Unit 4
1 Progress test
Working with words Business communication
Complete sentences 1–6 with words from the list. Put the words in the correct order to make phrases for
generated controls check welcoming a visitor.
invoice manufactures resolve 21 trip / have / you / Did / g
ood / a ?
1 Our production team the products in the
warehouse. 22 seat / Please / a / take / there / right / be / she’ll / and .
2 My manager the budgets and all department
spending.
23 finding / you / trouble / us / have / D
id / any ?
3 I have to that the products meet our quality
requirements.
24 anything / I / g
et / Can / you ?
4 The new products lots of sales last year.
5 I work in customer service and I have to
customer problems. 25 else / need / anything / you / Do ?
6 Thank you for your order. We will you by
email.
Match the responses below to questions 21–25.
Complete the sentences with a preposition. 26 Yes. Can I print a document somewhere?
7 I am responsible training new staff. 27 No, it was very easy.
8 I am in charge a large team. 28 Thank you.
9 I report the Finance Director. 29 Yes, I did. Thanks!
10 I work closely the Sales Team. 30 Oh, I’d love a coffee. Thank you!
Result __________ / 30 marks
Language at work
Write questions for answers 11–20. Use the correct form
of the word in brackets.
11 ? (department)
I work in HR.
12 ? (employ)
About 15,000.
13 ? (at the moment)
I’m planning a trip to Hong Kong.
14 ? (prefer)
Tea, please.
15 ? (visit Japan)
About six times a year.
16 ? (come)
He’s Swedish.
17 ? (stay)
I’m here until next Thursday.
18 ? (move here)
In 2005.
19 ?
(know about the Australian market)
Not very much.
20 ? (produce)
Parts for car engines.
Business Result Second Edition Pre-intermediate © Oxford University Press PHOTOCOPIABLE
Unit 4 Speaking test
Role cards
Copy this page and cut out the role cards for the students. In this test there are two role-play situations, and students
should do both. Use the Speaking test results forms to evaluate each student’s performance. You can then cut out the
results and give them to the students.
Role-play 1
cut along this line
Student A Student B
The other person is visiting you in your company. You do not know You are visiting the other person in their
each other. company. You do not know each other.
• Introduce yourself and welcome the other person to your company. • Respond naturally to their opening comments.
• Ask the other person if they had a good trip/flight. Add a • Answer their questions about your trip.
follow-up question. • Refuse or accept their offer of a drink.
• Offer them something to drink. • Ask two questions about the other person’s
• Answer the other person’s questions about your company (you can company.
invent the information).
Role-play 2
cut along this line
Student A Student B
You are visiting the other person in their company. The other person is a new client visiting you in your company. You do
You do not know each other. not know each other.
• Respond naturally to their opening comments. • Introduce yourself and welcome the other person to your company.
• Answer their questions about your trip. • Ask the other person if they had a good trip/journey. Add a follow-
• Refuse or accept their offer of help. up question.
• Ask two questions about the other person’s • Offer to help them with their bags.
department. • Answer the other person’s questions about your department (you
can invent the information).
Unit 4 Speaking test results
Use these forms to evaluate the students.
cut along this line
Yes, but Yes, did Yes, but Yes, did
Didn’t do Didn’t do
Student A with some this very Student B with some this very
this this
Can the student …? mistakes well Can the student …? mistakes well
(0 points) (0 points)
(1 point) (2 points) (1 point) (2 points)
introduce introduce
themselves and themselves and
welcome the welcome the
other person other person
make small talk make small talk
about the other about the other
person’s trip person’s trip
add a follow-up add a follow-up
question question
offer to do offer to do
something and something and
accept/refuse accept/refuse
ask and respond ask and respond
to questions to questions
about their about their
company company
Result / 10 marks Result / 10 marks
cut along this line
Business Result Second Edition Pre-intermediate © Oxford University Press PHOTOCOPIABLE
