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Akash Resume 2025

Akash is a detail-oriented professional with over 2 years of experience in customer support and field operations, seeking a Senior Executive- Email Process role. He has successfully managed high-volume customer interactions, achieving a 98% resolution rate and maintaining a customer satisfaction score of 95%. His experience includes managing email support for Flipkart and leading outreach projects for government schemes, demonstrating strong problem-solving and communication skills.

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56 views2 pages

Akash Resume 2025

Akash is a detail-oriented professional with over 2 years of experience in customer support and field operations, seeking a Senior Executive- Email Process role. He has successfully managed high-volume customer interactions, achieving a 98% resolution rate and maintaining a customer satisfaction score of 95%. His experience includes managing email support for Flipkart and leading outreach projects for government schemes, demonstrating strong problem-solving and communication skills.

Uploaded by

mritunjaykumarsingh210522
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd

AKASH

Behta Hazipur, Ghaziabad • +91 9315274228 • Akashcontact00@[Link]

PROFESSIONAL SUMMARY

Detail-oriented and customer-focused professional with over 2 years of experience in customer


support, email management, and field operations. Proven ability to handle high-volume customer
interactions, resolve queries efficiently, and manage documentation processes. Seeking a Senior
Executive- Email Process role to leverage my expertise in email communication, problem resolution,
and customer relationship management.

WORK EXPERIENCE

iEnergizer Apr 2024 - Mar 2025


Assistant Executive - Customer Support

Managed email-based customer support for Flipkart Jeeves, ensuring prompt and accurate
resolution of inquiries.
Processed high-volume customer queries, addressing complaints and service issues while
maintaining customer satisfaction.
Coordinated with internal teams to escalate complex cases, ensuring timely resolution and
adherence to service level agreements (SLAs).
Maintained customer records and interactions using CRM tools to track resolutions effectively.

Haqdarshak Private Limited Sep 2022 - Nov 2023


Fellow

Led field operations and customer outreach in multiple government-backed projects.


Amazon Project: Assisted rural communities by processing Voter ID cards, Labor Cards, Job Cards,
and Udyam Registrations through camp engagement.
Godrej Project: Conducted telephonic outreach to educate individuals on labor card benefits and
facilitated free labor card renewals.
Successfully onboarded 1,000+ individuals onto government schemes, improving accessibility to
welfare benefits.

ACHIVEMENTS

Successfully managed 2,000+ customer emails per month at iEnergizer, ensuring a 98%
resolution rate.
Reduced email response time by 30% by optimizing workflow processes and standard response
templates.
Assisted 1,000+ individuals in obtaining government documentation, enhancing their access to
welfare schemes.
Maintained a customer satisfaction score of 95% through effective communication and problem
resolution.
Trained new team members on CRM tools and email management best practices, improving
efficiency within the department.

EDUCATION
Bachelor of Management Studies (BMS) 2024 - 2028
DELHI UNIVERSITY

Higher Secondary (12th) 2021 - 2022


UP BOARD

Secondary (10th) 2019 - 2020


CBSE BOARD

KEY SKILLS

Email Management & Customer Support


CRM & Ticketing System Handling
Complaint Resolution & Query Handling
Field Operations & Customer Outreach
Data Management & Documentation
Government Scheme Implementation
Effective Communication & Relationship Building
Microsoft Office Suite & Google Workspace

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