Job Description:
We are looking for a person who can manage an excellent relationship between our company
and our customer.
Experience: Minimum 5 years
Location-Delhi
Roles & Responsibilities:
- Owning the ultimate success of iServeU customers, including customer on boarding,
deployment, retention, and renewal. Ensuring that customers derive maximum value
from their investments in iServeU and fully leverage their subscriptions and services
on an ongoing basis.
- Identify and develop new opportunities for expansion across the customer's business
and collaborate with the sales team to ensure subscription growth and increased
solution footprint.
- Proactively manage each customer's business needs and environments - actively seek
opportunities to up-sell, cross-sell and generate referrals.
- Drive and execute customer renewals.
- Act as the key interface between the customer and all relevant divisions.
- Liaise with internal departments to ensure that any Client issues are dealt with in a
timely and efficient manner.
- Monitor, report and analyze Clients- volumes, forecasts and order conversion.
Eligibility:
- Fanatical about customer success and tenacious at driving long-term customer value.
- Self-starter with a proven track record of driving customer success at all levels.
- Good at Handling stressful situations and deadline pressures well.
- Highly data-driven with a commitment to progress. Excited about driving and
tracking a consistent engagement process with all customers in your portfolio.
- Excellent at verbal and written communication skills.
- A team player with the highest level of integrity.
- Ability to understand customer requirements, identify upsell and cross-sell
opportunities to deepen penetration of iServeU solution within customer environment.
- 2 to 6 years of Customer Relation Management, Sales account management or related
experience.
Company Introduction:
Website- https://iserveu.in/
At iServeU we are using the power of cutting edge technology to unleash the economic
potential of rural India through its one of a kind FIAS stack. The team at iServeU has a DNA
of technology and heart of banking. If you are someone who is passionate about building
technologies that scale from serving thousands of requests per sec to millions then we are
looking for you. iServeU values individuality, inquisitiveness and a strong will to deliver
quality. We work in project-based sprints in small, interdisciplinary teams We have around
100 engineers working on changing the lives of 800 million Indians through the power of
financial technology. There are many interesting challenges ahead, and we're happy for
people to move between teams or to specialize, whatever you prefer. As an engineer here
you'd be able to work directly with anyone across the company, and we run regular
knowledge sharing sessions so you’ll learn heaps about everything from how banks work to
effective communication.
