Training Manual

KDL-55EX500

Models: AZ1K Chassis KDL-55EX500 KDL-55EX501 KDL-60EX500

Triage and Troubleshooting Guide Course: CTV-65

Table of Contents
Section 1 - AZ1K Chassis Models Overview ..................... 3 AZ1K Chassis Models Covered....................................... 5 Model Introduction ........................................................... 5 AV Input & Output Descriptions ....................................... 5
RF Input ............................................................................... 5 Composite Video & Audio Inputs ......................................... 5 Component/Composite Video & Audio Inputs...................... 6 HDMI/DVI Video Input and DVI Video ................................. 6 PC Video & Audio Input (and DVI Audio) ............................. 6 USB 2.0 Side Connection - Photos & Music ........................ 6 Normal Operation .............................................................. 12 Failure Symptoms .............................................................. 12 No Power/Dead Set (No RED Standby LED) .............. 12

55 Power Supply System Block Diagram ..................... 14 G5E-Board Connector Diagram .................................... 15 60 Power Supply System Block Diagram ..................... 16 G8S-Board Connector Diagram .................................... 17 Protection Mode Symptom Troubleshooting.................. 18
Failure Symptoms .............................................................. 18 2X Blink - Main Power Error ........................................ 18 3X Blink- Audio Error ................................................... 18 4X Blink - Balancer Failure (55 Model Only) .............. 19 5X Blink - TCON & HFR Failure .................................. 19 6X Blink - Backlight System Failure (60 Models) ........ 19 6X Blink - Backlight System Failure (55 Models) ........ 19 7X Blink - Temperature Failure .................................... 20

Audio Outputs .................................................................. 7

Fixed Analog Audio Output .................................................. 7 Digital Audio Output (Optical) .............................................. 7

55 Model Overall PCB Block Diagram ........................... 8 60 Models Overall PCB Block Diagram.......................... 9 PCB and Component Descriptions ................................ 10
A-Board ............................................................................. 10 G5E-Board (55") or G8S-Board (60") ................................ 10 D1-Board (55") ................................................................... 10 Backlight Inverter Board (60") ............................................ 10 HRK-Board ........................................................................ 10 Switch Unit ......................................................................... 10 LCD Panel Assembly ..........................................................11

55 Model Protection Mode System Block Diagram ...... 21 60 Model Protection Mode System Block Diagram ...... 22 All Models Power Board Protection Circuits Block Diagram ......................................................................... 23 Video Symptom Troubleshooting ................................... 24
Normal Operation .............................................................. 24 Troubleshooting ................................................................. 24 Missing or Distorted Video (Individual Inputs) ................... 24 Missing Video (All Inputs) .................................................. 25 Skewing LVDS Connector Troubleshooting Method .... 25

Section 2 - Troubleshooting Procedures ......................... 12 Power Symptom Troubleshooting.................................. 12

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Distorted Video (All Inputs) ................................................ 25 WIDE Mode Button (Aspect Ratio) Troubleshooting Method ................................................................... 25 Unique Main Video Board (A-Board) or LVDS Cable Effects ..................................................... 26 Unique TCON/HFR Board Effects ............................... 27 Unique LCD Panel Assembly Effects ........................... 27 Common Main Video Board (A-Board) and LCD Panel Assembly Effects ....................................... 27

Flowchart ....................................................................... 35 Protection Mode 6X(55) & 7X Troubleshooting Flowchart ....................................................................... 36 Video Troubleshooting Flowchart .................................. 37 Audio Troubleshooting Flowchart .................................. 38 Appendix............................................................................. 39 LCD Panel Distortion Pictures ....................................... 39 TCON/HFR Board Distortion Pictures ........................... 40 TCON/HFR Board Distortion Pictures Continued .......... 41 Video Board Distortion Pictures ..................................... 42 Video Board Distortion Pictures Continued ................... 43

Video System Block Diagram ........................................ 28 Audio Symptom Troubleshooting................................... 29

Normal Operation .............................................................. 29 Failure Symptoms .............................................................. 29 Missing or Distorted Main Speaker Audio - All Inputs .. 29 Missing or Distorted Main Speaker Audio - Individual Inputs ..................................................................... 29

Audio System Block Diagram ........................................ 30 Section 3 - Service Mode .................................................. 31 Service Mode Access .................................................... 31 Section 4 - Triage & Troubleshooting Flowcharts .......... 32 Triage Flowchart ............................................................ 32 Power-ON Troubleshooting Flowchart........................... 33 Protection Mode 2X, 3X, & 4X Troubleshooting Flowchart ....................................................................... 34 Protection Mode 5X & 6X(60) Troubleshooting

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Section 1 - AZ1K Chassis Models Overview

TCON/HFR Board

D1-Board
Balancer Board

LVDS Cable

G5E-Board

A-Board

Switch Unit

Speaker

Speaker

HRK-Board

55" Model

55 OVERALL PCB LOCATION DIAGRAM FIGURE 1-1 CTV-65 3

AZ1K Chassis Models Overview

TV Rear View

Inverter
G8S-Board

Inverter

Switch Unit

TCON

A-Board

Speaker

Speaker

HRK-Board

60 OVERALL PCB LOCATION DIAGRAM FIGURE 1-2 CTV-65 4

AZ1K Chassis Models Overview

AZ1K Chassis Models Covered

KDL-55EX500 KDL-55EX501 KDL-60EX500

AV Input & Output Descriptions

USB

Model Introduction

Composite

All models contain a Full High-Denition 1920 X 1080 resolution panel. The backlight is produced using a Cold Cathode Fluorescent Lamp (CCFL) light system for all models. All models have the Advanced Contrast Enhancer (ACE) feature and Dynamic Backlighting. The Dynamic Contrast Ratio (DCR) for all models is 150,000:1. All models contain the BRAVIA Engine 2 digital video processor for superior resolution. Plus, 7 HD inputs (4 HDMI, 2 component and 1 PC) are provided to connect all of your HD devices including PLAYSTATION3, Blu-ray Disc player and laptop or desktop. The BRAVIA Engine 2 fully digital video processor uses a collection of unique Sony technologies to signicantly reduce noise, enhance overall image detail, and optimize contrast so every scene produces sharp, vibrant, life-like images and color. The EX500 series models contain the Motionow 120Hz frame rate technology which enhances sharpness and delivers smooth motion for fast-action sports and movies. Sony HDTVs exceed Energy Star 3.0 requirements. In addition, they incorporate advanced power saving features such as Light Sensor technology that adjusts backlight intensity based on ambient room lighting conditions and Dynamic Backlight Control that adjusts backlight intensity based on the brightness of the image on the screen.
PC Input

HDMI Input

HDMI Input

Component/Composite Input
Component Input

RF Input
Digital Audio Output (Optical)

PC & DVI Audio Input

HDMI/DVI Input

Analog Audio Output (FIXED)

HDMI Input

RF Input
This is a 75 ohm connection for either terrestrial NTSC and ATSC (8VSB) or cable QAM64 and QAM256 signals.

Composite Video & Audio Inputs

Yellow Jack - Composite Video Input Red & White Jacks - Right & Left Audio Input NOTE: The second composite input is shared with one of the component inputs. Reference the description of the component inputs for details on activating the composite input.

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Component/Composite Video & Audio Inputs

Red, Blue, & Green Jacks - Component Video Inputs Red & White Jacks - Right & Left Audio Input NOTE: Composite video can be applied to the component input label VIDEO IN. The yellow composite video connector is connected to the green component connector. The audio is connected to the same component audio inputs. IMPORTANT: For automatic signal detection make sure the User Menu item is set to AUTO. Reference the below for the specic menu item. The input can also locked to Video 1 (composite) or Component 1 (component) signal. However, the input will only process the chosen signal type. If the other signal type is connected the picture will be lost or black & white.

HDMI/DVI Video Input and DVI Video

Both the HDMI and DVI formats contain digital video. In the case of the HDMI format the audio is also digital and is part of the video and audio data stream over the single HDMI connection. In contrast, the DVI format contains only digital video in its data stream. The audio is sent over a separate Stereo Mini Jack audio connection. Furthermore, a DVI to HDMI adapter is required to connect the DVI connector to the HDMI connector. The EX500 series models contain the BRAVIA Sync feature (or HDMI CEC). With this feature external devices with HDMI CEC capabilities can be operated and controlled using only the TV remote controller. Devices such as, Blu-ray Disc players, Surround Sound Systems, Handycam camcorders, and Cybershot digital still cameras can all be controlled over the HDMI connection.

PC Video & Audio Input (and DVI Audio)

All EX models have a Personal Computer Input (PC-IN), which connects directly to the PC 15 pin DIN connector (HD15 connector). Once connected the TV functions as a video monitor and audio output (separate Stereo Mini Plug) for the PC audio. There is a complete table of PC Input Signal Compatibility in the Owners Manual for each model. The Stereo Mini Plug is also used for a DVI audio connection at HDMI 1 video input. The DVI video is connected through an adapter to HDMI 1 input and the DVI audio to connected to the Stereo Mini Jack.

Select the appropriate input for the input signal type. Auto Auto Detection Video 1 Composite Component 1 - Component

USB 2.0 Side Connection - Photos & Music

Connect a camera, USB-Enabled MP3 player, or USB storage device directly to this side USB input to view JPG photos and MPEG1 & MPEG2 videos on the screen or listen to MP3 music les. This USB connection is also used for TV Software updates using a USB drive device.

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AZ1K Chassis Models Overview

Audio Outputs
Fixed Analog Audio Output
This audio output can be used to listen to the TV audio through an external AV stereo system. The audio level at the output is set to a xed level and cannot be turned off or adjusted.

Digital Audio Output (Optical)

Connects to the optical audio input of any digital audio equipment that is PCM/Dolby digital compatible. The following table shows the audio inputs and the audio format which are present at the Optical Audio Output per input format.

Audio Input Source Digital Tuner 5.1 (ATSC) HDMI 5.1 All Analog Audio Inputs Analog Tuner (NTSC) SACD Format (HDMI) DVD Audio Format (HDMI)

Optical Output 5.1 Dolby 5.1 Dolby 2CH PCM 2CH PCM No Output No Output

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AZ1K Chassis Models Overview

55 Model Overall PCB Block Diagram

Switch Unit

A-Board
Keys

Power Key Function Keys

HRK-Board

LEDs IR Sensor Ambient Light Level Sensor

RF Input 1 Composite Input

SIRCS
Optical Digital Audio Output

Analog Audio Output

2 Component Inputs (Composite can be applied to Component 1) 1 PC Input 4 HDMI Inputs

USB 2.0

TV Microprocessor MT5388 Processor : Video Processing HDMI Processing HDCP Processing IP (Image Processor) Scan Converter (Scalar) ATSC/NTSC Tuner Temperature Sensor Audio Output Amplifier

R L
*High Frame Rate (120HZ) Standard Frame Rate (60Hz)

LCD Panel Assembly

LVDS
Power

TCON/HFR Board

LCD Panel

G5E-Board
Control
Power

LCD PANEL

AC Input

Main Power Supply Standby Power Supply AC Relay

Power

D1-Board
Control Power

Control

Backlight HighVoltage Circuits

HV Drive
Power

B A L A N C E R

CCFL Backlight System

55 OVERALL PCB BLOCK DIAGRAM FIGURE 1-3 8

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AZ1K Chassis Models Overview

60 Models Overall PCB Block Diagram

Switch Unit

Power Key Function Keys

Keys

A-Board

HRK-Board

LEDs IR Sensor Ambient Light Level Sensor

RF Input 1 Composite Input

Power/ SIRCS
Optical Digital Audio Output

Analog Audio Output

2 Component Inputs (Composite can be applied to Component 1) 1 PC Input 3 HDMI Inputs

1 USB 2.0

TV Microprocessor MT5388: Video Processing HDMI Processing HDCP Processing IP (Image Processor) Scan Converter (Scalar) HDMI Switcher ATSC/NTSC Tuner Temperature Sensor Audio Output Amplifier

R L
*High Frame Rate (120HZ)

LCD Panel Assembly

LVDS
Power

TCON/HFR

LCD Panel

G8S-Board

Control
Power

LCD PANEL

AC Input

Power

Main Power Supply Standby Power Supply AC Relay

Control & 24V

Inverter Board

HV

CCFL Backlight System

24V

Inverter Board

HV

60 OVERALL PCB BLOCK DIAGRAM FIGURE 1-4 9

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PCB and Component Descriptions

Reference Figures 1-3

D1-Board (55")
The D1-Board develops the high-volatge that drives the CCFL backlight system. It takes the 400V from the Main Power supply PFC circuit on the G5E-Board and develops approximately 2KVrms to initially ignite the lamps and 1KVrms to drive the backlight Cold-Cathode-Fluorescent Lamps (CCFL) in normal operation. The backlight ON and Dimmer functions are also performed on the D1-Board.

A-Board
The circuits located on the A-Board perform all Video and Audio processing functions. It also contains all the microprocessor control circuits. The following circuits are included on this board. TV Microprocessor MT5388 Processor - Video Signal Processing - HDMI Signal Processing - Scan Converter - HDCP Processing Audio Amplier Temperature Sensor

Backlight Inverter Board (60")

There are two (right and left) Inverter boards in the 60 models. NOTE: The Inverter boards are not available as separate parts. If a Inverter board is found to be defective the complete LCD Panel assembly must be replaced. The 24V developed in the Main Power Supply on the G8S-Board powers the Backlight Inverter Boards. The Inverter Board takes that 24V and develops approximately 2KVrms to initially ignite the lamps and 1KVrms to drive the backlight Cold-Cathode-Fluorescent Lamps (CCFL) in normal operation.

G5E-Board (55") or G8S-Board (60")

Except for some regulator circuits on the A-Board, the G2LE-Board or G2HE-Board is the power supply system board for the 32 and 40 models, which includes the following components and circuits. Main Power Supply 12V AU12V (Audio Amp) 24V (Backlight Inverter) (60) 3.3V for standby circuits

HRK-Board
Function LEDs` IR Sensor Ambient Light Level Sensor

Switch Unit
Power Key Function Keys

Standby Power Supply Power Factor Control Circuit (PFC)

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AZ1K Chassis Models Overview

LCD Panel Assembly

The LCD Panel Assembly includes the LCD Panel, TCON/HFR Board , and CCFL Backlight system. The LCD Panel contains the actual liquid crystals, color lters, and polarizers. The liquid crystals are manipulated by the applied voltage to pass a specic amount of light - from the backlight- depending on the level of voltage applied. The TCON performs all the control, timing, charge, and discharge functions driving the operation of the LCD Panel. The HFR (High Frame Rate) section performs the 60Hz to 120Hz frame refresh rate conversion. A replacement LCD Panel assembly from parts will include the following items. 55 Models: 1) LCD Panel and Backlighting Components 2) TCON/HFR Board 3) Balancer Board 60 Models: 1) LCD Panel and Backlighting Components 2) TCON/HFR Board 3) Inverter Boards

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Section 2 - Troubleshooting Procedures

Power Symptom Troubleshooting
Normal Operation
Reference Figure 2-1 and 2-2 110VAC is applied directly to the G5E-Board or G8S-Board. It can be measured at CN6102 or CN1 respectively. In the standby mode the AC power passes through the main fuse F6101 or F101. The AC power passes through R6118 or R106 (Inrush resistors), and D6001 and is applied to the Main DC/DC Converter IC6301 and the Standby DC/DC Converter IC6103 on the G5E-Board. IC6301 is not active in the standby mode. However, IC6103 is active in standby mode and outputs STBY 3.3Vdc as long as AC power is applied to the TV and the RED Standby LED is illuminated on the front panel. The Standby 3.3Vdc is supplied to the TVMicroprocessor, Switch Unit (Power Key), and HRK-Board (IR Sensor) in the standby mode. The G8S-Board has three separate power supplies for the 24V, 12V, and Standby 3.3V supplies. However, the basic operation is the same as the G5E-Board. Only the Standby 3.3V is active in the Standby mode. Once a ON command is received form the remote controller or the power button on the Switch Unit the TV-Microprocessor outputs the Power-ON signal. The Power-On signal is applied to the G5E-Board or G8S-Board. On the power supply board the Power-On signal switches the 19V from the standby power supply to activate the PFC and Main Power supply IC6301. One relay click is heard at power-on. The relay engages to bypass the inrush resistors R6118 or R106 during the ON state. The main power supply IC6301 (Z501, 60) is now active and outputting all secondary supplies. The 12Vdc secondary is the supply voltage for all the voltage regulators on the A-Board. The AU12V is the supply voltage for the audio output amplier. The 60 models power supply (Z301) will also output 24V which is the supply voltage for the backlight inverter boards. The D1-Board in the 55 model will develop and output the backlight highvoltage (1KV) to the Balancer board and the CCFL backlights.

Failure Symptoms
Reference Figures 2-1, 2-2, 2-3, and 2-4

No Power/Dead Set (No RED Standby LED)

In a dead set condition there will be No RED Standby LED illumination in the Standby Mode (TV plugged into an active AC Outlet). The following bullet list gives the possible failures for a No Power/Dead Set condition. Loss of AC Power (Dead AC Wall Outlet) Loss of AC-OFF-DET Loss of Standby 3.3Vdc Loss of REG12V Loss of Power-On Defective Main Microprocessor The rst step in troubleshooting a No Power/Dead Set condition is to conrm that 110ACV power from an active AC wall outlet is applied to the G5E-Board or G8S-Board. AC power is applied to, and can be measured at CN6102 on the G5E-Board and at CN1 on the G8S-Board. Next, check for the presence of the AC-OFF-DET voltage at CN6201/pin 2 or CN2/pin 2. If the AC-OFF-DET circuit is working properly 3V should be measured. If the 3V is not present replace the G5E-Board or G8S-Board. If the 3V is present, then the Standby Power supply, Main power supply, or Main microprocessor is defective. Further troubleshooting is necessary to determine the defective component. After conrming the AC power and AC-OFF-DET, check for a defective Standby 3.3Vdc power supply. Check for the 3.3V secondary voltage at CN6201/pin 1 or CN2/pin 1. As long as AC power is applied to the TV the Standby power supply should be active and outputting 3.3Vdc. If the 3.3V is not present then Standby power supply is defective. Replacing the power supply board will x the problem. If the Standby 3.3V is okay, the next step is to check the REG12V from

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AZ1K Chassis Models Overview

the Main Power supply. A loss of the REG12V will cause a Dead Set condition on these models. Check for the 12V at CN6201/pin 9 on the G5E-Board or CN2/pin 9. If the 12V is missing replace the power supply board. Finally, a Dead Set condition can be caused by a defective microprocessor IC400. The microprocessor outputs the Power-On signal which activates the switch circuit on the power supply board and passes the 19V from the Standby power supply to active the Relay, PFC, and Main Power Supply circuits. If the Power-On signal is not output after receiving the Power-ON command the power supply board circuits remain inactive and a Dead Set condition exists. The Power-On signal can be checked at CN6201/pin 3 or CN2/pin 3. It should measure approximately 3.3Vdc If the measurement is 0Vdc after pressing the power button then the TV microprocessor is defective. Replace the A-Board. If the power-on voltage is 3V after pressing the power button then the switch circuit on the power supply board is defective. Replace the power supply board.

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AZ1K Chassis Models Overview

55 Power Supply System Block Diagram

D1-Board
CN6704
HV
Backlight Inverter High Voltage Circuits
CN6705
CN6702

LCD Panel Assembly

1.1KV (~2KV Strike Voltage)

HV
FB LD 12V

Balancer Board

CCFL Backlights

CN6703

2
2

3
3

6
6

CN6600

CN6401

DIM BL- 12V ON

4 CN6301 400V

G5E-Board
IC6301 Main Power Supply & PFC

CN6201

AU12V

CN201 F1

A-Board
IC8151 Audio Output Amp
IC8301 Line Out Amp

LCD PANEL
LCD Panel

R6118
CN6102

F6101

D6301

L6301

D6309

R6350 0.1ohm

PS6402
12V

LVDS Cable
8

Q6303

14

10

LVDS 12V

TCON/ HFR

AC Input

RY6102

VSense
D6302
R6314 R6315
PFC_OUT

IC266 5V Reg

5V

To Tuner

CN4152

12V

AC_DET
AC_DET

IC231 5V Reg

5V
IC232 1V Reg

To USB To Optical Out

IC267 3V Reg

VCC
ON/OFF
19V PS6401

To Micro
CN6403 12V 2 12V 2
3V
PH6301

IC268 1.25V Reg

IC269 1V Reg

To Micro
TCON 12V
15

To Micro To DDR

Q6403

Switch Circuit IC6104

15

TCON ON

A-Board

3V

Power ON

R6153 10ohm

19V
IC6103 Standby 3.3V Power Supply

STBY 3.3V

IC400 MT5388

3V
CN6201

AC-OFF-DET
CN201

55 POWER SUPPLY SYSTEM DIAGRAM FIGURE 2-1 14

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G5E-Board Connector Diagram

5 400V 4 NC 3 Ground 2 NC 1 12V
7 - LD 6 12V 5 - Ground 4 BL-ER 3 BL-ON 2 Dimmer 1 H-Symc

CN6401

CN6301
CN6403

6 Ground 5 - Ground 4 Ground 3 TCON 12V 2 TCON 12V 1 REG12V

HV

D1-Board

G5E-Board

CN6201

HV

IC6103

5 400V 4 NC 3 Ground 2 NC 1 12V

7 - LD 6 12V 5 - Ground 4 BL-ER 3 BL-ON 2 Dimmer 1 H-Symc

AC Relay

15 TCON -ON 14 TCON 12V 13 NC 12 DIMMER 11 BL-ON 10 BL-ERR 9 REG12V 8 REG12V 7 Ground 6 Ground 5 Ground 4 AU12V 3 POWER-ON (3V) 2 AC-OFF-DET (3V) 1 STBY 3.3V

F6001

CN6003 AC Input

G5E-BOARD & D1-BOARD CONNECTOR DIAGAM FIGURE 2-2 CTV-65 15

AZ1K Chassis Models Overview

60 Power Supply System Block Diagram

G8S-Board
CN4 24V
3

Backlight HV Inverter Board

Backlight HV Inverter Board

HV

Z301 24V Power Supply

24V
CN5

HV

CCFL Backlights

LCD Panel Assembly

A-Board
CN2

R106
CN1

AU12V

CN201 F1

LCD PANEL
LCD Panel

F101

RL101

RC101 RC102

IC8151 Audio Output Amp

IC8301 Line Out Amp

L201 L202

RC201 RC202
12V

LVDS Cable
8

14

10

LVDS 12V

TCON/ HFR

AC Input

Z251 PFC

Z501 12V Power Supply

From Q751

IC266 5V Reg

5V

To Tuner

CN4152

12V

IC231 5V Reg

5V
IC232 1V Reg

To USB To Optical Out

IC267 3V Reg

12V

Power ON

To Micro

F751

IC268 1.25V Reg

IC269 1V Reg

CN3
1

Panel 12V
TCON 12V
15

To Micro

Q751
Q208 19V Switch Circuit

12V

To Micro To DDR

2
15

To CN2 3V
PH201

TCON ON

A-Board

3V

Power ON

Z401 Standby 3.3V Power Supply

STBY 3.3V

IC400 MT5388

PH202

3V
CN2

AC-OFF-DET
CN201

60 POWER SUPPLY SYSTEM DIAGRAM FIGURE 2-3 16

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AZ1K Chassis Models Overview

G8S-Board Connector Diagram

1 UNREG24V 2 UNREG24V 3 UNREG24V 4 UNREG24V 5 UNREG24V 6 Ground 7 Ground 8 Ground 9 Ground 10 Ground

1 UNREG24V 2 UNREG24V 3 UNREG24V 4 UNREG24V 5 UNREG24V 6 Ground 7 Ground 8 Ground 9 Ground 10 Ground 11 BL-ERR 12 BL-ON 13 NC 14 - Dimmer

CN4

CN3

1 REG12V 2 TCON12V 3 TCON12V 4 Ground 5 Ground 6 Ground

15 TCON-ON 14 TCON 12V 13 NC 12 DIMMER 11 BL-ON 10 BL-ERR 9 REG12V 8 REG12V 7 Ground 6 Ground 5 Ground 4 AU12V 3 POWER -ON (3V) 2 AC-OFF-DET (3V) 1 STBY 3.3V

CN5

F751

CN2

G8S-Board
Z401

Z301

Z501

RY101

F101

CN1 AC Input

G8S-BOARD CONNECTOR DIAGAM FIGURE 2-4 CTV-65 17

AZ1K Chassis Models Overview

Protection Mode Symptom Troubleshooting

Reference Figures 2-5, 2.6, and 2-7 The KDL-55EX500, KDL-55EX501, and KDL-60EX500 include the following protection mode blink patterns (or self-diagnostics).

Excessive PFC Temperature (OTP) *Low Voltage Protection (LVP) *Over Voltage Protection (OVP) A loss or excessive condition of the AU12Vdc secondary voltage from the main power supply will cause a 2X blink pattern on the Standby-LED. The 12Vdc can be checked at CN6201/pin 9 or CN2/pin 9. If the measurement is 0V or rises above 12Vdc (approaches 15V) before the TV shuts down then the G5E-Board or G8S-Board is defective. If approximately 12Vdc is present and remains below 12Vdc before shutdown then the A-Board is defective. An excessive 24Vdc (60 Model) secondary voltage from the power supply Z301 will also cause a 2X blink pattern on the Standby-LED. The 24Vdc can be measured at CN4/pin 3 or CN5/pin3 on the G8S-Board before the TV shuts down. If the voltage rises above the 24V level (approaches 27) before the TV shuts down then the power supply is defective, replace the G8S-Board to x the problem. Finally, there are PFC protection circuits on the power supply board that when activated will cause a 2X blink protection mode (reference Figure 27). The PFC circuit is monitor for both over-voltage and over-temperature. Therefore, if the AU12V and 24V circuits checkout okay, there could still be a problem on the power supply board in the PFC circuit causing the 2X blink. Replace the G5E-Board or G8S-Board to x this condition.

Protect Description
Main Power Error Audio Error Balancer Error (55) TCON Error HFR Error Backlight Error Temperature Error

Blink Pattern
2 3 4 5 5 6 7

Possible Error Location

G5E, G8S-Brd, or ABrd A-Brd or G5E, G8SBrd LCD Panel, A-Brd, D1Brd, or G5E-Brd TCON/HFR Brd or ABrd TCON/HFR Brd or ABrd G8S-Board,D1-Brd, LCD Panel,or A-Board Ventilation or A-Board

NOTE: All red protection mode LED blink patterns occur using the Standby-LED at the lower left front of the TV.

Failure Symptoms
2X Blink - Main Power Error
A 2X protection mode blink pattern can be activated due one of the following defects on the G5E-Board or G8S-Board.. Loss of AU12V (LVP)* Excessive AU12V Level (OVP)* Excessive 24V Level (OVP) (60 Model) Excessive PFC Voltage (OVP)

3X Blink- Audio Error

The Audio error can occur due one of the following error conditions. Shorted or Damaged Speaker Connections Defective Audio Amplier (A-Board) Loss of AU12V (Open F1 on A-Board) The rst thing to check when a 3X blink protection mode occurs is the physical condition of the speakers and speaker connections. The speakers should measure 8 ohms. Shorted speakers or connections can cause a 3X blink protection mode.

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AZ1K Chassis Models Overview

If the speakers and connections check okay, then the defective component is on the A-Board. Either a open F1 or defective audio amplier will cause a 3X blink protection mode. In either case, replace the A-Board to x this condition. Defective TV Microprocessor Defective 24V Power Supply

4X Blink - Balancer Failure (55 Model Only)

In most cases, a 4X protection mode indicates a defective lamp or lamps. A defective panel can be conrmed by checking the LD protection voltage level at CN6702/pin 5. In normal operation LD should be 12V. If the voltage goes low then replace the LCD panel to x this condition. If the voltage is 12V then there could be a problem on the A-Board or D1-Board. First replace the D1-Board then the A-Board.

When troubleshooting a 6X backlight system failure it is key to notice if the backlights illuminate before the TV shuts off. The following list shows the possible backlight status and blink pattern and the possible failed components. 1) Momentary Backlight and 6X a) Defective Lamp (Part of LCD Panel Assb) b) Defective Backlight Inverter Brd (Part of LCD Panel Assb) 2) No Backlight and 6X a) Defective TV Microprocessor b) Defective 24V Power Supply c) Defective Backlight Inverter Brd (Part of LCD Panel Assb) IMPORTANT: If there is no backlight before the TV shuts off and activates a 6X, than check the Backlight ON signal from the TV microprocessor and the 24V power supply from the G8S-Board.If the Backlight ON and 24V power supply are okay than the Backlight Inverter board has failed and the LCD Panel Assembly must be replaced.

5X Blink - TCON & HFR Failure

The 5X blink protection mode indicates a communications error between the TCON/HFR board and the MT5388 microprocessor on the A-Board. First replace the TCON/HFR Board if the 5X protection mode blink pattern occurs. If the TCON/HFR Board does not repair the problem then replace the A-Board.

6X Blink - Backlight System Failure (60 Models)

NOTE: All models will make three attempts to power up before a 6X error is activated. The SONY logo (Backlight) will display on the screen and the tones (with Volume up) will be heard three times. After the third attempt the TV will turn off and the Standby LED will blink a 6X protection mode. In most cases, if the backlight momentarily illuminates and the TV shuts off and a 6X is activated than one or more of the backlight lamps are defective. The LCD Panel assembly panel must be replaced for a defective lamp. If a 6X blink pattern is activated than a defect has occurred in one of the following areas. Defective Panel Lamp(s) Defective Backlight Inverter Board

6X Blink - Backlight System Failure (55 Models)

The 55 models have both a 4X and 6X blink protection mode. The 4X blink will, in most cases, be caused by a defective lamp (Reference 4X Blink description). The visual symptom for a 6X Blink error for the 55 model will be No Backlight Illumination before shutdown. Because all the Backlight HV Inverter circuits are located on the D1-Board, a 6X blink protection mode will be xed, in most cases, by replacing the D1-Board. If the D1Board does not repair the problem replace the A-Board. The BL-ON and Dimmer signals come from the microprocessor on the A-Board. A shorted or open BL-ON signal will cause this 6X condition. Also a shorted Dimmer will cause this 6X condition.

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19

AZ1K Chassis Models Overview 7X Blink - Temperature Failure

These models do not display a temperature warning OSD dialogue box before shutting-off and going into a 7X Standby-LED blink pattern. It will just shut-off and activate a 7X without any usually warning on the screen. The main objective when a 7X blink pattern occurs is to determine which of the following possible defects is causing the excessive temperature condition. Excessive Ambient Room Temperature Dust or Debris Blocking the TV Ventilation Apertures Defective Temperature Sensor microprocessor (A-Board) IC4305 or MT5388 In either case the A-Board must be replaced to x the problem.

The rst step is to notice how long it takes the TV to shut-off and trigger a 7X blink protection mode. If the TV has an actual excessive temperature condition it will take a considerable period of time to shut-off and indicate a 7X blink protection mode. This is because it will take time for the TV to heat up and for the temperature sensor to detect the excessive temperature and shut the TV off If the TV takes a considerable period of time to shut-off check the following items: The TV should not be located too close to any heating elements. The TV should have at least 4 inches of clearance around all sides to ensure adequate ventilation. Check that all vented areas on the TV are clear of all Dust and Debris.

If the TV shuts-off immediately (Not an Actual Excessive Temperature Condition) after Power-ON then one of the following components has failed. Main Microprocessor IC3002 (A-Board) Temperature Sensor IC3502 (A-Board)

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AZ1K Chassis Models Overview

55 Model Protection Mode System Block Diagram

G5E-Board
AC Input
CN6102
RECT
RECT

A-Board

Main PS & PFC

CN6201

12V

CN201
8
Dimmer BL_ON BL_ERR

Interface Circuit

3V

DC_Detect

2X

12
11
10

IC400 MTK5388

STBY PS
SW

3.3V

Standby 3.3V

3V

Power ON

CN6401 2 Dimmer 3 BL_ON 4 BL_ERR CN6301

BL_ERR
IC4305 Temp Sensor 70C

4X & 6X 7X

D1-Board

CN6600

400V

Protection Circuit Q8153, Q8155 Q8158, Q8160, Q8156

Temp_ERR
Audio_ERR

3X

CN6703 Dimmer 12 BL_ON 11 BL_ERR 10

1V to 3V 3V 0V

IC8151 Audio Amp

CN8151 CN8152

LCD Panel Assb

CN6704 CN6705

Backlight Inverter High Voltage Circuits

HV HV
FB
2

LD 5 12V CN6702

B A L A N C E R

CN4152

TCON
BL*

SDA (I2C)

TCON_ERR HFR_ERR

HFR

5X 5X

*BL - Backlight

55 PROTECTION CIRCUITS DIAGRAM FIGURE 2-5 CTV-65 21

AZ1K Chassis Models Overview

60 Model Protection Mode System Block Diagram

G8S-Board
AC Input
CN1
Fuse

A-Board
CN2
CN201
8
13 12 11

RECT

12V PS

AU12V

Interface Circuit

DC_Detect

13 12 11

1V to 3V 3V 0V

Dimmer BL_ON BL_ERR

2X

IC400 MTK5388

3
3
3

24V PS

24V
CN5

CN4

Backlight_ERR
IC4305 Temp Sensor 70C

6X

LCD Panel Assb

HV Inverter Board
24V

HV Inverter Board
24V Dimmer BL_ON BL_ERR

Protection Circuit Q8153, Q8155 Q8158, Q8160, Q8156

Temp_ERR
Audio_ERR

7X

3X

IC8151 Audio Amp

CN8151 CN8152

Backlight Inverter High Voltage Corcuits

HV

Backlight Inverter High Voltage Corcuits

CN4152
HV

BL

LCD Panel

TCON -HFR

SDA (I2C)

TCON_ERR HFR_ERR

5X 5X

60 PROTECTION CIRCUITS DIAGRAM FIGURE 2-6 CTV-65 22

AZ1K Chassis Models Overview

All Models Power Board Protection Circuits Block Diagram

CN6102 (55") CN1 (60")

REC
AC Input

G5E-Board (55") G8S-Board (60")

Reg 24V
PFC OVP
Power Supply & PFC Circuits

60" Model ONLY

CN4 CN5

3
3
9

To Inverter Board
To Inverter Board
To A-Board

Reg 12V

REC

PFC OTP

OTP

30V Zener 24V OVP

15V Zener 12V OVP

G5E-Board & G8S-Board Protection circuits will cause a 2X blink pattern

Latch Circuit

19V

Switch Circuit

3V
Pulls Power_ON Low

CN2 (60") CN6201 (55")

Power-ON From A-Board

OVP Over Voltage Protection OTP Over Temperature Protection

PROTECTION CIRCUITS DIAGRAM FIGURE 2-7 CTV-65 23

AZ1K Chassis Models Overview

Video Symptom Troubleshooting

Reference Figure 1-8

Video Anomaly: Poor Detail Moving Video Distortion (e.g. Bars) Static H/V Lines (Any Color) Static Missing Pixels (Any Color) Static Bars (Solid Black or White, Transparent Color) White Balance Gamma

Normal Operation
All video processing is performed by IC400 (MT5388) on the A-Board. The RF input is rst processed by the RF Tuner and is then applied to IC400. Both the ATSC and NTSC signal are processed by IC400. All four HDMI inputs are rst applied to a HDMI switch circuit (IC6601). The switch circuit applies the selected input to IC400. IC6601 also contains the EDID (Extended Display Identication Data), which is part of the HDMI handshake process. All other inputs (Composite, Component, PC, and USB) are connected directly to IC400 inputs. The USER, White Balance, and Gamma data is stored in IC4302. Both the USER Menu and Service Mode screen are generated by, and output from IC400. IMPORTANT: 1) Conrm the TV has the most recent Software Version installed. Go to the User Menu for the present TV software revision and the ASC web site for the most recent software version. 2) Before proceeding with the following video troubleshooting procedures it is assumed that the TV is turning on with the Green Power-LED illuminated, Backlight is illuminated (brightened raster), and the Audio is present.

The main objective when troubleshooting one of the previously listed symptoms is to determine if the defect exists in the following sections of the TV system. LCD Panel Assembly TCON/HFR Board A-Board

Missing or Distorted Video (Individual Inputs)

The primary objective is to locate the defective component through activating each individual video input and checking for any abnormal symptoms on the screen. If the video distortion appears only in one or two video inputs then the next step is to eliminate the possibility of a defective or improperly connected external device such as, a STB, DVR or DVD player. The quickest way to troubleshooting the external devices is to swap the suspect device with a known good device at the input in question. If the external device or connections are defective then the TV is okay and the external device and connections need to be serviced. If the external devices and their connections are okay, then the next step is to troubleshoot the problem by accessing and displaying each video input. The rationale behind this troubleshooting method is that each of these video inputs takes an altogether or somewhat different path through the video processing system. This fact enables you to determine the defect,

Troubleshooting
When a video problem occurs you will experience one of the two following symptoms. Input Status: Missing or Distorted Video (Individual Inputs) Missing or Distorted Video (All Inputs)

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AZ1K Chassis Models Overview

in some cases, down to the component level, and in almost all cases, down to at least the board level. For example, if the distortion appears in a HDMI input but not in any other inputs (e.g. composite or component) then most likely the HDMI Switcher (IC6601) is causing the distortion. The reason for this conclusion is because the HDMI signals are the only signals to pass through IC6601 before being applied to IC400. All other input signals bypass IC6601. The composite and component signals go directly to the video processor IC400. Although all the individual input circuits are located on a single board (ABoard), the previously described troubleshooting procedure can still serve as a reliable conrmation of a defective component on the A-Board before replacing the board. The same deductive reasoning can be applied when troubleshooting video defects using the other video inputs shown on the owchart (Section 4). This method simply involves knowing the path the input signal must take through the video processing system to reach the display. With this knowledge you can effectively divide the video system into distinct areas, and therefore, isolate the defect. 2) Check for TCON 12V at CN4152/pins 4 - 10 & CN6151/pin 2 a) No 12V. Check connections between A-Board & Panel b) 12V Present. Go to Step 3 3) Check LVDS Cable Video Signal Levels at CN4152 a) LVDS Video Signal(s) Low or Missing. Replace A-Board b) LVDS Video Signal(s) Okay. Replace TCON/HFR Board

Skewing LVDS Connector Troubleshooting Method

It maybe difcult or impossible to check the LVDS signal while in the eld. Therefore, a quick and somewhat reliable method of checking the TCON/ HFR operation is to skew the LVDS connector out of the its mount at the TCON/HFR Board. When performing this method it is important to keep the 12V end of the connector connected while dislodging the LVDS video connections. Therefore, nd the 12V using a voltmeter. The 12V is usually on one end of the connector (usually left-side on bottom mount or top on side mount connect). When skewing the connector if color ashing occurs on the screen then the TCON/HFR Board is most likely okay and the A-Board is defective. If the is no video reaction on the screen while skewing the connector then the TCON/HFR Board is defective.

Missing Video (All Inputs)

If the video is completely missing you will rst use the User Menu (OnScreen-Display - OSD) in an attempt to isolate the defect to the A-Board or the TCON/HFR Board. If the OSD can be displayed then the TCON/HFR Board is okay, and you can safely assume the defect exists on the A-Board. However, if the OSD cannot be displayed you need to do further troubleshooting because either IC400 on the A-Board is not sending the OSD or the TCON/HFR Board is not able to process the OSD and display it on the LCD Panel. If the OSD cannot be displayed then the LVDS signal levels must be checked to reliably determine whether the A-Board or the TCON/HFR Board is defective. 1) Check for USER Menu OSD Display a) USER Menu Displays. Replace A-Board b) USER Menu Does Not Display. Go to Step 2

Distorted Video (All Inputs)

The following paragraphs describe the unique and common effects the LCD Panel Assembly, TCON/HFR Board, and A-Board have on the displayed video concerning possible distortions. Knowing how each component affects the displayed video can be very helpful in troubleshooting a distorted video condition. NOTES: Reference Appendix for picture examples of unique distortions for the LCD Panel, TCON/HFR Board, and the A-Board

WIDE Mode Button (Aspect Ratio) Troubleshooting Method

A quick test to determine if the A-Board, TCON/HFR, or LCD Panel is causing the distortion is to change the panel aspect ratio (or picture size).

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AZ1K Chassis Models Overview

The aspect ratio can be easily changed using the WIDE key on the remote controller. If the distortion follows the video then the A-Board is causing the distortion. If the distortion remains stationary after changing the aspect ratio then the LCD Panel assembly is causing the distortion.
WIDE Mode Button

WIDE Mode Function

Color Distortion - A color distortion can be caused by a defective IC400 or LVDS cable. The individual color signals are spread out over the LVDS twist pair wires. For example, the Red signal may be broken up into three components and sent over three different LVDS twisted pairs. Therefore, this distortion will display as a poor reproduction of a particular color not an overall loss of one color. Use a Red, Green, and Blue raster generator to conrm a poor reproduction of a single color. Loss of a Single Color - A loss of a single color can only be caused by a defective MT5388 (IC400). Use a Red, Green, and Blue raster generator to conrm a complete loss of a single color. RF Signal Distortion - A weak video signal from the antenna or cable connection can cause RF video distortions. The signal strength of the Digital Signals can be checked in the USER menu. Go to the Product Support and Signal Diagnostic item to check signal strength and errors. NOTE: This is only for digital channels. No information will display for analog channels. The SNR should be in the range of 25db to 30db and there should be zero Errors.
Signal Diagnostics

Unique Main Video Board (A-Board) or LVDS Cable Effects

A video distortion that has soft edges and/or is moving through the video is most likely caused by a defect in the video processing circuitry. All video processing circuitry is located on the A-Board. Therefore, replace the ABoard if the video distortion has soft edges and/or is moving through the video on the screen. Macro-Blocking (digital picture breakup) is a good example of this type of distortion. Be careful though, macro-blocking can also be caused by a weak RF signal when the TV is in the tuner mode. Poor Picture Detail - Loss of overall picture detail. A loss of information on the LVDS lines from IC400 will cause poor overall picture detail. Abnormal Picture Size or Geometry- The video signal scaler circuit is located on the main video board A-Board. Therefore, if either the picture size or geometry is abnormal the A-Board is defective. Only the A-Board can cause such a distortion.

Product Support

Signal Diagnostics Screen 26

CTV-65

AZ1K Chassis Models Overview Unique TCON/HFR Board Effects

2 Vertical Transparent Colored Bar- The bar will be approximately 2" because this is the area that is controlled by a single drive IC that is located across the top of the LCD Panel assembly. Video Timing - The Video Timing distortion may appear as a double image or ghosting type distortion. Loss of Half Screen Video - Half the screen will have live video and the other half will be a white raster. Half or Full Screen Video Distortion - In this case, the key distinguishing factor is the presence of undistorted video behind the color distortion. The distortion is basically an overlay (transparent color half-screen or bar) in front of the good video coming from the A-Board. White or Colored Blooming - The bloomings may come down from the top of the screen and vary in size. GAMMA Irregularity - A GAMMA distortion will appear as a overall brightness problem or a localized area color distortion. 2 Vertical Solid White or Black Bar- The bar will be approximately 2" because this is the area that is controlled by a single drive IC that is located across the top of the LCD Panel assembly. Horizontal Bar- Any horizontal bar of any color will be caused by a defective LCD Panel assembly

Common Main Video Board (A-Board) and LCD Panel Assembly Effects
White Balance (WB) Irregularity - A WB irregularity will show up as an overall poor reproduction of white. A white raster can be used to determine if a WB or gamma irregularity has occurred. WB will cover the complete picture, where as, gamma will be in specic zones or specic color areas in the picture. WB adjustment data is stored in the EEPROM IC4302 on the A-Board. The WB data stored in IC4302 is set to the middle value of the data span. The TCON/HFR Board also contains WB data, which is specically set for the associated LCD Panel. GAMMA Irregularity - Gamma Correction affects the overall picture brightness level and individual color (RGB) brightness levels. Gamma adjustment data is stored in the EEPROM IC4702 The TCON/HFR Board also contains GAMMA data, which is specically set for the associated LCD Panel. The data may become corrupted causing irregular gamma adjustment. Therefore, a gamma distortion can show up as a color brightness irregularity in specic zones or specic color areas in the picture, as well as an irregularity in overall picture brightness.

Unique LCD Panel Assembly Effects

Line(s) of Pixels (Fixed Position) - Poor physical connection (or bonding) between the LCD Panel and the ex cables will cause a loss of line(s) of pixels. The pixel drive lines can be open (no drive) or shorted (drive all the time). Depending on the type of failure the line(s) or pixel(s) will be black, white, or colored (red, green, or blue). These lines and pixels will also be very sharp in detail. Random Line(s) of Pixels (Random Movement) - The TCON board controls the charging and timing of the pixels. If the TCON Board is partially defective random lines and/or pixels will be seen ashing across the screen. These lines and pixels will be very sharp in detail, like a specic line of pixels are randomly turned off and on.

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AZ1K Chassis Models Overview

Video System Block Diagram

A-Board

User Menu

Service Mode

RF Input Video 1 (Component & Composite) Video 2 (Composite / S-Video)

TM701 NTSC/ATSC Tuner

IC4302 NAND FLASH User Data White Balance GAMMA

Video 3 (Component)
PC Input HDMI IN 1
CN4152

LVDS Cable
1 / 49

LCD Panel Assembly

LCD Panel

HDMI IN 2

HDMI IN 3

IC6601 HDMI Switch (EDID)

IC400 MTK5388 (HDCP)

LVDS 12V

4 / 10

TCON/ HFR

LCD Panel

HDMI IN 4

TCON 12V
USB 2.0

12V

CCFL Backlight System

From Power Supply Board

IC303 Sub Micro

VIDEO SYSTEM FIGURE 2-8 CTV-65 28

AZ1K Chassis Models Overview

Audio Symptom Troubleshooting

Reference Figure 2-9

Missing or Distorted Main Speaker Audio - All Inputs

In this case, the most likely defective is the A-Board. Before you replace the A-Board perform the following test procedures to conrm the actual defective component. 1) Check for audio at the Analog FIX or DIGITAL Audio Outputs a) No or Distorted Audio (Replace A-Board) b) Audio Present & Undistorted. Go to Step 2 2) Check for AU12V at CN201/pin 1 on A-Board a) No AU12V - Check connections between the Power Supply board and the A-Board b) AU12V Present replace A-Board

Normal Operation
The HDMI digital audio signal is rst applied to the HDMI Receiver/Switch IC6601 and then to the MT5388 on the A-Board. The RF input is rst applied to the Tuner and then to the IC400. The Tuner outputs the ATSC and NTSC signals as an IF signal to IC400. All other audio inputs are applied directly to IC400. The MT5388 IC400. outputs the audio signal as a SPDIF signal for the Optical output. The FIXED analog audio output passes through an amplier IC8301 and then is applied to CN8301. The main speaker audio comes from IC400 and passes through amplier IC8151 and then to CN8151 and CN8152 speaker connections.. The AU12V from the G5E, or G8S-Board is the power supply for the audio output amplier IC8151. IMPORTANT: Conrm the TV has the most recent Software Version installed. Go to the User Menu for the present TV software revision and the ASC web site for the most recent software version.

Missing or Distorted Main Speaker Audio - Individual Inputs

If only one or a select number of input sources are experiencing a problem, then the individual inputs must be checked separately. The external devices and their associated cables connected to the faulty input should be checked rst. Substitute a known good device and cable on the suspected faulty input. Connect the device and cable at separate times to determine if the device or cable is causing the problem. Replace the device or cabling if found to be defective. However, if the external device and cables are okay, then the next step is to replace the common board or module associated with that particular input source. For example, consider the symptom of all HDMI inputs are faulty. Logically the only device that could cause this symptom is the HDMI switcher IC6601 on the A-Board. In this case, replace the A-Board.

Failure Symptoms
The rst step when a Missing or Distorted Audio defect occurs is to determine if audio is missing or distorted on all audio input sources or only on one or a select number of audio input sources. Input Status: Missing or Distorted Audio on All Inputs Missing or Distorted Audio on Individual Inputs

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AZ1K Chassis Models Overview

Audio System Block Diagram

A-Board

HDMI IN 1
HDMI IN 2
HDMI IN 3 HDMI IN 4

IC6601 HDMI Receiver/ Switch (EDID)

Digital Audio

I2S
CN8302

SPDIF

Digital Audio Output (Optical)

RF Input
USB 2.0

TM701 NTSC/ATSC Tuner

IF

IC400 MTK5388 (HDCP)

LR Audio
LR Audio
LR Audio LR Audio LR Audio

LR Audio

CN8301
IC8301 Amp

FIXED Analog Audio Output

Video 1 (Component & Composite)

Video 2 (Composite/S-Video)
Video 3 (Component)

CN8151

PC IN
Audio IN (DVI)
G5E-Board (55") G8S-Board (60")
CN6201 (55") CN2 (60") AU12V
1

LR Audio

IC8151 Output Amplifier

L R
CN8152

AC

CN201
1

F1

PS6402 (55") No Fuse (60")

AUDIO SYSTEM FIGURE 2-9 CTV-65 30

Section 3 - Service Mode

Service Mode Access
Service Mode Access Display > 5 > Volume + > Power

Reset Self Check, Press 8 > 0 keys

Panel operation time by hour (max 99999 ) (Reset Panel operation Time , Press 7 > 0 keys )

Boot count (max 99999 )

Total operation time by hour (max 99999 )

SERVICE MODE FIGURE 3-1 CTV-65 31

Section 4 - Triage & Troubleshooting Flowcharts

Triage Flowchart
A
Start Triage

Triage Flowchart A (AZ1K 55", 60" Models)

Is RED Standby LED ON?

Yes

No

Go to No Standby LED Triage Sheet Replacement Parts

GO TO Power-ON Troubleshooting Flowchart B

Is Standby LED Flashing Red?

No

Yes

Go to Protect Blink Code Triage Sheet Suggested Parts

GO TO Protection Mode Troubleshooting Flowcharts C1, 2, 3

Is Video Missing or Distorted ?

No

Yes

Go to Video Triage Sheet Suggested Parts

GO TO Missing or Distorted Video Troubleshooting Flowchart D

Is Audio Missing or Distorted ?

No

Yes

Go to Audio Triage Sheet Suggested Parts

GO TO Missing or Distorted Audio Troubleshooting Flowchart E

No Problem Found Unit Fully Operational

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Triage & Troubleshooting Flowcharts

Power-ON Troubleshooting Flowchart

Power-ON Troubleshooting Flowchart B (AZ1K 55", 60" Models)
B
Unit will Not Power-ON (All Models)
Press TV & Remote POWER Button
Confirm Remote Control Operation

Check STBY 3.3V at CN6201/pin 1 (In STBY Mode)

CN2 - 60"

NOTE: Confirm all connections between circuit boards before replacing

Is voltage 3.3V Present? Yes
Check Power_ON at CN6201/pin 3 (In STBY Mode)

No

Replace G5E-Board or G8S-Board

CN2 - 60"

Is Standby LED illuminated RED?

No

Yes

What is the State of the Power & Standby LEDs?

Power Glows Steady Green

Is voltage 3.3V Present?

No

Replace A-Board

Yes
Check SW_12V at CN6201/pin 9 (In STBY Mode ))
CN2 - 60"

Confirm Unit is securely plugged into an active AC Outlet

OK

Standby Red LED Blink Pattern

GO TO FlowCharts C1, 2, 3 Protection Modes

Initial Power -ON OK Troubleshoot Video , Backlight, Panel, or Audio Problem

Cycle AC power while checking for 12V. Unplug and Plug AC Power Cord .

Is voltage 12V Present?

No

Is 110VAC Present at CN6102?

Yes
Check Main Fuse F6101 (0 ohms)

No

Repair AC Outlet or Replace AC-Power Cord

Yes
Check AC_OFF_DET at CN6201/pin 2
CN2 - 46"

CN1 - 60"

Replace G5E-Board or G8S-Board

F101 - 60"

Is voltage 3V Present?
Yes

No

Is Fuse Open?
No

Yes

Replace G5E-Board or G8S-Board

Replace A-Board

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Triage & Troubleshooting Flowcharts

Protection Mode 2X, 3X, & 4X Troubleshooting Flowchart

NOTES: 1) All Red Blink patterns will occur on the Front Panel Red Standby LED 2) All voltage are measured prior to unit shutdown 3) Confirm all connections between circuit boards before replacing

C1
Unit Shuts OFF RED LED Blinking

Protection Mode Troubleshooting Flowchart C 1 (AZ1K 55" & 60" Models)

2X Blink Pattern AU12V LVP & SW12V OVP

3X Blink Pattern Audio

Check Speakers & Connections

4X Blink Pattern Balancer

Check LD Volatge CN6403/pin 7

Check AU12V at CN6201/pin 4 *Before Shutdown

CN2 - 60"

Is voltage 12V Present?

No

Replace G5E-Board or G8S-Board

Yes
Check SW12V at CN6201/pin 9 *Before Shutdown

Do Speakers Measure 8 ohms ?

Yes

No

Replace

Is voltage 0V or 12V Present?

12V

0V

Replace LCD Panel

Speaker(s)

CN2 - 60"

Replace A-Board

Replace G5E-Board or G8S-Board

(>) Greater Than (~) Approximately (Does not exceed)

Is Voltage ~12V or >12V ?

~12V

>12V

Replace G5E-Board or G8S-Board

Is Problem Solved?
Yes

No

Replace A-Board

Replace A-Board

Problem Sloved

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34

Triage & Troubleshooting Flowcharts

Protection Mode 5X & 6X(60) Troubleshooting Flowchart

NOTES: 1) All Red Blink patterns will occur on the Front Panel Red Standby LED 2) All voltage are measured prior to unit shutdown 3) Confirm all connections between circuit boards before replacing

C2
Unit Shuts OFF RED LED Blinking

Protection Mode Troubleshooting Flowchart C 2 (AZ1K 55" & 60" Models)

Check 24V at CN4/pin 3 *Before Shutdown

5X Blink Pattern TCON/HFR Error

6X Blink Pattern (No Backlight)

60" Models

Check LVDS connection between LCD Panel (TCON) & A Brds

Is SONY logo Displayed and Tones Heard?

Is Backlight ON Before Shut Down?

Yes

Is voltage 24V Before Shutdown ?

No
Yes

No

Replace G8S-Board

Is connection OK?
Yes

No

Repair Connection

Replace LCD Panel Assembly

Check Backlight-ON signak at CN2/pin 11 *Before Shutdown

Check TCON 12V supply CN6403/pins 1 & 2

CN3 - 46"

Is 12V Present ?
No

Is Issue Resolved ?
Yes

No

Is voltage 3V Before Shutdown ?

Replace A-Board
Yes

No

Check for Open or Short

Yes

Replace TCON/HFR Brd

Check Dimmer signal at CN2/pin 12 *Before Shutdown

Replace A-Board

Issue Resolved

Replace G5E-Board or G8S-Board

Is Issue Resolved ?
Yes

No

Replace A-Board

Is voltage 1V to 3V Before Shutdown ?

Check for Short

Issue Resolved

Replace A-Board
Replace LCD Panel Assembly

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Triage & Troubleshooting Flowcharts

Protection Mode 6X(55) & 7X Troubleshooting Flowchart

NOTES: 1) All Red Blink patterns will occur on the Front Panel Red Standby LED 2) All voltage are measured prior to unit shutdown 3) Confirm all connections between circuit boards before replacing

C3
Unit Shuts OFF RED LED Blinking

Protection Mode Troubleshooting Flowchart C 3 (AZ1K 55" & 60" Models)

6X Blink Pattern (No Backlight)

55" Models

Temperature Threshold Ambient 80C

Check 390V connection CN6301 on (G5E-Brd) to CN6601 (D1-Brd)

7X Blink Pattern Temperature Error

Check HV at D1-Brd Output *Before Shutdown

Is Connection Okay ?
No

Yes

Replace D1-Board

Yes

Does unit Shut-Down Immediately after Power ON ?

No

Is voltage HV Before Shutdown ?

Yes

No

Repair Connection

Clear unit ventilation areas and confirm adequate local room temperature

Check Backlight-ON signak at CN201/pin 11 *Before Shutdown

Check Dimmer signal at CN6201/pin 12 *Before Shutdown

Does unit still shutdown (7X)?

No

Issue Resolved

Yes

Is voltage 3V Before Shutdown ?

Yes

No

Check for Open or Short

Is voltage 1V to 3V Before Shutdown ?

Yes

No

Check for Short

Replace A-Board

Replace A-Board

Replace A-Board

Replace G5E-Board

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36

Triage & Troubleshooting Flowcharts

Video Troubleshooting Flowchart

D
Missing or Distorted Video
All Video Inputs : Composite Component HDMI PC IN ATSC/NTSC (Tuner) USB

Video Troubleshooting Flowchart D (AZ1K 55" & 60" Models)

NOTE : Confirm all connections between circuit boards before replacing
Check External Device and Connections Swap Devices and connections
Is External Device & connection OK ?
No

Is Video Missing or Distorted on All Inputs ?

Yes

No

Yes

Replace A-Board

Is Video Missing or Distorted ?

Missing

Distorted

Repair External Device

Is Backlight ON ?
Yes

No

Go To Flowchart C2 or C3

Is Distortion Present in User Menu OSD ?

Yes

No

Replace A-Board

Can User Menu be Displayed ?

No

Sharp Horizontal or Vertical Lines

Yes

Replace A-Board

Is Single Pixels or Complete Line of Pixels missing?

Yes

No

Check LVDS cable for Physical Damage

Replace LVDS Cable If Damaged

Cable OK

Or check LVDS cable Video & Clock Signal Levels at CN4152/pins 1 - 49 using an Oscilloscope .

Skew (or Rock) the LVDS connector from its socket at the TCON/HFR Brd. (Reference TM for Details)

Replace LCD Panel

Perform WIDE Mode Test (Reference TM for Dertails )

TM Training Manual

Are Flashes of color displayed ?

No

Yes

Replace A-Board

Does Distortion follow picture size when changing WIDE mode ?

Yes

Replace A-Board

No

Replace TCON/HFR Board

Replace TCON/HFR Board

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Triage & Troubleshooting Flowcharts

Audio Troubleshooting Flowchart

E
Missing or Distorted Audio (Speaker Outputs )
All Video Inputs : Composite Component HDMI PC IN ATSC/NTSC (Tuner) USB

Audio Troubleshooting Flowchart E (AZ1K 55" & 60" Models)

NOTE: Confirm all connections between circuit boards before replacing

Is Audio Missing or Distorted on All Inputs ?

Yes

No

Check External Device and Connections Swap Devices and connections

Is External Device & connection OK ?

Yes

Replace A-Board

No

Check Fix Audio Output

Repair External Device

Is Audio Present?
Yes

No

Replace A-Board

Check Voltage from Power Supply at CN6201/pin 4

CN2 - 60"

Check Speaker Resistance at CN8301 & CN8302 (across Speakers) & Connections

Is 12V Present?
Yes

No

Replace G5E-Board or G8S-Board

8 ohms & Connections OK?

Yes

No

Replace Speaker(s)

Replace A-Board

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Appendix
LCD Panel Distortion Pictures
The following distortions and anomalies where xed by replacing the LCD Panel.

2' Solid Black Bar Distortion

Timing Distortion

Double Image Distortion

Ghosting Distortion

2" Solid White Bar Distortion

Sharp Lines & Missing Pixels

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Appendix

TCON/HFR Board Distortion Pictures

The following distortions and anomalies where xed by replacing the TCON/HFR Board.

Large Blooming Distortion

Two Small Blooming Distortions

GAMMA Type Distortion

2" Transparent Colored Bar Distortion

Complete Washout Distortion

2" Transparent Colored bar Distortion

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Appendix

TCON/HFR Board Distortion Pictures Continued

The following distortions and anomalies where xed by replacing the TCON/HFR Board.

2" White Bar w/ Random Colored Lines

Exact Half-Screen Distortion

Complete Washout w/ Colored Lines

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Appendix

Video Board Distortion Pictures

The following distortions and anomalies where xed by replacing the Video Board.

Green Carpet Raster

Multi-Colored Carpet Raster

Text Bleed Lines

Random Size Vertical Bars

Overall Red Tinting

Solarization

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Appendix

Video Board Distortion Pictures Continued

The following distortions and anomalies where xed by replacing the Video Board.

Partial Washout w/ Random Video Bar

Overall Blue Tinting w/ Soft Vertical Lines

Green Raster

Overall Green Tinting w/ Video Ghosting

Overall Red Tinting

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and i.Link are trademarks of Sony Electronics

CTV650310

2007 Sony Electronics, Inc. EMCSA - A Service Company 16530 Via Esprillo San Diego, CA 92127 Reproduction in whole or part without written permission is prohibited. All rights reserved

03/30/10