Online 8
Online 8
advancements in betting products made possible by the This research is embarked on to ascertain the online
Internet and mobile technologies. marketing and customer patronage of sports betting: a
New gaming genres are being developed, marketed, and survey of youths in Abia State. The specific objectives
offered online via mobile phones and related devices, are to:
which is revolutionizing the gambling market. 1. Examine the influence of bonuses on customer
Customers can now view a sporting outcome or event at patronage within the sports betting.
any time of day or night as long as they have Internet 2. Identify the impact of e-funding on customer
connectivity (Abbott, Romild, & Volberg, 2013). In- patronage within the sports betting industry.
the-run, in-play, and micro-betting are now forms of 3. Determine the effect of internet connection on
betting that allow customers to wager on a variety of customer patronage within the sports betting.
potential outcomes after the game has started, as they Research Questions
happen, such as who will lead the goal scoring charts in This study therefore seeks to address the following
a football match at halftime, or which team will score questions:
the opening goal. In the past, betting could only be done 1. What is the influence of bonuses on customer
on the result of a horse or greyhound race. patronage within the sports betting?
Statement of the Problem 2. What is the impact of e-funding on customer
Recently, the government at all levels and other patronage within the sports betting?
stakeholders have placed a high priority on the grave 3. How does internet connection affect customer
problem of growing unemployment rates, especially in patronage within the sports betting?
Nigeria. Due to the extreme suffering that many young Research Hypotheses
people without jobs in Nigeria are experiencing, a large The following hypotheses were empirically tested:
number of them are turning to crime as a way of escape, H01: There is no significant relationship between
making money by betting on sports, or serving as thugs bonuses and customer patronage within the sports
and useful tools for Nigerian politicians (Olayinka & betting.
Taiwo, 2017). Despite the serious employment deficit H02: There is no significant relationship between e-
in the country, millions of young and old people funding and customer patronage within the sports
continue to utilize online betting sites and shops that betting.
can better their life because they are lured in by the H03: There is no significant relationship between
possibility of winning large in sports betting. This has internet connection and customer patronage within the
resulted in an increase in patronage as some of the sports betting.
youth provide favourable references, return to the site, LITERATURE REVIEW
and demonstrate their devotion and loyalty to betting. This chapter showcases a number of various authors'
Customer support has evolved into the focal point of contributions to the relevant topic. Its primary goal is to
sports betting marketing in the nation as a result of the examine and provide the research from various writers
discrepancy in market share between market leaders on internet marketing and consumer spending,
and rivals. There are not many studies that examine the specifically in the context of sports betting. The
factors that affect sports betting patronage, though. conceptual review, theoretical review, and empirical
Normally, society would consider gambling to be a bad review of prior related research will all be covered.
activity, however experts have expressed alarm over the Conceptual Review
rising popularity and penetration of gambling among Concept of Online Marketing
young people. Given that this was essentially a Online marketing, often known as digital marketing,
caricature of earlier generations that participated in web advertising, or internet marketing, is a subset of
“pool”-related activities. Much younger generations are marketing and advertising that uses the Internet to
now dominating the activities as a result of the launch advertise products and services to target consumers and
of online betting services like Betnaija and Betking. platform users, according to Alaimo and Kallinikos
Therefore, the purpose of this study is to determine how (2018). Web-based technologies known as online
online marketing presence affect patronage among marketing platforms (OMPs) integrate the advantages
young people in Abia State who wager on sports. of content management systems (CMS), company
Objectives of the Study directories, local search engines, SEO tools, and
Contemporary Marketing Research Journal (CMRJ)
An official Publication of Center for International Research Development
Double Blind Peer and Editorial Review International Referred Journal; Globally index
Available www.cirdjournal.com/index.php/cmrj/index: E-mail: [email protected]
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Contemporary Marketing Research Journal (CMRJ)
Vol.11, No.2; March-April, 2024;
ISSN (5733 –7154)
p –ISSN 4051 –392X
Impact factor 8.35
customer relationship management (CRM) software. According to Nyakweba, Wesonga, and Bosire (2015),
Online platforms are information society services that customer loyalty is measured by how much a
enable business users to start direct business-to- purchasing unit focuses its purchases over time on a
consumer interactions by offering goods or services to particular good or brand as evidenced by repeat
consumers. The use of digital channels to develop fresh purchases. Customer patronage also describes the
approaches to connecting with and engaging with both procedures customers follow when selecting a brand or
current and future clients is referred to as “digital product from a range of alternatives, as well as the
marketin” (Deshpande, 2020). factors and qualities that are taken into account.
Content marketing, SEO, email marketing, social media Concept of Sports Betting
marketing, mobile marketing, and so forth are a few In many regions of the world, sport is a significant
examples of these digital channels. A company may use socioeconomic phenomena. This is especially accurate
a digital marketing strategy to assist it reach its digital when compared to football clubs in Europe. The
goals by carefully selecting online marketing channels Nigerian economy is booming as a result of the large
such as owned, paid, and earned media (Hudson, 2020). number of football supporters from various clubs. When
Online marketing strategies employed by management a game of a major football league is played anywhere in
to compete online are known as digital marketing the world, fans not only watch the football games but
tactics. The implementation of digital marketing also wager on the results in the hopes of winning cash
strategies must take into account a number of factors in rewards and psycho-social experiences. In Nigeria,
order for them to significantly advance a company's football betting has grown to be a substantial type of
goals (Onobrakpeya & Mac-Attama, 2017). Online industry. It is a growing industry; betting shops are
marketing and non-internet marketing are the two opening up in the state, making it a crucial component
categories of digital marketing, according to Atshaya of the social phenomenon while ignoring the
and Rungta (2016). underdevelopment of the country (Olayinka &
Customer Patronage Fageyinbo, 2015).
Both the quantity of sales that a business reports and the Sports have a big impact on social connections and
amount that a customer purchases are measured by societal presences, which are fundamental to human
customer patronage. Patronage, as defined by Nwulu development, progress, and improvement (Obiyemi,
and Asiegbu (2015), is the act of giving a patron also Mohammed, & Omonu, 2013). It is important to
known as a customer material support and connect with the sport's effects through its suggestions
encouragement within an exchange relationship. and indications for human development, particularly in
Patronage is the practice of often making purchases the formation of social structures. Sports betting is
from a business or store. In a competitive company mostly based on fan predictions of game outcomes,
environment, one can only maintain customer loyalty claim Olayinka and Fageyinbo (2015). Fans who make
by providing a good or service that fulfills demands. accurate predictions are rewarded, while those who
The difference between perceived performance and make bad forecasts suffer financial penalties. As
customer expectations determines the level of patronage supporters "stake" on a higher degree of fandom and
in the hotel sector (Oladele, Yakibi, Akinruwa, & Ajayi, understanding of football, this is turning into the norm
2019). Customer loyalty is crucial to the operation of among many Nigerian youngsters. The entrepreneur
any hotel. Customer patronage was described by base of sports betting wrapped in leisure traditions and
Ogbuji, Onuoha, and Abdul (2016) as a customer’s morals is something that the majority of fans are either
impulsive, desireful, and thoughtful purchasing of unaware of or don't care about.
products and services from a shop. Sports Betting in Nigeria
Buying behavior is influenced by a combination of History claims that the first evidence of gambling may
motivation, normative notions, and attitude (Awa, be found in archaic Romans, where depictions of
2015). Patronage, as used in marketing, is the process of workers and heads wagering with shakers led to
exchanging products or services for money or other responsibilities and the battles that broke out over them.
advantages. Accordingly, the act of a client or a Gambling activities across genders and ages have
business purchasing products and services from a dramatically increased and improved in Nigeria during
vendor is known as consumer patronage (Chin, 2020). the past 20 years. Rarely do people, especially young
Contemporary Marketing Research Journal (CMRJ)
An official Publication of Center for International Research Development
Double Blind Peer and Editorial Review International Referred Journal; Globally index
Available www.cirdjournal.com/index.php/cmrj/index: E-mail: [email protected]
pg. 3
Contemporary Marketing Research Journal (CMRJ)
Vol.11, No.2; March-April, 2024;
ISSN (5733 –7154)
p –ISSN 4051 –392X
Impact factor 8.35
people, avoid discussing specific sports betting reinforcement are the two methods that the theory of
activities or other topics that have now permeated reinforcement offers for creating patronage (Krishnan,
society (Samuel & Kelly, 2017). The numerous 2016). While reinforcement raises the frequency of
advancements in the sports business sectors have positive conduct, punishment decreases the frequency
created waves and drawn the interest of numerous print of negative behavior. While negative reinforcement and
and visual media. The rise of gambling has drawn the negative punishment help remove a stimulus, positive
attention of economists, psychologists, sociologists, and reinforcement and positive punishment help apply one.
criminologists, among others. Oba (2019) claims that a business may use the
Due to technological advancement, there has been a reinforcement theory to the marketing environment to
significant improvement in the forms and processes of have a deeper understanding of the motivations for
gambling in recent times, to include such other as an customer involvement.
online lottery, promo, pool, sports betting, and casino When clients receive good rewards for their actions,
slots (Samuel & Kelly, 2017). A sizable and active they are trained to repeat those behaviours, which are
population, rising web penetration, and more why positive reinforcement is effective (Fieldman,
accessibility to devices with web capabilities have all 2016). Because positive reinforcement offers more
contributed to the gaming industry's sustained success. opportunity to please clients through rewards programs
Due to Nigeria's extensive football culture, sports and other great brand experiences, it is believed to be
betting have swiftly increased in popularity. While there more effective than negative reinforcement.
are many followers of some of the major leagues in the Additionally, it aids in preventing potentially negative
nation, such as the English Premier League and the conflicts within a brand community (Oba 2019).
Spanish La Liga, betting enables many young people in Positive reinforcement also encourages behaviour and
Nigeria to make money doing what they love. increases consumer confidence in the business. The
Theoretical Review reinforcement schedules also known as the times and
The Reinforcement Theory intervals at which behaviour is reinforced are regarded
The Reinforcement Theory was first put out by B.F. to be what affect the effectiveness of the reinforcement
Skinner and associates in 1957. The theory, also known theory (Bautista, 2018). Reinforcement schedules are
as behaviorism or operant conditioning, holds that procedures that specify when and how often
behavior is produced by controlling its consequences reinforcement is given in an effort to make the target
via the use of a combination of rewards and/or penalties behaviour more likely to occur.
to either prevent undesirable behavior or reinforce Empirical Review
desired conduct (Krishnan, 2016). Positive and negative
Author( Year Topic Methodology Finding Recommendation
s)
Chinwe 2021 Assessment of Multiple Younger and The report suggests
and patterns, risks and regression unemployed creating a national body
Kenneth effects of online analysis respondents bet on to organize the
sports betting among (SPSS sports online more extravagant and alluring
youths in South-East Version 20). frequently than older mass advertising
Nigeria. and employed campaigns run by
respondents, which may online sports betting
be due to a number of businesses.
predisposing factors.
Mwadi 2017 The role and impact One sample t- The bulk of those It is important to
me of technology on test participating in sports understand the
sports betting. betting, according to the motivations and impact
report, were men of online sports betting
between the ages of 21 on young adults,
and 40. especially since this
demographic appears to
be the most engaged in
this activity.
Conceptual Review
Conceptual review of proposed online marketing and customer patronage
Table 7: Coefficients
Model Unstandardized Coefficients Standardized t Sig.
Coefficients
number of economic sectors, including the public and 1. Gambling legislation should be implemented in
commercial sectors. order to ban the country from building online sports
It has been revealed in the findings of the study that, betting facilities arbitrarily.
there is significant relationship between e-funding and 2. Given that the study's findings indicated that
customer patronage within the sports betting. This is in unemployment and poor income were contributing
line with the results of Chikotora (2016), who reasons to teens' inclination for online sports betting,
demonstrated that one of the main factors predisposing the government should expand job possibilities and
to and encouraging sports betting and gambling in improve the lives of these young people.
general was the desire for more money. The idea that 3. Psychologists ought to put more effort into
individuals are always looking for ways to generate organizing workshops and conferences on the impact of
more money seems to be supported by the facts. sports betting on the conduct and overall health of
It has been revealed in the findings of the study that, young people.
there is significant relationship between internet 4. Parents and guardians must be made aware of
connection and customer patronage within the sports the value of continuing to raise their children. This will
betting. This result is in accordance with studies facilitate concerted efforts to detect possible youth-
conducted in 2013 by Gainsbury and Derevensky, related online sports betting behaviors and concerns, as
which also discovered that those who gamble online well as to offer the appropriate caution and support.
tended to be younger, unemployed, engage in a greater 5. A national body should be formed to streamline
range of gambling activities, and wager on sports both the frivolous and attractive huge advertising campaign
online and off. However, there are a number of by online sports betting operators.
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An official Publication of Center for International Research Development
Double Blind Peer and Editorial Review International Referred Journal; Globally index
Available www.cirdjournal.com/index.php/cmrj/index: E-mail: [email protected]
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