Lesson 1: Job Interview

Step 1: Explore
Listen to the recording. If you need help, use the student tools.

(M-Au) Good afternoon, Ms. Clark. Please sit down. My name is Robert Wilson and I'm
the director of human resources. I understand you're applying for the position of
accounts manager?
(W-Br) Yes, that's right.
(M-Au) Great! Can you tell me about your work experience?
(W-Br) Sure, I'm currently working as an accounts manager in a large pharmaceutical
company. Before that I managed the sales accounts for a sporting goods
company. Altogether, I have had over eight years of working with many
different types of businesses.
(M-Au) Alright, may I ask you why you're interested in working for Hanson Electronics?
(W-Br) Well, I've been working in my present job for three years now. I just don't feel
I'm making progress. It's time to move on. I did some research on your
company, and I thought we would make a good match because your company
has a strong focus on customer service, and I've worked in that area for many
years.
(M-Au) OK, in this position there will be a need for a lot of teamwork. Do you work well
with other people?
(W-Br) Oh, yes! I enjoy working in groups. I'm also good at meeting deadlines and am
prepared to work overtime when necessary.
(M-Au) Well, thank you very much for coming in today. I'll be in touch.

Step 2: Practice

Listen to the recording again and do the tasks that follow. If you need
help, use the student tools.
Complete the phrases by dragging the correct words from the bank to column B.

Work overtime

meet a deadline

apply for a position

make progress

do research

What do we learn about the woman? Select all that apply.

She is being interviewed for a new job.

She is an experienced accounts manager.

She knows the man well.

She enjoys working with other people.

She gets the job she is interviewing for.

Choose the correct answer.

The woman is unemployed at the moment.

True

False

It is unclear.

What department does the man work in?

Human resources

Accounts

Customer services

Sales

What does the woman mean when she uses the phrase "make a good match"?

Do the same as

Play a good game

Be employed
 Suit each other

From:[Link]@[Link]

Lesson 3: E-mail: Mr. Philips' Retirement

To:All Employees

Date:January 19

Subject:Mr. Philips' retirement

To all employees,

As you all know from my previous e-mail, our accounts manager, Mr. Philips, is retiring at the end of the
month. Mr. Philips has been at Hanson Electronics for 35 years. To wish him well in the future, we want
to invite you to a farewell party for him in the main conference room on Friday at 5 P.M., directly after
work. Drinks and light refreshments will be served.

We will present Mr. Philips with a retirement gift at the party. Belinda Hill, from customer services, has
designed a card that she will give to him from us all. Please stop by her office any day before Friday to
sign it.

Please contact me or Ms. Hill if you have any questions.

Looking forward to seeing you all at 5 P.M. on Friday!

Robert Foster

Human Resources Director

Hanson Electronics

Lesson 4: Preparing for Part 1: Photographs

Step 1: Explore
Preparing for Part 1: Photographs

Thinking about the photograph

In this part of the test you will see photographs of people, places, objects, and actions. You will hear a
speaker make four statements about each of the photographs. Only one statement correctly describes what
you can see in the photograph.

It is much easier to listen to spoken English when you have an idea of what you are going to hear. While you
are waiting to hear the answer choices for the Photographs section, you should look at the photograph and
think about what you see in the picture.
Ask yourself these questions:

Where was the picture taken?

Who are the people in the picture?

What is happening in the picture?

Tip

In the listening comprehension section you will hear authentic English speech. The speakers you will hear in
Part 1 will use informal English, including contractions. Make sure you are familiar with the following
forms: he's, she's, it's, they're, and there's.

Tip

While it is not necessary for you to speak English using contractions such as I'll, it'll, she's, and he's, it will help
you to understand spoken English if you can recognize these forms. In spoken English, important information
is stressed, and the words in between the stresses are often contracted or reduced. An example of reduced
language is going to shortened to gonna. "I'm gonna go" means "I am going to go." Understanding these
shortened forms will help you in the real world.

Module 1: High-beginner
Unit 2: Offices
(M-Cn) Hello. This is Tony Barker speaking from Haxley's Office Supplies. I'm calling
about your order for new desks.
(W-Am) Oh. Have they arrived already?
(M-Cn) Well, yes, they have. But I'm afraid there is a problem.
(W-Am) Oh, what's the problem?
(M-Cn) The desks are the wrong color. They are in dark brown wood instead of the
light brown wood you ordered.
(W-Am) That's not good news. We specifically requested the light brown desks.
(M-Cn) I know. I'm very sorry. I can send them back, but it usually takes three weeks
for a new order to arrive.
(W-Am) I need to check with the head of my department. In the meantime, don't return
the desks until I talk to him. I'll call you later today and let you know what to
do.
(M-Cn) OK. Thanks for being so understanding. Again, I apologize for this
inconvenience.
--------------------------------------------------------------------------------------------------
(M-Cn)
Xin chào. Đây là Tony Barker đang phát biểu từ Đồ dùng văn phòng của Haxley. Tôi gọi
điện để hỏi về đơn đặt hàng bàn làm việc mới của bạn.
(W-Am)
Ồ. Họ đã đến chưa?
(M-Cn)
Vâng, vâng, họ có. Nhưng tôi sợ có vấn đề.
(W-Am)
Ồ, có vấn đề gì thế?
(M-Cn)
Bàn làm việc không đúng màu. Chúng được làm bằng gỗ màu nâu sẫm thay vì gỗ màu
nâu nhạt mà bạn đặt hàng.
(W-Am)
Đó không phải là tin tốt. Chúng tôi đặc biệt yêu cầu những chiếc bàn màu nâu nhạt.
(M-Cn)
Tôi biết. Tôi rất xin lỗi. Tôi có thể gửi lại nhưng thường phải mất ba tuần mới có đơn
hàng mới.
(W-Am)
Tôi cần kiểm tra với trưởng phòng của tôi. Trong lúc đó, đừng trả lại bàn cho đến khi tôi
nói chuyện với anh ấy. Hôm nay tôi sẽ gọi cho bạn sau và cho bạn biết phải làm gì.
(M-Cn)
ĐƯỢC RỒI. Cảm ơn vì đã rất hiểu biết. Một lần nữa, tôi xin lỗi vì sự bất tiện này.

Practice some of the words or phrases you heard in the conversation. Complete the
sentences by dragging the correct words from the bank below into place. There are
more words than you need.
Thực hành một số từ hoặc cụm từ bạn nghe được trong cuộc trò chuyện. Hoàn thành các
câu bằng cách kéo các từ đúng trong ngân hàng bên dưới vào đúng vị trí. Có nhiều từ
hơn bạn cần.
--------------------------------------------------------------------------------------------------
I think that dark blue carpet would look good in the office hallway.

Let's check with the head of department and see what he thinks.

Please accept my apology, this won't happen again.

I'm afraid that the printer sent the wrong color folders.

Your order for new paper will probably arrive next week.

Recent : Gần đây

problem : Vấn đề

Tôi nghĩ tấm thảm màu xanh đậm đó sẽ trông đẹp ở hành lang văn phòng.

Hãy kiểm tra với trưởng bộ phận và xem ông ấy nghĩ gì.

Hãy chấp nhận lời xin lỗi của tôi, điều này sẽ không xảy ra nữa.

Tôi sợ rằng máy in đã gửi nhầm thư mục màu.

Đơn đặt hàng giấy mới của bạn có thể sẽ đến vào tuần tới.

Why does the man thank the woman?

Because she is pleased with the news

Because she is understanding x

Because she is going to order more desks

 Because she is a loyal customer

Tại sao người đàn ông cảm ơn người phụ nữ?

Bởi vì cô ấy hài lòng với tin tức
Bởi vì cô ấy hiểu biết
Bởi vì cô ấy sẽ đặt thêm bàn làm việc
Vì cô ấy là khách hàng trung thành
--
Why does the man thank the woman?
Because she is pleased with the news
Because she is understanding
Because she is going to order more desks
Because she is a loyal custome

Tại sao người đàn ông cảm ơn người phụ nữ?

Bởi vì cô ấy hài lòng với tin tức
Bởi vì cô ấy hiểu biết
Bởi vì cô ấy sẽ đặt thêm bàn làm việc
Vì cô ấy là khách hàng trung thành

What does the woman decide to do?

Return the order

Speak to her boss

Buy new desks

Apologize to the caller

Người phụ nữ quyết định làm gì?

Trả lại đơn hàng
Nói chuyện với sếp của cô ấy
Mua bàn mới
Xin lỗi người gọi

Lesson 2: Phone Call

- Hello?
- Hello, may I speak with Mr. Dickson?
- This is Mr. Dickson. How can I help you?
- I'm interested in your company's new products.
- I'd be happy to tell you about them. Would you like to make an appointment?
- Yes, I would.

- Xin chào?
- Xin chào, tôi có thể nói chuyện với ông Dickson được không?
- Đây là ông Dickson. Làm thế nào để tôi giúp bạn?
- Tôi quan tâm đến sản phẩm mới của công ty bạn.
- Tôi rất vui được kể cho anh nghe về họ. Bạn có muốn đặt một cuộc hẹn không?
- Vâng, tôi sẽ làm vậy.

Lesson 3: Ad: Office Space for Rent

 Rental Rate: Negotiable
Size: 1,400 square feet (SF)
Type of Property: Office building
Available: Beginning June 15th
Description
This office space is on the fourth floor of a six-story building and includes:
 Three private offices
 One large conference room
 Two small meeting rooms
 Kitchenette
 Bathroom
The newly redecorated reception area comes furnished with a coffee table and comfortable
seating.

This well-maintained office space is on a main road, making it very easy for clients and visitors
to find. It is walking distance to the center of town. There are several popular restaurants in the
area. The space comes with a parking area for up to ten cars. The building hires a professional
cleaning service for general maintenance of the entire property.

For more information please contact the

building manager at 610-555-0194.

-------------------------------------------------------------------------------------------------------------------------------

Giá thuê: Thỏa thuận

Kích thước: 1.400 feet vuông (SF)
 Loại hình bất động sản: Tòa nhà văn phòng
Có sẵn: Bắt đầu từ ngày 15 tháng 6
Sự miêu tả
Không gian văn phòng này nằm trên tầng 4 của tòa nhà 6 tầng và bao gồm:
 Ba văn phòng tư nhân
 Một phòng họp lớn
 Hai phòng họp nhỏ
 Bếp nhỏ
 Phòng tắm
Khu vực lễ tân mới được trang trí lại có bàn uống cà phê và chỗ ngồi thoải mái.
Không gian văn phòng được bảo trì tốt này nằm trên một con đường chính, giúp khách hàng và
du khách dễ dàng tìm thấy. Đó là khoảng cách đi bộ đến trung tâm thị trấn. Có một số nhà hàng
nổi tiếng trong khu vực. Không gian có chỗ đậu xe cho tối đa mười chiếc ô tô. Tòa nhà thuê
dịch vụ vệ sinh chuyên nghiệp để bảo trì chung toàn bộ tòa nhà.

Để biết thêm thông tin xin vui lòng liên hệ với

quản lý tòa nhà theo số 610-555-0194.

Step 2: Practice

We decided to hire a cleaning company to look after the building.

The new reception area has very comfortable seating.

My new office is walking distance from my apartment so I can get to work very quickly.

The rental rate for this office is very high so we are thinking of moving to a cheaper area.

Please contact the building manager if you have any questions about general maintenance of
the building.

Chúng tôi quyết định thuê một công ty vệ sinh để trông coi tòa nhà.
Khu vực tiếp tân mới có chỗ ngồi rất thoải mái.

Văn phòng mới của tôi cách căn hộ của tôi một quãng đi bộ nên tôi có thể đi làm rất nhanh.

Giá thuê văn phòng này rất cao nên chúng tôi đang nghĩ đến việc chuyển đến khu vực rẻ hơn.

Vui lòng liên hệ với người quản lý tòa nhà nếu bạn có bất kỳ câu hỏi nào về việc bảo trì chung
của tòa nhà.

What is the purpose of the notice?

To review an office cleaning service
To advertise office space for rent
To publicize apartments for sale
To promote restaurants in the area

Mục đích của thông báo là gì?

Review dịch vụ vệ sinh văn phòng
Đăng tin cho thuê văn phòng
Công khai căn hộ để bán
Để quảng bá các nhà hàng trong khu vực

What are the advantages of the space? Select all that apply.
It has a small place to sleep.
It has an on-site building manager.
It has a redecorated reception area.
It has a small kitchen space.
It is located near restaurants.
Ưu điểm của không gian là gì? Chọn tất cả những gì áp dụng.
Nó có một nơi nhỏ để ngủ.
Nó có một người quản lý tòa nhà tại chỗ.
Nó có một khu vực tiếp tân được trang trí lại.
Nó có một không gian bếp nhỏ.
Nó nằm gần nhà hàng.

The advertisement states how much it costs to rent the property.

True
False
It is unclear.

Quảng cáo cho biết chi phí thuê tài sản là bao nhiêu.
ĐÚNG VẬY
SAI
Nó không rõ ràng.

The building is near the center of town.

True
False
It is unclear.

Tòa nhà nằm gần trung tâm thị trấn.

ĐÚNG VẬY
SAI
Nó không rõ ràng.

Step 3: Test
Who would most likely be interested in the notice?
Homebuyers
Business owners xxxx
Restaurant owners
Building managers

Ai có nhiều khả năng sẽ quan tâm đến thông báo nhất?

Người mua nhà
Chủ doanh nghiệp, chủ cửa hàng xxx
Chủ nhà hàng
Ban quản lý tòa nhà

The word "story" as it is used in the main description, is closest in meaning to

Floor xxxx
narrative
building
office

Từ "câu chuyện" được sử dụng trong phần mô tả chính có nghĩa gần nhất với
sàn nhà xxx
chuyện kể
xây dựng
văn phòng

What is true about the reception area?

It has new furniture. xxxxxxx
It has a kitchen area.
It can seat up to ten people.
It is meant to be used for meetings.

Điều gì đúng về khu vực tiếp tân?

Nó có đồ nội thất mới.
Nó có một khu vực nhà bếp.
Nó có thể chứa tới mười người.
Nó được thiết kế để sử dụng cho các cuộc họp.

What is NOT mentioned as an advantage of the office space?

It comes with a parking area.
It is maintained by professional cleaners.
It has been renovated.
It is inexpensive. xxxxxxxx

Điều gì KHÔNG được đề cập như một lợi thế của không gian văn phòng?
Nó đi kèm với một khu vực đậu xe.
Nó được duy trì bởi những người làm sạch chuyên nghiệp.
Nó đã được cải tạo.
Nó không tốn kém. xxxxxxxxx

According to the notice, how can details on the rental be obtained?

By going to the property
By calling the building manager xxxxxxx
By visiting a Web site
By e-mailing a real estate company

Theo thông báo, làm thế nào để có được thông tin chi tiết về tiền thuê nhà?
Bằng cách đi đến chỗ nghỉ
Bằng cách gọi cho người quản lý tòa nhà
Bằng cách truy cập một trang Web
Bằng cách gửi email cho một công ty bất động sản
Lesson 4: Preparing for Part 2: Question-Response

Preparing for Part 2: Question-Response

Identifying questions which ask for specific information
This is the part of the test in which you hear a question or statement from one speaker,
followed by three responses from another speaker.
Many of the questions in this section are asking for specific information.
Ask yourself: What information is the speaker asking for?
Time: What time/When is your flight to London?
Location: Where is the regional sales conference being held?
Reason: Why did you ask Susan to write that e-mail?
Identity: Who is going to be the new Marketing Director?

Chuẩn bị cho Phần 2: Trả lời câu hỏi

Xác định các câu hỏi yêu cầu thông tin cụ thể
Đây là phần thi trong đó bạn nghe một câu hỏi hoặc câu phát biểu từ một diễn giả, sau đó là ba
câu trả lời từ một diễn giả khác.
Nhiều câu hỏi trong phần này yêu cầu thông tin cụ thể.
Hãy tự hỏi: Người nói đang yêu cầu thông tin gì?
Thời gian: Mấy giờ/Khi nào chuyến bay của bạn tới London?
Địa điểm: Hội nghị bán hàng khu vực được tổ chức ở đâu?
Lý do: Tại sao bạn lại yêu cầu Susan viết e-mail đó?
Danh tính: Ai sẽ là Giám đốc Tiếp thị mới?

Tip
Look out for Wh-question words such as: who, what, when, why, where. These words will help
you decide what kind of information is being asked for.

Mẹo
Hãy để ý những từ dùng để hỏi Wh như: ai, cái gì, khi nào, tại sao, ở đâu. Những từ này sẽ giúp
bạn quyết định loại thông tin nào đang được yêu cầu.

Tip
Understanding the reason for a speaker's question or comment will help you to respond
in an appropriate way. If the speaker's purpose is not clear, ask for clarification. "Did
you ask where John is going, or when?"

Mẹo
Hiểu lý do câu hỏi hoặc nhận xét của người nói sẽ giúp bạn trả lời một cách thích hợp. Nếu mục
đích của người nói không rõ ràng, hãy yêu cầu làm rõ. "Bạn có hỏi John sẽ đi đâu và khi nào
không?"

Unit 3 | Purchasing
This unit will help you prepare for the TOEIC test in the following ways:
Part 1: Photographs
Listen for descriptions of people in purchasing situations

Part 2: Question-Response
Understand and take part in a short conversation in which a woman is enquiring if a
dress can be ordered in a different color

Parts 3 and 4: Conversations and Talks

Infer gist, details and basic context based on information from a recording of a radio
advertisement for office supplies

Parts 5 and 6: Incomplete Sentences and Texts

Understand vocabulary and syntax related to the topic of purchasing
Expand your knowledge of the past form of the verb "be" and count/non-count nouns

Part 7: Reading Comprehension

Locate and understand specific information and make inferences in an article about a
new store for disposable goods

Getting to Know the TOEIC Test

Part 3: Conversations - Identifying the setting of a conversation

Bài 3 | Mua hàng

Học phần này sẽ giúp bạn chuẩn bị cho kỳ thi Toeic theo những cách sau:
Phần 1: Những bức ảnh
Lắng nghe mô tả của mọi người trong các tình huống mua hàng
Phần 2: Hỏi đáp
Hiểu và tham gia vào một cuộc trò chuyện ngắn trong đó một người phụ nữ hỏi liệu một chiếc
váy có thể được đặt màu khác không
Phần 3 và 4: Hội thoại và trò chuyện
Suy ra ý chính, chi tiết và bối cảnh cơ bản dựa trên thông tin từ bản ghi âm quảng cáo trên đài
về đồ dùng văn phòng
Phần 5 và 6: Câu và văn bản chưa hoàn chỉnh
Hiểu từ vựng và cú pháp liên quan đến chủ đề mua hàng
Mở rộng kiến thức của bạn về dạng quá khứ của động từ "be" và danh từ đếm được/không
đếm được
Phần 7: Đọc hiểu
Xác định và hiểu thông tin cụ thể và đưa ra suy luận trong bài viết về một cửa hàng mới bán đồ
dùng một lần
Làm quen với bài thi Toeic
Phần 3: Hội thoại - Xác định bối cảnh cuộc hội thoại

Lesson 1: Office Stuff

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Văn phòng của bạn lại hết đồ dùng văn phòng à? Đừng tuyệt vọng! Chúng tôi, tại Office Stuff
Online, có giải pháp cho bạn! Từ bàn ghế đến bút mực và bút chì, kim bấm, nhãn, hộp mực máy
in và giấy. Chúng tôi có hàng ngàn các nhu yếu phẩm văn phòng có sẵn trực tuyến, với mức
giảm giá lớn cho toàn bộ dòng sản phẩm của chúng tôi. Để thuận tiện cho việc mua sắm của
bạn, chúng tôi có những người thực sự mà bạn có thể gọi để được hỗ trợ và họ có thể giúp bạn
có được món hàng bạn cần với mức giá phải chăng. có giá trị từ $150 trở lên sẽ được vận
chuyển miễn phí tới bất kỳ nơi nào ở Hoa Kỳ. Đối với tất cả các đơn đặt hàng quốc tế, phí giao
hàng phù hợp sẽ được áp dụng. Chúng tôi đảm bảo rằng việc mua sắm trực tuyến tại Office
Stuff Online là hoàn toàn an toàn. đảm bảo rằng thông tin cá nhân và thông tin thẻ tín dụng của
bạn được an toà[Link] Stuff Online - Hãy để chúng tôi giúp bạn tìm ra giải pháp hoàn hảo cho
mọi yêu cầu về văn phòng của bạn. Hãy truy cập trang web của chúng tôi tại
[Link] - và xem tất cả các sản phẩm của chúng tôi ngay hôm nay!Hoặc gọi
điện chúng tôi theo số 040 555 8976!

Lesson 2: Can I Order?

- Do you have this dress in blue?
- I'm afraid not. We sold the last one yesterday.
- Would it be possible to order one for me?
- How soon do you need it?
- Tomorrow afternoon.
- I'm afraid that's impossible.

- Bạn có chiếc váy màu xanh này không?

- Tôi e là không. Chúng tôi đã bán cái cuối cùng ngày hôm qua.
- Có thể đặt hàng cho tôi một cái được không?
- Bao lâu thì bạn cần nó?
- Buổi chiều ngày mai.
- Tôi e là điều đó là không thể được.

Lesson 3: Article: My Planet Friendly

New Store Sells ONLY Goods Made from Recycled Materials
By our Environmental Correspondent, Ellen Jameson
Los Angeles: A new store for home and office essentials has opened on 41 Aragon Street. My
Planet Friendly sells cups for hot and cold beverages, utensils, plates, dishes, baking pans,
napkins, and paper towels, all made from recycled paper or plastic. The store also sells office
stationery, greeting cards, wrapping paper, and a selection of gifts made from recycled paper.

My Planet Friendly's store manager, Bayani Kazuki, told our reporter, 'Our goods are of a very
high standard and meet strict quality control requirements. In addition, we are pleased to be
playing our part in protecting the environment.' However, when asked about the price of his
goods, Kazuki said, 'It's expensive to recycle materials. At the moment, producing goods from
recycled materials is slightly more expensive than regular disposables and office stationery. In
time, our prices will get lower and be more affordable. Try calling our store to get more
information.'

You can see the wide range of goods on My Planet Friendly's Web site,
[Link]. Goods can also be purchased online or by calling 561-555-0120.

Cửa hàng mới CHỈ bán hàng hóa làm từ vật liệu tái chế
Bởi Phóng viên Môi trường của chúng tôi, Ellen Jameson
Los Angeles: Một cửa hàng mới bán các mặt hàng thiết yếu cho gia đình và văn phòng đã được
mở tại số 41 Phố Aragon. My Planet Friendly bán cốc đựng đồ uống nóng và lạnh, đồ dùng, đĩa,
bát đĩa, chảo nướng, khăn ăn và khăn giấy, tất cả đều được làm từ giấy hoặc nhựa tái chế. Cửa
hàng còn bán văn phòng phẩm, thiệp chúc mừng, giấy gói và nhiều loại quà tặng làm từ giấy tái
chế.

Giám đốc cửa hàng My Planet Friendly, Bayani Kazuki, nói với phóng viên của chúng tôi: 'Hàng
hóa của chúng tôi đạt tiêu chuẩn rất cao và đáp ứng các yêu cầu kiểm soát chất lượng nghiêm
ngặt. Ngoài ra, chúng tôi rất vui được góp phần bảo vệ môi trường.” Tuy nhiên, khi được hỏi về
giá cả hàng hóa của mình, Kazuki nói: 'Tái chế vật liệu rất tốn kém. Hiện tại, sản xuất hàng hóa
từ vật liệu tái chế đắt hơn một chút so với đồ dùng một lần thông thường và văn phòng phẩm.
Theo thời gian, giá của chúng tôi sẽ thấp hơn và phải chăng hơn. Hãy thử gọi đến cửa hàng của
chúng tôi để biết thêm thông tin.'
Bạn có thể xem nhiều loại hàng hóa trên trang web của My Planet Friendly,
[Link]. Hàng hóa cũng có thể được mua trực tuyến hoặc bằng cách gọi 561-
555-0120.
Step 2: Practice

Practice some of the words or phrases you read in the article. Complete the sentences by dragging the
correct verbs from the bank below into place. There are more verbs than you need.
The company sells all their office essentials online.

Their products Meet very high standards and are of excellent quality.

Unfortunately it is often expensive to produce goods from recycled materials.

The factory tries to play its part in protecting the environment and recycles all its
plastics.

Choose the correct answer.

The word "part" in paragraph 2 is closest in meaning to

piece

role

service

detail

What is the purpose of the article?

To announce the opening of a business

To explain how to recycle materials

To compare the prices of different products

To describe the renovation of a store

What is NOT sold at My Planet Friendly?

Utensils

Drinks
 Paper goods

Greeting cards

What is true about My Planet Friendly’s products? Select all that apply.
They are meant for home and office use.

They are sold only online.

They are cheaper than those sold by other companies.

They are designed by Mr. Kazuki.

They are environmentally friendly.

Step 3: Test

Choose the correct answer.

Lesson 4: Preparing for Part 3: Conversations

Step 1: Explore

Read the explanations to help you prepare for the TOEIC ® Test. When you are done,
continue to the Practice section.
 Preparing for Part 3: Conversations
Visualizing the setting
In this part of the test you will hear some conversations between two or three people.
You will be asked to answer three questions about the conversation.

Some of the questions in this part are about specific details in the conversations.
However, for other types of questions you will need to visualize the setting of the
conversation and identify the speakers. You may not hear the answer to the question
directly stated in the conversation.

As you listen to the conversations, ask yourself the following questions:

Who are the speakers?

Where are the speakers?
What are they doing?
What is their relationship?
Certain vocabulary words in the conversation can also help you work out the setting. For
example, if you hear the words: computer, e-mail, meeting, desk you might guess that
the conversation takes place in an office.
The wording of the test question can also help you understand the topic of the
conversation. For example, if you read the question: What treatment does the doctor
suggest? you might guess that the speaker works in a hospital or clinic.
Tip

If you have time, try to read the questions before you listen to the conversation.
Reading the question first can help you focus your listening and give you some idea of
what the conversation is about.

Tip

Remember that the test is measuring skills you'll need in the real world. You can use
these same strategies to understand the purpose and context of conversations that you
hear anywhere in English. The difference is that, instead of having questions to read,
you will have an idea in your mind about what you want to know from the conversation.

Step 2: Practice

Read the explanation again and do the tasks that follow. If you need help, use the
student tools.

Where do these people probably work? Match the occupation to the

setting by dragging the correct words from the bank below to the
appropriate [Link] are more occupations than you need.
Listen to the conversation and select the sentences that you think are
true. Then listen again, and think about why you made each choice.
What were the clues you used?
Listen to the conversation and answer the questions that follow.
.
Lesson 5: Nouns: Count and Non-Count

Step 1: Explore

00:07/00:07
- We can't make the cake, Susan. There is some sugar and flour but there aren't any eggs.
- Aww...

Step 2: Practice
- I'm very thirsty.

- What would you like?

- Just a glass of water, please.

The food at the party was delicious!

We're buying furniture for our new house. All we have now is a sofa.

- Would you like some coffee?

- Yes, thank you.

- Do you want any sugar in it?

- No, thank you.

I love music, but the music at the party was too loud.

John lives in the country. He has a garden and grows lots of vegetables.

In Barbara's class there is one person from China.

I bought a newspaper. Do you want to read it?

- Why are you buying some apples ?

- I want to bake a pie.

Edith's living room is very small. It has two chairs and a table.

Lesson 6: Nouns: Count Nouns and Quantifiers

Step 1: Explore

- Are there any small nails down there, Harry?

- Sorry, there aren't any, but I have some big nails. Is that OK?

Step 2: Practice
There weren't many people at the game; it was too cold.
(weren't much-wasn't much-weren't many)

Nancy bought her CD player last week. She only has a few CDs.
(a little-many-any-a few)

I saw some nice sweaters at the store, but they were very expensive.
(a little-a lot-any-some)

- Can I talk to you, Mrs. Davis? I have a few questions about our history assignment.

- Of course, David. What do you want to know?

(Much-a little-any-a few)

The weather is nice, so there are a lot of children in the park today.
(are a lot of-is a lot of-is much -are much)
The boss has to make some phone calls, but she can meet with you in an hour.
(Little-few-some-any)
This is a busy street. There are many accidents here.
(Much-a little-many)
My grandmother is very interesting. She tells many great stories.
(Many-much-any-a lot)
I really enjoy Shakespeare's plays. We read a few of them in school last year.
(Any-much-a few-none)
- How many Mick Starlight CDs do you have?
- Oh, I have about five or six.
(How much-How big-How many)
Step 3: Test
There weren't any tickets for the Mick Starlight concert tomorrow. I really wanted to go.
(wasn't much-weren't any-wasn't any)
Betty loves to play the piano. She plays many hours every week.
(Any many much little)

- Do you sell apples?

- Yes.
How many do you want?

- I'm thirsty. Do you have anything cold to drink?

- We don't have any cans of soda, but there are some bottles of juice.
(Some-a little of-many of-any)

There aren't any nice shops near my house. If I want to buy a nice gift, I have to go to
the mall.
(Any-many of-a little of-much_

Lesson 7: Nouns: Non-Count and Quantifiers

Step 1: Explore
- How much sugar do you want in your coffee?
- Not much, just a little.
- What about milk?
- Oh, lots of milk please.
Step 2: Practice
Our Russian classes are very small. There isn't much interest in Russian this year.
(Many-some-much-a lot)
- May I have some tea?

- Sorry, there isn't any.

(there isn't one-there aren't a lot of them-there aren't any-there isn't any.)

Tom ate a little bread and cheese and drank a big glass of milk for lunch.
(Many-a little-a few-a lot)
Sarah wants to buy a new coat, but she doesn't have much money to spend.
(only has a few-doesn't have much-doesn't have a lot-doesn't have many)

Bill doesn't usually get Much mail, but yesterday he received three letters, four bills,
and a magazine.
(Much-many-a few)

- How Much sugar do you want in your tea?

(Much-some-a little-any)

Bill has to do Some homework, then he's going to a friend's house.

(Some-a few-any)

I don't have Any money. Can you pay for my lunch?

(Many-any-some-a lot)

There was a lot of food at the party, but there wasn't any soda.
(a lot of-some of-any- a few)

Module 1: High-beginner
Unit 4: Dining Out
Step 1: Explore
(M-Cn) Good evening. My name is Andre and I'll be your waiter this evening. Would
you like something to drink?
(W-Am) Hi, Andre. I'm waiting for a client, but I'll have a mineral water in the
meantime.
(M-Cn) Sure, I'll get that for you right away. Before I do, may I tell you about today's
specials?
(W-Am) Yes, that'd be nice.
(M-Cn) Our soup of the day is cream of mushroom, and it's delicious. For the main
dish, we have steak tartare and we also have fresh salmon brought in from
Norway.
(W-Am) That sounds good. Do you have any vegetarian dishes? I don't think my client
eats meat.
(M-Cn) Yes, we have a cheese and spinach lasagna and we also have a vegetable
risotto and salads.
(W-Am) Good. It sounds like you have an excellent vegetarian selection.
(M-Cn) Yes, yes we do. Many people come especially for our vegetarian dishes. I'll give
you a minute to think about what you want to order. I'll be right back with your
water.
(W-Am) Thank you.

Step 2: Practice

Where is the conversation taking place?

In a restaurant
In a department store
In a kitchen
In a waiting room

What does the man tell the woman about?

Special dishes offered today

Plans for a business event

Details about a new restaurant

Cooking classes that are available

Is the woman having dinner alone?

 Yes

No

It is unclear.

What does the man say about the cream of mushroom soup?

It is vegetarian.

It is delicious.

It is no longer available.

It is very popular.

Which adjective best describes the waiter?

Polite

Tired

Funny

Concerned

Step 3: Test

Why does the woman not order her meal immediately?

Her table is not ready.
She does not eat meat.
She is waiting for someone.
She wants to speak to the chef.
Why does the woman ask about vegetarian dishes?
She wants to learn how to make fresh salads.
She thinks her client does not eat meat.
She does not like fish.
She does not want the specials.

What does the woman order?

Mineral water
Mushroom soup
Vegetable risotto
Fresh salmon

What does the waiter say about the salmon?

It is imported from a different country.
It is delicious.
It was freshly caught this morning.
It is expensive.

What is the waiter going to bring right away?

A mineral water
A menu
A bowl of soup
A clean plate

Lesson 2: Good to See You

Step 1: Explore

- Pam! It's good to see you.

- Great to see you too, Paul.
- Look, do you have time for lunch?
- Aww... sorry. I can't. I'm in a hurry right now.
- Then how about a quick cup of coffee? Just 15 minutes, OK?
- 15 minutes? OK, sure. I'd love to.

Lesson 3: E-mail: Dinner Reservation

Step 1: Explore
To:Paul Johnson
From:Amanda Reece
Subject:Restaurant Reservation
Date:August 29
Hi Paul,

Could you please make a reservation at Steakhouse Restaurant for tomorrow night for
four? That will be for me, my husband, and two overseas guests — they are company
clients.

Please book the table for 8:30 P.M. if you can. Tell the manager, Ken Simons, that we'd like
the usual table, which is in the corner where it is quiet. If he is not in, speak to his assistant
Jenny Hogan. I am hoping to close an important business deal regarding our new product, so
we do not want a table in a noisy area.

These are special guests, and I want everything to be perfect. It is a very important occasion
for the company and essential that everything goes smoothly.

Please e-mail me to let me know when the reservation is confirmed.

Thanks very much,

Amanda
Step 2: Practice

Guests area
Close a business deal

Go smoothly

Reserve a table

Confirm a reservation

What is the purpose of the e-mail?

To request that a reservation be made

To close a business deal

To complain about a restaurant's service

To organize a surprise dinner party

Ms. Reece does not mind where she sits in the restaurant.

True

False

It is unclear.

Whom does Ms. Reece ask Mr. Johnson to contact?

The manager

The waiter

Her client

Her assistant

The success of the evening is important to Ms. Reece.

True
False

It is unclear.

Step 3: Test

Who most likely is Mr. Johnson?

Ms. Reece's boss

The restaurant manager

Ms. Reece's assistant

A waiter at a restaurant

Who is Ms. Reece going to meet at the restaurant?

Her boss

Mr. Simons

Two clients

Ms. Hogan

What is indicated about Steakhouse Restaurant?

It has excellent food.

Ms. Reece has been there in the past.

It opened on August 29.

It has a special space for business meetings.

What does Ms. Reece want the restaurant manager to do?

Open the restaurant at 8:30 P.M.

Offer special menu options.

Seat her in a quiet place.

Confirm the business deal.

What does Ms. Reece tell Mr. Johnson to do?

Meet the clients at the office

E-mail a confirmation to Ms. Reece

Change the time of the reservation

Take notes at the restaurant

Lesson 4: Preparing for Part 4: Talks

Step 1: Explore

Preparing for Part 4: Talks

Visualizing the setting

In this part of the test you will hear several short talks consisting of authentic examples of spoken
English from workplace, travel and leisure related situations. The talks will vary in level of formality and
will include such spoken language as announcements, introductions to meetings, and short speeches.

In order to answer some of the questions in this part you will need to visualize the setting of the talk and
identify the speaker. You may not hear the answer to the question directly stated in the conversation.

As you listen to the talk, ask yourself the following questions:

Where is the talk taking place?

Who is the speaker?

Who are the listeners?

What is the purpose of the talk?

Pay special attention to the introduction and first part of the talk. Before each talk begins you will hear a
short introductory sentence such as: "Questions 92 through 94 refer to the following excerpt from a
meeting." This sentence helps you visualize the setting of the talk. For instance, if the talk is an excerpt
from a meeting it is probably taking place in an office or meeting room.

Tip
Listen to the whole talk before answering the questions. There may be some important information at
the end of the talk, so don't try to answer the questions until you have heard the whole talk.

Tip

If you hear an announcement or talk in the real world, think about what you want to know from the
speaker and listen for key words. The setting of the talk and the speaker's purpose will help you to
decide what information will be useful to you.

Step 2: Practice
A Opening sentence

B Speaker

My name is Juan and I'll be your guide today at West Ridge National Park.
tour guide
We will be landing shortly at Hong Kong International Airport.
pilot
Just one last piece of information before we end this company training session.
training manager
And here is Tom Upton with the latest traffic reports.
radio announcer
Attention all staff. We will be taking a warehouse inventory on Monday.
factory foreman

Opening sentence

Setting

Thank you for calling Universal Lines Telephone Company.

telephone message

This is the final call for flight 103 to Geneva.

airport announcement

Do you want the latest electrical products at the best prices?

radio ad

I'd like to add one last comment before we end this design review.

meeting excerpt
Over here you can see some ancient wall paintings.

tour information

Welcome to day one of our human resources seminar.

introduction to a meeting

This is Radio Central with the latest film and book reviews.

radio broadcast

Opening Sentence

Listener

Thank you for attending this special charity performance.

theater audience

Green Fields Transit Line B will shortly be arriving at platform 7.

passengers

Please follow me over here to the castle entrance.

tourists

Welcome to Smith's Department Store!

shoppers

Attention, all staff. The assembly line is now working.

factory workers

Thank you for attending this morning's press conference.

reporters

Lesson 5: Past Progressive: Statements

Step 1: Explore
- No, I wasn't expecting your call. I was taking a shower!

Step 2: Practice
Kathy wasn't watching the TV , so her mother turned it off.

didn't watch the TV --doesn't watch the TV-- isn't watching the TV --wasn't watching the TV

Barbara wasn't studying at the library last Saturday. She was at the movies with her boyfriend.

doesn't study-isn't studying-won't study-wasn't studying

Last night at 7:15, Mr. and Mrs. Hansen were having dinner at Emilio's Restaurant.

(are having dinner-have dinner-will have dinner-were having dinner-was having dinner)

At this time last year, I wasn't working.

I was going to school.
(am not working-was going-am going-wasn't working-go)
Jim got up and left the house very early. His parents were still sleeping.
(still sleep-were still sleeping-will still sleep-still slept)
The businesspeople were discussing the prices of the new products during their meeting
yesterday.
(are going to discuss-are discussing-were discussing-discuss)

- Did you walk home?

- No. We decided to take a taxi because it was raining too hard.

(it rains-it is raining-it was raining-it will rain-it rained)

The last time I saw Judy and her boyfriend, they were angry at each other. They weren't
speaking to each other.
(aren't speaking to each other-don't speak to each other-weren't speaking to each other-won't speak to
each other)
Mary and Susan left the party early because they weren't having a good time.
(don't have - weren't having - won't have - aren't having - can't have)
Mr. and Mrs. Martin were living in Venezuela in 1987.
(will live - might live - were living – live - are living)

Step 3: Test
The radio was on all night, although no one was listening to it.
(may listen-is listening-was listening-can listen-listens)

At 8:10 this morning, Mrs. Magruder was waiting for her train.
(was waiting-waits-waited-is waiting)

The accident happened because Todd wasn't paying attention .

weren't paying attention-----won't pay attention-------wasn't paying attention--isn't paying attention

I called the company to apply for a job, but the woman said they weren't hiring anybody
at this time.

mustn't hire----won't hire----can't hire----weren't hiring----didn't hire

Ralph had to go to court yesterday.

He wasn't looking forward to it.

isn't looking forward to---wasn't looking forward to---can't look forward to----doesn't look forward to
Lesson 6: Past Progressive: Questions and Answers

Step 1: Explore
- What were you doing at seven o'clock last night?
- I was having dinner at McDougal's.

Step 2: Practice