User Guide for Empire MPX™ Video

Reel Cabinets

Document Version 2.0

November 2021
 User Guide for Empire MPX™ Video Reel Cabinets
Everi Games Inc. Proprietary

Copyright Information
©2021 Everi Games Inc. All rights reserved.

This document contains confidential information that is the property of Everi Games Inc. and/or its affiliates
(“Everi”). Release or transmittal of this document, or any portion thereof, to any person not specifically authorized
by Everi to receive this information is strictly prohibited.

RESTRICTED RIGHTS LEGEND

Use, duplication, or disclosure by the United States Government is subject to the restrictions set forth in DFARS
252.227-7013 (c)(1)(ii) and FAR 52.227-19.

NO WARRANTY

THE SOFTWARE, DOCUMENTS, INFORMATION, AND MATERIALS IN THIS PUBLICATION ARE PROVIDED
“AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT
LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE,
OR NON-INFRINGEMENT

LIMITATION OF LIABILITY

In no event will Everi Games Inc. be liable for direct, indirect, special, incidental, economic, cover, or consequential
damages arising out of the use of or inability to use the documents, materials, and software even if advised of the
possibility of such damages.

Contacting Everi

Phone (Help Desk): (844) 383-7424

Fax: (512) 334-7695
E-Mail (Gaming Support Operations): [email protected]
Mailing Address: 206 Wild Basin Road South, Bldg. B, Austin TX 78746
Tech Comms SharePoint Page: https://everi.sharepoint.com/teams/techcommsteam

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Revision History
Version Date Description

1.0 March 2017 Initial Release.

1.1 March 2017 Added USB Charging Panel/PCB and Fans sections.

1.2 February 2018 Added optional chair support for Empire MPX cabinet P/N
400-10499-00.

1.3 March 2018 Added KB 2003: How to Flash Empire MPX Monitor
Firmware to the Troubleshooting section and added Network
Switch section.

1.4 March 2018 Updated Network Switch section.

1.5 March 2018 Added part number and text for the Uninterruptible Power
Supply (UPS).

1.6 September 2018 Added part number and text for the Uninterruptible Power
Supply (UPS).

1.7 December 2018 Updated Replacing the Quixant CPU Backplane and Installing
Lighted Tables sections.

1.8 February 2019 Added pass-through information and floor access panels, added
Epic Edge printer, updated Replacing the CPU backplane
section, updated Replacing the Play Mechanical Button and
added to the Troubleshooting section.

1.9 May 2019 Updated voucher printer firmware troubleshooting, monitor

firmware KB article, and implemented new document format.

2.0 November 2021 Added upgrade instructions for QX-40 CPU to be compatible
with TE Anyway. Updated document formatting to match
current standards.

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Table of Contents
Introduction ................................................................................................................................... 1

Overview ..................................................................................................................................... 1

Icon Key ...................................................................................................................................... 1

Safety Information ........................................................................................................................ 2

Empire MPX EGM External View .............................................................................................. 3

Getting Started .............................................................................................................................. 4

Unpacking and Inspecting .......................................................................................................... 4

Tools............................................................................................................................................ 4

Setting Up ................................................................................................................................... 5
Routing Power and Networking Cables ............................................................................ 10

System Media ........................................................................................................................... 12

Port Diagrams ........................................................................................................................... 13

General Preventative Maintenance ........................................................................................... 14

Hardware Components .............................................................................................................. 15

Doors ......................................................................................................................................... 15

Locks ......................................................................................................................................... 16

Audio Components ................................................................................................................... 17

Replacing the AMP/Subwoofer Assembly........................................................................ 17
Replacing the Satellite Speakers ....................................................................................... 19

Bill Acceptor ............................................................................................................................. 22

Replacing the Bill Acceptor Head..................................................................................... 22
Cleaning or Clearing the Bill Acceptor Head ................................................................... 23
Replacing the Cash Box .................................................................................................... 25
Replacing the Bill Acceptor Chassis ................................................................................. 26

Buttons ...................................................................................................................................... 27
Replacing the LCD Button Deck ...................................................................................... 28
Replacing the Service or Cash Out Mechanical Buttons .................................................. 30
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Replacing the Play Mechanical Button ............................................................................. 31

Cables and Wiring Harnesses ................................................................................................... 34

CPU........................................................................................................................................... 34
Replacing the Quixant CPU Motherboard ........................................................................ 34
Replacing the Quixant CPU Backplane ............................................................................ 35
Replacing the Seal on the Logic Door .............................................................................. 37
Upgrading QX-40 for Compatibility with TE Anyway .................................................... 38

Display ...................................................................................................................................... 41
Replacing the Monitor ...................................................................................................... 41

Lights ........................................................................................................................................ 43
Replacing the Tower Light ................................................................................................ 43
Replacing the Spotlight Tower Assembly ......................................................................... 44
Replacing the Arm Rest Light Assembly .......................................................................... 45
Replacing the Back Lights for the Bill Acceptor and the Voucher Printer ....................... 47

Replacing the Locks.................................................................................................................. 49

Player Tracking/Accounting Devices ....................................................................................... 50

Replacing the Player Tracking Panel ................................................................................ 50

Power Supply ............................................................................................................................ 51

Replacing the Power Supply ............................................................................................. 51

Switches .................................................................................................................................... 51
Replacing Switches ........................................................................................................... 51

Voucher Printer ......................................................................................................................... 52

Cleaning the Voucher Printer ............................................................................................ 53
Replacing the Voucher Printer Paper ................................................................................ 53
Replacing the Voucher Printer .......................................................................................... 54

USB Charging Panel/PCB ........................................................................................................ 55

Replacing the USB Charging Panel/PCB ......................................................................... 55

Fans ........................................................................................................................................... 55
Replacing Cooling Fans .................................................................................................... 55

Network Switch ........................................................................................................................ 57

Installing Network Switch Mounting Tray and Magnet ................................................... 57
Installing a Network Switch.............................................................................................. 58

Chair Support ............................................................................................................................ 58

Installing Sled/Chair Adapter Bracket .............................................................................. 58
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Lighted Table Installation ......................................................................................................... 61

Installing the Lighted Table Pod Fillers ............................................................................ 61

Power Specifications and Dimensions ....................................................................................... 67

Troubleshooting........................................................................................................................... 68

AUX/Top Door Open Error on Empire MPX ........................................................................... 68

Bill Acceptor or Ticket Printer Not Working ............................................................................ 68

Bios Not Posting When Powered On ........................................................................................ 68

Button Panel or Tech Key Not Working ................................................................................... 68

Game Launches but Pop-Up Error Says All Doors Are Open .................................................. 69

Game Launches but Popup Error Says Certain Doors Are Open ............................................. 69

Lights Are Off or Flickering ..................................................................................................... 69

Main Door Open Error on Empire MPX .................................................................................. 69

Operating System Does Not Boot ............................................................................................. 69

Touchscreen(s) Not Working Correctly .................................................................................... 70

Touchscreen(s) Appears to Be Up to Two Inches Off .............................................................. 70

Touchscreen(s) Pointer Displays on the Wrong Monitor.......................................................... 70

Voucher Printer Firmware Needed............................................................................................ 70

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List of Figures
Figure 1: Empire MPX EGM External View ................................................................................. 3
Figure 2: Empire MPX EGM Installation Overview ..................................................................... 5
Figure 3: System Media Diagram ................................................................................................ 13
Figure 4: Empire MPX Door Diagram ........................................................................................ 16
Figure 5: AMP/Subwoofer Assembly .......................................................................................... 17
Figure 6: Dashboard Assembly .................................................................................................... 19
Figure 7: LCD Button Deck ......................................................................................................... 28
Figure 8: LCD Button Deck Replacement ................................................................................... 28
Figure 9: Service and Cash Out Mechanical Button(s) ............................................................... 30
Figure 10: Quixant CPU Motherboard ........................................................................................ 34
Figure 11: Quixant CPU Backplane............................................................................................. 35
Figure 12: Hole for Wire Seal ...................................................................................................... 37
Figure 13: Main 43” Monitor ....................................................................................................... 41
Figure 14: Voucher Paper Replacement ....................................................................................... 53

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Introduction
Overview
This document covers procedures for setting up and maintaining the Empire MPX™ video reel
cabinet product from Everi Games Inc.

This document focuses on hardware setup and maintenance. Consult the appropriate software
manual for your system for information about configuring settings, collecting data, and other
software-based tasks.

Icon Key
The following table provides a reference for the icons used in this document:

Icon Purpose Description

Note Particularly helpful or relevant information.
Tip Suggested actions to make tasks easier to accomplish.
Warning Cautionary note for potentially dangerous situations.

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Safety Information
WARNING: Changes or modifications to the electronic gaming machine (EGM) not expressly
approved by Everi, Inc. could void the user’s authority to operate the EGM.

NOTE: Electrostatic Discharge (ESD) wrist bands should be worn at all times while servicing
Everi, Inc. equipment.

NOTE: This equipment has been tested and found to comply with the limits for a Class A
digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide
reasonable protection against harmful interference when the equipment is operated in a
commercial environment. This equipment generates, uses, and can radiate radio frequency energy
and, if not installed and used in accordance with the instruction manual, may cause harmful
interference to radio communications. Operation of this equipment in a residential area is likely to
cause harmful interference in which case the user will be required to correct the interference at the
user’s own expense.

Before servicing the EGM, disconnect the power by turning the main switch off and disconnecting
the EGM from the uninterruptible power supply (UPS) in its base. Hazardous voltages exist inside
the EGM. Only trained service personnel should be allowed access to its interior. Electric codes
should be considered in the installation and operation of the EGM.

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Empire MPX EGM External View

The image below shows the Empire MPX EGM:

Figure 1: Empire MPX EGM External View

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Getting Started
Unpacking and Inspecting
Unpack and inspect the machine before powering on the EGM. If the machine is damaged in any
way, contact Everi Games Inc. (see Error! Reference source not found..).

Carefully unpack and remove all loose parts and shipping materials. Inspect all components for
damage. Verify that all wire connectors are firmly seated.

Tools
The following tools are recommended for use with this EGM:

• 1/4” nut driver

• 5/16” nut driver

• 3/8” nut driver

• 7/16” nut driver

• 7/8” nut driver

• #2 and #3 Phillips head screwdrivers of assorted sizes and lengths

• Medium and large flat head screw drivers

• Needle nose pliers

NOTE: A screw gun or drill may also be useful when performing certain maintenance or
replacement procedures.

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Setting Up
The Empire MPX EGM requires installation as described below.
Figure 2: Empire MPX EGM Installation Overview

Follow the instructions below to set up the hardware components:

NOTE: Any time you access the interior of the EGM, you should wear an ESD strap to
prevent damage to its internal components.

1. Open the service door on the left side of the EGM.

2. Route the machine power cord from the power supply through the cable pass-through or
through one of the three cable access openings in the cabinet. See information below.

NOTE: For your safety, do not connect the power cord to a power source yet.

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Cable Pass-Through

OR

Cable Access Openings

Remove the appropriate cable access cover(s). Unscrew two (2) screws to remove the
outer side covers. Place the outer covers in a bag and put inside the EGM.

3. Install the UPS (P/N 300-10617-00) specifically designed for the Empire cabinet. Route
the UPS power cord through the opening in the bracket and angle the UPS to fit under the
subwoofer. Connect the machine power to the UPS power source.

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4. Route the Slot Accounting System (SAS) interface cable and (if supported by your
facility and system) networking cable through one of the three (3) access cable openings
in the cabinet.

5. Connect the SAS interface cable to the proper port on the CPU. The SAS interface cable
is a null modem cable and should be connected to either the port labeled COM1 or the
port labeled COM2. Consult with your facility for the proper connection port.

6. If necessary, connect the networking cable to the Ethernet port on the CPU. Not all game
titles require a network connection.

7. Install the system media as required. Refer to Routing Power and Networking Cables

In the event cables need to be routed to an outlet located underneath or behind the cabinet, follow
the procedure below to plug in or connect cables.

1. Remove cover plate.

Four (4) cover plates are available depending on the location of the outlet.

2. Remove a knockout from the cover plate to allow cables to be run in and out of the
bottom of the cabinet.

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TIP: To remove a knockout, position the tip of a regular, blade-tip screwdriver just
inside the edge and push down. This movement should partially dislodge the knockout
and allow you to remove it the rest of the way out.

3. Open the bill acceptor and remove a plastic bag (P/N 900-10319-00) which contains
hardware and grommets.

4. Install a grommet to help protect wires which are routed through the opening.

5. Reinstall the cover plate.

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6. Route cables through the opening.

7. If cables need to be routed behind the cabinet, remove the back access panel by removing
two (2) nuts using a 5/16” nut driver.

NOTE: Multiple access panels are available behind the cabinet.

8. If not installed, install a grommet in the opening and route cables as needed.

9. Power on the EGM; close and lock all door(s).

8. System Media for more detailed information.

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9. Connect the UPS power cord to a grounded source and power-on the EGM.

10. Close and lock the service door.

Routing Power and Networking Cables

In the event cables need to be routed to an outlet located underneath or behind the cabinet, follow
the procedure below to plug in or connect cables.

10. Remove cover plate.

Four (4) cover plates are available depending on the location of the outlet.

11. Remove a knockout from the cover plate to allow cables to be run in and out of the
bottom of the cabinet.

TIP: To remove a knockout, position the tip of a regular, blade-tip screwdriver just
inside the edge and push down. This movement should partially dislodge the knockout
and allow you to remove it the rest of the way out.

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12. Open the bill acceptor and remove a plastic bag (P/N 900-10319-00) which contains
hardware and grommets.

13. Install a grommet to help protect wires which are routed through the opening.

14. Reinstall the cover plate.

15. Route cables through the opening.

16. If cables need to be routed behind the cabinet, remove the back access panel by removing
two (2) nuts using a 5/16” nut driver.

NOTE: Multiple access panels are available behind the cabinet.

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17. If not installed, install a grommet in the opening and route cables as needed.

18. Power on the EGM; close and lock all door(s).

System Media
The following figure indicates the correct placement of system media for the Quixant CPU:

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Figure 3: System Media Diagram

NOTE: Both CFast cards are inserted face down.

NOTE: Game titles/themes created specifically for Empire MPX cabinets will NOT work on
other cabinet styles or models, even if they are running on the same MForce platform version. DO
NOT ATTEMPT to swap Empire MPX games with other cabinet types.

Port Diagrams
NOTE: Refer to the applicable MForce platform operator manual for specific guidance.

Display port and USB cables must be connected to specific ports located on the CPU to ensure
operability. These locations are determined by the MForce platform version.

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General Preventative Maintenance

WARNING: Power to the EGM must be turned off prior to cleaning the inside of the machine
or removing any mechanical or electrical assembly. Disconnect the EGM from the UPS in its base
before performing any such action.

NOTE: Ensure ESD wrist bands are available and that the technician is wearing one before
any work or maintenance begins.

The following should be performed on the EGM as part of a routine general preventative
maintenance plan:

• Vacuum the interior of the cabinet and remove all dust and debris.

• Clean the monitor and LCD Button deck screen(s) with an antistatic, nonabrasive cloth.

• Wipe down the cabinet exterior. Clean deck buttons and bill acceptor face plate.

• Remove any loose items from inside the EGM.

• Replace burned-out lamps.

• Clean and test the bill acceptor.

• Clean bill acceptor validator module optics and cash cassette rollers.

• Inspect bill acceptor wire harness for frayed or cracked wires and verify all wire
connectors are firmly seated.

• Inspect the bill acceptor entrance for foreign material.

• Inspect the labels for peeling or torn edges and replace as necessary.

• Replace printed circuit board (PCB) batteries. Replacing the main CPU PCB battery
requires configuring time and daylight saving BIOS settings. See the software manual for
your system for more information.

• Remove dust from the CPU PCB.

• Check wiring for frayed, cracked, or pinched insulation.

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Hardware Components
NOTE: Ensure ESD wrist bands are available and that the technician is wearing one before
any work or maintenance begins.

NOTE: Follow your standard operating procedure for ordering and replacing parts, as well as
consult with the local property or jurisdiction as required.

NOTE: Follow your standard procedures to return used or broken parts to Everi, Inc. as required
by the local jurisdiction or property.

Certain components, known as field replaceable units (FRUs), will need to be replaced as part of
the routine maintenance plan for the Empire MPX EGM or in the event of a hardware failure. This
section deals with the replacement of these parts.

Doors
WARNING: Equipment damage or personal injury can result from failure to take proper
precaution in the following procedures. Use caution when installing or removing door gas springs
and switches.

The Empire MPX EGM has the following doors:

• Service Door
• Belly Door
• Bill Acceptor Door
• Top Door

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Figure 4: Empire MPX Door Diagram

Top Door

Belly Door

Bill Acceptor
Door
Service Door

Locks
The Empire MPX EGM has the following locks:

• Service Door Lock

• Belly Door Lock
• Bill Acceptor Door Lock
• Tech key Switch

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Audio Components
This section deals with the replacement of the EGM audio components.

Replacing the AMP/Subwoofer Assembly

The AMP/subwoofer is a single-piece component installed in the front of the cabinet.
Figure 5: AMP/Subwoofer Assembly

Follow the instructions on the next page to replace the subwoofer.

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1. Unlock the service door and use the slider to release the top door.

2. Open and detach the door for access into the EGM.

3. Power down the EGM.

4. Disconnect the two cables that connect the subwoofer to the main harness which are
located on the lower right side of the subwoofer near the back of the cabinet.

5. Remove the one nut securing the subwoofer to the back wall of the cabinet.

6. Remove the two screws in the front.

7. Remove the subwoofer by pulling it away from the cabinet.

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8. Line the new subwoofer up on the mounting posts and replace the mounting nuts and
screws.

9. Reconnect the cables to the subwoofer.

10. Power on the EGM; close and lock all door(s).

Replacing the Satellite Speakers

Two satellite speakers are mounted underneath the monitor inside the dashboard assembly:
Figure 6: Dashboard Assembly

Follow these instructions to replace the satellite speakers:

NOTE: When performing this procedure, using a flexible socket extension may help you
reach certain nuts or components located in hard-to-reach places inside the EGM.

1. Open and detach the EGM service door and power down the EGM.

2. Pull the upper door release lever, located inside the EGM to release the monitor.

3. Raise the monitor.

NOTE: Do NOT place fingers under the dashboard assembly or behind the monitor.
See Best Practices and Safety Guidelines for more information.

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4. Remove the monitor screw on each side of the monitor.

Remove screw

5. Disconnect monitor cables and the spotlight cable at the panel mount connector on back
of the monitor.

6. Lift and remove monitor from monitor lift bracket.

7. Disconnect dashboard cable at panel mount connector from monitor lift bracket.

8. Remove six (6) screws and three (3) nuts to remove the dashboard from the monitor lift
bracket.

nuts

screws

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9. Remove eleven (11) screws and separate the plastic cover from the dashboard sheet metal
assembly.

10. Remove four (4) screws and remove the faulty speaker.

11. Install the new speaker into the dashboard sheet metal assembly and re-attach the plastic
cover using the hardware that was removed.

12. Reconnect the speaker to the harnesses.

NOTE: Ensure any zip ties are replaced to prevent pinched cables.

13. Reinstall the monitor.

NOTE: Ensure both monitor screws are reinstalled.

14. Power on the EGM; close and lock all doors.

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Bill Acceptor
Empire MPX EGM’s support multiple bill acceptors including, but not limited to the following
most common:
• JCM Universal™

• JCM iVIZION™ (“JCM”)

• MEI CASHFLOW® SC Series (“MEI”)

• Cash Code One Note

NOTE: Empire MPX EGMs support bill acceptors with only a 600 note capacity.

Unless otherwise specified, the following instructions apply to all supported models.

Replacing the Bill Acceptor Head

The following instructions describe how to replace/install the bill acceptor head:

1. Open the EGM service door and power down the EGM.

2. Pull the upper door release lever, located inside the EGM to release the monitor.

3. Raise the monitor.

NOTE: Do NOT place fingers under the dashboard assembly or behind the monitor. See
Best Practices and Safety Guidelines for more information.

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4. Pull forward latch pin while lifting up on the bill acceptor head until the bill acceptor
housing latches in a raised position.

5. Pull the bill acceptor head up and out of the cabinet to remove it.

6. Push the new bill acceptor head straight in and into place in the bill acceptor housing.

7. Pull rear latch pin and push bill acceptor head down until bill acceptor housing is latched
in the lowered position.
WARNING: You must rotate the bill acceptor head down so you do not damage it
when lowering the monitor.

8. Check the locking mechanism on the bill acceptor head to ensure that it is firmly seated.

9. Lower monitor to close and latch into position.

10. Close and lock all door(s).

Cleaning or Clearing the Bill Acceptor Head

Before cleaning or removing a jam from the bill acceptor head, remove the bill acceptor head from
the chassis.

NOTE: Never use a petroleum-based or alcohol-based product to clean this device, as this will
damage the bill path. Mild, non-abrasive soap is preferred.

NOTE: If cleaning the bill acceptor head, a small amount of mild non-abrasive soap can be
applied, using a damp cloth. Make sure no streaks or residue from the cleaning product remains
on the bill path.

NOTE: The cleaning procedure involves opening the front sensor area. If you do not remove
the front sensor area without removing the module from the chassis, you will damage the connector
board at the rear of the acceptor module.

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The following instructions describe how to clean or clear a jam inside the bill acceptor head:

1. Open the EGM service door and power down the EGM.

2. Pull the upper door release lever, located inside the EGM to release the monitor.

3. Raise the monitor.

NOTE: Do NOT place fingers under the dashboard assembly or behind the monitor.
See Best Practices and Safety Guidelines for more information.

4. Pull forward latch pin while lifting up on the bill acceptor head until the bill acceptor
housing latches in a raised position.

5. Lift up on the locking and release mechanism at the bottom of the bill acceptor head.

6. Pull the unit up and out of the cabinet to remove it.

7. Open the bill acceptor module.

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8. Clear the bill path of any foreign objects.

9. Clean the bill path and sensor areas as needed.

10. Push the bill acceptor head straight in and into place in the bill acceptor housing

11. Pull rear latch pin and push bill acceptor head down until bill acceptor housing is latched
in the lowered position.
WARNING: You must rotate the bill acceptor head down so you do not damage it
when lowering the monitor.

12. Check the locking mechanism on the bill acceptor head to ensure that it is firmly seated.

13. Lower monitor to close and latch into position.

14. Close and lock all door(s).

Replacing the Cash Box

If the bill acceptor head is working properly, but the cash box is not stacking properly or is
otherwise malfunctioning, the cash box might need to be replaced. Follow these steps to replace
the cash box:

1. Open the bill acceptor door and the cash can (or bill acceptor chassis) door.

2. Grab the strap on the cash box and pull firmly to release it from the chassis.

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3. Insert the new cash box into the bill acceptor chassis and push straight back to seat it. The
cash box has slots on both sides that help you guide it into the bill acceptor chassis. When
you slide the cash box into the chassis, you will feel resistance from the two springs inside
the chassis. Make sure you insert the cash box all the way in, so that the rear of the cash
box is flush against the chassis wall.

4. Close and lock all door(s).

Replacing the Bill Acceptor Chassis

The bill acceptor chassis is a metal assembly that secures the bill acceptor head and cash box in
place and allows it to interface with the system. In the event of hardware failure or upgrade, or in
the process of replacing another hardware component, it might need to be replaced. Follow these
instructions to replace the bill acceptor chassis:

1. Open the EGM service and cash doors.

2. Power down the EGM.

3. Pull the door release lever, located inside the EGM to release the monitor in order to gain
access to the bill acceptor.

4
4. Pull forward latch pin while lifting up on the bill acceptor head until the bill acceptor
housing latches in a raised position.

5. Lift up on the locking and release mechanism at the bottom of the bill acceptor head.
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6. Remove the cash box.

7. Disconnect the system interface cable that connects the chassis to the system wiring
harness. It is connected with a Molex plug.

8. Use a Phillips screwdriver to remove the four mounting screws at the rear of the chassis.

9. Remove the chassis from the cabinet.

10. Insert the new chassis and secure in place using the four mounting screws.

11. Connect the interface cable to the system wiring harness.

12. Reinstall the bill acceptor head and the cash box.

13. Pull rear latch pin and push bill acceptor head down until bill acceptor housing is latched
in the lowered position.
WARNING: You must rotate the bill acceptor head down so you do not damage it
when lowering the monitor.

14. Check the locking mechanism on the bill acceptor head to ensure that it is firmly seated.

15. Lower monitor to close and latch into position.

16. Power on the EGM; close and lock all door(s).

Buttons
Empire MPX has a combination of mechanical and touch-screen buttons. The mechanical buttons
include the Service, Cash Out, and Play buttons. Press the service button to alert the facility’s staff
that an issue has occurred requiring service to the EGM. Press the Cash Out button to print a
voucher and remove any remaining credits on the EGM. Press the Play button to play the desired
credits.

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The LCD button deck is the primary means through which players will interact with the Empire
MPX EGM. Touch any button on the screen to play the desired credits, including Max Bet.

Figure 7: LCD Button Deck

NOTE: After completing the following procedures to replace the LCD button deck or
mechanical buttons, certain software settings will need to be configured. Also, if required, calibrate
the LCD button deck display in accordance with the operator manual for your software version.

Replacing the LCD Button Deck

It might be necessary to remove and/or replace the button panel in certain situations:
• The button cable is physically damaged.

• The button deck is physically damaged or malfunctioning.

Figure 8: LCD Button Deck Replacement

Follow the instructions below to replace the LCD button deck:

1. Open the EGM service door and power down the EGM.

2. Unlock the belly door, the lock is located underneath the EGM button deck.

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3. Remove two securing screws and the door swings down.

4. You will have access to four screws, remove these screws and you will be able to push
the button deck up and out of the cabinet.

4 screws

5. Unplug cable from Quixant and power supply. Feed this cable out of the machine as you
lift cable out.

6. Feed the new cable in where the old cable was previously.

7. Install the new LCD button deck, route and connect the LCD button deck cable (display
port and USB) to the previous port locations on the Quixant CPU backplane and connect
to the power. Secure the button deck with the four screws previously removed.

8. Power on the EGM; close and lock all door(s).

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Replacing the Service or Cash Out Mechanical Buttons

Follow the instructions below to replace the Cash Out or Service mechanical buttons:
Figure 9: Service and Cash Out Mechanical Button(s)

1. Open the EGM service door and power down the EGM.

2. Pull the upper door release lever, located inside the EGM to release the monitor.

3. Raise the monitor.

NOTE: Do NOT place fingers under the dashboard assembly or behind the monitor.
See Best Practices and Safety Guidelines for more information.

4. Disconnect each button cable from each button.

5. Remove screw located behind the buttons and the panel comes off.

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6. Remove the two nuts that secure the button assembly. Remove the button assembly.

7. Press the four tabs on the side of the desired button assembly to push the button forward
to release it from the metal bracket.

8. Insert the new button(s) into the metal casing until it clicks into place.

9. Secure the button to the dashboard assembly using the two nuts previously removed.

10. Replace the screw removed in step 5.

11. Reconnect the wiring harness to the mechanical button(s).

12. Power on the EGM; close and lock all door(s).

Replacing the Play Mechanical Button

Follow the instructions below to replace the Play mechanical button:

1. Open the EGM service door and power down the EGM.

2. Unlock the belly door, the lock is located underneath the EGM button deck.

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3. Remove two (2) securing screws and the door swings down.

4. Remove ten (10) nuts that hold down the arm rest.

10 nuts

5. You will have access to four screws, remove these screws.

4 screws

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6. Disconnect the Play button from the belly door wiring harness, you will be able to lift the
arm rest and button deck up and turn over.

NOTE: If button separates into pieces, put it back together.

7. Remove the Play button using a flat head screwdriver to disengage the four (4) snap tabs.

8. Reconnect the belly door wiring harness to the new button.

9. Install new button by snapping it in.

NOTE: Ensure the button is seated properly for it to snap into place.

10. Reinstall armrest and button deck.

11. Close and lock belly door, reinstall the two (2) belly door screws.

12. Power on the EGM; close and lock all door(s).

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Cables and Wiring Harnesses

Contact customer support for the latest cables and wiring harnesses used in the Empire MPX
EGM.

CPU
WARNING: These procedures cause irrevocable loss of meter and history data which might
be required by properties and jurisdictional regulators. Ensure that you have recorded all required
information before clearing EGM memory upon initial startup after the conversion is complete.
Refer to the appropriate operator manual for more detailed information.

NOTE: Procedures for addressing conversions, installations, and replacement issues are
dictated by the local property. Be sure to follow the appropriate procedure for the unique
jurisdiction and property.

The central processing unit (CPU) contains the system logic board, memory, interface hardware,
and all network connections.

Replacing the Quixant CPU Motherboard

In the event of hardware failure or upgrade, the CPU motherboard might need to be replaced.
Figure 10: Quixant CPU Motherboard

Follow these instructions to replace the Quixant CPU motherboard:

1. Open the EGM service door and power down the EGM.
2. Open the locked logic area of the CPU and remove the motherboard tray.

3. Transfer all required system media from the old motherboard to the new motherboard.
Load any new system media, as required. The figure below displays the correct locations
for all media types.

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4. Insert the new motherboard tray into the logic area of the Quixant CPU backplane. Push
it in until it locks into the backplane.

5. Close and lock the logic area of the Quixant CPU backplane.

6. Power on the EGM; close and lock all door(s).

Replacing the Quixant CPU Backplane

In the event of hardware failure or upgrade, the Quixant CPU backplane might need to be
replaced.
Figure 11: Quixant CPU Backplane

Follow these instructions to replace the Quixant CPU backplane:

1. Open the EGM service door and power down the EGM.

2. Open the locked logic area of the CPU backplane and remove the motherboard tray. If
replacing the motherboard tray, refer to Replacing the Quixant CPU Motherboard once
the new backplane is installed.
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3. Disconnect all network cables as well as the system power cable.

4. Unscrew the Quixant CPU backplane from the bottom mounting bracket by removing the
two #6 horizontal screws from the front of the CPU and the single captive screw toward
the backplane of the CPU. The rear thumb screw is hidden and accessible through the
opening after the CPU tray has been removed.

5. Lift up on the CPU backplane then forward to remove it from the pins on the mounting
plate.

6. Place the new Quixant CPU backplane (P/N 400-10748-00) inside the cabinet, secure the
CPU backplane with the same screws and mounting points as the previous backplane.

7. Reconnect all network and power cables.

8. Insert the appropriate motherboard tray with system media installed into the logic area of
the Quixant CPU backplane until it clicks.

9. Close and lock the logic area of the Quixant CPU backplane.

10. Power on the EGM; close and lock all door(s).

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Replacing the Seal on the Logic Door

Certain jurisdictions require a wire seal on the Quixant CPU logic door to prevent and indicate
evidence of unauthorized access. Procedures for addressing replacement seal issues are dictated
by the local property. Be sure to follow the appropriate procedure for the unique jurisdiction and
property.

Figure 12: Hole for Wire Seal

In the event the Quixant CPU backplane is replaced, check that the new backplane includes the
extension bracket. If not, the new CPU backplane would need to be equipped with the extension
bracket.

Follow these instructions to install the extension bracket:

1. Open the EGM service door and power down the EGM.

2. If the CPU backplane is replaced, remove the two nuts securing the extension bracket to
the old CPU backplane and attach the extension bracket to the new CPU backplane.

3. Close and lock the logic area of the Quixant CPU backplane.

4. Power on the EGM; close and lock all door(s).

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Upgrading QX-40 for Compatibility with TE Anyway

The following are instructions on how to upgrade the QX-40 for compatibility with TE Anyway.
Upgrade involves connecting the 16GB SATADOM and two SDRAM cards.

Required SATADOM/SDRAM Upgrade Kit (P/N 900-10289-01) Contents:

• Two (2) SDRAM SODIMMs (P/N 300-10850-00)
• 16GB SATADOM (P/N 300-10500-01)
• 2-pin to 3-pin cable (included with the SATADOM)
• Cable with Molex connector (included with SATADOM, but will not be used)
• PCBA Label (P/N of label is 203-10078-00, label itself reads “400-10712-01”)
• Tie wraps (P/N 220400-00114)
• SATADOM Install Guide (P/N 600-10030-01)
• SRAM Check Instructions (P/N 600-10036-00)

NOTE: If 2-pin to 3-pin cable is missing, replacement can be ordered under P/N 502-10189-00

1. Power down EGM and remove QX-40. Set aside.

2. Plug the 3-pin end of the cable into the SATADOM.

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3. Plug the SATADOM and the 2-pin end of the cable into the QX-40, and zip tie as shown

4. Locate the two slots for the SDRAM on the QX-40. Remove existing 4GB SDRAM
cards. Flip open the arms if not already in the open position.

5. Verify orientation of the card matches that of the slot using the keyhole as a guide.
NOTE: Forcing an incorrectly placed card can result in damage.

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6. Insert the two SDRAM cards into the slots on the QX-40. Each card must click into
place. The arms will automatically close on the card if correctly inserted.

7. Affix the included PCBA label to the front of the CPU tray, over the previous label.

NOTE: After performing previous steps and applying PCBA label, the CPU part number
changes to P/N 400-10712-01.

8. Place CPU back in EGM and lock.

NOTE: Any materials left over from the install may be discarded. Do not return the 4GB
SDRAM to Everi Manufacturing.

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Display
The Empire MPX has one 43” monitor display. If the 43” monitor display develops a functional
defect or becomes severely chipped, scratched, broken, or discolored, it should be replaced. This
section details procedures for configuring and replacing the monitor.
Figure 13: Main 43” Monitor

Main
Monitor

Replacing the Monitor

NOTE: After completing the following procedure to replace either the monitor, certain
software settings will need to be configured. Also, if required, calibrate the replacement monitor
in accordance with the operator manual for the software version/platform.

NOTE: Two field technicians are needed to replace the monitor.

Follow these instructions to replace the monitor:

1. Open the EGM service door and power down the EGM.

2. Pull the upper door release lever, located inside the EGM to open the top door.

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3. Raise the monitor.

NOTE: Do NOT place fingers under the dashboard assembly or behind the monitor.
See Best Practices and Safety Guidelines for more information.

4. Remove the monitor screw on each side of the monitor.

Remove screw

5. Disconnect monitor cables and the spotlight cable at the panel mount connector on back
of the monitor.

6. Lift and remove monitor from monitor lift bracket.

7. Install the replacement monitor securing it using the same screws.

8. Reconnect the EGM's Display (DVI), touch USB, and power cables to the replacement
monitor.

9. Lower monitor into closed and latched position.

10. Power on the EGM; close and lock all door(s).

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Lights
This section deals with replacing the tower light, LED boards, and the LED control board. It also
discusses service lights and functionality.

Replacing the Tower Light

It might become necessary to replace the tower light assembly in the event of hardware
malfunction or a change in hardware configuration.

NOTE: If the new tower light is a different style than the previous one (two-tier vs three-tier
etc.) it is necessary to reconfigure the system. Consult the appropriate software manual for your
system.

Follow the instructions below to replace the tower light when mounted to the EGM:

1. Open the EGM service door and power down the EGM.

2. Remove the candle rear access panel. You will need to remove four (4) screws.

3. Disconnect the tower light from the panel mount connectors.

4. Remove the four exterior securing screws (two on each side) from the tower light mount.

5. Remove the two screws securing the tower light to the tower light mount and remove the
ground cable.

6. Secure the new tower light onto the previous tower light mount with the two screws,
reconnecting the tower light ground cable.

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7. Reconnect the tower light cable to the panel mount connector.

8. Position the replacement tower light assembly on top of the EGM in place of the previous
light.

9. Secure the tower light in place using the four exterior securing screws previously
removed.

10. Secure the candle rear access panel.

11. Power on the EGM; close and lock all door(s).

Replacing the Spotlight Tower Assembly

Follow the instructions below to replace the desired spotlight tower assembly:

1. Open the EGM service door and power down.

2. Pull the upper door release lever, located inside the EGM to open the belly door.

3. Raise the monitor.

NOTE: Do NOT place fingers under the dashboard assembly or behind the monitor.
See Best Practices and Safety Guidelines for more information.

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4. Remove the monitor screw on each side of the monitor.

Remove screw

5. Disconnect monitor cables and the spotlight cable at the panel mount connector on back of
the monitor.

6. Lift and remove monitor from monitor lift bracket.

7. Remove the spotlight cable panel mount connector bracket from back of monitor.

8. Remove four (4) screws and four (4) nuts that attach the tower assembly to the monitor
and remove tower.

9. Install the replacement tower and panel mount connector bracket.

10. Reconnect the spotlight tower assembly to the system wiring harness and the EGM’s
Display (DVI), touch USB, and power cables to the monitor.

11. Close and lock all door(s); power on the EGM.

Replacing the Arm Rest Light Assembly

Follow the instructions below to replace the arm rest light assembly:

1. Open the EGM service door and power down the EGM.

2. Unlock the belly door, the lock is located underneath the EGM button deck.

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3. Remove two (2) securing screws and the door swings down.

4. Remove ten (10) nuts that hold down the arm rest.

10 nuts

5. You will have access to four screws, remove these screws and you will be able to lift the
arm rest and button deck up and turn over.

4 screws

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6. Carefully pull the PCBA(s) off the quick release standoffs.

7. Remove cables from each connector. There are two connectors, one on each board.

8. Install new PCB boards and reconnect the cables to the connectors.

9. Reinstall arm rest and button deck.

10. Close and lock belly door, reinstall the two (2) belly door screws.

11. Power on the EGM; close and lock all door(s).

Replacing the Back Lights for the Bill Acceptor and the Voucher Printer
The openings of the bill acceptor and the voucher printer are back-lit by two identical printed
circuit boards (PCB).

If these lights cease to function or if the PCB becomes otherwise damaged, it must be replaced.

Follow the instructions on the next page to replace the PCB.

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1. Open and detach the EGM service door and power down the EGM.

2. Pull the upper door release lever, located inside the EGM to release the monitor.

3. Raise the monitor.

NOTE: Do NOT place fingers under the dashboard assembly or behind the monitor.
See Best Practices and Safety Guidelines for more information.

4. For the bill acceptor PCB, loosen the two securing screws from the dashboard to remove
the PCB assembly. Disconnect the PCB from the dashboard wiring harness.

Bill
Acceptor
PCB

5. For the voucher printer PCB, remove the two screws that secure the printer funnel and
PCB assembly from the underside of the dashboard.

Voucher
Printer
PCB

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6. Replace the PCBs by installing a new board into place and securing it with the screws.

7. Reconnect the PCBs to the dashboard wiring harness.

8. Power on the EGM; close and lock all door(s).

Replacing the Locks

Empire MPX EGMs have locks on the service, belly, and bill acceptor doors. Internally, there is
also a lock for the cash box and Quixant CPU areas. Depending on the property or jurisdiction,
locks might require keys or may be simple turn latches. To remove and replace a lock, you will
need a wrench set or an adjustable wrench.

Follow the instructions below to replace a lock:

1. Open the appropriate EGM door to access the lock.

2. Remove the locking nut from the back of the lock.

3. Remove the cam and save it for later use with the new lock.

4. If applicable, remove the washer located between the cam and the main lock assembly.

5. Remove the lock assembly from the EGM.

NOTE: Many lock assemblies feature a spring and ball bearing. This enables them to
“snap” into place when turned in the proper direction. Remove the assembly slowly, as
one or both of these pieces may be easily lost.

6. Align the new lock into its position, including the spring and ball bearing pieces.

7. Insert the washer. If necessary, use the one from the previous lock.

8. Replace the cam removed from the previous lock.

9. Replace the locking nut removed from the previous lock. If the lock turns in the wrong
direction, reverse the direction of the turning ring.

10. Close and lock all door(s).

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Player Tracking/Accounting Devices

Depending on the jurisdiction or local property, EGMs may include a secondary player tracking /
accounting system. This system consists of a device that monitors SAS traffic as well as a magnetic
card reader for reading player tracking cards.

NOTE: Refer to the appropriate manufacturer’s manual for SAS-N or card reader replacement
procedures.

Replacing the Player Tracking Panel

Replacing any component on the player tracking may be done without removal of the player
tracking panel. However, in the event that the entire panel needs to be replaced, or a component is
difficult to remove with the panel installed, it can be removed.

Follow the instructions below to replace the player tracking panel:

1. Open and detach the EGM service door and power down the EGM.

2. Pull the upper door release lever, located inside the EGM to release the monitor.

3. Raise the monitor.

NOTE: Do NOT place fingers under the dashboard assembly or behind the monitor.
See Best Practices and Safety Guidelines for more information.

4. To remove the panel, unplug all cables from each component on the panel.

5. Unscrew mounting nuts and slide the player tracking panel forward.

6. Replace the player tracking panel and mount it with nuts.

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7. Reconnect all the appropriate cables for each component on the panel.

8. Power on the EGM; close and lock all door(s)

Power Supply
The EGM power supply distributes power to the CPU.
NOTE: A battery backup can be stored in the EGM base, if required by the property.

Replacing the Power Supply

In the case of hardware failure or upgrade, the power supply might need to be replaced. Follow
the instructions below to replace the power supply:

1. Open the EGM service door and power down the EGM.

2. Disconnect all cables from the power supply.

3. Using a 5/16 nut driver or wrench, remove the two nuts connecting the power supply
bracket to the middle partition.

4. Remove the power supply.

5. Install the new power supply and reconnect all power cables.

6. Power on the EGM; close and lock all door(s)

Switches
Empire MPX EGMs are equipped with plastic pressure switches. These switches notify the system
that a door is opened or closed, as well as the current state (operating or service position) of the
ticket printer, bill acceptor, and cash box.

Replacing Switches
Follow the instructions below to replace a switch:

1. Open the EGM service door and power down the EGM.

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2. Locate the switch that is to be replaced. This might require opening additional cabinet
doors.

3. Disconnect the appropriate switch from the system wiring harness. It is connected using a
Molex plug. This might require removing other hardware components in order to access
the wiring harness.

4. Squeeze the plastic tabs on either side of the door switch mechanism and push it outward
from the cabinet chassis to remove it.

5. Insert and secure the new switch.

6. Connect the new door switch to the cabinet wiring harness.

7. Replace any hardware components that were removed during the procedure.

8. Power on the EGM; close and lock all door(s).

Voucher Printer
Empire MPX EGM’s support multiple voucher printers including, but not limited to the
following most common:

• Transact Epic 950® with Blue Bezel

• Transact Epic Edge® with Blue Bezel

• FutureLogic GEN2 Universal™ with Blue Bezel

• JCM GEN5™ with Blue Bezel

• Nanoptix Paycheck™ 4 with Blue Bezel

• Nanoptix NextGEN Paycheck™ with Blue Bezel

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Unless otherwise specified, the following instructions apply to all supported models.

NOTE: Do not swap pieces between models.

Cleaning the Voucher Printer

There are two kinds of cleaning operations you should perform on a periodic basis to ensure high
print quality from the voucher printer: removing paper dust and cleaning the thermal print head.
Removing Paper Dust
Use a soft brush to clean the paper dust from inside the printer and chassis area. You should also
remove any paper dust from the sensor optics.
Cleaning the Thermal Print Head
If printed tickets show streaks, the thermal print head might need cleaning. This is accomplished
using a thermal printer cleaning card, as described in the following steps:

1. Open the printer cover and remove all tickets from the ticket feed path.

2. Close the printer cover.

3. Insert the cleaning card into the feed path. The printer automatically draws the cleaning
card into the feed path.

4. Open the printer cover and remove the cleaning card by gently pulling it back.

5. Repeat steps 3 and 4 as needed.

6. Properly dispose of the used cleaning card.

Replacing the Voucher Printer Paper

When loading new ticket stacks, be sure that there is power to the printer. The first ticket of the
stack must be inserted into the printer by hand. The printer ticket supply bucket is integrated with
a guide to direct the ticket into the printer mechanism. Once the leading ticket enters the top-of-
form sensor, the ticket is automatically fed into the printer mechanism.

Figure 14: Voucher Paper Replacement

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Replacing the Voucher Printer

NOTE: The printer is stopped from pulling all the way out by a safety stop. Do not force the
printer out or you will damage it.

The following instructions describe how to replace the voucher printer:

1. Open and detach the EGM service door and power down the EGM.

2. Pull the upper door release lever, located inside the EGM to release the monitor.

3. Raise the monitor.

NOTE: Do NOT place fingers under the dashboard assembly or behind the monitor.
See Best Practices and Safety Guidelines for more information.

4. Release the printer from its locked service position by pulling on the spring plunger to the
right of the printer.

5. Pull the latch pin that secures the printer/cradle assembly to support the bracket.

6. Disconnect any system cables that are attached to the printer. (On FutureLogic GEN2
Universal printers, this includes a Molex plug on the top of the unit. On Nanoptix
Paycheck printers, this includes a ribbon cable at the rear of the unit.)

7. Using a Phillips screwdriver, remove the mounting screws that hold the printer to the
cradle (sheet metal assembly).

8. Replace the printer on the cradle and reinstall using the printer/cradle assembly.

9. Reconnect any system cables to the printer. Slide the printer onto its guide and push it
back into its operating service position. Ensure the latch pin is fully engaged.
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USB Charging Panel/PCB

Replacing the USB Charging Panel/PCB

Follow the instructions below to replace the USB Charging Panel/PCB:

1. Unlock and open the bill acceptor door.

2. Disconnect the USB PCB connector.

3. Replace the hardware as described below:

a) To replace the PCB only, remove the four (4) nuts that secure the PCB and diffuser
lens to the USB mount plate.

b) To replace the entire USB panel assembly, remove the four (4) nuts that secure the
assembly to the player deck.

4. Reinstall the PCB/panel and reconnect the cable.

Fans

Replacing Cooling Fans

Follow the instructions below to replace cooling fans:

1. Open the EGM service door and power down the EGM.

2. Pull the upper door release lever, located inside the EGM to open the belly door.

3. Raise the monitor.

NOTE: Do NOT place fingers under the dashboard assembly or behind the monitor.
See Best Practices and Safety Guidelines for more information.

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4. Remove the monitor screw on each side of the monitor.

Remove screw

5. Disconnect monitor cables and the spotlight cable at the panel mount connector on back
of the monitor.

6. Lift and remove monitor from monitor lift bracket.

7. Unplug and disconnect each fan.

8. Unscrew four (4) nuts and remove each fan.

9. Install new fan and tighten the four (4) nuts.

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10. Reconnect the EGM's Display (DVI), touch USB, and power cables to the monitor.

11. Lower monitor into closed and latched position.

12. Power on the EGM; close and lock all door(s).

Network Switch

Installing Network Switch Mounting Tray and Magnet

If possible, install the switch prior to installing the monitor. Follow the manufacturer’s
instructions below to install a network switch and magnet:

WARNING: Do not use the magnet without a mounting tray.

1. Place the switch on the mounting tray.

2. Use the two number -10 Phillips pan head screws to secure the mounting tray to the
switch.

3. Place one side of the magnet against the bottom of the mounting tray.

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Installing a Network Switch

Follow the instructions below to install a network switch:

1. The mounting tray should already be installed, if it needs to be replaced see Installing
Network Switch Mounting Tray and Magnet for installation instructions.

2. Connect and route switch network cables before installing the switch.

3. Place the switch with magnet on the mounting surface provided behind the monitor.
WARNING: Do not place the switch with its front panel facing up. The front panel
should face down or to the side to allow sufficient airflow.

Chair Support

Installing Sled/Chair Adapter Bracket

This section describes how to add a sled/chair bracket to an Empire MPX cabinet (P/N 400-10499-
00). See the instructions below:

1. Power down the EGM.

2. Using a short, stubby screwdriver remove two (2) screws. Each screw is located on either
side of the subwoofer.
NOTE: If you do not have a short, stubby screwdriver, you will need to remove the
amp/subwoofer in order to access the screws. See Replacing the AMP/Subwoofer
Assembly for information.

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3. Remove the foot rest.

4. Using two (2) field technicians, raise the front end of the cabinet and insert the adapter
bracket underneath.
WARNING: Tilting the cabinet can cause it to easily fall over.

5. Install three nuts using a 3/8” nut driver to secure the bracket to the base plate.
TIP: Use a magnetic nut driver to help install the nuts.

6. Reinstall the foot rest.

The foot rest slides onto the base plate.

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7. Using two screws, assemble the two pieces of the latch block.

8. Using three screws, install the latch block to the foot rest.

9. Slide sled/chair onto the adapter bracket.

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Lighted Table Installation

Installing the Lighted Table Pod Fillers

Lighted pod fillers are provided for 3 or 6 pod configurations. Tables should be installed in a
counter clockwise direction. Follow the instructions below to install lighted tables:

1. Place the first cabinet in the desired location.

2. Open and detach the service door and power down the EGM.

3. Pull the lower monitor release lever to release the 27” monitor. Raise the 27” monitor.

4. Pull the dashboard lever to release the dashboard. Raise the dashboard.

5. In the upper left side of the cabinet, disconnect the L/R, ARM, BELLY cable (P/N 502-
10140-01) from the Darlington board inside the EGM.

6. Connect one end of the provided LIGHT TABLE E43 cable (P/N 502-10283-00) to the
Darlington board, and the other end to the L/R, ARM, BELLY cable.

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7. Route the 4 pin Molex of the LIGHT TABLE E43 cable through the internal pass-
through, down the inside of the EGM, and out through the side pass-through.

LIGHT
TABLE E43
cable
connected to
Darlington
board

8. Remove the two (2) screws from the right side of the belly door.

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9. Remove the side caps from the inside of the EGM using a short screwdriver.

Side caps
attached
Side caps
removed

10. Align the table with the cabinet.

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11. Secure the table to the belly door using 2 x 10-32 x 1” Phillip pan head screws.
NOTE: You may need to lift the table to the appropriate height in order to attach.

12. Secure the bottom panel of the table through the 2nd and 4th holes to the cabinet using 2 x
10-32 x 3” Phillips pan head screws with washers.
NOTE: Ensure the table does not pinch the cables during this step.

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13. Connect the 4 pin Molex from the LIGH TABLE E43 cable to the 4 pin Molex spotlight
cable from the table assembly (P/N 400-104600-00).

14. Screw the bracket (P/N 203-11264-00) to the underside of the table using a 6-32” P-12
screw.

15. Secure the middle close out panel (P/N 400-10455-00) to the table using 2 x 6-32” P-38
Phillips head screw and to the EGM using the magnetic anchor point.

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16. Move the next cabinet near the right side of the table.

17. Repeat steps 2 – 12, ignoring all cabling described in steps 5, 6, 7, and 13 to attach the
second cabinet to the table.

18. Repeat steps 2 – 17 until each cabinet and table are installed.

NOTE: Before closing the pod configuration and installing the last cabinet, route the
network and power cables out the back of the cabinet.

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Power Specifications and Dimensions

The following table provides power specifications and product dimensions for the Empire MPX
EGM:
Table 1: Cabinet Power Specifications and Dimensions

EGM Power Dimensions

Specifications

Empire MPX Type: 120/240VAC

(Video Reel)
Operating State:
3.0A/1.5A

Max Load:
4.0A/2.0A

Height w/o Tower Light: 76.62”

Width: 28.00”

Depth: 32.25”

Weight: 375 lbs.

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Troubleshooting
NOTE: If the issue you encounter is not listed here, contact Everi, Inc., for more assistance or
technical support.

AUX/Top Door Open Error on Empire MPX

Possible Cause: You may see an AUX/Top Door Open Error indicated on the screen if one or all
of the following conditions are true:
• Top door is not closed
• Voucher printer tray is down or in maintenance position
• Upper system wiring harness or the AMP patch cable is not connected properly
Solution: Close all EGM doors, ensuring that the voucher printer is in the operating position and
that all cables are firmly connected.

Bill Acceptor or Ticket Printer Not Working

Possible Cause: Malfunctioning bill acceptor head or printer.
Solution: Test the bill acceptor or printer. If it malfunctions (for example, the bill acceptor doesn't
stack or the printer doesn't print a test voucher), clean or replace it.

Possible Cause: Improper software configuration.

Solution: Consult the software operating manual for the system you are running. Certain software
configuration settings may affect hardware functionality.

Bios Not Posting When Powered On

Observation: This can be seen when 2 lights are lit on near the USB slots on the front panel of
the CPU tray. Having 3 lit is normal.
Possible Cause: CPU tray is not locked into the backplane.
Solution: Re-insert the CPU tray into the locked position on the backplane.

Button Panel or Tech Key Not Working

Possible Cause: Loose wiring.
Solution: Check the USB plug. If loose, reconnect firmly.

Possible Cause: Improper software configuration.

Solution: Consult the software operating manual for the system you are running. Certain software
configuration settings may affect hardware functionality.

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Game Launches but Pop-Up Error Says All Doors Are Open
Possible Cause: Loose wiring.
Solution: Check the USB plug. If loose, reconnect firmly.

Possible Cause: Improper software configuration.

Solution: Consult the software operating manual for the system you are running. Certain software
configuration settings may affect hardware functionality.

Game Launches but Popup Error Says Certain Doors Are Open
Possible Cause: Doors are actually open.
Solution: Check that the doors are completely shut and the sensors are working properly.

Possible Cause: Improper software configuration.

Solution: Consult the software operating manual for the system you are running. Certain software
configuration settings may affect hardware functionality.

Lights Are Off or Flickering

Possible Cause: Cables are not connected.
Solution: Check all cable connections.

Possible Cause: The LED assembly has malfunctioned.

Solution: Replace the necessary LED assembly.

Possible Cause: The printed circuit board (PCB) has malfunctioned.

Solution: Replace the necessary PCB.

Main Door Open Error on Empire MPX

Possible Cause: If the top, belly, or service doors are not closed, you may see a Main Door Open
Error indicated on the screen.
Solution: Close all EGM doors.

Operating System Does Not Boot

Possible Cause: Improper seating/connection.
Solution: Verify that all cables and media are properly installed or connected.

Possible Cause: Interrupted power supply.

Solution: Verify that power cables are properly connected and power supply switch is in the ON
position. If the EGM is connected to a battery back-up, disconnect it and connect it to a wall power
socket.

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Touchscreen(s) Not Working Correctly

Possible Cause: USB cables are not connected to the Quixant CPU backplane correctly.
Solution: Verify the correct USB locations and initiate the calibration process.

Possible Cause: EGM service door or other doors are open.

Solution: A touch reset occurs upon closing the EGM service and/or top doors. Opening the
service door and subsequently ensuring all doors are then closed, will cause a touch reset request
from the MForce platform.

Possible Cause: Firmware needs updating.

Solution: Flash the monitor firmware, see KB 2176.

Touchscreen(s) Appears to Be Up to Two Inches Off

Possible Cause: USB cables are not connected to the Quixant CPU backplane correctly.
Solution: Verify the correct USB locations and initiate the calibration process.

Touchscreen(s) Pointer Displays on the Wrong Monitor

Possible Cause: USB cables are not connected to the Quixant CPU backplane correctly.
Solution: Verify the correct USB locations and initiate the calibration process.

Voucher Printer Firmware Needed

Solution: To install new firmware, see KB 2167.

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