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CSA Questions 5

The document contains a series of questions and answers related to a conversational bot platform and various functionalities within a software system, likely ServiceNow. Key topics include navigating the interface, managing data, configuring fields, and understanding security modules. It also addresses scenario-based questions and the importance of update sets and task resolution tracking.

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Anisha Dhar
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59 views3 pages

CSA Questions 5

The document contains a series of questions and answers related to a conversational bot platform and various functionalities within a software system, likely ServiceNow. Key topics include navigating the interface, managing data, configuring fields, and understanding security modules. It also addresses scenario-based questions and the importance of update sets and task resolution tracking.

Uploaded by

Anisha Dhar
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd

1.

What is the name of the conversational bot platform that provides assistance to help users obtain
information, make decisions, and perform common tasks?

A. Answer Agent

B. live Feed

C. Virtual Agent

D. Connect Chat

2. lookup icon (magnifying glass) is for what?

Ans. displays a list of records on the referenced table

(Option in exam Reference)

[Link] modules will show all fields of incident table.

Ans. 1. Dictionary [Link] & columns

[Link] to access data from other tables

[Link]

[Link] icon you will select if you want to edit Favorites?

Ans. Pencil

[Link] all icons star, magnifying glass,Connect chat,pencil,question mark,Application,History.

[Link] Report creation methods

[Link] fields are configured?

Ans. [Link]>form layout 2. form designer

[Link]-based triggers are added when…

Ans. Associated application spoke are added , Plugins are activated

[Link] Flow designer definition and Data pill (learn whole module of flow designer properly
from serviceNow Fundamentals course)

[Link] after retrieving update set in another instance…

Ans Retrieve>Preview>Commit

[Link] time for task resolution is tracked…

Ans. Service Level Agreement

13. What is unique 32-character GUID (Globally Unique ID)?

Ans. Sys_id
[Link] is Configuration item?

[Link] of CMDB

16.2-3 Questions on common service data model(CSDM)

[Link] based question like:

Mark is a manager for 4 groups but cant see tasks assigned to the group members..

[Link] field of assignment group is empty

[Link] don’t have itil role

(there will be more options)

[Link] is the first step while importing new data?

Ans. Load Data

[Link] are three security modules typically used?

Ans. 1. System Security>ACL

[Link] Security>high security setting

[Link] properties>security

[Link] on Transform map

[Link] based Questions on Impersonation

[Link] on UI policy and data policy

[Link] to navigate to Knowledge base?

Ans. Knowledge>Knowledge bases

[Link] are Now Platform interfaces?

Ans: [Link] Platform user interface

[Link] Mobile apps

[Link] Portal

[Link] module to select for interface branding?

[Link] Properties>Basic Configuration UI16

[Link] based question on Service catalogs(Perform activities of Catalog Administration Overview


module from ServiceNow Fundamental course)

[Link] based questions on ACL(Perform activities of Access Control Overview module from
ServiceNow Fundamental course)
[Link] what gets captured in update sets and what doesn’t.

[Link] to navigate to flow designer?

Ans. Process Automation > Flow Designer

[Link] on Virtual Agent and Connect chat

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