Scribd
Upload
19 views4 pages

Servicenow Course Content New

Uploaded by

sravankumarchepuri7
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
19 views4 pages

Servicenow Course Content New

Uploaded by

sravankumarchepuri7
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd

SERVICENOW COURSE CONTENT

Introduction to ServiceNow

 What is Service-now?
 Difference between other ticketing tools and Servicenow
 Logging in to Service-now

Administration Concepts

 Servicenow UI and screen elements


 Banner frame
 Application Navigator
 Content Frame
 User Administration
 Managing Users
 Managing Groups
 Grant Roles
 Forms, Lists and Filters
 list operations
 List Controls
 Columns controls
 Record controls
 Tables creation and working with different field types
 Catalog Items
 Ordered Guides
 Record Producers
 Import Sets
 Load data process
 Transform maps creations and Run the transform map
 Understanding the import set logs
 SLA’s, OLA’s and Underpinning Contracts
 Workflows Creation for Catalog Items
 Events creation and Notifications
 Update sets
 Export xml
 Update sources
 Merge update sets
 Batch update sets
 Reports
 Creation of different types of reports
 Scheduling reports
 Adding reports to Dashboards
Development Concepts
Server Side scripting

 Understanding the Server side API’s


 GlideRecord and its methods. Discuss with examples
 GlideAggregate and its methods. Discuss with examples.
 GlideDateTime and its methods. Discuss with examples.
Business Rules
 Types of Business Rules
 Before, After, Async and Display
 Discuss with examples for each type of business rules.
Script Include
 Creation of script includes
 Client callable script include
 Server side callable script includes
Fix Scripts
 Discuss with examples.
 Difference between Fix scripts and background scripts.
Scheduled Jobs
 Discuss with examples
Access Control Lists
 Discuss ACL’s with examples.
Inbound Actions
 Discuss different types of inbound actions with examples.
Email scripts
 Discuss with examples
Flow Designer
 Discuss with examples
Client side scripting

Client scripts
 Types of client scripts onChange, onLoad, onSubmit and onCellEdit with examples
 Discuss g_form, g_user with examples
 Discuss the API GlideAjax with examples.
UI Policies
 Discuss UI policies with examples
 Difference between Client scripts and UI policies
UI actions
 Discuss UI actions with examples

Integrations
Web Services
 Types of Web services
 REST and SOAP
REST Web services
 Inbound
o Table API and Scripted Rest API
o Discuss with examples POST, PUT, GET and DELETE methods
 Outbound
o Rest Message
 Rest API explorer
 Postman
Integration between Servicenow to other applications
ITSM Modules Overview

 Incident Management
 Problem Management
 Change
 Knowledge

You might also like