Introduction

A company named Tacopell was founded in 2000 by a group of students. A year before,
they were working as part-time staff in a Restaurant as waitresses. At first, one of the members
saw a problem at the restaurant that they needed to solve. At the restaurant, all the food that they
sell were local Malaysian foods and students like them like to try something new. Muhammad
Daniel foresaw the chances to introduce other countries' cuisine to Malaysia as Malaysia is the
largest multicultural country in which the most populated races are Malay, Chinese, Indian and
many more. As for that, Malaysia has become a tourist attraction for other foreign countries.

Because of that, Muhammad Daniel who is the founder of Tacopell created his own
company even as a student. Together, Adam and his friends are collaborating with each other to
gather all the unique knowledge in foodstuff. Finally, in 2005, Tacopell was born into reality and
became the most-friendly restaurant in Malaysia.

Till this day, Tacopell has saved the cost of maintaining and advertising up to 1.5 billion
Malaysia Ringgit for over 30 years. Tacopell has also been awarded the title of the Dream Team
Award. This achievement displays the commitment and dedication of the team on Tacopell in
providing great service for their clients in every task that has been given to them. It coincides
with our tagline which is happy yummy, happy tummy.
 The TacoPell logo was created in capital letters as a sign of our courage and confidence
in our foods. The green color on each Tacopell letter symbolizes cheerfulness and a strong spirit
to achieve goals.

We chose Muhammad Daniel as our leader because he has the ability to inspire and be
credible to our company. He is a person who has good communication skills and is able to build
good networking with other companies. He also has a highly competitive nature which makes it
difficult for him to give up. The unique and creative ideas highlighted by him make our company
extraordinary, plus his courage to take risks can help develop the company in the future.

Tacopell restaurant opened its first branch at The Mall, Jalan Bandar 12, Taman
Melawati, Kuala Lumpur. There is a wide range of foods, especially Mexican cuisine. Now,
Tacopell has ten branches and has 350 employees throughout Malaysia. It also has an online
website that makes it easy for customers to order the food via online without having to line up at
the restaurant.

Company Background

Tacopell is a leading food industry in Malaysia, established in 2000. Since its inception, the
company has been committed to delivering high-quality products and best services to its
customers while fostering a culture of innovation and sustainability. Over the years, Tacopell has
expanded its operations both domestically and internationally, becoming a key player in the food
industry.

Tacopell has established a reputation for producing high-quality products that set industry
standards and gained customers all over the world. This has been achieved through a steady
dedication to quality. This commitment to quality goes beyond the products themselves and it
covers the full customer journey and protects satisfaction at all times.

Tacopell success can be attributed in part to its creative environment, which promotes continued
growth and the ability to adapt to changing market conditions. The company is positioned for
sustained success and value in the continually evolving food industry by remaining on top of
patterns and using innovative technology.
Tacopell Worldwide is committed to giving outstanding value to its customers while having a
beneficial effect on the environment as it continues its journey of expansion and growth. This
journey is motivated by an ambition for outstanding performance and guided by the values of
innovation and long-term.

Levels of Management

Tacopell Worldwide follows a traditional hierarchical management structure consisting of three

levels:
1. Top Level Management : The top tier of management within an organization is known as
top-level management. The Chief Executive Officer is the top-level management for this
company. The top management oversees determining the general course of the business, creating
plans and strategies, and allocating resources to meet objectives. High-level manager plays a
significant role in the decision-making processes that determine the course of the entire business.
Their attention is not limited to daily operations; it also includes organizational goal setting,
strategic planning, and making sure that the company's resources are properly matched with its
mission.

2. Middle-Level Management : In an organization, middle-level management serves as a liaison

between lower and upper-level managers. They are positioned in the middle of the chain of
command on the organizational chart. In addition to being responsible for overseeing lower-level
managers, middle-level managers also report to and answer to top-level managers. It is their
responsibility to translate the plans and strategies created by upper management into reality in
their respective fields of work. They then create tactical plans for lower-level managers to
implement company areas.

3. Lower-Level Management : Lower-level management is a management position at the

bottom of the hierarchy in the chain of command. Managers at lower levels have direct access to
the production process. They keep an eye on employees as they go about their daily tasks.
Lower-level managers concentrate on managing and overseeing regular tasks. Their primary
responsibility is to supervise and evaluate the work of operational staff. They also oversee,
manage, and guide their work to ensure that the standards and the goals are met.
Types of the Managers and The Skills

Chief Executive Officer (CEO)

A Chief Executive Officer responsible for monitoring the development and performance
of a company. He needs to organize the direction of the company and ensure that the company
reaches the set target. He achieved conceptual skills as he led the company's journey to success.
He seeks opportunities and develops forward-thinking strategies that not only address current
challenges but help advance and elevate the company's name in the future. He is also responsible
for everything in the company in terms of communication, risk taking, long-term planning
because he is the main leader of the company.

Finance Manager

Finance Manager is a professional manager in accounting who is responsible for the

finance wellbeing of an organization or company. Finance manager can advise top management
or corporate officers to determine where and how company assets are allocated or acquired for
use in the business. The finance manager also prepares financial reports monthly, quarterly, half-
yearly and annually to facilitate top management to review the results of the transaction as well
as make detailed financial statements with various skills. He also assists individuals in the role of
overseeing every aspect of the company's financial transactions, including analyzing every
allocated budget and calculating return on investment (ROI) as well as decisions in purchasing
and staffing.

Human Resource Manager

Human Resource Manager is responsible for planning, implementing, and managing

human resource programs and policies of a company to achieve their strategic objectives. The
skills needed for the Human Resources Manager are communication, decision making, training
and development, organizational, and multitasking skills. All these skills can create more
opportunities in the corporate world. It also benefits the company because the company has more
competent employees that will increase productivity and enhance the company reputation
furthermore.

Sales Manager

A Sales Manager is responsible for overseeing and leading a team of sales representatives
to achieve revenue and sales goals for a company. A sales manager also has the responsibility to
analyze sales data and reports for the company. The technical skills needed by a sales manager
are human skills towards our customers and teammate sales because a sales manager should have
strong communication skills, collaboration skills, and motivation skills. This skill is really
functional for the Ohana company to generate revenue.

Marketing Manager

A Marketing Manager is responsible for planning, implementing, and overseeing

marketing strategies to promote a company's products or services. The technical skill needed by
a marketing manager are proficiency in data analysis, digital marketing channels, content
management systems and marketing automation platforms is essential for informed decision-
making and efficient campaign execution. Additional skills in graphic design, web analytics,
budget management, and knowledge of e-commerce platforms contribute to a well-rounded
technical skill set.

Main Body of the Report

Planning
Vision, Mission

A mission statement defines the organization’s business, its objectives, and how it will achieve
these objectives. A vision statement details where the organization wants to go. The company's
mission and vision statements are concise and inspiring statements that clearly communicate the
direction and values of an organization. This statement can powerfully describe your intentions
and it can motivate your team or organization to realize an inspiring vision of the future. So, this
paragraph will explain what our vision and mission are for Tacopell.

Our company vision for Tacopell is “To be the foremost destination for innovative,
craveable Malaysian-inspired cuisine, delighting customers with bold flavors, exceptional
value, and unparalleled convenience”. We will improve the qualities and maintain our quality
to serve the best for our customer. We will inspire the unique taste that will make our customers
fall in love with our foods.

Our company mission for Tacopell is to serve delicious food with a creative twist,
fostering a culture of inclusivity and innovation. We strive to exceed customer expectations by
providing high-quality ingredients, quick service, and a welcoming atmosphere in every
interaction. Through sustainable practices and community engagement, we aim to make a
positive impact on both our customers and the world around us.

Types of Planning

Strategic Planning

Strategic planning is the first step created by an organization. It is used to set priorities,
concentrate efforts and resources, bolster operations, guarantee that employees and other
stakeholders are working toward shared objectives, create consensus regarding desired
outcomes/results, and evaluate and modify the organization's course in response to a changing
environment. Effective strategic planning articulates not only where an organization is going and
the actions needed to make progress, but also how it will know if it is successful.
Tactical Planning

After a company develops a strategic plan, the next step is to divide that plan into more
manageable targets and goals. This is known as tactical planning. A tactical plan is used to
establish objectives and specify the course of action that will be taken to achieve them. Most
tactical plans include a detailed plan of action that will be followed to achieve the objectives of
the larger strategic plan. To guarantee that these tasks are completed on time, these actions or
steps are then frequently assigned to the suitable team members.

Operational Planning

Operational planning is a future oriented process that maps out department goals,
capabilities, and budgets to promote the success of team-based activities designed to support the
strategic plan. Operational plan can be categorized as:

a) Standing Plan

Standing plans, such as policies, procedures, and rules, are designed to address recurring
organizational challenges systematically. They serve as ongoing guides for managers to
efficiently handle these issues and are meant for repeated use. Our company tends to use these
tools because they align with our main goal of having smart and proactive employees. By setting
up and adapting to these frameworks, we make sure our workplace is safe where employees can
operate freely without any injury concern. This helps improve their physical and mental well-
being, which leads to positive outcomes for the company.

Our policy initiatives are strategically designed to achieve and match our business goals.
One of these policies prioritizes our employee's well being, making sure their health is a top
priority. As a standard part of this, all employees must have health screenings before starting
work, followed by regular check-ups every two years. This standardizes the approach to
prioritizing employee's health and creating a strength, care culture in our organization.

Establishing procedures is essential for optimizing the efficiency for operation of a

company. We establish procedures for our employees accordingly. For example, we use
thumbprints to ensure accurate attendance tracking, all employees must follow the method to
clock in and out. Moreover, we apply standard procedure for employee leave requests.
Employees working in the stores must submit their leave request at least one month earlier. This
procedure allows managers to manage schedules effectively.

Rules are essential in a food and beverage business to prevent unwanted occurrences and
to educate employees. Our company set a dress code for our employees. Each employee must
wear specific clothing and comfortable, appropriate shoes with socks while on duty. Moreover,
our employees are prohibited from eating and sleeping during shifts to maintain productivity and
focus. Additionally, employees are expected to show up to work regularly. If they are absent
without a valid health certificate for more than three times they will be fined. These rules can
help discipline issues among employees and uphold the company's reputation.

b) Single-Use Plan

Single-use plans are created for a specific project or occasion, consistently involving
project schedules and budgets. These plans are specific, enabling precise alignment with the
needs of certain situations because they are proposed to focus on addressing a single issue,
commonly known as "Specific plans" and are designed to handle unique issues. The Single-Use
Plan contains three terms:

For future programs, we would like to produce more menu and food products that are
unique in the food industry. The main goal is to produce more products and menus that are
unique in the food industry compared to competitors worldwide. The plan is designed to meet the
demand for innovation in food products, with a specific concentration on a particular area.

The project involves beginning new partnerships with leading food companies such as
Subway or Bask Bear to improve brand visibility and credibility. The plan identifies the chosen
companies and details the type scope of collaboration, with a focus on participation of events
such as food festivals.
 The plan includes the opening of a new outlet to support the marketing and distribution of
the unique food products. The plan quantifies the financial aspect by specifying a budget of
approximately 1 million Malaysian Ringgit, providing clear financial parameters for the project.