BUSINESS PROCESS MANAGEMENT

ACTIVITY 1
HISTORY AND EVOLUTION OF BUSINESS PROCESS MANAGEMENT
BPM

STUDENT
SERGIO IVAN PRADA LEON
PROFESSOR
JOHANNA MENDEZ

IBERO-AMERICAN UNIVERSITY CORPORATION

SAN VICENTE DE CHUCURI, SANTANDER
2023
 INTRODUCTION
Next, the delivery of the workshop for activity 1 will take place, which consists of
from a research on the basic concepts related to Business
Process Management:

Activity 1
 History and evolution of Business Process Management (BPM)

What is BPM?
Business process management is a managerial practice that focuses on
improving the performance of companies starting from design, model, execution,
automation, measurement, control, and optimization of the different processes within a
organization.
That is to say, it is a discipline that manages and integrates different strategies and objectives within
an organization with the different expectations and requirements of our clients to
through an approach throughout the process.

Origin and evolution of business process management.

The management of processes originated thanks to Frederick W. Taylor; who
through its proposals it raised the need to apply a scientific method to it
work context to generate indicators that would ensure high levels
of productivity in industries.
Since that moment, this concept has evolved and grown remarkably.
generating different approaches to knowledge and generating different applications in the
industry.
Since Taylor's time, the concept of Business Process Management has had a
notable growth and evolution, generating specific approaches in this branch of
knowledge, and its various applications in industrial and business contexts. In the
The following timeline can detail those events.
In the early 1980s, the focus of improvement was on enhancing quality.
machines and tools, this approach was called TQM (Total Quality Management),
Six Sigma, SPC (Statistical Process Control), those models were the first
generators of the basic concepts for the growth of BPM as a tool
applied to the industry.
In the 90s, the Asian industry sets the pace due to its efficiency, which generates
a revolution and different changes in industrialized markets, these changes are
practically mandatory since many companies are at risk of disappearing if they do not
they applied these improvements in order to increase their competitiveness and thus to see
against the strong competition from the Asian market.
Due to this Asian revolution, the West was forced to respond and thanks to
this gave birth to Business Process Reengineering (BPR), which came to prevail until today
today.
The Western response to this threat can be found in the Re-engineering of
processes (BPR), which mainly introduces two fundamental concepts that prevail
up to today: 1. Business processes and 2. The value approach for customers.
Re-Engineering, being such a complex concept, was difficult to apply in various ...
projects this resulted in various failures in projects that were based on this model.
Subsequently, the development of SIX SIGMA was reached, which is a business input with a
clear focus on improving quality and additionally, additionally
represents an option for improving business processes in an integrated manner and
structured in the 90s, from this new model Western companies direct
the effort to improve the management of inputs associated with the business context.
As time goes by, new tools such as ERP and CRM emerge, but despite
the optimism shown by these new tools, the results were not as expected,
since these tools were designed to improve administrative efficiency, but
they were inefficient for business management.
During the 2000s, business process management began to gain more
relevance in the academic and professional world, and in 2006, the management of processes of
business (BPM) was established as a general management discipline.

Basic concepts of BPM.

Processes: it is the flow of activities of a business that are focused on achieving something.
transaction of the same.
Measurement: it is the effort to quantitatively determine how well it is.
functioning a process to meet customer needs.
Control: it is the way to ensure that processes follow the designed course.
Optimization: The discipline of BPM is a continuous activity based on measurements of
processes improve continuously over time. improvement is relative to objectives of the
organization and, ultimately, aim to meet customer demands.
Company: business organization where people work to achieve goals
common.
Automation: work that is done in advance to ensure proper execution
of the process instances.
Modeling: identify, define, and plan the entire process to support the process of
communication. There is no single standard for modeling, but modeling must include
the process.
Business limits: The company's belonging to a larger system is recognized as both
inside as well as outside the limits of the company. The process of doing business includes
clients. It is important to consider how they interact with each other and with employees.
end-to-end communication.
Business objectives: The company's objectives are mentioned here to highlight the
the fact that BPM must be carried out within the context of the company's objectives, and not as
a parallel project.
Corporate Governance: structure and relate all layers of the organization.
Operational BPM: encompasses the management of the BPM cycle by processes and not the mechanisms of
alignment with the other layers of the organization that is the domain of a BPM model
Governance

Main applications of BPM.

Web services: BPM applications provide access to all types of data, whether they are
stored in databases, file systems, or even email. But
they also allow access to other workflow applications, BPM applications and
services directly through the web services connector.
Just like the database connector, the web services connector is managed by
an assistant and does not require coding or scripting.

Integration of database applications:

Allows connection and redemption of wording with the organization's databases. All
the data that can be obtained through SQL can be abruptly integrated into
the forms and task invasion. Common examples include ERP systems, applications
of human inheritance, CRM and even in own applications that store statement in a
data support. When a modern document is detected, a courage of invasion of
task can originate automatically with the modern document, like a printing press
Attached. This talent is a tool for ETL processes of the 'dropbox' type in which the
clients, partners, and internal users submit documents to a shared file for
its processing.

BPM email servers:

After monitoring incoming emails, any message that appears
in your inbox will automatically activate your BPM application. This allows you to
extract content from email and use it to fill out form fields or
attach it to workflows. The ability to interact and extract data from messages
Email is valuable in various applications, such as service
technical assistance, customer service and customer service.

Application of social BPM and integration of workflow applications

work
BPM applications allow you to create workflows linked to events such as six
tweets from Twitter, likes and comments from Facebook, posts from LinkedIn and more.
Simply assign a tweet to a customer service representative or send a
Facebook comment to a social media seller to get a response.
When you integrate and configure your workflow and BPM applications, you can define what
types of social media events trigger workflow responses. Benedetto M.
(2018)

The BPMS tools.

BPMS are a new type of software that allows opening a new era in infrastructure
from IT. BPMS allows organizations to model, implement, and manage processes
commercial, covering multiple commercial applications, departments, partners behind
firewalls and the Internet.
BPMS is the suite of BPM technologies that includes all functional modules, the
technical capabilities and the supporting infrastructure integrated into a simple circle for
process all the functions of the BPM technology flawlessly and seamlessly.
BPMs aim to address the issue of extracting processes from different applications of
program and store them in a process repository, the applications that support these
processes must obtain a repository to the east to consult them and act on them,
integrating the manifesto of the guardianship to a significantly higher level.

They constitute program applications that are configured based on parameters, never
in development, and by diana they require an anecdotal quota of a tech-savvy person,
leaving the mature by percent of the bet in the absence of experts in processes.
The BPMS must collect three mandatory requirements: Flexibility, Reliability, and
Security, use scalability capabilities, flashy performance, fault tolerances and
water rail (NoRAE) and since this technology has spoiled the company's striation
They should even applaud advanced levels of security.
main components of the technological architecture of BPM
1. design toolbox for processes: Creation of process models,
definition of rules, definition of key performance indicators (KPI), design
of processes and user interface design.
2. simulation engine.
3. The unified workspace: user interfaces, monitoring, and dashboards, and
task inboxes.
4. runtime environment: the business rules engine, the process engine, and the engine
of analysis.
5. Web service adapters and new service development environment:
provides connectivity to existing functions and tools to create new ones
services
6. The metadata repository: the container of descriptions, relationships and
policies of the assets of the processes.

Key elements ofBPMS

 1. Business process modeling
[Link] of business processes to evaluate their behavior in situations of
loads required at certain moments of the process.
[Link] of information from other business systems
[Link] development environments for collaboration between business processes
Generation, updating, and publication of process documentation
[Link] of the applications that support the process under conditions such that not
require more knowledge and experience from an end user
[Link] of the process and behavior of the operation
Taken from:

(NOY VIAMONTES, P., & PEREZ FERNANDEZ, Y. (2010))

BPMN: definition, structure, main information systems and

technological aids.
What is the BPN?
It is the discipline of process management; BPM is the discipline that deals with
modeling, automation, execution, control, measurement, and optimization of
business processes to achieve business objectives that involve systems,
people, customers, and partners inside and outside the organization.

Structure
Generally, a BPM diagram is drawn from left to right, but it can also
create a vertical version. BPMN consists of primitives that are divided into four groups:
Flow objects, Connection objects, Lanes (or Pools), and Artifacts. Each group contains
icons that represent different activities in that group. We have described these terms
Flow objects: They are elements that are connected and form a process flow.
Events: They are represented as circles and indicate what is happening. Inside the circle
there are often symbols that indicate the nature of the event. For example, if the circle
it contains an image of an envelope, meaning it is a type of message. In addition, the circles
solid borders are considered discontinuous events, while circles with lines
discontinuous events are considered continuous events. If the circle has a double line, this is a
intermediate event; and if the line is in bold, it refers to the end of the event.
Activities: These are ongoing business processes, such as B. 'Reports'. The actions
They are represented in BPMN as a rectangle with rounded edges. Inside a
Activity can also have tasks and different threads.

Gateways: If an activity needs to go through different process flows

commercials, you must draw a diamond-shaped gateway. The activity is
connects to the diamond and then splits to show two different activities in the flow of the
process.

Connection objects: symbolize how objects connect with each other and represent things
that flow through a process.
Sequence flow: solid line with a solid arrowhead that reflects the order in
that the activities are carried out.

Message flow: it is represented by a dashed line with an open circle at

the beginning of the line and an arrowhead open at the end of the line. These indicate what they are
the messages that flow across organizational boundaries.
Association: on the dotted line that shows relationships between texts and artifacts, data, and.

Association: a dotted line that shows relationships between texts and artifacts, data, and
flow objects.

…………….
Tracks/Pool: organize the different aspects of a business process in a
multidisciplinary flowchart. They are indicated by large rectangles.

Artifacts: classify activities and can be used to include more information.

about a process in BPMN.
Data object: The data required for a process. It resembles a sheet of paper with
the upper right corner folded.
Groups: it consists of a rectangle with rounded edges with dashed lines and
group different activities.
Taken from:
([Link]

main information systems and technological aids.

Currently, there are various information systems, but there are 6 types of systems.
that currently stand out due to their ease and popularity, which are
related below.
1. Transaction processing systems
It is a transaction processing system, a computerized system that executes
and records the daily routine transactions required to operate a business. It
they are found at the lowest level of the organizational hierarchy and support the operations
daily reports of the company.

2. Business process control systems

Business Process Management (BPM) systems monitor
and they control industrial or physical processes, such as oil refining,
energy generation or the steel production systems in a steel plant.
For example, in an oil refinery, electronic sensors connected to
computers to continuously monitor chemical processes and make adjustments in real time
real that control the refining process. A process control system comprises
a whole range of equipment, computer programs, and operating procedures.
 3. Business collaboration systems
Enterprise resource planning systems (ERP for its acronym in English) are one of the
most commonly used types of information systems. They help the executives of a company to
control the flow of information in their organizations.
It is one of the types of information systems that are not specific to a level.
concrete in the organization, but they provide important support for a wide
user range. These information systems are designed to support tasks of
office as multimedia systems, emails, videoconferences, and transfers
of files.
4. Management Information Systems
Management information systems provide information in the form of reports and
statistics. The next level in the organizational hierarchy is occupied by managers and
low-level supervisors. This level contains the computer systems that are
aimed at assisting in the operational management in the supervision and control of activities
transaction processing that occurs at the administrative level.
5. Decision-making support systems
Decision support systems are a type of computerized system for
organizational information that helps the manager in decision-making when needed
model, formulate, calculate, compare, select the best option or predict the
scenarios.
6. Executive Information Systems
An executive information system provides senior executives with a system to
help make strategic decisions. It is designed to generate information that is the
sufficiently abstract to present the entire operation of the company in one
simplified version to satisfy upper management.
Taken from (Unable to access external URLs.)

Present and future of BPM.

Legacy BPM solutions require a lot of development and IT support. The software
it is created from scratch. Maintaining a legacy system is a complex task and
expensive. These systems and the corresponding programming languages necessary for
using the system often is outdated and obsolete, the system itself is complex and
cumbersome, and focuses on inferior features instead of functionalities and resources
inferior, whether the start is deficient. To mitigate these problems, many
organizations have opted to implement modern SaaS BPM platforms based on the
cloud.
Recently, new software has emerged, the Business Process Management
Systems (BPMS), such as WFMS or Relational Database Management Systems (RDBMS)
that are primarily focused on solving the needs of the clients,
aiming to provide new experiences to satisfy needs
daily, this transformation occurs based on the digital era, companies are already seeking a BPM
to take advantage of new technologies to achieve a push towards automation of the
processes and highlight the commitment to customers.
BPM is a software technology that is constantly growing and evolving.
towards intelligent automation. To increase their level of competitiveness, to provide a
better service to their customers and shorten their operational times, many companies all over the
world have chosen to adopt it.
Future
Thanks to the great communication capacity that the internet offers us, it is very easy
implement processes that integrate organizations with suppliers, companies and finally
For users, the COVID-19 pandemic has promoted the adoption of technologies.
business-oriented around the world as different markets are increasingly
competitive and require updates to meet the new demands of society
post-pandemic.
To cope with the sudden change due to the pandemic. To scale automation.
At the disposal of companies, it is necessary to take into account that BPM provides
mainly:
Coordinate the new business models: remote and hybrid.
Define, automate, and analyze the new business processes.
Update and expand intelligent automation services to enhance the
agility, flexibility and the ability of companies to generate a faster response
to the change.

Ensure compliance with internal activities.

Transfer information to different devices or to the cloud without losing quality in the
content of the message.
According to Mordor Intelligence, by 2025, it has budgeted that BPM services
reach a value of 4.78 billion dollars, as organizations demand a greater
productivity, better risk management, and better cost control.
Therefore, the study of new markets and the challenges they present is important, to
apply technological solutions that confront it.

timeline
Below is the delivery of the link which contains the timeline of the
Main historical facts and contributions that gave rise to Business Process Management.
Additionally, evidence of a screenshot of the activity being carried out is attached.
Link:
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utm_content=DAFcRRQ-

Attached evidence
Conclusions
Business process management is a business methodology aimed at
improve the efficiency of organizations through systematic management of processes
of business.
Thanks to advances in technology, new systems have been developed that allow
a better business organization, new systems are focused on looking for
satisfy the needs of customers, every day we can see how these systems
they integrate with new technologies paving the way for better organization.

BIBLIOGRAPHY
Pardo, Álvarez, J. M. (2017). Process management and operational risk. AENOR -
Spanish Association for Standardization and Certification.

Angel, Maldonado, J. (2012). Process management (or management by processes). B -

EUMED.

Cegarra, Navarro, J. G. and Martinez, Martinez, A. (2014). Process Management

business: horizontal organization. Ecobook - Economist Publishing.

Pérez, Fernández, Y. N. (2010). The current state of business process management:

Business Process Management (BPM). National Student Journal of Engineering and
Architecture (RENIA), (3).

Cetina, Riaño, M. A. (2016). Process Management with BPM. Technology, Research

and Academy, 4 (2), pp. (45 - 56).

Piraquive, Díaz, F. N. (2008). Business Process Management BPM

Management), TIC and business growth What is BPM and how is it articulated with the
business growth?
What is BPMN, what is it for, and what are its advantages?
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