JOB DESCRIPTION
The IT Specialist plays an important role in the organization by performing a number of tasks
related to Russin & Vecchi’s information technology functions. Under general direction, the role
is responsible for acting as primary contact for technical assistance with hardware or software in
the office and to oversee the helpdesk process in an Office 365 and Microsoft Windows
environment. This position will be based in HCM City, collaborating with the Hanoi office, and
may involve collaboration with global IT operations in other Russin & Vecchi offices overseas.
Key Duties & Responsibilities:
Provide day-to-day desktop support such as identifying, researching and resolving technical
issues
Configure, troubleshoot and refresh Windows 10 in a Microsoft network environment on both
desktop and laptop computers, network printers and online Office 365 applications
Co-administer cloud-based Office 365 platform, primarily OneDrive, Skype for Business, MS
Office, MS Teams, Outlook
Maintain offices’ small equipment inventory and assist with on-prem hardware and software
Maintain conference room audio/visual system and related equipment
Coordinate work with local facilities and third-party service providers to support IT and
infrastructure systems, including network/server gear, battery backup units and power/data
cabling
Participate in continual improvement of standards, processes and procedures required to deliver
high quality service, and auditing and analyzing systems to ensure security and data integrity
Perform other duties as assigned
Required Qualifications:
English language skills
Associate’s Degree (at least) from a technical school or similar technical training, along with a
minimum of 4-6 years of total experience in IT Service Desk related roles
Strong knowledge of technical equipment and common software packages
Self-starter with demonstrated ability to learn/adapt to new technologies and techniques
Excellent verbal and communication skills
Ability to read, analyze, and interpret general business/technological periodicals, procedures, and
journals
Ability to write procedure manuals and interact with people from different levels of IT
knowledge
Capacity to quickly learn new systems and creatively solve complex technical problems
Ability to perform independent analysis and research of various technologies
Advanced Office 365 skills
