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Understanding Cloud & Salesforce Basics

Cloud refers to a network of remote servers accessible via the internet for data storage and application usage, offering benefits such as accessibility, scalability, cost-effectiveness, reliability, and efficiency. Common cloud services include cloud storage, cloud computing, SaaS, PaaS, and IaaS, with notable CRM options like Microsoft Dynamics 365, Zoho CRM, and HubSpot CRM. Salesforce provides various products such as Sales Cloud, Service Cloud, Marketing Cloud, and more, with pricing tiers ranging from Essentials to Unlimited.

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15 views2 pages

Understanding Cloud & Salesforce Basics

Cloud refers to a network of remote servers accessible via the internet for data storage and application usage, offering benefits such as accessibility, scalability, cost-effectiveness, reliability, and efficiency. Common cloud services include cloud storage, cloud computing, SaaS, PaaS, and IaaS, with notable CRM options like Microsoft Dynamics 365, Zoho CRM, and HubSpot CRM. Salesforce provides various products such as Sales Cloud, Service Cloud, Marketing Cloud, and more, with pricing tiers ranging from Essentials to Unlimited.

Uploaded by

Ravi Kumar
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as DOCX, PDF, TXT or read online on Scribd

What is cloud?

Cloud is essentially a network of remote servers connected to the internet.


Instead of storing data or running applications on your computer, you can access them from
these servers.
Key Benefits of Using the Cloud:

 Accessibility: Access your data and application from anywhere with an internet
connection.
 Scalability: Easily increase or decrease computing resources based on your needs.
 Cost-effective: Pay only for what we use, eliminating the need for expansive
hardware and software.
 Reliability: Data is often backed up and protected in multiple locations.
 Efficiency: Could providers handle maintenance and updates.

Common Cloud Services:

 Cloud Storage: Storing files online (e.g., Google Drive, Dropbox)


 Cloud Computing: Running applications on remote servers (e.g., Microsoft Office 365)
 Software as a Service (SaaS): Using software applications delivered over the internet (e.g.,
Salesforce, Zoom)
 Platform as a Service (PaaS): Developing and managing applications on a cloud platform
(e.g., Heroku)
 Infrastructure as a Service (IaaS): Accessing computing resources like servers and storage
(e.g., Amazon Web Services (AWS), Microsoft Azure)

Mention any 3 CRM apart from Salesforce?

 Microsoft Dynamics 365


 Zoho CRM
 HubSpot CRM

3 Companies Using Salesforce?


 Spotify
 Amazon Web Services (AWS)
 L'Oréal
Different products in salesforce?
 Sales Cloud: This is the foundation of Salesforce, focusing on sales management,
opportunity tracking, forecasting, and customer relationship management.
 Service Cloud: Designed for customer service teams, it offers tools for case
management, knowledge base, field service, and customer support
 Marketing Cloud: This platform handles marketing automation, email marketing,
social media management, and customer journey orchestration
Additional Products
 Commerce Cloud: For businesses focused on e-commerce, offering online store
management, order processing, and customer engagement tools.
 Analytics Cloud: Provides business intelligence and analytics capabilities to gain
insights from data.
 App Cloud: This platform allows developers to build custom applications on the
Salesforce platform.
 Financial Services Cloud: Specifically designed for financial institutions, offering tools
for wealth management, insurance, and lending
 Health Cloud: For the healthcare industry, providing patient engagement, care
coordination, and population health management tools.

Salesforce Pricing?
 Essentials: The most basic plan, typically for small businesses with limited needs.
 Professional: Offers more features for growing businesses.
 Enterprise: Provides advanced functionalities for mid-sized to large enterprises.
 Unlimited: The highest tier with all features and maximum customization.

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