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Chapter 1 - Introduction To Operations Management

Operations Management is a core function responsible for transforming inputs into outputs that meet customer needs and create value. It focuses on efficiency, effectiveness, customer satisfaction, and continuous improvement, while ensuring smooth production and delivery of goods and services. Key areas include supply chain management, quality control, and inventory management, with current trends emphasizing automation, sustainability, and data-driven decision making.

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28 views2 pages

Chapter 1 - Introduction To Operations Management

Operations Management is a core function responsible for transforming inputs into outputs that meet customer needs and create value. It focuses on efficiency, effectiveness, customer satisfaction, and continuous improvement, while ensuring smooth production and delivery of goods and services. Key areas include supply chain management, quality control, and inventory management, with current trends emphasizing automation, sustainability, and data-driven decision making.

Uploaded by

Jacquiline Budlong
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd

OPERATIONS MANAGEMENT - BAM 123

INTRODUCTION TO OPERATIONS MANAGEMENT


Learning Outcomes:
At the end of this chapter, you should be able to:
a) Defining operations management
b) The importance of operations management
c) Setting a context for the subject
d) Focusing upon the environment.
e) Operations is a practical subject.

A. What is Operation Management?


• is a core function in any organization, responsible for transforming inputs into
outputs that meet customer needs and create value.
B. Purpose
• Transforming resources into goods and services as efficiently as possible.
C. Key Objectives of Operation management
a. Efficiency
b. Effectiveness
c. Customer satisfaction
d. Continuous Improvement
D. Importance of Operations Management
• Ensures smooth production and delivery of goods and services.
• Helps Businesses achieve competitive advantage.
• Reduces waste and maximizes profits.
• Aligns operations with business strategy.
E. Core Functions of Operations Management
a. Planning – Setting goals and outlining how to achieve them.
b. Organizing – Allocating resources effectively.
c. Staffing – Ensuring the right people are in the right roles.
d. Directing - Leading and motivating teams.
e. Controlling – Monitoring performance and implementing changes.
F. Components of Operations Management
a. Input – Resources such as raw materials, labor, and capital.
b. Process – Activities that are transform inputs into outputs.
c. Output – Finished goods or services delivered to customers
G. Key areas in Operations Management
a. Supply Chain Management – Managing the flow of goods from suppliers to
customers.
b. Quality Control – Ensuring products meet standards.
c. Inventory Management – Balancing stock levels to avoid shortages or excess.
d. Production Planning – Scheduling and optimizing production processes.
e. Logistics – Coordinating transportation and storage of goods.
H. Examples of Operations Management
a. Manufacturing – Managing production lines to create cars or electronics.
b. Retail – Stocking shelves and ensuring timely restocking.
c. Hospitality – Managing hotel bookings and guest services.
d. Healthcare – Coordinating staff, equipment, and patient care.
I. Challenges in Operations Management
a. Adapting to technological advancement.
b. Managing supply chain disruptions.
c. Ensuring sustainability and reducing environmental impact.
d. Balancing cost reduction with quality improvement.
J. Trends in Operations Management
a. Automation and Ai – Increasing efficiency through technology.
b. Sustainability – Reducing waste and promoting eco-friendly practices.
c. Globalization – Managing operations across multiple countries.
d. Data-Driven Decision Making – Using analytics to optimize processes.
K. Why Study Operations Management?
a. Develop problem-solving and analytical skills.
b. Understand how businesses operate and compete.
c. Prepare for careers in various industries, such as manufacturing, retail, and
services.

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