AACS2733

Introduction to E-commerce
202501

Student’s copy

Tutorial Worksheet

Name​ : _____________________
Class​ : _____________________

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Tutorial 1: Introduction to E-commerce
Question 1
Describe THREE (3) types of electronic commerce organisation.

Question 2
Provide an example of business that belongs to partial e-commerce. Describe the business from the
perspective of THREE (3) dimensions of digitisation concept.

Question 3
Provide an example of business that belongs to pure e-commerce. Describe the business from the
perspective of THREE (3) dimensions of digitisation concept.

Question 4
List and explain any TWO (2) benefits of E-commerce to buyer.

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Tutorial 2: The Internet and The Web Infrastructure
Question 1
Differentiate between web client and web server.
Web Client Web server
Hardware

Software

Functions

Question 2
By using a scenario, explain 3-tier web client server architecture in the context of Shopee’s
website.
Web server

Web Client

Data management
software

Question 3
List and explain any TWO (2) benefits of adopting Intranet in an organization.

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Tutorial 3: Web-based tools for E-commerce
Question 1
Differentiate between informational website and interactive website.
Informational website Interactive website

Question 2
Visit the following websites. For each website, identify the types of e-commerce website that it falls
into and give reason to support your answer.

Website Type of e-commerce Reason to support your answer

https://iparkson.com.my/

https://www.platinumvictory.com/

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Question 3
Explain the use of static pages and dynamic pages in online sportwear retail store.
Static page Interactive website

Question 4
What is intelligent agent? Why intelligent agent so important used in E-commerce? Give ONE (1)
example of intelligent agents.

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Tutorial 4: E-commerce Application Software
Question 1
Discuss TWO (2) advantages of electronic catalogue to online travel agency.

Question 2
Differentiate between self-hosting and a dedicated hosting service. ​
Self- hosting dedicated hosting service

Question 3
What is a web advertising? Give any TWO (2) examples of online advertising methods.

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Tutorial 5: Security threats to EC and implementing security for EC
Question 1
Information Assurance (IA) model consists of several attributes and concept that are used to evaluate
the information security of an organization. Examine the following THREE attributes or concepts in
the context of bank institution.

Confidentiality

Integrity

Availability

Question 2
Differentiate and provide ONE (1) example for each type of threat and attacks.

Technical attack Non-Technical attack

Example

Question 3
Differentiate between social engineering and phishing.
Social Engineering Phishing

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Question 4
Describe THREE (3) approaches that may be used to combat social engineering in a company.

Question 5 (Refer Lecture notes suggested answer)

b)​ Explain how the symmetric key encryption process is performed with the aid of a diagram.

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Tutorial 6: The electronic payment system
Question 1
Payment cards are electronic cards that used for payment purpose. Explain credit card and
debit card. Give an example for each of the category.

Credit card Debit card

Example: Example:

Question 2
Define smart card. Describe TWO (2) potential functions of employee smart card used in a
company building.

Question 3
Ms. Aminah is running her own business at home selling popular Malay food items like curry
puff, nasi lemak and kuih-muih. How can Ms. Aminah receive payment from customer? Elaborate
TWO(2) types of payment in the context of her online business.

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Question 4
Answer the following which related to digital wallet (also known as e-wallet)
(a)​ What is E-wallet?

​ ​

(b)​ List THREE (3) Examples of most popular e-Wallets available for Malaysians.

(c)​ Explain THREE (3) advantages of E-wallet.

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Tutorial 7: E-commerce models and online industries
Question 1
Agoda.com is an online travel agency for hotels and vacation rentals.

(a)​Provide a suitable e-commerce business model that can be used by Agoda.com. Explain your
answer.

(b)​List and briefly describe TWO (2) revenue model of Agoda.com.

Question 2
List THREE (3) services of online banking. What is the major advantages of online banking to bank
customers.

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Question 3
Employment placement is an important application of e-commerce.

a)​ Discuss TWO (2) benefits to jobseekers when using a job portal website.

b)​ Discuss TWO (2) benefits to employers of using a job portal website.

Question 4
Expedia is a website for booking travel accommodations and has connections with many of the
world's most popular airlines, hotel chains, rental car companies, and cruise lines. Expedia is so
popular for booking travel accommodations because traveller can get everything in one place:
flights, hotels, car rentals, cruises, and vacation packages.

In your opinion, how does Expedia bring convenient to the travellers by using their website?

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Tutorial 8: E-Tailing
Question 1
What is e-grocer? Provide TWO (2) examples of Malaysia based e-grocer.

Question 2
Identify TWO (2) typical e-grocery shoppers and explain the reason why they choose to buy
groceries online.

Question 3
List THREE (3) advantages that the digital delivery/distribution offers.

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Question 4
With the aid of diagram, explain the term disintermediation. Give an example of web site which
has feature of disintermediation.

Question 5
Briefly define the below term.
Reintermediation

Cybermediation

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