EOD REPORT - CS
Without sugarcoating it, how busy were you yesterday from 1-10 (10 being "I can't breathe anymore,
help")?
What did you accomplish yesterday?
Reviewed some tickets and chats I answered, Answered/Resolved App Backend, ASC and ZD tickets,
Responded to Tidio chats for Vont and JGB, JGB Phone Support, Tallied tickets and live chats for weekly
report, Reviewed/Approved Group Member Requests, Answered a few Facebook page reviews, Updated
and followed up tickets tracker, Moderated Vont Beta Testers Facebook Group
Submitted report regarding the differences of Alexa and GHome on Android and iOS
Submitted Weekly Report
Researched topics about customer experience on idle time/Worked on Report
What will you work on today?
Review tickets and chats I answered Answer/Resolve live tickets
Answer/Resolve App Backend (T-Smart), HelpShift, ASC and ZD tickets
Respond to Tidio chats for Vont and JGB
JGB Phone Support
Tally tickets and live chats for weekly report
Update and follow up Tracker of items for follow-up
Review/Approve Group Member Requests and Answer Facebook page reviews (Vont Community –
Sales, Contests & More)
Moderate Vont Beta Testers Group
Research topics about customer experience on idle time
Any hurdles?
None
Random thoughts / Ideas / Suggestions?
None
Archive:
Read Neil Patel's Blogs on idle time
Familiarize Smart Products FAQs on idle time
EOD REPORT – R&D
Without sugarcoating it, how busy were you yesterday from 1-10 (10 being "I can't breathe anymore,
help")?
What did you accomplish yesterday?
Responded to potential beta testers and current testers emails, Recorded Beta Testing information on
the Vont Beta Testers Database, Forwarded Beta Tester list for sending of GC, Transposed Survey Data
to Code for Data analysis, Recorded all feedback in Beta Testers Feedback report
Continued writing the R&D SOPs on Beta Testing Procedure and Documentation and How to Use the
Vont Beta Tester’s Database
What will you work on today?
Respond to potential and current testers emails, Record Beta Testing information on the Vont Beta
Testers Database, Forward Beta Tester list for sending of GC, Transpose Survey Data to Code for Data
analysis, Record all feedback in Beta Testers Feedback report
Update and finalize the R&D SOPs on Beta Testing Procedure and Documentation and How to Use the
Vont Beta Tester’s Database
Any hurdles?
None
Random thoughts / Ideas / Suggestions?
Suggested to my superior that we need to have the Beta Testing procedures documented so in any case
that an employee under R&D leaves, turn over will not be difficult. It is also important to keep them
updated and track the changes by saving versions to make sure we are using the correct one.
