Firmware Upgrade Procedure
Important Note:
Check your Web Smart Switch’s current firmware version to determine which firmware upgrade procedure to follow.
Check your current firmware version on the Switch Info page in the management interface. Click on the appropriate link
below for the correct firmware upgrade procedure based on your current firmware version.
A. Current firmware version is 1.00.010
B. Current firmware version is 1.10.026
C. Current firmware version is [Link]
A. Current web smart switch firmware version is 1.00.010
If the current version of your switch is 1.00.010, the firmware upgrade to version 2.10.010 or above requires two
firmware files to be loaded. Firmware version 1.10.026 must be uploaded first before uploading firmware version
2.10.010 or above. The firmware upgrade will fail if 1.10.026 is not uploaded to the switch first.
*Note* Upgrading the firmware version to 3.01.007 would require an upgrade to firmware version
2.10.24 first.
Please completely follow the firmware upgrade instructions below to successfully upgrade the switch firmware.
1. Save the downloaded firmware file to your computer.
2. Extract the zip file contents to your computer and note the directory where the files were extracted.
3. Open your web browser.
4. In the web browser’s address bar, enter the IP address of the switch and press Enter key. (Default IP address:
[Link])
5. Enter the user name and password and click Login to log into the web smart switch management page.
(Default User Name: admin / Default Password: admin)
6. Click Tools on the left hand menu and click on Firmware Upgrade.
7. Click Browse.
8. Navigate to the folder on your computer where the downloaded firmware files were extracted and select the first
firmware file (version 1.10.026) to upload. File: [Link] (firmware file name will differ by
model).
9. After you have selected the correct firmware file, click Upgrade. If prompted, click Yes or OK and wait for the
firmware upgrade process to complete. When the firmware upgrade process has completed you will be brought
back to the switch’s management page login.
Please note the following:
• Do not interrupt the firmware upgrade process. Do not turn off the device or push the reset
button during the firmware upgrade.
• If you are upgrading the firmware using a laptop computer, ensure that the laptop is
connected to a power source or ensure that the battery is fully charged.
• Disable sleep mode on your computer as this may interrupt the firmware upgrade process.
• Do not upgrade the firmware using a wireless connection, only use a wired network connection.
• Any interruptions during the firmware upgrade process may permanently damage your switch.
10. After firmware version 1.10.026 is successfully loaded, repeat steps 4-9 to load to firmware
version 2.10.024 or above.
(ex: [Link], highlighted text in the file name indicates the
firmware version). If prompted, click Yes or OK and wait for the firmware upgrade
process to complete.
11. After the firmware 2.10.024 or above is uploaded, you can log back into the switch’s management page
and you can
verify that the current firmware version (Runtime Image) of the switch is 2.10.010 or above under
Switch Info page.
12. After you have verified that the firmware is successfully uploaded, reset all of your switch
configuration settings to factory default by clicking Tools on the left hand menu and selecting
Factory Default on the Reboot page. Click Apply and if prompted, click Yes or OK and wait for the
reset process to complete.
13. Move on to part C to finish updating your firmware to [Link]
Note: Since this will reset all of the switch configuration to factory default, please make note of
your configuration settings. Additionally, you may need to clear your web browser cache due to
changes in the configuration page appearance.
B. Current web smart switch firmware version is between [Link] to 2.10.010
If the current firmware version of your switch is already 1.10.026 (in the switch management page under
Switch Info), it is not required to upload a hop firmware first, and you can skip ahead and upload the
latest firmware file version.
*Note* Upgrading the firmware version to [Link] would require an upgrade to
firmware version 2.10.024 first.
1. Save the downloaded firmware file to your computer.
2. Extract the zip file contents to your computer and note the directory where the files were extracted.
3. Open your web browser.
4. In the web browser’s address bar, enter the IP address of the switch and press Enter key.
(Default IP address: [Link])
5. Enter the user name and password and click Login to log into the switch management page.
(Default User Name: admin / Default Password: admin)
6. Click Tools on the left hand menu and click on Firmware Upgrade
7. Click Browse.
8. Navigate to the folder on your computer where the downloaded firmware files were extracted and
select the latest version firmware file version 2.10.010 or above to upload.
(ex: [Link], highlighted text in the file name indicates the firmware version).
9. After you have selected the correct firmware file, click Upgrade. If prompted, click Yes or OK and
wait for the firmware upgrade process to complete. When the firmware upgrade process has
completed you will be brought back to the switch’s management page login.
10. After firmware version 1.10.026 is successfully loaded, repeat steps 4-9 to load to firmware
version 2.10.010 or above.
(ex: [Link], highlighted text in the file name indicates the
firmware version). If prompted, click Yes or OK and wait for the firmware upgrade
process to complete.
11. After the firmware 2.10.010 or above is uploaded, you can log back into the switch’s management page
and you can verify that the current firmware version (Runtime Image) of the switch is 3.01.007 or
above under Switch Info page.
12. After you have verified that the firmware is successfully uploaded, reset all of your switch
configuration settings to factory default by clicking Tools on the left hand menu and selecting
Factory Default on the Reboot page. Click Apply and if prompted, click Yes or OK and wait for
the reset process to complete.
Note: Since this will reset all of the switch configuration to factory default, please make note of your
configuration settings. Additionally, you may need to clear your web browser cache due to changes
in the configuration page appearance.
Please note the following:
• Do not interrupt the firmware upgrade process. Do not turn off the device or push the reset
button during the firmware upgrade.
• If you are upgrading the firmware using a laptop computer, ensure that the laptop is
connected to a power source or ensure that the battery is fully charged.
• Disable sleep mode on your computer as this may interrupt the firmware upgrade process.
• Do not upgrade the firmware using a wireless connection, only use a wired network
connection.
• Any interruptions during the firmware upgrade process may permanently damage your switch.
C. Current web smart switch firmware version is 2.10.24
If the current firmware version of your switch is already 2.10.24 (in the switch management page under
Switch Info), it is not required to upload a hop firmware first, and you can skip ahead and upload the
latest firmware file version.
1. Save the downloaded firmware file to your computer.
2. Extract the zip file contents to your computer and note the directory where the files were extracted.
3. Open your web browser.
4. In the web browser’s address bar, enter the IP address of the switch and press Enter key.
(Default IP address: [Link])
5. Enter the user name and password and click Login to log into the switch management page.
(Default User Name: admin / Default Password: admin)
6. Click Tools on the left hand menu and click on Firmware Upgrade
7. Click Browse.
8. Navigate to the folder on your computer where the downloaded firmware files were extracted and
select the latest version firmware file version 3.10.007 or above to upload.
(ex: [Link], highlighted text in the file name indicates the firmware version).
9. After you have selected the correct firmware file, click Upgrade. If prompted, click Yes or OK and
wait for the firmware upgrade process to complete. When the firmware upgrade process has
completed you will be brought back to the switch’s management page login.
10. Log back into the switch, and go to Tools > Firmware Upgrade. Under via HTTP Settings, it will tell
you which firmware version is running on which boot image. Select the image that you would like to
boot from under Image Select and click Apply and Save.
Note: Upgrading your firmware version to [Link] will make two boot images available for use. To ensure the
correct firmware is being used, please select the correct firmware you wish to run with the switch.
11. Go to Tools > Reboot to reboot the switch with the selected firmware. Select Normal under
Reboot Type and click Apply. Your switch will now reboot with the latest firmware.
Please note the following:
• Do not interrupt the firmware upgrade process. Do not turn off the device or push the reset
button during the firmware upgrade.
• If you are upgrading the firmware using a laptop computer, ensure that the laptop is
connected to a power source or ensure that the battery is fully charged.
• Disable sleep mode on your computer as this may interrupt the firmware upgrade process.
• Do not upgrade the firmware using a wireless connection, only use a wired network
connection.
• Any interruptions during the firmware upgrade process may permanently damage your switch.
