Chapter 8:
MANAGING REVERSE LOGISTICS AND
CLOSED LOOP SUPPLY CHAIN PROCESSES
Ph.D Nguyen Duc Duy
Developing systems
Steps in developing management and business strategy and plan for reverse
logistics and closed loop supply chain operations.
Developing systems
▪ Stage 1 — establishment of market focus
▪ Stage 2 — collection of data on existing processes and structures
Data on Reverse Logistics Operations and Structure Required to Develop Consumer Goods Strategies
Developing systems
Data on Reverse Logistics Operations and Structure Required to Develop Consumer Goods Strategies
Developing systems
Data on Reverse Logistics Operations and Structure Required to Develop Consumer Goods Strategies
USE OF THIRD PARTY SERVICE PROVIDERS
▪ Stage 3 — Establish strategic direction and Business plan
▪ Stage 4 — Determine and establish a management Organization and operating
structure
• Establish a management organization and operating structure based upon
consideration of benchmarking targets established and a selection of the
appropriate systems technology and infrastructure based upon a review of the
state of the art.
▪ Stage 5 — Development and implementation of a Business model
• Development and implementation of the business model that meets the
optimized strategic direction
▪ Stage 6 — Full operations
• Day-to-day operations
Duc Duy Nguyen –
[email protected] 6
USE OF THIRD PARTY SERVICE PROVIDERS
“Should we make or buy a new solution?”
USE OF THIRD PARTY SERVICE PROVIDERS
Recall.
▪ "knowledge" that can be categorized into three types
(Garud, 1997):
• Know-what: related with concepts, facts and
descriptions. Knowledge is created through a
"learning-by-using" approach (repetition or
identification of concepts).
• Know-why: related with competences, theories
and experimentation. Knowledge is created
through "learning-by-studying" (understanding of
phenomena principle and applying them to new
contexts).
• Know-how: related with skills, procedures and
methods. Knowledge is created through "learning-
by-doing" (practical, applied or hands-on
experience)
USE OF THIRD PARTY SERVICE PROVIDERS
Trend 1: New Software Focus
▪ The first major trend toward improving the quality, efficiency, and productivity of service
logistics operations is a direct result of the growing number of software vendors
Trend 2: New Vendors, Advanced Tools
▪ A new class of software vendors has also emerged that provides advanced tools and
technology for optimizing service logistics and reverse supply chain operations.
▪ These stand-alone systems developed by next-generation provide adjunct functionality
in the areas of optimized allocation, planning, forecasting, and inventorying of service
spare parts.
Trend 3: Move to Real-Time Control
▪ The advent of real-time control systems coupled with new and advanced online
tracking and control
Duc Duy Nguyen –
[email protected] 9
USE OF THIRD PARTY SERVICE PROVIDERS
Additional Factors
▪ The Internet and E-Commerce
▪ Application Service Providers
▪ The Role of the Supplier in Obtaining Increased Efficiency through Partnering
▪ To Outsource, or Not to Outsource?
End of chapter 10
▪ Read Chapter 10: Advanced Systems and Technology for Managing Closed
Loop Supply Chains and Reverse Logistics Processes
▪ Book: Introduction to Management of Reverse Logistics and Closed Loop Supply
Chain Processes
