DEPARTMENT OF TRAINING & PLACEMENT
KALINGA INSTITUTE OF INDUSTRIAL TECHNOLOGY (KIIT)
DEEMED TO BE UNIVERSITY, BHUBANESWAR (ODISHA)
No. KIIT-DU/T&P/25/567 Date : 8th July’2025
Kind Attenn : 2025 Graduated B.Tech (All Branches) Students
This is to inform all the above students that UNISYS will be conducting Recruitment
Drive in hybrid mode very shortly.
Students would have received the Job notification through Superset & are directed to
APPLY on or before 9th July’2025 by 11.00 AM to participate for the same.
Profile Offered : Associate Technical Service Desk
Eligibility Criteria : No Backlogs
Process : To be informed
Joining Date : Immediate
Joining Location : RGA Tech Park, Sarjapur Road. Bengaluru
CTC : Rs.3,42,492 + Shift Allowance Rs. 46,200
: Flexible work in any shifts
: Transport provided pickup and drop within the transport
boundary line
Training Agreement : 18 months
Prof. (Dr.) Prachet Bhuyan
Professor & Dean(T&P), KIIT-DU
NB:
1. The Company will be short listing from the registered students list.
2. Find below the Job Description for your reference.
Job Description
Associate Technical Service Desk
Responsibilities:
First point of contact for all end user reported issues or requests
Typically provides technical support for Internal and External customers
Responsible for providing the first-line of telephone technical support of hardware,
Operating Systems, sub-systems and/or applications for customers and/or
employees
Applies basic diagnostic techniques to identify problems, investigate causes and
recommend solutions to correct common failures
Takes end to end Ownership of End User Issues till resolution and follow up as
mandated by the process requirements
Escalates complex problems to the Remote Support Engineering staff or Field
Engineering
Maintains call quality and response times as per the agreed SLA's. Maintains
records of calls and ensure all cases are updated in the system
Support multiple clients through customer service professionalism and insight
Key Skills:
Excellent verbal and written communication.
Good Knowledge on Operating Systems, Hardware, Networking and MS Applications
Good knowledge of Microsoft Office Suite (Word, Excel, Outlook etc.)
Multitasking and coordination skills
Excellent judgment skills to be able to properly evaluate situations and immediately
provide effective solutions
Willingness and ability to work in shifts (24 x 7)