minutes. Once SQL Express has been
installed continue with the installation of Recall Server.
2.2.2 Installation of the “Recall Server” Software
• Make sure there are no applications running in the PC.
• Click on ”Recall Server”
• Select the language desired and click ”OK”.
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• Click Next to continue and the Destination Location screen appears.
• Click Next to install the Recall Server files to the default selection shown on
the screen.
• To change the default selection click Browse…, navigate to the desired folder
and click OK followed by Next to continue. The following screen appears.
• If this is a new installation and you have just installed SQL Express then
select “SQL Server 2005” and click Next.
Note: Only select “Previous to SQL Server 2005” if a version prior to SQL Server
2005 had already been installed. For example this may occur if a previous version of
Recall had been installed in the server PC
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• Click Next to accept the name of the database to which the Recall Server will
connect.
• After a few seconds the final installation screen will appear. Select “Yes” to
reboot the server PC immediately or select “No” to reboot later.
• If the unit is to be configured at a later time, uncheck the, “Launch Recall
Server Setup Application” box.
• Click on Finish to finalize the installation.
2.2.3 Installation of the “Recall Analog Hardware Setup” tool
Note:
This software must be installed in a PC with at least one free serial port and a
minimum screen resolution of 800x600.
• Make sure there are no applications running in the PC.
• Click the Recall Analog Hardware Setup button.
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The following screen appears.
• Click Next and the “Destination Location” screen, used to specify the installation
directory, will appear.
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• Click Next to install to the default location, or navigate to the desired folder and
then click Next to continue. The following screen appears.
• Click Next to create the default start menu group, or modify the name as desired,
then click Next to continue. The following screen appears.
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• Finally click Next to begin installation.
• Once installation has finished, the following screen appears.
• Select or de-select “Run Hardware Setup now” as desired and click Finish to
complete the installation.
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3- RECALL ANALOG SETUP
3.1 Hardware
• Switch on the unit and the Server PC.
• From the “Start” menu select “Programs”, open the “Recall / Hardware Setup”
programs group and click Hardware Setup. The following screen appears.
• Select the appropriate COM port. This is the server PC serial port to which the
Recall hardware unit is connected. Click OK.
• The application reads the current configuration and displays the following screen.
Communication Parameters
Device IP
Enter the IP address to be assigned to the hardware unit.
Subnet Mask
Enter the subnet mask associated with this IP address.
Server IP
Enter the IP address of the PC in which Recall Server is installed.
• Click OK to save the modifications
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Telephony Parameters
These parameters are not used by Recall Analog. DO NOT modify.
3.2 Identification of Device Port
A name or number may be used to identify the port making any particular recording.
This requires the following configuration.
• Click JUpdaTer in the “Recall / Hardware Setup” programs Group. The following
screen appears.
• Click the button.
• Select [Link] and click the Open button. The following screen
appears.
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• Click OK to begin the process.
• Select the type of access to the device (serial port or IP) and click OK.
• Enter the number or name of the first extension or line to be recorded (max. 16
characters), and click OK.
• Repeat the process until all Recall Analog ports have been configured. Then the
following screen will appear.
• Click OK to finish.
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3.3 Recall Server Setup
• Select Recall Server Config from the “Recall” program group. The main Recall
Server screen appears.
Note:
The “Digital recording units” tab which is opened automatically is only used in the
case that the system is a Recall Analog / ISDN combination.
If this is the case, please refer to the Recall ISDN manual for further information.
3.2.1 Analog Recording Units
Click the Analog Recording Units tab and the following screen appears.
Database Use the value displayed by default (local). This value should only
server: be changed if the unit does not work and only after consulting the
system installer / provider.
Recordings Indicate the folder where recordings are to be stored.
path:
Number of Type in the number of recording units to be used in the system.
Analog...:
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Accelerated Select (recommended) to increase transmission speeds between
sending …. Recall Analog and the server PC.
Alert when Select the minimum free space on the C drive below which the
free space on system will emit an alert warning of the situation.
drive …
Compressed When recordings are stored in compressed format, 1Gb. storage
audio format: space in the Server PC will house approximately 256 hours of
recording. When not in compressed format, 1Gb. storage space
willl house approximately 16 hours of recording.
This box is ticked by default. Uncheck it in order to store the
recordings in uncompressed format.
3.2.2 Extension ID Feature
This feature is used to increase the data available for each call to include information
regarding the extension making or receiving the call.
Note:
The availability of this feature depends on the PBX.
Press the “V24” tab and the following screen appears.
PBX: Select the system’s PBX.
PBX Select the serial port the PC Server will use to collect data. This
connected via port MUST be connected to the serial port of one of the digital
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serial…: phones connected to the PBX (this must be a phone equipped with
an SMDR port).
MACor Port: In order to work correctly, this feature requires that the system
knows which hardware unit corresponds to which trunk line.
Enter the port number in which the trunk line physically enters the
Recall unit, for example 1, 2, etc., and in the “Trunk” field enter the
corresponding trunk using a L01, L02, etc. format and click Add.
When all necessary parameters have been modified or entered click Save & start
server and the service will start.
3.4 Recall Server Monitor
In the case of a Recall Analog system NOT combined with Recall ISDNI, the Recall
Server Monitor is only used to: confirm software version, locate the database or view
the time of the last recording. Select Recall Server Monitor from the “Recall”
program group. The following screen appears.
Displays the time at which the last
recording was made
The “Tools” menu provides various options which may be used to solve problems
with Recall Server.
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In this example, the SQL service is
working and the Recall Server service is
stopped.
Run Setup: To modify Recall Server’s configuration. For example if
“Recording Units” is shown as incorrectly setup.
Start Database service: To activate the SQL database service. For example if
“Database” is shown as not working.
Start Recall Server: To activate the Recall Server service. For example if
“Recall Server” is shown as not working correctly.
Stop Database service To stop the SQL database service.
Stop Recall Server To stop the Recall Server service. This option is used
for example before adding a new IP number to the
system.
Open Recall Server Log To view the system log files.
file:
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4 - RECORDING MANAGER
Recording Manager is application software designed specifically for the management
of recordings made using all Recall models.
• Click the “Recording Manager” button to install this software from the CD.
For instructions regarding installation and use of this software please refer to the
“Recording Manager Installation and User Guide”.
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Appendix - ENVIRONMENTAL INFORMATION
Waste Electrical and Electronic Equipment (WEEE Directive)
The European Union (EU) Directive on WEEE (waste from electrical and electronic
equipment) is intended to protect the quality of the environment and human health
through the prudent use of natural resources and the adoption of waste management
strategies that focus on recycling and reuse.
This product is marked in accordance with European Directive 2002/96/CE of the
European Parliament and of the Council of the European Union dated 27 January
2003 (known as the WEEE directive “Waste Electronic and Electrical Equipment”).
In the European Union, this symbol indicates that when the last user wishes to
discard this product, it must be sent to appropriate facilities for recovery and
recycling.
By not discarding this product along with other household-type waste, the volume of
waste sent to incinerators or landfills will be reduced and natural resources will be
conserved.
To locate a recycling / disposal site near you, contact your local city recycling
program, your regular waste disposal service or the agent from whom the purchased
was purchased.
Windows is a trademark of the MICROSOFT CORPORATION
Referencia: D506XXJUSXX03EN
The manufacturer reserves the right, for the benefit of its customers, to modify the
product specifications without prior notice.
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