FEATURES & CAPABILITIES

OF A CMMS

1
 e-Book Content
1 The difference between an CMMS and EAM 3

2 Knowing the difference between Predictive, Preventive and Corrective Maintenance 5

3 5 Mistakes companies make when selecting a CMMS 7

4 9 Ways CMMS software cuts maintenance costs 9

5 5 Ways to make the most of your CMMS 12

6 How CMMS is used to improve Environmental, Health and Safety (EHS) 14

7 Proteus CMMS 16

8 CMMS Mobile 18

9 World Class Manufacturing and CMMS 20

10 CMMS AI Chatbot 22

11 CMMS for multinational companies 24

12 Benefits of integrating a CMMS with BMS 26

13 The road to Predictability 28

14 Proteus CMMS Demo 31

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CMMS and EAM
Each one has its own benefits and primary use cases

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What is a CMMS
A CMMS helps the maintenance team monitor an equipment’s status and future need for
updates. This system can help organizations learn trends within their maintenance needs
and adapt their maintenance schedules to anticipate these needs. Anticipating needs can
lead to less downtime for equipment and improved efficiency.

What is an EAM
EAM focuses on extending the lifecycle of an asset. This system monitors a company’s
assets and helps you track your maintenance activities. Within the system, you can see
where an asset is located, who uses it regularly, when to expect to service the asset, etc.

What is the difference between each

The largest difference between EAM and CMMS is that that EAM is inclusive of many
business functions, while CMMS focuses on equipment and facility maintenance. For
example, an EAM might include fleet management functionality to monitor when the vehicle
was obtained, how many miles are on it and ways to extend the life of the vehicle.

Choosing between CMMS and EAM

The best way to decide between a CMMS and EAM for your organization is to map out your
requirements. Once you know what functions are essential to your organization based on
the size and assets that you manage, you can begin talking with some of the leading CMMS
and EAM providers to learn more.

Choosing a CMMS or EAM means considering your needs down the road while balancing
cost restrictions. A CMMS is better for small- to medium-sized organizations with less than
100 maintenance professionals and limited office locations. EAM is designed for large
enterprises with many locations, more than 100 maintenance professionals to manage, and
many assets.

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Predictive, Preventive
and Corrective
Maintenance
What is the difference

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Knowing the difference between Predictive, Preventive and Corrective Maintenance is essential.
With the correct maintenance strategy, you can avoid future problems and unwanted costs, like
breakdowns and costly repairs.

Preventive maintenance measures are planned and performed on equipment with the purpose
of ensuring that failures do not occur and to lessen the consequences of breakdowns. A preventive
maintenance plan is ideal when a maintenance manager can prevent any malfunction of their
equipment or can predict and plan for this failure, so it has the least possible impact.

Example: An elevator undergoes regular inspections that include a diagnostic test to determine if
parts should be replaced.

Predictive maintenance is maintenance that monitors the performance and condition of

equipment during normal operation to reduce the likelihood of failures. It predicts when equipment
failures might occur and to prevent the occurrence of the failure by performing maintenance.

Example: Using real-time data, you can analyze your machine’s health over a set time to determine
what predictive maintenance is needed to reduce downtime or failures. Using sensors to monitor
pieces of equipment critical to your production can automatically create work orders based on
triggers. Equipment that becomes unexpectedly overheated can compromise operations and result
in unexpected delays, additional costs, and customer disappointment.

Corrective Maintenance is only performed after equipment failures or breakdowns are

reported, it is the technical activity carried out after a failure has occurred and its purpose is to
repair an asset to a condition in which it can perform its intended function.

Example: A conveyor in a manufacturing maintenance environment fails. This results in

unexpected downtime and immediate repairs are done to restore production capability.

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5 Mistakes when
selecting a
CMMS
Replace manual tracking methods

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CMMS software is rapidly becoming the backbone of asset management and preventive
maintenance replacing manual tracking methods due to accurate data capture and increased
efficiency. Here is a list of top 5 mistakes companies make when selecting a new CMMS vendor:

1. Getting hung up on the “look and feel”

Yes, the user interface is very important but when selecting your CMMS you should be more
focused on actionable tasks that create value. Does the CMMS software package allow you to
improve productivity with quick and easy asset management, configured menus, entry forms, and
reports? Don’t fixate on the user interface more than the functionality.

2. Focusing on a functionality fit only

Purchasing a CMMS from the “right” vendor instead of just a maintenance tracking tool with the
right features can facilitate the implementation of more long-lasting improvements. Your
probability of success will go up dramatically when you partner with a CMMS vendor that not only
provides a good CMMS software but also proper CMMS support.

3. You think having control over software and hardware is a benefit

On-premises CMMS software can be a handful to manage. You need to provide the IT infrastructure
to run the application, configure the network to enable users to access the CMMS, and then install
any upgrades or security patches when they become available. And if the hardware fails, you could
be waiting days to get back online. Additionally, CMMS cloud software is more secure, reliable, and
affordable.

4. Believing a single ERP software solution that has an EAM module is superior
Some companies have discovered that certain Enterprise Asset Management Software packages
are easier to integrate than suite solutions; because they are more open and flexible. Finding an
EAM vendor that can demonstrate open systems capability, the ability to integrate seamlessly with
many other vendors’ software applications and add-ons will provide greater value and flexibility.

5. You celebrate the day you go-live

Successful go-live CMMS systems implementations without interruptions are no reason for
celebration. Success must be defined by performance measure like Key Performance Indicators
and targets that the CMMS system keeps track of progress achieved. Not simply the CMMS
implantation stage.

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 9 Ways CMMS
Software cuts
maintenance costs
Change the way you do business

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Today, maintenance managers are challenged to keep up with changing industry trends and
economic demands, while at the same time being in-tune to profit margins and returns on
investments (ROI). Streamlining maintenance to be faster, safer, and more economically efficient
is no easy feat. This holds true whether it’s a smaller-scale operation or an enterprise-level facility.

The following are 9 Ways CMMS Software Cuts Maintenance Costs:

1. Detect and Communicate with your Team

Computerized maintenance management systems utilize an expansive range of technology to
detect and communicate issues to staff. Additionally, integrating these tools with smart
technology and sensors on equipment using the Industrial Internet of Things (IIoT) connects
automation and machine-based sensors to people in an intuitive way.

2. Predict Maintenance Needs

A CMMS enables predictive maintenance by creating ongoing maintenance schedules to keep
everything moving smoothly. Instead of only servicing the equipment at a regular frequency, a
CMMS monitors the equipment continuously to detect any signs of possible failure. This strategy
gives you much more control over the operations of your equipment. If you can predict a part
failure well in advance, you can schedule maintenance/repair work when it’s convenient, while
continuing to operate the equipment to avoid unexpected downtime.

3. Maintain Healthy Equipment

You can continue to schedule regular maintenance since preventive maintenance is essentially a
good practice that helps you to take care of your equipment, but at the same time, you have the
ability to check the health your equipment at any given time, predict when a part is going to fail,
and avoid unplanned downtime.

4. Reduce Productivity Loss

The productivity loss from sudden and unexpected downtime can be significant. With a CMMS,
repairs can be done at an optimal time to ensure minimum impact on productivity. Additionally,
with a CMMS you don’t need to schedule downtime just for the sake of inspection anymore, this

also results in productivity gains.

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5. Identify Warning Signs of Failure
A CMMS will help you understand how and why asset failure occurs and identifies the warning
signs that indicate potential problems or failure. By knowing what failure is likely to occur and
when, maintenance schedule adjustments and repairs can be performed before the asset breaks
down. . This method focuses on “asset health,” performing services and repairs based on the
asset’s failure to meet prescribed performance objectives

6. Access Real Time Data

As information is entered in your CMMS, it’s immediately available to all team members who have
access to it. This means that among other things, work orders can be submitted as soon as an
issue is discovered and dispatched to relevant technicians in one easy step. There is no need for
phone calls, paper delivery or other time-consuming delivery methods.

7. Mobile Access
A mobile enabled CMMS gives your maintenance team access to your CMMS system from
wherever they are; on site, in the field or on the road. Receive and close work orders, create new
work orders on the job, update labor hours and parts quantities used, update existing PM/DM work
orders or view history.

8. Actionable Metrics
Data is collected on a frequent basis, normal behavior patterns are established, then finally, the
data is analyzed for possible patterns of failure. Organizations can transform real-time machine
data into actionable metrics to boost productivity by preventing or minimizing unscheduled
downtime. Over time, it can even show a company the next logical point of expansion to
accommodate growth.

9. Integrate with Building Automation Systems

A robust CMMS will provide integration with your Building Automation Systems (BAS), providing
real-time alerts and work order automation. With the ever-increasing complexity of today’s
automated buildings, the breakdown of critical systems is an increased risk to building and facility
managers. A CMMS that interfaces directly with your BAS can automatically issues work orders
based on alarms, events or equipment runtimes.

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5 Ways to make the
most of your CMMS
Its important to monitor your CMMS effectiveness

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A CMMS is an important business tool to help improve the effectiveness of maintenance
departments and the quality of management decisions. But they do involve planning, upkeep, and
updates in order to ensure that their benefits and potential are being fully utilized.

Here are some ways to make the most of your CMMS:

Fully utilize the system and its capabilities.

It’s important to find a system that fits your needs and helps streamline your maintenance goals.
But don’t ignore additional options that have been added for your benefit, even if they don’t meet
your immediate needs.

Stay up to date with the current release.

Software is constantly evolving to further aid the customer and keep up with technological
advances. These updates will improve your standard features, keep your data secure and allow
further integration capabilities. Cloud-hosted software makes these updates even easier for you
by running in the background without involving system downtime or software and hardware
upgrades.

Include training for new employees.

An organized on boarding system helps create a streamlined process and ensures that new
employees are properly trained. The ease of use of a CMMS can help new hires to get up to speed
in less time and with less staff and budget involved.

Encourage ongoing training.

Employees should stay up to date with software changes as well as the effective use of the
existing program. Training documents and brief web-based, customized training sessions should
be made available so that employees are staying engaged with the system.

Engage in user groups.

Following blogs or user groups dedicated to CMMS can help answer common questions and bring
to light options you might not have considered before. Our “Ask Steve” chatbot feature is another
tool which allows users to type in questions and receive detailed answers and history data related
to your system.

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How CMMS software
is used to
improve EHS
Preventive Maintenance System to identify safety and maintenance issues

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Environmental, Health and Safety (EHS) within an organization is one of the most important
management practices, no matter the company’s size or industry that they work in, from
working inside a building or outside on a construction site. Employers need a preventative
maintenance system in place to make it easier for them to identify what may be a safety or
maintenance issue.

Daily routine and constant demands for higher productivity require suitable and flexible safety
concept that must comply with regulations and standards. Inadequate facility maintenance
management software means incalculable risks for personnel and machinery, and potential
production losses. Asset maintenance managers who want to prevail long term in
maintenance management cannot afford any risks. Machine guidelines, safety standards, risk
assessments need to be computerized. CMMS offers competent answers to this and has
comprehensive solution concepts for the safety of your machines and plants.

CMMS software offers a comprehensive safety product range for the complete asset
maintenance system. From stand-alone machines up to the integrated solution, CMMS is
always divided into the specific safe functionalities: safe inputs, safe logic, and safe outputs.

CMMS is easy to configure and user-friendly. With cleverly integrated safety engineering,
CMMS ensures maximum productivity of management solutions and critical industrial controls
for safety applications. It is a low-cost solution with a wide range of products and services that
include sensors modular evaluation, units and actuators.

Inspections are another aspect of CMMS that can help towards safety ideals. An inspection
module will allow preventive maintenance checklists with multiple value types for pass/fail,
range, numeric values and other types of responses.

When it comes to establishing a safe, compliant and productive workplace, an effective

maintenance management solution is critical.

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Proteus CMMS
Manage, organize, track and schedule your
maintenance activities

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Proteus MMX
Proteus MMX is a cloud-hosted Next-Gen Computerized Maintenance management solution,
offering all the features of a traditional solution, preventive maintenance scheduling, work orders
and asset management combined with latest digital trends as Enterprise Resource Planning (ERP),
Artificial Intelligence Integration, and IoT system connectivity.

Here are some of Proteus MMX popular Features

Asset Management Warranty Management

Compile accurate information on equipment Plan ahead, receive notification on warranty
and infrastructure to analyze performance, expiration dates coming due
schedule preventive maintenance, and reduce
capital expenses. Service Requests
Allow remote users to submit requests via a
Mobile Asset Tracking web browser. Service is improved through
One database for all asset information allows faster response times and better
for easy retrieval, input on activities, parts communication.
usage, and maintenance.

Certification
Key Performance Indicators If your business requires FDA validation or

With real-time data dashboard, manufacturing needs to meet other regulatory standards,

equipment can be monitored by the Proteus MMX has the solution. We have the

maintenance team to quickly identify tools and the experience to help you validate

potential problems. your system.

Multiple Buildings Inspections

We offer a range of products to suit a one Inspections will allow preventive

building operation to multiple buildings on maintenance checklists with multiple value

multiple continents. types for pass/fail, range, numeric values and

other types of responses.

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CMMS Mobile
Maintenance on the go

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CMMS Mobile
CMMS Mobile application is multifaceted, providing
technicians the ease of completing preventative and
demand work orders directly in the field as work is
occurring.

Proteus Mobile application gives maintenance technicians

in the field invaluable asset data and history at their
fingertips. Equipment readings, usage history, security
checks and maintenance data can all be collected and
entered into the CMMS database in real time with this
CMMS mobile application.

Important features of CMMS Mobile

Take pictures of the maintenance work you’re carrying out upload it to

document your work.

Easily update and enter work orders from your mobile device using
CMMS Mobile App.

Simple dictation with the help of a voice recognition software will help
you record large amount of data while out in the field.

Scan a barcode or Quick Response code (QR Code) to quickly find the
asset or work order in the CMMS system.

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 World Class
Manufacturing and
CMMS
Maximize the efficiency and productivity of
manufacturing and production industries

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World Class Manufacturing is a combination of ideas and practices to maximize the
efficiency and productivity of the manufacturing and production industries. World Class
Manufacturers need to implement best practices and stay current on emerging technology to
keep up with and stay ahead of their peers in the manufacturing world. An important tool that
helps meet these challenges is a well-implemented CMMS with WCM capability.

A key tenet of World Class Manufacturing is striving toward zero waste and zero
breakdowns. CMMS is beneficial in meeting and monitoring these goals. Adopting WCM
methodology and put in practice with preventive maintenance will improve transparency,
communication, and productivity throughout a company’s daily operations.

Developing a solid maintenance strategy ensures better equipment performance, resource

tracking, and overall planning with increased cost-effectiveness. It is also important to
make CMMS a part of your connected factory so that data is exchanged seamlessly and is
made available to all as needed.

A CMMS can help meet your needs and exceed them with added benefits and capabilities.
In addition to maintenance planning and scheduling, emerging technology can further aid
technicians with their effectiveness and managers with analytics and data.

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 CMMS
AI Chatbot
Get meaningful insight from maintenance data

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Ask Steve – CMMS AI Chatbot
“Eagle Technology has pioneered the use of conversational analytics technology that allows
business users to get meaningful insights from maintenance data by simply conversing with
an AI platform, “Ask Steve”.

“Ask Steve” is conversational analytics technology which allows users meaningful insights
from their Proteus MMX data by simply conversing with Steve.

“Ask Steve” uses engineered natural language, which is converted to code and run against a
powerful built-in analytics and machine learning module developed by the University of
Wisconsin and DataChat along with Eagle Technology.

The program is designed for continuous learning to adapt to usage patterns that can be fed
back into the platform to allow the platform to learn from user interactions and user
preferences in a continuous fashion.

“Ask Steve” is a powerful data analytics - AI tool which can help manage and preserve the
life of assets and facilities. Its ease of use allows all types of users to work with the
platform.

Key Features
• Analyze data from work order
history
• Graphical presentation of data
• Ability to export data as Excel
file
• Engineered natural language
• Valuable insights from machine
history and parts usage

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 CMMS for
Multinational
Companies
Accessibility is key for a company with multiple
locations

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A good CMMS should provide effective tracking, monitoring and analyzing of data related to
all maintenance activities and events that occur on your assets and in your buildings, including
preventive maintenance, corrective and repair work, inspections, calibrations and condition
monitoring for predictive maintenance.

Accessibility is key for a company with multiple locations. Cloud hosting helps provide ease of
use for people in different locations and with different computing environments. It’s also
important in sharing data and providing consistency company-wide. Conversely, each location
needs the ability to customize their data according to their resources and daily operations. The
ability to create hierarchies of controls and data separation is very important to technicians as
well as management.

Whether it’s due to expansion or efforts to streamlining your maintenance company-wide, a

maintenance plan is vital in the efficiency and productivity of each location. And since more
planning is involved for multiple locations, more thought is also put into streamlining and
standardizing your processes as a whole.

From the technicians’ standpoint, the CMMS should provide them with the basics to
performing their work: asset information, part availability, helpful pictures or documentation,
maintenance plans and projections, etc. But with a multinational company, there are other
factors to consider such as the availability of different languages, managing different
currencies and ease of use. Although the program should be uniform for best practices, it
should also allow the users to customize some of their features to allow for better navigation.

Managers have different concerns that may involve seeing daily work plans, comparing
performance between assets or buildings or comparing parts usage and costs. A CMMS
should provide them with a scope of their maintenance operation in order to compare and
improve resources.

At the executive level, a CMMS with a proper multinational scope will allow for the monitoring
of the company maintenance performance from the top down. Data can be standardized,
normalized, separated or viewed as a whole. Better MRO parts inventory management can be
achieved by tracking availability, usage, vendor management and acquisition of arts globally.
Reports and KPIs are available to analyze costs, resources, performance, and practices.

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 Benefits of
integrating a CMMS
with BMS
Working together to provide an in-depth analysis and
details about a facility

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A Building Management System (BMS) controls and monitors mechanical and electrical
equipment. It’s a computerized control system that shows information about equipment
related to lighting, firefighting systems, security systems, ventilation, etc.

Computerized Maintenance Management Systems (CMMS) shows maintenance tasks for all
systems within an organization, right down to every lightbulb and its life expectancy. A
CMMS allows building managers and their maintenance team to manage their workflows and
resources through maintaining both maintenance requests and predictive maintenance to
keep your facility running smoothly.

Integrating CMMS with a BMS has many benefits and gives you a holistic view of both the
building and the assets within it. The two work together to help building managers and
maintenance managers learn more about where their energy is going when a tool or fixture
will need to be replaced and how to operate at a higher level of efficiency.

Benefits of integrating CMMS and BMS

• Get more insights

• Insights as to when to update an asset or system within your building.
• Lead to better enterprise resource management
• Maintenance team can complete all necessary work within one dashboard
• Response times improve

Organizations looking to add CMMS should look for an application with the following efficiency
features:

• Work order management • In-depth reporting features

• Predictive preventative maintenance scheduling • Software integration with other programs,
• Mobile application, either native or through a such as HR or accounting software
mobile browser • Project management
• Asset management • Vendor management
• Parts inventory management • Quality control

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 The road to
Predictability with
KPI’s
Keep your enterprise running as smoothly as possible

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The first step on the road to Predictability is to calculate the key performance indicators (KPIs) that
will help you achieve your goals. KPI’s are used to track performance in several areas over time and
indicate when an organization is operating inside or outside of acceptable levels. Here are the top
KPIs that your organization should be using to get a clear picture of how to keep your enterprise
running as smoothly as possible today and years into the future:

1. Mean Time Between Failure (MTBF)

Mean Time Between Failure (MTBF) is an extremely important measure for asset-heavy enterprises.
MTBF refers to the time in between unexpected breakdowns of an asset or production stoppages.
The goal of your maintenance efforts is to have the MTBF continue to increase. For the most
accurate measurement, mean times are usually assessed annually.

MBTF = Σ (Start of Downtime – Start of mean Time Between Fail (MTBF)

2. Mean Time to Repair (MTTR)

Mean Time to Repair (MTTR) is the average time required to troubleshoot and repair failed
equipment and return it to normal operating conditions. It is a basic technical measure of the
maintainability of equipment and repairable parts. Maintenance time is defined as the time between
the start of the incident and the moment the system is returned to production (i.e. how long the
equipment is out of production). This includes notification time, diagnostic time, fix time, wait time or
cool down time, reassembly, alignment, calibration, test time, back to production and so on. It’s also
important to remember that MTTR generally does not consider lead-time for parts.

MTTR = Total Maintenance Time / # Maintenance Repairs

3. Overall Equipment Effectiveness (OEE)

Overall Equipment Effectiveness (OEE) is made up of three components: Availability (the system is
functioning when it is needed), Performance (throughput divided by its maximum throughput), and
Quality (# of good units divided by total units produced). OEE can be used to monitor the efficiency of
your manufacturing processes and to help identify areas of improvement.

OEE = Availability x Performance x Quality

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4. How Effective Is Your Maintenance?
To get a clearer picture of the quality of your maintenance work, look at the ratio of planned
maintenance to how much reactive maintenance is being performed. This KPI will give your
organization a good idea of where maintenance expenses are going.

Preventative maintenance is almost always less costly than reactive maintenance work. Your
Preventative Maintenance Compliance (PMC) score is the percentage of scheduled PM work orders
that get done in a defined time interval. PMC formula is:

PMC % = # Completed Work Orders/# Work Orders Scheduled

5. How Many Work Orders Are Performed on Time?

Evaluating the percentage of condition inspection work orders that are performed on time is a useful
indicator of how likely breakdowns are to occur.

6. Where Are the Root Causes of Failure Within the Life Cycle?
If the MTBF is indicating poor performance, then the next step is to identify which part of the
equipment’s life cycle is causing the issue – the original quality, the severity of day-to-day operations,
the quality of replacement pieces, or the actual maintenance workmanship and routine.
Collecting information on why failures are occurring is an important key performance indicator that
can help your business adopt better life cycle practices. Could your operators benefit from increased
equipment training? Is the machinery breaking down because it is simply too old?

7. The Number of End-User Complaints

Your product is as good as your customers perceive it to be. This is why tracking the number of end-
user complaints is an essential KPI for maintenance. In order to understand the true quality of your
products, collecting and analyzing user feedback is essential. Effective CMMS software will be easily
customizable, allowing your organization to track the important end-user feedback that will help you to
be proactive about making positive changes when necessary with CMMS KPI’s.

8. Cost of Maintenance per Asset

How much are you spending on maintenance per asset? How do the actual maintenance costs
compare to the budgeted costs? Keep track of these numbers to find out where all the resources are
being used to maintain your equipment – and to determine if this is money well spent or not.
With the right CMMS KPI’s, your organization can flawlessly manage your assets.

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 Maintenance Management made easy
with Proteus CMMS

Discover how you can use Proteus MMX to schedule preventive maintenance, manage inventory,
capture maintenance data and so much more.

FREE DEMO

www.eaglcmms.com
[email protected]
1-262-241-3845

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