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Job Positions

The document outlines job positions available including Back Office Executive, SaaS Account Manager, and Customer Support Executive, all on a 6-month contractual basis with a salary range of ₹10,000 - ₹12,000 per month. Key skills required include strong communication, proficiency in Microsoft 365, and data management abilities. The selection process involves initial screening, personal interviews, and potential further assessments, with a possibility of permanent employment based on performance after the contract period.

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Ratikanta Pradhan
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47 views2 pages

Job Positions

The document outlines job positions available including Back Office Executive, SaaS Account Manager, and Customer Support Executive, all on a 6-month contractual basis with a salary range of ₹10,000 - ₹12,000 per month. Key skills required include strong communication, proficiency in Microsoft 365, and data management abilities. The selection process involves initial screening, personal interviews, and potential further assessments, with a possibility of permanent employment based on performance after the contract period.

Uploaded by

Ratikanta Pradhan
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd

Job Positions:

1. Back Office Executive

2. SaaS Account Manager

3. Customer Support Executive

Job Type:

Contractual (6 months), with potential for permanent employment based on performance

Salary:

₹10,000 - ₹12,000 per month (based on performance and experience)

Roles and Responsibilities:

1. Back Office Executive:

o Managing and organizing back-office operations to ensure smooth workflow.

o Handling data entry, documentation, and record-keeping.

o Supporting administrative tasks and assisting in day-to-day operations.

o Communicating with various departments to streamline operations.

2. SaaS Account Manager:

o Managing and growing relationships with existing SaaS clients.

o Overseeing account activity, ensuring client satisfaction, and addressing any


issues.

o Identifying opportunities for upselling and cross-selling services.

o Handling client communication and providing product knowledge to clients.

3. Customer Support Executive:

o Providing excellent customer support via phone, email, and chat.

o Resolving customer complaints and queries in a timely manner.

o Ensuring customer satisfaction and maintaining positive relationships.

o Assisting customers in troubleshooting and product/service usage.


Key Skills & Requirements:

• Strong communication skills (both verbal and written).

• Proficiency in Microsoft 365 (Word, Excel, PowerPoint, etc.).

• Ability to manage and handle data effectively.

• Eagerness to learn new processes and take on challenges.

• Prior experience in similar roles is an added advantage.

Selection Process:

• Initial Screening: Candidates will undergo an initial screening based on their resumes
and application.

• Personal Interviews (PIs): Shortlisted candidates will be invited for personal


interviews to assess their skills, experience, and fit for the role.

• Further Assessments (if applicable): Additional tests or tasks may be included


depending on the position.

Service Agreement:

• Contract Duration: 6-month contract.

• Post-Probation: After successful completion of the probation period, performance


will be reviewed for permanent employment consideration.

Apply Link: https://forms.gle/XuN2AdnYqycMK9gg9

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