VENT-FREE GAS STOVE

OWNER’S OPERATION
AND INSTALLATION
MANUAL
MODEL
QNSD250T

WARNING: If the information in this manual is not

followed exactly, a fire or explosion may result causing
property damage, personal injury or loss of life.
— Do not store or use gasoline or other ­flammable va-
pors and liquids in the v ­ icinity of this or any other
appliance.
— WHAT TO DO IF YOU SMELL GAS
• Do not try to light any appliance.
• Do not touch any electrical switch; do not use any
phone in your building.
• Immediately call your gas supplier from a neighbor’s
phone. Follow the gas supplier’s instructions.
• If you cannot reach your gas supplier, call the fire
department.
— Installation and service must be performed by a quali-
fied installer, service agency or the gas supplier.
WARNING: This appliance is equipped for natural and
propane gas. Field conversion is not permitted other than
between natural or propane gases.
Questions, problems, missing parts? Before returning to your retailer, call
our customer service department at 1-866-573-0674, 8:00 am - 4:30 pm CST,
Monday through Friday or email contact@[Link]
 TABLE OF CONTENTS
Safety......................................................... 3 Operation.................................................. 17
Specifications............................................. 4 Inspecting Burners................................... 19
Qualified Installing Agency......................... 5 Care And Maintenance............................. 20
Product Features........................................ 5 Troubleshooting........................................ 22
Local Codes............................................... 5 Accessories.............................................. 25
Product Identification.................................. 6 Service Hints............................................ 25
Unpacking.................................................. 6 Technical Service..................................... 25
Water Vapor: A By-Product Of Parts......................................................... 26
Unvented Room Heaters...................... 6 Replacement Parts................................... 27
Air For Combustion and Ventilation............ 7 Warranty................................................... 28
Installation.................................................. 8

SAVE THIS BOOK

INSTALLER: Leave this manual with the appliance.

CONSUMER: Retain this manual for future reference.
This is an unvented gas-fired heater. It uses air (oxygen)
from the room in which it is installed. Provisions for ad-
equate combustion and ventilation air must be provided.
Refer to Air For Combustion and Ventilation section on
page 7 of this manual.
WARNING: Improper installation, adjustment, al-
teration, service or maintenance can cause injury or
property damage. Refer to this manual for correct in-
stallation and operational procedures. For assistance
or additional information consult a qualified installer,
service agency or the gas supplier.
This appliance may be installed in an aftermarket,* per-
manently located, manufactured (mobile) home, where
not prohibited by local codes.
This appliance is only for use with propane or natural
gas. Field conversion by any other means including the
use of a kit is not permitted.
* Aftermarket: Completion of sale, not for purpose of resale, from the manufacturer.

PROCOM HEATING, INC. PATENT INFORMATION

This product may be covered by one or more of the following United States patents:
9,829,195 9,423,123 9,441,833 9,518,732 9,752,779 9,416,977 8,764,436
8,568,136 8,516,878 8,297,968 8,281,781 8,235,708 7,967,006
7,967,007 7,730,765 7,677,236 7,607,426 7,434,447
2 [Link] 200198-01D
 SAFETY

WARNING: Do not attempt to DANGER: Carbon monoxide

access or change the setting of poisoning may lead to death!
the fuel selection means.
CARBON MONOXIDE POISONING: Early
Access to and adjustment of signs of carbon monoxide poisoning resemble
the fuel selection means must the flu, with headaches, dizziness or nausea.
only be performed by a qualified If you have these signs, the heater may not be
service person when connecting working properly. Get fresh air at once! Have
heater serviced. Some people are more af-
this appliance to a specified fuel fected by carbon monoxide than others. These
supply at the time of installation. include pregnant women, people with heart or
Change of the selector setting lung disease or anemia, those under the influ-
to other than the fuel type speci- ence of alcohol and those at high altitudes.
fied at the time of the installation NATURAL AND PROPANE GAS: Natural and
could damage this appliance and Propane gas are odorless. An odor-making
agent is added to the gas. The odor helps you
render it inoperable.
detect a gas leak. However, the odor added to
The installer shall replace the the gas can fade. Gas may be present even
access cover before completing though no odor exists.
the installation and operating
this appliance. WARNING: FIRE, EXPLOSION
AND ASPHYXIATION HAZARD
IMPORTANT: Read this owner’s Improper adjustment, altera-
manual carefully and completely tion, service, maintenance, or
before trying to assemble, op- installation of this heater or its
erate, or service this heater. controls can cause death or
Improper use of this heater can serious injury.
cause serious injury or death from Read and follow instructions and
burns, fire, explosion, electrical precautions in User's Informa-
shock and carbon monoxide tion Manual provided with this
poisoning. Failure to follow these
heater.
instructions will void the warranty.
WARNING: Do not allow fans
Only a qualified installer, service to blow directly into fireplace.
agent, or local gas supplier may Avoid any drafts that alter burner
install and service this product. flame patterns.
WARNING: Keep the appli- WARNING: Do not use a
ance area clear and free from blower insert, heat exchange
combustible materials, gasoline, insert or other accessory not
and other flammable vapors and approved for use with this heater.
liquids.
WARNING: Due to high tem-
WARNING: This appliance can peratures, the appliance should
be used with propane or natural be located out of traffic and away
gas. It is shipped from the factory from furniture and draperies.
adjusted for use with propane.

200198-01D [Link] 3
 SAFETY
7. Before using furniture polish, wax, carpet
WARNING: Do not place cleaner, or similar products, turn heater
clothing or other flammable off. If heated, the vapors from these prod-
material on or near the appli- ucts may create a white powder residue
within burner box or on adjacent walls or
ance. Never place any objects
furniture.
in the heater.
8. Do not use heater if any part has been
under water. Immediately call a qualified
WARNING: The heater be- service technician to inspect the room
comes very hot when running. heater and to replace any part of the
Keep children and adults away control system and any gas control which
from hot surfaces to avoid burns has been under water.
or clothing ignition. Heater will 9. Turn off and unplug heater and let cool
remain hot for a time after shut- before servicing. Only a qualified service
person should service and repair heater.
down. Allow surfaces to cool
10. Operating heater above elevations of
before touching. 4,500 feet could cause pilot outage.
11. To prevent performance problems, do not
WARNING: Carefully super- use propane fuel tank of less than 100 lbs.
vise young children when they capacity.
are in the room with the heater. 12. Do not use this heater as a wood-burning
heater. Use only the logs provided with the
WARNING: You must operate heater.
this heater with screen in place. 13. Solid fuels should not be burned in a
heater in which a vent-free log set is
1. Do not place propane supply tank(s) inside installed. Do not use this heater to cook
any structure. Propane supply tank(s) food or burn paper or other objects.
must be placed outdoors. 14. To prevent sooting, follow the instructions
2. This heater shall not be installed in a in Care and Maintenance, see page 20.
bedroom or bathroom. 15. Do not add extra logs or ornaments such
3. This heater needs fresh air ventilation to as pine cones, vermiculite, or rock wool.
run properly. This heater has an Oxygen Using these added items can cause soot-
Depletion Sensing (ODS) safety shutoff ing. Do not add lava rock around base.
system. The ODS shuts down the heater Rock and debris could fall into the control
if not enough fresh air is available. See Air area of heater. After servicing, always
for Combustion and Ventilation, pages 7. replace screen before operating heater.
If heater keeps shutting off, see Trouble- 16. This heater is designed to be smokeless. If
shooting, page 22. logs ever appear to smoke, turn off heater
4. Keep all air openings in front and bottom and call a qualified service person.
of heater clear and free of debris. This will Note: During initial operation, slight smok-
ensure enough air for proper combustion. ing could occur due to log curing and the
5. If heater shuts off, do not relight until you heater burning manufacturing residues.
have provided fresh, outside air. If heater 17. Do not use this heater if any log is broken.
keeps shutting off, have it serviced. Do not operate heater if a log is chipped
6. Do not run heater: (dime-size or larger).
• Where flammable liquids or vapors are
used or stored.
• Under dusty conditions.

4 [Link] 200198-01D
 SPECIFICATIONS
Model QNSD250T
Gas Type Natural Gas Propane Gas
Maximum Input Rating 25,000 Btu/Hr 25,000 Btu/Hr
Minimum Input Rating 13,000 Btu/Hr 21,000 Btu/Hr
Ignition Electronic Piezo Electronic Piezo
Regulator Pressure Setting 4" W.C. 9" W.C.
Inlet Gas Pressure* (inches of water) Maximum 9.5" Maximum 14"
(*for purposes of input adjustment) Minimum 5" Minimum 11"
Heater Dimensions (HxWxD) • 25" × 33.5" × 13"
Carton Dimensions (HxWxD) • 24.8" × 34.25" × 13"
Stove Weight • 49.8 lbs
Shipping Weight • 60.4 lbs

QUALIFIED INSTALLING AGENCY

Only a qualified agency should install and a) Installing, testing, or replacing gas piping
replace gas piping, gas utilization equipment or
or accessories, and repair and equipment ser- b) Connecting, installing, testing, repairing,
vicing. The term “qualified agency” means any or servicing equipment; that is experienced
individual, firm, corporation, or company that in such work; that is familiar with all precau-
either in person or through a representative tions required; and that has complied with
is engaged in and is responsible for: all the requirement of the authority having
jurisdiction.

PRODUCT FEATURES
SAFETY PILOT THERMOSTATIC CONTROL
This heater has a pilot with an Oxygen Deple- The control automatically cycles the burner
tion Sensing (ODS) safety shutoff system. The on and off to maintain a desired room tem-
ODS/pilot shuts off the heater if there is not perature.
enough fresh air. 2 GAS OPTIONS AVAILABLE
PIEZO IGNITION SYSTEM Your heater is equipped to operate on either
This heater is equipped with an electronic propane or natural gas. The heater is shipped
piezo control system. This system requires from the factory ready for connecting to
one AAA battery (provided). propane. The heater can easily be changed to
Natural gas by having your qualified installer
follow the instructions on page 10 and the
markings on the heater.

200198-01D [Link] 5
 LOCAL CODES
Install and use heater with care. Follow all
local codes. In the absence of local codes, State of Massachusetts: The installation
use the latest edition of The National Fuel must be made by a licensed plumber or
Gas Code, ANSI Z223.1/NFPA 54*. gas fitter in the Commonwealth of Mas-
sachusetts.
*Available from:
American National Standards Institute, Inc. Sellers of unvented propane or natural
25 West 43rd Street gas-fired supplemental room heaters shall
New York, NY 10036 provide to each purchaser a copy of 527
National Fire Protection Association, Inc. CMR 30 upon sale of the unit.
1 Batterymarch Park In the State of Massachusetts the gas
Quincy, MA 02269-9101 cock must be a T-handle type. The State
of Massachusetts requires that a flexible
This heater is designed for vent-free op-
appliance connector cannot exceed three
eration. State and local codes in some areas
feet in length.
prohibit the use of vent-free heaters.

PRODUCT IDENTIFICATION

Screen

Logs

Heater Controls (Inside Panel)

Figure 1 - Vent-Free Stove

UNPACKING
1. Remove top inner pack. Screws
2. Tilt carton so that heater is upright.
3. Remove protective side packaging.
4. Slide heater out of carton.
5. Remove protective plastic wrap.
6. Hold the screen, lift, and pull forward.
7. Remove log set by cutting plastic ties.
8. Carefully unwrap logs.
Figure 2 - Removing Screen
9. Check for any shipping damage. If heater
or log is damaged, promptly inform your
dealer where you bought the heater.
Leg Installation 3 Screws
1. Remove two screws in the upper corners
of the screen (one on each side, see
Figure 2). Lift and pull forward to remove.
2. Carefully lay heater on its back. Attach legs
with hardware provided (see Figure 3).
Figure 3 - Installing Legs

6 [Link] 200198-01D
 WATER VAPOR: A BY-PRODUCT OF
UNVENTED ROOM HEATERS
Water vapor is a by-product of gas combus- The following steps will help ensure that water
tion. An unvented room heater produces ap- vapor does not become a problem.
proximately one (1) ounce (30 mL) of water 1. Be sure the heater is sized properly for the
for every 1,000 BTUs (0.3 KWs) of gas input application, including ample combustion
per hour. Unvented room heaters are recom- air and circulation air.
mended as supplemental heat (a room) rather 2. If high humidity is experienced, a dehu-
than a primary heat source (an entire house). midifier may be used to help lower the
In most supplemental heat applications, the water vapor content of the air.
water vapor does not create a problem. In
3. Do not use an unvented room heater as
most applications, the water vapor enhances
the primary heat source.
the low humidity atmosphere experienced
during cold weather.

AIR FOR COMBUSTION AND VENTILATION

WARNING: This heater shall WARNING: This heater shall

not be installed in a confined not be installed in a room or
space or unusually tight con- space unless the required vol-
struction unless provisions are ume of indoor combustion air
provided for adequate combus- is provided by the method de-
tion and ventilation air. Read the scribed in the National Fuel Gas
following instructions to insure Code, ANSI Z223.1/NFPA 54, the
proper fresh air for this and other International Fuel Gas Code, or
fuel-burning appliances in your applicable local codes.
home.
WARNING: If the area in which
Today’s homes are built more energy efficient
than ever. New materials, increased insulation
the heater may be operated does
and new construction methods help reduce not meet the required volume for
heat loss in homes. Home owners weather indoor combustion air, combus-
strip and caulk around windows and doors tion and ventilation air shall be
to keep the cold air out and the warm air in. provided by one of the methods
During heating months, home owners want described in the National Fuel
their homes as airtight as possible.
Gas Code, ANSI Z223.1/NFPA 54,
While it is good to make your home energy
efficient, your home needs to breathe. Fresh the International Fuel Gas Code,
air must enter your home. All fuel-burning ap- or applicable local codes.
pliances need fresh air for proper combustion
and ventilation.
Exhaust fans, fireplaces, clothes dryers and
fuel burning appliances draw air from the
house to operate. You must provide adequate
fresh air for these appliances. This will insure
proper venting of vented fuel-burning appli-
ances.

200198-01D [Link] 7
 AIR FOR COMBUSTION AND VENTILATION
VENTILATION AIR
Ventilation Air From Inside Building Ventilation Air From Outdoors
This fresh air would come from an adjoining Provide extra fresh air by using ventilation
unconfined space. When ventilating to an grills or ducts. You must provide two perma-
adjoining unconfined space, you must provide nent openings: one within 12" of the ceiling
two permanent openings: one within 12" of the and one within 12" of the floor. Connect these
ceiling and one within 12" of the floor on the items directly to the outdoors or spaces open
wall connecting the two spaces (see options to the outdoors. These spaces include attics
and crawl spaces. Follow the National Fuel
1 and 2, Figure 2). You can also remove door
Gas Code, ANSI Z223.1/NFPA 54, Air for
into adjoining room (see option 3, Figure 4).
Combustion and Ventilation for required size
Follow the National Fuel Gas Code, ANSI of ventilation grills or ducts.
Z223.1/NFPA 54, Air for Combustion and
IMPORTANT: Do not provide openings
Ventilation for required size of ventilation
for inlet or outlet air into attic if attic has a
grills or ducts. thermostat-controlled power vent. Heated air
entering the attic will activate the power vent.
12"
Rework worksheet, adding the space of the
adjoining unconfined space. The combined
spaces must have enough fresh air to supply
Ventilation
Grills Into Ventilation Grills all appliances in both spaces.
Adjoining Into Adjoining Room,
Or
Room, Option 2
Remove
Option 1 Door into Ventilated
Outlet Attic
Adjoining Air
Room,
Option Outlet
3 Air
To Attic

12" To
Crawl
Space
Inlet
Air
Inlet Air Ventilated
Crawl Space
Figure 4 - Ventilation Air from Inside Figure 5 - Ventilation Air from Outdoors
Building

INSTALLATION

NOTICE: This heater is intended WARNING: A qualified ser-

for use as supplemental heat. vice person must install heater.
Use this heater along with your Follow all local codes.
primary heating system. Do not
install this heater as your pri- WARNING: Never install the
mary heat source. If you have a heater
central heating system, you may • in a bedroom or bathroom
run system’s circulating blower • in a recreational vehicle
while using heater. This will help • where curtains, furniture, cloth-
circulate the heat throughout the ing, or other flammable objects
house. In the event of a power are less than 48" from the front,
outage, you can use this heater top, or sides of the heater.
as your primary heat source. • in high traffic areas
• in windy or drafty areas
8 [Link] 200198-01D
 INSTALLATION
This heater is designed to sit directly on the
CAUTION: This heater cre- floor or on a mantel base.
ates warm air currents. These IMPORTANT: You must maintain minimum
currents move heat to wall sur- wall and ceiling clearances during installation.
faces next to heater. Installing The minimum clearances are shown in Figure
6. Measure from outermost point of heater.
heater next to vinyl or cloth wall
If installed on carpeting or other combustible
coverings or operating heater material (other than wood) a floor protector
where impurities (such as to- made of metal or wood shall extend the full
bacco smoke, aromatic candles, width and depth of the appliance.
cleaning fluids, oil or kerosene Minimum Wall and Ceiling
lamps, etc.) in the air exist, may Clearances
cause walls to discolor. A. Clearances from outermost point of heater
to any combustible side wall should not be
IMPORTANT: Vent-free heaters add moisture less than 12".
to the air. Although this is beneficial, installing B. Clearances from the heater to the ceiling
heater in rooms without enough ventilation air should not be less than 48".
may cause mildew to form too much moisture.
C. Clearance from heater to back wall should
See Air for Combustion and Ventilation, pages
not be less than 6".
7 and 8.
CHECK GAS TYPE Ceiling
Be sure your gas supply is right for your heat-
er. Otherwise, call dealer where you bought
the heater for proper type heater. 48"
CLEARANCES TO Min.
COMBUSTIBLES
12" 12"
WARNING: You must main- Min. Min.
Side Side
tain the minimum clearances. If Wall Wall
you can, provide greater clear-
ances from floor, ceiling, and
adjoining wall. Measure from
Floor
outermost point of heater.
Figure 6 - Minimum Clearance to Wall
and Ceiling

200198-01D [Link] 9
 INSTALLATION
GAS SELECTION
Yellow Natural Gas Blue Propane Gas
This appliance is factory preset Plunger Underneath Plunger DO NOT
for propane gas. No changes Metal Cap REMOVE!
are required for connecting to
propane. Only a qualified installer
or service technician can perform
gas selection and connecting to
gas supply.
CAUTION: Two gas line in-
stallations at the same time are
prohibited.
CAUTION: To avoid gas leak-
age for the gas not being used at Insert Gas Fitting
the inlet of regulator, a qualified for Natural Gas Insert Gas Fitting
for Propane Gas
installer or service technician
must use supplied cap. Figure 8 - Gas Regulator

You will notice a color coded FOR PROPANE GAS

plunger on the inside of the INSTALLATION: BLUE
regulator. This is normal. When Apply thread sealant to the threads on a 3/8"
the inlet connection fitting is NPT brass connection fitting. While pushing
in, rotate the fitting clockwise until the threads
inserted and tightened, this
engage the regulator. After the fitting has
plunger will be pushed back been hand tightened into the regulator use a
by the fitting making all of the wrench to complete tightening of the fitting.
adjustments for the gas being Install additional fitting to connect to the
supplied. DO NOT REMOVE THE house supply.
PLUNGER. The regulator will
not work and the warranty will
be voided.

The inlet regulator is color coded DO NOT REMOVE

for identification of the correct Blue Propane Plunger
gas type. Blue is for propane (LP Install Gas Fitting Here
gas) and yellow is for natural gas. Fitting
supplied
by installer,
Natural Gas
Shown

NG
3-3.5" WC
LP
8-11" WC
may vary.
Correct Pilot Flame Pattern WARNING: Make sure Regulator Cap is in the appropriate position ADVERTENCIA: Asegúrese la tapa del regulador esté en la posición adecuada,
as shown in diagrams. Installation and service should be done by como se muestra en los diagramas. La instalación y reparaciones deben ser realizadas
qualified service technician only. por un técnico de servicio calificado solamente.
Natural Gas
Shown Natural Gas Gas Natural
NG
3-3.5" WC
LP
8-11" WC
When using natural gas: Cuando se utiliza gas natural:
Make sure the cap is installed in the propane/LP inlet of regulator. Asegúrese de que la tapa está instalado en el propano/LP entrada del regulador.
Use thread sealant to assure there are no leaks. Utilice sellador de roscas para asegurar que no haya fugas.
Incorrect Pilot Flame Pattern Propane/LP Gas Propano/LP Gas
When using propane/LP gas: Cuando se utiliza el gas propano / LP:
Make sure the cap is installed in the natural gas (NG) inlet of regulator. Asegúrese de que la tapa está instalado en la entrada de gas natural (GN) del regulador.
Use thread sealant to assure there are no leaks. Utilice sellador de roscas para asegurar que no haya fugas.
1/2 Glass
Height

Correct Burner Flame Pattern

Yellow
Tipping

1/2 Glass
Height

Incorrect Burner Flame Pattern

LP
Blue Plunger
NG
Yellow Plunger

WARNING: Make sure the supplied cap is FOR PROPANE GAS SUPPLY This appliance may be installed in an aftermarket,*
installed in unused regulator fitting before PARA LA FUENTE DE GAS DEL PROPANE permanently located, manufactured (mobile) home, where
CAUTION: The heater requires an external regulator to reduce not prohibited by local codes.
connecting the correct gas supply line. the LP tank pressure to a maximum of 14" W.C. Never connect This appliance is only for use with propane or natural gas.
WARNING: Do not use natural gas and this product directly to the supply tank. Field conversion by any other means including the use of
propane gas together. PRECAUCIÓN: El calentador requieres una externa regulador a kit is not permitted.
para reducir la presión del tanque de gas a un máximo de 14"
INSTALL SUPPLIED CAP IN FITTING CAUTION: Two gas line installations at Procom Heating, Inc. U.S. Patent Information
W.C. Nunca conecte este producto directamente al tanque de This product may be covered by one or more of the following
NOT BEING USED. the same time are prohibited. suministro. United States patents:
INSTALAR TAPA SUMINISTRADA MONTAJE NO SE UTILIZA. 8,915,239 8,851,065 8,764,436 8,757,202 8,757,139 8,752,541
ADVERTENCIA: Asegúrese de que la línea FOR NATURAL GAS SUPPLY
8,568,136 8,545,216 8,517,718 8,516,878 8,506,290 8,465,277
Gas Inlet / Gas esté no utilizado se conecta por primera vez PARA LA FUENTE DE GAS DEL NATURAL
NOTICE: An additional gas regulator will be necessary if the
8,317,511 8,297,968 8,281,781 8,241,034 8,235,708 8,152,515
8,011,920 7,967,006 7,967,007 7,654,820 7,730,765 7,677,236
INLET GAS PRESSURE MAX 1/2 PSIG (3.5 KPa) antes de conectar la línea de suministro local natural gas pressure exceeds the heater's rated maximum 7,607,426 7,434,447
de gas correcta. inlet pressure. If in doubt, contact the local gas utility. If natural Other patents pending.
gas inlet pressure exceeds 10" W.C., the safety pressure switch
ADVERTENCIA: No utilice el gas natural y will activate. See owners manual for proper procedure to bypass TOLL-FREE Customer Care Number: 1-866-573-0674
el gas propano juntos. the pressure switch. Numero de Atención al Cliente GRATUITO: 1-866-573-0674
PRECAUCIÓN: Dos instalaciones de AVISO: Un regulador de gas adicional será necesario si la
Visit our website for more information [Link]
Visite nuestra página web para más informacion [Link]
líneas de gas al mismo tiempo están presión del gas natural local excede de entrada nominal máxima
del calentador presión. En caso de duda, póngase en contacto
prohibidos. con la compañía de gas local. Si la presión de entrada de gas
natural supera los 10" WC, el interruptor de presión de
200110-01B seguridad se activará. Consulte el manual del propietario para el
03/15
procedimiento adecuado de derivación el interruptor de presión.

Gas Connection
Figure 7 - Back of Stove

10 [Link] 200198-01D
 INSTALLATION
FOR NATURAL GAS (NG)
INSTALLATION: YELLOW
Use only the metal cap. DO NOT
1. Remove the metal cap installed over the
use an off the shelf 3/8" NPT pipe
NG regulator inlet. cap. This will damage the plung-
ers located inside the regulator.
DO NOT TRY TO REMOVE THE
PLUNGERS FROM INSIDE THE
REGULATOR. THE PLUNGER
Metal Cap WILL BE PUSHED BACK AS THE
2. Install metal cap over propane regulator FITTING IS INSTALLED. REMOV-
inlet. This will keep debris out of regulator. ING THE PLUNGERS WILL VOID
THE WARRANTY.
Make sure the type of gas being
used is correct. Check to make
sure the connection fitting is in
DO NOT REMOVE
Metal Cap the correct inlet on the regulator.
Yellow Natural Gas Plunger Refer to Connecting to Gas
Install Gas Fitting Here
Supply, page 12.
Use only the cap supplied If you are using natural gas
on the regulator. Do not use and the pilot will not light, see
an off the shelf pipe plug. Troubleshooting, page 22.
This can damage the plunger.
The supplied regulator cap is
designed so it will not engage
the unused gas type.
3. Apply thread sealant to the threads on
the connection fitting. While pushing in,
rotate the fitting clockwise until the threads
engage the regulator. After the fitting has
been hand tightened into the regulator
use a wrench to complete tightening of the
fitting. Install additional fitting to connect
to the house supply.

200198-01D [Link] 11
 INSTALLATION
CONNECTING TO GAS SUPPLY

WARNING: A qualified ser- CAUTION: For natural gas,

vice technician must connect check your gas line pressure
heater to gas supply. Follow all before connecting heater to gas
local codes. line. Gas line pressure must be
no greater than 9.5" of w.c. If gas
WARNING: This appliance line pressure is higher, heater
requires a 3/8" NPT (National regulator damage could occur.
Pipe Thread) inlet connection to
the pressure regulator. CAUTION: Avoid damage to
regulator. Hold gas regulator
WARNING: For natural gas, with wrench when connecting
Never connect heater to private into gas piping and/or fittings.
(non-utility) gas wells. This gas
is commonly known as wellhead CAUTION: Use pipe joint
gas. sealant that is resistant to gas
(Propane or Natural Gas).
CAUTION: For propane gas,
never connect heater directly Before installing heater, make sure you have
the items listed below:
to the gas supply. This heater
• external regulator for propane unit only
requires an external regulator (supplied by installer)
(not supplied). Install the external • piping (check local codes)
regulator between the heater and • sealant (resistant to natural gas and
propane gas supply. Gas supplier propane gas)
provides external regulator • equipment shutoff valve*
for natural gas. The installer • test gauge connection*
provides the external regulator • sediment trap
for propane gas. • tee joint
• pipe wrench
WARNING: Do not over- • flexible gas hose (check local codes)
tighten gas connections. • 3/8" NPT brass fitting
* A CSA design-certified equipment shutoff
CAUTION: Use only new, valve with 1/8" NPT tap is an acceptable al-
black iron or steel pipe. Inter- ternative to test gauge connection. Purchase
nally tinned copper tubing may the optional CSA design certified equipment
be used in certain areas. Check shutoff valve from your dealer.
your local codes. Use pipe of Typical Inlet Pipe Diameters
Use 1/2" black iron pipe or greater. Installa-
1/2" diameter or greater to allow
tion must include an equipment shutoff valve,
proper gas volume to heater. If union, and plugged 1/8" NPT tap. Locate NPT
pipe is too small, undue loss of tap within reach for test gauge hook up. NPT
pressure will occur. tap must be upstream from heater (see Figure
10, page 13).
IMPORTANT: Install an equipment shutoff
valve in an accessible location. The equip-
ment shutoff valve is for turning on or shutting
off the gas to the appliance.
12 [Link] 200198-01D
 INSTALLATION
Apply pipe joint sealant lightly to male threads.
This will prevent excess sealant from going WARNING: Test all gas piping
into pipe. Excess sealant in pipe could result and connections for leaks after
in clogged heater valves. installing or servicing. Correct
For propane installations, the installer must all leaks at once (see page 14).
supply an external regulator. The external
regulator will reduce incoming gas pressure.
You must reduce incoming gas pressure
to between 11" and 14" of w.c. If you do
not reduce incoming gas pressure, heater
regulator damage could occur. Install external
regulator with the vent pointing down as
shown in Figure 11. Pointing the vent down
protects it from freezing rain or sleet.
For both gas types, install sediment trap in
supply line as shown in Figure 10. Place
sediment trap where it is within reach for
cleaning. Place sediment trap where trapped
matter is not likely to freeze. A sediment trap Gas Inlet Regulator
traps moisture and contaminants. This keeps Connection
them from going into heater controls. If sedi-
ment trap is not installed or is installed wrong, Figure 9 - Gas Regulator Location and
heater may not run properly. Gas Line Access Into Stove Cabinet

3/8" NPT
Ground Pipe Nipple
Joint Union
External
Equipment
Regulator with
Tee Joint Shutoff Valve Propane
Vent Pointing
Natural Gas Supply Tank Down
Reducer From Gas Meter
Test Gauge Bushing to (5" W.C.** to
Connection* 1/8" NPT 9.5" W.C.
Pressure)
1/8" NPT
Plug Tap Propane
From External
Tee Joint Regulator
(11" W.C.**
Sediment Pipe Nipple to 14" W.C.
Trap 3" Minimum Pressure)
Gap

Figure 10 - Gas Connection Figure 11 - External Regulator

* Purchase the optional CSA design-certified equipment with Vent Pointing Down
shutoff valve from your dealer.

200198-01D [Link] 13
 INSTALLATION
CHECKING GAS CONNECTIONS

WARNING: Test all gas piping WARNING: Never use an open

and connections for leaks after flame to check for a leak. Apply
installing or servicing. Correct a noncorrosive leak detection
all leaks at once. fluid to all joints. If bubbles form,
there is a leak. Correct all leaks
at once.
PRESSURE TESTING GAS SUPPLY PIPING SYSTEM
Test Pressures In Excess Of 1/2 PSIG (3.5 kPa)
1. Disconnect heater with its appliance main located on or near gas meter for natural
gas valve (control valve) and equipment gas or using compressed air.
shutoff valve from gas supply piping sys- 4. Check all joints of gas supply piping sys-
tem. Pressures in excess of 1/2 PSIG will tem. Apply noncorrosive leak detection
damage heater regulator. fluid to all joints. If bubbles form, there
2. Cap off open end of gas pipe where equip- may be a leak.
ment shutoff valve was connected. 5. Correct all leaks at once.
3. Pressurize supply piping system by either 6. Reconnect heater and equipment shutoff
opening propane supply tank valve for valve to gas supply. Check reconnected
propane gas or opening main gas valve fittings for leaks.
Test Pressures Equal To or Less Than 1/2 PSIG (3.5 kPa)
1. Close equipment shutoff valve (see Fig- Equipment
ure 12). Propane Shutoff Valve
2. Pressurize supply piping system by either Supply Tank
opening propane supply tank valve for
propane gas or opening main gas valve
located on or near gas meter for natural
gas or using compressed air.
3. Check all joints from gas meter to
equipment shutoff valve for natural gas
or propane supply to equipment shutoff
valve for propane (see Figure 13 or 14). Control Valve
Apply a noncorrosive leak detection fluid Location
External Regulator
to all joints. Bubbles forming show a leak.
4. Correct all leaks at once. Figure 13 - Checking Gas Joints for
Propane Gas
Open
Equipment External
Shutoff Valve Regulator
Supplied Gas
by Gas Meter
Supplier
Closed
Figure 12 - Equipment Shutoff Valve

Control Valve
Location
Equipment Shutoff Valve
Figure 14 - Checking Gas Joints for
Natural Gas
14 [Link] 200198-01D
 INSTALLATION
PRESSURE TESTING HEATER GAS CONNECTIONS
1. Open equipment shutoff valve (see Figure 14, page 14). Apply a noncorrosive leak
12, page 14). detection fluid to all joints. Bubbles form-
2. Open main gas valve located on or near ing show a leak.
gas meter for natural gas or open propane 5. Correct all leaks at once.
supply tank valve. 6. Light heater (see Lighting Instructions on
3. Make sure control knob of heater is in the page 17). Check all other internal joints
OFF position. for leaks.
4. Check all joints from equipment shutoff 7. Turn off heater (see To Turn Off Gas Ap-
valve to control valve (see Figure 13 or pliance, page 18).

BATTERY INSTRUCTIONS
Unscrew ignitor cap and install a AAA battery
CAUTION: Do not dispose of with the + pointing out. Replace cap.
batteries in fire, batteries may
explode or leak.
• Battery is included.
• Remove battery when depleted. AAA
• Only install or replace with a AAA battery. Battery
Positive
• Be sure to observe proper polarity (+/-) UP
when installing or replacing the battery.
Damage due to improper battery installation
may void the warranty on the product.
• For long periods of non-operation, remove
battery from all components for safety.

Figure 15 - Installing Battery in Ignitor

200198-01D [Link] 15
 INSTALLATION
INSTALLING LOGS
Use only logs supplied with heater. Each
WARNING: Failure to posi- log is marked with a number. This number
tion the parts in accordance will help you to identify the logs when
with these diagrams or failure installing. Do not place any decorative
to use only parts specifically cinders on logs or burner.
approved with this heater may 1. Remove the packing material from the
logs. The log number is marked on the
result in property damage or back of each log.
personal injury. Refer to Figure 16 for log placement.
2. Place pins on log #1 into two slots in the
CAUTION: After installation, rear bracket.
and periodically thereafter, 3. Place pin on log #2 into slot on left side of
check to ensure that no flame the middle bracket.
comes in contact with any log. 4. Place pin on log #3 into slot on right side
With the heater set to high, check of the middle bracket.
5. Install hole in log #4 onto pin on the left side
to see if flames contact any log. If
of log #1, with one end resting on log #2.
so, reposition logs according to 7. Install hole in log #5 onto pin on the right
the log installation instructions side of log #1, with one end resting on
in this manual. Flames contact- log #3.
ing logs will create soot. IMPORTANT: Make sure logs do not cover
any burner ports. It is very important to install
It is very important to install the logs ex- the logs exactly as instructed. Do not modify
actly as instructed. Do not modify logs. logs. Use only logs supplied with heater.

Rear Bracket Log #1

Middle Bracket

Log #4 Log #5

Log #2 Log #3

Figure 16 - Log Installation

16 [Link] 200198-01D
 OPERATION
FOR YOUR SAFETY READ BEFORE LIGHTING
not use any phone in your building.
WARNING: If you do not fol- • Immediately call your gas supplier
low these instructions exactly, a from a neighbor’s phone. Follow the
fire or ­explosion may result caus- gas supplier’s instructions.
ing property damage, personal • If you cannot reach your gas supplier,
call the fire department.
injury or loss of life. C. Use only your hand to push in or turn
A. This appliance has a pilot which must the gas control knob. Never use tools.
be lighted by hand. When lighting the If the knob will not push in or turn
pilot, follow these instructions exactly. by hand, don’t try to repair it, call a
B. BEFORE LIGHTING smell all around qualified service technician. Force or
the appliance area for gas. Be sure to attempted repair may result in a fire or
smell next to the floor because some explosion.
gas is heavier than air and will settle D. Do not use this appliance if any part
on the floor. has been under water. Immediately call
a qualified service technician to inspect
WHAT TO DO IF YOU SMELL GAS
the appliance and to replace any part of
• Do not try to light any appliance.
the control system and any gas control
• Do not touch any electric switch; do
which has been under water.

LIGHTING INSTRUCTIONS
control knob should be pressed for about
WARNING: You must oper- thirty (30) seconds. This will allow air to
ate this heater with the screen bleed from the gas system. If pilot does not
in place. Make sure screen is stay lit, refer to Troubleshooting, pages 22
though 25. Also contact a qualified service
installed before running heater.
technician or gas supplier for repairs. Until
repairs are made, light pilot with match.
NOTICE: During initial operation of
• If control knob does not pop up when
new heater, burning logs will give released, contact a qualified service
off a paper-burning smell. Orange technician or gas supplier for repairs.
flame will also be present. Open 6. With control knob pressed in, push
damper or window to vent smell. down and release ignitor button. This
This will only last a few hours. will light pilot. The pilot is attached to
the rear of the burner. If needed, keep
1. STOP! Read the safety information above. pressing ignitor button until pilot lights.
2. Make sure equipment shutoff valve is fully
open.
3. Turn control knob clockwise to the
OFF position.
4. Wait five (5) minutes to clear out any gas.
Then smell for gas around heater and near
the floor. If you smell gas, STOP! Follow
"B" in the safety information above. If you
do not smell gas, go to the next step.
5. Turn control knob counterclockwise
to the PILOT position. Press in control
Ignitor Button Control Knob
knob for five (5) seconds.
Note: The first time that the heater is oper- Figure 17 - Ignitor Button and Control
ated after connecting the gas supply, the Knob Locations

200198-01D [Link] 17
 OPERATION
Note: If pilot does not stay lit, refer to
Troubleshooting, page 22. Also contact a CAUTION: Do not try to ad-
qualified service technician or gas supplier just heating levels by using the
for repairs. Until repairs are made, light equipment shutoff valve.
pilot with match. To light pilot with match,
see Manual Lighting Procedure.
WARNING: If input gas
7. Keep control knob pressed in for 30 sec-
onds after lighting pilot. After 30 seconds,
type is NG, make sure NG pilot
release control knob. burner ignites. If input gas type
Note: If pilot goes out, repeat steps 3 is LP, make sure LP pilot burner
through 7. This heater has a safety inter- ignites.
lock system. Wait one (1) minute before
Natural Gas Ignitor Thermocouple
lighting pilot again.
Burner Electrode
8. Turn control knob counterclockwise
Propane
to the desired heating level. The main Gas Burner
burner should light. Set control knob to
any heat level between HI (5) and LO (1).
Note: Please wait one minute after shut-
ting off fireplace to allow the control valve Pilot Air
to reset before starting again. Inlet Hole

Pilot Air Inlet Hole

Figure 18 - Pilot

THERMOSTAT CONTROL OPERATION

The thermostatic control used on this model differs from standard thermostats. You set standard
thermostats to a specific temperature such as 72 degrees. The thermostat used on this heater
senses the room temperature. At times the room may exceed the set temperature. If so, the
burner will shut off. The burner will cycle back on when room temperature drops below the set
temperature. The control knob can be set to any comfort level between Low (1) and HIGH (5).

TO TURN OFF GAS TO APPLIANCE

Shutting Off Heater Shutting Off Burner Only
Turn control knob clockwise to the (pilot stays lit)
OFF position. Turn control knob clockwise to the
PILOT position.

MANUAL LIGHTING PROCEDURE

1. Remove 2 screws securing screen to 4. Keep control knob pressed in for 30 sec-
stove. Carefully lift and pull screen forward onds after lighting pilot. After 30 seconds,
to remove. release control knob.
2. Follow steps 1 through 5 under Lighting 5. Make sure the heater screen is in place
Instructions, page 17. before operating heater.
3. With control knob in PILOT position, strike
match, and hold near pilot. Press in control
knob; pilot should light.

18 [Link] 200198-01D
 INSPECTING BURNERS
IMPORTANT: Owner’s should check pilot flame pattern and burner flame pattern often.
Incorrect flame patterns indicate the need for cleaning (see Care and Maintenance,
page 20 or service.

WARNING: Only a qualified service person should service and

repair heater. This includes maintenance requiring replacement or
alteration of components.
PILOT FLAME PATTERN
Figure 19 shows a correct pilot flame pattern.
Figure 20 shows an incorrect pilot flame pat- Natural Gas
Shown
tern. The incorrect pilot flame is not touching
the thermocouple. This will cause the ther- NG
3-3.5" WC
LP
8-11" WC

mocouple to cool, which shuts the heater off.

If pilot flame pattern is incorrect, as shown
in Figure 20
• turn heater off (see To Turn Off Gas to Ap- Figure 19 - Correct Pilot Flame Pattern
pliance, page 18) (Natural Gas shown)
• see Troubleshooting pages 22 through 25.

WARNING: If yellow tipping Natural Gas

occurs, your heater could produce Shown

increased levels of carbon mon- NG

3-3.5" WC
LP
8-11" WC

oxide. If the burner flame pattern

shows yellow tipping, follow in-
structions at bottom of this page.
Figure 20 - Incorrect Pilot Flame Pattern
Approx. 3"-6" Above Top of Logs
Notice: Do not mistake orange flames with (Natural Gas shown)
yellow tipping. Dirt or other fine particles enter
the heater and burn causing brief patches of
orange flame.
BURNER FLAME PATTERN
Figure 21 shows a correct burner flame pattern. Figure 22 shows an incorrect burner flame
pattern. If burner flame pattern is incorrect as shown in Figure 22:
• turn heater off (see To Turn Off Gas to Appliance, page 18).
• see Troubleshooting pages 22 through 25.
More Than 8" Above Top of Logs
Approx. 3"-6" Above Top of Logs

Figure 21 - Correct Burner Flame Pattern Figure 22 - Incorrect Burner Flame

Pattern
More Than 8" Above Top ofBURNER
Logs PRIMARY AIR HOLES
Air is drawn into the burner through the holes in the fitting at the entrance to the burner. These
holes may become blocked with dust or lint. Periodically inspect these holes for any blockage
and clean as necessary. Blocked air holes will create soot.
200198-01D [Link] 19
 CARE AND MAINTENANCE

WARNING: Turn off heater and let cool before servicing.

CAUTION: You must keep control areas, burner, and circulating

air passageways of heater clean. Inspect these areas of heater before
each use. Have heater inspected yearly by a qualified service techni-
cian. Heater may need more frequent cleaning due to excessive lint
from carpeting, bedding material, pet hair, etc.

WARNING: Failure to keep the primary air opening(s) of the

burner(s) clean may result in sooting and property damage.
MAIN BURNER
Periodically inspect all burner flame holes with burner flame holes may become blocked by
the heater running. All slotted burner flame debris or rust, with no flame present. If so,
holes should be open with yellow flame pres- turn off the heater and let it cool, and remove
ent. All round burner flame holes should be blockage or replace burner. Blocked burner
open with a small blue flame present. Some flame holes will create soot.

BURNER INJECTOR HOLDER AND PILOT AIR INLET HOLE

We recommend that you clean the unit ev- 4. Check the injector holder located at the
ery 2,500 hours of operation or every three end of the burner tube again. Remove any
months. We also recommend that you keep large particles of dust, dirt, lint, or pet hair
the burner tube and pilot assembly clean with a soft cloth or vacuum cleaner nozzle.
and free of dust and dirt. To clean these 5. Blow air into the primary air holes on the
parts we recommend using compressed air injector holder.
no greater than 30 PSl. Your local computer 6. In case any large clumps of dust have now
store, hardware store, or home center may been pushed into the burner. Repeat steps
carry compressed air in a can. You can use 3 and 4.
a vacuum cleaner in the blow position. If us-
ing compressed air in a can, please follow Injector
the directions on the can. If you don’t follow
directions on the can, you could damage the
pilot assembly.
1. Shut off the unit, including the pilot. Allow
the unit to cool for at least thirty minutes.
2. Inspect burner, pilot and primary air inlet
Burner Tube
holes on injector for dust and dirt (see
Figure 23). Primary Air
3. Blow air through the ports/slots and holes Inlet Holes
in the burner. Also clean the pilot assembly. Figure 23 - Burner and Injector Holder

20 [Link] 200198-01D
 CARE AND MAINTENANCE
ODS/PILOT
Use a vacuum cleaner, pressurized air, or a Natural Gas Ignitor Thermocouple
small, soft bristled brush to clean. Burner Electrode
A yellow tip on the pilot flame indicates dust Propane
and dirt in the pilot assembly. There is a small Gas Burner
pilot air inlet hole about 2" from where the
pilot flame comes out of the pilot assembly
(see Figure 24). With the unit off, lightly blow
air through the air inlet hole. You may blow Pilot Air
through a drinking straw if compressed air is Inlet Hole
not available.
Pilot Air Inlet Hole
Figure 24 - Pilot Inlet Air Hole

CABINET LOGS
Air Passageways • If you remove logs for cleaning, refer to
Use a vacuum cleaner or pressurized air to Installing Logs, page 16, to properly replace
clean. logs.
Exterior • Replace log(s) if broken or chipped (dime-
• Use a soft cloth dampened with a mild soap size or larger).
and water mixture.
• Wipe the cabinet to remove dust.

200198-01D [Link] 21
 TROUBLESHOOTING

WARNING: If you smell gas:

• Shut off gas supply.
• Do not try to light any appliance.
• Do not touch any electrical switch; do not use any phone in your
building.
• Immediately call your gas supplier from a neighbor’s phone. Fol-
low the gas supplier’s instructions.
• If you cannot reach your gas supplier, call the fire department.

WARNING: Only a qualified service technician should service and

repair heater. Make sure that power is turned off before proceeding.
Turn off and let cool before servicing.

CAUTION: Never use a wire, needle, or similar object to clean

ODS/pilot. This can damage ODS/ pilot unit.
IMPORTANT: Operating heater where impurities in air exist may create odors. Cleaning sup-
plies, paint, paint remover, cigarette smoke, cements and glues, new carpet or textiles, etc.,
create fumes. These fumes may mix with combustion air and create odors.
Note: All troubleshooting items are listed in order of operation.

Problem Possible Cause Corrective Action

Using natural gas and Inlet pressure exceeds Bypass pressure switch. See
pilot will not light. 9.5" WC. instructions below.

Pressure Switch The entire gas delivery piping including con-

When using natural gas (NG), there is a nections inside the heater should be leak
pressure switch that acts to turn off the gas tested by the qualified installer. After leak
flow to the pilot if the inlet pressure exceeds testing the qualified installer should light the
9.5" WC. This is to prevent the operation of appliance. Refer to the correct flame pattern
the unit on the wrong gas (propane). If your as illustrated on page 18. All flame patterns
natural gas supply exceeds 9.5" WC the should be safely inside the product. If for any
unit will not operate. Either contact your gas reason they are not, stop use of the appliance
supplier to check and adjust the inlet pressure and call for repairs.
or a qualified service technician can bypass
the pressure switch.
Before attempting to bypass the pressure
switch, make sure the type of gas being used
is correct. Check to make sure the connection NG
fitting is in the correct inlet on the regulator.
Refer to Connecting to Gas Supply, page 12.
Only a qualified installer should bypass the
pressure switch. To bypass the pressure
switch locate the set screw on the regulator.
Use a small flat bladed screw driver to turn the
set screw counterclockwise 2 turns. This will
bypass the pressure switch function. Pressure Switch Set Screw
Figure 24 - Gas Regulator Pressure
Switch
22 [Link] 200198-01D
 TROUBLESHOOTING

Problem Possible Cause Corrective Action

When ignitor button is 1. Low battery. 1. Replace battery.
pressed in, there is no 2. Ignitor electrode is not con- 2. Reattach ignitor cable
spark at ODS/pilot nected to ignitor cable.
3. Ignitor cable is pinched or 3. Free ignitor cable if pinched
wet. by any metal or tubing. Keep
ignitor cable dry.
4. Ignitor electrode is posi- 4. Replace electrode.
tioned wrong. Ignitor elec-
trode is broken.
5 Broken ignitor cable. 5. Replace ignitor cable.
6. Bad piezo ignitor. 6. Replace piezo ignitor.
When ignitor button is 1. Gas supply is turned off or 1. Turn on gas supply or open
pressed in there is a equipment shutoff valve is equipment shutoff valve.
spark at ODS/pilot but closed.
no ignition. 2. Control knob not in PILOT 2. Turn control knob to PILOT
position. position.
3. C o n t r o l k n o b n o t f u l l y 3. Fully press in control knob
pressed in while pressing while pressing ignitor button.
ignitor button.
4. Air in gas lines (new instal- 4. Continue holding down con-
lation or recent gas interrup- trol knob. Repeat igniting op-
tion). eration until air is removed.
5. ODS / pilot is clogged. 5. Clean ODS/pilot (see Care
and Maintenance, page 20) or
replace ODS/pilot assembly.
6. Incorrect inlet gas pressure 6. Check inlet gas pressure or
or inlet regulator is damaged. replace inlet gas regulator.
7. Depleted gas supply (pro- 7. Contact local propane gas
pane). company.
ODS/pilot lights but flame 1. Control knob is not fully 1. Press in control knob fully.
goes out when control pressed in.
knob is released. 2. Control knob is not pressed 2. After ODS/pilot lights, keep
in long enough. control knob pressed in 30
seconds.
3. Equipment shutoff valve is 3. Fully open equipment shutoff
not fully open. valve.
4. Thermocouple connection is 4. Hand tighten until snug, and
loose at control valve. then tighten 1/4 turn more.
5. Pilot flame not touching 5. A) Contact local natural or
thermocouple, which allows propane gas company
thermocouple to cool, caus-
ing pilot flame to go out. This B) Clean ODS/pilot (see
problem could be caused by Care and Maintenance,
one or both of the following: page 20) or replace ODS/
A) Low gas pressure pilot assembly
B) Dirty or partially clogged
ODS/pilot
6. Thermocouple damaged. 6. Replace thermocouple.
7. Control valve damaged. 7. Replace control valve.

200198-01D [Link] 23
 TROUBLESHOOTING

Problem Possible Cause Corrective Action

Burner(s) does not light 1. Burner orifice is clogged. 1. Clean burner orifice (see
after ODS/pilot is lit Care and Maintenance,
page 20).
2. Inlet gas pressure is too low. 2. Contact local gas supplier.
3. Burner orifice diameter is too 3. Replace gas train.
small.
Delayed ignition of 1. Manifold pressure is too low. 1. Contact local gas supplier.
burner(s). 2. Burner orifice is clogged. 2. Clean burner (see Care and
Maintenance, page 20).
Burner backfiring during 1. Burner orifice is clogged or 1. Clean burner orifice (see
combustion damaged. Care and Maintenance,
page 20).
2. Burner is damaged. 2. Contact dealer or customer
service.
3. Gas regulator is damaged. 3. Replace gas train.
High yellow flame during 1. Not enough air. 1. Check burner for dirt and
burner combustion debris. If found, clean burner
(see Care and Maintenance,
page 20).
2. Inlet gas pressure is too low. 2. Contact local gas supplier.
3. Gas regulator is damaged. 3. Replace gas train.
Slight smoke or odor 1. Residues from manufactur- 1. Problem will stop after a few
during initial operation. ing process. hours of operation.
Gas odor during com- 1. Foreign matter between 1. Take apart gas tubing and
bustion. control valve and burner. remove foreign matter.
2. Gas leak. (See Warning 2. Locate and correct all leaks
Statement at top of page 22). (see Checking Gas Connec-
tions, page 14).
Heater produces un- 1. Heater is burning vapors from 1. Ventilate room. Stop using
wanted odors. paint, hair spray, glues, etc. See odor causing products while
IMPORTANT statement, page 22. heater is running.
2. Gas leak. See Warning State- 2. Locate and correct all leaks
ment at the top of page 22. (see Checking Gas Connec-
tions, page 14).
3 Low fuel supply. 3. Refill supply tank (propane
models).
Heater produces a whis- 1. Turning control knob to high 1. Turn control knob to low
tling noise when burner position when burner is cold. position and let warm up for
is lit. a minute.
2. Air in gas line. 2. Operate burner until air is
removed from line. Have gas
line checked by local gas
supplier.
3. Air passageways on heater 3 Observe minimum installa-
are blocked. tion clearances (Figure 6,
page 9)
4. Dirty or partially clogged 4 Clean burner (see Care and
burner orifice. Maintenance, page 20).

24 [Link] 200198-01D
 TROUBLESHOOTING

Problem Possible Cause Corrective Action

Heater produces a click- 1. Metal is expanding while 1. This is common with most
ing/ticking noise just after heating or contracting while heaters. If noise is exces-
burner is lit or shut off. cooling. sive, contact qualified ser-
vice technician.
White powder residue 1. When heated, the vapors 1. Turn heater off when using
forming within burner from furniture polish, wax, furniture polish, wax, carpet
box or on adjacent walls carpet cleaners, etc., turn cleaner or similar products.
or furniture. into white powder residue.
Heater shuts off in use 1. Not enough fresh air is avail- 1. Open window and/or door for
(ODS operates). able. ventilation.
2. Low line pressure. 2. Contact local gas supplier.
3. O D S / p i l o t i s p a r t i a l l y 3. Clean ODS/pilot (see Care
clogged. and Maintenance, page 20).
Gas odor exists even 1. Gas leak. See Warning 1. Locate and correct all leaks
when control knob is in Statement at top of page 22. (see Checking Gas Connec-
OFF position. tions, page 14).
2. Control valve is defective. 2. Replace control valve.
Moisture/condensation 1. Not enough combustion/ 1. Refer to Air for Combus-
noticed on windows. ventilation air. tion and Ventilation require-
ments, page 7.

ACCESSORIES
Purchase these heater accessories from your local dealer. If they can not supply these
accessories, contact ProCom Heating, Inc. at 1-866-573-0674 for information.

EQUIPMENT SHUTOFF VALVE

For all models. Equipment shutoff
valve with 1/2" NPT tap.

SERVICE HINTS
When Gas Pressure Is Too Low
• pilot will not stay lit
• burners will have delayed ignition
• fireplace will not produce specified heat
• propane gas supply might be low (propane units only)
You may feel your gas pressure is too low. If so, contact your local gas supplier.

TECHNICAL SERVICE
You may have further questions about installation, operation, or troubleshooting. If so, contact
ProCom Heating, Inc. at 1-866-573-0674.
When calling, please have your model and serial numbers of your heater ready.

200198-01D [Link] 25
 PARTS
MODEL QNSD250T
1

5
9

7
26 [Link] 200198-01D
 PARTS
MODEL QNSD250T
This list contains replaceable parts for your heater. When ordering replacement parts, follow
the instructions listed under Replacement Parts of this manual.

Item Part # Description Qty

1 BL016-07-02 Blower Mount Panel 1
2 SL005-01A Blower Bracket 2
3 QDB29100B Screen 1
4 161139-06 ODS Pilot 1
5 QB1300 Gas Train Assembly 1
6 161338-01 Battery Ignitor 1
7 QB46000C-R Leg 1 1
8 QB46000C-L Leg 2 1
9 FB28D500-B Log Set 1
Parts Available - Not Shown
QD250T001 Hardware Package 1
160960-01 Metal Regulator Cap 1

REPLACEMENT PARTS
Note: Use only original replacement parts. This will protect your warranty coverage for parts
replaced under warranty.
PARTS UNDER WARRANTY • Purchase date
Contact authorized dealers of this product. • Usually, we will ask you to return the defec-
If they can’t supply original replacement tive part to the factory
parts, call Customer Service toll free at PARTS NOT UNDER WARRANTY
1-866-573-0674 for referral information. Contact authorized dealers of this product.
When calling Customer Service or your dealer, If they can’t supply original replacement
have ready: part(s) call Customer Service toll free at
• Your name 1-866-573-0674 for referral information.
• Your address When calling Customer Service have ready:
• Model and serial number of your heater • Model number of your heater
• How heater was malfunctioning • The replacement part number
• Type of gas used (Propane or Natural gas)

200198-01D [Link] 27
 WARRANTY
KEEP THIS WARRANTY
Model ________________________________
Serial No. _____________________________
Date Purchased ________________________
Keep receipt for warranty verification.
REGISTER YOUR PRODUCT AT [Link]
IMPORTANT: We urge you to register your product within 10 days of date of installation, complete
with entire serial number which can be found on the rating plate. Please fill out the warranty infor-
mation above for your personal records. Retain this manual for future reference.
Always specify model and serial numbers when communicating with customer service.
We reserve the right to amend these specifications at any time without notice. The only warranty applicable
is our standard written warranty. We make no other warranty, expressed or implied.
NEW PRODUCTS
Standard Warranty: ProCom Heating, Inc. warrants this product to be free from defects in materials and
components for ONE (1) year from the date of first purchase, provided that the product has been properly
installed by a qualified installer in accordance with all local codes and instructions furnished with the unit,
operated and maintained in accordance with all applicable instructions. To make a claim under this warranty,
the Bill of Sale or canceled check must be presented.
FACTORY RECONDITIONED PRODUCTS
Limited Warranty: ProCom Heating, Inc. warrants factory reconditioned products and any parts thereof to
be free from defects in material and workmanship for a period 30 days from the date of first purchase from an
authorized dealer provided the product has been installed, maintained and operated in accordance with ProCom
Heating, Inc.’s warnings and Instructions. No return will be authorized. Parts will be provided to repair the product.
RESPONSIBILITY OF OWNER
This warranty is extended only to the original retail purchaser. This warranty covers the cost of part(s)
required to restore this heater to proper operating condition. Warranty part(s) MUST be obtained through
ProCom Heating, Inc. who will provide original factory replacement parts. Failure to use original factory
replacement parts voids this warranty.
IMPORTANT: The heater MUST be installed by a qualified installer in accordance with all local codes
and instructions furnished with the unit or the warranty is voided.
WHAT IS NOT COVERED
This warranty does not apply to parts that are not in original condition because of normal wear and tear or
parts that fail or become damaged as a result of misuse, accidents, lack of proper maintenance or defects
caused by improper installation. Travel, diagnostic cost, labor, transportation and any and all such other
costs related to repairing a defective heater will be the responsibility of the owner.
TO THE FULL EXTENT ALLOWED BY THE LAW OF THE JURISDICTION THAT GOVERNS THE SALE
OF THE PRODUCT, THIS EXPRESS WARRANTY EXCLUDES ANY AND ALL OTHER EXPRESSED
WARRANTIES AND LIMITS THE DURATION OF ANY AND ALL IMPLIED WARRANTIES. INCLUDING
WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE TO ONE (1)
YEARS ON ALL COMPONENTS FROM THE DATE OF FIRST PURCHASE. PROCOM HEATING, INC.'S
LIABILITY IS HEREBY LIMITED TO THE PURCHASE PRICE OF THE PRODUCT AND PROCOM HEAT-
ING, INC. SHALL NOT BE LIABLE FOR ANY OTHER DAMAGES WHATSOEVER INCLUDING INDIRECT,
INCIDENTAL OR CONSEQUENTIAL DAMAGES.
Some states do not allow a limitation on how long an implied warranty lasts or an exclusion or limitation of
accidental or consequential damages, the above limitation on implied warranties, or exclusion or limitation
on damages may not apply to you.
This warranty gives you specific legal right, and you may also have other rights that vary from state to state.

ProCom Heating, Inc.

Bowling Green, KY 42101 200198-01
[Link] Rev. D
1-866-573-0674 03/19