Analysis of the business scenario
Identification of and strategies for:
Steps used to collect, analyse and communicate ideas
Showing a clear understanding of how did you collect and analyse information and how did you
communicate your idea.
Collection of Information:
Reviewed the tender document (Appendix 1) to gather the hospital's functional,
technical, and compliance needs.
Researched NHLC’s LMS features, integration capacity with hospital systems (e.g.,
SAP, VMware, SQL).
Attended internal meetings with AIMWA and NHLC to align our LMS offerings with
hospital requirements.
Analysis:
Mapped hospital needs (e.g., CPD tracking, SAP integration) with LMS features.
Identified key benefits of integration (SAP, Active Directory, Exchange) and aligned
them with hospital requirements.
Communication:
Used clear, assertive language during the role-play meeting.
Presented technical information in simple terms and clarified queries using real
examples.
Focused on active listening and providing clear solutions.
How to build trust and confidence
List at least 5 attributes that help to build a reputation for trustworthiness and create
confidence in and for colleagues. Clearly identifies and analyses which strategies can be applied
to achieve this in the workplace.
Five Key Attributes:
Reliability: Consistently delivering accurate technical information.
Transparency: Open discussion of system limitations and proposed solutions.
Active Listening: Acknowledging and addressing concerns.
Responsiveness: Quick and clear responses to all questions.
Competence: Displaying strong knowledge of LMS systems and technical capacity.
Strategies:
Communicated openly and backed up claims with real-world examples.
Demonstrated how the system meets the hospital's security requirements, aligning
with ISO 27001 standards.
Engaged with a calm and professional demeanour, ensuring that the hospital felt
confident in NHLC’s abilities.
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Hammad Anwar PY21911
Analysis of the business scenario
Opportunities to manage difficulties into positive outcomes
Identify difficulties you managed into positive outcomes in this business scenario. Identify and
analyse which strategies should be used to deal with conflict in a positive way.
Difficulties Identified:
Compatibility concerns with the hospital’s existing technologies (Citrix, VMware, etc.).
Accessibility issues for learners with disabilities (e.g., hearing or visual impairments).
Positive Outcomes:
Assured compatibility with hospital infrastructure and addressed concerns about
system integration.
Proposed accessibility features like captions, speech-to-text, screen readers, and
head-tracking technology.
Conflict Management Strategies:
Used active listening to fully understand concerns.
Reframed challenges as opportunities for NHLC to offer innovative solutions.
Maintained a respectful and collaborative tone throughout discussions.
Three types of networking to build business relationships
Show clear understanding of what networking is (and is not) and how to identify networking
opportunities, whether operational, personal or strategic. Clearly identifies and analyses how
you can use this networking to build business relationships.
Networking Understanding:
Networking is the process of building and maintaining professional relationships to create
future opportunities. It’s about collaboration, not just gaining contacts.
Types of Networking:
Operational Networking: Worked with AIMWA’s Alex to align the LMS platform with their
content.
Personal Networking: Built rapport with hospital stakeholders like Sam, understanding their
pain points and needs.
Strategic Networking: Positioned NHLC as a trusted long-term partner in the hospital’s digital
learning strategy.
Application:
Operational: Daily collaboration for system integration.
Personal: Active listening and understanding individual concerns to build trust.
Strategic: Long-term planning for future collaborations in hospital’s learning roadmap.
To establish, maintain and promote networks
Identify strategies to establish operational, personal and strategic networks, and can create a
plan for how these networks will be established, maintained and promoted.
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Hammad Anwar PY21911
Analysis of the business scenario
Establish Networks:
Initiate contact at tender meetings, workshops, and healthcare conferences.
Follow up with clear, personalized proposals and engage via LinkedIn.
Maintain Networks:
Schedule periodic check-ins post-implementation to gather feedback.
Share updates, success stories, and offer continued technical support.
Promote Networks:
Co-host webinars or training sessions to showcase joint solutions.
Share successful implementations through case studies or publications, promoting the NHLC-
AIMWA partnership.
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