COURSE OUTLINE
FACULTY OF BUSINESS STUDIES - TAKORADI TECHNICAL UNIVERSITY
SECOND SEMESTER – 20242025 ACADEMIC YEAR
PROCUREMENT AND SUPPLY DEPARTMENT
1.0 COURSE DESCRIPTION
COURSE CODE AND TITLE BPS 138: BUSINESS COMMUNICATION
CLASS BACHELOR OF TECHNOLOGY IN
PROCUREMENT, LOGISTICS AND
SUPLPLY CHAIN MANAGEMENT
HIGHER NATIONAL DIPLOMA
DIPLOMA IN TECHNOLOGY
COURSE WEIGHT 2 CREDIT HOURS
TEACHING APPROACH MIXED APPROACH
2.0 COURSE RATIONALE
Can you imagine the amount of harm that will be caused along the supply chain if its actors fail to
communicate the right information in the right way at the right time and place? In Supply chain,
communication is important among stakeholders in order to reduce cost, improve quality, save
time, avoid mistakes, reduce conflicts and ultimately create value. Irrespective of the quality of
work done at any point, it fails to be counted if it is not communicated in the right manner to the
relevant people. On a regular basis, staff of a thriving procurement office will need to
communicate with several stakeholders in order to obtain relevant information to carry out their
various tasks and to report task outcomes to the appropriate stakeholders. In this course all aspects
of Business Communication relevant to the Procurement practice is discussed.
3.0 Instructor Information
Lecturer: Fred Kobina Sam
Status: Full Time
Office: N/A
Office Hours: 07:00 am to 17:00 pm
Phone: 0540588370, WhatsApp: 0540588370
Email: [Link]@[Link]
4.0 Content
i. Course Objective
At the end of the course, students should be able to;
• Define Communication
• Define Business Communication
• State the Importance of Business Communication
• Explain Grapevine Communication
• Explain the Organizational Communication Channels
• Define Meetings
• Explain the Importance of Meetings
• Outline and explain element in Meeting Preparation
• Outline and explain element in Meeting Conduct
• Outline and explain element in Post Meeting Matters
• Draft a Memo
• Draft a Notice
• Draft an Agenda
• Design Invitations
• Plan a presentation
• Select and design of presentation aids
• Deliver a presentation
• Make telephone calls
• Receive telephone calls
• Receive calls on behalf of others
• Practice the ethics in telephone calls
ii. Topics
• Introduction to Business Communication
• Presentation Skills
• Telephone Etiquette
• Meeting Planning and Conduct
• Meeting Documentation
5.0 Assignment and Description of Assignment
Evaluation/Course Requirements
Class Assignments 10%
In-class exams 10%
Mid-semester exams 20%
End of Semester exams 60%
Total 100%
Class attendance and contribution will be one of the modes of assessment. Others will be in-
class exams, quizzes, directed readings, mid-semester and end of semester examination.
6.0 Teaching Strategies
Lecture, Presentations and Discussion.
7.0 Resources
Showm, B. Snyder, L. (2018). Business Communication: Polishing Your Professional
Presence (What’s New in Business Communication), (4th Edition); Pearson Publication.
New York.
Guffey, E.M. & Seefer, C.M. (2019). Business English (13th Edition). Cengage Learning
Publishing, United States.
Graig, T. (2018), Taking Care of Business: The Hands-on Business English Textbook,
BlueSky Publishing, United States.
8.0 Supporting Materials
Hynes, G.E. & Veltsos, J.R. (2018). Managerial Communication: Strategies and
Applications. (7th Edition). SAGE Publications, Inc, United States.
Boyee, C. & Thil, J. (2017). Business Communication Today. (14th Edition). Pearson
Publication, New York.
9.0 COURSE OUTLINE
WEEK TOPIC/ACTIVITY SPECIAL FEATURES
INTRODUCTION TO BUSINESS
COMMUNICATION
Week 1 & 2 • Definition of communication
• Definition of business communication LECTURE
• Importance of business communication
• Grape vine communication
• Organizational communication channels
PRESENTATION SKILLS
Introduction to public speaking
Factors to consider in public speaking
Selection and design of presentation aids
Week 3 & 4 Delivering a presentation LECTURE,
MEMORIZATION AND
PRACTICE
MEETING PLANNING AND CONDUCT
• Definition of meetings
• Importance of meetings
Week 5 & 6 • Preparation for standard meetings
• Meeting conducts LECTURE,
• Post meeting matters DOCUMENT REVIEW
Meeting terminologies AND PRACTICE
MEETING DOCUMENTATION
Week 7 & 8 • Memo LECTURE,
• Notice MEMORIZATION AND
PRACTICE
• Agenda
Invitation
Week 9 MID -SEMESTER EXAMS
TELEPHONE ETIQUETTE
Week 10 & 11 • Making telephone calls LECTURE,
• Receiving telephone calls MEMORIZATION AND
PRACTICE
• Receiving calls on behalf of others
• Ethics in telephone calls
REVISION REVIEW OF ENTIRE
SEMESTERS WORK
END OF SEMESTER
COMPRISES OF
THREE SECTIONS
END OF SEMESTER EXAMS
• Section A
(Short answers)
• Section B
(matching)
• Section C
(Document design)
Lecturer’s Signature HOD’S Signature
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