A DEPARTMENT OF COMMERCE INITIATIVE
Virtual (Online) Capacity Building Programme:
Indian Institute of Corporate Affairs (IICA)
Government eMarketplace (GeM):
27th Apr’2021
Government e Marketplace – The Genesis
Portal for all Govt. Buyers including “Procurement of Goods and
Central/State ministries, Depts., Services by Ministries or
Bodies & PSUs. Launched on 9th Department will be
August 2016. mandatory for
https://www.gem.gov.in 1. 2. Goods or Services
One-stop available on GeM” The government is committed to
Rule 149 of GFR
online curbing corruption. One of the key
amended aspects of this objective is to minimize
procurement
Governments human transactional
portal interface.
4. 3.
1. Efficiency 1. e-Bidding
2. 2. Reverse
Transparency Auction
3. Inclusiveness 3. Direct •
GeM aims to enhance efficiency,
Procurement
transparency, inclusiveness in public To facilitate Government
procurement.
users achieve the best
value for their money.
2
GFR Amendment dated 2nd April 2019
GeM Role
GFR Rule
Mandates Ministries/Departments can procure themselves only such items that are not
147 available on GeM
149 The credentials of Suppliers on GeM will be certified by GeM SPV. The procuring authority will
certify reasonability of rates.
(i) Upto INR 25K through any supplier meeting the quality, specs and delivery period
(ii) Between INR 25K to INR 5 Lakh from L1 on GeM. Buyer may use bid/RA also.
(iii) Above INR 5 Lakh though bid/RA.(Except Automobiles where DP limit is INR 30 Lakh)
For items not available on GeM, Ministries may register suppliers/Service providers. Once
150
item/service available on GeM, suppliers to be on boarded on GeM.
155 LPC may be constituted only for those items which are not available on GeM
Clauses related to rate contract has been deleted.
GeM has established footprint across India
MoU with Financial Institutions/Banks:
Partnered with Industry Associations &
Other Institutes:
MoU signed States & UTs and
35 actively buying on GeM
Key Statistics….1 Products
Sellers & Service Providers
2,848,827
Total Number of Orders
1,750,582 6,545,411
Transaction
Buyers 51,91 111,325Cr Value
2
GeM
Transactions
*As on 26th Apr2021
Key Statistics….2 Service Offerings
Service Categories MSE Sellers & Service Providers
102,375
185 689,649
Product Categories
Order Value (MSE%)
16,295 55.98%
GeM
Transactions
*As on 26th Apr 2021
Key Advantages for Buyer
End to End System Provides transparency Provides options for Offers rich listing of
from Registration to and ease of buying search, compare, select products for individual
Payment and buy facility categories of
Goods/Services
Up-to-date user- Order Process Option to provide Bunching for Price Trend for
friendly dashboard for redesigned for ease multiple consignee products/services Products
buying, monitoring of use locations and quantity
supplies and after authentication
payments
Offering Multiple Procurement Options
if objective is
Intent of to go for BID
Buying - (ONLY BID) –
For amounts Bid there is no
Less than Direct need of
INR.25,000/- Purchase comparison
Intent of
Buying -
PAC Procurement of
specific
L1
For amount product as per
Bid/RA requirement is
Greater than
also possible
INR.25,000/-
and Less Procurement via
than INR.5 Bid/RA to get
Lakhs the best price
quote
Integrated Incident Management
Incident Management can be used by Buyers and Sellers to raise issues for any Pre-order placement and/or Post-order placement deviations
-Masking of details on IM has ensured faceless and completely transparent mechanism
-Deviation will cause Suspension or disabling of sellers:
Pre-order placement Incident management will deal with the
deviations in the Product Catalogue, Seller Registration, Seller
Authorization.
Post-order Placement Incident Management will deal with the
contract deviations by the Seller.
Details of Incident Management can be accessed at https://assets-bg.gem.gov.in/resources/pdf/Incident_Management_Policy_V12.pdf
GeM- Incident Management
GeM is a trust-based system where self declaration is the key. With system automation at every step, a good buyer behavior will
set and generate seller confidence on GeM for offering better prices and quality.
Escalate Action
Incident
Management
Process
Report Investigate Resolve
Incidents in
Dashboard
Display Seller IM (Incident Management) history on Buyer dashboard
Users can view incident history of a seller on the marketplace.
This information has been made available on the product listing and description page on the Marketplace.
GeM: New features
GeM: New features
Primary User Registrati on
-Buyer
Click on Sign Up and from
drop down menu select
‘Buyers’
After reading the pre-requisites click
here to review Terms & Conditions
Please read the Terms &
Conditions carefully
Click here to accept the Terms
& Conditions
Fill in your Aadhaar number and
mobile number linked with Aadhaar
Click here to receive an OTP to
verify Aadhaar
Enter OTP for verification and click
here to verify
The system fetches First Name and Last
Name from Aadhaar verification
Select your Organisation type from
the dropdown menu
Basis the selected Organization type,
Ministry/State will be listed automatically in the
dropdown list. Select the Ministry applicable
Select your Department from the
dropdown list
Select your organisation from the drop
down list
Fill in the Office/Zone name
Click here to request for a new organization
hierarchy, if you do not find your organization
hierarchy below
Fill in your E-mail ID
You must have a NIC registered e-mail
Verify your e-mail id with the OTP
If you do not have NIC registered email id, you can contact GeM
and apply for @gembuyer.in email id
After email verification is done, Create your User Id
and Password here.
It is advised that create your user id according to your
designation or department, because once created,
user id cannot be edited.
Click here to update your organisation details
Fill in your organisation’s address
Click here to proceed
Select the payment method
Click here to proceed
Click here to proceed
Fill in the details of the verifying
authority
Verifying authority will receive a mail with deactivation
link to reject the registration request, if required
Click here to proceed
Click here to proceed
Click here to check your profile
Fill in your organisation’s address
Click here to update
your mobile, if required.
Click on the ‘Organization hierarchy’ to view
your organization's hierarchy.
You can click here to change the
hierarchy
First Verify your Aadhaar details to
proceed with changing Organisation
hierarchy
After that Fill in the new details, review
Terms & Conditions and click on Submit
to apply the changes
Click here to change the Email Id
Click here to change password
In case If the primary user is going on a short leave or wants to delegate
the power for a short period of time, the user may select the option NOT
THE ‘mentioned username’.
Click here to view your Team
Click here to transfer your account to a new HoD
Check here to provide email id of new HoD
Enter Email id of new HoD
Click here to confirm Deactivation of account
Secondary User Creati on
-Buyer
Open gem.gov.in and click on Login
Enter your User ID and
captcha and click on ‘Submit’
Enter your password and click
on ‘Submit’ to continue
Automate request to create GeM Buyer Id for secondary users ..
• It is necessary for the HOD to have the profile updated with correct Organization name before
submitting the request to create GeM Buyer ID for secondary users
Automate request to create GeM Buyer Id for secondary users cont...
1. Dashboard – To return to the home page post login
2. Add Users - To add details of new secondary user
3. User List – To view all the previously raised requests
4. Organization Name – Organization associated with the secondary user. It is prefilled and non editable field
5. Submit – To create a request to generate GeM buyer ID after all fields in the form are correctly filled
6. Reset – To clear the data from the form
Automate request to create GeM Buyer Id for secondary users cont...
• The User List will have all the requests generated by HOD till date through this automated functionality.
• The list will also show the status of the Request created earlier – Approved / Rejected
• In case of the Rejected status, the reason of rejection will also be shown
Automate request to create GeM Buyer Id for secondary users cont...
• Once the Request is submitted from the front end, the record is created in the database. The same is shown in the Admin Panel to
authorized Admin users
• When the request is rejected or approved, the status is updated in the User List
Click on ‘Manage Divisions’ to add a user
Click here to proceed further
Fill in the information
Click on the checkbox if the address is
same as of the organisation
Enter the Division and click
on ‘Add’ to proceed
Click here to proceed
Click on ‘Manage Post’
to proceed
Enter the designation
Select the division from the
drop down list
Select the role to be
assigned
Click on ‘Add Post’ to continue
To activate the account, secondary user must
verify through the link shared on their mail
Click here to verify account creation
Click on ‘Ok’ to continue
Enter your Aadhaar number and your
mobile number linked to your Aadhaar
Click here to verify Aadhaar
Enter the OTP and click on Verify to continue
Click here to continue
On successful verification of
Aadhaar, system automatically
captures your name
The secondary user id is created by the
primary user. You would have to set up
the password
Click here to activate
account
You can follow the same
procedure for creating DDO/PAO
Direct Purchase
-Product
Open gem.gov.in and click on Login
Enter your User ID and captcha
and click on ‘Submit’ (Buyer
Credentials)
Click here to proceed
Click on ‘Market’ and from the dropdown menu, click on
‘Products’ to check out the list of products available
Or, type in the product you want to search
All the products relevant to your
search will be displayed here
Select and apply the required
filters from here
Click here to add your location and quantity
Fill in the details and click on
search to continue
Select and apply these filters, if required
Choose the specifications
as per your requirement
Note- Specifications marked with yellow are Golden Parameters which are those specifications which have maximum
impact on technical aspects. This may directly or indirectly impact the cost of the product.
Specifications marked with grey are non-golden parameters and do not have any impact on L1.
L1 product will be shown, basis the filters applied by you
Add the product to cart to
continue
Click on ‘Direct Purchase’ to continue
Click here to checkout
You can see the Product details- unit price, quantity and
total price
Click here to proceed
Click on Confirm to continue
Check the order summary here and
click on ‘Continue’ to proceed
Fill in your Financial Details and
upload the Financial Approval
Please read all the Terms & Conditions carefully
Click here to Save and proceed
Click here to verify
Enter the OTP and click on ‘Verify’ to
proceed
You can download the financial
details, sanction order and
contract order from here
L1 Purchase - Product
Open gem.gov.in and click on Login
From the dropdown menu,
click ‘My Account’ to proceed
further
Type in the product you want to search
Click on the Product Category you want to select
L1 category will be shown
Buyer can further choose product by applying filter
Click on the Intent of Buying
If you choose “Bid”, option you will be able to browse through all products
in the market without any restriction. Moreover, you can edit/add quantities
& consignees while creating bid. Hence you can start with single consignee
and single quantity.
Note : If the Buyer selects Bid/RA as intent of Buying, then they will be asked to select a value for all Golden
Parameters in the category
Choose “PAC” if you want to buy any specific OEM’s product
Note : PAC buying needs specific approval of competent authority and bid submissions will be only for the selected
make and model. Multiple make and model selection is not allowed at the same time.
Choose Consignees from the list ( registered by Primary User) to whom the item has to be
delivered with respective quantities. For bids you can edit/add quantities & consignees while
creating the bid. Hence you can start with single consignee.
Consignee can be select as per required product
Location
Fill in the delivery location and quantity to proceed with the order
Buyer can select the ‘Make in India’ filter
Click here for the MSE filter
Click here to apply the ‘Startup’ filter
Buyer can filter the sellers basis their ratings
Buyer can also filter the
sellers basis their turnover
Click here to choose product basis brand and model
Buyer can choose the specifications as
per his requirement
Note- Specifications marked with yellow are Golden Parameters which are
considered for determining L1 for market and allowed value criterion for Bid.
Specifications marked with grey are market search filters and do not have an
impact on L1 Bid Criterion
L1 Category will be shown, basis the filters applied by the buyer
Three different OEM products can be chosen
Buyer would need to add three different OEM products for
comparison
Click here to add products for
comparison
The products will be displayed based on costing lowest to highest
Buyer can check and compare all the specifications on the same page
Before proceeding further, Buyer will be asked the
intent of buying- Direct Purchase or Bid/RA
Fill in your Financial Details and
upload the Financial Approval
Please read the Terms & Conditions carefully
Click here to accept the Terms &
Conditions
Click on ‘Verify’ to receive OTP and
create the contract
Enter the OTP and click verify
The contract has been successfully generated
Bid Creation-Product
Open gem.gov.in and click on Login
Enter your User ID and
captcha and click on ‘Submit’
Enter your password and click
on ‘Submit’ to continue
Click on ‘Products’ to access the
market
Or you can type in the keywords to
search the product
Basis the product search the market
for Desktop computers is displayed
You can navigate through the
pages to check the products
available
Choose your intent of buying – Bid/RA
Click here to enter the consignee details and
quantity required
Enter the delivery location and quantity required
and click here to proceed
The market is now displayed basis the
delivery location and quantity you specified
You can apply filters for
your search
Click here to filter the products from sellers with
registered address in given locations. Up to 5 locations of
same type i.e. either states or districts can be used
You can further filter the sellers basis their
ratings, time for dispatch and annual turnover
Choose the product specifications as per your requirement
Specifications marked with yellow are Golden Parameters.
These parameters of a catalogue are those specifications which have maximum impact on
technical aspects. This may directly or indirectly impact the cost of the product.
Specifications marked with grey are Market Search Filters.
These do not impact the cost of the product.
The products are displayed with all the filters applied
Verify and select your parameters. Then click on
‘Proceed’
You can select Golden parameters as per Product Specifications.
Here, the buyer has chosen ‘Allow any value’ as Golden parameter
Buyer has to select a suitable offer price to be used as a reference price for the Bid
Click here to proceed
On selecting the item , all its specifications are fetched and displayed
Click on the item to select Consignee in Bid
You can see the consignee details,
quantity and delivery days
Click here to add staggered
delivery, if required
Here you can add quantity according to your
delivery requirement
Click here to add more rows
You can download and upload the list of consignees
Here is the sample of Consignee list
Click here to proceed
Once the consignee’s details are saved in Bid, you need to
enter Bid details
Select the Bid duration.
A minimum of 10 and maximum
of 45 days can be selected
Bid Offer Validity is the period during
which Seller’s Offer is valid from the Bid
End Date. The Buyer needs to award
the Order within the Bid Offer Validity
Period.
If buyer wishes to take this Bid to RA post Technical
Evaluation, they can opt for ‘Bid to RA’ by clicking on ‘Yes’.
Click on ‘Ok’ to proceed
If you have opted for inspection,
select the type of inspection
Select an agency from the
empanelled agencies for inspection
Select ‘no’ if you don’t want to opt for inspection
Specify the eligibility criterion and additional criterion, if required
Select the document
required
Choose ‘Yes’ if you want to give exemption to MSE
Choose ‘Yes’ if you want to give exemption to Startup
Here, the Buyer has not asked for any Annual
Turnover/Experience or Documents from bidders
Click here to proceed
Exemption Criteria MII
Exemption Criteria MSEs
Buyer can ask EMD and EPBG details, which is allowed only if Bid
value is greater than 5 Lakhs, though not mandatory.
If EMD required is selected as ‘Yes’,
enter the details required
If ePBG required is selected as ‘Yes’,
enter the details required
Here buyer has Selected ‘No’ for both EMD & ePBG
Buyer can opt for Splitting, if quantity needs to be split
among Multiple Sellers.
- Maximum Split can be done for 3 Bidders.
-MSE purchase preference can be given to Max 5 bidders
under MSE category whose price range ( L1+15%)
Buyer can select additional Terms & Conditions, as per requirement
After selecting the additional Terms &
Conditions, click on ‘Submit’ to continue
Click here to read the Terms & Conditions
and then click on the checkbox
You can download the Bid
Document from here
Click here to receive
an OTP to verify
Enter OTP and click
here to verify
You can view your published Bid under the ‘Published Bids’ tab
Bid Creati on - Services
Open gem.gov.in and click on Login
Enter your User ID and captcha
and click on ‘Submit’ (Buyer
Credentials)
Click here to proceed
Click on ‘Market’ and from the dropdown menu, click on ‘Services’ to
check out the list of services available
Search for the service by typing in the
keywords here
Under the tab ‘Intent of buying’ click on “Bid”
Click here to select consignee and number of resources
Select the location and enter the number of
resources. Then click here to continue
You can view here the service
providers offering different
combinations of services
From the list of filters, select the category of service required
From the list of filters, select the experience, number of working days and qualifications
required
The market will appear basis the filters
applied
The offer price will be
displayed here
Select the relevant
offering to proceed
Click here to proceed
Click here to create a bid
Click here to continue
Click on the service to fetch
its specifications
All the specifications can be viewed and edited here
Click here to save and
proceed
Click here to continue
Here, you can view the consignee details and
number of resources
Click here to continue
Click here to continue
Click here to proceed
Select the bid duration
Bid Life Cycle is the period
within which a Buyer has to
complete the entire life cycle i.e.
technical evaluation, financial
evaluation and order creation of
Bid. By default, it is 90 days from
the date of Bid publication.
Bid Offer Validity is the period
during which Seller’s Offer is valid
from the Bid End Date. The Buyer
needs to award the Order within
the Bid Offer Validity Period
Buyer can edit the Bid
Estimated Value from here.
The new value entered will
override the existing bid
estimated value and will be
considered for EMD and
eligibility criteria
The Buyer can choose from here if he
wants to set a minimum bid price or not
Specify the eligibility criterion, if
required
You can upload the job
description of the resource
Click here to save and proceed
Buyer can ask EMD and EPBG details, which is allowed only if Bid value is
greater than 5 Lakhs, though not mandatory
Click here to save and proceed
If EMD is required, select yes and fill in the details.
If ePBG is required, select yes and fill in the details.
Here, the buyer has selected ‘No’ for both EMD and ePBG
Buyer can select additional Terms & Conditions, as per requirement
Select the required
clauses and click
on ‘Add’
Select the additional terms and
conditions, as required and click
here to continue
You can download the Bid document from here
Click here to receive
an OTP to verify
Bid Awarding
Designed by GeM Training Team
Enter your User ID and
captcha and click on ‘Submit’
Enter your password and click
on ‘Submit’ to continue
Designed by GeM Training Team
Designed by GeM Training Team
Designed by GeM Training Team
Designed by GeM Training Team
Fill in your Financial Details and
upload the Financial Approval
Order Process- CRAC
Generati on
Open gem.gov.in and click on Login
Enter your User ID and
captcha and click on ‘Submit’
Enter your password and click
on ‘Submit’ to continue
After logging in as a consignee you will view your home screen.
Click here to view your Dashboard
Click on ‘Product Order’ and
select “All Contracts”
You can view your contract details
here
Click here to Process Order
Click here to download invoice
Click here to proceed
Enter the received quantity,
delivered date, goods receipt
voucher no. And voucher date
Click here to proceed
Click here to proceed
Enter the quantity
accepted
Click here to continue
If inspection mode is professional,
Select the mode of inspection
provide these details
The accepted and rejected quantities are displayed here. The reason for rejection is to
be mentioned here.
Here the mode of inspection is ‘Self’
Verify all the details provided. Click
on ‘Edit’ to modify, if required
Enter the OTP to complete verification
The CRAC has been generated.
Click here to download
The Order is now eligible for payment
Payment Process
GeM Availability Report &
Past Transacti on Summary
(GeMAR&PTS)
“GeM Availability Report and Past Transaction Summary” (GeMARPTS) indicates
availability status of products or/and services searched on GeM and past transaction history for
the matching product categories.
The buyers may preview the categories to identify the categories that match their requirement.
The Past Transaction Summary will be provided, wherever available. GeMARPTS shall be a pre-
requisite for arriving at a decision by the competent authority for procurement of required
goods and services by floating a bid outside GeM and its unique ID would be required to be
furnished on the publishing portal along with the tender proposed to be published.
Open gem.gov.in and click on Login
Enter your User ID and
captcha and click on ‘Submit’
A functionality to search for available products/services/
categories is accessible under tab “GeM Availability Report” at
Buyer Dashboard
The Buyer can see reports generated in last 30 days & download
A New Report can also be generated from the same page
To generate a new report select Product/Service from the dropdown & Search for
desired product/service/category/specification
The search engine under “GeM Availability Report”
Tab will recommend the matching categories to the
Buyers. Buyers can preview the categories to identify
the categories matching their requirements.
Copyright © 2020 GeM All rights reserved. Vol. 1.0.B
Copyright © 2020 GeM All rights reserved. Vol. 1.0.B
If suggestions based on your keywords do not meet your
requirement, select the option relevant to you and ‘Certify’ to
proceed further
If its not a one-time procurement and you
want to Request a category, click here
Enter the category details in “Request Management” IFrame. You will receive Request ID for the same.
Enter Request ID
Click here to Generate
Report
Copyright © 2020 GeM All rights reserved. Vol. 1.0.B
Enter Request ID
Click here to Generate
Report
You can Download the report by clicking
here or going back to the main page
Following details will be available in the
GeMARPTS report:
• Report ID
• Report Generation Date
• Past Transaction Summary
• Report Validity from generation date: 30 days
• Buyer Name and Organization Name
• Product/Service Details Search by the Buyer
•Category Names suggested by GeM against
the searched products/services
• Product Count for the category
To Know....
• Each GeM availability report (GeMARPTS) will have a unique ID and will be valid for 30 days from report
generation date
• Buyer will be able to float only one tender on CPPP using one GeMARPTS ID and will be required to furnish a
unique and distinct GeMARPTS ID before floating tenders on CPPP
• A new GeMARPTS may be generated for cases where CPPP tender is cancelled or if buyer does not procure
all items part of the report in a single CPPP tender.
• The GeMARPTS ID will be validated on CPPP, stored against the floated tender and shared with GeM through
reverse feed along with Tender Details and Documents.
• A notification would be visible at Buyer’s dashboard to inform that he/she can check the available
products/services/categories under the Tab “GeM Availability Report”
Custom Catalogue Based Bid
-Buyer
WHY NEED CUSTOM CATALOG BASED BID
Many times, the Buyers have requirements to define bids for categories
which are not part of the GeM Category set.
Creating a GeM Category Definition may take time due to the due diligence and
process involved for defining the GeM Category.
Therefore, this new functionality has been introduced for buyers for creating
custom catalog-based bid for items not available on GEM.
Buyers can define Custom Catalogue based Bid based on their needs even when
product and service category does not exist on GeM.
The sellers would participate in the Bid based on the requirements defined by the
Buyer
FEATURES
Buyers to provide Title, reference price, selling unit, specifications, drawing documents,
reference images, related categories etc for unavailable items post creation of GAR
It allows buyers to bunch 2 or more custom catalogue
It allows Sellers to participate and confirm compliance to the Buyer custom catalogue
requirement.
The sellers will be required to create a custom offering for the same and offer the same in
the Bid..
The custom catalogue requirements will be part of the order and the contract.
USE OF FUNCTIONALITY
The Functionality will be primarily useful for all buyers for the Procurement of:
Specialized products that are currently not available on GeM
Technical/engineered products that would require detailed specifications,
drawings etc.
Feature of uploading custom specifications & drawing documents has been
provided
Additional/side products that the buyer wants to procure but are not available on
GeM
Any one-time service/bunch of services such as site survey, one-time audit service,
one-time training etc
KEY HIGHLIGHTS
Minimum bid
duration: 10 days
Maximum bid
duration: 45 days
All such Custom
GAR & undertaking
definitions may be
from Competent
considered for
Authority (CA) are
defining new
the mandatory
categories on GeM
requirements
later
KEY HIGHLIGHTS
Open gem.gov.in and click on Login
After logging in click on ‘Dashboard’ to
proceed further
A functionality to search for available products/services/ categories is
accessible under tab “GeM Availability Report” at Buyer Dashboard
From the published custom catalogues, buyer can select the
catalogue and map with the GeM Availability Report, if required
Exemption Criteria MII
Exemption Criteria MSEs
https://lms.gem.gov.in/participation/index
Silver Certificate Gold Certificate
GeM Support – Channels to Assist You
[email protected]
Need help? [email protected] Through the GeM Portal
1-800-102-3436
1-800-419-3436
Monday to Saturday
08:00 AM to 08:00 PM
379
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@Gem_India
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(GeM)
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(GeM)
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Copyright © 2020 GeM All rights reserved. Vol. 1.0.B
