Scribd
Upload
43 views1 page

Tomar: Nikhil

Nikhil Tomar is a motivated customer service executive with strong communication and problem-solving skills, seeking a position in an international environment. He has experience in handling customer inquiries, resolving complaints, and upselling services at IGT Solutions. Nikhil holds a Bachelor of Technology degree from Amity University Gwalior and is committed to delivering exceptional customer service.

Uploaded by

Nikhil Tomar
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
43 views1 page

Tomar: Nikhil

Nikhil Tomar is a motivated customer service executive with strong communication and problem-solving skills, seeking a position in an international environment. He has experience in handling customer inquiries, resolving complaints, and upselling services at IGT Solutions. Nikhil holds a Bachelor of Technology degree from Amity University Gwalior and is committed to delivering exceptional customer service.

Uploaded by

Nikhil Tomar
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd

NIKHIL TOMAR

C U S T O M E R S E R V I C E
E X E C U T I V E

9893698236 OBJECTIVE
[email protected] Motivated and customer-focused recent graduate seeking a position in an
international environment.Possess strong communication skills, problem-
DLF Cyber City, DLF Phase 3
solving abilities, and a commitment to delivering exceptional customer service.
Sector 24, Gurugram
Eager to utilize my adaptability and attention to detail to ensure client
satisfaction and contribute to the company’s success.

SKILLS EXPERIENCE

Effective Communication Skills CUSTOMER SERVICE EXECUTIVE

Problem-Solving Abilities IGT Solutions

Active Listening AUG 2024 - FEB 2025

Multitasking Handled Customer Inquiries: Resolved queries related to credit


card usage, billing, payments, and account management efficiently
Time Management
via inbound and outbound channels.
Computer Literacy
Complaint Resolution: Addressed and resolved customer
Product Knowledge
complaints within the set turnaround time, ensuring high customer
CRM Software Proficiency satisfaction levels.
Upselling Services: Informed customers about new credit card
features, offers, and additional services to enhance customer
experience and boost sales.

EDUCATION Maintained Quality Standards: Adhered to communication


protocols and compliance guidelines to ensure accurate and
professional service delivery.
G.W.P.S SCHOOL
Data Management: Logged interactions and maintained records in
2018 - 2019 the CRM system to ensure seamless customer follow-ups.
Achieved Performance Metrics: Met or exceeded key
performance indicators (KPIs) such as Average Handling Time
BACHELOR OF TECHNOLOGY (AHT) and Customer Satisfaction Score (CSAT).
Amity University Gwalior
2020 - 2024

You might also like