TRAVELPORT+

MINI FORMAT GUIDE

February 10, 2025

Format Guide – Travelport+ (Galileo) 1

CONTENT
Smartpoint Flex windows .................................................................... 4
Websites with additional information ................................................. 7
Symbols ................................................................................................ 7
Availability sort modes...................................................................... 11
Basic availability entries ................................................................... 12
Additional availability entries ............................................................ 13
Sell from availability.......................................................................... 15
Minimum connect time ...................................................................... 16
Creating a booking file, mandatory fields ........................................ 17
Name................................................................................................ 17
Phone field ....................................................................................... 19
Ticketing field ................................................................................... 19
End transact and ignore ................................................................... 20
Retention segment ........................................................................... 23
Notepad............................................................................................ 23
Postscript ......................................................................................... 24
Email addresses ............................................................................... 25
Mileage membership ........................................................................ 26
Special Service Requests (SSRs) .................................................... 27
Status codes .................................................................................... 29
Other Service Information (OSI) ....................................................... 30
Vendor remarks ................................................................................ 30
Seat maps ........................................................................................ 30
Itinerary remarks .............................................................................. 31
Form of payment .............................................................................. 31
Fare quote assumptions ................................................................... 33
Basic fare quote entries.................................................................... 33
Fare types ........................................................................................ 33
Fare quote follow-up entries ............................................................. 34
Fare quote private fares..................................................................... 35
Quoting of taxes ................................................................................. 35
Filed fares ........................................................................................... 36
Filed fares guarantee codes ............................................................. 36
Fare shopping without a booking file ............................................... 37
Pricing modifiers ............................................................................... 38

2 Format Guide – Travelport+ (Galileo)

 Availability modifiers ......................................................................... 39
Fare shopping with a booking file .................................................... 40
Fare display ........................................................................................ 40
Search qualifiers .............................................................................. 42
Penalty qualifiers .............................................................................. 43
Fare Notes ....................................................................................... 43
Ancillary services (DAS) .................................................................... 44
Divide .................................................................................................. 46
List display / Preview Plus ................................................................ 47
Listings by air segments optional items ............................................ 48
Queues ................................................................................................ 51
Past Date booking file ........................................................................ 52
TIMATIC............................................................................................... 53
Direct sell hotel ................................................................................. 58
Document production ........................................................................ 58
Ticketing and voiding ........................................................................ 59
Travel Agent Service Fee (TASF) / ARC Pay .................................... 60
Sales report (TINS) ............................................................................. 61
Manual Fare Build .............................................................................. 63
Fare Quote Planner ............................................................................ 64
Ticket revalidation .............................................................................. 65
Exchange EMD ................................................................................ 70
MCO for residual value (ARC only) ................................................... 71

This mini guide provides you with the most used entries. In Smartpoint many
responses can also be retrieved via interactive menus or by clicking.
For the latest Travelport+ formats, refer to the online help at
https://support.travelport.com/webhelp/formats.

Format Guide – Travelport+ (Galileo) 3

SMARTPOINT FLEX WINDOWS
Button Explanation

Smartpoint has 5 work areas. You can have 1 PNR open in each work area.
Interactivity is on. This means the click functionality and links are activated.
Only in case of drop through group PNRs this functionality needs to be
switched off.

Search. Via the dropdown menu you have access to the Hotel, Car and Air
availability scripts and Fare Shopping scripts.

Sell, when you want to sell without an availability (direct sell), this script can be
used. You also have the possibility to create a passive sell for car and hotel.
Passive sells are copies of sells made in other systems, to have one booking
with all information together.
Tools. Multiple plugins that help make the use of the GDS easier. For example,
a calendar, a calculator, system update options, replay entries and much more.

Trip Quote allows you to create and send offers to a customer. Can be opened
using #CTQ

Quick commands. Allows you to search for loaded and self-created scripts.

Messages from Travelport Marketplace. Informs you on installations etc.

Replay entries

Help page. Gives you access to a user guide, MyTravelport, but also numerous
Travelport+ learning snippets.

Settings. Allows you to set the number of windows, number of results etc.

Hotel Retail. A whole new interactive way of booking hotels.

Fare Shop + lets you quote bookings and search for the cheapest fares.

Smart button. Scripting tool incorporating office workflow. Not applicable to all
agencies.

Smartpoint Assisted Ticketing helps you to issue, refund, void, exchange and
revalidate tickets. It also helps you to manually create fares and perform
involuntary changes.

4 Format Guide – Travelport+ (Galileo)

Button Explanation

The PNR scripts allows you to add all other information to a PNR except for the
itinerary and the fare. For example, a name field, special services, remarks etc.

Export a journey to ViewTrip

History tab, where you can find the history of the PNR and Recent PNRs

Change the font size in the PNR viewer

Additional settings

Display all QuickView queues

Display an overview of all queues with PNRs

Refresh the numbers of PNRs in queues

Set the queues you always want to see on the bottom line

Format Guide – Travelport+ (Galileo) 5

SIGN ON
H/SON
Format Explanation

SON/Z... Sign on at own office. SON/ followed by Z and a 1 to 3 character

I.D.; the I.D. can be initials, a number or a combination of both.
Smartpoint will normally show a pop-up screen, where you can fill
in your sign-on and password.
Examples: SON/Z217 or SON/ZHA
Password
• Alphanumeric, 8 – 10 characters
requirements
• User's name and sign cannot be used
• Three consecutive/same characters not allowed
• Previous five passwords cannot be used
• At least three characters change in new password

SB Change to work area B

SOF Sign off; incomplete Booking Files must be ignored or completed
STD/ZHA Display security profile for sign on HA; once displayed, password
may be changed.
STD/ZXXX/*EM Add or change the email address in your sign on. This needs to be
(xxx = your sign on the same as your My Travelport account email address.
code)
STD/ ZWP /** Open sign on settings
+J Display terminal GTID
OP/W* Determine active work area
SEM/XF6/AG Emulate to PCC XF6. Only possible in case of Service bureau.
One main PCC can be specified under ‘My Connection’.
#RESTART Restarts Smartpoint, you will not be signed out. If all plugins are
not loaded, #RESTART might solve this issue.
#DELETEPLUGINCA Deletes the cache of all Smartpoint plugins. This might improve
CHE your Smartpoint performance.

6 Format Guide – Travelport+ (Galileo)

WEBSITES WITH ADDITIONAL INFORMATION
Format Explanation

my.travelport.com Your access to a wealth of information on Travelport+.

In case of issues, incidents can be created. It is also
possible to reset your password.

www.travelportmarketplace.com App store of Travelport. All kind of free and paid plugins
for Travelport Smartpoint that makes your life easier.

SYMBOLS
Symbol Explanation
> Start of Message (SOM), an entry needs to start after the SOM.
@ Change or delete. The ‘@’ is often used to change or delete a field in the PNR.
* Display. The ‘*’ at the beginning of an entry is used to display (certain fields in)
the PNR.
After a ‘*’ in an entry, free text can often be added.
Finally, Travelport+ often responds with a * when an entry has been accepted.
+ The ‘+’ is used to combine entries.
; The ‘;’ is used to combine search requests in one entry. The results will show in
different windows.
)> More information exists. The additional information can be opened with scrolling
entries (H/SCROLL) or by using Alt+C to open all information.

Format Guide – Travelport+ (Galileo) 7

SCROLLING AND FAST KEYS
H/SCROLL
Format Explanation
MB Move to bottom of display.
MT Move to top of display.
MD Move down.
MU Move up.
MD4 Move down 4 lines (maximum 99).
ALT+C Show all information.
Ctrl+<arrow Retrieve last entry.
up>
Alt+<arrow Retrieve last screen response (maximum 5).
up>
Ctrl+S Clear screen.
Ctrl+W Clear active window.
Note: In Smartpoint Cloud the entry Alt+W is used to clear an active
window.
Ctrl+S Clear entire screen.
Note: In Smartpoint Cloud the entry Alt+S is used to clear the entire
screen.

8 Format Guide – Travelport+ (Galileo)

ENCODE/DECODE
H/ENC and H/DECODE
Format Explanation

.CELONDON Encode city of London.

.CDLHR Decode city/airport LHR.
.CRAMS Display City Record for AMS.
.AEAIR BALTIC Encode Air Baltic.
.ADQF Decode airline QF.
.AD*074 Decode airline with airline code.
.LENAMIBIA Encode country Namibia.
.LDBE Decode country BE.
.RD Display all countries that are divided into regions.
.RDAU Decode specific region code.
.RDUSTX Display name of US state TX.
C*MAP/ITALY- Find main cities in Italy starting with a D, including their distance to
DDDD the main airports.

Format Guide – Travelport+ (Galileo) 9

TIMETABLE
H/TT
Format Explanation

TTAMSBKK Show all direct possibilities from AMS to BKK from

today for 28 days.
TTAMSBKK.SIN Same as above, plus connections via SIN.
TTAMSBKK/KL Same as above, but for KLM only.
TTAMSBKK.C Same as above, display direct flights and possible
connection points.
TT22JANZRHSIN Timetable of flights from 22JAN from ZRH to SIN for
a period of 28 days. The timetable is available until
362 days in the future.
TTKL1597/5MAY Display details for a specific flight number and date.
DC*MPN Display possible direct connections to/from MPN.
DCPMPNAMS Display Connection Points between MPN and AMS.

10 Format Guide – Travelport+ (Galileo)

AVAILABILITY

Availability sort modes

In Travelport+ there are two availability sort modes. The standard setting for Travelport+ is
the Basic Sort Mode, which organizes the flights returned in an availability response in the
following order:

Basic Sort Mode

Category 1 Nonstop flights By departure time

Category 2 Direct flights By journey time

Category 3 Connecting flights By journey time

The availability mode can be set to the Direct Sort Mode, which organizes flights in more
categories.

Direct Sort Mode

Category 1 Nonstop flights By departure time

Category 2 Direct flights By journey time

Category 3 Online single connecting flights By journey time

Category 4 Interline single connecting flights By journey time

Category 5 Online double connecting flights By journey time

Category 6 Interline double connecting flights By journey time

Category 7 Triple connecting flights Only shown when there are no single
or double connections.

Formats to select availability sort modes

Format Explanation

SSM/DIRECT Select sort mode DIRECT. Available to all sign ons, for active
session only.
SSM/BASIC Select sort mode DIRECT. Available to all sign ons, for active
session only.
SSA/DIRECT Select sort Agency Direct. Available to second-level user only,
sorting set up for whole PCC.
SSA/BASIC Select sort Agency Basic. Available to second-level user only, sorting
set up for whole PCC.

Format Guide – Travelport+ (Galileo) 11

Basic availability entries
H/AVAIL

To request an availability, you can also use the scripts and .

Format Explanation

A22JUNBRUATH Availability Brussels - Athens 22JUN.

AD22JUNSTOLIS Availability ordered by departure time.
AJ22JUNVIEATH Availability ordered by journey time.
AA22JUNDUBROM Availability ordered by arrival time.
Note: Only applicable to native Travelport+.
AF22JUNSYDHKG Available flights for 7 days on/after 22JUN.
A22OCTCDGBRU Flights from specific airport (CDG) of a multi-airport city.
A22OCTPARLHR Flights to specific airport (LHR) of a multi-airport city.
A22OCTPARSFO# Flights to specific airport (SFO) if airport matches city code.
A22OCTSFO#LAX# Flights from specific airport (LAX) to specific airport (SFO) if
airports match city code. In this example both LAX and SFO
are both city code and airport code.
A20JUNAMSSIN/KL Flights for specific airline.
A20JUNAMSSIN/KL# Flights for specific airline only, including codeshare.
A20JUNAMSSIN/KL#@- Flights for specific airline only, excluding codeshare.
ALL
A20JUNAMSSIN*KL Carrier specific display.
A20JUNAMSSGN//*S Flights for specified alliance carriers:
*A = Star Alliance
*O = One World
*S = SkyTeam
A16JUNAMSMAD.1400 Flights to Madrid with specification of departure time (shows up
to 2hrs before).
A16JUNBRUFRA.1400# Flights to FRA from specified time onwards.

A2OCTAMSSIN/KL+9O Availability outbound and inbound.

CT/KL
A15SEPAMSDEL/KL+10 Availability OB and IB, return 10 days later.
/KL

12 Format Guide – Travelport+ (Galileo)

Format Explanation

A23JANAMSROM/KL@ Availability request for V class only.

V
A23JANAMSROM/KL@ Availability request for booking classes in the same cabin as
V# the V-class.
AF23JANAMSROM/KL# First availability request for one week for V class on direct
@V.D flights.
AR20JAN/KL Availability Return after an outbound request.

Additional availability entries

H/AVAIL
Format Explanation

.0800# or 0800# Flights from specified time onwards.

/SA or /SA/UA Flights for specified carrier(s), multiple carriers allowed (max. 6).

/SA- or /LH-/SN- Flights excluding specified carrier(s), multiple carriers allowed (max.
6).
/RG# or Flights for specified carrier for the entire journey, including
/SQ#/PR#/MH# connecting flights. Multiple carriers allowed (max. 6)
/YY# Direct flights of any carrier and only on-line connections.
*LH Direct link into Carrier Specific Display.
DCA Display a list of all alliance codes.
DCA/*A Display members of the Star Alliance (*A).
DCA/*O Display members of the Oneworld Alliance (*O).
DCA/*S Display members of the SkyTeam Alliance (*S).

//*A- or //*O- or //* Flights excluding a specified alliance.

S-
*A = Star Alliance
*O = One World
*S = Skyteam

.D Direct flights only.

.D0 Direct non-stop flights only.
.SIN Display connections via Singapore (max 3).

Format Guide – Travelport+ (Galileo) 13

Format Explanation

/KL./SQ Display connections, segment 1 on KL and connecting segment on

SQ via any point.
.CPH- Display connections, exclude CPH (max 3).
.C1 Connection, with 1 midpoint.
.CX Connection, with no change of airport.
@C Flights with C class, which have a minimum of 1 seat available.
@1 Flights with a minimum of one seat available.
FDA Converts Availability Display into a Fare Display.
A# Availability one day later, can also be clicked in Smartpoint.
A-1 Availability 1 day before.
A+5 Display return flights 5 days later.
TTL1 Show flight information for flight on line 1 in availability.

14 Format Guide – Travelport+ (Galileo)

SELL

Sell from availability

H/SWAD, H/O

To request an availability, you can also use the scripts and .

To sell you can also click on the requested booking class.

To open the sell options (passive), you can also right click on the booking class.

Format Explanation

N2F3 Sell 2 seats in first class from line 3.

N2F1F2Y Sell 2 seats on connecting services, F class lines 1 and 2 and Y class line 3.
3
N1C5* Sell one seat in C class and the following connecting flights also in C class.
1KN3 Sell 1 seat in KN (K class, night fare) on line 3.
0A or Y ARNK segment.
N2J3AK Add a segment in J class from line 3 of an availability display when already
booked outside the system for 2 passengers.
N1Z5LL Sell of waitlisted segment.
TTB1 Show flight information for flight 1 in the PNR.

Format Guide – Travelport+ (Galileo) 15

Direct sell air
H/SWDS, H/O
Passive and active air segments can also be added to a PNR via a direct sell, using the

script under:

Format Explanation

0KL1597H15SEPAMSFCONN1 Long sell entry. Sell without an availability.

0KL1597H15SEPAMSFCOAK20 Add 20 confirmed passive seats for a group PNR.
0BA512M12DECLHRLINLL4 Waitlist if unavailable, or sell if available.

MINIMUM CONNECT TIME

H/DCT
Format Explanation

@MT Check MCT for booked flights.

@MT1*3
Check MCT for confirmed segment 1 and 3 in booking file.

DCTNCE Check MCT for NCE, including exceptions.

DCTNCE-II Check MCT for NCE, including International to International
exceptions.
DCTAMS*BA Check MCT for AMS, including any BA exceptions.
DCTNCE*AFAF Check MCT for NCE, including AF to AF exceptions.
DCTAMS*DLKL-II Check MCT for AMS, including international to international exceptions
for DL to KL connections.

16 Format Guide – Travelport+ (Galileo)

LOCAL TIME AND DATE CALCULATOR
H/@LT, H/*TAA
Format Explanation

@LT Local time at assumed city.

@LTAKL Display local time in Auckland.
@LTAKL21NOV23 Show local time in Auckland for the specified date
(1 month in past to long way in future).
*TAA/18JUN/+21 Add 21 days to 18 June.
*TAA/28JUN/14 Subtract 14 days from 28 June.

CREATING A BOOKING FILE, MANDATORY FIELDS

The mandatory items can be added via the script:

Name
H/N.
Format Explanation

N.HENRIQUEZ/RUDY MR One surname, numeric optional, space added before the

title.
N.3MAJA/RAJ MR/ANA Three travelers with same surname.
MRS/PYUSH MR
N.VINK/ROB MSTR*P-C08 Add a child to the booking file. Add P-PTC code after the
DOB16NOV16 asterisk for fare quoting. Mandatory space before DOB.
N.I/JOHNSON/PAULA Create an infant name. Name remark contains
MISS*31JUL24 mandatory Date of Birth.
Note: Infant will be linked to first passenger in the
booking.
N.P5-6@2ALONGI/MELISSA Change names 5 and 6, passengers have same
MRS/CHARLES MR surname.
N.P3@I/BLACK/ISABEL Change name 3 (an infant) to another infant name.
MISS*03SEP24
N.P2@SMITH/JACOB MR Change name 2 to Smith/Jacob Mr
Note: Many airlines do not allow or only allow limited
name changes after ending a booking file. An error
response may be returned "NAME CHANGES NOT

Format Guide – Travelport+ (Galileo) 17

Format Explanation
ALLOWED". Also, flights might be canceled by the airline
after an unauthorized name change. Please contact
airline for their rules on name changes.
N.P2@*P-C08 DOB16NOV16 Add or update name remark.
N.P1@ Delete passenger 1.
N.P1@* Delete name remarks.
PTC or PTC/B Retrieve Passenger Type Codes.
SI.P3/CHLD*12JAN19 Send a message to the airlines in the booking with the
date of birth of a child, passenger 3 in the booking.

• Name Field: minimum of 2 characters and maximum of 55 characters.

• Name Remarks: minimum of 2 characters and maximum of 33 characters including
spaces.

Tip: How to enter a one-character name (passenger surname comprising one

letter) in a PNR/booking file
If the passenger's surname is one character, you can add it to a name field or SSR
DOCS. AIRIMP (Airline interline messaging procedures from IATA) states the
following rule (2.6.10.2):
Combine the single letter family name with the given name of the passenger as the
family name. For example, enter Miss Mary Y as YMARY/MISS and enter Miss
Tuyetmai Van A as ATUYETMAIVAN/MISS.
Multiple members of a single letter family name must be entered as individual name
elements. For example, John and Sally U must be entered as UJOHN/MR and
USALLY/MRS.
If in doubt, please contact the airline for the required format.

Tip: How to enter a passenger name without first name in a PNR/booking file
If a passenger only has a name, and no first or last name in his passport, the name
needs to be added differently to a PNR. Airlines might have different regulations.
For example: Miss Indradanarta can be added as: INDRADANARTA/MRS,
INDRADANARTA/INDRADANARTA MRS or INDRADANARTA/FNU MRS (FNU =
First Name Unavailable).

Please contact the airline for the required format.

18 Format Guide – Travelport+ (Galileo)

Phone field
H/P.
Format Explanation

P.T*0793 888184- Add travel agency number with set city and agent reference.
JAN
P.ZRHB*508042 Add Zurich business telephone contact with extension number.
X2184
P.LONA*0208-372- Add accommodation/hotel number with extension number.
9878 X372
P.PARN No Paris telephone contact number.
P.HKGE*SUE-- Create e-mail address. Use -- in place of _"underscore" symbol.
LI//MAIL.COM Use // in place of @ "at" symbol.
P.3@AMSH*02034 56 Change phone field 3.
78 90
P.2@ Cancel phone field 2.

Ticketing field
H/T.
Format Explanation

T.T* Minimum ticketing input.

T.TAU/10FEB Booking to be assigned to ticketing queue 10 for automatic
ticketing on 10 February.
T.TAU/10FEB*FREE Ticketing field including remark.
TEXT
T.@TAU/08MAR Change ticketing field.

Format Guide – Travelport+ (Galileo) 19

Received from field
H/R.
Format Explanation

R.AGT Received from agent.

In Smartpoint this can be set under:

APPLICATION SETTINGS – AUTORECEIVE. The agent does not
have to enter this field anymore.
Be aware, the Auto Receive is terminal related.

End transact and ignore

H/ENTR
Format Explanation

E or ET End the transaction. Save the booking file.

ER End the transaction and retrieve same booking file.
EM End the booking file and mail the itinerary to the first mail address in the
booking.
ERM End and Retrieve the booking file and mail the itinerary to the first email
address in the booking file.
ERMALL End and Retrieve the booking file and mail the itinerary to all email
addresses in the booking file.
ERMALL*ETR End and Mail. In the mail, all Electronic Ticket Receipts (ETR’s) will be
attached.

I Ignore booking file. Client file reference remains.

IR Ignore and retrieve booking file in original state.

20 Format Guide – Travelport+ (Galileo)

Retrieve booking file
H/RETRIEVE
Format Explanation

*3WG6BD Retrieve booking file by record locator number.

*-HENRIQUEZ Retrieve booking file by surname.
*- WILLIAMS/CHRIS Retrieve booking file by full name.
MR
*- I/WHITE Retrieve booking file for infant WHITE.
*28JUN- WHITTAKER Retrieve booking file by date of departure and passenger name.

**HK7- WHITE Retrieve the booking for passenger WHITE created in branch
pseudo city HK7.
**B- KING/JANET Retrieve booking file with same name, for all branch agencies.
MRS

Format Guide – Travelport+ (Galileo) 21

Cancel and rebook
H/XIS, H/XRDT
Format Explanation

X2 Cancel segment 2.
X2-4 Cancel segments 2 through 4.
X2.4-6 Cancel segments 2 and 4 through 6.
XI Cancel entire Itinerary.
XA Cancel all Air segments only.
@1XK Remove a HX segment passively (for all airlines except EK).
XH Cancel all Hotel segments only.
XC Cancel all Car segments only.
@2/KL1601 Change segment 2 to KL1601 (
Note: New flight must have same origin and destination as originally
booked flight.
@2/23JAN Change segment 2 to 23 January.
@2/H Change segment 2 to class H.
@2/23JAN/H Change segment 2 to 23 January, class H.
@1/SK554/16SEP/Y Change segment 1 to SK554 on 23 January, class Y.
Note: New flight must have same origin and destination as originally
booked flight.
@A/J Change all segments to class J.
@1/2 Change the number of seats booked for segment 1 to 2 (only before
End Transact, not supported by all airlines).
@A/2 Change the number of seats booked to 2 (only before End Transact,
not supported by all airlines).

22 Format Guide – Travelport+ (Galileo)

CREATING A BOOKING FILE, OPTIONAL FIELDS
Most optional fields can be added via the different scripts under:

Retention segment
H/RD.
Travelportmarketplace.com offers a free tool for download, PNR Retention Default
Settings, to automate the retention line.

Format Description

RT.T/22SEP* Add retention segment with date

RT.T/22SEP*RETENTION Add retention segment with date and text

Notepad
H/NP.

Notepads can be added using the script under CREATE/EDIT BOOKING FILE
REMARKS and choose OTHER REMARKS.

Format Explanation

NP.FREE TEXT Create a notepad item. Will not show in history of the booking file
when deleted.
NP.C**THIS IS Create a Confidential notepad item.
CONFIDENTIAL Notes:
• Confidential notepad items can only be viewed by the
owner (i.e. the creating agency) of the Booking File. Non
owing PCCs will see the message "CONFIDENTIAL"
when accessing the Notepad field.
• Confidential notepad items can only be added by the
Booking File owner PCC. Non owning PCCs will receive
the error "RESTRICTED" if attempting to add a
Confidential notepad item.

NP.H**TEXT Create a notepad that will be saved in the history of the booking
file when removed
NP.HX**TEXT Historical notepad with additional qualifier
NP.F**VI555533332222 Create notepad item to securely store credit card information.
1111 EXP 11/25 FREE Number is hidden (except last 4 digits) after booking file is
FORM TEXT closed.

Format Guide – Travelport+ (Galileo) 23

Format Explanation

NP.**BUSINESS Notepad+ remark, will be automatically placed in the first line of

CLASS ONLY the notepad field
NP.2@NEW TEXT Change second notepad item
NP.2@ Delete second notepad item
NP.VIEWTRIPNET Suppress fare information in ViewTrip
NP.VIEWTRIPITIN Suppresses all fare information, forms of payments and
endorsements in ViewTrip
*HNP Display history of Notepads

Postscript
Postscript information will be displayed at the top of the Booking
File. This will allow agents to make important information visible
when displaying the PNR.
Format Explanation

PS.CHECK Create a Postscript item. Message will show at the top of the PNR.
HOTEL Single item field.
PS.@CHECK Change a Postscript item. .
CAR
PS.@ Remove a Postscript item..

Note: The maximum number of characters in a Postscript message is 64.

24 Format Guide – Travelport+ (Galileo)

Review Booking File
H/RB.

Review Booking can be added using the script under CREATE/EDIT BOOKING FILE
REMARKS and choose REVIEW BF.

Format Explanation

RB.09OCT*FREE TEXT Create a review booking, specified date, defaults to own

branch at 0700, to queue 12
RB.09OCT/1530*FREE Create a review booking with specified date, time and free
TEXT text, defaults to own branch, to queue 12
RB.Q41*FREE TEXT Create a review booking, specified queue, defaults to own
branch, today's date at 0700
RB.XX0/24SEP/1530/Q26* Place BF on Queue 26 of agency XX0 on 24SEP at 1530
FREE TEXT
RB.1300/Q12.Q29*FREE Create two review booking file items for own branch, today at
TEXT 1300 for queue 12 and queue 29 with the same text
RB.3@XX0/10FEB/Q25*F Change review booking file item number 3 to place BF on
REE TEXT Q25 of agency XX0 on 10FEB with text
RB.@1/10JUL Change the review date of review booking file item 1 to 10JUL
, with all other fields unchanged
RB.3@ Delete review booking file item number 3

Email addresses
H/EMAIL

Email addresses can be added using the script under CREATE/EDIT CUSTOMER
INFORMATION and choose CONTACT.

Format Explanation

[email protected] Add an e-mail "TO" address

[email protected] Add an e-mail "FROM" address

Format Guide – Travelport+ (Galileo) 25

Address
H/ADDR, H/D., H/W.

Addresses can be added using the script under CREATE/EDIT CUSTOMER

INFORMATION and choose ADDRESS.

Format Explanation

W.MR.D.BONNERS*29 ST PAULS Written address with 5 subfields

AVE*KENTON*MIDDX* P/HA39SP including postal code.
D.TRAVELPORT EUROPE*MAIN Delivery address with 3 subfields.
ENTRANCE*GRD FLT EAST CORE
W.@2*82 BEDFORD AVENUE Change second subfield of written
address.
W.@ Delete address

Mileage membership
H/M.

Mileage memberships can be added using the script under the header Edit PNR,
CREATE/EDIT CUSTOMER INFORMATION and choose LOYALTY.

Format Explanation

M.P2/LH123456789 Enter LH mileage card number for passenger 2

M.KL1234567893 Enter KL mileage card number for booking file with a single
passenger
M.P2/BA123456789- Enter BA/SK mileage card numbers for passenger 2. A
SKEBB704705904 maximum of 10 mileage cards can be entered with one entry.
M.P1/UA12345876490/TG/ Enter UA mileage card number for passenger 1, specifying
LH/AC Cross Accrual participants TG, LH and AC who are listed in
the UA Mileage Membership Agreement Table (Minimum 1,
maximum 10 additional airlines)
M.P2@ Delete all mileage membership data for passenger 2.
M*UA Displays the Mileage Membership Agreement Table for UA.

Note: Some airlines (e.g., KL, AF, LH) have interactive Frequent Flyer Control. The
mileage card will be checked with the passenger’s name upon input.

26 Format Guide – Travelport+ (Galileo)

Special Service Requests (SSRs)
H/SSR
Most codes are so called PROGRAMMATIC SSR Codes. The airline will respond to these
requests using status codes.

Programmatic SSRs can be added using the script under CREATE/EDIT SPECIAL
SERVICES and choose SPECIAL SERVICE REQUEST.

Format Explanation

H/MEAL and Use these entries to retrieve meal and other codes.
H/ASSC
SI.VGML Request a VGML for all passengers on all AIR segments.
SI.P1/VGML Request a VGML for passenger 1 on all AIR segments.
SI.S3/VLML Request VLML for all passengers on segment 3 only.
SI.P3/BIKENN2 Passenger 3 is transporting 2 bicycles.
SI.P2S3.4/SPML* Request SPML for passenger 2, segments 3 and 4. The special meal
NO EGGS request must be followed by descriptive text (max. 180 characters).
@ALL Update all SSRs: TK/KK/KL become HK; UU/UL become HL; NO/UN
are deleted.

SI.INFT@HK Update INFT to HK (this cannot be done via @ALL).

SI.ALL@ Cancels all Service Information from the BF (a cancellation message
will be sent).
*SI Displays all SSR items.
*SIR Show SSR items to be reinstated after a change of journey.
SIR VGML Click on SIR VGML to reinstate the service.

If there is no programmatic code, manual SSRs can be created. Manual SSRs can,
amongst others, be used for APIS information and contact information.

Manual SSRs can also be added using the script under CREATE/EDIT SPECIAL
SERVICES and choose SPECIAL SERVICE REQUEST.

Format Guide – Travelport+ (Galileo) 27

Advance Passenger Information System (APIS)
H/APIS
The easiest way to add Secure Flight Information or APIS is by #APIS or open the script
under CREATE/EDIT CUSTOMER INFORMATION and choose SECURITY.

Format Explanation

SI.P1/SSRDOCSYYHK1/////30 Minimum entry for Secure Flight (USA) information for all
JAN85/F//SMITH/MARY airlines in a one-passenger booking file, includes birth
date, gender, surname, and first name. YY represents the
airline booked. Name added must match ID. Mandatory
slashes for omitted data.
SI.P2/SSRDOCSBAHK1/////02 Passenger 2, BA represents the airline booked.
MAR90/M//JONES/JAMES/R Mandatory slashes for omitted data.
AYMOND
SI.P1/SSRDOCSBAHK1/P/G APIS information: Passenger 1 has passport issued in
B/ GB, number S12345678. He has British nationality, date
S12345678/GB/12JUL76/M/2 of birth 12JUL76, male, and his passport expires
3OCT26/ 23OCT26. BA represents the airline code.
SMITH/JOHN/RICHARD
SI.P1/SSRDOCOYYHK1//K/9 Passenger 1, born in US has Known Traveller Number
891404///US 9891401.
SI.P1/SSRDOCOBAHK1/LON Passenger 1, born in London has redress number
DON 1542310/Registered London on 04NOV21/ Valid USA
GB/R/1542310/LONDON
GB/04NOV21/US
SI.P1/SSRDOCALHHK1/R/DE Residental address of passenger 1
/234B STRAVINER Note: /D/ Destination address is required for USA visits.
STRASSE/HANOVER//11718

28 Format Guide – Travelport+ (Galileo)

Contact information
Airlines require contact information (CTCE, CTCM or CTCR). This will only be used in case
of schedule changes, etc.

These manual SSRs can also be added using the script under CREATE/EDIT
SPECIAL SERVICES and choose SPECIAL SERVICE REQUEST.

Format Explanation

SI.P1/SSRCTCMYYHK1/60127776777/E Passenger 1 mobile telephone number for all

N airlines in the booking. Preferred language
English. YY will send the contact information
top all airlines in the booking, however it can
be replaced with the 2-character carrier code.
SI.P2/SSRCTCEYYHK1/PETMOON64//G Passenger 2 email address. Use double
MAIL.COM slashes // for @. YY can be replaced with 2-
character carrier code.
Notes:
• Use two periods (..) for the
underscore (_)
• Use "./" in place of a "-" in email
addresses when entering the e-mail
address if the airline does not accept
a dash in the email address.

SI.P1/SSRCTCRYYHK1/PAX REFUSED The CTCR indicates the passenger refused to

TO PROVIDE CONTACT INFO provide contact information, after the last slash
it is a free form text. YY can be replaced with
2-character carrier code.

Status codes
H/STATUS
Airlines will respond to requests for services, flights, seats, etc. with status codes. There
are many. Please see the Help pages. Some important status codes are:

• PN – Pending/On Request
• KK – Confirmed by the airline to the agent
• UC/UN – Unable
• TK – Confirmed time change
• HX – Cancelled by the airline
• HK – Holds Confirmed

Format Guide – Travelport+ (Galileo) 29

Other Service Information (OSI)
H/OSI

OSIs can be added using the script under CREATE/EDIT SPECIAL SERVICES and
choose OTHER SERVICE INFORMATION.
For private fares (e.g., TO fares) it might be necessary to add an OSI before the first
closure of the booking file in order to get an extension of the last ticketing date. The
airline should provide you with the appropriate entry.

Format Explanation

SI.KL*TCP4 with PNR Passengers are travelling together with passengers from
123ABC another booking file.
SI.BA*TKNM1254567890 Advise airline of ticket number.
1203
SI.2@ Delete item number 2.

Vendor remarks
H/V.
Format Explanation

V.AKQ*PLEASE ADVISE COST OF Send message to airline vendor KQ.

KENNEL
*VR Display all incoming and outgoing vendor
remarks

Seat maps
H/M.
In Smartpoint, seats are booked by clicking on the booked class, by typing #SEAT or via
the Seat Assignment script under .

Format Explanation

SA*S1 Display seat availability map for segment 1

S.@ Cancel seats for all passengers on all segments
*SD Display seat data
@ALL Update the seat status codes. KK will become HK etc.

30 Format Guide – Travelport+ (Galileo)

Itinerary remarks
H/RI.
Format Explanation

RI.TEXT Create unassociated remark

RI.TEXT+RI.TEXT Create multiple unassociated remarks
RI. (type 2 blank spaces) Create a blank line in the itinerary before or between
unassociated remarks

RI.S2*TEXT Add text associated to segment 2

RI.2@NEW TEXT Change the second itinerary remark to new text
RI.3@ Delete itinerary remark 3
*RI Display itinerary remarks
#VT Open ViewTrip

Form of payment
H/F.

The Form of Payment can be added using the script under CREATE/EDIT
CUSTOMER INFORMATION and choose PAYMENT.

Format Explanation

F.S Form of payment cash.

F.INV FREE TEXT Form of payment invoice with mandatory free text
(max. 38 characters).

F.NONREF FREE TEXT Form of payment NON REF with optional free text
(Max. 44 characters).
F.AX373912345678901/D1228 Form of payment credit card number with expiry
date.
F.@ Delete form of payment field.

Format Guide – Travelport+ (Galileo) 31

Document invoice remarks
H/DI.
Many different types of document invoice (DI) remarks can be added to the PNR. Some will
be added to the itinerary, others will not. The frequently used are shown below. DIs can be
added using the script under CREATE/EDIT BOOKING FILE REMARKS and choose
OTHER REMARKS. Under ADD NEW choose INVOICE REMARK the type of invoice
remark.

Format Description

DI.AC- Add account details (single item field). Maximum 42 characters.

ACCOUNTNAME
DI.FT- Add a maximum of 45 characters of accounting free text which is sent
FREETEXT to the back office system (MIR).
DI.2@ Remove DI 2.

32 Format Guide – Travelport+ (Galileo)

FARE QUOTE PUBLIC FARES
Fare quotes can also be done via the AIR PRICING tab under

Fare quote assumptions

Travelport 360 Fares makes the following assumptions when you make a basic entry to
request a fare quote:
You can include fare quote modifiers with your fare quote entry to override any or all of
these assumptions.

Basic fare quote entries

H/FQBE
H/FQ
By default Travelport+ will consider any Private or Public fare
when pricing an itinerary. Net fares will only ever quote if :C is
added to the entry.
Format Explanation

FQ Quote applicable adult fare (private or public) for all passengers, all
segments, in the class booked. Plating carrier logic will be used.

FQBA Quote Best Buy, irrespective of availability

FQBB Fare Quote Best Buy
FQBC Quote Best Buy, calculating the saving between the fare for the itinerary as
booked, and the fare after re-book.
FQBBK Best Buy automatic rebook (after FQBB or FQBC)
FQA Quote alternate fares for itinerary (IFQ only)

Fare types
Format Explanation

FQ Quote public and private fares. Cheapest option will be returned.

FQ:N Quote public fares only.

Format Guide – Travelport+ (Galileo) 33

 Fare quote follow-up entries
H/FQFU
Format Explanation

FQBBK Best Buy automatic rebook (after FQBB or FQBC).

FQL Display fare quote ladder (first passenger description) (IFQ only).
FQL2 Display fare quote ladder (second passenger description) (IFQ only).
*FF1 Display filed fare number 1 in linear format.
*FF2-4 Display filed fare numbers 2 to 4 in linear format.
*FFALL Display all filed fares in linear format.

FO Display additional fees after FQ response.

FO1 Display additional fees for fare quote 1.
F*Q Display fare quote field (linear format) when fare cannot be filed or from
alternate fare quote.

FQ* Redisplay fare quote (summary format).

FQBB* Redisplay Best Buy fare quote.
FQN Display fare components (for last quoted fare).
FNS2 Display fare notes for segment 2 (NAFQ only).
FRS2 Display fare routing for segment 2.
FF3 File fare number 3 obtained from alternate fare quote input (FQA).

Display fare notes after FQ entries

H/FQDN
Format Explanation

FQN Display fare components (of last quoted fares).

FN2 Display category menu for component 2.
FN1/P10 Display fare notes by specific paragraph from category menu.
FN2/ALL Display all fare notes.
FN*ALL Display all rule text after fare quote rule display of specific
segment.

34 Format Guide – Travelport+ (Galileo)

 FN4/P1-5.10 or FN4/1- Display fare notes by specified category.
5.10
FN3/S Display fare notes synopsis (selected city pairs only).
FQN* Redisplay fare components.
FR2 Display routing for component 2.
FRS2 Display route for segment 2 of itinerary, after fare quote rule
display of specific segment.

FARE QUOTE PRIVATE FARES

H/FQ
Format Explanation

FQBB:P Best buy for private fares only

FQ-TO Quote cheapest applicable fare, including fares with account
code TO

FQ-:TO Quote only fares with account code TO

FQ*ITX Quote PTC ITX fares including ADT fares
FQ**ITX Quote PTC ITX fares only
FQP3*ITF/ACCITX Quote ITF infant, accompanied by ITX adult
FQP3*I09/ACCITX-:TO Quote I09, acc by ITX, account code TO only

*NTD1 Open Net Ticket Data summary of filed fare 1

*NTD1/D Open Net Ticket Data details of filed fare 1

QUOTING OF TAXES
Format Explanation

FQTDD Informative pricing including tax explanation and Pricing Units.

F*Q Show fare construction and taxes. Follow up entry after FQ or FQBB
FQTE Fare Quote, Taxes Exempt, only use when no taxes applicable, e.g.,
cabin baggage
FQTE-00 Quote taxes only using default plating carrier
FQCDL/TE-00 Quote taxes with plating carrier DL.

Format Guide – Travelport+ (Galileo) 35

FILED FARES
H/*FF
Format Explanation

*FF Display a summary of all filed fares

*FF1 Display detailed linear fare construction for fare 1
*FFALL Display detailed linear fare construction for all filed fares
FXALL Cancel all filed fares
FX3 Cancel filed fare 3 (for example in case of error message: ‘Duplicate Filed
Fares exist’)

Filed fares guarantee codes

H/GUAR
Fare quotes will have a Guarantee Code. Fare status indicators:

FCPI FCMI Eligible for Explanation

code code ADM
Review

A 0 Yes Auto-priced airline private fare.

B 1 No Manually built fare.

G 0 Yes Auto-priced public fare.

I N/A No Invalid fare, due to change of flight segments.

M 1 No Manipulated public or private fare. Fare modifier (public

and private fares) or discount modifier (public fares) used.

P 1 No Agency private fare, standard contract.

Airline private fare, discount modifier used.

R 1 No Restored fare.

T N/A No Ticket, used in historical record.

X N/A No Expired Filed Fare.

Z 0 Yes Auto-priced agency private fare , marked up from airline

filed net fare. Airline rules used.

A, G 2 Yes Auto-priced public or private fare. Baggage allowance,

or Z taxes fees or charges have been modified.

36 Format Guide – Travelport+ (Galileo)

FARE SHOPPING WITHOUT A BOOKING FILE
H/FS
Fare Shopping entries can also be generated via Smartpanel. Smartpanel can be opened

by typing Alt+T. In Flex Windows Smartpanel can also be opened via or via . In
Classic View Smartpanel can be found under the SEARCH header.
To search for the cheapest available fare for flight segments specified, you can use two

scripts under the header:

• FLIGHT SHOPPING SEARCH for basic one way and round trip requests.
• SMARTPANEL for more complicated searches with plenty modifiers.

Smartpanel can also be opened via the button, Alt+T, or #FS.

Note: Some of the below Fare Shopping responses will only show in native mode.

Format Explanation

FSLON10JANDXB One way journey.

FSLON10JANDXB20JANLON Round trip journey.

FSLON10JANDXB-- Surface sector.

AUH20JANLON
FSROM11JUNX-JFKCVG One way, connecting city (X-JFK).
FS2BOS25MAYLON07JUNBO 2 passengers.
S
FSMIA#11JUNLAX19JUNMIA Depart MIA only

FSMIA11JUNLAX#19JUNMIA Arrive and depart LAX only

FSLAX#25MAYSFO# Flights only from the airport LAX and only to the airport
SFO.
Note:Only works in native. A '!' or ';' needs to be added to
the entry get a response.

Format Guide – Travelport+ (Galileo) 37

Flight segment modifiers
Format Explanation
FSSYD11JUNTYO/QF19JUNH Pricing request with preferred carriers per sector. Qantas
KG/CX for the outbound sector, Cathay for the inbound sector.
FSSIN01MARHKG- Preferred cabin class on sectors. Outbound business,
BUSNS10MARSIN-FIRST inbound first class.
FSZRH27JULLHR.M#08AUGZ Morning departure outbound, evening flight inbound.
RH.E#
FSCDG12JULMAD.D14JULB Direct flight on first sector and single online connection on
UE.SO second sector.

Pricing modifiers
Note: Must be preceded with a ‘+’. More modifiers exist.

Format Explanation

FSFRA10JUNLON17JUNFRA+*C10 Passenger Type Code.

+**ITX Passenger Type Code only.
+P1.2*C07 Adult and Child aged 7 years.
+:P Private (selling level) Fares only.
+:C Net fares only.
+:A Airline Private fares only.
+:G Agency Private fares only.
+:N Pubic fares only.
+:E Include Public, Private and Net fares.
+-ACCT:P Private Fares with account code (may also display
fares without an account code).
+-:ACCT:C Net Fares with account code only.
+PE00 Request fares without penalties, applicable to
both changes and cancellation fees.
+PE50 Request fares with a penalty of 50 percent or less
of the fare value, applicable to both changes and
cancellation fees.

+PX00 Request fares without change fees only.

38 Format Guide – Travelport+ (Galileo)

Format Explanation

+PX50 Request fares with a penalty of 50 percent or less

of the fare value, applicable to both changes and
cancellation fees.
+PR00 Request fully refundable fares only.
+PR50 Request fares with a penalty of 50 percent or less
of the fare value, applicable to both changes and
cancellation fees.
+:NR Fares with no restrictions.
+FXD Fares excluding economy unbundled fares.
+BAG Request fares including a bag, only works for
RCB airlines.
+TE Tax exempt.
+TE-GB Exempt tax with code GB.
+CLX Plating carrier.
+P1 Request fares for passenger 1 only. Name Field
must have been added to booking file.

Availability modifiers
Must be preceded with + +.
Note: More modifiers exist.

Format Explanation

FSLAX11JUNLON19JUNLAX++.D Preferred flight type (Direct).

FSLAX11JUNLON19JUNLAX++//*A Preferred Alliance – Star Alliance (*A).
FSLAX11JUNLON19JUNLAX++ Preferred carriers.
/AA/UA
FSVIE11JUNSIN19JUNVIE++ - Preferred cabin.
PREME
FSNYC11JUNLON19JUNNYC++M Multi airport processing.
FSDEN10FEBMCI++ROI0200 Restrict overnight connections to 2 hours.
FSDEN10FEBMCI++RMC0230 Restrict maximum connecting time to 2 hours and
30 minutes.

FSDEN10FEBMCI++RMA Restrict multi-airport connection.

Format Guide – Travelport+ (Galileo) 39

FARE SHOPPING WITH A BOOKING FILE
H/FSBF
There are many more possibilities, please check H/FSBF. Pricing and availability modifiers
can be used.

Format Explanation

FS Fare Shopping on existing booking

FSS1.2.5.6 Specify segments on fare shopping
FS+BAG Request fares including a bag, only works for RCB airlines.
FS++-BUSNS Specific cabin: ECON, PREME, BUSNS, PREMF, FIRST, AB,
UPPER
FS++RMC0330 Restrict maximum connection to 3 hours and 30 minutes.
FS++- Combination of entries
BUSNS/RMC0500
FS++DT3.D Search direct flight options max 3 hours around departure time.
FS++AT3 Search options max 3 hours around arrival time.
FS++JT12 Maximum journey time per leg 12 hours.

FARE DISPLAY
H/FD
Format Explanation

FDPAR Fare display from your location city to Paris, assumes

today's date
FD14AUGPAR Fare display from your location city to Paris 14AUG
FD14AUGLONPAR or Fare display from London to Paris 14AUG
FDLONPAR14AUG or
FDLON14AUGPAR
FD14AUGLONPAR/BA Fare display from London to Paris for 14AUG for BA.
FD14AUGLONNYC/BA/UA Fare display from London to New York for 14AUG for
BA and UA. A maximum of three airlines can be
specified.
FD13AUGSINHKG –RT Journey type Round Trip(RT), One Way (OW)
FD13AUGSINHKG –OW

40 Format Guide – Travelport+ (Galileo)

Format Explanation

FD14AUGPARPAR-RTW Display the available Round the World (RTW) or Circle

FD14AUGPARPAR-CTF Trip Fares (CTF) from Paris

FDLONPAR*PTC Display all passenger fare types codes for city pair
(except adult)
FD10JAN24LONPAR/BA.T12DE Display fares for historical travel and ticketing date.
C23 Carrier and year must be included in the format. Up to
1 year in the past will be available. Note: Due to
Covid, the historical date has been temporarily
extended to 2 years in the past.
FD15MAR24SYDAKL/NZ.T19FE Display fares for historical travel and ticketing date and
B241030 time.
Notes:
• Native responses only.
• Fare Notes can only be retrieved using
entries.

FD19NOVLONSYD-PRI-TO Request public and private fares, including fares with

account code TO.
FD19NOVLONSYD-PRI-:TO Request fares with account code TO only.
FD19NOVLONSYD-PRI-:TO:A This will return only Airline Private Fares with account
code TO.
FD19NOVLONSYD-PRI-:TO:G This will return only Agency Private Fares with account
code TO.
FD12SEPAMSSIN/KL*ITX-PRI- Request KL TO fares for PTC ITX for KL (if loaded).
TO
FD15JANAMSHKG/CX:P Displays both APF and Selling Airline private fares
(without account code)
FD15JANAMSHKG/CX:A Display Airline private fare (no acct code) only
FD15JANAMSHKG/CX:N Displays Published fares only
FD15JANAMSHKG/CX:C Displays Net Airline private fares only
FD*1/NET Request further information on a shown Net Fare from
a Fare Display
FD15JANAMSHKG/CX:G Display APF fares only
FDAMSNYC/L/KL-H Request fares in H-class for all seasons.

Format Guide – Travelport+ (Galileo) 41

Search qualifiers
Format Explanation

/UA/CO/US Carriers (max. 3)

OW or RT Journey type (one way/round trip)
*PTC Display fares for all non-ADT passenger types
-B Booking class modifier (MUST be accompanied by airline
code)
@Y, @W, @C, @F, @P or Show only fares of a specific cabin: Economy, Premium
@ECON, @PREME, Economy, Business, First, Premium First
@BUSNS, @FIRST,
@PREMF
/2 Display half round trip in NUCs for all round trip fares
:NUC Display fares in NUC
FDSFOLONV26JAN08FEB Validates fare restrictions and displays applicable return
fares for specified dates (native responses only).
/A Include estimated taxes (not guaranteed)
/BA–RT@SPCLS*CNN Fare Display return, special and child fares with BA

42 Format Guide – Travelport+ (Galileo)

 Penalty qualifiers
Penalty Qualifiers ensure that the fares returned exclude fares which have certain
penalty conditions.

Format Explanation

/PE00 Exclude fares which contain change / cancellation fees.

/PE50 Display fares with a penalty of 50 percent or less of the fare value,
applicable to both changes and cancellation fees.
/PX00 Exclude fares which contain change fees.
/PX50 Display fares with a penalty of 50 percent or less of the fare value,
applicable to change fees only.

/PR00 Exclude fares which contain cancellation fees.

/PR50 Display fares with a penalty of 50 percent or less of the fare value,
applicable to cancellation fees only.

Fare Notes
H/FUFN
Format Explanation
FN*2 Display fare notes by category menu
FQN Display fare components
FN*1/P8 or FN*1/8 Display paragraph 8 of the Fare Notes for the first fare in the
Fare Display.
FN*1/ALL Display all fare notes
FN2/ALL Display fare notes for segment 2 after FQN
FN*3/P8-10.16 or Display multiple fare note categories of the fare on line 3 in the
FN*1/8-10.16 Fare Display.
FN*1/CHG Display Fare Notes for paragraph 16, using abbreviation CHG.
Only works in native.
FN*1/DISC Display Fare Notes for all discount paragraphs 19, 20, 21, 22
and 25. Only works in native.
FN*1/DATE Display Fare Notes for all date paragraphs 2, 3, 11, 14 and 15.
Only works in native.
FN*1/CHG Display Fare Notes for paragraph 16, using abbreviation CHG.
Only works in native.

Format Guide – Travelport+ (Galileo) 43

Format Explanation
AV Converts Fare Display to an Availability
FDA Converts Availability to a Fare Display
FDC*1 Display booking codes for line 1
FDC*2//UA Display booking codes for secondary carrier UA from primary
carrier's Fare Display line 2
FR*2 Display route information, line 2
FH*1 Display extensive fare information e.g. Travel/Ticket Dates
from Fare Display line 1

ANCILLARY SERVICES (DAS)

The easiest process of booking ancillary services in Smartpoint is via the shopping basket
in the booking file, after finishing the booking file. However, the entries can still be used,
but might give a terminal response.

Select the shopping basket to request ancillaries and fill in the mask.

The shopping basket can only be opened when the booking file is closed (except for Direct
Payment Carriers). Before opening the Shopping Basket, add a quote and, if applicable,
Frequent Flyer cards, to have correct details loaded in the Ancillary Services mask.

Format Explanation

DAS* View available additional services.

*DAS Display booked ancillaries.

44 Format Guide – Travelport+ (Galileo)

DIRECT PAYMENT CARRIERS
Direct Payment Carriers can be booked via availability or Fare Shopper. The easiest way to
book is to select CREATE/EDIT CUSTOMER INFORMATION then fill in all mandatory
information.

Format Explanation

ZPROV Show list of activated Direct Payment Carriers

FSAMS23AUGLON FS request and click to book a flight
Or, use one of the following availability requests.
A20SEPLONAMS Neutral availability
A20SEPLONAMS*YY Carrier specific availability
N1Y1 Book one seat Y class, line one, or click on a class to
book a flight
N Mandatory fields required to complete the booking:
T. NAME, TICKETING, RECEIVED, ADDRESS, EMAIL,
R. PHONE, END booking.
W. Some airlines also require SSRDOCS.
MF. or MT. W.MRS.INGRID.DEBRUIN* AMRUM
501*AMSTERDAM*NL*P/1017 BV
P.
[email protected]
SSRDOCS
Most entries can be done via the Mask under # in the
ER
booking file.
M.U21234567 Frequent Flyer card if needed
FQ Price Direct Payment Carrier segment/s.

1. Click to request ancillaries and fill in the mask.

2. Click on the booking class of travel to open the seat map and click on the required
seat to book.
3. Click # before the carrier to open the payment screen and fill in the required
information

F.VI4444XXXXXXXXXXXX/D1026/ Form of payment

S234
R. Add received
ER Finish the booking

Note: Most entries are the usual Travelport+ entries. In Smartpoint almost all entries can
be ‘clicked’.

Format Guide – Travelport+ (Galileo) 45

DIVIDE
H/DP
Divide Procedure
Step # Format Explanation
1 DP2 Divide passenger 2 from the booking file.

2 R.YY Received field (YY = agent initials).

3 F File the new booking file.

4 R.YY Received field(YY = agent initials).

5 E or ER End the booking file.

*DV You can switch any time to the divide booking file

Notes:

• No modification is allowed before the dividing process is completed.

• Special Service Request will stay with the divided passenger.
• Make sure a different Vendor Locator is returned before any modification.

• If you have divided the booking file correctly and have not received a vendor
locator, be sure to add a vendor remark: V.AKL*DIVIDED PNR PLS ACTION AND
ADVISE NEW LOCATOR

46 Format Guide – Travelport+ (Galileo)

REPEAT BOOKING FILE
H/REALLSALL
Format Explanation

REALLSA Repeat all customer data and segments. This includes passenger related
LL services as APIS, contact details, loyalty cards and meal requests.
REALL Repeat all customer data.
RESALL Repeat all segments.
RES2 Repeat segment 2 only.
REALLS2 Repeat booking file with segment 2 only.

Procedure
Step Format Explanation
1 Retrieve the BF to be copied.

2 R.YY Received from (YY = agent initials).

3 REALLSALL or Execute repeat options. Be careful using

RESALL or REALL this entry. If making an identical booking
file, always check for a different vendor
locator before performing any
modification/cancellation.

LIST DISPLAY / PREVIEW PLUS

H/LD
Format Explanation

LD/ALL/28DEC-D Retrieve all booking files with a segment date 28 December. Output
is to screen.
LD/TKT/28DEC- Retrieve booking files, without a ticketing deadline, and with a
Q/44 segment date of 28 December. Output is to Queue 44.
LDT/UTK/28DEC- Retrieve all unticketed booking files with a segment date of 28
Q/60 December. Output is to queue 60.
When using UTK, bear in mind booking files containing a Ticketing
Field T.T* will be considered as ticketed.
LD/ALL/15JUN*20J Retrieve all booking files, with a segment date between 15 and
UN-Q/44 20JUN. Output is to Queue 44.

Format Guide – Travelport+ (Galileo) 47

Listings by air segments optional items
Format Explanation

/XF7 A branch PCC code can be specified.

/BA Specific airline.
/BA.AZ Multiple airlines (max. 5).
/KL285 Flight number.
/F Specific class.
/22DEC*28D Flight segment date range (max. is system date range).
EC Note: List can be requested until two days after a flown flight (when the
segment is purged from the system).
/BAMS Board point.
/DGVA or Destination point.
/OGVA
/C15JUN Creation date 15 June.
/S-WP By user sign.
LD/ABS/ALL All branches.
etc

Example entry, the sequence of the modifiers is important.

LD/XF6/ALL/BAMS/KL/C28DEC*31DEC/1MAR*31MAR-Q/50
List Display all booking files on PCC XF6, leaving from AMS that have been created
between 28DEC and 31DEC, with segments between 1MAR and 31MAR. Output is to
queue 50.
Note: The maximum date range is 362 days. If ABS is included in the entry, the user must
have a second level authorization.

48 Format Guide – Travelport+ (Galileo)

Preview Plus
Preview Plus is a functionality that allows agents to fill in a mask in order to retrieve a List
Display. So, you don't have to remember all the LD entries.
The entry to open Preview Plus is PP/

Format Explanation

PP/ Main screen of Preview Plus.

PP/AIR Air screen of Preview Plus. Can only be opened after filling in the main screen.

PP/AUX Auxiliary screen of Preview Plus. Can only be opened after filling in the main
screen.
PP/TKT Ticket order screen of Preview Plus. Can only be opened after filling in the
main screen.
PP/TVL Travel Information screen of Preview Plus. Corporate ID can be filled in here.
Can only be opened after filling in the main screen.
PP/MAIN Return to main screen.
PP/SUM Summary of the request.

PP/IGN Ignore the mask.

PP/END Retrieve the results.

Format Guide – Travelport+ (Galileo) 49

CLIENT FILES
H/CLIENT FILES
Format Explanation

C* Display agency file

C*Business File Title Display a business file
C*Business File Title- Display a personal file
Personal File Title
C*R Display an active client file
C*P The last personal file
C*B The last business file
CLB A list of all business files
CLB/C A list of business files starting with C
CLP/DHL A list of personal files for DHL
C**-Personal File Title A personal file without business file. Name must be completely
correct.
CM/ or CMM/ or Move an agency file to the booking file
CMT/PCC//
CMT/Business File Title Move a business file to a booking file

CMT/Business File Move a personal file to a booking file

Title-Personal File Title
CMB/ Move a displayed BAR to a booking file
CMP/ Move a displayed PAR to a booking file
CM/R Moves related lines into the booking file for ALL segments and
applicable to ALL passengers.

CM/R/P-2 Moves related lines into the booking file for ALL segments and
applicable to the specified passenger (nbr 2).
CM/R/S-1 Moves related lines into the booking file for the specified
segment (nbr 1) and applicable to the 1st passenger.
CM/R/P-2/S-1 Moves related lines into the booking file for the specified
segment (nbr 1) and applicable to specified passenger (nbr 2)
SCFMOONEN Search client file by surname. CF can be moved from response.
Smartpoint only. Name must be completely correct.

50 Format Guide – Travelport+ (Galileo)

QUEUES
H/QUCO, H/PAQ, H/WQ, H/ORB
Format Explanation

QCA Queue Count All

Q/0 (URG) Q/1 (GEN) Open a queue number 0-99
Q/10
I Ignore (back in the list)
QR Remove the booking file from the queue
QR/23+77 Remove booking file from active queue plus queue 23 and 77
QRQ/ALL Remove booking file from all queues in your PCC (cannot be
done if in the queue)
QXI Sign out of the queue and ignore active booking file
QW Queue where will show you on which queues a specific booking
file resides
QEB/50 Send active booking file to queue 50
QEB/71MG/50 Send to another Q of PCC 71MG
ORB/TAU/17SEP Place booking files with TAU for 17 September on queue 10
ORB/TAU/17SEP- Place booking files with TAU for 17 September on queue 31.
Q/31
ORB/RB/17SEP Place booking files with RB Field for 17 September on queue 12.
ORB/RB/01JUN-Q/30 Place booking files with Review Booking Field for 01June to
queue 30.
QENDON / QENDOFF Activate / Deactivate end of queue marker (second level user
only)
@1XK In case of an HX segment, remove this passively (for all airlines
except EK)

Format Guide – Travelport+ (Galileo) 51

HISTORY
H/*H
Format Explanation

*H Display entire history

*HI Display itinerary history (including Hotel/Car)
*HIA Display air segment history
*HFF Display filed fares history

PAST DATE BOOKING FILE

H/PQ
Format Explanation

PQ/R-3S71JL Retrieve past date booking file by record locator

PQ/24JAN24- Retrieve past date booking file by departure date and name
SHARP/RICHARD
PQ/01JAN24- Retrieve by date range (max. 31 days) and name, own branch
31JAN24-PALIN
PQ/B/26MAR24- Retrieve past date booking file by departure date and name for all
SMIT group coded branches and all selective access PCCs
Q/1*CPD Display the historical booking file

52 Format Guide – Travelport+ (Galileo)

PRINTING IN TRAVELPORT+
H/P-
Most Travelport+ entry responses can also be printed by adding P- in front of the entry. To
print in Smartpoint, use the button.

Entry Explanation

CTRL + B Prints an exact copy of the active window.

CTRL + P Prints an exact copy of the active PNR.
P-*R Prints the retrieved BF.
P-*ALL Prints the retrieved BF, with detailed info of hidden fields.
P-*H Prints history of the retrieved BF.
TKPDID Prints itinerary of the retrieved BF for all passengers and all segments.

TIMATIC
Timatic is used to find all relevant passport, visa, and health regulations.

H/TIMATIC, H/TI-
Format Explanation

TI- Display TIMATIC menu

TI-MV Display fill-in format for visa information
TI-MH Display fill-in format for health information
TI-MA Display fill-in format for health and visa information
TI-RGL Display list with regions
TI-RGL/SCHN Display list with Schengen countries

Format Guide – Travelport+ (Galileo) 53

EXCHANGE RATES
H/FZI, H/FZS
Format Explanation

FZSEUR100.00GBP Convert 100 EUR to GBP

FZSUSD120.00GBP/U Unrounded conversion
FZINUC ROE between local currency and NUC
FZINUC.15JUN21 ROE between EUR and NUC for historical date
FZIEUR100.00NUC Convert currency to NUC
FZIEUR100.00NUC.15JUN21 Convert currency to NUC with historical date

54 Format Guide – Travelport+ (Galileo)

CAR
H/CARS/, H/CAL, H/CALQ, H/CAR/
To request a car availability, click on air segment number in ViewPNR, or use the script

under - Car Availability Search.

Format Explanation

CAISTO Retrieve a car index for Stockholm

CAISTO/ZE Retrieve a car index for Stockholm for car
vendor ZE.

CAD1 Car location policy from CAI or car

availability screen
CAL10MAYVIE/ARR-1100/DT-0900 Request low to high availability, using
mandatory data: pick up date and city and
arrival and drop off time.

/1+CAL/ZE Request low to high availability, from flight

segment 1 to 2, for car vendor ZE.
Some CAL search qualifiers:
/ZD+ZE Car vendors, max 4
.E Car type, economy
/L-C Location (city center)
/L-ZEAMSC01 Location, specific office ZE
/R-BARKARBY Reference point
/D10K Distance 10K
@BEST Rate Code Best

N1A9 Book car on line 9 of availability

Some car sell qualifiers:
/BN-123456 Billing Number
/BS-57288888 Billing Source (IATA number)
/CD-678540 Corporate Discount Number
/EVV-FC Evoucher Full Credit
/SQ-NVS Special Equipment Navigation System
CAM Car modify, check H/CAM for options

Format Guide – Travelport+ (Galileo) 55

Direct sell car
H/0CCR
Passive and Active car segments can be added to a PNR via a direct sell, using the script

under – CAR. All the information must be known by the agent.

Format Explanation

0CCRZENN1AMS1JUN- Long sell entry. Sell without an

2JUNECMN/ARR-1100A/DT-1700/RC- availability.
BEST/SQ-NVS

56 Format Guide – Travelport+ (Galileo)

HOTEL
H/HOTEL
To request a hotel availability, click on air segment number in ViewPNR, or use the script

under - Hotel Availability Search.

You can also use Hotel Retail .

Format Explanation

HOIARN Retrieve a hotel index by airport code, city code,

HOIPAR or HOIPARIS or city name.

HOIPAR/RD Retrieve a hotel index for PAR for hotel vendor

RD only.
HOA15NOV-20NOVATH Request hotel availability low to high availability.
Mandatory data: check in date, check out date,
and city.
/1+HOA Request hotel availability from flight segment 1 to
2.

Some HOA search qualifiers:

/HL+HI+IC Hotel vendors, max 6
/N-KRANSNAPOLSKI Hotel name, max length 12 characters
/VEUR Currency
/R-BARKARBY Reference point
/D10K Distance 10K
@BEST Multilevel Rate Code
HOROSL Request reference points in Oslo
HOD1 Hotel Description for availability line 1
HOC1 Show hotel rates for availability line 1
N1INSIDE2/G- Book 1 room on line 2 of tariff display, guaranteed
VI4444333322221111EXP1224 with a credit card. Maximum 9 rooms in one sell
entry.
Sell via link in Smartpoint Choose Advanced Sell or Passive Sell link in
Smartpoint to book the hotel.
HOM Hotel Modify, check H/HOM for options

Format Guide – Travelport+ (Galileo) 57

Direct sell hotel
H/0HTL, H/HRBC
Passive and Active hotel segments can be added to a PNR via a direct sell, using the SELL

script under – HOTEL. All the information must be known by the agent.

Format Explanation

0HTLICMK1STO10NOV-OUT18NOV/H- Long sell entry. Passive segment, code MK.

STRAND HOTEL/P-10327/R-AIK/BC-I P for Roommaster property ID, BC is the
booking reason code.

DOCUMENT PRODUCTION
Smartpoint Assisted Ticketing (SAT) facilitates document production and is available from
Smartpoint 9.0.2.

The symbol in Smartpoint for SAT is

Smartpoint Assisted Ticketing provides a full user interface for ticketing tasks.

Format Description

#TKTISSUE Assists with updating the filed fare and issuing a ticket.
#TKTLIST Displays a list of electronic tickets in a booking file.
#REVAL Helps the agent revalidate a ticket when the flight details have
changed.
#VOID Allows the agent to void tickets.
#REFUND Allows the agent to do a full, partial, or cancel a refund.
#MANMASK Assists the agent in creating a manual fare.
#SATINVOL or #INVOL Helps the agent process an involuntary exchange.

#SATVOL Helps the agent process a voluntary exchange.

Another important tool is Automated Exchanges (Rapid Reprice). With Automated

Exchanges tickets can be exchanged/reissued automatically, based on the conditions of
the fares. Automated Exchanges needs to be downloaded separately via
www.travelportmarketplace.com.

58 Format Guide – Travelport+ (Galileo)

PRINTER LINKAGE
H/HMLM
Format Description

HMLD Display Linkage

How is My Link Doing

HMLMF52303DT Link Ticket Printer F52303

DT = Ticketing
DA = Mir Device
DI = Itinerary
Help Me Link Machine
HMLM/DELINK Delink all printers
HMLM/DELINK/T Delink Ticketing Printer
HMOMF52303-U Change printer status to UP
Help Me Operate Machine

TICKETING AND VOIDING

H/TKP & H/VOID + GC*606/299
MyTravelport e-ticket information per airline: Keyword: ETKT KL(airline)
A ticket can be issued via SAT or by typing #TKTISSUE
A ticket can be voided via SAT or by typing #VOID

Format Description

TKPVB Validate the booking before issuance

TKP Issue ticket, including associated documents as itinerary and
MIR

TKPDID Issue itinerary only

TKPDTD Issue ticket only
TKPDAD Issue MIR only
TKPDTDAD Issue ticket and MIR

TKP1DTD Issue all passenger priced for filed fare 1

TKP2 Issue ticket and associated documents for filed fare 2

Format Guide – Travelport+ (Galileo) 59

Format Description

TKP1P2 Issue ticket and associated documents for filed fare 1,

passenger 2 only.
TKP1OKX Issue expired filed fare 1 (guarantee code X).
*HTI Display ticket numbers
*HTE Display eticket
*TE2 Display second eticket from a list
*TE/0011231231234 Display eticket by ticket number
*SI Shows services information plus issued tickets
TRV/0161234567890 Void an eticket by ticket number.
BSP: voiding on the same day only.
ARC: voiding until next business day.
TRVE/0741234567890 Void a reissued ticket (if supported by the airline). Only same
day for both ARC and BSP.
DT/IAT/DISKL Interline ticketing agreement for KL
T*GSA*/NL/* GSA airline for a specific country
FF1@R Restore filed Fare 1
/0S1 Remove an already ticketed filed fare.

TRAVEL AGENT SERVICE FEE (TASF) / ARC PAY

H/TASF
Format Explanation

SFPEUR200.00 Add a Service Fee of EUR 200.00 using a Fill-in mask. If the
or currency is not added the system will automatically select the default
SFP200.00 currency of the travel agency.

SFP200.00/LN Linear modifier to issue service fees.

SFP200.00/LR Linear modifier to issue service fees along with due/paid remarks
segments in the booking file.

60 Format Guide – Travelport+ (Galileo)

FORM OF IDENTIFICATION
H/FOID
Some airlines may require FOID before ticket issue or passenger departure. Some
accepted forms of identification are indicated below. Refer to carrier specifications in
MyTravelport under ETKT LA.
FOIDs can be added using the script under the header PNR – CREATE/EDIT SPECIAL
SERVICES and choose SPECIAL SERVICE REQUEST – SSR TYPE -
MISCELLANEOUS.

Format Explanation

SI.P3/SSRFOIDLAHK1/PP12345 Add passport FOID for airline LA for passenger 3 in the

678 booking
NI – National ID card
FF/KL*12345678 – FF card

SALES REPORT (TINS)

H/HMPR
Format Description

HMPR Display TINS report for today for own office.

HMPR/1C6 Display TINS report for today for branch office.
HMPR/25APR Display TINS report for a specific historic date.
HMPR/REF/02JUN-02JUN Display TINS report for refunded tickets only
HMPP/11FEB-14FEB Periodic TINS report

Format Guide – Travelport+ (Galileo) 61

TICKET MODIFIERS
H/TMU
Format Description

TMU1 Ticket Modifier Update for filed fare 1

TMU1CKL Ticket to be issued on KL
TMU1FS or FOP Cash or Nonref for filed fare 1
TMU1FNONREF
TMU2FAX273912234567 Credit card for filed fare 2
89*D1228
TMU1FGRxxxxxxxxxxxx Government warrant code for Malaysia.
x YYYYYYYYY 12345
• Warrant number, max 13 numbers
• Debtor’s code, max 9 characters
• Object code, max 5 characters

Mandatory space between codes.

TMU1Z5 5% commission for filed fare 1, manual overwrite of standard
commission
TMU1EBVLD KL Endorsements for filed fare 1
ONLY*EBNONREF
TMU1TCIT2AMS1 Manual added tour code
TMU1IT*PC Inclusive Tour Modifier
TMU1DTD Demand ticket only when issuing a ticket
TMU1Z@ Delete or change modifier
TMU1TD123456 Ticket designator for filed fare 1.
Note: This modifier applies only to United States (ARC) and
Canadian (BSP) PCCs.
Known Host Limitation
The maximum length of the ticket designator modifier is 10
alphanumeric characters. However, this ticket designator
combined with the FBC (fare basis code), cannot exceed a
total of 15 alphanumeric characters.
If this 15-character limit is exceeded, an error displayed as
either a pop-up message or as header text: ERROR 340 -
TICKET DESIGNATOR IS TOO LARGE.
CGCTD/CSK Show commission table for SK
CGCTD Show commission table for all airlines

62 Format Guide – Travelport+ (Galileo)

MANUAL FARE BUILD
H/FBU or H/FBC
A Manual Fare Build can also be done via Smartpoint Assisted Ticketing or by typing
#MANMASK.
Normally it is possible to force a quote and then adjust according to your wishes.

Format Explanation

FQ@HLSFNL Forced quote for all segments

[email protected]@YRT.5@QRT Forced quote per segment.
It is possible to find fare basis to be used in the
forced quote by doing FQBB and then F*Q.
FBC Request Fare Build Create screen
*FB1 Amending Filed Fare 1
*FB1P3.7 Amending Filed Fare 1 for pax 3, and 7
*FB Show actual manual Fare Build
FBU Fare Build Update
FBI Fare Build Ignored
FBUFB/farebasis Update Fare basis
FBUNVB/15NOV22 or Update NVB (including year)
FBUNVB1/15NOV22
FBUTAX1/ Remove Tax 1 from the Fare Build.
NVA, BG, FARE, EQ, ROE, TAX, Other possible FBU modifiers
TTL, FC, PFC, EB, X, TD1, TB
FBF File the manual build fare for one pax
FBFALL File the manual build fare for all pax

Entries can be combined:

FBUFB/TLXSNL+NVA1/12JUN22+NVB1/12JUN22+NVA2/21JUN22
+NVA2/21JUN22+BG/1PC+FARE/EUR193.00+ROE/0.908183

Format Guide – Travelport+ (Galileo) 63

Example of FBC screen

FARE QUOTE PLANNER

H/FQP
Format Explanation

FQQAMS15JANFCO30JANAMS+K Lowest possible informative quote. Always use

L airport codes to include airport taxes.
FQPAMS15JANFCO30JANAMS+K Informative quote. Maximum 10 responses
L
FQPSYD+QF.Y15JUNAKL+NZ.J20 Informative quote with KL and VN, specific dates
JUNSYD and classes

FQPAMS10AUGX-FRAJNB+LH Informative quote with connection point FRA.

FQPAMS11JUNBKK-- Informative quote with an ARNK segment.
KUL20JUNAMS
FQPAMS20JAN24EZE29JAN24AM Quote fare for unbooked itinerary with historical
S +KL.T15DEC23 dates and historical ticketing date (maximum 1 year
in the past). Due to Covid, the historical date has
been temporarily extended to 2 years in the past.
FQPAMS20NOV23EZE26JAN24A Informative quote with historical dates and historical
MS +KL.B15SEP23.T22OCT23 booking and ticketing date.
FQP*3 Display third response from FQP

64 Format Guide – Travelport+ (Galileo)

HISTORICAL FARE QUOTE
H/FQ
Format Explanation

FQ.T11MAR24 Fare Quote for booking with historical ticketing date. Fare and taxes
as on historical date. Cannot be used with FQBB.
Due to Covid-19, a historical date can be maximum 2 years in the
past.
FQ.H11MAR24 Fare Quote for booking with historical ticketing date and time. Fare as
on historical date, taxes for today.
Due to Covid-19, a historical date can be maximum 2 years in the
past.

FQ.B01MAR24 Override Booking date. This modifier will override the booking
date/time stamp and will be applied to all segments or all segments in
the quote request. Booking date modifier can be used alone or in
combination with the '.T' or '.H' historical modifier. Cannot be used
with FQBB.
FQT
Fare quote a booking using today as booking date.

TICKET REVALIDATION
A ticket can be revalidated via SAT or by typing #REVAL

Format Description

TKRETS1/TN0741234567890/C1 Revalidate segment 1, coupon 1

TKRETS1/TN0741234567890/C1/NVB15SEP25/NV Revalidation entry including
A15SEP25 NVB/NVA details
TKRETS2/TNIN0741234567890/C1 Revalidate infant ticket, segment 2,
coupon 1

Format Guide – Travelport+ (Galileo) 65

EXCHANGE TICKETS
H/TKEX and H/ETKT
A ticket can be manually exchanged via SAT or by typing #SATVOL (1st reissue only).
Automated Exchanges (Rapid Reprice) can be installed to exchange tickets for most
airlines. To activate Automated Exchanges, please contact your account manager.

Format Description

TMU1FEX0571234567890 Add ticket to be exchanged as payment for the new ticket

to the first filed fare. The response will be two masks.
TKPFEX0741234567890 Issue exchanged ticket.
Exchange process goes mainly via fill-in masks. Be aware
to switch off ‘Insert’.
TKP1FEX0571234567890/P1 Create the exchange for Filed Fare 1, for passenger 1.
This entry can be used in case of multiple passengers to
be reissued.
TKPFEX ARC only. Open empty exchange mask. Needed when
exchanging an MCO for an e-ticket.
TKP1FEX ARC only. Open empty exchange mask for filed fare 1.
Needed when exchanging an MCO for an e-ticket.
TKPFEX0011234567890/EP$ ARC only. Add penalty of $200.00.
200.00

66 Format Guide – Travelport+ (Galileo)

Example of exchange masks

Format Guide – Travelport+ (Galileo) 67

REFUNDS
H/REFUND
Full and partial refunds can also be done via SAT or by typing #REFUND

Format Description

TRNE2201234567890/D23NOV2 Full refund (only possible after first issue)

4/RF
TRNE0749902317083/D16NOV2 Full refund with cancellation fee of EUR100.00 (only
4/RF /X100.00 possible after first issue)

TRNE0741234567890/15NOV24 Request refund mask.

The refund process goes via a fill-in mask. Be aware to
switch off ‘Insert’.
TRNC0559902956439 Cancel refund. Only on same day of refund request,
not supported by all airlines.

Example of partial refund mask

68 Format Guide – Travelport+ (Galileo)

EMD
H/EMD and MyTravelport

Service segments can be added via the script under the header – CREATE SERVICE
SEGMENT.

An EMD can be issued via the script: – EMD MANAGER. This tool can also be
activated via Alt+K.
The entry #UPDATEREFDATAON must be done once in Smartpoint to have the correct
settings per airline.
MyTravelport EMD information per airline. Keyword: EMD KL(airline)

Format Description

EMDI/IC0741234567890 Issue an EMD-A in connection with ticket nbr

0741234567890
EMDI/IC0741234567890/SM3 Issue an EMD-S in connection with ticket nbr
0741234567890 with a service segment on line 3 in
the PNR
EMDI/IC0741234567890/SM3/ Form of Payment via credit card
FVI4444333322221111*D1024
0SVCKLEK1AMS15JUN-N1/D/98F/ SVC segment for change fee. A SVC is needed in
CHANGE FEE/70.00 case of an EMD-S.
In case of INF, add to SVC to the ADT.
EMDI/P1/IC0741234567890 Issue an EMD-A in connection with ticket nbr
0741234567890 for pax 1
EMDI/P2/IC0741234567890/RC Issue an EMD-A in connection with ticket number
0741234567890 for passenger 2 for services with
RFIC code C.

EMDI/IC0741234567890/PE-R Issue EMD and email the EMD receipt

EMDL Display EMD list
EMDD1 Display details of EMD 1
EMDV1 EMD Void from EMDL
EMDD9990987654321 Open EMD by document number
EMDV0741234567890 EMD Void
EMDH1 EMD History from EMDL
EMDH074124567890 EMD History
EDOC Show EMD stock

Format Guide – Travelport+ (Galileo) 69

Exchange EMD
Format Description

EMDI/IC0741234567890/ Exchange EMD-A after change of flight, ICW new ticket

EXE0740987654321 number and exchanged for original EMD. Even
exchange only.
EMDI/EXE9990987654321/SM Exchange of EMD-S, even exchange only
1
EMDI/EXED0741234567890/R Exchange of an Eticket to an EMD, manually override
FIC-98B the default RFISC carrier setup.
EMDI/EXED0741234567890/R Exchange of an Eticket to an EMD, manually override
FID-TRANSPORT CREDIT the default Reason For Issuance Description.

EMDI/EXED0741234567890/P2 Exchange of an Eticket to an EMD with passenger

selection in case of booking with multiple passengers.
EMDI/EXED0741234567890/D Exchange of an exchanged eticket to an EMD. The
V150.00 Document Value (DV) must be specified.

TKP1FEXD0741234567890 Exchange an airline or agency issued EMD against a

new ticket (limited number of airlines only).

70 Format Guide – Travelport+ (Galileo)

EMD Interline Agreement
Note: EMD interline agreements can only be used with EMD-A.

Format Description

EMDP/IA*KL List all carriers with an EMD Interline Agreement with the Validating
Carrier KL.
EMDP/IA*-AF List all carriers that can be used as Validating Carrier for Ancillary
Services provided by AF.

MCO FOR RESIDUAL VALUE (ARC ONLY)

H/MCO
Format Description

MCOB/R-K Open refund mask for residual value.

MCOBP1/R-K Open refund mask for passenger 1, residual value.
MCOBP1/S2/R-K Open refund mask for passenger 1, segment 2, residual
value.
MCOF Finalize MCO
MCOP1 Issue MCO 1
*MCO01 Display MCO 1 in a booking file
TRV/0011234567890 Void MCO, same day only.

Example of MCO

Format Guide – Travelport+ (Galileo) 71