Jayram Chaudhari
Sarjapur, Bangalore | 9019424956 | [email protected] | Web Portfolio| GitHub
Professional Summary
Experienced Operations and Account Management Professional with over 5 years of expertise in healthcare operations, client
servicing, and process optimization. Proven ability to manage end-to-end operations, resolve escalations, coordinate with cross-
functional teams, and streamline case tracking using automation tools like Python and Excel. Skilled in stakeholder
communication, reporting, SLA adherence, and high-touch client support including HNI/UHNI cases. Strong background in driving
efficiency, managing vendor relationships, and enhancing service delivery in high-volume environments.
Core Skills
• Customer Service • Reporting & Insights • Vendor Management
• Account Management • Python • Operations
• Stakeholder Communication • Advanced Excel • Escalation Management
• Cross-functional Collaboration • PostgreSQL • Client Coordination
Professional Experience
Senior Associate (Account Management)
Visit Health, Mar 2024 – Present
• Act as the single point of contact for Insurer Account, overseeing daily coordination and ensuring a smooth start to the client
journey.
• Scheduled and managed daily medical appointments for Insurer clients, including preparation and sharing of next day
appointment lists.
• Extracted, updated, and maintained real-time case status data every hour to ensure seamless client follow-ups and status
reporting.
• Provided comprehensive client support through email, WhatsApp, and direct calls, ensuring logical case closures and timely
query resolutions.
• Coordinated across internal teams (Calling, Network, Report, Tech) and external stakeholders (Group Customers, Brokers,
Diagnostic Centers) to ensure smooth medical operations.
• Managed escalations, location constraints, alternate DC arrangements, Ultra HNI case handling, and maintained extra cost
approvals and trackers.
• Generated and shared key operational reports (WIP Reports, Conversion Reports, Medical Status Updates) and updated
systems to ensure accurate case tracking.
• Supported insurer call handling, DC approvals, and end-to-end service delivery management for both Retail and Group
insurance clients.
Senior Associate
MediBuddy, Dec 2019 – Mar 2024
• Handled inbound calls for Video Medical Examination Reports (VMER) and coordinated consultations.
• Conducted audits of doctor consultations to maintain quality and compliance standards.
• Scheduled and managed VMER appointments between life-assured clients and doctors.
• Handled Overseas High Net Worth (HNI) and Ultra High Net Worth (UHNI) client of Insurers.
• Addressed escalated cases for VMER and Pre-Policy Physical Medical Check-ups (PPMC) to ensure timely resolution.
• Supervised daily operations of the VMER team, prepared case data, and managed operational workflow.
• Managed 25 inhouse team members and 45 members vendors team across 3 locations (Bangalore, Indore and Srinagar).
• Developed and maintained daily, weekly, monthly, and ad-hoc KPI tracking reports for leadership review.
Education
B.Tech Aryabhatta Knowledge University – Patna, Nov 2012
Certifications
• Excel Basics for Data Analysis – IBM Credential
• Databases and SQL for Data Science with Python – IBM Credential
• Data Analysis with Python – IBM Credential
Projects
• Exploratory Data Analysis and Root Cause Identification for Declining PPMC Sales. Link
• Analyzing Work-in-Progress Data to Improve PPMC Completion Rates. Link
• Automating Daily Excel Reporting for PPMC Appointment Tracking. Link
