Client Support Role - Interview Q&A
Interview Q&A Based on Job Description
1. Tell me about your experience working with financial data operations.
Answer: In my previous role, I was responsible for maintaining and validating pricing and reference data for
fixed income securities...
2. How comfortable are you with tools like Excel, SQL, and JIRA?
Answer: I'm proficient in Excel and frequently use advanced functions like VLOOKUP, INDEX-MATCH, and
PivotTables...
3. Have you worked with any financial data domains like pricing, reference data, or corporate actions?
Answer: Yes, I've worked primarily with reference data-such as security identifiers, issuer information, and
classifications...
4. Can you describe a time when you had to work across global teams or handle competing priorities?
Answer: In a past project, I was part of a global operations team spanning Asia and the US...
5. What experience do you have with scripting or visualization tools like Python or Power BI?
Answer: I've used Python to automate data quality checks...
6. What would you do if you noticed a repeated data issue affecting a client's output?
Answer: I would first validate the issue and check if it's systemic or client-specific...
7. How do you handle high-pressure situations or tight deadlines?
Client Support Role - Interview Q&A
Answer: I stay calm by breaking down tasks and prioritizing them...
8. How do you ensure accuracy and quality in your work?
Answer: I rely on a mix of automated checks and manual validations...
9. Are you familiar with ESG data or market data vendors?
Answer: I've worked with vendor-delivered data from providers like Bloomberg and Refinitiv...
10. Why do you want to work in this client support/data operations role?
Answer: I enjoy roles that are operationally rigorous but also client-facing...
SQL Interview Questions
1. What is the difference between WHERE and HAVING clause?
Answer: WHERE filters rows before aggregation; HAVING filters results after aggregation.
2. How would you find duplicate records in a table?
Answer: SELECT column_name, COUNT(*) FROM table_name GROUP BY column_name HAVING
COUNT(*) > 1;
3. How do you join two tables?
Answer: Using JOIN clauses: SELECT a.id, b.name FROM tableA a JOIN tableB b ON a.id = b.id;
4. What's a primary key and a foreign key?
Client Support Role - Interview Q&A
Answer: A primary key uniquely identifies rows; a foreign key links to the primary key in another table.
5. How would you update a value in a table?
Answer: UPDATE table_name SET column = 'new_value' WHERE condition;
Excel Interview Questions
1. What Excel functions do you use for data analysis?
Answer: VLOOKUP, INDEX-MATCH, IF, SUMIF, COUNTIF, PivotTables.
2. What's the difference between VLOOKUP and INDEX-MATCH?
Answer: VLOOKUP only searches left to right; INDEX-MATCH is more flexible and faster.
3. How do you remove duplicates in Excel?
Answer: Use Data tab > Remove Duplicates or formula with COUNTIF.
4. How do you handle large datasets in Excel?
Answer: Use filters, PivotTables, Power Query, break into multiple sheets.
5. How do you use PivotTables?
Answer: Used to summarize large data; drag fields into rows, columns, values.
JIRA Interview Questions
Client Support Role - Interview Q&A
1. What is JIRA used for?
Answer: JIRA tracks tasks, bugs, issues, and project workflows.
2. What are the main issue types in JIRA?
Answer: Task, Bug, Story, Epic, Sub-task.
3. What is a JIRA workflow?
Answer: Steps (statuses) an issue moves through from start to completion.
4. How do you create and assign a task in JIRA?
Answer: Click "Create Issue", enter details, assign user.
5. How do you track the status of issues in JIRA?
Answer: Use boards, dashboards, and JQL for filtering issues.
