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Interpersonal Effectiveness Skills Guide

This document provides tips for communicating effectively with others in order to get what you want. It recommends using the "DEAR MAN" technique, which consists of describing the situation, expressing feelings, being assertive in asking for what you want, reinforcing positive behaviors, maintaining your position, appearing confident, and being willing to negotiate.

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36 views2 pages

Interpersonal Effectiveness Skills Guide

This document provides tips for communicating effectively with others in order to get what you want. It recommends using the "DEAR MAN" technique, which consists of describing the situation, expressing feelings, being assertive in asking for what you want, reinforcing positive behaviors, maintaining your position, appearing confident, and being willing to negotiate.

Uploaded by

ScribdTranslations
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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INTERPERSONAL EFFECTIVENESS FORM

Guidelines for the objectives


effective: Get what you
you want

A good way to remember these skills is by having


DEAR MAN

DESCRIBE
EXPRESS
(be) ASSERTIVE
REINFORCE
HOLD YOUR POSITION
SEEMS TO BE SAFE
NEGOTIATE

DescribeDescribe the current SITUATION (if necessary).


Tell the person what you are about.
reacting accurately. Stick to the
facts.

Express Express your FEELINGS and


Opinions regarding the situation.
Assume that your opinions and feelings do not
[Link]
rational explanation. Use phrases such as:
“yo siento que”, “yo deseo”, “yo no deseo”,
instead of 'I need' or 'you should'.
Assertive
Be assertive when you ASK for what
do you wish; or clearly YES or NO.
Assume that others do not imagine, no
they know, they don't do what you want unless
if you ask them. Assume that the others do not
they can read your mind. Don't assume that the
others know how hard it is for you to ask for the
directly things.

Reinforce Reinforce or reward ahead of time


a the person, explaining to him the
CONSEQUENCES.
Tell him the positive effects of achieving
what you want or need. Tell him (if it is
necessary) the negative effects of not
achieve it. Helps the person feel
good for doing or accepting what you want.
Reward her later.
Keep yourKeep the focus ON YOUR OBJECTIVE.
position Don't get distracted.

Broken record Ask, say 'no', or express your


opinions time and again.
Ignore If the other person attacks, threatens,
or try changing the subject, ignore
the threats, the comments, or
the attempts to manage you. No
respond to the attacks. Ignore the
distractions. Just stay focused on your
Point. Let it go. Accept criticism.

They seem to beBe effective and competent.


sure Use a firm tone of voice and a physical attitude.
Make appropriate eye contact.
Don't stammer, don't whisper, nor look at
floor, do not withdraw, nor say 'I am not
insurance, etc.

Negotiate Be willing to GIVE TO RECEIVE.


Offer and ask for alternative solutions to
problem. Reduce your complaints to the level of the
demand, keep the negative, but offer
do something in exchange or solve the problem
in another way. Focus on what
it works.

Change the hand. Pass the ball, involve in the


problem to the other person. Ask
an alternative solution: 'what
do you think we should do?
I can't tell you yes, but
it seems that this is really
important to you. So, what
How can we do it?
Could we solve the problem?

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