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Chapter 6

The document discusses the significance of a motivated workforce, highlighting the benefits such as increased productivity and reduced absenteeism. It outlines key motivational theories, including Maslow's hierarchy of needs, Taylor's scientific management, and Herzberg's two-factor theory, as well as various financial and non-financial methods of motivation. The importance of understanding what motivates employees—ranging from monetary rewards to job satisfaction and workplace conditions—is emphasized.

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MUHAMMAD JILAN
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22 views14 pages

Chapter 6

The document discusses the significance of a motivated workforce, highlighting the benefits such as increased productivity and reduced absenteeism. It outlines key motivational theories, including Maslow's hierarchy of needs, Taylor's scientific management, and Herzberg's two-factor theory, as well as various financial and non-financial methods of motivation. The importance of understanding what motivates employees—ranging from monetary rewards to job satisfaction and workplace conditions—is emphasized.

Uploaded by

MUHAMMAD JILAN
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd

Motivating Employees

Objectives

2.1.1 The importance of a well-motivated workforce:


• Why people work and what motivation means
• The benefits of a well-motivated workforce: labour productivity, reduced absenteeism and labour turnover
• The concept of human needs, e.g. Maslow’s hierarchy
• Key motivational theories: Taylor and Herzberg

2.1.2 Methods of motivation:


• Financial rewards, e.g. wage, salary, bonus, commission and profit sharing
• Non-financial methods, e.g. job enrichment, job rotation, teamworking, training, opportunities for promotion
• Recommend and justify appropriate method(s) of motivation in given circumstances
What is motivation?

“The factors that influence the behaviour of workers towards


achieving set business goals.”
Why do people work?
A Motivated Employee
An unmotivated employee
What motivates people?
● Money
● Promotion
● Training
● Benefits like leave, paid vacation, etc.
● Friendship with other workers
● Clean and safe workplace
● Responsibility
● Status
● Variety of tasks
Benefits of a well-motivated workforce

Workers
are more
efficient

More Low rate of


competitive absenteeism

Benefits

Better Low rate


quality of labor
goods turnover
and (people
services quitting)
Maslow’s hierarchy of needs

Self-actualisation
1
Reaching one’s potential, feeling content and
fulfilled from one’s work

Esteem needs
2
Respect from others, recognition for good
work, status

3 Social needs
Friendship, acceptance, belonging to a group

Safety needs
4
Health and safety at work, job security, free
from threats

5 Physical needs
Water, food, shelter, clothing, and rest
Taylor’s scientific management theory

● Make work efficient (quickest method of


production)
● Workers are motivated by money alone.
● To increase workers efforts, they need to
be given more money.
● Workers should be paid fixed amounts
based on how efficient they are or how
many units they produce.
● Still used in many countries for
factory-level jobs.
Herzberg’s 2-factor theory
Herzberg’s 2-factor theory
Hygiene factors Motivators
(necessary to prevent job dissatisfaction) (influence / motivate a person to work harder)

Working conditions The kind of work being done - Challenging


tasks

Relationships with others Responsibility

Salary or wages Advancement/ promotion

Supervision Achievement/ success

Policies and management of company Recognition of achievement


Methods of motivation (typical)
Non-financial Financial

- Job Enlargement - Wages / Time Rate (Hourly / Weekly)


- Job Rotation - Piece Rate (paid per piece of output)
- Job Enrichment - Salary (Monthly)
- Team working - Bonus / Commision (for meeting targets)
- Delegation - Fringe Benefits (Health Insurance, Company
- Car)
- Profit Sharing
Ways to ACTUALLY motivate people

Intrinsic Extrinsic

(Internal) (External)

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