ICICI bank (deputy manager-II) personal

interview :
Q1. 5. Latest updation in RBI master direction KYC AML 6. Maintenance of
documents after closure of accounts or relationship.

Ans.

The latest updation in RBI master direction KYC AML and maintenance of
documents after closure of accounts or relationship.

 The latest updation in RBI master direction KYC AML was in January 2020.

 It introduced the concept of 'centralized KYC registry' for easier and e icient
KYC verification.

 Maintenance of documents after closure of accounts or relationship is

mandatory for at least 5 years.

 The documents should be preserved in a secure manner and made available

to competent authorities upon request.

Q2. What documents do you check when giving a loan to a salaried employee

Ans.

When giving a loan to a salaried employee, documents to check include income

proof, employment proof, credit score, and identity proof.

 Income proof such as salary slips or bank statements

 Employment proof such as an o er letter or appointment letter

 Credit score report to check the creditworthiness of the borrower

 Identity proof such as an Aadhaar card, PAN card, or passport

Q3. 1. Excess measure to verify corporate account details apart from scrutiny of
documents 2. review exercise for KYC updation 3. Risk rating category 4. Accounts
fall under risk rating category

Ans.
The question pertains to measures for verifying corporate account details and risk
rating categories.

 Apart from scrutinizing documents, additional measures can include

conducting site visits or contacting references.

 KYC updation review exercise can involve checking for any changes in the
client's business or ownership structure.

 Risk rating categories can be based on factors such as the client's industry,
financial stability, and past behavior.

 Accounts falling under high-risk categories may require additional

monitoring and due diligence measures.

Q4. I'm handicap but it's not my weekness ,can you consider me .

Ans.

We welcome and consider all qualified candidates regardless of any disabilities.

 We value diversity and inclusivity in our workplace.

 We provide reasonable accommodations to ensure equal opportunities for

all employees.

 Your disability will not a ect your ability to perform the job duties.

 We focus on your skills, experience, and qualifications.

 We encourage you to apply and let us know if you require any

accommodations during the hiring process.

Q5. What are the checkpoints in kyc process

Ans.

Checkpoints in KYC process ensure compliance with regulations and verify

customer identity.

 Collecting customer information (name, address, date of birth, etc.)

 Verifying documents (ID, proof of address, etc.)

 Screening for sanctions lists and politically exposed persons

 Risk assessment based on customer profile and transaction behavior

  Regularly updating customer information and conducting periodic reviews

Q6. How's your approach towards ICICI BANK

Ans.

I have a positive and professional approach towards ICICI BANK.

 I have a strong understanding of ICICI BANK's products and services.

 I am familiar with ICICI BANK's values and mission.

 I have experience working with ICICI BANK customers and providing

excellent service.

 I stay updated on industry trends and news related to ICICI BANK.

 I am open to learning and adapting to any changes within ICICI BANK.

Any issue for sales ?

Ans.

Yes, there is an issue with sales.

 Sales have been declining for the past few months.

 There is increased competition in the market.

 The sales team is not meeting their targets.

 There is a lack of e ective marketing strategies.

 Customer complaints and negative reviews are a ecting sales.

Q8. Why internal audit

Ans.

Internal audit helps ensure compliance, identify risks, and improve processes.

 Internal audit helps to ensure compliance with regulations and company

policies.

 It helps identify risks and weaknesses in processes, allowing for

improvements to be made.
  Internal audit provides assurance to stakeholders that the organization is
operating e ectively and e iciently.

 It can also help in detecting and preventing fraud within the organization.

 By conducting internal audits, the organization can continuously monitor

and evaluate its operations to ensure they are in line with strategic
objectives.

Q8. How to improve your business

Ans.

To improve your business, focus on customer satisfaction, streamline processes,

invest in technology, and prioritize employee training.

 Enhance customer experience through personalized service and feedback

mechanisms

 Optimize operations by automating repetitive tasks and implementing

e icient workflows

 Invest in technology to stay competitive and improve productivity

 Prioritize employee training and development to boost performance and

morale

Q1. What are the important ratios you will check to sanction a loan to a business
having a turnover of 15 crores?

Ans.

Important ratios to check for sanctioning loan to a business with 15 crore turnover

 Debt-to-Equity Ratio

 Current Ratio

 Interest Coverage Ratio

 Profit Margin Ratio

 Return on Equity Ratio

 Examples: Debt-to-Equity Ratio should be less than 2:1, Current Ratio

should be greater than 1:1, Interest Coverage Ratio should be greater than
1.5:1
Q2. What is Debt service coverage ratio ?

Ans.

Debt service coverage ratio is a financial metric used to assess a company's ability
to repay its debt obligations.

 Debt service coverage ratio measures the cash flow available to cover debt
payments.

 It is calculated by dividing the company's net operating income by its total

debt service.

 A ratio above 1 indicates that the company generates enough cash flow to
cover its debt obligations.

 For example, a debt service coverage ratio of 1.5 means that the company's
cash flow is 1.5 times its debt service.

 Lenders often use this ratio to evaluate the creditworthiness of a company

before providing loans.

Q3. Tell me some of the financial ratios?

Ans.

Financial ratios are used to analyze a company's financial performance and health.

 Liquidity ratios measure a company's ability to meet short-term obligations

(e.g. current ratio, quick ratio)

 Profitability ratios measure a company's ability to generate profits (e.g. gross

profit margin, return on equity)

 Debt ratios measure a company's leverage and ability to repay debt (e.g.
debt-to-equity ratio, interest coverage ratio)

 E iciency ratios measure a company's ability to use its assets and resources
e iciently (e.g. inventory turnover ratio, asset turnover ratio)

Q4. What is the planning of Business expansion and growth.

Ans.

Business expansion and growth planning involves identifying opportunities, setting

goals, and developing strategies to achieve them.
  Conduct market research to identify potential opportunities

 Set specific and measurable goals for growth

 Develop strategies to achieve goals, such as increasing marketing e orts or

expanding product lines

 Allocate resources and budget accordingly

 Monitor progress and adjust strategies as needed

Q5. Tell some Banking products upto your knowledge?

Ans.

Banking products include savings accounts, loans, credit cards, and insurance.

 Savings accounts: allow customers to deposit and withdraw money while

earning interest

 Loans: provide customers with a sum of money that must be repaid with
interest over time

 Credit cards: allow customers to make purchases on credit and pay back the
balance over time

 Insurance: protects customers from financial loss due to unforeseen events

such as accidents, illness, or death

Q6. Compare between iphone and OnePlus and convince to buy OnePlus against
iphone

Ans.

OnePlus o ers better value for money compared to iPhone.

 OnePlus devices have similar or better specs than iPhones at a lower price
point.

 OnePlus devices have a longer battery life compared to iPhones.

 OnePlus devices have a faster charging time compared to iPhones.

 OnePlus devices have a larger screen-to-body ratio compared to iPhones.

 OnePlus devices have a higher refresh rate display compared to iPhones.

  OnePlus devices have a more customizable operating system compared to
iPhones.

 OnePlus devices have a headphone jack, which iPhones do not have.

 OnePlus devices have a better camera system compared to iPhones in some

aspects.

 OnePlus devices have a better warranty and customer service compared to

iPhones.

Q7. What is NPA? What is sub-standard assets?

Ans.

NPA stands for Non-Performing Assets. Sub-standard assets are those assets
which have remained NPA for a period of 12 months.

 NPA refers to loans or advances that are in default or are in arrears for a
certain period of time.

 Sub-standard assets are those assets which have remained NPA for a period
of 12 months.

 These assets have a high risk of becoming bad debts and may require
provisioning by the bank.

 Examples of sub-standard assets include loans that have not been repaid for
over a year, or loans that are not generating any income for the bank.

 Banks are required to classify their assets into di erent categories based on
their level of risk.

 Sub-standard assets are one of the categories used by banks to classify their
assets.

Q8. What do you know about ICICI?

Ans.

ICICI is a leading private sector bank in India.

 ICICI Bank was founded in 1994 and is headquartered in Mumbai.

 It o ers a wide range of banking and financial services to individuals and

businesses.
  ICICI Bank has a strong presence in India with over 5,000 branches and
15,000 ATMs.

 It also has a presence in 17 other countries.

 ICICI Bank is known for its innovative products and services such as internet
banking, mobile banking, and digital wallets.

Q9. What is CIBIL ?

Ans.

CIBIL is a credit information company that maintains credit records of individuals

and companies.

 CIBIL stands for Credit Information Bureau (India) Limited.

 It was established in 2000 and is headquartered in Mumbai, India.

 CIBIL collects credit information from various sources such as banks,

financial institutions, and credit card companies.

 This information is used to create credit reports and credit scores for
individuals and companies.

 Lenders use CIBIL reports and scores to evaluate the creditworthiness of

borrowers before approving loans or credit.

 A good CIBIL score (above 750) increases the chances of getting approved for
loans and credit at favorable terms.

 On the other hand, a poor CIBIL score (below 600) can lead to rejection of
loan applications or higher interest rates.

 CIBIL also provides dispute resolution services to help individuals and

companies correct errors in their credit reports.

Q10. 1 . What is the entry that bank will pass for deposits received?

Ans.

The bank will pass a journal entry to record deposits received.

 Debit the bank account for the total amount of deposits received

 Credit the customer's account for the same amount

 Example: Debit Bank Account $10,000, Credit Customer Account $10,000

Q11. why icici relationship bw core branch and banking sector strenghts and
weakness project explanation qs on project

Ans.

ICICI is a leading bank in India known for its strong relationship between core
branches and the banking sector.

 ICICI Bank has a wide network of core branches across India, providing easy
access to banking services for customers.

 The bank has a strong presence in the banking sector, o ering a wide range
of financial products and services.

 Strengths include e icient customer service, innovative digital banking

solutions, and a strong brand reputation.

 Weaknesses may include high competition in the banking sector and

potential regulatory challenges.

 An example project could be implementing a new digital banking platform to

enhance customer experience and streamline operations.

 Possible questions on the project could include the impact on customer

satisfaction, cost-e ectiveness, and implementation timeline.

Q12. What is Tratejise you use to get the emi

Ans.

To get the EMI, I use a strategic approach that involves thorough financial analysis
and negotiation with lenders.

 Conduct a comprehensive financial analysis to determine the maximum

a ordable EMI

 Research and compare di erent lenders to find the best interest rates and
terms

 Negotiate with lenders to secure lower interest rates or longer repayment

periods

 Consider the impact of EMI on overall financial goals and budget

 Ensure timely payment of EMIs to maintain a good credit score

Q13. Full form of ICICI bank

Ans.

ICICI Bank stands for Industrial Credit and Investment Corporation of India Bank.

 ICICI Bank is one of the largest private sector banks in India.

 It was founded in 1994 and is headquartered in Mumbai.

 ICICI Bank o ers a wide range of banking and financial services to its
customers.

 The bank operates through a network of branches and ATMs across the
country.

 ICICI Bank is known for its innovative products and digital banking solutions.

 It provides services like savings accounts, loans, credit cards, insurance,

and investment options.

 ICICI Bank has a strong presence in the retail banking segment as well as
corporate banking.

 The bank has received numerous awards and recognition for its
performance and customer service.

 ICICI Bank has expanded its operations globally and has subsidiaries in
countries like the United Kingdom, Canada, and Singapore.

Q14. How you can manipulate anyone to purchase ICICI Bank card

Ans.

By highlighting the benefits and features of ICICI Bank card, building trust with the
customer, and o ering personalized solutions.

 Highlight the benefits and features of ICICI Bank card such as cashback
o ers, rewards points, and exclusive discounts.

 Build trust with the customer by providing transparent information about the
card's terms and conditions, security features, and customer support.

 O er personalized solutions based on the customer's needs and

preferences, such as recommending a specific type of card that suits their
spending habits.

 Use persuasive language and storytelling to create a connection with the

customer and showcase how the ICICI Bank card can improve their financial
well-being.
Q15. What is credit management

Ans.

Credit management involves managing the credit given to customers to ensure

timely payment and minimize bad debt losses.

 It involves setting credit policies and procedures

 Evaluating the creditworthiness of customers

 Establishing credit limits and terms

 Monitoring and collecting payments

 Minimizing bad debt losses through e ective credit control

 Examples include credit card companies, banks, and businesses extending

credit to customers

Q16. What are the Documents required for death claim

Ans.

Documents required for death claim include death certificate, claim form, policy
document, ID proof, and nominee details.

 Death certificate

 Claim form

 Policy document

 ID proof

 Nominee details

Q17. Do you have any banking knowledge

Ans.

Yes, I have a strong understanding of banking principles and practices.

 I have a Bachelor's degree in Finance

 I have worked in the banking industry for 5 years

 I am familiar with financial products and services such as loans, savings

accounts, and investments
Q18. How good is your financials knowledge?

Ans.

I have a strong understanding of financial concepts and experience in financial

analysis.

 I have a degree in finance and have completed courses in financial

management.

 I have experience in budgeting, forecasting, and financial reporting.

 I have analyzed financial statements and made recommendations for

improving financial performance.

 I am familiar with financial ratios and key performance indicators.

 I have experience in financial modeling and using financial software such as

Excel and QuickBooks.

Q19. What is repossession? what is the process of repossession?

Ans.

Repossession is the legal process of taking back property from a borrower who has
not met the terms of their loan agreement.

 Repossession typically occurs when a borrower fails to make payments on a

loan secured by the property, such as a car or house.

 The lender or creditor can take possession of the property to recover the
amount owed.

 The process of repossession varies depending on the type of property and

the laws of the jurisdiction.

 Repossession may involve sending notices to the borrower, repossessing the

property, and selling it to recoup the debt.

 In some cases, the borrower may have the opportunity to redeem the
property by paying o the debt before it is sold.

 Repossession can have serious consequences for the borrower, including

damage to their credit score and loss of the property.

Q20. Tell me what you know about Banking?

Ans.

Banking involves financial transactions, loans, investments, and services provided

by financial institutions.

 Banking involves accepting deposits from customers and providing them

with loans.

 Banks also o er various financial services such as wealth management,

investment advice, and insurance products.

 Banking institutions play a crucial role in the economy by facilitating the

flow of money and credit.

 Regulatory bodies oversee the banking industry to ensure stability and

protect consumers' interests.

Q21. Tell me about financial markets ?

Ans.

Financial markets are platforms where buyers and sellers trade financial assets
such as stocks, bonds, currencies, and commodities.

 Financial markets facilitate the buying and selling of financial assets.

 They provide liquidity and price discovery for assets.

 Examples include stock markets, bond markets, foreign exchange markets,

and commodity markets.

Q22. What we do in sales and how to do?

Ans.

Sales involves identifying and meeting customer needs through product or service
o erings.

 Understand customer needs and preferences

 Communicate product benefits e ectively

 Build relationships with customers

 Negotiate and close deals

 Provide excellent customer service

  Analyze sales data to identify trends and opportunities

Q23. How you will engage your client ?

Ans.

I will engage my client by actively listening to their needs, providing personalized

solutions, and building a strong rapport.

 Actively listen to the client's needs and concerns

 Provide personalized solutions tailored to the client's specific requirements

 Build a strong rapport and establish trust with the client

 Regularly follow up with the client to ensure satisfaction and address any
issues

 O er additional support and resources as needed

Q24. Do you know how to sell products

Ans.

Yes, I have experience in selling products and have a proven track record of
meeting sales targets.

 I have previous experience working in sales roles where I successfully sold

products to customers.

 I am familiar with various sales techniques such as upselling, cross-selling,

and consultative selling.

 I have consistently met or exceeded sales targets in my previous roles.

 I am skilled in building relationships with customers to understand their

needs and provide solutions.

 I am confident in pitching products and overcoming objections to close

sales.

Q25. How you will do sales

Ans.
I will do sales by identifying potential customers, building relationships, and
providing excellent customer service.

 Identify potential customers through market research and networking

 Build relationships with customers through regular communication and

follow-up

 Provide excellent customer service by addressing their needs and concerns

 O er promotions and discounts to incentivize purchases

 Track sales data and adjust strategies accordingly

Q26. What do you know about banking

Ans.

Banking involves financial services such as deposits, loans, investments, and

transactions.

 Banking involves accepting deposits from customers and providing loans to

individuals and businesses.

 Banks also o er various financial services such as investment products,

credit cards, and insurance.

 Banking transactions include activities like transferring money, paying bills,

and managing accounts.

 Banks play a crucial role in the economy by facilitating the flow of money
and providing financial stability.

 Examples of banks include JPMorgan Chase, Bank of America, and Wells

Fargo.

Q27. How will you do audit of loans

Ans.

I will conduct a thorough review of loan documents and financial records to ensure
compliance with regulations and policies.

 Review loan applications and supporting documents

 Verify borrower information and credit history

 Check loan terms and conditions for accuracy and completeness

  Examine financial statements and credit reports

 Ensure compliance with regulatory requirements

 Identify and report any discrepancies or irregularities

 Provide recommendations for improvement

 Maintain accurate and organized records

Q28. Share price of ICICI bank

Ans.

As of [date], the share price of ICICI bank is [price].

 ICICI bank is listed on both the Bombay Stock Exchange and the National
Stock Exchange of India.

 The share price can fluctuate based on various factors such as market
conditions, company performance, and economic indicators.

 As of [date], the share price of ICICI bank was [price].

Q29. What is concurrent audit?

Ans.

Concurrent audit is a real-time examination of financial transactions to ensure

accuracy and compliance.

 Concurrent audit is conducted simultaneously with the ongoing operations

of a business.

 It helps in identifying errors and frauds in real-time, reducing the risk of

financial loss.

 It ensures compliance with legal and regulatory requirements.

 Examples of concurrent audit include auditing of cash transactions,

inventory management, and payroll processing.

Q30. Show Me How to sell the flag

Ans.
Selling the flag involves highlighting its symbolic value, quality materials, and
patriotic significance.

 Emphasize the flag's symbolism as a representation of national pride and

unity

 Highlight the quality materials used in the flag's construction, such as

durable fabric and vibrant colors

 Connect emotionally with customers by sharing stories or facts about the

flag's history or significance

 O er special promotions or discounts for purchasing multiple flags or flag-

related products

Q31. What is Financial Inclusion?

Ans.

Financial inclusion refers to the availability and accessibility of financial services

to all individuals and businesses, especially those in underserved or marginalized
communities.

 Financial inclusion aims to provide access to banking services, credit,

insurance, and other financial products to those who are traditionally
excluded from the formal financial system.

 It helps in reducing poverty, promoting economic growth, and fostering

social inclusion.

 Examples include microfinance institutions providing small loans to low-

income individuals, mobile banking services reaching remote areas, and
government initiatives to promote financial literacy and inclusion.

Q32. Explain debt equity ratio?

Ans.

Debt equity ratio is a financial ratio that measures the proportion of debt and equity
used to finance a company's assets.

 Debt equity ratio is calculated by dividing total debt by total equity.

 It indicates the amount of financial leverage a company has.

  A high debt equity ratio means the company is relying more on debt to
finance its assets.

 A low debt equity ratio means the company is relying more on equity to
finance its assets.

 Investors use debt equity ratio to assess a company's financial risk and
solvency.

Q33. Are ready for relocation

Ans.

Yes, I am open to relocation for the right opportunity.

 I am willing to relocate for career growth and development

 I have relocated in the past for work and have experience adapting to new
environments

 I understand that relocation may be necessary for advancement in my

career

Q34. Tell me about banking products

Ans.

Banking products refer to financial services o ered by banks to customers, such as

savings accounts, loans, credit cards, and investment products.

 Savings accounts: Allow customers to deposit money and earn interest

 Loans: Provide funds to customers with repayment terms

 Credit cards: Allow customers to make purchases on credit

 Investment products: O er opportunities to grow wealth through various

financial instruments

Q35. How to sell this product

Ans.

To sell this product, highlight its unique features, demonstrate its benefits, create a
sense of urgency, and o er incentives.
  Highlight the unique features of the product such as its quality, durability, or
innovative design.

 Demonstrate the benefits of the product to the customer, showing how it

can solve their problems or improve their life.

 Create a sense of urgency by emphasizing limited stock or time-limited

o ers.

 O er incentives such as discounts, freebies, or extended warranties to

encourage immediate purchase.

Q36. What is MPBF ?

Ans.

MPBF stands for Maximum Permissible Bank Finance. It is the maximum amount of
loan that a bank can provide to a borrower based on their working capital
requirements.

 MPBF is calculated based on the borrower's working capital cycle, which

includes factors like raw material requirements, production cycle, and sales
cycle.

 It helps determine the maximum amount of loan a borrower can avail from a
bank to meet their working capital needs.

 MPBF is crucial for businesses to ensure they have enough funds to operate
smoothly without facing cash flow issues.

 For example, if a company's working capital cycle requires $100,000 to

operate e iciently, the bank may provide a loan up to that amount as MPBF.

Q37. Can you do sales?

Ans.

Yes, I have experience in sales and have consistently met or exceeded sales
targets.

 I have X years of experience in sales roles.

 I have a proven track record of meeting or exceeding sales targets.

 I am skilled in building relationships with customers and closing deals

e iciently.
Q38. tell the formula of DSCR

Ans.

DSCR formula is used to measure the ability of a company to pay its debts.

 DSCR stands for Debt Service Coverage Ratio

 Formula: DSCR = Net Operating Income / Total Debt Service

 A DSCR of 1 or higher indicates that the company is generating enough

income to cover its debt obligations

 A DSCR of less than 1 indicates that the company may have di iculty paying
its debts

 Lenders typically require a DSCR of at least 1.25 before approving a loan

Q39. Preferable location?

Ans.

I am open to any location that o ers growth opportunities and a challenging work
environment.

 I am willing to relocate if required

 I am looking for a location that o ers a good work-life balance

 I prefer a location that has a diverse and inclusive work culture

 I am open to both urban and rural locations

 I am looking for a location that has good transportation facilities

Q40. Other types of loans

Ans.

Other types of loans include personal loans, student loans, and business loans.

 Personal loans are unsecured loans that can be used for any purpose.

 Student loans are specifically designed to help students pay for education
expenses.

 Business loans are used to finance business operations or start-ups.

  Other types of loans include secured loans, payday loans, and installment
loans.

Q41. How to sell a pen

Ans.

Highlight the unique features of the pen and demonstrate its value to the customer.

 Start by showcasing the pen's sleek design and comfortable grip.

 Highlight the pen's smooth writing experience and long-lasting ink.

 Emphasize any special features like a built-in stylus or personalized

engraving options.

 Create a sense of urgency by mentioning limited stock or a special

promotion.

 O er a trial period or money-back guarantee to build trust with the

customer.

Q42. What is kyc and aml

Ans.

KYC stands for Know Your Customer and AML stands for Anti-Money Laundering.

 KYC is the process of verifying the identity of a customer before providing

them with a service.

 AML is the set of laws, regulations, and procedures that financial institutions
must follow to prevent money laundering.

 KYC and AML are important in preventing financial crimes such as fraud,
terrorism financing, and money laundering.

 Examples of KYC include verifying a customer's identity through

government-issued ID, address proof, and other documents.

 Examples of AML include monitoring transactions for suspicious activity,

reporting suspicious activity to authorities, and conducting due diligence on
customers and business

Q43. PI With ZH and Panel of RH

Ans.

The question is about Performance Improvement with Zero Harm and a Panel of
Risk Management.

 Discuss strategies for improving performance while maintaining zero harm

to individuals and the organization.

 Explain how you would involve a panel of risk management in identifying and
mitigating potential risks.

 Provide examples of successful performance improvement initiatives that

prioritized safety and risk management.

 Highlight the importance of collaboration between di erent departments in

achieving performance goals without compromising safety.

Q44. Why banking sector

Ans.

I am passionate about finance and enjoy working with numbers and helping clients
achieve their financial goals.

 I have always been interested in finance and economics

 I enjoy working with numbers and analyzing financial data

 I find satisfaction in helping clients manage their finances and achieve their
financial goals

Q45. What is sarfaesi

Ans.

SARFAESI stands for Securitisation and Reconstruction of Financial Assets and

Enforcement of Security Interest Act.

 SARFAESI Act allows banks and financial institutions to auction residential

or commercial properties when borrowers default on loan payments.

 It provides a faster mechanism for recovery of non-performing assets

without court intervention.

 The Act empowers banks to take possession of the secured assets and sell
them without the intervention of the court.
  SARFAESI Act was enacted in 2002 to address the issue of mounting NPAs in
the banking sector.

Q46. Why sales

Ans.

Sales is the backbone of any business and I am passionate about driving revenue
growth through e ective sales strategies.

 Sales is crucial for the success of any business

 I enjoy the challenge of meeting and exceeding sales targets

 I have a natural ability to build relationships with clients and understand

their needs

 I am constantly learning and adapting to new sales techniques and

technologies

 Sales provides a sense of accomplishment and satisfaction when goals are

achieved