MICHELLE FERRIS
Avondale, AZ 85392
Michelle71125@[Link]
5736922985
Authorized to work in the US for any employer
WORK EXPERIENCE
Patient Coordinator
OrthoArizona - Avondale, AZ
October 2018 to Present
1. verifying insurance
2. scheduling appointments
3. Receiving incoming calls/messages and appropriately addressing or triaging phone requests including requests for
appointments, form completion, and medication refills
Operations Assistant
Iora Primary Care - Glendale, AZ
July 2017 to September 2018
Specific responsibilities include, but are not limited to the following:
• Welcoming patients to the practice, communicating their arrival to the team, and managing patient visit expectations
• Receiving incoming calls/messages and appropriately addressing or triaging phone requests including requests for
appointments, form completion, and medication refills
• Initiating outbound administrative requests, by phone and in writing, such as medical record requests and specialty
appointment booking
• Sorting and triaging of incoming mail and faxes, including scanning and appropriate e-filing
• Assisting the Clinical Team Manager with the management of office and medical supplies, as needed.
Front Desk Coordinator
Arizona Pain Specialists - Scottsdale, AZ
November 2015 to July 2017
Responsibilities
My daily responsibility are checking in and out Patients, counting cash each morning, Distributing mail to the correct partys,
checking insurances for patients copay's, scanning in all documents, schedule surgeries, Making sure the patients are
happy when they leave Arizona pain specialist.
Accomplishments
My biggest impact I have had at Arizona Pain Specialist is always the want to get better at what i do and the need for
learning more. I think that is my biggest accomplishment as long as i have the need to learn and never give up then I can
be great at my job.
Skills Used
Positive attitude, Time management, Leadership skills, ability to calm a person down, Team player, willingness to grow and
improve myself, Work good in a fast pace environment and showing diversity in the workplace.
Secretarty/Sales
Fly-N-Hi - Phoenix, AZ
March 2015 to September 2015
Responsibilities
Answer high Volume phone calls, Greet customers, Take down message's for my boss, Sell product, Handle all money
transactions.
Accomplishments
Starting off at this job I had no idea how I was going to sell off road kits for vehicles. My Accomplishments here has been
learning about lift kits, Shocks and front end parts on trucks. My boss put his full trust in me to open the shop up by myself
the first two months I was here, and to be by myself from 8 in the morning until 1 in the afternoon when he got to work.
Skills Used
Time management, Customer service skills, Team player, Communication skills, ability to sell and explain performance
parts.
Receptionist/ medical biller
Salt River Eye Care - Scottsdale, AZ
October 2013 to March 2015
Responsibilities
Answer phone calls, get patient eligibility from insurance, Pretest, submit claims,and i was an Optician.
Accomplishments
I made all of our patients feel like family at our office. In six months I moved from receptionist to pretesting all of our
patients. After another six months I became the optician.
Skills Used
Time management, customer service skills. Team player. Communication skills.
EDUCATION
High school diploma
Camdenton R-III - Camdenton, MO
2008 to 2011
SKILLS
• Organizational Skills
• Medical Scheduling
• Schedule Management
• Front Desk
CERTIFICATIONS AND LICENSES
BLS/CPR
August 2018 to August 2020
Life and Health Insurance
